Customer Reviews for U-Haul Moving & Storage at I-17 and McDowell

2,603 reviews

2235 W McDowell Rd   Phoenix, AZ 85009

(623) 209-7353

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(623) 209-7353

2235 W McDowell Rd
Phoenix, AZ 85009

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was great and reliable. Will come to this place again

Manuel P 
Rating:
5.0

My UHaul experience was outstanding. I was unsure at first of the wooden box and weight limit and all of the pricing, but everything worked out beautifully. Just pack your box with balance and tightly. Nothing was damaged. The online app was fairly easy to understand and navigate through. Every person I encountered in-person and on the phone was helpful and professional. The drivers called as expected and were swift and agile with the forklift! My box arrived a day early in FL so I called and was able to schedule an earlier delivery — just hours before a torrential rainstorm. Thank you, Uhaul!

Mark A 
Rating:
5.0

Give the girl that helped me a raise! Didn’t get her name but she got me squared away and everything went smoothly! Thanks U-Haul, and that customer service representative! :)

RORY L 
Rating:
5.0

Customer did not leave a comment.

Max B 
Rating:
1.0

I was given a truck that didn’t have AC, told the worker and he checked it and gave me a different truck. He gave a truck without him looking at it, brought it with exact fuel tank I took it, I didn’t even drive it a lot only 60 miles like come on I am not scared of $15 gas money. I was supposed to be charged 103 but they charged me 184

Jalal A 
Rating:
4.0

Customer did not leave a comment.

Domonick S  |  First Impressions 
Rating:
5.0

Friendly staff

Curtis R 
Rating:
5.0

The truck was ready when I needed it last minute. It was in decent condition considering how it's probably been in rotation for a while now. I felt safe driving it and the drop off after hours was easy to follow. These trucks are problem solving and affordable!

Jacqueline V 
Rating:
5.0

Would be nice if it was easier to get to the front desk from the entrance and back

Jacob W 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Let me know ahead of time about the tire pressure alert light stuck in on position. And,I was the 2nd person to have the chair shoot out from under me when leaning forward to sign documents and land on the cement floor.

REBECKAH W 
Rating:
5.0

Owner was great when I was picking up the truck rental. I was doing a cross-country move and she explained everything clearly and helped me sort out going back and forth to load the truck and return to hitch my car because I was by myself. It was pretty busy because it was the beginning of June, but the wait wasn't exceedingly long. Marco and Travis helped with doing the auto transport and when I returned a second time and were great. Also bought a lot of boxes a few days prior and someone (whose name I didn't catch) helped me load them in my car, which I appreciated. I had previously been at this site when I moved to Phoenix and had a smooth experience, which is why I returned.

BRIELLE O 
Rating:
5.0

the general manager is so professional and a natural leader

Sara M 
Rating:
2.0

Waited in line for 30 minutes. There was ONE person in front of me being attended. Not only was I the only other person in the line but the "owner" as the badge stated decided to have a sidebar conversation with the client as if no one else mattered nor there time. VERY UNPROFESSIONAL. A sense of urgency matters, not everyone has time to wait while the person behind the desk discusses the finer points of what someone's tattoo says on their arm or what their dog looks like. Not only that, but had to listen to the person being attended to tell the owner how they don't like Mexicans, I'm Mexican. It's great to know that not only is this place lacking in customer service or tact but also in manners.

Jack A 
Rating:
4.0

Check neumatic air pressue before customer renter the trucks

Nayda R 
Rating:
5.0

Great service. The manager was on top of things. You could tell she ran a professional operation.

william t 
Rating:
4.0

Just fine.

Jeffrey D 
Rating:
5.0

Customer did not leave a comment.

Zachary K 
Rating:
5.0

Very good experience at this location. The location itself is huge, they have every truck and packing material for moving you could want. The employees were friendly and quick. Needed a cargo van to pick up and move a couch, 3 hours altogether and it went very smoothly. The A/C in the van was arctic cold which is good because I'm in Phoenix. 100% recommend.

Allison B 
Rating:
4.0

Customer did not leave a comment.

Josh G 
Rating:
5.0

I have rented from this location three times and the staff is very friendly and helpful.I wish more businesses would operate like uhaul.keep up the great work and know that your customers are happy to do business with you.god bless and have a great day.

Kelse M 
Rating:
1.0

uhaul charged me 300.00 to return a truck to a different location. didnt coordinate with the location expecting the pickup and of course im left to deal with the debacle and getting my funds back. what a headache, would not recommend.

Aarron C 
Rating:
5.0

Moving states was very easy using everyone from Vegas to Arizona. Thank you.

Jacquelynn P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Craig L 
Rating:
1.0

Customer did not leave a comment.

Katherine B 
Rating:
5.0

Great customer service

Jennifer L  |  First Impressions 
Rating:
5.0

Great customer service

Jennifer L 
Rating:
5.0

Uhaul places too much emphasis on the app

john e 
Rating:
5.0

Customer service rep when I got there was awesome amazing helpful, polite, friendly, and made everything really smooth and explained. Everything really well. Will you recommend this place!

Jim V 
Rating:
5.0

Customer did not leave a comment.

victor A  |  Overall Experience 
Rating:
5.0

It was a great experience

Danny P 
Rating:
5.0

Customer did not leave a comment.

Fabien D 
Rating:
5.0

nice place,very clean and staff was amazing

Brittany G 
Rating:
4.0

Customer did not leave a comment.

Delma A 
Rating:
5.0

Customer did not leave a comment.

Maria N 
Rating:
5.0

I don’t know. Everything went well for me. From check in to check out. There was no interface.

Brian L 
Rating:
5.0

Nothing I can think of. Price was as advertised and equipment was in great shap (new and very clean). The clerk was friendly and helpful and supplied me with everything I needed to know; even helped me to use the QR code. i would go back here always.

jackie r 
Rating:
5.0

Customer did not leave a comment.

LAURI W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine C 
Rating:
5.0

Natalie is an awesome manager. She is the best. Cameron also did an awesome job when returning the equipment.

Tara P 
Rating:
5.0

Customer did not leave a comment.

Jo A 
Rating:
5.0

Well I would liked to have that 4x8 near to my house just a comment I don't remember the name of the young man who helped me super friendly, communicative and very knowledgeable I give him a big 10

Martha M 
Rating:
5.0

Customer did not leave a comment.

Joshua C 
Rating:
4.0

Let staff know that “I don’t know, I’m busy,” is never the appropriate answer. Thankfully the manager, working the desk, was more than accommodating.

YOLANDA H 
Rating:
4.0

Customer did not leave a comment.

PATRICK H 
Rating:
5.0

Customer did not leave a comment.

Alroy J 
Rating:
4.0

Staff were friendly and helpful. Person helping made a mistake that could have ended in disaster. He took the ball mount to get the ball on the right side but forgot to replace the pin holding the nut in place. Unbeknownst to me the nut starts loosening and was almost gone. I had to stop and tighten every couple of hundred miles.

Luis R 
Rating:
5.0

Customer did not leave a comment.

Lazarus F 
Rating:
5.0

Customer Service was Awesome. Was efficient and timely.

Marian F 
Rating:
5.0

Customer did not leave a comment.

Collegeboxes A 
Rating:
5.0

Customer did not leave a comment.

Collegeboxes A 
Rating:
5.0

Natalie is the Best! Extremely helpful!

Collegeboxes A 
Rating:
5.0

Very friendly and efficient.

Tammy M 
Rating:
5.0

Customer did not leave a comment.

Justino R 
Rating:
5.0

Positive: location owner was GREAT and very helpful. She had the truck available emeditly. Negative: we found a used drug needle in the back of the truck on the floor. I had to dispose of it using my own EMS sharps container. I asked for compensation for this and the male employee stated that they don't do that .

Nathan S 
Rating:
4.0

Customer did not leave a comment.

Robert B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pendoh W  |  First Impressions 
Rating:
5.0

Very knowledgeable in helping you find the correct equipment for your needs. .

jose l 
Rating:
2.0

Had 8AM pick up reserved (before hours). Process to get keys was tedious online but nothing crazy. Once I got keys I locate the truck and find its blocked in, open back to make sure hand truck was in there, nope. Amazing staff guy (sorry i don't remember his name) found a hand truck that i reserved. I understand crap happens but it just started an already stressful day out on a delay. Staff was amazing tho, please give them a raise

Robert B 
Rating:
5.0

Customer did not leave a comment.

CHARISSE P 
Rating:
4.0

Customer did not leave a comment.

Sergio B  |  Overall Experience 
Rating:
1.0

I received a truck that had over 175,000 miles on it. That would not be a problem if the truck was maintained. The stirring was sloppy, the tires were not balanced and there was not latch for the seatbelt on the passenger side. The manager said she would at least reduce the cost a little bit but all we got was the gas credit the assistant manager promised on the outset. Upon returning the vehicle, the service attendants (males) were only interested in helping the two young females and none even listened to my issues. I would not recommend this location to anyone. As professional as you make yourselves sound in your advertisements, I would have expected a higher level of service and product.

Larry n 
Rating:
5.0

I honestly think upgrading the cars to be connected to phone would be nice. The truck i had you couldnt see the station it was on and i couldnt connect phone

Susie R 
Rating:
5.0

Customer did not leave a comment.

James P  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Uhaul really help me they help in a way I couldn't explain I currently lose my brother & sister both to cancer and Uhaul were very understanding and help me in a huge way that I am very very thankful. Thank you all at uhaul great team and great people at Uhaul thanks again 👍

Gloria S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELANEY S  |  First Impressions 
Rating:
3.0

Clean the windshield(safety) Don’t call my “emergency” contact at 10 am on a Saturday without first asking me if that is ok. (Or don’t call it an “emergency contact” if it’s really more of a reference. Otherwise the rest of the experience was ok

ROBERT N 
Rating:
1.0

I can’t give you a rating literally my entire family has always use you all from my grandfather, my father for everything we needed and when I tell you that when I saw that I had no active account and could not access the unit that had irreplaceable things not financial not dollar amounts, but irreplaceable things in my entire life Heirloom things to the next generation I thought everything was lost. Literally, I lost it emotionally. It was terrifying horrendous I was sick to my stomach and I couldn’t sleep so I can’t give you a yes or no star because there’s no way it was resolved, but what y’all put myself and my brother and sisters family just like what do you mean you can’t access you you don’t even know if that’s fair. It was horrible now it was horrible.

Greg T  |  First Impressions 
Rating:
5.0

Everything was easy and went smoothly! I was very happy with my overall experience. Thank you!

Melissa B 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
4.0

It’s only 2 miles from my home, but across a railroad track. A train must have been switching because I sat for over 30 minutes at the stop. GPS finally said “road is closed” so I drove around for another 30 minutes trying to find a way around the train. Added 6 miles on to my UHaul bill and wasted 1.5 hours of my afternoon. Big bummer.

Kathryn N 
Rating:
5.0

Customer did not leave a comment.

Jada P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenna L 
Rating:
5.0

Customer did not leave a comment.

Robert K  |  First Impressions 
Rating:
2.0

I was thought I would be a $50 discount from when something happened on the 1st and I was denied it and that's really ridiculous

TANYA B 
Rating:
5.0

Girl was very helpful

Todd H 
Rating:
4.0

Customer did not leave a comment.

John M  |  First Impressions 
Rating:
3.0

The inside if the truck was dirty.

Idaliz G 
Rating:
5.0

Very friendly and even after being told initially at wrong location and then to this location was told again wrong location but worker was able to help and keep me at this location.

Thomas B 
Rating:
5.0

Easy pickup, easy dropoff - UHaul made moving my uncle's stuff from Phoenix to Salt Lake City as easy as possible. Trailer was a good size and easy to drive; people on either side were efficient and fast. Def recommended

Donald W 
Rating:
5.0

Great customer service. Friendly and fast. Thanks to Cynthia for making my reservation fast and smooth I was in and out quick.

Juan J 
Rating:
5.0

Customer did not leave a comment.

Greg T  |  Online Move In 
Rating:
5.0

These people always have their business together. I rent from them and have a storage unit with them. They are always kicking but even when it is crazy busy. I would never deal with the 1-800 people for U-Hall again. They messed so much stucco is it cost me about twice as much money. I will definitely not be using any of their services but at the branch.

Erik J 
Rating:
4.0

Only issue was a very long wait with 2 people in front of us. But were otherwise very helpful.

Derek S  |  First Impressions 
Rating:
4.0

Interior of vehicle could have been cleaner. There was food from a previous renter on the passenger side seat.

Gwen G 
Rating:
5.0

Excellent from beginning to end. On time, super clean U box, very secure and a speedy delivery. The cost was fair.

Carolyn S 
Rating:
5.0

The people both in Phoenix and Portland did a commendable job with this move and I want to convey my gratitude on their professionalism!

Rod C 
Rating:
1.0

ur stuff is not safe. got told many different things when all my stuff disappeared . from there being no cameras to having cameras but not aimed at aisles and from having a manager to not having one. people living out of units and when alarm sounds nothing happens .

Andrea R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME C  |  Overall Experience 
Rating:
5.0

I had no issues overall.

Sergio B  |  Overall Experience 
Rating:
1.0

Not paying it nomore no thank you

carlos t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris W 
Rating:
5.0

Customer did not leave a comment.

Brenda V  |  Overall Experience 
Rating:
1.0

The team members need to be all consistent on how they work with customers. Also ready available to close the contract right then and there so there is no discrepancies

noel l 
Rating:
5.0

Friendly and attentive staff

Jorge D 
Rating:
1.0

Be honest and upfront, don’t add hidden fees and charges.

Imani P 
Rating:
3.0

Called customer service because the location I was supposed to pick up from was closed and didn’t have my truck. I was able to have my reservation moved to this location. But this caused me to be delayed by an hour, costing me extra time with movers. This was all after my reservation was fully confirmed the night before. Very disappointed

Paxton A 
Rating:
5.0

Customer did not leave a comment.

NATALIE W 
Rating:
3.0

Customer did not leave a comment.

Noah R 
Rating:
5.0

Customer did not leave a comment.

Humberto C 
Rating:
1.0

Was charge extra 20 extra mile mind you the Prior customer had the same problem it was obvious this was a continuous issue but no matter it was justified that I was just lying. It’s a shame customer service has become so low and it’s all bout money. To add I have a storage unit here as well I’m paying good money for this service U-Haul get your act together it’s sad

Phillip A 
Rating:
5.0

Was assigned a storage unit that happened to have a lock on it. The staff was friendly, fast, and helpful in assigning me a new storage unit.

Nicholas H  |  First Impressions 
Rating:
1.0

I request a trailer here in Phoenix to bring an specific truck from California and after I drove for 7 hours I realized truck didn't fit and I had to returned the trailer back to Phoenix, leaving me with a big expense and I had to leave my truck in California still and I still got charged. No good.!!

Miguel R 
Rating:
4.0

The attendant was courteous and very professional. He answered all my questions.

William S 
Rating:
1.0

The manager Natalie was one of the worst people to deal with. I would not recommend her to anyone at all! She was very rude and when I asked her to please calm down for customers she got even more rude and threaten to reject my business with the company. I have been going to this same U-Haul to rent trucks for weeks now because I get product for my company down the street and this is how I chose to haul it. But with her as manager I would not recommend it what so ever ! I will be taking my business with another U-Haul from now on. P

TYLER R 
Rating:
5.0

Looks like a forklift went through the floor and pierced the underside of my very expensive sofa. Somewhere between when I locked the container for pickup and when I opened at my destination. We will see how my damage claims goes. So I'd just share that the containers are sturdy but not impenetrable. I'd also share that it would be easy to break into the storage unit. There are two unlocked latches and only one latch with a lock that is attached to particle board. With all that said. U HAUL was remarkably less expensive then their competitors 3X more expensive. ALL company employees and the contracted moving vendor were just wonderful. Hats off to everyone. One last thing, almost the entire thing was managed at the U-Haul app which is super user-friendly, and updated frequently so you can actually see the status of your box at the critical points.

Jeff D 
Rating:
5.0

Delivery driver went out of way to make sure the boxes showed up perfect time as I had to fly to Wyoming to unload. She waited til we unloaded.

Doug S 
Rating:
5.0

Customer did not leave a comment.

Alvin B 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R 
Rating:
4.0

Customer did not leave a comment.

Tim M  |  Overall Experience 
Rating:
5.0

Everything worked out great! Friendly staff that made this an easy move. Thank you again!

Stetson P 
Rating:
2.0

get where reserved my uhaul had go on other side town get one. No discount or anything offered for my inconvience

robert h 
Rating:
5.0

Customer did not leave a comment.

Miguel R 
Rating:
5.0

Excellent service and my experience with them is good

Shashikant T 
Rating:
5.0

Need more staff. Long wait.

Sonya I 
Rating:
4.0

Customer did not leave a comment.

JOHN T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RABECCA C 
Rating:
5.0

Customer did not leave a comment.

Randall C 
Rating:
1.0

I had over $13,000 of tools stolen from a locked uhaul storage unit located at 2235 W McDowell Road in Phoenix on 1/7/24 and again on 1/8/24. The video proof was destroyed by Uhaul. Uhaul did not even tell me that my storage unit was broken into. They were also allowed to somehow file Police report without me present or notified. I strongly believe this theft was an inside job, the destroying of evidence is proof of that. I will be leaving the same review on Google and contacting the local news. I am shocked that you would want my opinion, I will go out of my way to let people know the truth about U-haul. Check the records I moved here from Chicago and rented truck and trailer from Uhaul for the move, that will not ever happen again. Terrible experience!!!!!!!!!!!!!

Raymond B  |  Overall Experience 
Rating:
5.0

Thank you for your help

America R 
Rating:
5.0

Thank you I’m very satisfied with customer service experience and services.

JASMIN P  |  First Impressions 
Rating:
1.0

Customer service could be much better. Employee Apperance was awful. Discount wasnt applied.

TYSHAWN S 
Rating:
5.0

Customer did not leave a comment.

Kris G  |  Overall Experience 
Rating:
5.0

Great service

ROGER P 
Rating:
5.0

Customer did not leave a comment.

Helen T 
Rating:
4.0

Customer did not leave a comment.

Kevin K 
Rating:
5.0

The staff were very helpful, and caring! Thank you all!

CRYSTAL K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica J 
Rating:
5.0

Michael was efficient and professional.

cherry w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB B  |  First Impressions 
Rating:
3.0

Could use some outlets on those floors

VERNON A  |  Overall Experience 
Rating:
5.0

The current management are professional and helpful. when ever I have talked to any of the staff every one seems content with their position here making the whole place run seamless. Keep up the good work.

JOHN B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karla N  |  Overall Experience 
Rating:
5.0

Appreciate you

Israel R  |  Overall Experience 
Rating:
3.0

I moved out on the 3rd they keep putting me on auto pay somehow so I paid for a month I didn't use I had til 5th to pay so I lost almost 200.

Kimberly E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kendra P  |  Overall Experience 
Rating:
5.0

John a CSR was excellent from the time I walked up to the counter very welcoming and asked, how can I help you? I need a storage unit. 5 x 10 x 10 on the first floor. I had called earlier and spoke to Leah who was also outstanding I thanked Leah for her help and said I will try and come today. They assigned me a unit when I went to put my lock on the unit it was double locked so I called and Michael the ASM came over to assist, also a great experience. We ended up getting another unit 1242. The staff was amazing.

BRENDA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN K  |  Overall Experience 
Rating:
5.0

Very Please

Paul R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

F C  |  Overall Experience 
Rating:
5.0

Jaden and Michael were very helpful and professional. Great guys!!

Hector A  |  First Impressions 
Rating:
5.0

The facility was well maintained, and the staff was easy to work with. I actually had a larger unit than expected. The date I reserved my unit for, they had apparently overbooked because there were a few other people there on that day the facility did not have a unit available for. Initially, the young lady at the register was trying to find another location for me to go to but I told her that wouldn't work and they needed to accommodate me since I had only reserved my unit 4mos in advance. The manager stepped in and gave me a larger unit, that did cost more, but he gave me one month free which made the cost difference balance out. After the initial rental period, I continued to use the space additional 4mos, was able to set up automatic payments, and had no problems. I have already reserved another unit for the summer.

Earlene W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asia A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna H  |  First Impressions 
Rating:
1.0

Allowed someone to steal my property and access my storage then when told about it said not their issue now I’m missing valuables

Alicia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fransisco M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria h  |  Overall Experience 
Rating:
5.0

Very friendly staff, willing to help. Thank you.

JAIME C  |  First Impressions 
Rating:
4.0

Unit 2269 was messy when I first moved my items into it- previous renter had left stuff behind and the unit hadn’t been checked. Also, I had moved out on Nov 6th, and move out paperwork was missed- seems like there was a miscommunication or misunderstanding that day.

micah m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saif I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lloyd B  |  First Impressions 
Rating:
4.0

Need more carts, spent too much time waiting for moving carts.

Stephanie B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david h  |  Overall Experience 
Rating:
5.0

Amazing staff and location, and a wonderful experience working with them as always!

Elissa H  |  First Impressions 
Rating:
5.0

Great service ,although I had to wait 45min. to get a unit. The associate was courteous and helpful.

Russell S  |  Overall Experience 
Rating:
3.0

All Associates were friendly and helpful, the facility is well managed and clean. I fell comfortable leaving my belongings there.

Queloni M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BALVINA H  |  First Impressions 
Rating:
5.0

They always have excellent customer service and the facility it’s always clean.

Jose H  |  First Impressions 
Rating:
4.0

Not a reflection on this facility but increasing the rate of the 5x10 unit by $10 to $59.95 is a big jump! Like everything else these days prices are going up! That prompted me to move sooner!

Ingrid B  |  Overall Experience 
Rating:
5.0

Best storage facility in Phoenix!

ron b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaShon B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria b  |  First Impressions 
Rating:
5.0

Above & Beyond helpfulness 5 star, Site has keeps restrooms very clean too

Anthony V  |  First Impressions 
Rating:
3.0

Most of the time out of carts. People park in front of the garages, blocking access. Took almost a year for someone to tell me the correct security access (I asked 3 times prior). Homeless walk through site near open cars occasionally.

Jonathan S  |  Overall Experience 
Rating:
5.0

I was quite impressed with the manager Gino Zabala; As a person who works all over the country, I've been to many Uhaul facilities; he goes out of his way to be friendly, helpful and accessible. I hope he's recognized for his contributions.

Edgar D  |  Overall Experience 
Rating:
5.0

This property is the BEST most SECURE place I have ever used...the STAFF was FRIENDLY & HELPFUL...I would recommend it to everyone

LISA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaShon B  |  First Impressions 
Rating:
5.0

I think all the people working here are doing a wonderful job and are keeping this storage facility beautifully maintained. Their customer service is great they’re all polite and welcoming! I recommend a raise for everyone!

ALEXANDRA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ODESSA J  |  Overall Experience 
Rating:
5.0

I had become behind in my rent and they always helped me thank you so much U-Haul! Great customer service every time!

Sarah L  |  Overall Experience 
Rating:
5.0

I have always have had a great experience with U-Haul. The staff were very friendly. The process was very fast , stress free . The store was also clean and organized. This is one of the many reasons why I continue to use U-Haul services so thank you as always for the great customer service !

Jennifer L  |  First Impressions 
Rating:
4.0

I could not get in after 7pm when the website stated accessible till 10pm . All around Friendly Employees no matter the time or shifts . Overall I will always use UHAUL.

Bonnie L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willie S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fred G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles S  |  Overall Experience 
Rating:
5.0

The reps were very helpful and knowledgeable Thank you

socorro g  |  First Impressions 
Rating:
5.0

U-Haul at I-17 and McDowell was a good experience from beginning to end. If I ever need storage again, I will definitely use this location and highly recommend to others.

wendy b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shavon N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayla C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kim P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryl d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen A  |  Overall Experience 
Rating:
5.0

Best place ever ❤️ gabby deserves a raise 😁

Gabriela G  |  Overall Experience 
Rating:
5.0

Wonderful service!

Maria M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina D  |  Overall Experience 
Rating:
1.0

When renting the unit the initial unit assigned had a lock on the unit. This was soon resolved but inconvenient when moving in 100+ degree weather. At one point a staff member called about a possible break in to the unit as “there was no lock on the unit” after a few days I called back to get further information only to find out that it had been a mix up with no notification from anyone until I reached out. During initial move in, the corridor/floor the unit was located in was well above the indicated temperature zone. However, the problem was resolved by the time I moved out of the unit (3 months later)

Nicholas G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oluwatosin B  |  Overall Experience 
Rating:
5.0

i would use again if needed

Thea M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isabella J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERSTI D  |  Overall Experience 
Rating:
5.0

U guys went above and beyond for me and I do appreciate u!

Angela A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hollie G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime V  |  Overall Experience 
Rating:
5.0

Amazing Staff! Great customer service. Very clean facility.

Sean L  |  Overall Experience 
Rating: