The main issue we had was that the U-boxes were not loaded onto trailers for pick-up on the date we had them scheduled. We had scheduled pick-up of all U-boxes for Saturday the 9th. When I arrived for pick-up, none of them were on trailers. The forklift operator loaded 2 of them for me. He was he would come back later to load the others. When my wife arrived for the final two trailers, she had to wait 30 minutes for the forklift operator. He them only loaded one more box onto a trailer. I called the GM of the location Sunday morning and explained the situation. He then came in on Sunday to take care of the last box. Overall, the staff was very friendly and helpful. But the mix-up and frustration with the U-boxes is something that should be remedied in the future.FREDERICK K.
Customer Reviews for U-Haul Moving & Storage at I-17 and McDowell
Phoenix, AZ 85009
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.CHRISTIAN G.
Did not even make it there, I want my money backTHOMAS R.
El cliente no dejó un comentario.SATWINDER B.
El cliente no dejó un comentario.MARIO C.
The van I rented was horrible. The inside was extremely dirty and unsanitary. i had to wipe down major touch items prior to operation and followed-up with a sanitary clean before commuting on my trip. The back of the van was sticky and transferred disgusting residue onto my items I was hauling. The van reeked of cigarette smoke and I had to ventilate and spray the inside of the van to attempt to de-smoke it. The van was out of alignment and made for a horrible commute. It was clearly visible that the steering wheel was not straight when the van was parked with wheels positioned straight. Additionally, the auxiliary power outlet closest to the driver was not functional and made it a challenging trip to reach across the dash to use the other outlet on the dash. The van was returned to you cleaner and more sanitary than it was provided to me. Though the staff was very welcoming and accommodating, I do not plan to rent from this place again due to lack of care and concern for your vehicles and those that use them.MICHELL E.
My uhaul had alot of damages and their was barley any gas in the truck. I tried to extend and got charged for an extra day even though they sent me to the wrong address twice for a truck at 1:30am. Sent pictures to customer service to let them know and got no apology nothing just pay us. I called later and spoke to a rep who was able to extend my truck for a return time of 2:20pm with no charge and still got charged. Just stucks because all of this could have been avoided if the truck was at the location agreed on and the tank was full . I asked for a furniture dolly which wasn't in the truck and the truck smelled like old BO and old food. Just horrible. At 1:30am this not something you want to deal with. Due to this experience i canceled my storage unit and will find another company next time i move!!!!!Saundra P.
El cliente no dejó un comentario.Daryl S.
El cliente no dejó un comentario.IRIS S.
El cliente no dejó un comentario.Patrick L.
They over charged me. I did the dealer a favor by returning the truck back to Phoenix from flagstaff on their request. And they charged me for extra mileage. I called and was placed on hold for over 30 mins. Never got through. I should have not been charged the gas or mileage fee. Very disappointing and well not use again.JUSTIN K.
Zero response from general manager after numerous calls. Overcharged for trailer rental and took 5 weeks to refund. Double charged on storage rental for second month.Mark L. | Overall Experience
Update your computer system. We still had to give vehicle information AGAIN. Even though we did it 3x when making the reservation and again 3x when confirming.Pamela L.
El cliente no dejó un comentario.david K.
Computers were super slow it took forever to get our truck which we had reserved a day prior. Then, they totally botched my charges. They charged me for fuel despite the fact that we fueled up before returning the truck. They checked it in late (6pm) even though we turned it at 3pm (I have a receipt to prove it) and tried to charge me for 2 days. They charged me card twice and the refund has yet to be processed. THE ABSOLUTE WORST, I don't know what they are doing at this location but never again!CYNTHIA N.
More employees less wait timeDAVID B.
This location had a very sweet attendant. He was helpful in making sure I had everything done correctly on the app, and extremely kind.hannah S.
Think about a 24-hour drop off?BEVERLY S.
I never returned it to this location, your towing service picked it up because the trailer was unserviceableROBERTO N.
El cliente no dejó un comentario.Michael M.
I'm sorry but the charge for the safe move needs to be made known that the fee for it is per day not one Time fee or nothing at all I feel the fee of 15$ per day should be a one Time fee I understand it is insurance but some ppl like myself are covered by there own insurance no matter what vehicle they are in driving or not thank youROBERT H.
El cliente no dejó un comentario.MATTHEW V.
El cliente no dejó un comentario.KENNETH K.
This experience was absolutely ridiculous. I had to go to three different locations to find a truck. I reserved a vehicle for 6:30am 24/7 pickup, and I still had to run around to find what I needed. The truck was loaded with the incorrect add ons that I paid for. I reserved movers through U-Haul as well, and everyone was delayed because of the truck. This was a horrible experience, and no one knew what they were doing or had a sense of urgency. I wish I could give zero stars.Bianca C.
I tried to get a hold of someone to let.them know I was having problems returning the truck and was on hold for more than 45 min I never did get a hold of anyoneMartin G.
I received a 26 footer with no power steering..LIKE SERIOUSLY.....THEN ALL PHONE CALLS KEPT GOING TO CALL CENTER. I WAS TOLD TO DO ROAD SIDE????WITH A TRUCK FULL OF STUFF?? SERIOUSLY...NEXT DAY I GO TO UHAUL TO INFORM I NEED KEEP EXTRA DAY AND EXPLAIN ISSUE WITH NO POWER STEERING. I CALLED BUT THIS TIME CALLS WERE STILL GOING TO CALL CENTER WITH LONG HOLD TIMES. SO I DRIVE TO STORE SITE TO ADVISE OF ISSUES AND THAT I NEED TO KEEP THE TRUCK AN EXTRA DAY. GUY WAS NICE APOLOGETIC AND OFFERED NOT TO CHARGE FOR NEXT DAY. I TURN IT IN NEXT DAY WITH DIFFERENT GUY (NICE GUY NOT AROUND) BEING RUDE. I ADVISE OF NO CHARGE FROM OTHER GUY (WHICH RUDE GUY TRIED TO CHARGE EVEN MORE..TRUED TO CHARGE FOR 3 DAYS N I ONLY KEPT IT FOR 2) BASICALLY CALLED ME A LIAR THEN SAID OK YOUR CHARGE IS $9.95 FOR EXTRA MILES. WELL THIS MORNING I SEE THE ASSHOLE CHARGED ME THE EXTRA DAY.. HORRIBLE RUDE SERVICE WITH HORRIBLE VEHICLES..I WAS LUCKY I KNOW HOW TO HANDLE A BIG VEHICLE WITH NO POWER STEERING..James G.
El cliente no dejó un comentario.AHMED A.
El cliente no dejó un comentario.NATHANIEL H.
El cliente no dejó un comentario.Kaitlin S.
El cliente no dejó un comentario.Daizele C.
I AM BEING CHARGED FOR STORAGE THAT I DO NOT HAVE AND NO ONE WILL RETURN MY CALLS.Krista T.
El cliente no dejó un comentario.CHRISTOPHER V.
One of the personnel which is the manager over all the managers there, he was white, he's definitely rude and don't know how to be a moral exemplar or customer service, due to him being rude to me a customer I will not recommend or be coming back to this uhaul place. So improvement needs to be how to speak and treat customers.TYRONE R.
El cliente no dejó un comentario.Marcus W.
Most of the time I needed to get into the storage unit to add or take anything from there it was locked. Not really available 24 hours like they said.Armando T. | Overall Experience
I waited 15 minutes - interrupted a customer service rep to say I was just returning a truck - he was able to email me my receipt. I regret not waiting because perhaps the mileage issue could have been addressed. I had a ride waiting and felt I could not hold my friend up any longer. I usually choose U-Haul. I've used Enterprise once and I may go back to them...fred H.
Need more staff. And the app needs a lot of work. Tried to use thenapp to avoid the desk. Didn't work. Had to wait 30 minutes in line after wasting 20 minutes with the appLa Mont C.
Even though this location is far from my place they always have the nicest customer service. I always go to this location for any U-Haul rentalsJuan H.
El cliente no dejó un comentario.Robbie A.
everything was greatRAMON O.
why do you ask for a rating if nothing is done about remarks that are sent??? i did rate my experience & disappointment with uhaul & never heard again!!!!ANTHONY Z.
El cliente no dejó un comentario.ROLANDO M.
I was really impressed with the people at the store...only 2 people working and a TON of customers. The helped people check in and out...assisted with hooking up trailers...and the were very personable and did everything with a smile. I would go there for just the service!BRANDON M.
I was charged for 2 days and I rented it on sept 18th returned it at 130 pm on the 18th. My time to return it was on sept 18th at 230pm. When I looked at my receipt I was charged for 2 days .Kristin B.
The crew at that location was a very helpful and courteous. We'll go there again to rentJAIME D.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Patrick L.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.DENISE B.
El cliente no dejó un comentario.NESTOR P.
Dirty interior and exterior of vehicle. Reserved a pickup and only a van was available.Russell W.
El cliente no dejó un comentario.JACK A.
El cliente no dejó un comentario.Robert L.
The clerk took me to the truck and removed the keys from the back of the truck and did not tell me what to do with the keys when I returned. I was only gone less than two hrs because I got a call from hospice that my mother was close to death and to hurry home. I went to a gas station and filled up the truck and when I got back to the uhaul office no one was there and it was only 2:00pm. I knocked on the door and called the number but got no response. I was frantic to get to my mom so I locked the keys in the truck and left. this was august 18th. Yesterday Sept 8th my bank account was charged $1666.96 with no explaination, phone call or email of any kind. I went to the uhaul office where I rented the truck and no one was there and have made phone calls and left messages but no one is getting back to me.jack R.
Our van rental was changed to a different location and expected to pay for the distance to get to original location where storage unit is. This should have been taken care of for us. Not enough help, toof leaking at door so all wet in loadingROHRY T.
The A/C in the truck we had was just barely cool on high. It seemed when the engine shifted it was dragging. The most important thing was that that location was the first location I have rented from that did NOT honor veteran status discount, very disappointed.ANTHONY Z.
El cliente no dejó un comentario.Antoine J.
My first customer service person that was verifying my contact information when I arrived cancelled my reservation without telling me and it took over an hour before we were finally able to get a truck.TAYLOR M.
El cliente no dejó un comentario.ANDRUE K.
El cliente no dejó un comentario.GARRY M.
El cliente no dejó un comentario.DAMON A.
none everything was great.Would highly recommended.RICHARD P.
Nothing, she was extremely helpful.Lynne D.
People have been standing in line for quite some time and no one else is helping out. There was another person that could've assisted but he instead stood there and watched another employee assist the person that he was supposed to help out instead of assisting other customers.jessa P.
All seemed fine. Had the truck for 2 days.Barbara S.
El cliente no dejó un comentario.ROGER T.
El cliente no dejó un comentario.Virgen P.
Nothing , customer service was top classHECTOR M.
Much better than using the AppMartin S.
Austin in office reps seemed disorganized, not working together to get customers helped efficiently.anna L.
I brought the truck back and the guy tried to say i owed 175.00 when i payed before i actually got the rental. He was rude to my son as well.Anne T.
Overall poor customer service. Teegan and Zeek (Michigan) were kind and understanding. Other associates were short not informative, and did not help. Uhual kept charging my card multiple times when I'm owed a refund I will never do service with uhual again. Whoever drove my Ubox to Michigan did not care about me getting my things. Worst experience everMalaysia D.
El cliente no dejó un comentario.OLIVIA S.
El cliente no dejó un comentario.NICOLE A.
El cliente no dejó un comentario.Donna B.
John was very helpful and patient as we are new customers. Chris was polite and very helpful when we checked the 15 foot truck back in. I would highly recommend this UHaul location.LOREN K.
Joshua Hard a was very busy but he had everything under control and was amazing to deal with.LETHA S.
Truck cab was muddy. Didn't mind it much. Truck did a great job and actually has me thinking of buying a Silverado because of how nice it was. We did get a flat and tried to call road side but the wait time was so long we never got through.Mark S.
El cliente no dejó un comentario.Birdia N.
El cliente no dejó un comentario.COLIN G.
El cliente no dejó un comentario.Frederick A. | Overall Experience
Really need to improve customer service and handling with customers goods I'm highly upset I had several damage goods do to mishandling I'm a professional mover as well as owner of a moving company this was totally piss poor serviceTerry M.
El cliente no dejó un comentario.Hector C.
My experience with U Haul was one of the worst customer experiences I have ever had with any company from the very beginning. I was lied to about the delivery date, had to wait hours and hours on hold to talk to someone everytime I needed help, and told my u box had arrived when it hadn't. The people at u haul were so unhelpful, and I would not recommend this service to anyone. I was even hung up on multiple times by customer service representative. You would be better off driving your belongings yourself because I would not trust u haul for a second with any of my personal items ever again. DO NOT USEjuliana H.
El cliente no dejó un comentario.Mary S.
Hardly any staff, lots of people waiting. Felt bad for the two girls working there, they seemed exhaustedHailey S.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.GLADYS B.
I am still waiting to be credited for 2 months of storage I NEVER USED!!!!!Christine K.
El cliente no dejó un comentario.David P.
Everything was perfectLIZA M.
Please put in bold lettering what time the uhaul must be picked up at. I thought as long as I dropped it off at or before the same time as I picked up the truck. But drop off was at 8 a.m. so they charged me an additional day.Tammy C.
Carvo van sounded out of tune or had an exhaust leak. I selected express/mobile pickup but had to go inside, provide drivers license, and swipe credit card. This has happened every time I have selected the express/mobile option on past rentals.Michael T.
El cliente no dejó un comentario.Carol T.
El cliente no dejó un comentario.Julie H.
Rented trailer needed maintenance. Roof leaked, water got all over floor and wet my items.Marvin S.
El cliente no dejó un comentario.Heaven M.
Clean but employees were not invitingCARLA B.
The people's who work at this location do not know what they are doing. They have charged over charged me for the truck I rented the 1st charge $217,79 & $115.39 I pickup the truck at 7:15 AM and return the truck the same day 5:00 PM the time the truck should be return with the correct gas. I have pictures. I went back over to the u haul co & show the worker in charge & show the worker my bank if the amt. Taken from my acct. I need all my MONEY RETURN TO ME & for this company to take my MONEY of $333.18 and I only ( $115.39) do I need to go to COUR for this matter. Carolyn CollinsCarolyn C.
El cliente no dejó un comentario.Valeria O.
My two dollies I paid for were not included in my truck as well as the moving blankets and I only noticed after I got to my home. The movers were there and had to start without the proper equipment.Jacqueline O.
El cliente no dejó un comentario.Roozbeh H. | Overall Experience
El cliente no dejó un comentario.JORGE A. | First Impressions
I already filed a complaint reference number 3146500. I would like to further add that I was not given a confirmation email nor was my contract given to me in person after booking this unit. The employee also did not tell me that the unit I was booking was not accessible after hours.Sinserea W. | First Impressions
El cliente no dejó un comentario.GINA A. | Overall Experience
Awesome customer serviceDAENA B. | First Impressions
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