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Suzan B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at I-17 and McDowell
Testimonials From Recent Customers
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Staff was polite, professional, and worked quickly to ensure a smooth rental process.
MICAH BNothing service is good
HENROY UThis location is fine, just not convenient for me, and not where I reserved the trailer. Not the first time the equipment I reserved was not available at the location I chose. Would be nice if a little more heads-up was given instead of waiting until the day before equipment pickup to let me know I have to drive 30 miles into downtown Phoenix to get the trailer size I actually reserved. I'm not sure what the point of reserving equipment in advance, at a preferred location, when U-Haul tries to give you whatever they might have on the lot at the time.
RONALD Dno improvements to offer
MICHAEL MSo easy and convenient
Helen RAll good
THERON SThe staff at this center consistently keep the area clean. I was able to get a storage unit, understand how the check in process works, and carry on with my day in a very expedient way. The GM and staff are doing an incredible job.
Martin G | Overall ExperienceIt's always a pleasure coming to visit this location. Friendly & efficient. Pronominal service from the entire crew!
STEVEN OAfter using u-haul through small Businesses I would never get ripped off like that again! Using Main I-haul I have never had an issue!
Julie O | Online Move InWhen I arrived, they asked if the manager had called me. I was confused and said no, no one had tried to reach me. They then informed me that they didn't have any units in the size I had reserved online. I ended up having to get a larger unit because the manager had never reached out. The staff was great, the manager not so much. She stood in the back and was judging. when the poor guy asked if she had called me and i said no, she tried to say that the phone number didn't work and that she was just so busy that she couldn't have reached out but that someone should've.
Hannah B | First ImpressionsWe needed a tow dolly last minute moving our daughter off GCU's campus, it was Saturday just as this McDowell U-Haul location was closing and Chandler handled it all like a champ! I watched as this young man hustled to make things happen for several customers before me and then graciously take extra time (at the end of his shift) to make sure our tow dolly was safely secured to our truck for our long drive. He was patient AND thorough and his kindness AND skill-set did not go unnoticed. THANK YOU CHANDLER! I hope someone somewhere recognizes you today for being you and the amazing job you do for others, and may your tomorrow be truly blessed! Side note: Our tow dolly was practically brand new, it was a relief with such a long journey ahead us, to be traveling with well cared for equipment, so kudos to the manager/ team maintaining things as well!
MELANI HOwner and staff were super friendly and very professional.
Michelle HJane was wonderful getting us checked in for a truck and storage unit. The whole process was seamless!
Heather S | First ImpressionsGood customer service 👍🏿
MANUEL DThis was a great experience for us and we will definitely use the U-Box program again! Great communication and information resources available on the website. Thanks U-Haul!
Aaron SOnce Phoenix got ahold of the order, everything was impeccable and I could not have asked for more! Casa Grande, where I originally made the reservation in November 2024, could not find it in March 2025. She finally did, but couldn't say when the box would be delivered, told me to call Gentle Ride, the transport company, to find out. Of course, there is no Gentle Ride transport company. Then I called the Phoenix office. Turns out U-Haul is the transport company! You just call it a "gentle ride." So, I would suggest more training in Casa Grande. Very impressed with the ladies delivering and picking up box!
SUSAN VNothing at all, you guys are amazing
MANUEL CFor me everything is OK
MARIA CIt worked out perfectly!
Janine FThe staff is friendly and knowledgeable.
ERIN MVery easy and smooth process. Clean and up to date equipment. Staff was very professional amd friendly.
ALY INothing at all. Please continue what you’re doing, this move was practically stress free because of your affordable U-Box. Thank you!
DIANTE VThe location above is not who i dealt with but everyone that i spoke to were very helpful
Michele GA great experience, especially for the price compared to competitors!
Lynda ANatalie is great! 10/10 service. Will rent from again!
NICHOLAS EThe service was great. The equipment was excellent. Travis provided exceptional customer service, you are fortunate to have someone of the caliber in your organization.
GARY BThe trailer I got was fairly damaged and one whole side of the ramp securing pin slots was completely missing. However, the girl at the front desk was a rockstar (Natalie i think was her name). Very helpful, and working like crazy between two computers in the face of a packed lobby and kept her calm the whole time and treated every guest cheerfully while getting everyone served in a timely manner.
Titus KVery helpful staff at both locations. A pleasure doing business with you.
WILBUR DI shipped from AZ to NC the whole process was quick easy and convenient I would use uaul again and will definitely recommend it
Laurie SThis location was fairly busy and there didn't seem to be enough customer service reps to service the load in a reasonable amount of time. The first car hauler they gave us had a tie down strap that was too short to secure our vehicle to the trailer. The attend that was very helpful had to get another trailer and do all of the paperwork over again.
John NNothing. Was great!
ELLEN SFriendly and on time delivery and pickup of ubox. Didn't go into McDowell location so no response on those questions.
STEVEN HVery helpful staff and clean facilities
Melinda N | Overall ExperienceThe individuals that work at this location are exceptional. They smile and ask if you need help with anything. It is a very busy but they are still able to help.
Kristin L | Overall ExperienceEveryone I worked with at Uhaul went above and beyond to make sure our cross country trip was successful. The only glitch is with the shipping price for multiple U-box containers: 1 container: $1708 2 containers: $2976 = $1488 per container 3 containers: $6414 = $2138 per container 4 containers: $7208 = $1802 per container 5 containers: $8090 = $1688 per container Because we had to move things out of our house to stage it to sell it, we initially filled 2 containers. At that point I realized it made more sense to order 2 additional, and then 1 additional. This cost me a total of $7660 shipping for 5 containers. If I had ordered 3, 1 and 1, I would have paid $9830 for the same amount of containers to be shipped. U-haul shouldn't make the customer have to figure this out. We should know that we are getting the lowest price possible, and that as with pretty much anything else, get a volume discount.
Judith KCustomer service was great. The interior of the trailer seemed like there was oil in it. We had a tarp with us to put down just incase.
KELLEY AThe woman who helped me was soooo nice! Ms.T. She was there for pickup and drop off making the whole rental so easy!
SAVANNAH GShady people.
SCOTT RThe manager Natalie was rude and hateful and put me restricted access because of what some one else did and yet she was letting other people be behind in there bills and people were staying there in there units and she said nothing to them she continues to let it happen but I'm there one night over night looking for my keys I lost in side my unit and I'm put on restricted access I had even requested to be allowed to be there overnight to find them she's very unprofessional and not a nice person she talks down to people and I feel she shouldn't be working with the public
Patricia H | Overall ExperienceThe only problem I have is the sliding doors close at a certain time but I understand why. I absolutely absolutely absolutely will refer people to this location. The employees are amazing. Customer service is amazing. I appreciate their business. And service.
KAREN CGreat manager. Professional, understanding and honest.
BALVINA H | Overall ExperienceThank you for all your help and support threw this transition in my life from married, happy , stable , carefree life back into the hassle and bustle of being single, raising a young lady , taking care of my terminally ill mother and all her procedures and appointments , obtaining secure stable housing as well as a new career and stable income to dealing with domestic violence and assault during past 9 -12 months; its been a journey but I recently moved my mother and myself into a 2 bed 2 bath condo (daughter turned 21 and moved in with her fiancé ( yes my babies not no baby no more). But while doing all that I knew everything my daughter ,mother and I had left in this world was safe ,secure and didn't have to worry about anyone messing with it or finding it even. Thank you Uhaul McDowell and I-17 ( Natalie, I think her name started with a "J" a manager who helped me yesterday - was an angel , and Curtis always had something nice to say along with his Greetings and all the employees at that location.)
Michael S | Overall ExperienceAgent was very helpful and friendly.
MARK SGreat customer service, fast, respectful and friendly! 5/5 stars
PATRICIA GEverything went smoothly. No issues...
John GKeep doing what you doing
CHARLES WThe manager here was friendly, chatty & knowledgeable! Her team was very responsive and helpful. She runs a tight ship with respect from the crew. Keep up the great customer service.
WAYNE MNatalie went above and beyond to help me I was stressed out with my move. I had just gone through so much prior to arriving at usual Thanks Manager Natalie you are a awesome lady ❤️
Stephanie R | Overall ExperienceThe workers were very nice and explained everything perfectly for us! We also got a packet which was really cool and full of useful information
SHELBIE MI used my Discover card to make final pmt but the store charged my mom's debit card instead. I will never use Uhaul again.
Terry Qcustomer service was great, we originally rented for 2 days but we needed to extend for another day. we did with no issues.
MARTIN CEverything was all good!!
CHRISTOPHER MBest run UHaul site I have ever been too - very professional.
PAUL PGreat help! Everything went perfectly. Would definitely recommend.
ARYANA BI was never told my unit would not be well temperature controlled-maintained or about the amount of dust and dirt from adjoining building. I was told I would be comped my last month rent, which I was, and receive a $100.00 voucher for U-Haul service which I did not receive yet. I only got this unit because U-Haul had cancelled my reservation for another location at the last minute. I made my reservation a month in advance.
STEVEN W | Overall ExperienceWarning of the rough ride
CAROLYN VThe entire staff was professional and had excellent customer service will be coming back to put a tow hitch on my RAV4
CHRISTOPHER MHave a seating area. I had to stand while i waited for my ride to pick me up.
JOHN RGood service and well maintained equipment.
DAVID RThe short little white lady at the counter was very rude. She bad mouth to me about my uncle that I was with that day and was passing judgment when she shouldn't be doing so she's not professional and any means she should be fired for discrimination amongst customers. If it was up to me she would be out of a job.She's in no right to be discriminating.People that she doesn't even know if she's a manager or supervisor like I said she should be fired.I will never come to this place again
MARCUS HCan’t think of anything.
debra hUHaul is awesome
daniel m | Overall ExperienceExcellent management and care throughout.
LYMAN H | Overall ExperienceTravis is such a great dude! The whole staff is amazing and I recommend it for anyone!!
BRANDON W | First ImpressionsThe staff at this location are mostly rude and unhelpful. The guy that cleans and takes care of the units is cool and super helpful. There is also one lady with blonde hair that was running her butt off and was really nice. One of the older ladies behind the counter that had an owner and general manager shirt on was sitting down right rude barking out orders to her team and the girl running around was overwhelmed. Being a director myself I would never treat people the way she did. You don't act that way and U-Haul needs to do better. The owner and general manager has tattoos and older white lady.
Miguel S | Overall ExperienceNatalie was wonderful to work with. She is a great asset to your facility.
lettie h | Overall ExperienceSometimes some of the staff were friendly but some of the staff were also very rude and very arrogant and seem like they didn't want to help you at all, but when I first put my things in storage 3 years ago the manager and his particular crew were very friendly very kind and very considerate but things changed after the manager left and his crew was replaced one by one. Then I started having problems with them threatening to lock my storage up even though my payment wasn't due till the 14th of the month I continue to have this problem for a long time without it getting resolved but if you check my records I always paid way before my time was up to pay, I'm glad that I was finally able to take my things out of storage.
Darlene D | Overall ExperienceYou need polite workers,the two women at the register we're very, very rude. P. S. One looks like a butch, excuse my french!!!!
yevtte S | Overall ExperienceThis facility and the staff were outstanding. I would absolutely return for my storage and U-Haul needs.
Donald C | Overall ExperienceI've met the manager a very nice. Man, I'm happy to do business with him.
Jay S | First ImpressionsStaff was really professional and efficient I couldn’t of asked for a better experience thank you I will recommend family and friends to this location.
Paul R | First ImpressionsThe only comment that I have this facility is maintained exceptionally well. The staff is extremely helpful, friendly and always available. The owner is very conscientious and wants to make sure that you're happy. The only reason that I had moved my belongings out. I need them to be closer to where I was living, it is not a U-Haul facility. It is less expensive but they don't maintain the temperature the way you haul us the way this facility did also there is no loading and unloading at the new facility that I am renting at now. Only difference is the unit is larger. It is roughly about $50 less , it's closer to where I live so it's more convenient. I would say given the choice I would stay with U-Haul if I could've found a U-Haul close to my home that was a little less expensive, but that being said the quality of the service and the people definitely make up for the higher prices and the facility at U-Haul was always maintained exceptionally well , thank you
Greg T | Overall ExperienceI just didn't like how the price kept going up. Other than that it was grate.
Harriet D | Overall ExperienceHe was very nice and helpful
Adilene S | Overall ExperienceThe storage unit was very large and had depth to it to store all of my belongings comfortable Your staff was always polite and helpful I would recommend your u- Haul to my friends and family if needed Thank you all for being there for me I give you A+ Thank you so very much Sincerely Linda Cooper
Linda C | Overall ExperienceFive stars on all measures. Great experience from beginning to end.
Jerry H | Overall ExperienceMy 2 years and 2 months of storage was good. Sometimes the hours were difficult to get access when needed. But it was ok.
Louis M | Overall ExperienceI had my stuff in storage for 10months and was happy that everything was just how I left it! This was my second time going back to the location and staff is always so friendly and helpful.
Breanna H | Overall ExperienceI am very impressed with the cleanliness of the property, responsiveness of staff, and very friendly too.
Jerry H | First ImpressionsWe had to move our whole home in an emergency into storage until we could relocate. Just having U-Haul staff and management being so helpful and understanding made this unexpected life change so much easier to endure. We are forever grateful and highly recommend U-Haul!
MONIKA F | Overall ExperienceNatalie Ward was great and deserves a pay raise.
SId L | Overall ExperienceEverything was great
DAYLE S | Overall ExperienceNot only was the facility very well-maintained, but every member of the team with whom I interacted was very friendly and accommodating. Should I need long-term storage again in the future, this will be my first call!
james p | Overall ExperienceThe only problem was the prices are going high
corina v | Overall ExperienceThe AC went out and I was never notified. Had to remove my stuff unexpectedly.
HAILEY M | Overall ExperiencePositively the best storage experience possible. I will definitely come back if needed, and will absolutely recommend if asked!
Steven B | Overall ExperienceThe management sucks they had 4 new ones the whole time I rented my storage the one that have now good luck
TRACEY M | Overall ExperienceGetting the first month free after a one-way move from Houston TX to Phoenix AZ is a great marketing idea for U-Haul and worked out extremely well for us. We filled a 10x10 the day we arrived and over three weeks at our convenience we reduced our storage content to a chair, ladder and television. Today we happily transitioned to a paid 5x5 unit without hesitation due to the clean and secure facilities and supportive nature of the service team here. I highly recommend U-Haul's move/storage model as a significant way to reduce the stress of a move.
Steven B | First ImpressionsManager is fantastic
micah m | Overall ExperienceMoving states was very easy using everyone from Vegas to Arizona. Gracias.
Jacquelynn P | First ImpressionsExtraordinario servicio al cliente
Jennifer L | First ImpressionsUhaul really help me they help in a way I couldn't explain I currently lose my brother & sister both to cancer and Uhaul were very understanding and help me in a huge way that I am very very thankful. Thank you all at uhaul great team and great people at Uhaul thanks again
Gloria S | Overall ExperienceI can't give you a rating literally my entire family has always use you all from my grandfather, my father for everything we needed and when I tell you that when I saw that I had no active account and could not access the unit that had irreplaceable things not financial not dollar amounts, but irreplaceable things in my entire life Heirloom things to the next generation I thought everything was lost. Literally, I lost it emotionally. It was terrifying horrendous I was sick to my stomach and I couldn't sleep so I can't give you a yes or no star because there's no way it was resolved, but what y'all put myself and my brother and sisters family just like what do you mean you can't access you you don't even know if that's fair. It was horrible now it was horrible.
Greg T | First ImpressionsOnly issue was a very long wait with 2 people in front of us. But were otherwise very helpful.
Derek S | First Impressionsur stuff is not safe. got told many different things when all my stuff disappeared . from there being no cameras to having cameras but not aimed at aisles and from having a manager to not having one. people living out of units and when alarm sounds nothing happens .
Andrea R | Overall ExperienceI had no issues overall.
Sergio B | Overall ExperienceNot paying it nomore no thank you
carlos t | Overall ExperienceWas assigned a storage unit that happened to have a lock on it. The staff was friendly, fast, and helpful in assigning me a new storage unit.
Nicholas H | First ImpressionsI had over $13,000 of tools stolen from a locked uhaul storage unit located at 2235 W McDowell Road in Phoenix on 1/7/24 and again on 1/8/24. The video proof was destroyed by Uhaul. Uhaul did not even tell me that my storage unit was broken into. They were also allowed to somehow file Police report without me present or notified. I strongly believe this theft was an inside job, the destroying of evidence is proof of that. I will be leaving the same review on Google and contacting the local news. I am shocked that you would want my opinion, I will go out of my way to let people know the truth about U-haul. Check the records I moved here from Chicago and rented truck and trailer from Uhaul for the move, that will not ever happen again. Terrible experience!!!!!!!!!!!!!
Raymond B | Overall ExperienceThank you I’m very satisfied with customer service experience and services.
JASMIN P | First ImpressionsThe staff were very helpful, and caring! Thank you all!
CRYSTAL K | First ImpressionsMichael was efficient and professional.
Cheri w | First ImpressionsCould use some outlets on those floors
VERNON A | Overall ExperienceThe current management are professional and helpful. when ever I have talked to any of the staff every one seems content with their position here making the whole place run seamless. Keep up the good work.
JOHN B | First ImpressionsAppreciate you
Israel R | Overall ExperienceI moved out on the 3rd they keep putting me on auto pay somehow so I paid for a month I didn't use I had til 5th to pay so I lost almost 200.
Kimberly E | Overall ExperienceJohn a CSR was excellent from the time I walked up to the counter very welcoming and asked, how can I help you? I need a storage unit. 5 x 10 x 10 on the first floor. I had called earlier and spoke to Leah who was also outstanding I thanked Leah for her help and said I will try and come today. They assigned me a unit when I went to put my lock on the unit it was double locked so I called and Michael the ASM came over to assist, also a great experience. We ended up getting another unit 1242. The staff was amazing.
BRENDA M | First ImpressionsVery Please
Paul R | Overall ExperienceJaden and Michael were very helpful and professional. Great guys!!
Hector A | First ImpressionsThe facility was well maintained, and the staff was easy to work with. I actually had a larger unit than expected. The date I reserved my unit for, they had apparently overbooked because there were a few other people there on that day the facility did not have a unit available for. Initially, the young lady at the register was trying to find another location for me to go to but I told her that wouldn't work and they needed to accommodate me since I had only reserved my unit 4mos in advance. The manager stepped in and gave me a larger unit, that did cost more, but he gave me one month free which made the cost difference balance out. After the initial rental period, I continued to use the space additional 4mos, was able to set up automatic payments, and had no problems. I have already reserved another unit for the summer.
Earlene W | Overall ExperienceAllowed someone to steal my property and access my storage then when told about it said not their issue now I’m missing valuables
ALICIA M | Overall ExperienceVery friendly staff, willing to help. Thank you.
JAIME C | First ImpressionsUnit 2269 was messy when I first moved my items into it- previous renter had left stuff behind and the unit hadn't been checked. Also, I had moved out on Nov 6th, and move out paperwork was missed- seems like there was a miscommunication or misunderstanding that day.
micah m | Overall ExperienceNeed more carts, spent too much time waiting for moving carts.
Stephanie B | Overall ExperienceAmazing staff and location, and a wonderful experience working with them as always!
Elissa H | First ImpressionsGreat service ,although I had to wait 45min. to get a unit. The associate was courteous and helpful.
Russell S | Overall ExperienceAll Associates were friendly and helpful, the facility is well managed and clean. I fell comfortable leaving my belongings there.
Queloni M | First ImpressionsThey always have excellent customer service and the facility it’s always clean.
Jose H | First ImpressionsNot a reflection on this facility but increasing the rate of the 5x10 unit by $10 to $59.95 is a big jump! Like everything else these days prices are going up! That prompted me to move sooner!
Ingrid B | Overall ExperienceBest storage facility in Phoenix!
ron b | Overall ExperienceAbove & Beyond helpfulness 5 star, Site has keeps restrooms very clean too
Anthony V | First ImpressionsMost of the time out of carts. People park in front of the garages, blocking access. Took almost a year for someone to tell me the correct security access (I asked 3 times prior). Homeless walk through site near open cars occasionally.
Jonathan S | Overall ExperienceI was quite impressed with the manager Gino Zabala; As a person who works all over the country, I've been to many Uhaul facilities; he goes out of his way to be friendly, helpful and accessible. I hope he's recognized for his contributions.
Edgar D | Overall ExperienceThis property is the BEST most SECURE place I have ever used...the STAFF was FRIENDLY & HELPFUL...I would recommend it to everyone
LISA R | Overall ExperienceI think all the people working here are doing a wonderful job and are keeping this storage facility beautifully maintained. Their customer service is great they're all polite and welcoming! I recommend a raise for everyone!
ALEXANDRA M | First ImpressionsI had become behind in my rent and they always helped me thank you so much U-Haul! Great customer service every time!
Sarah L | Overall ExperienceI have always have had a great experience with U-Haul. The staff were very friendly. The process was very fast , stress free . The store was also clean and organized. This is one of the many reasons why I continue to use U-Haul services so thank you as always for the great customer service !
Jennifer L | First ImpressionsI could not get in after 7pm when the website stated accessible till 10pm . All around Friendly Employees no matter the time or shifts . Overall I will always use UHAUL.
Bonnie L | Overall ExperienceThe reps were very helpful and knowledgeable Thank you
socorro g | First ImpressionsU-Haul at I-17 and McDowell was a good experience from beginning to end. If I ever need storage again, I will definitely use this location and highly recommend to others.
wendy b | Overall ExperienceBest place ever ❤️ gabby deserves a raise 😁
Gabriela G | Overall ExperienceWonderful service!
Maria M | Overall ExperienceWhen renting the unit the initial unit assigned had a lock on the unit. This was soon resolved but inconvenient when moving in 100+ degree weather. At one point a staff member called about a possible break in to the unit as "there was no lock on the unit" after a few days I called back to get further information only to find out that it had been a mix up with no notification from anyone until I reached out. During initial move in, the corridor/floor the unit was located in was well above the indicated temperature zone. However, the problem was resolved by the time I moved out of the unit (3 months later)
Nicholas G | Overall Experiencei would use again if needed
Thea M | Overall ExperienceU guys went above and beyond for me and I do appreciate u!
Angela A | Overall ExperienceAmazing Staff! Great customer service. Very clean facility.
Sean L | Overall ExperienceHot on the floor i was on
TIYON M | Overall ExperienceThe representative on the phone was extremely helpful, and was able to get my account up to date. I would highly recommend him and your location to anyone needing a safe, clean, and professionally staffed location!
Mark R | Overall ExperienceManager, Angel and staff always friendly and ready to assist.
Cynthia W | Overall ExperienceThe U-Haul truck smelled like cat pee What’s worst I’m allergic to cats It was hard to breathe well driving
Phillip a | First ImpressionsStaff were wonderful. Very easy to return cargo carrier and place properly into storage. Clean and nice. Highly recommend
wendy b | First ImpressionsEveryone was very helpful, patient and friendly. Would definitely recommend your facility to anyone who needs storage.
Karen A | First ImpressionsGracias
Byron C | First ImpressionsThe woman at the counter was very friendly and extremely helpful. I had a great experience
Alma R | First ImpressionsYour staff was friendly and knowledgeable. They made a stressful day more bearable.
Edward J | First ImpressionsThe staff is wonderful!
PRISCILLA D | First ImpressionsI want 24-hour access and real guards..
Creg G | Overall ExperienceGino the manager told me they were there to help and he was right. Angel really helped me out and answered all my questions. He helped me several days and went the extra mile to get me into the right storage unit. Also, Dakota helped me out as well. I don't remember all the names but everyone there cared and was attentive to all my questions. I would highly recommend this place. Also they have carts available right at the door of the storage unit building and you can back your vehicle right up to a big automatic sliding door and unload near that onto the cart.
Thomas W | First ImpressionsI had never experienced rental and storage in the same location. This made it very convenient to move my storage items without wasting a lot of time and being in the hot sun. A great experience.
Margeret S | Overall ExperienceFriendly Professional Staff Clean Facility was confused about procedures but that was in self-operator error
Joseph W | First ImpressionsI really appreciated the extra security with the alarms going off if I did not put in my code. This deters thieves. Gracias.
Maria M | Overall ExperienceThank you guys that worked with me thank u for all.
Cynthia O | Overall ExperienceIt was so convenient and easy. The staff members are great, always helpful.
Ame B | Overall ExperienceDakota has excellent customer service. I really appreciate his assistance, he made it a easy process.
KALIFE G | First ImpressionsStaff were very accommodating and friendly to me and allowed me to bring my semi truck to the facility to put some things from it into my storage unit. 10/10 would recommend
Brendon J | First ImpressionsGreat customer service great trucks and great prices
Chabyree B | First ImpressionsVery helpful and considerate
Toya S | Overall ExperienceAmazing staff I am so happy to have been a tenant here. The managers were all amazing. I think his name was Devon. He was awesome also so was this one African-American lady she was super helpful. Every time I had any kind of issue you guys went above and beyond for me. I really really appreciate everybody in there. I wish I could've stayed but unfortunately a storage unit shouldn't last a whole year lol. Thank you so much for having me and thank you so much for helping me out through this hard time.
Matthew C | Overall ExperienceExcellent customer service 💯
Kassandra M | First ImpressionsDakota what could I say, dedicated and very helpful.
Ramon L | Overall ExperienceThe manager was not helpful when I tried to redeem my order with a free month of storage and denied me the free month tho it was clearly in my reservation.
Landon P | First ImpressionsGracias
Jose R | Overall Experience😃😀😃😊😀😊😀🫠😀🫠😞😃😀😊😊🫠🫠😀😃😊😀😀😊😀😊
Johnny V | First ImpressionsThe general manager, Michelle Lopez, was efficient, kind, and excellent to work with!
Mary E | Overall ExperienceThe staff at this location are there to help and will make every attempt to correct things. Thanks to everyone at this location!
Ingrid B | First ImpressionsI found the Manager to have somewhat of a Napoleon complex with a chip on her shoulder and in general was unhelpful, unpleasnt, and didn't seem to be interested taking care of the customer. Perhaps a better fit for her would be quality assurance. The facility is impressive and well maintained. It lacked policys needed beyond the daily light sweep to address build up that requires more in-depth cleaning aimed to resolve dirt build up, oil, and sticky occurrences. Mostly on the high use surfaces on carts and elevators.
Marcus C | Overall ExperienceAlways had issues with the lights on motion detector. Light sensors are in the corridor, you go into your storage unit to work and light's go out.
PATRICK L | Overall ExperienceAll the staff workers have been very helpful and kind very clean and neet
Brent F | First ImpressionsSmooth ride all the way from Flint Mi. To Phoenix Arizona. I drove with my 3 year old son &The ride was fun for him. Great service. Reasonable pricing on storage was well.
Casheena B | First ImpressionsDespite a system error, everything else was smooth sailing. Gm Michelle was very helpful with taking care of error. Very nice staff. No issues with bugs or rodents that didn't belong to me,lol. However will recommend this location.
Kenda P | Overall ExperienceDakota at the counter was very nice and informative. Explained everything with great detail. Facility was clean. Covered loading was nice.
JUSTIN M | First ImpressionsI love your RATES . PLEASE DONT RAISE.
LEONA P | First Impressions24 hrTo be able to remove stuff and put stuff in storage
Sherri H | Overall ExperienceThis place was less than adequate. The staff are untrained. The grounds are dirty. The lighting is shoddy. The floors are unkempt and dirty. No matter how short of a time you use their facilities, they will charge you for a full month. Worst of all is that it took them two months, multiple emails and half a dozen phone calls to acknowledge that I moved out. They even placed a lein against the unit I had used more than a month after I had moved out! If I could give this business a negative rating, I would have rated it -10. I have used UHAUL multiple times and had positive experiences with them. However this location has destroyed the company in my opinion. I cannot believe that the company hasn't cleared out the rubbish staff from this location. I hope no one else uses this location, because it is the worst in the entire company.
LINCOLN N | Overall ExperienceExcellent service and even when there was a discrepancy they staff was always helpful and attentive.
FABIOLA S | Overall ExperienceI always got back money if i vacated early before next month storage due.I got nothing back.Also unit was tall not wide .Just not what you expect from a storage unit.
Linda W | Overall ExperienceProfessional and informative.
Sherri R | First ImpressionsAlejandra is the best
Ramon E | Overall ExperienceEvery encounter with staff was disappointing; not friendly or well versed. Bathroom missing soap quite frequently. Storage unit extremely dusty, leaving thick layer of dust and dirt on everything we kept there.
Mackenzie C | Overall ExperienceMy one way truck reservation was not secured. I was at the pick spot and the reservation had been altered without my notification. I had movers and no truck to move. I was not told of the possibility that I could have a problem getting equipment. I was told I could go to Tucson to get a truck. That was too far. I am Highly disappointed with Uhaul. The only person that tried her best to aid at every bad turn was Eileen.
Cynthia W | First ImpressionsVery Clean. And also got a storage unit.
TINA H | First ImpressionsWe were told at the desk that we had access to the unit until 10pm. We arrived at 630 and were told by the new office manager that she was locking access at 7pm. We had to unload a 15 foot truck and then we barely had 10 mins to use the elevator because we were on the third floor. She allowed us to stay and finish. But the bay doors were locked. When we were leaving at 845 we saw people pull in and they were granted access no problem. Not a great move in experience.
Felipe M | First ImpressionsPlease inform customers of "provide proof of clearing storage unit" policy. i wasn't and found it inconvenient i had to go back up 3 floor levels to take one picture. Had i known prior then i wouldn't have been so irritated
CYNTHIA E | Overall ExperienceReason is because you could not prorate my unit after closing. Not convenient
melanie c | Overall ExperienceYou guys are the best in the area
Eumbo k | Overall ExperienceThis location ROCKS above and beyond the make there fac ility a great place for their guest
ANDREA C | Overall ExperienceI really enjoy this location at first, when the suggestion was mentioned I didn't want to use that location because of the distance but after all and once I did go over to the location I have been nothing but totally satisfied with the staff from day one and I'm sure it won't change as long as I'm renting at that location good job to all the staff great people thank you
andrea c | First ImpressionsUnit was broken in to with all my tools being stolen
Richard H | Overall ExperienceThe management of this U haul is poor to say the least and your employees are theives
todd l | Overall ExperienceLines were very long. Apparently they have staffing issues. Emails are unanswered.
Stephen R | Overall ExperienceTerrific staff and an excellent facility. Also, easy online payments. Gracias.
Alan B | Overall ExperienceThe staff are friendly and approachable. Leah was wonderful as well
Leslie A | First ImpressionsThis sight changed the hours to get in your storage without notice, from until midnight and after 5a.m. to only during business hours, which means I had to pay for another month's worth of storage and pay for 2 weeks of a rental apartment, which I couldn't move into, due to the hours change. I work 5-6 days a week... could not prorate my months of rent for my unit. Also the new manager and another female employee was rude and the other employee told the manager to " just shut the door, you don't have to explain (not nice word) to her".
shawna B | Overall ExperienceThey were open on Labor Day and have allowed us to change units whenever we need to.
Nathan R | First ImpressionsLong waits, not enough help to take care of customers. They initially assigned me a storage unit that was occupied. I had to go back and jump in front of 5 waiting customers to get the problem corrected.
Chad S | First ImpressionsWell staffed everyone was working and very helpful and extremely nice very short wait time considering how busy it was the best U-Haul experience yet.
Joe M | Overall ExperienceOnly complaint is no prorated credit for unused days.
Sandra A | Overall ExperienceI've used trucks before. My first time doing storage. It's a good solution. Thanks.,
Jon M | First ImpressionsExcellent and professional service! We rented a unit over the summer for my GCU students belongings. The entire experience and customer service was excellent from move in to move out plus moving truck rental. Will definitely be coming back for the next few YEARS.
Maria M | Overall ExperienceMy experience was good, but I originally secured a less expensive unit and it was not available on the day of my move in. I was sent to a different storage facility and charged more money.
Tim R | Overall ExperienceSmelled like death. Considered calling police to check for dead body Rude customer service Manager ignored emails Did not apply advertised promotion even though it was clearly notated on account then charged me late fees List goes on
Briana G | Overall ExperienceThe manager of the Uhaul location we used was incredibly helpful and kind!!!
ISABELLA L | Overall ExperienceGreat! Except the line was always super look in the office
Andrew L | Overall ExperienceThank you , process was simple and staff was great.
Maria G | First ImpressionsGerald was great and understanding when we opened the unit. This was our first time renting and he explained everything well. Michelle checked us out within five minutes. Flawless experience! Brand new units!
RYAN A | Overall ExperienceStaff was incredibly helpful and professional. Really enjoyed my experience!
Francisco G | First ImpressionsI think a discount or coupon to rent a truck should be offer after a few months of paying storage.
Melissa T | Overall Experience-If the office was closed, I couldn't use the automatic doors in the storage facility which was inconvenient. -The staff was helpful and friendly moving in, but not moving out. I could never get a hold of anyone on the phone and had to go there in person after submitting an online move out request just to be told it had already been approved, and I had to ask for an email confirmation. The GM also never answers their phone or email.
Victoria L | Overall ExperienceFriendly folks!!! Very helpful and kind far above and beyond the norm.
Charles C | Overall ExperienceQuick, easy & affordable
CYNTHIA E | First ImpressionsGenial
Shannon M | Overall ExperienceThis is the most sickening storage unit And terrible experience. The place smelt like mildew and poop and the "climate controlled" space was at 80°. I am fearful of my belongings smelling and my furniture getting wrecked by the smell. There were homeless people living in the storage units, I am requesting that my uhual experience including my uhual that I used to carry my items be refunded. I will take legal action on behalf of this if I am not credited my refund and promised that the units be cleaned and prevented from homeless people living in the units, as it is illegal to do so.
josh B | First ImpressionsGreat help from Dakota. He was professional, courteous and answered all our questions. He represents your company well!
Alan B | First ImpressionsNathan was phenomenal! He helped with both my truck and storage. Everyone that works there was over the top friendly and accommodating. I've already told at least a dozen people about my great experience there and the facility. The storage manager? Was super friendly too .. I didn't catch his name but will the next time I'm there to drop stuff off
Elise P | First ImpressionsLove the company
willis b | First ImpressionsFriendly agents, and nice storage loading options.
TY H | First ImpressionsVery Friendly
CALLIE W | First ImpressionsTienen súper servicio al cliente felicidades
Lorena R | First ImpressionsI love the fact that the holidays are not closed
Maria G | Overall ExperienceLeia in the office was so helpful and gave us a great price since we rented equipment also. The facility itself was easy to navigate, unloading was easy because we could pull up the truck to a unloading bay and there were a ton of dolly's/carts available to use. Couldn't have been easier!
Emily C | First ImpressionsGreat Location! Clean storage units! ¡Servicio al cliente de excelencia!
KELLY G | First ImpressionsThe best
LISA R | First ImpressionsGreat job by the staff . Thank you all .
JASON S | First ImpressionsTook way to long to close out the storage room. App said 48 hours but it took 2 weeks
CHRISTOPHER T | Overall ExperienceHorrible customer service lack of answering or being assisted in person . Card for access didn't function.
Edwin G | Overall ExperienceThe process was quick. They are very friendly and helpful. But schedule of access needs to be open longer on the large sliding door. Need to let movers know the larger door is open and closed at a certain time or put schedule on entrance to storage.
Roberta T | First ImpressionsThe manager specifically, the guy whom did my contract was, curtious, conversant and generally outstanding. All at the counter were very busy and handled the rush very professionally. The new storage building supervisor was very organized and motivated. A well trained crew
Robert S | Overall ExperienceThere was a problem with my online reservation in the system, but that didn't stop the excellent folks here from getting me set up in a unit right away. They were friendly and also managed to get me the same discount I had online. 10/10 would rent here again!
AUSTIN W | First ImpressionsVery clean facility and staff was very helpful.
Susan S | First ImpressionsWhen I went in there to tell them that I needed to close my reservation there's only one person handling setting up trucks and trailers and dealing with the front in the store and I was waiting 45 minutes. Another time it seems like when I returned my truck one of the gentleman that helped me up told me that he hated his boss and the U-Haul is a terrible place to work, so I think maybe they should probably get new management or someone to help out that store because it seems like they really need it.
eleonor g | Overall ExperienceUr uhaul worker by the name of june was outstanding. She even offered to help move someone in their rental unit.
ROBERT S | First ImpressionsWas a mix up on milage the lady that helped seemed to not care she also made comments that makes me worried for my belongings to be in storage but the gentleman was very helpful and I hope fixed the issue with the milage I would be more than happy to talk to a manager so I can explain everything
Kimberly E | First ImpressionsPrior to making a reservation for my 10x15 rental, I first came to U-Haul at I-17 and McDowell to purchase a number of boxes for my move. I was ably assisted by Alfonso, who I assumed was management due to his knowledge of his product and his professional demeanor. On a return visit to make a storage unit reservation, I was again assisted by Alfonso. From the beginning of the reservation process through the actual move-in, Alfonso has been very attentive, shown great intelligence, has been extremely professional, and is very friendly. He allowed me the time I needed to make educated decisions and was very patient with me. He made the entire experience seem effortless. Alfonso is a major asset to your organization and he should be commended for his work. The storage unit was as expected. Very clean and spacious. Plenty big for my furniture and household items.
ANDREW P | First ImpressionsVery helpful
Shannon M | First ImpressionsThank for assisting me in getting my move completed after running into obstacles that my this move timely.
ANDREA C | First Impressionsmy reserved unit was not available upon my arrival due to the employee not updating the system to needs cleaning. the employee offered one month free and i would like to make sure that applies.
Ashanti T | First ImpressionsThe manager was very unprofessional and constantly made sexual comments to me which made me feel uncomfortable.
Jessica M | First ImpressionsConvenient spot off I-17 Highway
JOYCE G | First ImpressionsThe African American young lady who helped me was AWESOME!
DELISSIA S | First ImpressionsUnit didn't look like 5 by 5 too small couldn't fit my items had a flight that morning so I lost three mattress I had no where to put them
JASMIN K | First ImpressionsThe employees were helpful and courteous. All equipment and storage unit worked out perfectly.
Richard S | Overall ExperienceThe manager at this facility is amazing ! I have never experienced such detailed and hand-on attention from a big cooperation. This manager is the reason I will return and be long term client . The experience made me not worry about the cost . Since you don't find this type of customer service often
ALEJANDRO O | First ImpressionsMade a reservation and received confirmation email. Staff could not locate the reservation initially and when they did find it in their system, they said it was no longer available. Came back the next day during access hours, but the staff had forgotten to open the doors. From start to finish, a negative experience here. Really bummed with our experience and will likely be switching companies.
Mackenzie C | First ImpressionsCommunication among employees aren't the greatest. I was there a day prior to needing a pod brought down & the " manager" said " ok I'll set it up" "what time do you think you'll be back?" I said, " around 12" , she said "ok, I'll take care of it." When I came back the next day, there was no notes on the computer at all !
Mark K | First ImpressionsThe young lady that helped me I believe jar name is Leah is ray of sunshine and certainly made my choice very easy to choose this facility
KENNETH W | First ImpressionsWhen I initially went to get my storage unit after booking online the staffcat the location where very standoffish. I had a few questions regarding the information they were asking me for and the manager told the woman that was helping me that if I did not answer the questions I could just go somewhere else. He continued to make comments as I was finishing my intake for the unit.
Richie K | Overall ExperienceZero response from general manager after numerous calls. Overcharged for trailer rental and took 5 weeks to refund. Double charged on storage rental for second month.
Mark L | Overall ExperienceMost of the time I needed to get into the storage unit to add or take anything from there it was locked. Not really available 24 hours like they said.
Armando T | Overall ExperienceI already filed a complaint reference number 3146500. I would like to further add that I was not given a confirmation email nor was my contract given to me in person after booking this unit. The employee also did not tell me that the unit I was booking was not accessible after hours.
Sinserea W | First ImpressionsAwesome customer service
DAENA B | First ImpressionsAll was well except your ceilings are not real ceilings, they are metal grates, so everything was covered in dust. It was really disappointing to have to haul everything out and clean it all. I would never do this again.
Nicole P | Overall ExperienceNeed climate control.
Jamie r | Overall ExperienceWe arrived from California to empty our storage unit only to find ALL of our furniture COVERED in a thick layer of dirt and dust due to their current construction. It scratched our wood furniture and our TV. Our couch was covered with the greasy dust and we had to pay a professional to come clean it for us before moving it into our new hone. When we asked if there was an compensation for the damage to our furniture we were told "No, sorry, it's just how it is." I asked for the manager to call me the next day and I was told that he would, but no one called. We have used this facility for years as our daughter is a student at GCU and we would store her things here every summer when she came home. Very, very disappointing.
Daniel H | Overall ExperienceThe staff was unfriendly, and not very helpful.
David W | Overall ExperienceIn general, my experience with U-Haul's storage was good. Unfortunately, when I removed my contents from this location everything was filthy/caked in dust in what appeared to be debris from wood-saw/construction on the interior of the storage unit.
Sean B | Overall ExperienceStaff was amazing.
Christopher G | Overall ExperienceRepresentative was friendly, professional, knowledgeable, and made it super easy and quickly to get everything setup for us! Big plus too was that our storage unit was 1st month free &it was clean!
DARIN J | First ImpressionsDavid Gilmore was very loving person
Toni M | First ImpressionsManager was amazing!!!! Best service I've had in a long time from anywhere. Major kudos to the manager and the staff
Christopher G | First ImpressionsBest service ever I would suggest this place to any one needing storage didn't have what i wanted but i still got a great deal on 1
Jessie C | First ImpressionsWe loved our time with U-Haul! I would recommend them to anyone looking for incredibly high quality facilities
BENJAMIN Z | Overall ExperienceThe manager was super helpful i really liked the guy.
christopher t | First Impressionsgreat staff
SHANNON C | Overall ExperienceA young friend of mine needed to be packed and out of her house in 2 days thanks to uhaul we were able to accomplish that! They were very helpful and had great deals!! Thanks again uhaul! ❤️
Tina H | Overall ExperienceDiana was a wonderful help! She was very swift but thorough. Great job! I would definitely recommend this place to anyone I cared about. Thx u haul
Tina H | First ImpressionsPersonal amable
Jasmine J | Overall ExperienceI moved out and told manager He said it was all taken care of. A few days later: another months rent was stolen from my bank - I complained to the Corp office - nothing has been done- refund?
Ron W | Overall ExperienceAll employees exceeded expectations
James B | Overall ExperienceThe U-Haul and U-Box service was amazing in both Phoenix, AZ and Montgomery, IL. The furniture arrived without damage. The U-Haul staff, particularly the manager David, was excellent.
terry t | Overall ExperienceI was impressed with every one I met at U-Haul in Phoenix, AZ and in particular David the manager. They did an amazing job and we are very happy with their help and support.
terry t | Overall Experience