Customer Reviews for U-Haul Moving & Storage at Hwy 280

Clasificación:

3.0

My order was not complete. I had ordered a rolling cart and furniture pads, but they were not in the back of the truck when I picked it up. I did receive a refund for the items, however.

Clasificación:

5.0

Well maintained location very good customer service, my only issue was the truck they gave me felt like it's falling apart. Needs lot repairs....

Clasificación:

5.0

The people were friendly, professional, helpful and incredibly efficient. We actually enjoyed our experience! Great lication

Clasificación:

5.0

Good job

Clasificación:

5.0

Excellent services

Clasificación:

5.0

I had a U-Haul truck for longer than I expected and they solved the situation. I went from extremely angry and disappointed but everything was solved by the location employees. The ones overseas and national are not as good as the local employees. Even though they all need a lot of improvement. It's a good business #BMjr

Clasificación:

5.0

The guy that helped me out was very informative and helpful!!

Clasificación:

5.0

Storage area was well secured and lit.

Clasificación:

5.0

Service was top excellent. Very helpful and friendly staff.

Clasificación:

5.0

They made the truck rental seamless and the storage area is safe well secured and lit. I'll only rent with them from now on!!

Clasificación:

5.0

I'm not sure. I thought everything was great. Very professional and friendly. Best experience I have had with any u haul

Clasificación:

5.0

Very easy transaction.👍👍

Clasificación:

5.0

I used Uhaul storage along with Uhaul trucks for a move recently and they made moving so much easier!

Clasificación:

4.0

Be a little nicer.

Clasificación:

5.0

Uhaul was a great one stop shot for all of my moving needs!

Clasificación:

5.0

everything went well.

Clasificación:

1.0

I was Mis inform about my rental

Clasificación:

1.0

Entire experience was horrible. I may have ptsd

Clasificación:

5.0

Everyone was very courteous and professional. Thanks to Pat for loaning me a strap with a ratchet for my dolly.

Clasificación:

5.0

i wasn't aware that my van was around the back of the building. perhaps the website check-in can make a note of that

Clasificación:

3.0

I had to pick up the Uhaul and car tow at two different locations which was inconvenient and I was not made aware of the fact that I was responsible for attaching and loading the car on the tow

Clasificación:

5.0

Nothing everything was fine customer service was great. Gracias

Clasificación:

5.0

Very clean and easy to access, the staff is very helpful.

Clasificación:

4.0

This is a tale of two ratings. The inperson staff was amazing (5 stars!) and helped fix the quagmire that was contactless pickup (0 stars). My best advice is to completely redesign contactless pickup. Maybe model it after the rental car industry that has been doing this for years. We assumed the process would be easy but it was more like the world's worst scavenger hunt. It delayed our move for about an hour and included random steps like "hey, we need to call two of your buddies! Why you ask, who knows? Maybe bad drivers and don't have buddies?" They called my contacts but never called me back. After 30 minutes of standing outside, we just went inside where the onlocation staff helped us cancel that whole mess, make a new reservation, and get us moving in about 10 minutes. You should give the excellent inperson staff at this location raises for unintentionally making their jobs more difficult. I recommend using the new funds created from firing whatever CEO dreamed up the nightmare that is U-haul contactless pickup.

Clasificación:

5.0

Everyone working there is really nice

Clasificación:

5.0

very quick service and clean professional nice staff i will recommend everyone to come to this location 👍

Clasificación:

5.0

great experience overall!

Clasificación:

1.0

People are rude

Clasificación:

5.0

Fast, friendly service

Clasificación:

5.0

Nice solid truck. It's always so nice to have the loading ramp and hand truck. I once again had friendly, knowledgeable helpful staff with quality interaction. Thanks souch!!

Clasificación:

4.0

My experience was five out of five stars until it came time to return the vehicle. At that point it went down to one star. I arrived three minutes after the location closed and was told by a worker to just do a self check in because it would only take about one minute. In reality it took close to an hour. The reason for this is because to website wasn't working for me (or another customer trying to return his vehicle) and then when calling the customer service number I had to wait on hold for 30 minutes before talking to someone. And even if the check in website had been working, it still would have taken at least 10-15 minutes, not one minute. I wish the gentleman there had just taken a few minutes to check me in himself.

Clasificación:

4.0

I had an issue with the truck and Matt (U-Haul employee was really helpful.

Clasificación:

5.0

Uhaul share worked great!

Clasificación:

4.0

I wasn't crazy about having to park down the street. Also, my van was not ready. I had to wait another 8-10 minutes for the employee to scrape off ice and snow from the windshield. Otherwise, everyone was very friendly.

Clasificación:

5.0

It was a pleasure doing business with you. From truck rental to clean climate controlled spaces with a loading dock. Friendly staff and a well supplied facility. I felt the anxiety I anticipated from the process disappear as every need was met! ¡Gracias!

Clasificación:

5.0

Friendly staff, easy pick up!

Clasificación:

5.0

The two gentlemen I worked with were for professional and nice. Great at explaining things and made it very easy!

Clasificación:

5.0

Very friendly staff. Clean location. Truck ran great.

Clasificación:

5.0

Friendly and helpful.

Clasificación:

4.0

Newer truck this one was tired

Clasificación:

4.0

Gas tank reading was not totally accurate, and read in company's favor instead of customer's. But otherwise good service and everything as expected!

Clasificación:

5.0

Excellent service even at 10:00 at night when I left my car keys in the unit and had to wake up the Facility Manager.

Clasificación:

5.0

They were great, really helpful.

Clasificación:

1.0

Have my truck ready on time

Clasificación:

4.0

Drop off of truck after hours was a little confusing. Put key drop in back where truck dropped off.

Clasificación:

5.0

Pleasant and courteous.

Clasificación:

4.0

Overall the experience went fine. However, I did have a "hickup" that really should be addressed. When I rented the truck and took advantage of the storage unit deal, I asked specifically about 24 hour access. I knew that I would be moving late into the night so this was important. I was told I had 24 hour access. This was not the case. At 10pm the dock sliding doors locked me out. Here I was with a partially loaded truck, carts in the passage near my storage and my storage door open with no access. I pushed the After-Hours intercom button, no answer. I called the After-Hours number for Matt Underwood, no answer and directed right to automated voicemail. I then called the customer service number, obviously no answer there. I then called the alarm company who was able to give me the number to someone else, This person did answer and was able to grant me access. He did explain however that 24-hour access is a PAID service the I did not have. This is something that should have been explained by the counter rep who checked my out. I don't have to explain the stress and concern this experience caused me Since obviously I couldn't simply leave. Perhaps this can be used as a coaching opportunity for your employees.

Clasificación:

5.0

Great experience. Let me cancel the hand truck I discovered I didn't need that morning. And both PU & drop off for quick and easy.

Clasificación:

5.0

Less questions on the web reservation trying to sell more products.

Clasificación:

5.0

I wonder if there is any way to expand the customer parking. Probably not, but when it's busy, parking on the frontage road can be a bit of a hike. It wasn't a glaring issue, just a thought!

Clasificación:

5.0

It would have been nice to get in touch with this location directly versus when I call this store it routed to an online agent when I really needed to ask a couple questions on my pick up and return.

Clasificación:

5.0

A bit more cleanliness would be nice. Want to be assured that it was 'sanitized' from the previous driver. Van worked perfectly though!!

Clasificación:

5.0

Great experience, great value.

Clasificación:

3.0

Fix your pick up truck process. I did the check in the day before and the upload my license front and back. It still took 20-30 minutes to actually get my truck.

Clasificación:

5.0

Overall, the experience was good. A couple things though: 1) The tires need to be replaced with something more suitable for MN winter. We couldn't pull off to the side of the street near our house (in Minneapolis, definitely not a rural location) without getting stuck and had to park far down the street which made moving heavy furniture considerably more difficult. 2) There was an issue with the online system during drop-off. It brought me to a checklist, which I followed and indicated the reservation was completed. But then after locking the vehicle and dropping the key in the after-hours slot, I noticed that the reservation was still active on my account and that it hadn't been closed after all and that it required questions be answered and photos of the odometer be taken - which I couldn't do at that point since I'd already dropped the key. So basically the reservation couldn't be closed till the next day due to a fault with the online platform, which I worry increased the rental cost.

Clasificación:

5.0

Nothing, I don't think any improvement is needed.

Clasificación:

5.0

People were helpful, courteous and quickly effecient.

Clasificación:

3.0

I didn't realize that the U-haul truck is a rear-wheel drive vehicle, which resulted the vehicle getting stuck in unplowed areas (very inconvenient and wasted time, especially in a home that is located on an upward slope). There is also the odor of cigarette in the U-haul truck as well. To avoid my teenage helpers from second hand smoke exposure, they have to drive in a separate car. The truck was less than a quarter full which is even more frustrating. I don't want to have to pay for fuel first, then haul my belonging to my new home, and then re-fuel again trying to estimate the right amount before returning the truck. As a customer, that is what we're paying you for - To eliminate frequent traveling and to make our transition more smooth. Other than that, customer service personnel is good. =)

Clasificación:

2.0

Employees should be more accommodating and friendly. I dropped my truck on the lot a few days before it was due back. I wasn't ready to close the contract because it needed to be cleaned and I had to get the blankets together for them. I got a very rude call from this location stating that I'm not allowed to drop the truck off without the keys and they were rushing me to close my contract even though I had a few days left on my contract. I believe they just wanted the keys so they could rent to the next customer and not honor the contract they had with me.

Clasificación:

5.0

Wonderful crew and experience. Moses was awesome :)

Clasificación:

1.0

They charged me everything over. Even though I brought the vehicle back to uhaul at 9:15PM same day I picked up, they still charge me extra day, insurance, gas everything. This is so bad. When I called this morning they asked my phone call and they didn't want to talk to me.

Clasificación:

2.0

Make sure the vehicle doesn't get stuck

Clasificación:

5.0

Very easy oick-up and return. Efficient operation. Thanks.

Clasificación:

5.0

nothing

Clasificación:

5.0

Very knowledgeable. Very friendly people. I love them

Clasificación:

5.0

The contactless license scan was a good idea

Clasificación:

4.0

Price was just too high unfortunately. But other than that, I can't complain. Hours and location are convenient, facilities were always well lit and secure, as well as clean.

Clasificación:

5.0

This is the second time I have used your facility. I like that it feels safe and secure. It is always clean, access to the units is easy with the loading bays and the carts to move stuff.

Clasificación:

5.0

Excellent thank you very much 🙏🙏

Clasificación:

5.0

Very knowledgeable and friendly staff.

Clasificación:

5.0

Awesome service; thanks Matt!

Clasificación:

5.0

Staff were helpful and b the facility was fine. UHauks antiquated computer system made online, phone and I store transactions b time consuming and cumbersome. Not at all customer friendly.

Clasificación:

4.0

Busy day for the understaffed employees, but they were doing the absolute best they could. Good on em.

Clasificación:

4.0

Lock was not in unit so needed to get one from store. Not major, but a few people were in store so had to wait.

Clasificación:

5.0

Lady that helped me was incredible, stopped what she was doing, cleaning, and helped me out and Followed up to make sure all was well. Terrific person Thank you'

Clasificación:

5.0

I was really pleased with everything about your facility and service. I would definitely use it again and recommend it to others.

Clasificación:

5.0

The staff that helped us were really amazing! They helped make our moving experience a little less stressful, which was greatly appreciated.

Clasificación:

5.0

Excellent customer service and facility

Clasificación:

5.0

Loading dock area very well laid out. Office for registration/ checkin OK, but there should be a separate checkin and waiting area for storage versus vehicle rental customers...and a posted outline of checkin for BOTH types of customsrs.Current construction makes finding anything difficult so you need to compensate by posting in big print process for each customer type. ALSO EACH STORAGE CUSTOMER MUST RECEIVE A LARGE PRINT.COPY OF THE LEASE BEFORE BEING ASKED TO SIGN IT. LAST COMMENT ....hire a Minnesota lawyer to look at your Lease. IT is poorly written and inconsistent with this state's Self Storage statutes. O Thanks D. M Montgomery

Clasificación:

3.0

Excellent security measures and the long access hours is a nice perk. Hallways and loading areas are clean but pest control is lacking. Although the rodent bait traps are present in each unit, I still found a considerable amount of mice droppings inside my unit. Having the normal entrance blocked off by construction makes it difficult to access, which isn't really an issue but it would have been nice to have an announcement sent out with instructions for alternate route access or at least better signs directing people where to go. I wasn't able to reach the office by phone so I had to drive all the way there to get answers. Matt has always been helpful and friendly but it's iffy otherwise. It gets the job done but it's not worth the high price of the unit especially compared to the other options in the area.

Clasificación:

3.0

Card and pin access does not work, storage door sets off alarm every time I unlock it. Brought the card back to the representative at least 2 times to get it changed/looked at but still no difference.

Clasificación:

3.0

Mice got into my storage unit.

Clasificación:

5.0

The staff was very friendly and helpful.

Clasificación:

5.0

Great service!

Clasificación:

5.0

I am always pleased with this facility. Check in for picking up truck and getting set up for storage unit is quick and easy. Love the loading dock! Facility is always clean and neat, staff is great! And dropping off the truck when we were done took no time at all! When I need storage I don't even consider other facilities because this one has always been a good experience!

Clasificación:

5.0

Very user friendly!! Helpful friendly staff. Overall positive experience. Would use again!

Clasificación:

1.0

infested with vermin

Clasificación:

5.0

This location was friendly at all times even when short handed or extremely busy. Gracias

Clasificación:

5.0

I have had the need to utilize U-haul twice in the last month. First was for a van rental in Fargo, ND to move a small apartment. The second was for a truck rental for another small move plus a storage unit in St. Paul. I must say, I was blown away both times by the customer service and the technology of checking out and returning the vehicles. In regards to storage, the carts provided were a back saver and the ease, the security in place, and the cleanliness of the unit were very impressive. Applause to the guys at Main ave in Fargo and to Kellen at the Como location in St. Paul. Impressive.

Clasificación:

5.0

Everything was clean and efficient. the team did an admirable job with sanitizing and preparing the lobby for social distancing.

Clasificación:

4.0

One minor complaint, I was not allowed to use the very strong lock I arrived with and required to purchase a new lock that I did not need.

Clasificación:

3.0

I am a student and affected by the coronavirus during my move as it made everything much more difficult. I had only two people to help move into the storage unit and one to move out. I received several emails saying I would get one month free but when I asked the person working about it, they said I had to say something about it when I first secured the storage unit. This is contradictory to the offer and the $121 for the unit is needed in the moment of a pandemic.

Clasificación:

3.0

Although indoor storage is nice . It's a pain in the butt to get my stuff to

Clasificación:

5.0

Good access to highway. Friendly people helping at the desk. Good experience.

Clasificación:

5.0

Everything at this site was top notch. the staff was friendly and had implemented reasonable precautions to the COVID-19 virus. The van was clean and new. The storage unit was clean and conveniently located. Both check-in and check-out (van) were professionally done and a snap.

Clasificación:

5.0

Friendly, helpful staff. Safe and clean storage with easy access. Highly recommended!

Clasificación:

4.0

You have one of the best storage facilities I have used over multiple cities and 36 years of military service. I think the security and access controls are very good. The facility is clean and easy to navigate. Two areas to comment on: first, I had a handicap accessible unit which I chose for location, but the smaller door makes lighting very poor. Second, the price increased during my two years of use, and eventually drove me to find alternate storage.

Clasificación:

3.0

Need to deal with the apparent mice issue.

Clasificación:

4.0

Storage was a bit smaller than the dimensions provided. Should let customers know that

Clasificación:

4.0

Website not user friendly. Difficult to pay fees online.

Clasificación:

5.0

Gracias

Clasificación:

5.0

When returning the vehicle it tells you to wait until someone comes to check the vehicle, yet, someone should be watching and not assume someone else has come to help.

Clasificación:

5.0

nice place to store your stuff

Clasificación:

4.0

Satisfied with the service at that U-Haul location, which cannot be said with some other locations.

Clasificación:

2.0

Mouse feces and urine over all of my stuff. Got charged an extra month, still waiting on refund

Clasificación:

1.0

Some of the staff was helpful, but the manager was terrible. Mice were all over the unit. When we inquired in the office - the responses from the site manager was "What do you want me to do about it?"

Clasificación:

5.0

There was no toilet paper the night I was there unloading my things to put them in storage.

Clasificación:

5.0

This UHaul facility was the best I've worked with.

Clasificación:

5.0

Always helpful and courteous staff. I used storage facility for 2 years and whenever I came to retrieve items it was clean, well lit and secure.

Clasificación:

5.0

The process was simple and autopay is the way to go for monthly billing.

Clasificación:

2.0

Poor interaction, they do care more their business interest than customers coming back. The worst part is that you can never talk to Matthew Underwood, the manager and the staff always have excuses

Clasificación:

5.0

nice place & people

Clasificación:

4.0

Storage fees are too expensive and there are no discounts for students.

Clasificación:

1.0

My storage unit was auctioned off without my knowledge 4 days after my property was put in the unit-the management would NOT work with me, saying it was the movers fault(mover was 5* on U Haul list)

Clasificación:

5.0

The only thing I could ask to be improved is the 24-hr access. It was not extremely clear that it was an additional charge and not already on my account. Other than that, great facility/people.

Clasificación:

5.0

Very friendly staff and facility was very clean. Never saw any evidence of bugs or rodents.

Clasificación:

2.0

Facility itself was good. Staff was inattentive and did not properly execute checkout; ended up getting billed for an additional month. Took a few phone calls but charges were supposedly canceled.

Clasificación:

3.0

I was a little concerned about the mice issue. I would check my storage weekly and it always appear that mice were very present and climbing. No property damage however. They climb high!

Clasificación:

2.0

There are mice, make sure you wrap your belongings in plastic.

Clasificación:

5.0

excellent service and facility

Clasificación:

2.0

When I called to inquire about final bill being pro-rated, I was told an email was sent to the site manager and I received no response. My check-out date was scheduled when I first reserved unit.

Clasificación:

5.0

The facility is well managed and comfortable to use. The staff is friendly and very helpful. Thank you very much for the services!

Clasificación:

5.0

.

Clasificación:

4.0

Great experience renting from this location over the past several years. Slightly later evening hours would have been helpful, but overall I have very few complaints.

Clasificación:

4.0

The staff was helpful and very knowledgeable and I would certainly use U haul for all of my future needs.

Clasificación:

3.0

This facility was secure and temperature controlled. My belongings stayed safe for a full year. My only complaint is that many of my belongings were stained or contaminated by rodent feces/urine.

Clasificación:

5.0

The location was super convenient and made moving a much smoother process!

Clasificación:

1.0

My room 1905 had mice in it. They pooped and peed all over my mattress and ruined it. I will never keep my belongings in a U-Haul again.

Clasificación:

5.0

Very good facility. I plan to use it again in the future.

Clasificación:

3.0

The only nice thing was after the office closed one guy was welling to help when another wasn't.

Clasificación:

5.0

Very smooth process and the customer service was great!! Thank you for being friendly and helpful during my UHaul experience.

Clasificación:

5.0

Very convenient. Loading dock area is great. Staffed by SUPER people!

Clasificación:

5.0

the facility was clean and organized. the staff (esp Jennifer) was amazing. they were not only kind, but also so accommodating. The process from start to finish was so so easy. I would defn return

Clasificación:

5.0

Extremely helpful. It was my first time moving and they were nothing but GREAT and kind and helpful.

Clasificación:

5.0

The guy that help us was very nice and helpful

Clasificación:

5.0

I made many changes to my uhaul itinerary, and all the staff wrre wonderful in assisting me. Thanks.

Clasificación:

5.0

Initially Went in just to get pickup truck. Ended up getting moving supplies and storage for one month. Will be using U-Haul again when I am moving at the end of my storage cycle

Clasificación:

1.0

Extremely dissatisfied & offended by the disservice I received from U-Haul staff. The rude insults & discrimination were uncalled for. Can not endorse nor recommend to anyone. Thank you very little

Clasificación:

5.0

Words cannot describe how helpful customer service was

Clasificación:

5.0

Cory is an excellent employee and representative of U-Haul. He is friendly, patient, helpful, and professional. I highly recommend this facility.

Clasificación:

5.0

It’s a very good place to temporarily store your belongings with just one card for check in and out 24/7. Strongly recommend!

Clasificación:

5.0

If I ever need storage u haul is the only place

Clasificación:

2.0

female worker at office counter. was super unfriendly!

Clasificación:

5.0

Great service and equipment. Easy to work with.

Clasificación:

5.0

Everyone that helped my girlfriend and I were extremely helpful, professional, and polite.

Clasificación:

5.0

Great service.

Clasificación:

5.0

Best experience I have ever had a moving/storage facility. The staff from the beginning to end was knowledgeable, polite and a delight to work. I would highly recommend to anyone.

Clasificación:

5.0

This location and choice of storage space was perfect for our needs.

Clasificación:

3.0

Service was slow. But employees were helpful.

Clasificación:

5.0

I appreciate U-Haul for providing me with storage for my things. Thanks U-Haul.

Clasificación:

5.0

Originally, purchased a 5x5 unit and realized upon arrival that I needed more space. The staff was accommodating and helped me transition to a 10x5. Great facility.

Clasificación:

3.0

The man at the front counter was rude when I was simply asking if there was anyone else who could help me because my kids were in the car in the loading dock and my card wouldn't work.

Clasificación:

4.0

Great storage experience

Clasificación:

4.0

Good overall but it’s very difficult to get a hold of the staff for help via the phone

Clasificación:

4.0

All good except it smells awful. Air filtration NOT toxic fragrances would help.

Clasificación:

4.0

Thank you for being accommodating after U-Haul's error in my initial booking for storage space!

Clasificación:

5.0

I’ll come to this location for all my Uhaul and storage needs

Clasificación:

5.0

Very clean well organized and the staff was very friendly and professional.

Clasificación:

5.0

I was able to pick the truck up in a convenient location no hassle clean and gas ready truck customer service was great

Clasificación:

4.0

The van and storage are well maintained

Clasificación:

5.0

Will use again in the future! The guys here were personable and friendly!

Clasificación:

5.0

We came into U Haul after having a bad experience at Publuc Storage next door. The staff was friendly, and was very helpful. Whole process from renting to unloading was quick and easy. ¡Gracias!

Clasificación:

5.0

Person who helped me was super friendly and helpful!

Clasificación:

5.0

Was available when I needed it. Thank you.

Clasificación:

4.0

She was quick , professional and helpful!

Clasificación:

5.0

When I checked out I will still getting billed for days later so customer service at the desk need to pay a more attention. To make sure the heat check people out on May due date it's been a wonderful

Clasificación:

4.0

Customer Service was great. Keep up the good work

Clasificación:

5.0

Good value clean great location and helpful staff

Clasificación:

5.0

If I ever needed a storage facility again this one would be my first choice. Always clean and always smelled clean. The people I dealth with were kind. I always felt safe and comfortable here. Thank y

Clasificación:

4.0

Every one was Cool

Clasificación:

5.0

Great experience at a rough patch in my life. I'm a widow. My home burned and The Uhaul team couldn't have been better: caring, professional and have earned my loyalty.

Clasificación:

5.0

Staff was very friendly and accommodating!

Clasificación:

4.0

no additional comments

Clasificación:

5.0

Great Service!

Clasificación:

2.0

I began my storage rental yesterday and rented my truck from a different location .. the rep didn't tell me that I didn't have 24 hour access... so i have to wait until the morning to move my things

Clasificación:

5.0

No complaints

Clasificación:

5.0

The 2520 Como Ave location is fantastic from the heated bay for loading and unloading to the friendly and helpful staff. Public Storage who?

Clasificación:

3.0

Had mice droppings all over our storage items. Fortunately we had most things in totes with lids. Nothing was damaged. There was a rodent box in the unit but it obviously was not doing the job.

Clasificación:

5.0

People were easy to work with

Clasificación:

4.0

No sign that mice got into my belongings, but the unit was full of mouse droppings when it was first opened.

Clasificación:

5.0

UHaul has been wonderful to us across cities, however this location stands out for their service. Always quick, polite, and helpful!

Clasificación:

5.0

Pat (?) was very helpful, thorough and accommodating.

Clasificación:

5.0

Very able assistance from Jennifer, very easy to reserve just what I wanted online. I had previously used this facility for climate controlled storage of valuable furniture, etc. and it was great.

Clasificación:

5.0

I appreciate the 24 hour access

Clasificación:

2.0

I was overcharged one day of truck rental. Submitted a claim to manager never heard back. A rug got stolen from storage unit, no one bothers to review camera tape.

Clasificación:

5.0

Great service!

Clasificación:

5.0

Very helpful and friendly staff.

Clasificación:

5.0

I spoke with Brian and several other staff members, all of them were wonderful

Clasificación:

5.0

Did hitch wiring instalation and rented a trailer. Great staff, great service.

Clasificación:

5.0

I was entirely impressed with the staff person who assisted me. She was attentive, polite, exact and efficient. You've got a gem of an employee there.

Clasificación:

5.0

I rented 2 5x5 storage units for 3 months and a Cargo Van. The place is Super clean. All 8 staff I met were very caring and professional . Would rent there again for sure.

Clasificación:

5.0

Very good and efficient process

Clasificación:

1.0

There was no ramp to bring a cart down inside. You had to exit, re trigger the outside door and push your stuff up to your vehicle- on a slope. And the yellow stops made it hard to lower stuff.

Clasificación:

3.0

With the exception of Corey, it seems the staff could care less.

Clasificación:

2.0

There has been $249 charge on my credit card after emptied my unit 6 days before the end of the month and notified them. it's been 10 days and I'm still waiting for my reimbursement.

Clasificación:

5.0

Thanks for the help!

Clasificación:

1.0

I reserved a truck on 9/9/18 for Sat 9/29/18, weeks in advance email states it was guarantee however the day before I was to pick up the truck I received a call stating there’s was no truck available

Clasificación:

5.0

Everything worked out great. No further comments

Clasificación:

4.0

I really appreciated the customer service & facilities at this location. Very easy to use. The only change I would suggest is to have a trash bin on-site for customers to use when emptying the unit.

Clasificación:

4.0

All good.

Clasificación:

5.0

Everything was great. No complaints. Great people. Location is easy to find.

Clasificación:

5.0

My rating I believe sums it all up, just an amazing place to securely store your most prized possessions. Thumps up for you guys!

Clasificación:

3.0

There was a TON of mouse poop in my storage unit. In contrast, I've had non-climate control storage units and no problems with mice. The lack of trash disposals is disappointing.

Clasificación:

4.0

No additional comments

Clasificación:

3.0

Waiting times were long and messages were not passed effectively. I called 24 hours in advance to get access to my ubox and the message was never received. Onsite staff fixed problem but still frustr

Clasificación:

5.0

The website needs to be simplified.

Clasificación:

5.0

Very convenient for University students!

Clasificación:

5.0

Clean, easy to navigate, friendly and helpful staff

Clasificación:

5.0

This facility is always clean and the staff is very helpful.

Clasificación:

5.0

Staff is very helpful and property is well maintained.

Clasificación:

5.0

Thanks for all your help

Clasificación:

5.0

I've rented storage units at your facility twice now and would gladly do it again.

Clasificación:

4.0

The only improvement that would be suggested is having more than one loading dock - perhaps north and south side. There aren't enough docks to move items in/out if it's a last/first day of the month.

Clasificación:

5.0

good

Clasificación:

5.0

People get goofy sometimes, but thats the nature of move-in season

Clasificación:

5.0

Excellent customer service and facility’

Clasificación:

1.0

I was taken advantage of because i was from out of town and computers were down at facility. I would never recommend to anyone

Clasificación:

5.0

Very nice facility

Clasificación:

5.0

The staff were friendly and quick to help me get set up. OF the multiple times I've used this location through the years, it's always been a smooth experience with really clean units.

Clasificación:

5.0

We had a free 30-day storage rental with our truck rental, and everything was very smooth. Great location, great experience!

Clasificación:

5.0

Great experience- thank you!

Clasificación:

4.0

Overall my experience was very positive. From the first day to the last the staff was always very helpful. The only reason I cannot say "excellent" is because of the mouse droppings in the unit.

Clasificación:

5.0

Everything was clean and organized.

Clasificación:

5.0

I used the storage facility for 3 months, drove a 20 ft truck 400 miles, and used a cargo van for 4 hours one afternoon. The people at Uhaul were friendly and easy to work with!

Clasificación:

1.0

Since I have not actually used the service and you are apparently Charleston me for it. I am not "satisfied'. I called twice to change the dates and you tell me how was my service? I haven't used it

Clasificación:

5.0

Very clean facility, expert staff & easy acess. Perfect !

Clasificación:

5.0

I was downsizing my storage unit. Polite customer service, took care of my transaction quickly.

Clasificación:

3.0

The facility was clean, and adequate for the amount of storage that I needed. The seemed fresh and clean, and the lighting was adequate, also it was not noisy.

Clasificación:

5.0

Great facility, clean, organized, user friendly. Quick service with locker assignment and fair rates.

Clasificación:

4.0

Gracias.

Clasificación:

5.0

great customer service very helpful

Clasificación:

5.0

Friendly and efficient service.

Clasificación:

5.0

Super nice facility and personnel!

Clasificación:

5.0

Very helpful staff

Clasificación:

3.0

No comments at this time.

Clasificación:

5.0

We had only a small amount of time available to find a storage unit as the facility we were originally at was overbooked. This location was helpful and made the experience so easy!

Clasificación:

5.0

Ninguno

Clasificación:

5.0

I could not be more pleased with my experience at the U-Haul Storage Facility. The facility provided the storage I needed as I downsized and prepared my residence of 30 years for sale. Excellent!!!!

Clasificación:

4.0

Some computer difficulties at the beginning- but staff was friendly and everything worked out!

Clasificación:

3.0

Rats had obviously nested in my unit making themselves quite at home among the furniture, shredding wrapping paper to make nests, leaving hair and rat poop all over the place. Not what I been hopin