Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The General Manager was very polite & welcome me upon arrival. Please ! tell him and his team to keep up the good work l definitely will rent there again. Great job
Tyrone Turner
Rating:
5.0
Very professional and very good job on helping me with everything I needed thanks
BETTY CARRAWAY
Rating:
3.0
Have dolly available
Donald Heacox
Rating:
3.0
Location is adequate, was transferred from a different location due to unsatisfactory equipment. Website and app do not correctly display equipment options.
DANIEL CAMPOS
Rating:
5.0
Excellent customer service from everyone here , I will definitely recommend this location to everyone
ricardo parra
Rating:
1.0
I walked in to get a tow dolly I had reserved to find all the employees on their cell phones and then they argued over who had to help me .... then when getting my tow dolly the number on the equipment and the number on my contract were different and the employee told me not to worry about that.... definitely won't be back to this location
Daniel Tribble
Rating:
5.0
Customer did not leave a comment.
Matthew Birlem
Rating:
5.0
Customer did not leave a comment.
Alicia Garrett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobbrecia Bryant
Rating:
5.0
I love the people that work there..they are always nice.
SYMONIA SHELBY
Rating:
3.0
When originally getting my Unit the clerk that assisted me was rude.
Alda Monge
|
Overall Experience
Rating:
5.0
Excellent service with this location. Great help from The entire crew/staff.
Arnaldo Orona
Rating:
1.0
The worse customer service.general manager has terrible service skills.sat there and lied.very rude.i will never use uhaul again
Jim mcintyre
Rating:
5.0
Customer did not leave a comment.
Alpha Soap
Rating:
5.0
Customer did not leave a comment.
KaChava Denmark
Rating:
3.0
Customer did not leave a comment.
Vernon Hewitt
Rating:
4.0
Thank you for the dolly...
Lewis Gamble
Rating:
5.0
Customer did not leave a comment.
Larry Jordan
Rating:
5.0
Customer did not leave a comment.
Jean SPILLMAN
Rating:
3.0
Jim Miller location was ok. But I only went here because they moved my pickup spot from the Greenville location to this last minute. If the truck the customer books is not available then don’t let them CHECK IN then tell them it’s at another location less than 12 hours before pickup time. However I would rate the Greenville location negative stars for their unprofessionalism
Siyao Ji
Rating:
5.0
The service was excellent! I got all the help I needed. Everyone was polite and helpful. When I hooked up the trailer, I discovered my wiring harness for the lights had been damaged. The fellow that had been hooking my trailer up helped me fix and ground the wiring so that I could drive off the lot safely and legally. If not for his kindness and aid, I would have not been able to get the job I needed the trailer for done.
Marlyss Brightwell
Rating:
4.0
Everything was good just ordered a dolly but didn't get it
jose malfavon
Rating:
5.0
You guys are awesome and you are doing a great job. Keep up the good work
John Davis
Rating:
5.0
Keep doing what you are doing! Providing excellent service, from the agents who greet you to the other services you continue to provide.
Thanks!!
ZELLA SCOTT
Rating:
1.0
Rent truck that I thought was safe. Unfortunately, it was not safe. I was injured trying to push a uhaul truck out of the middle lane of the freeway and stranded 3 hours till some man pulled truck to my apartment. Didn't finish moving 2nd load never gotta reimbursement fees back.
AGuya Jackson
Rating:
5.0
The ato transport trailer had RT strap rusted & stuck, the LT strap was cut and wouldn't cover the tire.
MALVIN PORCHIA
Rating:
5.0
Continue to give great Customer Service respect all. Have a nice Day
JACQUELINE DAVIS
Rating:
5.0
Continue doing a great job
John Davis
Rating:
4.0
Customer did not leave a comment.
Luis Joaquin Garcia Salazar
Rating:
2.0
Customer did not leave a comment.
John Weisinger
Rating:
5.0
Great job. Thank you
james adakai
Rating:
5.0
I was emailed to return to 4410 Marsalis in Dallas. It was a self checkin with nowhere to leave key. So I returned both car dolly and truck to CF Hawn.
DENICE FULLER-DOUGHTY
Rating:
5.0
Customer did not leave a comment.
Michael Wilson
Rating:
4.0
Customer did not leave a comment.
Ciondria Jones
Rating:
3.0
Customer did not leave a comment.
marilyn mcgree
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cori Coleman
Rating:
5.0
Customer did not leave a comment.
yanet hernandez
Rating:
5.0
VERY NICE CUSTOMER SERVICE
ANTONIO MENDEZ
Rating:
5.0
Nothing! That I can see. Keep doing what you're doing. Great service!
Zella Scott
Rating:
5.0
Got in and out with no problems. Staff helpful easy access to location
Doyle Casanova
Rating:
5.0
Excelente servicio por sus empleados
Bernardo Cardona
Rating:
5.0
This dealer's service was as good as any I have ever known in my 51 years as both a dealer myself and a user. Easy, quick and sure, you're in good hands here...
John Heather
Rating:
5.0
Customer did not leave a comment.
Synithia Page
Rating:
5.0
Keep the people that you have working at this location because they are very professional courteous and experience in what they do and say in a very professional way I enjoy dealing with them up on every occasion. Thank you so much U-Haul on Jim Miller and 175
John Davis
Rating:
5.0
Customer did not leave a comment.
Alvin MOUTON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Vincent Washington
Rating:
5.0
I must say this .your u-haul is a lot better then the other one's. Because they do Rob they customers .I have been to a few of them and they .and the next day they changed my card again .because they were saying that I didn't refill the truck .I have always refilled any truck that I rent from uhaul .yeah they have they little scams to where they scam you out your money. Yes I will definitely be coming back to your place to rent again. Because your office is about the best one I have came to .and I will be recommending your office to friends and family. Yall are the best
lee jones
Rating:
3.0
Customer did not leave a comment.
Cassandra Norman
Rating:
5.0
Customer did not leave a comment.
penny arevalo
Rating:
5.0
I had no problem returning my rental and the representative was very professional and I would give her 10 stars if I could.
ROYCE MOUTON
Rating:
5.0
Customer did not leave a comment.
calvin pacled
Rating:
4.0
Customer did not leave a comment.
Waymon Livingston
Rating:
5.0
Customer did not leave a comment.
JOHN WALLACE
Rating:
3.0
Customer did not leave a comment.
Valandria Love
Rating:
3.0
Customer did not leave a comment.
Erin Smith
Rating:
5.0
Customer did not leave a comment.
Napoleon Hill
Rating:
5.0
Keep up the good work
John Davis
Rating:
5.0
You need to take that uhaul out of circulation it was hard to drive and needs a front wheel alignment bad.
Delwin Robinson
Rating:
4.0
Be sure tire pressure is good. Be sure the windshield wipers are in good condition. Clean inside of cab, wipe the cab down.
Karen Davis
Rating:
4.0
Customer did not leave a comment.
Keven Soto
Rating:
4.0
Had issues with the roll up door.
james adakai
Rating:
5.0
I received an email from Uhaul saying I was guaranteed a 26ft truck at the DeSoto location Saturday morning at 730. Upon arriving they were clueless to my reservation and upon looking it up said it was not guaranteed and he didn't have a truck. He got me on phone with regional who found me a truck at this location which added 40 miles and $41 to my overall rental costs. More frustrating was every person I spoke with along the way could do nothing to make up for my inconvenience. Your company completely failed to meet my needs in the time and place I needed throwing my entire day behind and all I got was a shoulder shrug of can't do anything about it, not within my system. I think it's ridiculous how many systems are operating so independently of each other where communication and understanding seem to be non-existant. And then I'm receiving auto texts from several departments over and over that have no idea what's actually going on with my reservation. One of the worst experiences I have ever had with any company, Once I got to Jim Miller location, everything went great with rental and return. But before that was a fiasco.
MIKE SERES
Rating:
5.0
Very helpful and friendly staff.. made my move a great experience ⭐️
Lavonda Sneed
|
Overall Experience
Rating:
5.0
The young lady that helped me was awesome very professional, and very helpful
Demetrio Estrada
Rating:
5.0
Customer did not leave a comment.
Willie Boyd
|
Overall Experience
Rating:
3.0
It would be nice if the representative would walk out with you to were the rental is and inspect it with you. Also, none of them smiled. They just were not very friendly.
Shannon Smith
Rating:
1.0
The truck was raggedy. And the fuel denominator was broken and so was the glass where speed denominator is located.. Along with it being out of oil. Also seat belts broken . Brakes were loud and unstoppable. No horn.
Jazzalyn HamiltonDavis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary noble
Rating:
5.0
Everything was good
Clarence Cupples
Rating:
3.0
The manager was extremely rude and demeaning as well as condescending
Deidre James
Rating:
4.0
Customer did not leave a comment.
phillip moffett
|
Overall Experience
Rating:
5.0
Thank you
Arlue Williams
Rating:
5.0
Very satisfied with the whole process
Nadya Hussein
Rating:
5.0
Keep doing what you are doing
John Davis
Rating:
5.0
Customer did not leave a comment.
dru barrett
|
Overall Experience
Rating:
5.0
3rd time I had to Ubox with service and reliable for quick move at low cost
Raul Barboza
Rating:
3.0
The guy that helped me was rude, he wouldnt allow me to ask questions. So I oretended like I agreed. He is Not very Nice. he had a SMART RESPONSE TO EVERYTHING Rude
Alda Monge
|
First Impressions
Rating:
3.0
Shorter time and more help to make sure things are taking care of
Brenda Huckleby
Rating:
5.0
Customer did not leave a comment.
Norma Silversan
|
Overall Experience
Rating:
4.0
Only complaint location had an obvious issue withy he sweet system as the building smelled HORRIBLE due to the odor. Staff was quick to advise customers of issue, hopefully this get resolved quickly
Esther Cain
Rating:
3.0
Customer did not leave a comment.
Jason Feagans
Rating:
5.0
Customer did not leave a comment.
Baldemar Garza
Rating:
5.0
Customer did not leave a comment.
Yolanda Jones
Rating:
4.0
Customer did not leave a comment.
David HLavenka
Rating:
1.0
Customer did not leave a comment.
Kizza owens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberto Rodriguez
Rating:
4.0
Customer did not leave a comment.
Jose Martinez
Rating:
3.0
The trailer was rough inside and out, had a black dust inside the damaged a lot of my football items for my boys, it road very rough , this trailer needs to be off the streets, the staff acted like they didn’t care about anything I was telling them about the trailer or making a complaint.
Arkansas plates PT105376
Sheddrick Banks
Rating:
5.0
Customer did not leave a comment.
Jimmie Lott
Rating:
5.0
Hi
Victor Grantham
Rating:
1.0
Angel the manager was there he didn't even say hello very arrogant not friendly at all
Edith Garcia
Rating:
4.0
Four Words: Need Better Customer Service…!!!!
Kendrick Chisolm
Rating:
1.0
Was given a truck with a flat tire charged almost 250$ in total for 3 hours rented
Mercedes Wright
Rating:
1.0
Customer did not leave a comment.
Kizza owens
Rating:
5.0
Customer did not leave a comment.
Marquise Coleman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rattana Nuon
Rating:
5.0
Customer did not leave a comment.
Lionel Brown
Rating:
4.0
Customer did not leave a comment.
John Kerrigan
Rating:
1.0
The trailer "looked" clean, but there was evidently something coated on the entire inside of the trailer that managed to get on EVERYTHING that was packed inside, including INSIDE closed boxes. The only way to describe it is like a soot/ash that settled on everything. Cleaning it off is impossible, as it has a grease-like staining to it and does not come out all the way. Absolutely worse experience I've encountered with U-Haul, as they are normally good experiences. Some furniture and clothing items are completely ruined. I have photos to show if anyone is interested (hopefully someone will reach out to try and resolve the situation).
JEREMY LYON
Rating:
3.0
Customer did not leave a comment.
MONIQUE HUMES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tanisha WASHINGTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jimmy Wrigley
Rating:
5.0
Customer did not leave a comment.
Mike Merideth
Rating:
5.0
Customer did not leave a comment.
Demetrio Estrada
Rating:
5.0
Everything is good
Artavius Lee
Rating:
5.0
Your service is perfect
WILLIE DAVIS
Rating:
1.0
Customer did not leave a comment.
Paula McGhee
Rating:
3.0
Customer service representatives were not very friendly. Disconnected worked like robots. Made me feel as if I was disturbing him when I went in the store.
sandy garth
Rating:
1.0
And again as soon as I loaded the trailer it to had very very low tires just like the trailer i rented 2 weeks ago OMG that's harbor . I would like a phone call please. 469-358-4219
fredrick johnson
Rating:
5.0
Customer did not leave a comment.
Walter Banek
Rating:
5.0
Customer did not leave a comment.
Amanda Ervin
Rating:
3.0
The truck had a bad front end and a bad transmission. It impeded my move by slowing us down tremendously. Further I took photos of the tank when picked up and returned it was a slightly less than half a tank both times but they charged me for gas. So basically I got a crappy truck and got charged for gas. The least they could have done was given me a discount or credit or something as I plan to rent another truck in the coming days. Given the experience I'm not sure we will be using for that rental.
Cassie Crossland
Rating:
4.0
Customer did not leave a comment.
EDITH RIVERA
Rating:
5.0
Customer did not leave a comment.
Ramiro Hernandez
Rating:
5.0
Customer did not leave a comment.
Lauren Brogan
|
Overall Experience
Rating:
1.0
When I arrived it was like I was inconveniencing the staff not impressed
Andrinne Lucas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deneshia Gilliam
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia Garrett
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KISHA BENJAMIN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tracey Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eliseo guzman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sarah stanfield
|
First Impressions
Rating:
2.0
There were mice and roaches at this facility. When I spoke with the manager and showed how the mice chewed through my furniture pads he said you have insurance, just file a claim. Gave me some mouse poison and said you are the only one that complained. This piece of furniture couldn’t have been replaced. I wanted to remove my furniture but thought I’d input it somewhere else and it was damages they could say it didn’t happen at the UHaul facility.
Monique Newsom
|
Overall Experience
Rating:
4.0
24 hour access would be greatly appreciated!
Kerry Werch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juan rivera
|
Overall Experience
Rating:
5.0
Friendly efficient clean very helpful I will use this in the future.
ALISA WILLIAMS
|
Overall Experience
Rating:
5.0
Quality people, easy to deal with, quality facility. I am very a happy with UHaul.
Ray Aboyan
|
Overall Experience
Rating:
3.0
People there is not so friendly talk like they mad at the world poor customer services very few not all
Marie Hawkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIM WILLIAMS
|
First Impressions
Rating:
3.0
Need lighting inside storage rooms.
Angelia nolan
|
Overall Experience
Rating:
5.0
They helped me tremendously..
Tashaun Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ray Aboyan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMMY TAYLOR
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Meral Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lateka Durham
|
First Impressions
Rating:
1.0
I was charged one month for arriving on the last day of my contract to move out. That was $129 that I didn’t have moving from out of state. I was already overcharged for the auto transport at the facility in Janesville, il and only refunded $60 when I was over charged over $120. Horrible experience. My storage unit had a huge hole on it and u could see outside without trying to. There was a huge rat trap and I could hear rat squealing while trying to move out and I’m TERRIFIED of Mice. Never again. I’d appreciate a refund for that last month. I didn’t expect to pay and couldn’t pay until a few days later so was charged a $15 late fee. I paid $150 and didn’t think I should have because I arrived from out of state to move out but the guy said I was one day late and it was nothing he could do. I left my things that day since I had alley been charged and just moved out yesterday.
jasmine horton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
louis marie jones
|
Overall Experience
Rating:
4.0
R
FLOYD NICHOLS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RokeiTha Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nakia Mauldin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susana Contreras
|
Overall Experience
Rating:
4.0
Thanks for 2 years of storage. Space was maintained well.
Franzola Patterson
|
Overall Experience
Rating:
5.0
Excellent service from this location on Jim Miller. Arnaldo & the crew were so professional & helpful with my move in.
Arnaldo Orona
|
Overall Experience
Rating:
5.0
I think we should be able to o access out storage whenever u can.
kenetia thomas
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kizza owens
|
First Impressions
Rating:
5.0
It was great having The carts at the door. That was so helpful.
louis marie jones
|
First Impressions
Rating:
5.0
Arnaldo was great and very helpful, answered all of our questions and gave us great recommendations!
Esther Lopez
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHARON HAWKINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAMECIA LATRICE COOK
|
First Impressions
Rating:
2.0
The storage hours sign said that there was a few until 10pm but the doors stopped working at 7pm. Also there was water damage and rat droppings all over our property
brittany demarest
|
Overall Experience
Rating:
4.0
Storage units needs repairs doors are shifting making it hard to open and close also air conditioner Beas leaking whereas water was entering my units.
Yvette Redd
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Timmons
|
Overall Experience
Rating:
5.0
Thank you.
Farrie Ratcliff
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FREDERICK GLAZE
|
Overall Experience
Rating:
5.0
Na
Tony Conlin
|
First Impressions
Rating:
5.0
I LOVE THIS U--HAUL LOCATION THEY ARE EVERYTHING. THE MANGER ARE ALWAYS HELPFUL. AS WELL AS THE STAFF
Ester Brown-Duffie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber fuselier
|
Overall Experience
Rating:
5.0
Briana Parra (@Jim Miller) location was very helpful in making sure all my meds were to my satisfaction. To me she went above and beyond her duties by keeping calm, eventhough I was Stressing from not accessing the storage on Buckner because they are by appointment only; which I wasn't aware of. She found me a unit at her facility so I didn't have to worry with two locations (1- storage/1-Uhaul). She was awesome! Thank you so much for my first Uhaul experience.
Laucetta McMurry
|
First Impressions
Rating:
4.0
Moving in the storage was extremely hard with no elevator or at least a ramp to move big items.
Christopher Kirk
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
FLOYD NICHOLS
|
Overall Experience
Rating:
4.0
Angel & the rest of his crew were very helpful towards my needs ,I will rent again, thanks
rhonda haggerty
|
Overall Experience
Rating:
3.0
My 32 inch t.v. was stolen.and the employee acted as if he didn't want 2 work. On 3.04.20.around 1:30 p.m..some r lazy.
cynthia dade
|
Overall Experience
Rating:
5.0
Well I have to pay extra for 24hrs access which is fine, but i didn't, so they closed at 7pm which it was an inconvenience for me. That's my only uncomfortable issue about the facility other than that everything was fine.
Yaritza Marrero montesino
|
Overall Experience
Rating:
5.0
I enjoy it
Peggy Jackson
|
Overall Experience
Rating:
5.0
Excellent customer service
destiny johnson
|
First Impressions
Rating:
3.0
Great folk with whom to deal. Very helpful.
jane underwood
|
Overall Experience
Rating:
5.0
Awesome experience and checked out in a timely manner! I went in for a 10x10 storage, until the manager Angel, checked for a bigger storage and was kind enough to offer it to me! Win/Win situation!
Jerkeithra Smith
|
First Impressions
Rating:
5.0
Really nice people
dominque ontiveros
|
Overall Experience
Rating:
3.0
Everything was good but the hours should be adjusted so that the customers can have access to their storage. At least until 9 but outside of that I always use Uhaul and will continue for my needs
ciesha anderson
|
Overall Experience
Rating:
5.0
It was easy to pay on line
Easy access
They have friendly reminders
Thelma Hunter
|
Overall Experience
Rating:
4.0
The staff here is extremely friendly and helpful. There is no elevator. If they added that, it would be an amazing place.
SONALI VED
|
Overall Experience
Rating:
3.0
I didn't like when they changed the doors to come & go. When you are putting items into the storage the main door shut & you have to give other people your password to get in each time. NOT TO SECURE.