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Tara T.Customer Reviews for U-Haul Moving & Storage at Hwy 280
Testimonials From Recent Customers
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You all did great, smooth and friendly service, everything on time and intact. Gracias
Nathan J.The staff were helpful, courteous, efficient, and cheerful. I got my trailer very quickly; they hooked it up and made sure it was safe; and the return was super easy. A pleasant experience.
ANDR L.Check in online is just a little extensive and takes part of the rented time, but honestly all good!
ANDREW M.I used the Cargo van for 3.5hrs and a dolly but I was overcharged twice for the dolly and insurance. The Geo location on my phone didn't work to check in actual return time . So basically I was charged 2 days for the insurance and the dolly. I could have paid cheaper somewhere else.
Abdullahi W.The experience I had with uhaul was not good and I will likely never use the company's services again customer service was rude. When I made the order I said I wanted it delivered to my new address but at some point that got changed and I had to get a van anyway to move the stuff from the Unix storage center to my apartment building. They weren't very clear on the requirements for delivering the pod when it came to the height requirements. On top of all of that they didn't cancel my order on the day I cleared it out like they were supposed to I talked to Will on the third of April when I emptied the pod and he told me that I was good to go and didn't have to worry about it. He didn't close out the account and I got charged for anther month of service on the 18th on my account that I didn't have the funds in to cover anther month because everything was supposed to be don't . So I am currently having to fight with the bank because I didn't get the services that uhaul charged me for and the people at the warehouse are not being helpful at all and I am pissed off and will never be using the company again nor will any of my family or friends.
Noelani W.Great communicaiton and fair prices. I now highly recommend U-Haul!
Jean M.I attempted to pick my rental by doing the virtual pick up. When it came to the step where mileage needed to be confirmed, it read “low fuel, less than 40 miles†and would not display miles. Additionally it was below the ¼ tank marker where an additional service fee is added, even if the van is returned at the same level as picked up. Fortunately, a different vehicle was provided quickly, however, this one had a headlight that was not working, the dolly was already detached, back compartment lock had been cut by bolt cutters and not replaced, and the compartment space was still dirty. Truck worked fine for moving. I returned the truck using online return function. I looked for the key drop as instructed online, but could not find it, so I went inside to ask an employee. In there he said that online drop off is only for after hours and that I'm not allowed drop it off that way. He refused to tell me where the key drop was or accept the keys himself. He then told me to put the keys in the cab and lock the door, that they'll get to it later. I did as he requested. Later that evening, I received a call from the same employee asking why I locked the door. When I reminded him that's what he told me to do, he began using increasingly profane, argumentative, and aggressive language saying I did it intentionally to make their job harder and that I was going to billed an additional fee, despite following the instructions he gave to me. I asked for his name so that I could follow up with this and he told me that it's not important, and abruptly hung up on me.
Mark S.I told you guys in the beginning I was dropping it off in buffalo wy now your trying to charge me $800 when I dropped it off on Tuesday night in Buffalo not going to happen
Penni C.Wait times were very long even with a reservation placed weeks in advance. At the end of the day, I got charged double and no one could fix it because they didn't know how. Now I have a mess with my credit card company to deal with in addition to the stress of a move.
Nicole J.The personnel were incredibly helpful, knowledgeable, and friendly! Highly recommend!
Jessica S.Everything went as planned. Very good communication on all steps. Gracias
Tim B.The parking lot was over-full with vehicles at after-hours drop off, making it very difficult to navigate the lot with the large truck.
Gordon E.It took a LONG time to get the equipment we had reserved. The agents were very slow and unresponsive when we came to pickup the van. It felt as though my time was not a concern for those agents. Return check in was the opposite: the agent made it easy and quick.
nathan H.Frank and the folks at this location have always been responsive and helpful. We rent here often and have not been dissapointed.
Jeffrey N.Nothing. The inability to get a moving van anywhere near the storage unit was the primary negative. In addition, the recorded miles shown on my sheet was a couple of hundred miles lower than the actual odometer.
Frances F.The day of my reservation was the first of the month. At 9:15am when I arrived to the location, the app was not working to pick up my truck. I proceeded to the desk and there was only one employee working with a long line of customers. The staff member was fantastic and very patient but he could only work so fast. As a customer I understand staffing is difficult at this time, but it would have been nice if there was at least one other staffer on site to help. I want to stress that the staffer working that morning was doing a great job under the circumstances
Kelsey B.Receiving assistance took twice as long as it should have due to a team member flirting with someone on his personal phone instead of assisting customers.
Gregory P.Best location I've used in the Twin Cities area, keep it up.
Martin H.The lock box was really hard to open, but a staff member was friendly and willing to help me!
Rebekah C.This location is unprofessional and their customer service is not great.
ABDULLAHI A.All the employees were doing amazing work, but the amount of people that came in with issues and were yelling at your employees was out of control! I work in a very high level tech industry and I have never dealt with what they did. You need to keep the employees you have and pay them a lot more than you are right now. Renting a truck with 150,000 miles with mechanical issues is clearly making you money, but not the people that work hard to represent you.
Kathleen M.I was overcharged for services and did not recieve a refund from returning packing supplies. I reached out to the location for help with these problems and never heard back.
Susie W.Have rented here many times. For this pickup, I had a tight schedule and FRANK was right-on-time (actually, opened doors a few minutes before open) and got me out on RECORD TIME!
Jeffrey N.Gentleman who help with return was awesome!!!!!
Jeff E.Great experience! My only negative was not being able to access the mobile check in process (I don't use Safari as my browser) but the store personnel were fast and friendly and helpful. All good!
Lisa W.I got a fuel charge and I filled up the tank to a quarter like asked.
Kaitlin M.Was not happy we could not leave our car there. Had to have somebody come pick up my car it was quite an inconvenience. Never had that issue rented from any other U-Haul location.
Rick G.They were so perfect uwu
zhongqiu Z.The entire process was quick and easy. The staff were friendly.
Trevor J.I was overcharged. I'm awaiting a refund. I have to go back a second day to get my refund. Annoying.
Jay W.Everyone was very helpful along the entire process and no hiccups occurred even with several changes that needed to be made. Thank you for the great experience and getting my stuff safely across the country for a great price!
alex H.The gentleman behind the counter was excellent. I wish I knew his name.
scott K.Great Service! They tell you exactly what you need to have and they are very friendly.
Michel C.The online check in process was not very user friendly. It wouldn't upload the photo I took of the dashboard so I couldn't proceed with the return. Maybe you could create an option to attach the photo instead of having to take a new one.
Randy H.When I originally went to the first location I had a reservation & no one was there. I called the U-Haul customer service and they transferred my reservation to this location & they were very helpful & everything went smooth. I do wish I could have gotten a refund for the extra driving and time lost having after having to figure out what to do when the original store was locked and seemed closed. I didn't think to ask for one at the new location as we were on a time limit.
Makayla W.Everything was good 👍
REID S.I had a trailer reserved two weeks in a row and got to the facility on University only to find no trailer available. Last week, the University location offered to figure out a vehicle rather than a trailer at a comparable price, then found me a trailer 13 miles away. They said I would get the $50 reservation guarantee, I didn't. This week, they didn't offer any options, but sent me to Como. I got to Como, no trailer. I was by then upset and told the person I wanted a vehicle at the same price. He told me to “Settle down, you're in no position to make demandsâ€. He then decided to screw another customer and gave me their trailer. A wholly unsatisfying scenario two weeks in a row. That and there was one person working the office on University with a line of customers out the door. It took me a half hour wait in line, just to find out my reservation wasn't available. Unfortunately U-haul is about the only option, so take it or leave it.
JEFF E.My ten foot truck was in perfect condition and gave me a problem free trip from Minnesota to Connecticut. The several people in the Minneapolis U-Haul office who worked with me were friendly and professional. A-plus grade all around. (I am a retired truck driver and appreciated both the vehicle and the staff help.)
lawrence D.the staff in the warehouse are fantastic. not one item was broken coming all across the US. thank you!
Jen N.Our experience was wonderful. My husband and I both commented on how nice and capable all the UHaul staff were. And the truck was clean and easy to drive: perfect for picking up our new table and driving it home. Gracias.
Donald G.Front tires had low tire pressure, which was a bit stressful, but other than that, the online check in prior to business hours was awesome. I plan to do this again in a month for another move.
BRIAN S.The person I talked with on the phone was rude. The workers were not professional - they talked about personal matters in front of the customers. When I returned the truck, the door was locked, even though the Open sign was lit and it was before closing time.
Richard W.I will not recommend any UHaul services. The marketing and pricing was ridiculous. Vans say 19.99 and I was charged $37, using the van for 40 minutes. I drove about 6-7 miles, and was charged double the price that was advertised. The staff was lovely and very nice, but UHaul as an org, I'm supper annoyed with. Will actively avoid UHaul in the future.
Joel N.My vehicle return time was 7:00am - I returned the truck at 6:40am. I was informed by the employee that I was "good to go" and I would be emailed a receipt when I was checked in. It appeared they had a collection of vehicles that required attention when I arrived; my vehicle was checked in after 8:00am, nearly 90 minutes after I had returned it. I was subsequently charged for another day and received a phone call regarding "when I would return the truck". I have emailed the provided email twice now to be reimburse for this and no one has responded.
Michael H.Great customer service. Drivers were all friendly and did a great job.
Lawrence P.I originally went to the wrong entrance to pick up the U-Boxes. The in-store staff was kind and helpful. The warehouse staff were helpful enough, bit of an attitude though. He did mention that they never put full U-Boxes out in the yard to prevent theft, which we appreciated. Our U-Boxes had been delivered a week early, safely, and all of items were all where we packed them. I recommend other people follow U-Haul's packing recommendations, they absolutely worked for us! Overall, we are very satisfied with the entire experience. Moving is stressful, but using U-Haul U-boxes was both affordable and successful for us. ¡Gracias!
Kristine W.Better customer service. Don't let people just set back of the lot. Tell them you will be with them shortly or something.
Jim R.Hours said it was open but no staff were working the store, so we were very confused.
Jeremiah C.I arrived and they didn't have the truck I had reserved. The truck was also already on empty for the gas when I received it.
Andrew H.Best staff, polite and friendly.
HUDA F. | Overall ExperienceRented a $19.99 10 ft truck and got charged 39.99 for it, plus mileage and insurance (I expected those). Upon pick up, the gas light was on and I was told if I returned it on a quarter tank, It would only cost me about $21 to rent the Uhaul. I did get a gas credit and ended up going more miles than I expected, but was still overcharged $20 for the truck.
Caitlin B.Nothing. Great price, good equipment, helpful, efficient employees.
Peggy H.The equipment I got was not cleaned out. The inside had not been swept out, the interior floors were muddy, and there was a tire that was low. So you tell me that this truck was ready to rent? The extra was dirty too. Part if the handle to roll down the window was missing. Just junk and the customer service inside is horrible. I asked the guy why the estimated bill was so high. He forgot to tell me about that insurance he added without asking me. I didn't know until I told him to print my invoice out. The guys outside stand around talking and have their friends come by talking instead of doing their jobs. Not a good look for UHAUL.
Paula L.The check in process took a while despite pre booking online. The dolly was not in the truck so we had to come back for it. The truck itself was shaking when we drove it. When I returned the truck I was charged for gas even though I drove 18 miles total and put in $15 worth of gas 2 miles from the facility. What was originally $40 turned into $75.
Laura C.Truck was advertised as "gentle ride", but with blown shocks and no air ride it was anything but. Topped off the tank to where it was when I picked it up, and was still charged for refueling. Awful customer service. No one willing to do anything except hassle and swindle customers
Julian T.My experience was very positive. The desk was filled with friendly and professional faces. They validated my stressful move, explained what was expected and also ensured that I could use it safely. At check in they seemed excited to see me and walked me through my receipt after check on the vehicle. This was the best move I've ever had. Wholly because the people at this location. I was moving from a dangerous place to a safer one. Please thank them.
Aurora A.The process at this location is great. In under 5 minutes I drove away in the van and upon return handed the keys to an associate? They have good inventory and the store is well operated!
Anthony P.Very clean. Warm. It’s Minnesota 😂😂😂
ALONZO E. | Overall ExperienceOver all my experience at this location was good.
Penny H.Terrible customer service; appeared no one wanted to work. Van had check oil light on.
Matthew L.People tend to love to hate U-haul, but I have had nothing but great experiences with the staff in this location.
Jarmo K. | First ImpressionsI went to empty my unit to find out someone had broken in from the top. They went through my things and stole property. Interested to find out the results. Seems like an inside job. Very disappointed. And I had insurance.
Sojurner M. | Overall ExperienceI all ways have trouble getting through to some one on the phone
carolyn s. | First ImpressionsWish access hours were 24 hours.
Michelle O. | First ImpressionsAll staff members I've interacted with over the past few days have been very willing to help - in particular Lisa - when navigating busy phone lines, answering questions, dealing with stressed-out customers, and new employees who appear to be still in training and not yet "in the know." I would recommend telling new employees to communicate to customers that they will help FIND the answer vs. the "I'm new" and throwing their hands up in the air. It does not instill confidence or empowerment to them, or your clients. That said, everyone has been friendly and polite to me. ¡Gracias!
rona m. | First ImpressionsVery helpful and courteous. Willing to help with ALL my problems!!!!!
Mary L. | Overall ExperienceReally liked being able to drive in and park and the carts. Everything very convenient.
CAROL J. | Overall Experience24 hour access like the store outing crystal would have been nice since I had a smaller unit here and was paying the same price as I was there. That and the lighting kinda sucks when the light on the rows are on it's still way to dark in the units but what sucks is how short the timer is on them. Having to go out of the unit and jump around just to trip the motion light was very inconvenient. But the staff is awesome here, the place is very well maintained, and it feels very secure, not once was I worried about my safety or my stuff.
amber r. | Overall ExperienceNinguno
ERNEST C. | Overall ExperienceI’m very satisfied with the staff and the attention that was provided to me.
TIMOTHY D. | Online Move InBecause of the storage place a Los things they kept cutting the locks and changing the locks I think it's a scam so they can get paid for the locks they lose the keys when they change the locks so you'll have to buy new ones with your upgrade it make you pay more for locks. Had to cut lost twice to see if they don't lie to my face would never ever come there again
ALONZO E. | First ImpressionsStaff is rude. They give yiu a free month and then cut it off before the deadline and refuse to let you in. Asked me to pay and when I get there I am escorted off being told they don't want me there then turn around and sell things they legally aren't allowed to sell. Don't ever go here.
Douglas C. | Overall ExperiencePERFECT SERVICE
ERNEST C. | First ImpressionsThank you Evan, Ethan, and Tim! Happy New Year. Be safe
Tiffany A. | First ImpressionsThe guy that treated me after you login Como avenue and saint Paul he was a real friendly gentleman and I want to thank you thank you U-Haul
REGINALD W. | First ImpressionsCommunications were difficult with this location until I got hold of the new Manager - Ethan Aveen-West--and his very friendly and capable staff Anthony. Even over the Thanksgiving holiday the staff worked very cooperatively with us. GOOD JOB AND THANK YOU VERY MUCH ! BROOKS
Dee M. | Overall ExperienceI was assisted by Josiah and Lisa. They both went above and beyond to help me choose between UBox and UStorage options. I am from out of state (Las Vegas NV) so this decision was stressful for me, but they made it easy for me to come to a firm and resolute decision. Josiah even lent me his personal tool set so I could socket wrench apart some of my pieces for storage. This is by far one of the cleanest UHaul Storage facilities I've ever experienced. Every staff member I encountered seemed happy to be there and eager to help. I particularly appreciated the loading dock option and the 24 hour access indoor garage loading option to keep me out of the 5 degree snowy weather. I highly recommend this facility.
DAVID M. | First ImpressionsMoving across the country is ... a lot. This UHaul storage location was honestly a smooth experience. Accessing our storage unit was simple. Reserving and cancelling were easy. Shout out to Anthony who got us set up and closed us out. Thanks so much.
Marisa C. | Overall ExperienceGreat, friendly staff. Clean place. Very secure.
MAURICIO O. | First ImpressionsSimply awful behavior by current manager. After his disparaging attitude and behavior toward me I said that he was being patronizing to me. He glared at me and walked away despite not finishing transaction. I reapproached him and he said that I had called him a name. Not so. He then told me to leave and return if I chose. I calmly but assertively requested his manager's contact info. He refused. Men in line looked shocked. I went to my car and returned a few minutes later. He then transformed into a different personality. Very odd !! Very spooky man.
kimberly g. | First ImpressionsFast and friendly service! Location is very well maintained and convenient.
Natalya G. | First ImpressionsFriendly staff and a well-maintained facility! Convenient location too.
Matthew S. | Overall ExperienceVery clean and peaceful with nice staff
Tammy R. | Overall ExperienceAnthony (I believe that's his name) helped me move out of my storage unit and was really friendly and helpful. I think he was the one that also helped me move in. Great guy and helpful too.
Carlos C. | Overall ExperienceOverall pretty swell experience
joanna O. | First ImpressionsOvertime I have appreciated U-Haul compared to his competition like for the past decade or so it has become clear to me that this office, that's the intersection of, and 280, is superior and just about any way to any competition within U-Haul or from outside. The storage is just one more thing that they're doing very well and it ties in very well with renting their vehicles. Thank you once again good staff for allowing my needs to be taken care of in a way that took no extra time from me or created any stress
james h. | Overall ExperienceVery easy and convenient with very helpful customer service.
Shanna R. | First Impressions¡Gracias!
steve r. | Overall ExperienceI really appreciated the company's willingness to work with me when I experienced financial difficulties.
Lisa S. | Overall ExperienceShout out to Anthony for exceptional service! Thank you so much for attention to detail and personable service. Would recommend this location.
Allison M. | First ImpressionsThe facility is everything I needed. The staff is friendly, efficient,band knowledgeable.
Steve L. | Overall ExperienceMy unit was broken into through the ceiling
lee p. | Overall ExperienceA big Thank you!!!
Robert H. | Overall ExperienceI move my storage out by August 29, told the guy at the desk, gave him my #1284 told him I moved and they are still charging me, I am on the phone NOW, this is my 7th call since August 30th
annette h. | Overall ExperienceI have recamened it to a friend
Robert H. | First ImpressionsInternal communication is non existent
Maksim Y. | Overall ExperienceThe staff and the facility are fabulous.
Debra D. | Overall ExperienceVery happy with U Haul Storage. Very clean, very attentive, helpful, cheerful staff who helped me. Anthony was tthe one who helped me, he was excellent.
Shoshannah Y. | First ImpressionsReally appreciate the dollies available to pack / unpack storage unit.
Robert P. | First ImpressionsPatrick was very helpful, friendly and efficent.
martine b. | First ImpressionsAnthony Duke was extremely helpful during the move in process. Even though the system was being a pain, he provided an outstanding experience, give this guy a raise.
Nicholas K. | Online Move InSalesperson was exceptional! He went above and beyond. Great team!
Assata K. | First ImpressionsThere need to be clear signage in the building regarding after hours access. We were locked out during our move in with our unit still open inside with belongings in it. It would have been nice to been given either an announced warning the doors would be locking or at the very least have the time the doors lock posted on the access entry. I do realize that the hours are in the email that is sent but after spending 2 straight days moving a lot of people are not going to read through the email they just want to get finished with their move. Other than that the the staff were all extremely friendly and helpful and the location is clean and security seems to be a priority. There were also plenty of carts to help get our belongings in.
DAVID K. | Online Move InThe man that helped me was wonderful, incredibly helpful, got me a great rate and even though the computers were being slow he still a manger to do everything as quickly as possible and held great conversation
Laura W. | First ImpressionsProbably the best U-Haul location I’ve been to!
CHEN S. | First ImpressionsI moved out on 7/20 then was charged for my unit that was billed on 7/27 as well as a late fee and an embarrassing letter stating that I didn't pay my bill was sent to my emergency contact. But it was uhauls bad, they forgot or failed to notice that I put in my move out request on 7/20. Totally embarrassing.
HEATHER M. | Overall ExperienceKeelin(I'm not sure if this is how you spell his name) at the St Paul store on Highway 280 was totally awesome. He helped me clear up a mistake I made with a smile. He was patient and kind and very supportive to my needs. Also overhearing the interactions with each person that works in this location was caring, nice and seems like the other customers were enjoying their experience as well. They all should definitely be commended.
Tanya B. | Online Move InAnthony Duke was really helpful and kind!
Carlos C. | First ImpressionsThank you U-haul.
Tracy F. | Overall ExperienceWith my first 2 units at this location ACH payments did not stick, so I incurred a late fee on one before it was resolved. I believe it is all set up on this 3rd unit, so it should be fine.
Michelle S. | Online Move InGreat front desk help. Best I have seen at any U-Haul
Erik A. | First ImpressionsGracias
Carlos B. | Overall ExperienceMy check-in process was extremely easy and the Uhaul staff were very friendly and helpful.
KENNON B. | First ImpressionsStaff was fantastic! Helped me back the truck in. Lots of carts made transferring my stuff into the unit very fast and easy.
Martin P. | First ImpressionsGreat service, clean facility, and friendly staff. Love this Uhaul @ hwy 280 St. Paul, MN Thank you! Respectfully, Floyd
floyd t. | Overall ExperienceThis store on como ave in Minneapolis/St. Paul area is advertised as a 24 hr storage unit, so I got there at around 7pm right as the office was closing down for the day, yet I managed to get service and I got to rent a unit for my stuff. However as I was wrapping up my move, I still had just a couple of things to bring when all of a sudden the door locked on me and couldn't come in anymore having to leave a lot of my stuff unattended all thru the night and Im glad nothing got stole, but I feel like this happened because any of the ppl that worked there did not tell me anything about it. That is not even the whole problem. There is a phone number on multiple signs that say to call the gm for after hours service, but the phone would go straight to voicemail making this situation a lot more frustrating and unnecessary that it needed to be. I even called costumer service for help and they couldn't even reach this guy and or couldn't help me at all. I wasted over 3 hours dealing with this that day and at the end I just gave up and left only to come back in the morning just to secure the unit I just rented. You guys need to be more clear about you overnight policy or at least tell your customers about it. That didn't have to be as frustrating and difficult like it was that night/morning. Gracias
Guillermo R. | First Impressionsvery helpful, professional and pleasant staff. we appreciate their customer oriented service. we always feel safe and that our belongings are secure. we are grateful for the team !
Lia G. | First ImpressionsNice and cleaned
Bienvenue G. | Overall ExperienceWonderful staff, clean building and facilities. They are friendly and honest, it's always a pleasure doing business with Uhaul in St. Paul, MN off hwy 280. Thank you Uhaul staff! Respectfully, Floyd
floyd t. | First ImpressionsMy wife and I found U-Haul employee Anthony Duke to be particularly helpful during our check-in at the counters of U-Haul Moving & Storage at Hwy 280 & Como Avenue. Anthony was patient, engaging, and pleasant to work with.
Lynn L. | First ImpressionsEveryone was accommodating and helpful during the experience of loading the storage and returning the truck and trailer
theodore g. | Online Move InI didn't like the fact that I was told to get blankets but they told me that blankets are sold but rented for $5 a day! Seems like a better rate for the sale of blankets people can use in the storages to protect their furniture.
AMBER H. | First ImpressionsYour company is definitely better because of the managers Matt & Chris! Jamie is also amazing! I'm a very happy customer!
Why I A. | First ImpressionsEverything at this storage facility was as expected. If I need more storage, I will not hesitate to use this facility again.
WILLIAM H. | Overall ExperienceStorage area was well secured and lit.
Robyn B. | First ImpressionsI used Uhaul storage along with Uhaul trucks for a move recently and they made moving so much easier!
Christina B. | Overall ExperienceVery clean and easy to access, the staff is very helpful.
Jaafar A. | Overall Experiencevery quick service and clean professional nice staff i will recommend everyone to come to this location 👍
Tammy R. | First ImpressionsFast, friendly service
Joel M. | First ImpressionsIt was a pleasure doing business with you. From truck rental to clean climate controlled spaces with a loading dock. Friendly staff and a well supplied facility. I felt the anxiety I anticipated from the process disappear as every need was met! ¡Gracias!
Leah A. | Overall ExperienceExcellent service even at 10:00 at night when I left my car keys in the unit and had to wake up the Facility Manager.
David G. | First ImpressionsOverall the experience went fine. However, I did have a "hickup" that really should be addressed. When I rented the truck and took advantage of the storage unit deal, I asked specifically about 24 hour access. I knew that I would be moving late into the night so this was important. I was told I had 24 hour access. This was not the case. At 10pm the dock sliding doors locked me out. Here I was with a partially loaded truck, carts in the passage near my storage and my storage door open with no access. I pushed the After-Hours intercom button, no answer. I called the After-Hours number for Matt Underwood, no answer and directed right to automated voicemail. I then called the customer service number, obviously no answer there. I then called the alarm company who was able to give me the number to someone else, This person did answer and was able to grant me access. He did explain however that 24-hour access is a PAID service the I did not have. This is something that should have been explained by the counter rep who checked my out. I don't have to explain the stress and concern this experience caused me Since obviously I couldn't simply leave. Perhaps this can be used as a coaching opportunity for your employees.
Brian M. | First ImpressionsPrice was just too high unfortunately. But other than that, I can't complain. Hours and location are convenient, facilities were always well lit and secure, as well as clean.
Sheena M. | Overall ExperienceThis is the second time I have used your facility. I like that it feels safe and secure. It is always clean, access to the units is easy with the loading bays and the carts to move stuff.
Barbara H. | Overall ExperienceExcellent thank you very much 🙏🙏
sena a. | Overall ExperienceVery knowledgeable and friendly staff.
Erica M. | Overall ExperienceAwesome service; thanks Matt!
Joona S. | First ImpressionsStaff were helpful and b the facility was fine. UHauks antiquated computer system made online, phone and I store transactions b time consuming and cumbersome. Not at all customer friendly.
Diane O. | Overall ExperienceBusy day for the understaffed employees, but they were doing the absolute best they could. Good on em.
ELIZABETH M. | First ImpressionsLock was not in unit so needed to get one from store. Not major, but a few people were in store so had to wait.
Kyle Z. | Online Move InLady that helped me was incredible, stopped what she was doing, cleaning, and helped me out and Followed up to make sure all was well. Terrific person Thank you'
Robert M. | First ImpressionsI was really pleased with everything about your facility and service. I would definitely use it again and recommend it to others.
Gerald S. | Overall ExperienceThe staff that helped us were really amazing! They helped make our moving experience a little less stressful, which was greatly appreciated.
Katlego M. | First ImpressionsExcellent customer service and facility
Maria J. | First ImpressionsLoading dock area very well laid out. Office for registration/ checkin OK, but there should be a separate checkin and waiting area for storage versus vehicle rental customers...and a posted outline of checkin for BOTH types of customsrs.Current construction makes finding anything difficult so you need to compensate by posting in big print process for each customer type. ALSO EACH STORAGE CUSTOMER MUST RECEIVE A LARGE PRINT.COPY OF THE LEASE BEFORE BEING ASKED TO SIGN IT. LAST COMMENT ....hire a Minnesota lawyer to look at your Lease. IT is poorly written and inconsistent with this state's Self Storage statutes. O Thanks D. M Montgomery
Dee M. | First ImpressionsExcellent security measures and the long access hours is a nice perk. Hallways and loading areas are clean but pest control is lacking. Although the rodent bait traps are present in each unit, I still found a considerable amount of mice droppings inside my unit. Having the normal entrance blocked off by construction makes it difficult to access, which isn't really an issue but it would have been nice to have an announcement sent out with instructions for alternate route access or at least better signs directing people where to go. I wasn't able to reach the office by phone so I had to drive all the way there to get answers. Matt has always been helpful and friendly but it's iffy otherwise. It gets the job done but it's not worth the high price of the unit especially compared to the other options in the area.
Melissa B. | Overall ExperienceCard and pin access does not work, storage door sets off alarm every time I unlock it. Brought the card back to the representative at least 2 times to get it changed/looked at but still no difference.
Ai Li Y. | Online Move InMice got into my storage unit.
Coya N. | Overall ExperienceThe staff was very friendly and helpful.
KEARRAIH Z. | First ImpressionsGreat service!
lwabeya m. | Overall ExperienceI am always pleased with this facility. Check in for picking up truck and getting set up for storage unit is quick and easy. Love the loading dock! Facility is always clean and neat, staff is great! And dropping off the truck when we were done took no time at all! When I need storage I don't even consider other facilities because this one has always been a good experience!
Barbara H. | First ImpressionsVery user friendly!! Helpful friendly staff. Overall positive experience. Would use again!
Paul C. | Overall Experienceinfested with vermin
Kassandra M. | Overall ExperienceThis location was friendly at all times even when short handed or extremely busy. Gracias
Carla W. | Overall ExperienceI have had the need to utilize U-haul twice in the last month. First was for a van rental in Fargo, ND to move a small apartment. The second was for a truck rental for another small move plus a storage unit in St. Paul. I must say, I was blown away both times by the customer service and the technology of checking out and returning the vehicles. In regards to storage, the carts provided were a back saver and the ease, the security in place, and the cleanliness of the unit were very impressive. Applause to the guys at Main ave in Fargo and to Kellen at the Como location in St. Paul. Impressive.
Christopher D. | First ImpressionsEverything was clean and efficient. the team did an admirable job with sanitizing and preparing the lobby for social distancing.
MARCEL F. | Overall ExperienceOne minor complaint, I was not allowed to use the very strong lock I arrived with and required to purchase a new lock that I did not need.
Charles C. | Overall ExperienceI am a student and affected by the coronavirus during my move as it made everything much more difficult. I had only two people to help move into the storage unit and one to move out. I received several emails saying I would get one month free but when I asked the person working about it, they said I had to say something about it when I first secured the storage unit. This is contradictory to the offer and the $121 for the unit is needed in the moment of a pandemic.
Jason N. | Overall ExperienceAlthough indoor storage is nice . It's a pain in the butt to get my stuff to
Joseph F. | First ImpressionsGood access to highway. Friendly people helping at the desk. Good experience.
Tim L. | Overall ExperienceEverything at this site was top notch. the staff was friendly and had implemented reasonable precautions to the COVID-19 virus. The van was clean and new. The storage unit was clean and conveniently located. Both check-in and check-out (van) were professionally done and a snap.
MARCEL F. | First ImpressionsFriendly, helpful staff. Safe and clean storage with easy access. Highly recommended!
Karen P. | Overall ExperienceYou have one of the best storage facilities I have used over multiple cities and 36 years of military service. I think the security and access controls are very good. The facility is clean and easy to navigate. Two areas to comment on: first, I had a handicap accessible unit which I chose for location, but the smaller door makes lighting very poor. Second, the price increased during my two years of use, and eventually drove me to find alternate storage.
John W. | Overall ExperienceNeed to deal with the apparent mice issue.
Robert B. | Overall ExperienceStorage was a bit smaller than the dimensions provided. Should let customers know that
IRVING R. | Overall ExperienceWebsite not user friendly. Difficult to pay fees online.
Patrick G. | Overall ExperienceGracias
Jennifer M. | Overall ExperienceWhen returning the vehicle it tells you to wait until someone comes to check the vehicle, yet, someone should be watching and not assume someone else has come to help.
ANNETTE b. | Overall Experiencenice place to store your stuff
Lemuel T. | Overall ExperienceSatisfied with the service at that U-Haul location, which cannot be said with some other locations.
Tsuleng L. | Overall ExperienceMouse feces and urine over all of my stuff. Got charged an extra month, still waiting on refund
andrew t. | Overall ExperienceSome of the staff was helpful, but the manager was terrible. Mice were all over the unit. When we inquired in the office - the responses from the site manager was "What do you want me to do about it?"
Elliot C. | Overall ExperienceThere was no toilet paper the night I was there unloading my things to put them in storage.
Roynisha R. | Overall ExperienceThis UHaul facility was the best I've worked with.
Adrienne S. | Overall ExperienceAlways helpful and courteous staff. I used storage facility for 2 years and whenever I came to retrieve items it was clean, well lit and secure.
Diane N. | Overall ExperienceThe process was simple and autopay is the way to go for monthly billing.
Catherine M. | Overall ExperiencePoor interaction, they do care more their business interest than customers coming back. The worst part is that you can never talk to Matthew Underwood, the manager and the staff always have excuses
Ahmediini E. | Overall Experiencenice place & people
Karen P. | Overall ExperienceStorage fees are too expensive and there are no discounts for students.
assata k. | Overall ExperienceMy storage unit was auctioned off without my knowledge 4 days after my property was put in the unit-the management would NOT work with me, saying it was the movers fault(mover was 5* on U Haul list)
Jane P. | Overall ExperienceThe only thing I could ask to be improved is the 24-hr access. It was not extremely clear that it was an additional charge and not already on my account. Other than that, great facility/people.
Sean G. | Overall ExperienceVery friendly staff and facility was very clean. Never saw any evidence of bugs or rodents.
joseph b. | Overall ExperienceFacility itself was good. Staff was inattentive and did not properly execute checkout; ended up getting billed for an additional month. Took a few phone calls but charges were supposedly canceled.
Charles R. | Overall ExperienceI was a little concerned about the mice issue. I would check my storage weekly and it always appear that mice were very present and climbing. No property damage however. They climb high!
alicia b. | Overall ExperienceThere are mice, make sure you wrap your belongings in plastic.
Sarah M. | Overall Experienceexcellent service and facility
Ann C. | Overall ExperienceWhen I called to inquire about final bill being pro-rated, I was told an email was sent to the site manager and I received no response. My check-out date was scheduled when I first reserved unit.
John W. | Overall ExperienceThe facility is well managed and comfortable to use. The staff is friendly and very helpful. Thank you very much for the services!
YAN S. | Overall Experience.
Brendon O. | Overall ExperienceGreat experience renting from this location over the past several years. Slightly later evening hours would have been helpful, but overall I have very few complaints.
James S. | Overall ExperienceThe staff was helpful and very knowledgeable and I would certainly use U haul for all of my future needs.
Cherie S. | Overall ExperienceThis facility was secure and temperature controlled. My belongings stayed safe for a full year. My only complaint is that many of my belongings were stained or contaminated by rodent feces/urine.
AMY J. | Overall ExperienceThe location was super convenient and made moving a much smoother process!
Laura W. | Overall ExperienceMy room 1905 had mice in it. They pooped and peed all over my mattress and ruined it. I will never keep my belongings in a U-Haul again.
Riley M. | Overall ExperienceVery good facility. I plan to use it again in the future.
Stephen B. | Overall ExperienceThe only nice thing was after the office closed one guy was welling to help when another wasn't.
Abdullah A. | Overall ExperienceVery smooth process and the customer service was great!! Thank you for being friendly and helpful during my UHaul experience.
Adrian F. | Overall ExperienceVery convenient. Loading dock area is great. Staffed by SUPER people!
Dean K. | Overall Experiencethe facility was clean and organized. the staff (esp Jennifer) was amazing. they were not only kind, but also so accommodating. The process from start to finish was so so easy. I would defn return
Hoai P. | First ImpressionsExtremely helpful. It was my first time moving and they were nothing but GREAT and kind and helpful.
PeyEe F. | Overall ExperienceThe guy that help us was very nice and helpful
tammy a. | First ImpressionsI made many changes to my uhaul itinerary, and all the staff wrre wonderful in assisting me. Thanks.
joseph b. | Overall ExperienceInitially Went in just to get pickup truck. Ended up getting moving supplies and storage for one month. Will be using U-Haul again when I am moving at the end of my storage cycle
Michael G. | First ImpressionsExtremely dissatisfied & offended by the disservice I received from U-Haul staff. The rude insults & discrimination were uncalled for. Can not endorse nor recommend to anyone. Thank you very little
lonnie c. | Overall ExperienceWords cannot describe how helpful customer service was
PeyEe F. | First ImpressionsCory is an excellent employee and representative of U-Haul. He is friendly, patient, helpful, and professional. I highly recommend this facility.
Catherine M. | First ImpressionsIt’s a very good place to temporarily store your belongings with just one card for check in and out 24/7. Strongly recommend!
Xiao S. | Overall ExperienceIf I ever need storage u haul is the only place
Abdikadir S. | Overall Experiencefemale worker at office counter. was super unfriendly!
Katie b. | Overall ExperienceGreat service and equipment. Easy to work with.
Benjamin B. | Overall ExperienceEveryone that helped my girlfriend and I were extremely helpful, professional, and polite.
Laura W. | First ImpressionsGreat service.
Brendon O. | First ImpressionsBest experience I have ever had a moving/storage facility. The staff from the beginning to end was knowledgeable, polite and a delight to work. I would highly recommend to anyone.
Darlene P. | Overall ExperienceThis location and choice of storage space was perfect for our needs.
linda g. | Overall ExperienceService was slow. But employees were helpful.
Alexa M. | Overall ExperienceI appreciate U-Haul for providing me with storage for my things. Thanks U-Haul.
Alicia S. | First ImpressionsOriginally, purchased a 5x5 unit and realized upon arrival that I needed more space. The staff was accommodating and helped me transition to a 10x5. Great facility.
Elise H. | Overall ExperienceThe man at the front counter was rude when I was simply asking if there was anyone else who could help me because my kids were in the car in the loading dock and my card wouldn't work.
Julia P. | First ImpressionsGreat storage experience
Katherine H. | Overall ExperienceGood overall but it’s very difficult to get a hold of the staff for help via the phone
VAN H. | Overall ExperienceAll good except it smells awful. Air filtration NOT toxic fragrances would help.
diana g. | Overall ExperienceThank you for being accommodating after U-Haul's error in my initial booking for storage space!
Justin C. | First ImpressionsI’ll come to this location for all my Uhaul and storage needs
Clifford A. | First ImpressionsVery clean well organized and the staff was very friendly and professional.
Stephen H. | Overall ExperienceI was able to pick the truck up in a convenient location no hassle clean and gas ready truck customer service was great
Brittany P. | First ImpressionsThe van and storage are well maintained
Regina p. | First ImpressionsWill use again in the future! The guys here were personable and friendly!
allison b. | Overall ExperienceWe came into U Haul after having a bad experience at Publuc Storage next door. The staff was friendly, and was very helpful. Whole process from renting to unloading was quick and easy. ¡Gracias!
Darlene P. | First ImpressionsPerson who helped me was super friendly and helpful!
jeff k. | First ImpressionsWas available when I needed it. Thank you.
SCOTT D. | Overall ExperienceShe was quick , professional and helpful!
Vanessa K. | First ImpressionsWhen I checked out I will still getting billed for days later so customer service at the desk need to pay a more attention. To make sure the heat check people out on May due date it's been a wonderful
Latracha M. | Overall ExperienceCustomer Service was great. Keep up the good work
Anthony h. | First ImpressionsGood value clean great location and helpful staff
Eric W. | Overall ExperienceIf I ever needed a storage facility again this one would be my first choice. Always clean and always smelled clean. The people I dealth with were kind. I always felt safe and comfortable here. Thank y
Barbara H. | Overall ExperienceEvery one was Cool
lola j. | First ImpressionsGreat experience at a rough patch in my life. I'm a widow. My home burned and The Uhaul team couldn't have been better: caring, professional and have earned my loyalty.
krag s. | Overall ExperienceStaff was very friendly and accommodating!
Mason M. | First Impressionsno additional comments
Joseph R. | Overall ExperienceGreat Service!
bob r. | Overall ExperienceI began my storage rental yesterday and rented my truck from a different location .. the rep didn't tell me that I didn't have 24 hour access... so i have to wait until the morning to move my things
GILLIAN R. | First ImpressionsNo complaints
JUANITA H. | Overall ExperienceThe 2520 Como Ave location is fantastic from the heated bay for loading and unloading to the friendly and helpful staff. Public Storage who?
robert r. | First ImpressionsHad mice droppings all over our storage items. Fortunately we had most things in totes with lids. Nothing was damaged. There was a rodent box in the unit but it obviously was not doing the job.
krista R. | Overall ExperiencePeople were easy to work with
justin l. | Overall ExperienceNo sign that mice got into my belongings, but the unit was full of mouse droppings when it was first opened.
ANTHONY V. | Overall ExperienceUHaul has been wonderful to us across cities, however this location stands out for their service. Always quick, polite, and helpful!
Lauren O. | Overall ExperiencePat (?) was very helpful, thorough and accommodating.
diana g. | First ImpressionsVery able assistance from Jennifer, very easy to reserve just what I wanted online. I had previously used this facility for climate controlled storage of valuable furniture, etc. and it was great.
JOAN M. | First ImpressionsI appreciate the 24 hour access
waleed s. | Overall ExperienceI was overcharged one day of truck rental. Submitted a claim to manager never heard back. A rug got stolen from storage unit, no one bothers to review camera tape.
Anis T. | Overall ExperienceGreat service!
Melissa N. | Overall ExperienceVery helpful and friendly staff.
Joe F. | Overall ExperienceI spoke with Brian and several other staff members, all of them were wonderful
Michael B. | ReservaciónDid hitch wiring instalation and rented a trailer. Great staff, great service.
DAVID K. | ReservaciónI was entirely impressed with the staff person who assisted me. She was attentive, polite, exact and efficient. You've got a gem of an employee there.
Mark T. | ReservaciónI rented 2 5x5 storage units for 3 months and a Cargo Van. The place is Super clean. All 8 staff I met were very caring and professional . Would rent there again for sure.
julie s. | ReservaciónVery good and efficient process
Nancy L. | Overall ExperienceThere was no ramp to bring a cart down inside. You had to exit, re trigger the outside door and push your stuff up to your vehicle- on a slope. And the yellow stops made it hard to lower stuff.
kimberly B. | Overall ExperienceWith the exception of Corey, it seems the staff could care less.
DANIEL E. | Overall ExperienceThere has been $249 charge on my credit card after emptied my unit 6 days before the end of the month and notified them. it's been 10 days and I'm still waiting for my reimbursement.
Guled K. | Overall ExperienceThanks for the help!
David R. | Overall ExperienceI reserved a truck on 9/9/18 for Sat 9/29/18, weeks in advance email states it was guarantee however the day before I was to pick up the truck I received a call stating there’s was no truck available
Lanae G. | ReservaciónEverything worked out great. No further comments
Michael L. | ReservaciónI really appreciated the customer service & facilities at this location. Very easy to use. The only change I would suggest is to have a trash bin on-site for customers to use when emptying the unit.
Leah B. | Overall ExperienceAll good.
MARY J. | Overall ExperienceEverything was great. No complaints. Great people. Location is easy to find.
patrice T. | Overall ExperienceMy rating I believe sums it all up, just an amazing place to securely store your most prized possessions. Thumps up for you guys!
DEREK C. | Overall ExperienceThere was a TON of mouse poop in my storage unit. In contrast, I've had non-climate control storage units and no problems with mice. The lack of trash disposals is disappointing.
ANNIE L. | Overall ExperienceNo additional comments
Mason M. | Overall ExperienceWaiting times were long and messages were not passed effectively. I called 24 hours in advance to get access to my ubox and the message was never received. Onsite staff fixed problem but still frustr
Karina A. | Overall ExperienceThe website needs to be simplified.
Gail C. | Overall ExperienceVery convenient for University students!
Nicole N. | Overall ExperienceClean, easy to navigate, friendly and helpful staff
Theresa C. | Overall ExperienceThis facility is always clean and the staff is very helpful.
Lynda R. | Overall ExperienceStaff is very helpful and property is well maintained.
Lynda R. | ReservaciónThanks for all your help
Nathan V. | Overall ExperienceI've rented storage units at your facility twice now and would gladly do it again.
casey b. | Overall ExperienceThe only improvement that would be suggested is having more than one loading dock - perhaps north and south side. There aren't enough docks to move items in/out if it's a last/first day of the month.
Scott K. | Overall Experiencegood
Matt M. | Overall ExperiencePeople get goofy sometimes, but thats the nature of move-in season
kevin M. | Overall ExperienceExcellent customer service and facility’
Richard N. | Overall ExperienceI was taken advantage of because i was from out of town and computers were down at facility. I would never recommend to anyone
john b. | Overall ExperienceVery nice facility
Gary C. | Overall ExperienceThe staff were friendly and quick to help me get set up. OF the multiple times I've used this location through the years, it's always been a smooth experience with really clean units.
Krista M. | ReservaciónWe had a free 30-day storage rental with our truck rental, and everything was very smooth. Great location, great experience!
Elissa F. | Overall ExperienceGreat experience- thank you!
Jean D. | Overall ExperienceOverall my experience was very positive. From the first day to the last the staff was always very helpful. The only reason I cannot say "excellent" is because of the mouse droppings in the unit.
CHAD C. | Overall ExperienceEverything was clean and organized.
Timothy L. | Overall ExperienceI used the storage facility for 3 months, drove a 20 ft truck 400 miles, and used a cargo van for 4 hours one afternoon. The people at Uhaul were friendly and easy to work with!
kyle w. | Overall ExperienceSince I have not actually used the service and you are apparently Charleston me for it. I am not "satisfied'. I called twice to change the dates and you tell me how was my service? I haven't used it
hannah s. | ReservaciónVery clean facility, expert staff & easy acess. Perfect !
catherine d. | ReservaciónI was downsizing my storage unit. Polite customer service, took care of my transaction quickly.
Diane N. | ReservaciónThe facility was clean, and adequate for the amount of storage that I needed. The seemed fresh and clean, and the lighting was adequate, also it was not noisy.
ronnie w. | ReservaciónGreat facility, clean, organized, user friendly. Quick service with locker assignment and fair rates.
julia s. | ReservaciónGracias.
Kitrina B. | Overall Experiencegreat customer service very helpful
SOWDA M. | ReservaciónFriendly and efficient service.
Timothy L. | ReservaciónSuper nice facility and personnel!
Richard c. | Overall ExperienceVery helpful staff
BILL L. | Overall ExperienceNo comments at this time.
Stephanie J. | Overall ExperienceWe had only a small amount of time available to find a storage unit as the facility we were originally at was overbooked. This location was helpful and made the experience so easy!
michael C. | Overall ExperienceNinguno
Bradley T. | Overall ExperienceI could not be more pleased with my experience at the U-Haul Storage Facility. The facility provided the storage I needed as I downsized and prepared my residence of 30 years for sale. Excellent!!!!
Jerry R. | Overall ExperienceSome computer difficulties at the beginning- but staff was friendly and everything worked out!
Katherine M. | Overall ExperienceRats had obviously nested in my unit making themselves quite at home among the furniture, shredding wrapping paper to make nests, leaving hair and rat poop all over the place. Not what I been hopin
GORDON B. | Overall ExperienceThanks for all your help
ann c. | Overall Experience