Customer Reviews for U-Haul Moving & Storage at I-20 & 360

8,798 reviews

3020 I-20 W   Grand Prairie, TX 75052
(On West-bound I-20 access Road between Great Southwest Parkway and 360)

(972) 623-3575

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(972) 623-3575

3020 I-20 W
Grand Prairie, TX 75052
(On West-bound I-20 access Road between Great Southwest Parkway and 360)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

The manager was OUTSTANDING Michael Mitchell was the absolute worst , unprofessional Insensitive. Thank God for the manager. A class act to say the least!!!!

CHERESE M. 
Rating:
4.0

I returned the vehicle around 1:20pm (40 mins earlier) with having used 18 of the estimated 20. However, it is now 9:50 pm and I have yet to receive a return receipt via email. Otherwise, the staff is friendly, courteous and helpful.

TONYA J. 
Rating:
3.0

The staff is unfriendly, does not explain the process, and the unit I received had small holes in the rear door with "quick claim" stickers over them, and a closing lever that did not operate correctly, and had to be lifted with the left hand while rotated with the right hand in order to close, while another person had to hold the lock swivel up so you could place the bar in the correct spot.

Jeff T. 
Rating:
2.0

Two of the associates acted like they did not want to be there and I heard a few references that they were ready to go home. I had to wait over 20 minutes for my receipt, and I guess I asked too many times how long it will be, and when my receipt printed off, it was folded, placed on the counter, and they turned and walked away. Didn't look at me or say anything, not even thank you. NEVER going back to the I20/ 360 location and will tell everyone I know.

DEMETRICE L. 
Rating:
1.0

reps were there but refused to assist customers a 5pm when they allowed the reservation to be placed at 5

LESHUN J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Elliott R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Toby V. 
Rating:
5.0

Didn't have thexdollies we had reserved

JENNY H. 
Rating:
4.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

Everything was good

JOY J. 
Rating:
5.0

Have fuel in the truck

CASANDRA W. 
Rating:
5.0

Respectful, organized, and made me feel comfortable being there. That's a great quality to have with storage renting. Good work. 

Brandon S.  |  First Impressions 
Rating:
1.0

Improve on guest/customer relation, be respectful and courteous

ADEMOLA D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
3.0

I just wish that my unit was more bigger and a better unit but it’s not so it will just have to do for now.

Melvin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARLEY P. 
Rating:
1.0

I was overcharged. Your staff charged my account twice for over $200 for a one day rental.

PAUL U. 
Rating:
4.0

Inside of windshield could have been cleaner. It was hard to see at night.

Alan E. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE O. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
3.0

Customer service representative at check in desk was barely tolerable as his attitude and speaking with me was very short, nothing pleasant, or customer service oriented. When I brought truck back the 2 men inspecting the truck were very friendly and greeted me.

VILADDA V. 
Rating:
5.0

Customer did not leave a comment.

BRENT C. 
Rating:
5.0

Customer did not leave a comment.

DEJUAN P. 
Rating:
5.0

Customer did not leave a comment.

Bridgette A. 
Rating:
5.0

Customer did not leave a comment.

TONY N. 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  First Impressions 
Rating:
5.0

3371 did great thank you

JOHNNY H. 
Rating:
5.0

I wad very happy with the way I was handled at usual The Manger Mattie was very helpful when I had problems. A ONE service.

Aminda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bobby b.  |  Overall Experience 
Rating:
5.0

Nice & quick!!

Dameion A. 
Rating:
5.0

Customer did not leave a comment.

ALVIR ODIR F. 
Rating:
5.0

The key is friendly and knowledgeable staff. This location has strong management and excellent, outgoing staff.

Daniel W.  |  Overall Experience 
Rating:
5.0

Great friendly staff

Sara M. 
Rating:
5.0

Customer did not leave a comment.

Terri F. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Satisfied with the rental

RAUL T. 
Rating:
5.0

Customer did not leave a comment.

CLINTON G. 
Rating:
4.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Everything was excellent 👌

OLACHER B. 
Rating:
5.0

Customer did not leave a comment.

Gene C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN STEVEN P. 
Rating:
5.0

I really enjoyed having my 5th wheel there , very clean and we'll maintained !!

Clarence A.  |  Overall Experience 
Rating:
5.0

I'm not sure but the ride on the truck k was very very rough and bumpy and shaky. Very uncomfortable.

Sharonda H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE D. 
Rating:
5.0

I didn't have any issues with pick-up or drop off during this rental or my last rental from this location

ROBERT W. 
Rating:
5.0

The service was great jonisha was extremely good

WALLACE EDWARD J H. 
Rating:
4.0

Outside of the multuple calls texts and emails they Rock I've been a long time customer at this location

David B.  |  Overall Experience 
Rating:
5.0

All good .. Thank you again !!

PATRICK A. 
Rating:
1.0

Please refer to my previous review. The transmission on the 26 foot truck is not good.

KARRISSA L. 
Rating:
1.0

The equipment that I reserved was not available. I did not have an appliance dolly, furniture dolly, etc. I had similar experiences with U Haul in the past. It is very frustrating. In addition, the staff was very rude and non chalant. The male staff member who checked my returned truck in was the only friendly and helpful persoson. He is always nice and pleasant. I forgot to get his name. Customer service is lacking at this location.

KARRISSA L. 
Rating:
4.0

The only issue was that they let Pods park near the storage entrance which took a parking space.

EVA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERHA H. 
Rating:
5.0

Customer did not leave a comment.

Christian V. 
Rating:
3.0

This location did not have a flat dolly to rent which is very disappointing. The young woman who helped check me out upon return was very friendly and helpful.

Nathan S. 
Rating:
4.0

I had to unload my car myself.... Which was ok, but traveling from out of state i was exhausted. I wasn't quite sure what i was doing but i figured it out.

Jessica E. 
Rating:
5.0

Maddy was very helpful and knowledgable about sizes and pricing for each rental unit. She took the time to discuss what I needed to store ,climate controlled or non controlled .and the right rental agreement/ size/price for my needs and the process was made so easy by her. Thank you UHaul Team!

Robert D.  |  First Impressions 
Rating:
5.0

Make sure the person hooking up a trailer knows how to cross the brake away chains and the emergency brake chain or cable.

CHARLES DAVID L. 
Rating:
3.0

The outside people were really rude and started yelling at me after the manager told me to put the truck where I parked it. They then followed me into the store yelling at me. Very unprofessional. The manager told me that they would look into it. When I dropped the truck off I was treated the same way by the 2 men outside. I wont be back. I'd rather spend more money on Ryder.

GERALD L. 
Rating:
5.0

Customer did not leave a comment.

LAVERNE D. 
Rating:
1.0

You overcharged my account by writing à false mileage. And charging 74 dollars for an already cleaned truck. Would never recommending this location

Solomon O. 
Rating:
5.0

Customer did not leave a comment.

JACKSON MOGAKA A. 
Rating:
5.0

Customer did not leave a comment.

ALICE E. 
Rating:
4.0

Customer did not leave a comment.

CINDI B.  |  First Impressions 
Rating:
5.0

I had a good experience being that was my first time coming to that location I want to thank all those who help it was four people but the 2 names I remember was lupita an Dustin The other 2 was a young lady who just started an another young lady with blonde highlights who look Hispanic they all dis a great job with assisting me

Davion R.  |  First Impressions 
Rating:
5.0

This location has always been very helpful and professional. I have rented from them a handful of times over the past year and every experience has been exceptional! Especially my last rental, they went above and beyond to make sure I was taken care of when another customer failed to return the vehicle I reserved ontime. Mark and his staff are great!!! I will always use this location for my U-Haul needs!

LISA P. 
Rating:
3.0

Request blankets but when we went to pick up they did not have. All else was ok

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Keep up the good work

KIRK B. 
Rating:
1.0

Rude, disrespectful, uncooperative

JAVED A. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Good job Keep it up!

PRAVIN L. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

KOFI A. 
Rating:
5.0

Customer did not leave a comment.

EARNEST P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

Rosa W. 
Rating:
5.0

I don't know who helped me, but she was so sweet, friendly and I appreciated her customer service. If me mentioning her name gets her anything - forgive me but I don't remember, if you look at records, whoever she was for 11/4 was excellent!!

GABRIELLE NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE JUNIOR Y. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
5.0

Customer did not leave a comment.

LITISHA H. 
Rating:
1.0

Customer did not leave a comment.

JEREMIAH T. 
Rating:
5.0

I enjoy having my stuff at u-haul cuz my stuff is safe and well took in care of even if there's an issue u-haul works it out

Aminda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene C.  |  First Impressions 
Rating:
3.0

I had a previous complaint on my last visit and I didn't get any feedback as to how my complaint was addressed, although the particular employee wasn't seen.

Alvin B. 
Rating:
4.0

Customer did not leave a comment.

JOANNE J. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Ura M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA H. 
Rating:
4.0

Customer did not leave a comment.

WANDA L B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA J. 
Rating:
4.0

Worked out well

Parry B. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

RODERICK W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Awesome staff

ROBERT M. 
Rating:
5.0

Everything was satisfactory

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
1.0

I was charged twice the balance I was quoted.

VICTOR Z. 
Rating:
5.0

Customer did not leave a comment.

Dusty D. 
Rating:
5.0

Great job

DERRICK S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

My issue doesn't have any thing to do with a location, but UHaul's system. At the renting location, I advised I would be dropping off in Groesbeck. The use of the trailer was fine, with no problems. The problems started when I got the text for returning the trailer. It said to return it in Kosse, some 15 miles away. I called the 800 number and got directed to someone in the regional office. I asked if I could drop off in Groesbeck rather than Kosse, but was told the guy in town couldn't take towable, or some such nonsense. Knowing that these smaller locations are independent dealers that don't have a lot of say in corporate operations, I drove the 15+ miles to Kosse Tire, dropped off the trailer and completed the online return form. No response from UHaul until 3 days later when I get an invoice for 3 extra days of rental and insurance. Still waiting for a return call from UHaul's customer service center. 10 hours and counting. I'll wait 36 hours before calling the credit card company for a chargeback.

KIMBERLY S. 
Rating:
4.0

Customer did not leave a comment.

Alfred H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

This was the Best storage that I have rented and Yes I would recommend this as the BEST

VANESSA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason m.  |  First Impressions 
Rating:
5.0

None

TOMMY J. 
Rating:
1.0

I wouldn't have rated it poor but they will not pro rate the monthly rate after check out. $99.95 paid on the 18th. Moved out the 23rd & nothing refunded back. I will never use this facility again for that reason

Ronny P.  |  Overall Experience 
Rating:
3.0

The truck was clean. No problem there. The brake light on the passenger side was out as well as the turn signal indicator on the rear. The utility dolly needs some welding work..

Xavier S. 
Rating:
5.0

Customer did not leave a comment.

KEVONCE M. 
Rating:
5.0

Clean the vehicle inside and out

KENNETH B. 
Rating:
5.0

Create coupons for return customer's

STEVEN LEROY S. 
Rating:
5.0

All the staff was helpful and courteous. Maddie was super helpful and very kind through my entire stay. Thank you for Maddie.

shereen t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIFFANY E. 
Rating:
5.0

Make the afterhours rental return easier on the website

Jacob W. 
Rating:
4.0

Customer did not leave a comment.

BARRY H. 
Rating:
5.0

Customer did not leave a comment.

PEARL J. 
Rating:
5.0

Amazing customer service. Upon arrival I was greeted with a warm welcome. Madelaine Mchugh assisted me in finding the perfect space for my trailer. What can I say. She's a rock star. A literal earth angel walking amongst us sinners. Overall great experience. Would highly recommend. Great location and better staff.

Joe A.  |  First Impressions 
Rating:
5.0

Thanks for a safe clean and friendly service and storage place keep up the good work.

RUBEN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Walter G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glorian G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Carla T.  |  Overall Experience 
Rating:
5.0

All of the staff friendly and helpful! Great Customer Service.

Jereshia M.  |  First Impressions 
Rating:
5.0

Location provided great customer service and all employees were consistently helpful!

Deklon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZENITH J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Prince C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
5.0

The facility was well-maintained the staff was all good people thank you

SOLOMON R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Donovan K.  |  First Impressions 
Rating:
5.0

Thankful for the staff, very friendly and helpful

Milton E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

niieya C.  |  Overall Experience 
Rating:
5.0

Uhaul is the best! I was in a serious situation of losing my storage unit and the GM Manger and a wonderful lady by the name of Madalyne Rue was a God send because they made a way for me to keep my storage and worked out my issues and payments. I was so pleased with the patients they had with me and treating me with respect and understanding my situation. Thank you so much for having employees like them it really makes a difference and gives people hope!

Bianca J.  |  Overall Experience 
Rating:
5.0

They went above and beyond to make sure I got what I needed. Thank you - s

Shelly H.  |  Overall Experience 
Rating:
5.0

Thank you for your excellent customer service and facility upkeep.

Gail J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAIWO A.  |  First Impressions 
Rating:
5.0

The general manager has an amazing attitude and great to speak to. The workers are also great (the morning crew) Madison went above and beyond ..

jorge H.  |  First Impressions 
Rating:
3.0

Unfortunately the elevators are not working and they didn't have a eta as to when. My unit is on the second floor. But no discount was given for the inconvenience of not being able to use elevator.

KATHIE K.  |  First Impressions 
Rating:
5.0

Buy buena

ALVARO G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe s.  |  First Impressions 
Rating:
5.0

The staff was so accommodating and friendly. I will recommend and use again

laura S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge H.  |  First Impressions 
Rating:
1.0

The office did not have my reservation. I showed them my confirmation on my phone and the guy helping the girl stated he didn't have any reservation in their computer. They could not offer what we had reserved so we had to take a smaller unit that did not hold all of our items. Very disappointed!

David S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEITCHA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew H.  |  First Impressions 
Rating:
5.0

Mag and the staff were amazing, hence why I rented a storage from here. I would recommend this to anyone looking for any type of rental!

JUAN MANUEL R.  |  First Impressions 
Rating:
5.0

Maddie was exemplary in her customer service. She was cordial, patient and compassionate. She is the reason I chose the unit at her location.

shereen t.  |  First Impressions 
Rating:
5.0

Great service friendly and quick, I'm going back just to talk to the helpful employee's. Climate controlled and clean. Awesome location.

William S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roy b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarissa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronny P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
4.0

No complaints. Always professional

Melody G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shelly M.  |  First Impressions 
Rating:
5.0

Ready to go in less than 2 hours! Amazing! Never had to go to the counter. Love it!

Annissa B.  |  Online Move In 
Rating:
5.0

Mark and his crew are very Knowledgeable in the u-haul business and are decent to have conversations with I give them all an A+

Ken M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josey E.  |  Online Move In 
Rating:
5.0

The artic blast Valentine's week hit us hard with a lot of pipes broken in our home. We had to clean out the whole house to have all the floors redone and walls just about every part of our house was affected so u-haul has been a life saver for us. Thank you C. Charles

cheryl c.  |  First Impressions 
Rating:
4.0

Lot of the dock parking was taken.

Rashawn C.  |  First Impressions 
Rating:
5.0

Excellent customer service, efficient, thorough, knowledgeable

shannon G.  |  First Impressions 
Rating:
5.0

Door is a little broken, won’t stay up and left side is out of track.

chad w.  |  First Impressions 
Rating:
3.0

Darin failed to inform me that after hour if the sliding doors are lock you could use the other door which I found by walking past it heading to front of the building

diana n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CINDY D.  |  First Impressions 
Rating:
5.0

Thank u so much for helping me in a time of need...

christopher m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenneth j.  |  First Impressions 
Rating:
5.0

Kita (I believe that was her name) is so inviting! She treated me like family. She's the type of person that should be the face of the company. I wish her nothing but the best!

Andrea A.  |  First Impressions 
Rating:
5.0

Mark legault, manager has been absolutely a breath of fresh air! He corrected uhaul booking issues, booked a different unit and adjusted the price so we could get unloaded and stay on time. He is someone everyone should strive to be! Thank you so much for all your dedication and smiling personality!

Morgan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin R.  |  First Impressions 
Rating:
5.0

The manager Mark was very helpful and funny. A very good welcome and people person. I was in and out in minutes. Location is very good for me. Close to my job and home. Very clean facility.

robbie b.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and friendly.

LEISHA M.  |  First Impressions 
Rating:
5.0

Manager has been very helpful

patricia e.  |  First Impressions 
Rating:
5.0

I was more than pleased with the results of doing business with you The employees were exceptional

Shirlie I.  |  First Impressions 
No reviews have been submitted for this location.

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