Comentarios de los clientes para U-Haul Moving & Storage at Hwy 14

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Hwy 14

Clasificación general:

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ROSKCO T.
Clasificación:

El cliente no dejó un comentario.

Janella H.
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No problems at all when I returned the trailer. Very happy with service.

LAUREN N.
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El cliente no dejó un comentario.

Barry S.
Clasificación:

was directed to go outside to drop off 6x12 trailer. person who directed me where to drop trailer would not speak to me when i addressed him. ask if i could get receipt for proof of drop off he sorta said my orig. receipt was proof of drop off. cant figure that out. my drop off was 2.19/20 at approx. 2pm.

WANDA R.
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El cliente no dejó un comentario.

JAMES L.
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Overall service was excellent from the young guys who helped me pick it up and once I returned it he had the technology to save me from going inside and made the return quick and seem less.

WAYNE D.
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El cliente no dejó un comentario.

PAUL W.
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everything was top notch.

DEBRA B.
Clasificación:

I am 62 years old and it was my worst experience with u-haul because the truck was on empty and I went back in told the guy and he came and looked and said it is on a fourth of tank of gas and it wasn't so I had to first get $20.00 gas before I moved anything then the truck acted like the transmission was going out so I moved one load and took it back.

CAROL W.
Clasificación:

El cliente no dejó un comentario.

SHERRIE B.
Clasificación:

Send whoever checked me out when I picked up the truck, to a customer service class or fire his a$$. I asked if they had the furniture dolly I reserved and he said yes, it's in back of the truck. Long story short when I returned it to get the dolly that was not in the back of the truck I was understandably upset and irritated. And of course typical response was will the guy didn't put it in there when I told him to. First of all I didn't ask the guy if the dolly was there I asked you. Second of all now since I drove all the way to where I was picking up the furniture and had to turn around and drive all the way back in my personal vehicle who is going to compensate me for my time and gas? Guess what nobody did. Was still charged full price, even after two different guest service Representatives that I spoke to on the phone told me that it would be adjusted. Getting back to the representative of the Highway 14 U-Haul that waited on me, and what he said when I had to return to pick up the dolly. Now I understand I've been in customer service for 27 years and I know how people try to put things off on other employees. It's understandable and it's almost expected, but at no time whatsoever should a paying customer be told to "lose your attitude lady" are you freaking kidding me I know this little boy did not just tell me to lose an attitude because he made a mistake. Yeah one way this location can improve is to get rid of this employee I believe his name was H--ter. And that's all I have to say other than where is my reimbursement that I was told I was going to get?

ROGER M.
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Everyone was so Helpful

JULIE J.
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El cliente no dejó un comentario.

TERRY S.
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Truck was empty on gas. But that was taken care of. I brought it back with a quarter tank and they are giving me $35 refund

Dylan H.
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Make sure your vehicles work and not waste my whole day

GENEVA J.
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El cliente no dejó un comentario.

LADAYSHA P.
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El cliente no dejó un comentario.

HILLORY B.
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El cliente no dejó un comentario.

DAVID G.
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El cliente no dejó un comentario.

VAN S.
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Staff made it easy. Thanks

ALISHA A.
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El cliente no dejó un comentario.

brenda P.
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Return was quick

Lynery S.
Clasificación:

The Uhaul had very little power

LILLI J.
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El cliente no dejó un comentario.

Donna S.
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El cliente no dejó un comentario.

S B.
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El cliente no dejó un comentario.

Robin G.
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El cliente no dejó un comentario.

Michael P.
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Dirty, unfriendly, packed so full you can't navigate with a pickup and trailer and that's coming from someone who drives an eighteen wheeler for a living.

CAROL W.
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El cliente no dejó un comentario.

Jeffrey G.
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Clean and efficient!

THOMAS D.
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I rented a 15' truck w/a tow dolly and it tracked perfectly.Drove from Louisiana to southern part of Idaho and the truck handled the climb from sea level to 6000 ft above sea level with ease.I am Very Impressed.

LEONARD J.
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El cliente no dejó un comentario.

ALISHA F.
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El cliente no dejó un comentario.

JASON C.
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El cliente no dejó un comentario.

DESMOND W.
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El cliente no dejó un comentario.

LOUIS JAMES B.
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The trucks really need cruise control in them. It made it a very long trip from Lake Charles LA to Kalamazoo Mi without it.

Leigh M.
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Gr8 customer service Gr8 job guys 👏

PHILLIP W.
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El cliente no dejó un comentario.

GARY D.
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The lady personal was not very nice, and rude.

TERRY S.
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Prices were great ! Friendly personnel. I will tell my friends about it !

ULIS C.
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El cliente no dejó un comentario.

JOSEPH C.
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The truck had jack Daniel bottle tops, motel key and used cigars in the glove box.. COVID 19 is spreading fast. The inside of the trucks need to be cleaned each time it's return. I do have pictures of the mess.

darrykl N.
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People at this location were excellent on the day of the rental. They helped as much as they could. The problem is not with them but with the UHaul system. Not all of the blankets we ordered were available. Moreover, we stopped in the day before to make sure everything was good to go, and we were assured everything was good. There has to be a better way to assure customers don't waste precious rental time trotting across town attempting to find items which were reserved for us. Although the truck we rented was in good mechanical order, the cab was dirty and had mud in it. With COVID, not sure if it was sanitized appropriately.

Miguel L.
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El cliente no dejó un comentario.

LaTresa H.
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El cliente no dejó un comentario.

HENRY W.
Clasificación:

Fire the current staff

RANDAL W.
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El cliente no dejó un comentario.

Carol C.
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El cliente no dejó un comentario.

IRMA M.
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N/A

Lisa E.
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El cliente no dejó un comentario.

PATRICIA H.
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Very hard to call this location. Too many adds. Put in options to connect straight to location.

Gary W.
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El cliente no dejó un comentario.

BARRY W.
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El cliente no dejó un comentario.

DAVID N.
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incredible staff

paige G.
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El cliente no dejó un comentario.

Ronald B.
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This location was very good.

GARY L.
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El cliente no dejó un comentario.

Dorothy H.
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na

JESSICA M.
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If you are looking for the best customer service. Go here and ask for Guy. He will help you out.

HERBERT W.
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The staff was extremely helpful during my visit.

SANDY F.
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Excellent customer service! Friendly staff! Clean truck !

PAUL B.
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Its hard to beat great service. I was very tired after traveling and was treated excellently.

Kevin M.
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El cliente no dejó un comentario.

Michael B.
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Guy took amazing car of me as always! Thanks for all the excellent service !!! Michael Boyer

Nelson J.
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SHOULD HAVE CHECKED THE MILAGE BEFORE I LEFT GOT CHARGED FOR DRIVING 86 MILES WHEN I BARELY PUT 15MILES ON IT I'LL NEVER RENT FROM THERE AGAIN!!!!

Dustin D.
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El cliente no dejó un comentario.

Andria M.
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El cliente no dejó un comentario.

James S.
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Everything went smooth at this location.

Kenietta T.
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El cliente no dejó un comentario.

BRIAN S.
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El cliente no dejó un comentario.

CAMERON C.
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I reserved a truck two weeks in advance for my move to Lafayette, an hour away. Five minutes before I arrived to get my truck, they said they didn't have my truck and that I had to drive an hour away to get one. I had to improvise and get a smaller stuff which I knew couldn't hold all my stuff. All this complication made my trip from 1 U-Haul load to two U-Haul load resulting in costing me more money due to spending more mileage. This cost me about 8 hours in total of lost time and made my move to my brand new house a terrible exhausting experience.

SHANNELL J.
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El cliente no dejó un comentario.

KATHERINE M.
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El cliente no dejó un comentario.

Mary K.
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El cliente no dejó un comentario.

Christi K.
Clasificación:

El cliente no dejó un comentario.

CONSTANCE C.
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El cliente no dejó un comentario.

BYRON B.
Clasificación:

Fix the light on the trailer

AMBER H.
Clasificación:

The last 2 reservations I had at the HWY 14 location were unpleasant experiences. Both times I showed up, my reservation was canceled without my knowledge. The first excuse I was given was that the Reservations Department is overbooking the location on Sunday November 29th, and no truck actually existed. One of the gentleman at the front counter helped me and found a truck I could use. While still at the location on November 29th, I asked how to avoid this in the future. The employee at the front counter said to “Physically come to our location and book to ensure you will have a truck.” I decided to book at that very moment for yesterday December 5th. I showed up on yesterday December 5th...and was told I had no truck! The excuse I was given again, was that the “Yes. The guy at the front counter made the reservation, and told me I would have a truck when I showed up, but the Reservations Department hasn't ASSIGNED a truck.” I was really disappointed in the level of customer service and lack of responsibility on the part of the employees at that location. Again, that same young man from November 29th found me a truck. However, the confidence I have in U-Haul's ability to provide even the basic level of customer service has diminished. I am just one little customer that happens to rent U-Haul's several times a month. I'm sure you all loosing my business wouldn't care to anyone. It disappointing to know I have no choice but to find other means of hauling transportation going forward.

VIRGIL P.
Clasificación:

El cliente no dejó un comentario.

JAMES B.
Clasificación:

El cliente no dejó un comentario.

MICHAEL E.
Clasificación:

El cliente no dejó un comentario.

JOSHUA M.
Clasificación:

El cliente no dejó un comentario.

MATTHEW H.
Clasificación:

El cliente no dejó un comentario.

DucHien V.
Clasificación:

My last rental was OK. The hook up of the trailer was NOT done right. The trailer was unhitched on the highway and that PUT MY WIFE AND ME IN A LOT OF DANGER. Thankfully one of the safety chains held and I was able to get off the road safely after swerving across multiple lanes. I definitely will be checking the hook up personally from now on to make sure the trailer was hitched on right by U-Haul people. I've done a lot of business with U-Haul and this was definitely not a good experience. I still recommend U-Haul based on past experience.

George R.
Clasificación:

Everything was great! The staff was very friendly.

Marcus D.
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Personnel werr not friendly and were short with words.

Tiffany B.
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El cliente no dejó un comentario.

karyn S.
Clasificación:

El cliente no dejó un comentario.

Richard S.
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Personnel provided accurate information about location to get gas. Had everything ready when I returned to turn the truck in. Procedure took less than 5 min.

Harold N.
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Loved being able to do everything online. It made the whole experience much easier than expected.

Toni T.
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El cliente no dejó un comentario.

Charmaine L.
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El cliente no dejó un comentario.

patricia W.
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El cliente no dejó un comentario.

KAREN K.
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El cliente no dejó un comentario.

DORA C.
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El cliente no dejó un comentario.

DUCHIEN V.
Clasificación:

Repeated question on the Uhaul app about the conditions of my towing truck is annoying. I made 4 trailer rentals in a span of a few weeks. Can't it tell that my truck can tow things with ease?

QUINTIN A.
Clasificación:

Truck smelled like cigarette smoke and I was supposed to return in the area I was moving and was told to return where I picked up. This notification was given to me at the desk when picking up the vehicle. Very inconvenient since I had to rush 50 miles back in order to return before closing.

Joseph M.
Clasificación:

El cliente no dejó un comentario.

BARBARA S.
Clasificación:

Inside truck was dirty the cup holder

SWLA Center for S.
Clasificación:

Don't tell a customer they can reserve a truck for two days and then email them a confirmation for one day and then upon pickup when questioned about return date be told you aren't doing 2 day rentals at this time. Suppose we were moving to another state, still no two day rentals? We found another company to rent us a truck and returned yours as soon as we could pick up the new one.

conley w. | Overall Experience |
Clasificación:

Excellent service and love the people they made my moving and storage easy!

David B. | Overall Experience |
Clasificación:

I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

CHARLES R. | Overall Experience |
Clasificación:

I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.

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