Customer Reviews for U-Haul Moving & Storage at Hwy 280

6,662 comentarios

2520 Como Ave   Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

(651) 645-0290

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(651) 645-0290

2520 Como Ave
Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Sahra A. 
Rating:
1.0

I am dismayed and disgusted with UHAUL. I have 3 times been charged for things that I should not have been charged for. I have been hung up on, lied to and disregarded numerous times....DONE DONE DONE with Haul.

Julie D. 
Rating:
4.0

Customer did not leave a comment.

Elise Y.  |  First Impressions 
Rating:
5.0

Nothing! We needed a UHaul Cargo Van short notice and I was able to make a reservation and pick it up in under 2 hours. The staff was helpful and the whole process was quick and easy. 10 out of 10 would use this UHaul location again!

NicoleMarie D. 
Rating:
5.0

Very polite, friendly and understanding. Great services. I would recommend the Como location to family and friends.

Kimberly B. 
Rating:
5.0

Excellent service

tinh T. 
Rating:
5.0

Just continue taking care of the customers

yasmina P. 
Rating:
5.0

Nothing needs improvement.

Paul R. 
Rating:
1.0

Horrible customer service. Horrible experience.

Dulce W. 
Rating:
1.0

Customer did not leave a comment.

Josh W. 
Rating:
3.0

The signage posted directing customers on adhering to procedures for alarm security is unclear.

Erica J.  |  Online Move In 
Rating:
1.0

I did not recieve my key and did not get a truck yet my card was charged

Shaquisha R. 
Rating:
1.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Great customer service. Wonderful Owner!!

Shondell F. 
Rating:
3.0

Customer service is a little rough and parking is a nightmare, but they know what they're doing and had what I reserved at the ready.

Catherine M. 
Rating:
1.0

Awful. Pickup process was painfully slow and truck was not full of gas. general manager didn't listen and implied I was I liar when I tried to address issues, (“I watched the camera, and you were at the counter for three minutes” he said. When I was in the store for 25 waiting for the staff to provide the vehicle I had reserved in advance. and said to look out for an email from him which I have yet to receive. I will never come back and will be sure to spread the word about how awful my initial experience was, and also how the general manager failed to take any accountability. 0 stars. Go to any other location in the metro area if you can.

Elizabeth F. 
Rating:
4.0

A day rental on 4 X 7 utility trailer. I made reservation on-line and declined insurance option. Agent wrote up contract and included insurance cost which I again declined. Good help picking it up and hooking up. I returned the unit within 3 hours and unhooked it myself and returned it to the same spot. There was noone on site at that time so I went into the building and found helper on lunch break. I told him the trailer was back, he said fine but offered no written confirmation. I've rented here before.

Anthony F. 
Rating:
5.0

Charlie was fab. Professional, friendly, knowledgeable, and went above and beyond. He needs a RAISE. I had a nightmare experience at a different location, did not plan on ever using U-Haul again, but Charlie & his co-worker, were the bomb. Thanks guys.

rose B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DYLAN H.  |  Online Move In 
Rating:
1.0

Your customer service they should review their courtesy toward the customers. They hang up on me on the and it's so disrespectful.

Ibrahima S. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Ross L. 
Rating:
4.0

Customer did not leave a comment.

amin B. 
Rating:
5.0

Customer did not leave a comment.

Tina J. 
Rating:
1.0

Customer service was horrible, the guy that checked me out was on his phone holding a personal conversation the whole time

LaToya W. 
Rating:
5.0

I had a great experience with Uhaul. The service was awesome 👌. Thank you for your business.

Stephanie G.  |  First Impressions 
Rating:
5.0

Checking in was seamless! There were many trucks in the yard being returned and the fellow that helped me with the check-in didn't miss a beat.

WILLIAM H.  |  First Impressions 
Rating:
4.0

.

RuthAnn C. 
Rating:
3.0

Train employees better on expected charges. Estimate at the time of setting up rental and actual fees were almost double.

Matt G. 
Rating:
5.0

Customer did not leave a comment.

Austene V. 
Rating:
1.0

Found it very difficult to communicate. One person would give me an answer differently from the next. I was on auto pay yet kept getting late notices. Communication when I needed answers was terrible.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Rob O. 
Rating:
5.0

The person we worked with, Ethan, to get the truck was so friendly and helpful. We noticed a leak in the truck bc it was raining and we were doing a multi-day move. He got us a new truck right away without delay. Good attitude and very friendly staff.

William D. 
Rating:
4.0

Over all it was good

cristina B.  |  Overall Experience 
Rating:
3.0

U-Haul refused to let me pick the trailer up where requested with a great deal of notice

Alan H. 
Rating:
5.0

Truck had a loose bolt and a length of nylon ribbon in the back and ran out of wiper fluid.

Demetrius S. 
Rating:
3.0

Never seen such a huge lack of communication in a company before. Thankful we got our box with our belongings but everyone of your employees could take some notes on communication.

Sarah K. 
Rating:
5.0

I was very pleased with how I was treated. The process was easy and the equipment was well maintained.

Carey H. 
Rating:
5.0

Everything went as planned.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

david t.  |  Overall Experience 
Rating:
1.0

In July, I rented a one-way U-Haul rental, returning it to this location. I returned the trailer the day before it was due to be returned. The following day (day it was due) I received a phone call asking for me to return a dolly (which was never rented) and the trailer. After 30-45 minutes in-person discussion, the U-Haul personnel determined that there was an error on their side due to a staff member sending out our trailer that morning with another individual rather than the actual trailer rented by that person. This was done before our trailer was checked in (it had not been checked in from the previous day). I was assured my account would be credited so I would not have to pay the additional day's rental. They did not credit me and I received a bill. I sent 2 emails and no response. I disputed it on my credit card and U-Haul still refused to credit me. They lied about reversing the charges and then would not fix their mistake. Don't trust them.

Shari P. 
Rating:
3.0

There was rat poops everywhere and no food of mine was stored in there. No lighting was available above my unit so we could hardly see what we were doing. The light on the hallways would automatically turn on but non above the units. I called to ask a question about renting a truck from this location and the guy on the phone could not be understood as his sloppy English was so bad I couldn’t understand a word he was saying. The poops in the unit were the worse

DEBORAH R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony k.  |  First Impressions 
Rating:
5.0

Everything was great, wouldn't change anything. I had a great experience.

Frances D. 
Rating:
5.0

Customer did not leave a comment.

Ed D. 
Rating:
5.0

Good experience overall -- Truck was in good shape and very clean. Used storage for about 6 weeks - very clean, climate controlled, well lit, good security. Glad to have U-Haul there when needed!

chuck M. 
Rating:
5.0

Customer did not leave a comment.

Bienvenue G. 
Rating:
5.0

Fast service and they were polite

Carlinda L. 
Rating:
4.0

Assistant manager was great to deal with

Timothy S. 
Rating:
5.0

Clear indication of where to drop vehicle off

Clayton W. 
Rating:
1.0

Customer did not leave a comment.

Mashaal M. 
Rating:
5.0

The staff alternated only one at a time. But they still were professional even after some customers were very unruly towards them. Awesomesauce!!

Marie S.  |  First Impressions 
Rating:
5.0

Very very helpful and clean and freindle

charlie D. 
Rating:
5.0

Customer did not leave a comment.

Madeleine D. 
Rating:
4.0

No comment

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Ken G. 
Rating:
1.0

The staff was extremely rude. My reservation was showed that I was getting a truck from a location near me, but when I went to pick it up the online check in process told me that I was to pick it up from a different location that was further away. This resulted in more miles which increased the cost of the rental. Overall this was not a good experience, if I find myself needing to rent a truck in the future I will definitely look elsewhere.

Patrick M. 
Rating:
5.0

The man that helped me was sooooooooo fine :))) he was very nice as well haha definitely using this location again

Kody K. 
Rating:
5.0

Customer did not leave a comment.

Tao W. 
Rating:
5.0

Get U-Haul National to educate their CSRs so they're useful. The people on the ground in St. Paul were FANTASTIC. The phone ppl at National are worse than useless.

kate J. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
1.0

The lack of customer parking, coupled with employees lack of customer service make this location undesirable. I have never had to hunt down my UHaul before. We had to walk all the way around to the back of the building to get our UHaul? Usually its out front and easily accessible when I've made a reservation.

Staci W. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

So easy!

Angela W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
4.0

Customer did not leave a comment.

HOBSON C.  |  First Impressions 
Rating:
5.0

But payment is increased after I return vehicle

tujuba K. 
Rating:
5.0

Customer did not leave a comment.

felicia j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Since I didn't use my storage for the whole month of September do I get any money back??

Penelope W.  |  Overall Experience 
Rating:
1.0

The list is too long. Inaccurate information when reserving, poor communication, staff's mistakes blamed on me, hostile behavior from the manager, more.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

rear door padlock would not open

Patrick H. 
Rating:
5.0

Staff was helpful.

steven S. 
Rating:
1.0

When i left the u haul lot i looked at gas gauge showing exactly 3/4 full. i refilled it for 15.00 which was 2 lines past the 3/4 full mark because i asked if i should refill it and they said yes i returned truck and offered a 15 dollar receipt which they refused to acknowledge or even look at the receipt . when i called the guy (Charlie)today he said i should have taken pictures of the 3/4 mark because he said i did not fill it to where it was on the truck when i left i said you should have known that yourself how full it was. without me bothering with pictures. He said we deal with 100's of trucks. i am so furious i cant even type and will not go there again i will go back to the 988 university location where i was treated with no problem. I demanded my 15.00 back and he said its part of your contract or some such nonsense. What a rip off.

jackie D. 
Rating:
4.0

Customer did not leave a comment.

Ramy S. 
Rating:
5.0

The service was first class. Great customer service.

Concepcion F. 
Rating:
5.0

nothing ! staff was great !!

John S. 
Rating:
4.0

Customer did not leave a comment.

Claire Y. 
Rating:
3.0

I set my rental location to a totally different place in New Hope, MN and was surprised to find out that the pick up location had changed to a far away, extremely busy location without my knowledge. This quirk of "preferred location" caused a lot of trouble and took MUCH extra time. Do NOT switch locations on the customer without approval. I would have said NO.

Tamara N. 
Rating:
4.0

Gentleman that assisted took care of everything, including hookup. Nice job guys.

Jason R. 
Rating:
5.0

The entire process was perfect; communication was thorough and timely and all staff I encountered was friendly and helpful. I highly recommend this service to everyone!

Laura F. 
Rating:
1.0

Uhaul scheduled us to have our Uboxes picked up on a Sunday but then when our movers arrived the location said they didn't do Uboxes on Sundays. Very frustrating to not have our delivery date honored

Luke M. 
Rating:
3.0

I was charged $8.40 for 2 gallons of gas when I drove the truck 8 miles and had it out 45 minutes. Trucks should be full when rental starts rather than 7/8 full and then charge me to fill it because the last guy was not charged, or if he was, the truck was not filled up with gas.

Don D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Thank you

Abdullahi F. 
Rating:
1.0

The worst experience I have ever had with a UHaul. They were unprofessional, unorganized, and messed up our order. The gas tank wasn't full when we got it, yet we were charged for not filling it up all the way. Their Manager Ethan was rude and disrespectful

Monique W. 
Rating:
1.0

Workers there are a JOKE. They are unprofessional, rude, and lazy. the guy gave me the keys and told me to go get the truck in the back (two blocks down). So I went and it was in the middle of all the other trucks. So I had to walk all the way back to counter and told him and he said AND?. then he ask if I know what truck is upfront. That is his job to know. He didn't explain anything about the truck or what to do when return. This place is a JOKE.

Thien N. 
Rating:
3.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

The staff was also professional and friendly. Answered all questions

Sandra S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bridget B. 
Rating:
2.0

1) Service was ridiculously slow with team members trying to avoid work 2) Items were out of service 3) I had to pay more for another truck because the one I reserved was out of stock. At least honor the price that I paid!

Shady G. 
Rating:
2.0

They didn't tell me I was to check out the vehicle on my phone by text and verify and defects. Also, was told to pick up 2 packs of blankets and when we got to our destination, they said we were short one. So there was not the right amount in the plastic bag to begin with. Also not told to verify that! So I was charged $6 more at the destination

suzanne M. 
Rating:
5.0

Super friendly staff beyond helpful unlike others ive been to its a little ways from my place but its worth it with the friendly people that work there make it a breeze. I never right reviews but I feel like this os worth it. Give them a try you will not be disappointed👍

Adam w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Y. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

JeanPaul S. 
Rating:
5.0

These guys were amazing! I was in and out of there quickly. A yard guy helped me with the electronic parking brake right away. I really cleaned out the van but without knowing it, I left my cell phone in the van. I was in my car a block away when a U-Haul employee pulled up and handed me my phone!!! A+++++ for these guys!

WilliamHJohnsonI J. 
Rating:
3.0

Customer did not leave a comment.

Simon C. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
3.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Very professional operation overall. The facility was clean and well run. No problems encountered. The personnel, when needed, were very helpful. Our items were safe and secure.

LIA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jay G. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The UHaul movers in Minnesota were professional, on time, fast and friendly.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jerald M. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
5.0

Very friendly and helpful staff.

David R. 
Rating:
3.0

I have been overcharged twice dealing with U-Haul.

Valana H. 
Rating:
5.0

Customer did not leave a comment.

Boyd B.  |  Overall Experience 
Rating:
5.0

It is PERFECT! Moving can be a tough thing to do but it was really easy and enjoyable because of the staff of U-Haul-Como Ave. The equipment was in perfect condition. The process was very simple. The guys were amazing and the city supervisors should know that they are kind, professional, efficient and funny people. I will tell my friends that they should come here. Thank you 🥲

Carlos V. 
Rating:
3.0

No direction at drop off. Everyone running around. In like for 20 min before they said I did not have to wait if dropping off.

Mark K. 
Rating:
1.0

Our experience with Uhaul was beyond ridiculous. We were not notified when our Uboxes were delivered. Our movers went to pick up our Uboxes everyday for 6-days in a row. Each day, they were told a different excuse for why our belongings could not be picked up including: the trailer is broken, the garage to access the boxes is broken, the uboxes were not taken out as scheduled, there is not a truck available, it's raining and we don't have a tarp to put on the Ubox. It was the most ridiculous experience. I was on the phone with Uhaul for hours everyday to figure out what in the world was going on. After we finally did receive our belongings, Uhaul continued to send us messages that we owed a storage fee for items that were no longer being stored. For two weeks, the Uhaul center has assured me that no balance is due and that they will take clear my account. Yet, I continue to receive threatening messages that a balance is due. I continue to have to call Uhaul and wait on hold to be told that they will 'take care of it'. Then nothing is done. This experience continues to be ridiculous. I don't recommend moving with Uhaul. They are disorganized, uncommunicative, and overall provide a very difficult and stressful moving experience.

Timothy W. 
Rating:
4.0

Not clear where I was supposed to park when I got there.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

Wade S. 
Rating:
1.0

The line was six people deep with one agent very slowly processing rentals, spending more time lecturing people about why he was so slow than actually working. Eventually a second agent who couldn't answer basic questions, in the meantime several more people arrived so the line is now about 13 people deep. Finally another agent arrived who was energetic and moved quickly to get through the backup. This guy was the only one really working in the front - he was a fairly young thin guy, possibly Latino heritage or similar, description provided so that you know who is an asset to your company. Although this location is very convenient for me, I don't think I will be back. It's hard to get good help lately, but 2 out of 3 agents were not productive and the wait was unacceptable. Terrible customer service all around. The way some of the other customers in line were treated was also unacceptable although the guy who waited on me was fine.

David P. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Great location and customer service is friendly fast and helpful

chavontae D. 
Rating:
2.0

I never moved in and still billed for it.

tane f.  |  Overall Experience 
Rating:
4.0

It was a busy day, but the staff was helpful. But there was someone on a vape pen at the front desk while working? I totally support that on a smoke break or even if they moved outside, but it seemed a bit unprofessional to be doing that at the front desk while the office was still open (indoors) while serving customers. But that would be my only real complaint.

Javan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rashida m.  |  Overall Experience 
Rating:
5.0

Team was very helpful and was able to make adjustments to our needs at the desk which was greatly appreciated.

Boyd B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trina J.  |  First Impressions 
Rating:
5.0

The storage facility was perfect for my short term storage needs. I was also surprised how comfortable this storage facility is. The indoor loading dock is convenient, has plenty of light and comfortable. Various cart are provided to move your stuff easily.

Bernie K.  |  Overall Experience 
Rating:
5.0

All staff there is very helpful.

Shanna R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NESTEHO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAONY V.  |  Overall Experience 
Rating:
4.0

I couldn’t find my storage space number on the paper and I was not told when they printed out for me. And then I was trying to help myself hard to find the room. I was exhausted and try to reach them to ask he said we are out of the clock. And I missed out that day to get in because I couldn’t know where the room is at, plus I didn’t receive that help I deserved it.

ABDIFATAH O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicholas p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
3.0

Staff were very very unhelpful.

Everett D.  |  First Impressions 
Rating:
1.0

I went there and didn’t know exactly what I needed for my vehicle and rental unit. I told them exactly what I paid for already. I was only given a key for the vehicle and almost left and had to go back in and ask about the unit. They realized they did not give me everything I needed so then I had a key for the unit. That night I went to the storage space and there were homeless people roaming the indoor spaces. I did not know how to find or operate the building, no one was answering calls for assistance. Poor experience overall.

Marianna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catrice I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Isaac V.  |  Overall Experience 
Rating:
5.0

Excellent facilities, excellent staff

Helvis M.  |  Overall Experience 
Rating:
5.0

Roderick Cason (I hope I spelled that correctly) made my move in and drop off of equipment as easy and efficient as possible. I had had problems with my reservation due, I believe, to errors made in Winnipeg, where I picked up the truck. I was frustrated by the additional stresses those problems caused en route to Minneapolis. Roderick's professionalism and sincerely caring attitude turned my mood around within minutes. He is a fine young man and a tremendous asset to the company, and that branch in particular. Thank you.

Danita B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Meene M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah R.  |  First Impressions 
Rating:
4.0

The process was simple and straightforward and the guy who helped my boyfriend and I was very nice and quick! There was plenty of moving equipment to use to transfer my belongings.

Jennifer H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Grace t.  |  Overall Experience 
Rating:
4.0

Would've stayed much longer, but found a similar unit for a third of this price.

Janelle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ebony W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elliott B.  |  Overall Experience 
Rating:
1.0

Ghetto establishment , never able to help , supervisior is NEVER there to handle problems only on the phone . Wouldn’t choose this location

Tierra G.  |  Overall Experience 
Rating:
4.0

No accommodation for trash

Costa V.  |  Overall Experience 
Rating:
5.0

Great work, made it very easy to get a room at short notice and I managed to fit 2 couches and some boxes in their 5x5x10 with it having that extra height it made it extremely efficient !

Ethan A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kayla B.  |  First Impressions 
Rating:
5.0

Best staff, polite and friendly.

HUDA F.  |  Overall Experience 
Rating:
5.0

Very clean. Warm. It’s Minnesota 😂😂😂

ALONZO E.  |  Overall Experience 
Rating:
5.0

People tend to love to hate U-haul, but I have had nothing but great experiences with the staff in this location.

Jarmo K.  |  First Impressions 
Rating:
1.0

I went to empty my unit to find out someone had broken in from the top. They went through my things and stole property. Interested to find out the results. Seems like an inside job. Very disappointed. And I had insurance.

Sojurner M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erica M.  |  Overall Experience 
Rating:
1.0

I all ways have trouble getting through to some one on the phone

carolyn s.  |  First Impressions 
Rating:
4.0

Wish access hours were 24 hours.

Michelle O.  |  First Impressions 
Rating:
4.0

All staff members I've interacted with over the past few days have been very willing to help - in particular Lisa - when navigating busy phone lines, answering questions, dealing with stressed-out customers, and new employees who appear to be still in training and not yet "in the know." I would recommend telling new employees to communicate to customers that they will help FIND the answer vs. the "I'm new" and throwing their hands up in the air. It does not instill confidence or empowerment to them, or your clients. That said, everyone has been friendly and polite to me. Thank you!

Nick G.  |  First Impressions 
Rating:
5.0

Very helpful and courteous. Willing to help with ALL my problems!!!!!

Mary L.  |  Overall Experience 
Rating:
5.0

Really liked being able to drive in and park and the carts. Everything very convenient.

CAROL J.  |  Overall Experience 
Rating:
4.0

24 hour access like the store outing crystal would have been nice since I had a smaller unit here and was paying the same price as I was there. That and the lighting kinda sucks when the light on the rows are on it's still way to dark in the units but what sucks is how short the timer is on them. Having to go out of the unit and jump around just to trip the motion light was very inconvenient. But the staff is awesome here, the place is very well maintained, and it feels very secure, not once was I worried about my safety or my stuff.

amber r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kent H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalya G.  |  Overall Experience 
Rating:
5.0

None

ERNEST C.  |  Overall Experience 
Rating:
5.0

I’m very satisfied with the staff and the attention that was provided to me.

TIMOTHY D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

April C.  |  First Impressions 
Rating:
2.0

Because of the storage place a Los things they kept cutting the locks and changing the locks I think it’s a scam so they can get paid for the locks they lose the keys when they change the locks so you’ll have to buy new ones with your upgrade it make you pay more for locks. Had to cut lost twice to see if they don’t lie to my face would never ever come there again

ALONZO E.  |  First Impressions 
Rating:
1.0

Staff is rude. They give yiu a free month and then cut it off before the deadline and refuse to let you in. Asked me to pay and when I get there I am escorted off being told they don’t want me there then turn around and sell things they legally aren’t allowed to sell. Don’t ever go here.

Douglas C.  |  Overall Experience 
Rating:
5.0

PERFECT SERVICE

ERNEST C.  |  First Impressions 
Rating:
5.0

Thank you Evan, Ethan, and Tim! Happy New Year. Be safe

Tiffany A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATY G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RASHID A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise G.  |  First Impressions 
Rating:
5.0

The guy that treated me after you login Como avenue and saint Paul he was a real friendly gentleman and I want to thank you thank you U-Haul

REGINALD W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dani B.  |  Overall Experience 
Rating:
4.0

Communications were difficult with this location until I got hold of the new Manager - Ethan Aveen-West--and his very friendly and capable staff Anthony. Even over the Thanksgiving holiday the staff worked very cooperatively with us. GOOD JOB AND THANK YOU VERY MUCH ! BROOKS

Dee M.  |  Overall Experience 
Rating:
5.0

I was assisted by Josiah and Lisa. They both went above and beyond to help me choose between UBox and UStorage options. I am from out of state (Las Vegas NV) so this decision was stressful for me, but they made it easy for me to come to a firm and resolute decision. Josiah even lent me his personal tool set so I could socket wrench apart some of my pieces for storage. This is by far one of the cleanest UHaul Storage facilities I’ve ever experienced. Every staff member I encountered seemed happy to be there and eager to help. I particularly appreciated the loading dock option and the 24 hour access indoor garage loading option to keep me out of the 5 degree snowy weather. I highly recommend this facility.

DAVID M.  |  First Impressions 
Rating:
5.0

Moving across the country is ... a lot. This UHaul storage location was honestly a smooth experience. Accessing our storage unit was simple. Reserving and cancelling were easy. Shout out to Anthony who got us set up and closed us out. Thanks so much.

Marisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

martha d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delicia T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david b.  |  Overall Experience 
Rating:
5.0

Great, friendly staff. Clean place. Very secure.

MAURICIO O.  |  First Impressions 
Rating:
2.0

Simply awful behavior by current manager. After his disparaging attitude and behavior toward me I said that he was being patronizing to me. He glared at me and walked away despite not finishing transaction. I reapproached him and he said that I had called him a name. Not so. He then told me to leave and return if I chose. I calmly but assertively requested his manager's contact info. He refused. Men in line looked shocked. I went to my car and returned a few minutes later. He then transformed into a different personality. Very odd !! Very spooky man.

kimberly g.  |  First Impressions 
Rating:
5.0

Fast and friendly service! Location is very well maintained and convenient.

Natalya G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MADISON S.  |  First Impressions 
Rating:
5.0

Friendly staff and a well-maintained facility! Convenient location too.

Matthew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

debra j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora B.  |  Overall Experience 
Rating:
5.0

Very clean and peaceful with nice staff

Tammy R.  |  Overall Experience 
Rating:
5.0

Anthony (I believe that’s his name) helped me move out of my storage unit and was really friendly and helpful. I think he was the one that also helped me move in. Great guy and helpful too.

Carlos C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dani B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAR R.  |  Overall Experience 
Rating:
4.0

Overall pretty swell experience

joanna O.  |  First Impressions 
Rating:
5.0

Overtime I have appreciated U-Haul compared to his competition like for the past decade or so it has become clear to me that this office, that’s the intersection of, and 280, is superior and just about any way to any competition within U-Haul or from outside. The storage is just one more thing that they’re doing very well and it ties in very well with renting their vehicles. Thank you once again good staff for allowing my needs to be taken care of in a way that took no extra time from me or created any stress

james h.  |  Overall Experience 
Rating:
5.0

Very easy and convenient with very helpful customer service.

Shanna R.  |  First Impressions 
Rating:
5.0

Thanks!

steve r.  |  Overall Experience 
Rating:
4.0

I really appreciated the company's willingness to work with me when I experienced financial difficulties.

Lisa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ridwan I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob Z.  |  Overall Experience 
Rating:
5.0

Shout out to Anthony for exceptional service! Thank you so much for attention to detail and personable service. Would recommend this location.

Allison M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jijy S.  |  Overall Experience 
Rating: