I waited 15 minutes - interrupted a customer service rep to say I was just returning a truck - he was able to email me my receipt. I regret not waiting because perhaps the mileage issue could have been addressed. I had a ride waiting and felt I could not hold my friend up any longer. I usually choose U-Haul. I've used Enterprise once and I may go back to them...fred H.
Customer Reviews for U-Haul Moving & Storage at I-17 and McDowell
Phoenix, AZ 85009
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.ROLANDO M.
Customer did not leave a comment.DENISE B.
Customer did not leave a comment.NESTOR P.
Customer did not leave a comment.JACK A.
Customer did not leave a comment.Robert L.
The clerk took me to the truck and removed the keys from the back of the truck and did not tell me what to do with the keys when I returned. I was only gone less than two hrs because I got a call from hospice that my mother was close to death and to hurry home. I went to a gas station and filled up the truck and when I got back to the uhaul office no one was there and it was only 2:00pm. I knocked on the door and called the number but got no response. I was frantic to get to my mom so I locked the keys in the truck and left. this was august 18th. Yesterday Sept 8th my bank account was charged $1666.96 with no explaination, phone call or email of any kind. I went to the uhaul office where I rented the truck and no one was there and have made phone calls and left messages but no one is getting back to me.jack R.
Customer did not leave a comment.Antoine J.
Customer did not leave a comment.ANDRUE K.
Customer did not leave a comment.GARRY M.
Customer did not leave a comment.DAMON A.
Customer did not leave a comment.ROGER T.
Customer did not leave a comment.Virgen P.
Austin in office reps seemed disorganized, not working together to get customers helped efficiently.anna L.
Overall poor customer service. Teegan and Zeek (Michigan) were kind and understanding. Other associates were short not informative, and did not help. Uhual kept charging my card multiple times when I'm owed a refund I will never do service with uhual again. Whoever drove my Ubox to Michigan did not care about me getting my things. Worst experience everMalaysia D.
Customer did not leave a comment.Donna B.
Joshua Hard a was very busy but he had everything under control and was amazing to deal with.LETHA S.
Customer did not leave a comment.Birdia N.
Customer did not leave a comment.Frederick A. | Overall Experience
Really need to improve customer service and handling with customers goods I'm highly upset I had several damage goods do to mishandling I'm a professional mover as well as owner of a moving company this was totally piss poor serviceTerry M.
Customer did not leave a comment.Hector C.
My experience with U Haul was one of the worst customer experiences I have ever had with any company from the very beginning. I was lied to about the delivery date, had to wait hours and hours on hold to talk to someone everytime I needed help, and told my u box had arrived when it hadn't. The people at u haul were so unhelpful, and I would not recommend this service to anyone. I was even hung up on multiple times by customer service representative. You would be better off driving your belongings yourself because I would not trust u haul for a second with any of my personal items ever again. DO NOT USEjuliana H.
Customer did not leave a comment.Mary S.
Hardly any staff, lots of people waiting. Felt bad for the two girls working there, they seemed exhaustedHailey S.
Customer did not leave a comment.John G.
Customer did not leave a comment.GLADYS B.
I am still waiting to be credited for 2 months of storage I NEVER USED!!!!!Christine K.
Customer did not leave a comment.David P.
Please put in bold lettering what time the uhaul must be picked up at. I thought as long as I dropped it off at or before the same time as I picked up the truck. But drop off was at 8 a.m. so they charged me an additional day.Tammy C.
Customer did not leave a comment.Carol T.
Customer did not leave a comment.Julie H.
Customer did not leave a comment.Heaven M.
Clean but employees were not invitingCARLA B.
I was charged extra for turning in the truck 3 days late but I wasn't late as I turned it the last day and the U-Haul employee told me I didn't need to write anything or didn't need a paper yet today I was charge extra and was told I turned the truck in today which wasn't true.RUBY L.
Customer did not leave a comment.MATTHEW S.
Customer did not leave a comment.Roozbeh H. | Overall Experience
Customer did not leave a comment.Elizabeth Y.
Customer did not leave a comment.Aksha M.
Laurie from Corporate lied to me !!! Asked me drive the van from a location.5 miles from my house to 25 miles on Friday afternoon â€œ to help u-haul outâ€ then didn't put correct information in system which wants to charge me $65 in fuel. The new â€œ Corporate â€œ person response was basically to bad you trusted us. The only helpful people were in the pickup and drop off yards. I was under no contract to leave the van any where but Litchfield Park 85340. I was lied to two weeks ago and charged $250 for wrong location drop off after Pasadena CA ( Raymond st) staff lied and changed location after I signed. I will not let this ride! I want full refunds of all charges for this rental and the last(26'truck). Monday I will contact TV and Consumer affairs in both AZ and California. You have lost a customer for life if I don't hear from Area Managers regarding this Matter.David B.
Our drop off location was changed to one further away from our final location and then we were charged for excess mileage. NOT FAIRBARBARA B.
The box was a week late! I have submitted a complaint. Reference number: 3281507. A manager has not yet followed up. I was told there would be a $50 per day credit for being late.Evan L.
The associate looked annoyed and disinterested in assisting me. Like he had to get back to his previous conversation.DAMON R.
Customer did not leave a comment.Shan T.
Customer did not leave a comment.Brennon C.
Customer did not leave a comment.james L.
Everything was fine.LAURA H.
I spoke with a Steve to arrange the pickup of items and he said it was all set. This was thru the support line and it was not all set â€” I had to go to the facility the day prior and take care of details. The call center lines are messy.Randy B.
I didn't go there, it was towed.MARK S.
Customer did not leave a comment.Muralikrishnan K.
Excellent customer service in both MN and AZ locations. Very happy I went with U-Haul for my cross country move!!Darcy W.
Customer did not leave a comment.Bob W.
Customer did not leave a comment.ALYSSA G.
Customer did not leave a comment.BOBBY W.
Customer did not leave a comment.DAVID S.
So the truck wasn't quite on half full when I picked it up. I filled it up to where it was at.Angela E.
I reserved a 10 X 10 unit 48 hours in advance with a verbal phone call from erica at the mcdowell and i17 location with a guarantee of availability along with a trailer rental and when i arrived with belongings in tow i was informed that the unit i reserved 48 hours prior was never VACANT AND THEY ARE AT 100% capacity. So i am infuriated that i wasted 2 and a half hours on my trailer rental to not get a storage unit that i have confirmation emails and verbal assurance was available but when i arrive be told my reservation was and is never a valid unit and have to use a different company for storage. And then get told by uhaul that a 10 by 10 unit is not priced at 109.95 but they charge 175.00 for that unit. Um, that my friends is false advertising. Your board in your office for pricing on units states 109.95 for a 10 X 10 unit along with your online advertising. So WHO IS LYING HERE???? I WILL BE SPEAKING WITH CORPORATE IN PERSON REGARDING THIS INCOMPETENT BLUNDER. I am severely disappointed with the PHOENIX UHAUL STORAGE FACILITIES. I HAVE NEVER ONCE HAD THIS MUCH DISCREPANCIES REGARDING A RESERVATION MADE AHEAD OF TIME FOR SERVICES FROM THIS COMPANY. ON TOP OF THAT ERICA AT I17 AND MCDOWELL LOCATION PROCEEDED TO CALL OUT ME AND MY WIFE AS LIERS REGARDING HER CALL ON JUNE 2ND 2021 REGARDING HER PHONE CALL TO CHECK FOR AVAILABILITY AT THE 2ND ST LOCATION AND VERBALLY STATING TO THE REPRESENTATIVE TO HOLD THE UNIT AND GAURANTEEING A 10 X 10 UNIT AT THAT LOCATION FOR ME N MY WIFE. SHE CLAIMS THAT NEVER OCCURED. THIS IS VERY SLY AND TRICKERY. AND I WILL BE REPORTING THIS TO THE MAIN CORPORATE OFFICE IN PERSON. PRICE GOUGING AND LYING ON AVAILABLE UNITS, NOT ONLY ILLEGAL BUT A DISTASTEFUL EXPERIENCE ALL IN ALL. TO BAD THEY DO NOT HAVE A 0 STAR BUTTON CAUSE THAT IS WHAT I WOULD RATE THIS EXPERIENCE.Stepehen H.
Diana is one of the most professional and amazing people I have ever met, she spent more than 30 minutes helping us loading the uhual ubox, she made sure we are 100% safe and ready to go. I cant say thank you enough. God bless Her!!!Rami A.
Customer did not leave a comment.Pascaline I.
Customer did not leave a comment.Oscar G.
â€œWere the personnel helpful?â€ There was more than one that I interfaced with at your facility, and â€œpersonnelâ€ generally implies plural. You can ignore my take on the grammar in the question; the rental experience was outstanding in every way.Jimmy C.
Customer did not leave a comment.ana G.
The guy who helped me at the counter was really helpful and engaging especially since it was first thing in the morning on a Saturday! Good job.Daren M.
I have no idea what U-Haul location this survey is in reference to. If it's to the one on 2700 N. 3rd Street, then my experience was terrible. I had a pick up truck scheduled and when I went to pick it up, there was no vehicle there. I had to be on hold for U-Haul customer service for 20 mins before I could speak to someone to resolve this. Then it turned out that no pick up trucks were available close to me anymore, so I had to take a cargo van from the location on 2235 W. McDowell. That location was great! The customer service was phenomenal and everyone working at that location was hustling to get clients taken care of because it was a busy, hot Saturday and they were still courteous, efficient and knowledgeable.PATRICIA R.
Customer did not leave a comment.JONATHAN B.
Customer did not leave a comment.Jacob K.
This process was fast and with no hiccups. My information was on file the rep explained the extra packages I had available. There was no pressure, I was out the door with my truck in less than 15 minutes. Great job UHaul!JOHNNY M.
I had a horrible experience at 51st & Glendale ave Glendale, AZ This location was more than helpful, they were kind as well!LAURA O.
The employees at this location are top notch, friendly and made everything simple. Thank you!Frederick A.
Fix the steering on the unitTONIA D.
Service was great, fast and easy. Can't say any improvements were needed, although I'm sure there was something as nobody's perfect.Susan F.
Personnel more interested in their cell phone than work, very poor service,JANE O.
Customer did not leave a comment.Catrherine D.
Customer did not leave a comment.WADE S.
Customer did not leave a comment.MARIO B.
Customer did not leave a comment.Jacob R.
We arrived April 26th and were prepared for our box to arrive on May 1st and be accessible/delivered by May 3rd. Instead, we slept on the floor for 2 weeks until our box was finally delivered on May 11th. *Improve delivery accuracy. There was no communication regarding the status of our box- any information we received was through calling and waiting for it and by going to the actual U-Haul location in Kentucky for updates. *Improve communication and updates. You should update me if a shipment is late- I shouldn't have to go looking for this information. We have a screenshot of us waiting on hold for over 2.5 hours while waiting for a local store in Kentucky to pick up the phone after being transferred from the general line to customer service to the local store because they couldn't tell us where our box was and didn't seem to have the faintest idea of how the transportation process worked. Finally just went to the site *Improve call wait times & make sure that customer service reps have a better rounded knowledge of things so that a customer does not have to be transferred more than once. It's been over a week since our box has been delivered and the service was completed. I haven't seen the $50 per day rebate be returned to my account. Do I really have to call sub-par customer service again?? *I shouldn't have to hound you for money that should be refunded. The rating of "excellent" is for the location in Arizona, who was very helpful and provided everything I asked for, the drop-off and delivery times were spot on. U-Haul overall receives a single star for below average service.Allison O.
Customer did not leave a comment.JOHNNY H.
Customer did not leave a comment.Adrian C.
Customer did not leave a comment.Adrian C.
Very hard worker excellent customer service with a big smile?ðŸ¤—GREGORY G.
The truck I had reserved was missing, somehow, so I was instead given a truck someone had just returned. It was probably the worst truck I've ever rented: steering way out of alignment, hopeless gas guzzler, passenger side all scraped and scratched up, obviously not washed in a long time. Also, some of the the pictures in the app for initial condition looked old, when the truck was in better condition. Had to take it, though; no leeway in the schedule.Terry T.
Customer did not leave a comment.Peter D.
Customer did not leave a comment.Fernando F.
Hi, I had a big problem with loading my equipment the right way. So the problem was that one of the guys at the U-Haul rental place told me to put most of the weight on the back of the trailer because he the tow hitch it's a little low but that became a big problem ...the trailer started to sway a lot ...I almost died like 3 times...I decided to pull over after almost a big Mayor accident..I went by your sticker 60%in front and 40% in back. The guy who did my order was not the guy who had the brilliant idea , it was the guy who handles the propane.other than that my rental was good.Jeffrey P.
Pay your workers more. Stop scheduling things that are unavailable. Unacceptable service.Javier C.
I was treated so terrible by the staff that was in there the day that I came . To the the point where I criedKRISHUNYA H.
This is a good store. All of the employees were really helpful and pleasant to deal with. Except the caucasian fellow with the slightly stretched earlobes and tattoos up and down his arms. He only seemed to want to help the other caucasian people out. He ignored me gave me wrong info and was rude. I got the picture fast, and the other lady got me together.LIONEL J.
Customer did not leave a comment.Kira H.
There was a mix up when we arrived to p/u trailer. Caused about a :45 delay. Perhaps look into why that happened. Overall friendly and courteous service. I would love to be able to buy one of those trailers. It was a beast.WINSTON S.
Customer did not leave a comment.JORGE A. | First Impressions
I already filed a complaint reference number 3146500. I would like to further add that I was not given a confirmation email nor was my contract given to me in person after booking this unit. The employee also did not tell me that the unit I was booking was not accessible after hours.Sinserea W. | First Impressions
Horrible customer serviceANDRE M.
Customer did not leave a comment.KIMBERLY K.
Gentlemen at the desk was SO nice and easy to talk to. Impeccable customer service. Very organized and professional from beginning to end.Cecilia F.
Customer did not leave a comment.KAROLYN M.
Customer did not leave a comment.Monica H.
The staff was very professional and everyone was kind and helpful.ANDRE M.
Zero complaints! Ian and the rest of the staff were nothing but helpful and accommodating. Highly recommend this location!ALEXANDER Z.
Customer did not leave a comment.JACQUELINE M.
No issues, everything was clean and well labeled. Great return experienceJahaira V.
Terrible serviceJORGE P.
Customer did not leave a comment.MATTHEW C.
Customer did not leave a comment.GINA A. | Overall Experience
Awesome customer serviceDAENA B. | First Impressions
Customer did not leave a comment.Quinisha R. | Overall Experience
All was well except your ceilings are not real ceilings, they are metal grates, so everything was covered in dust. It was really disappointing to have to haul everything out and clean it all. I would never do this again.Nicole P. | Overall Experience
Need climate control.Jamie r. | Overall Experience
We arrived from California to empty our storage unit only to find ALL of our furniture COVERED in a thick layer of dirt and dust due to their current construction. It scratched our wood furniture and our TV. Our couch was covered with the greasy dust and we had to pay a professional to come clean it for us before moving it into our new hone. When we asked if there was an compensation for the damage to our furniture we were told "No, sorry, it's just how it is." I asked for the manager to call me the next day and I was told that he would, but no one called. We have used this facility for years as our daughter is a student at GCU and we would store her things here every summer when she came home. Very, very disappointing.Daniel H. | Overall Experience
Best service ever I would suggest this place to any one needing storage didn't have what i wanted but i still got a great deal on 1Jessie C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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We have the largest selection in the industry!