Customer Reviews for U-Haul Moving & Storage at Hwy 14

3,153 comentarios

1011 Hwy 14   Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

(337) 436-5014

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(337) 436-5014

1011 Hwy 14
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
4.0

Maybe the counter people could be more friendly.

Tesa P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOBLE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi R. 
Clasificación:
5.0

This location has always been the one that came through for me. Even when they were not the closet location. Great service, clean equipment, opened hours and days I need them for.

Michael J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paola T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

Keep up the great work.

CHRISTOPHER L. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

don B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN V. 
Clasificación:
5.0

Keep it just the way it is i see nothing much to be wrong with the operation the way it is Thumbs up 👍🏾

DENNIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

marsha W. 
Clasificación:
5.0

Awesome workers on receiving the equipment back.

Sean L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald B. 
Clasificación:
3.0

El cliente no dejó un comentario.

RALPH A. 
Clasificación:
3.0

Improve the speed of the authentication process. Especially for repeat users. You have the DL info, and photos on file, no need to reload unless old or expired. Just match the face and go on. Took over 10 minutes waiting on approval.. Waste of time.

David H. 
Clasificación:
3.0

Was told twice the original equipment was available, it wasn't, had to spend additional money and rent a larger piece of equipment, only had it for approximately an hour. Was not happy with my experience

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles N. 
Clasificación:
1.0

My reservation was "dropped" and rather than picking up my truck at the assigned location, I had to drive over 100 miles to get it here. This location was responsible for the mistake.

Bernard C. 
Clasificación:
5.0

Make sure the AC works

Steve K. 
Clasificación:
4.0

The helpers are amazing!!! Guy could use some work on customer service!!! He stopped working with me to work on a individual who came in after me! Besides that, my experience was good.

kimberley S. 
Clasificación:
4.0

El cliente no dejó un comentario.

kaytlyn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLAN D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christian B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DERRYL D. 
Clasificación:
1.0

Fire everyone in Lake Charles location if you want some more info about this feedback email me. This rental is my last I'm will not rent from UHaul again

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
1.0

Truck in poor condition. Gave me the truck with 63 miles of gas in the tank. I drove it only 23 miles. When i returned it, i had to put $27 of gas into the truck. Rip off. Will not use uhaul again.

Martin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teah B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOMMY C. 
Clasificación:
5.0

Nothing…staff superb

clifton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine T. 
Clasificación:
5.0

Every person that worked at this location was extremely helpful and nice. I've rented many uhauls from many different places and this has been my favorite. Great Job!

Anne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

There is nothing more that can be done for the positive work that this location has provided. Everything was perfect!!!!

RAYMOND M. 
Clasificación:
3.0

Keep up the good work and attitude your company displays and you will continue to reap the rewards. Gracias

Glenda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL C. 
Clasificación:
5.0

the wheel frame & door handle was very rusty needed wd-40

Terry V. 
Clasificación:
5.0

Went over milage due to huge detour because of traffic accident. Would recomend allowing more milage incase of these type of situations. Also how about cruse control on trucks. Fuel consumption is horrible and a steady speed would improve that

John B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaybernell C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresena B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

Great service no complaints.

Christopher H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshal G. 
Clasificación:
3.0

The truck was in bad condition. It did not have any air conditioning. The radio barley worked. The tire pressure se sor was on. When I picked the truck up, I immediately had to go to the gas station because the truck was on E.

Danielle L. 
Clasificación:
1.0

The two guys that work in the office are beyond RUDE

Michael T. 
Clasificación:
5.0

Wonderful experience fast check in

Vanessa H. 
Clasificación:
4.0

I'm moving and have 4 brand new boxes never used and they would not reimburse me for them because I was unable in a move to find the receipt

Cindy F. 
Clasificación:
5.0

Make sure that the truck is serviced for a leak in the rear breaks or something. There was a large spill of fluid on my driveway after I was finished unloading and returning the truck. I noticed the oil spill after I moved the truck. I tried to call them when I got home. Could not get connected.

Raymond L. 
Clasificación:
5.0

Great as is

naikema G. 
Clasificación:
5.0

The staff was very helpful and courteous.

joe S. 
Clasificación:
4.0

Ms. Rachelle and the other workers have been very helpful during my multi-truck and trailer rentals for my household move. When I had a short notice schedule change on the closing of my house, they allowed me to adjust my rental times and dates, so the equipment was ready when we needed it. That reduced a lot of stress for me.

michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette H. 
Clasificación:
5.0

N/a

Ronisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick I. 
Clasificación:
1.0

When using the mobile check out I was not allowed to mark the equipment as cleaned when returned. Also I did clean the equipment before I returned it I was forced to market as not cleaned. I left a comment on the checkout stating this and asking for someone to inspect the equipment before I was charged. I was informed after the checkout was complete that I would be receiving a call from a representative to discuss the charges. No one has called and I just received a receipt showing that I was charged to clean the equipment anyway.

kade C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy A. 
Clasificación:
4.0

El cliente no dejó un comentario.

sammy C. 
Clasificación:
5.0

They need a bigger parking area . Too many trucks not enough area

Kandace B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
3.0

El cliente no dejó un comentario.

joe P. 
Clasificación:
5.0

Very Helpful and Friendly

DARRYL G. 
Clasificación:
4.0

Friendliness of staff was just average. No blankets available to rent. Excellent to allow Sunday returns

Michael M. 
Clasificación:
5.0

Quick checkout.

Marion L. 
Clasificación:
5.0

Despite the man cleaning the truck before I used it, it had a horrible odor of marijuana and fabulosa cleaning detergent. Ppl need to get charged for bringing a truck back like that. Like a $250 fee. Then professionaly clean it.

Patricia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
3.0

Reservation made 10 ft trucks and equipment ( quilts pads) wasn't available for pick up . The clerk who waited on me, wasn't helpful, with info or to me . I had to ask another clerk for assistance while he was waiting on me . I was really disappointed

JUDY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

milan C. 
Clasificación:
5.0

Very Helpful...especially equipment handler.

Louis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
1.0

This location needs to be shut down and revamped. The van I was given literally had mold growing on the A/C vents and had not been washed outside or cleaned inside. My son who was with me riding with me, took a fever that night and I felt feverish too. The van was the only common thing, which leads me to believe it was the mold. The unit also smelled of marijuana.

Leonard K. 
Clasificación:
5.0

Very great working best location ever

AGNES P. 
Clasificación:
1.0

I placed an order yesterday for a small truck I was told it would be $29.99 per day and $.89 per mile and today when I brought the truck back I was told I owed like $55 for a 40 mile trip to replace the gas which I was not made aware of not this morning or yesterday when I made the Reservation. So as it turns out it cost me about $150 to go move a washer and dryer from Iowa to Lake Charles. Thanks a lot U-Haul next time I will call somebody else

JOHN D. 
Clasificación:
4.0

Very easy to reserve a uhaul

Nikki V. 
Clasificación:
5.0

Total help excellent equipment friendly res. Do need fuel gauge as it now leaves you guessing and afraid you'll run out

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DKeith D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

The call center was terrible. Not at all concerned with the trouble we were having and completely unwilling to use the simplest solution. They wasted 2 hours of our time and caused us to put an extra 30 miles on the truck that of course we were charged for. The store employees tried but couldn't help

JOSEPH T. 
Clasificación:
3.0

Customer service was weak (I was not greeted and the rep looked less than thrilled to see another customer), but so long as they took the vehicle back and checked-it in, I can deal with it.

Mike B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shade G. 
Clasificación:
1.0

The customer service was horrible. I arrived at the drop off location and parked the truck. I noticed an employee passing by. I asked the employee if it was ok to park in the specific parking spot. The employee said, yes. He called the truck number into another employee. When this specific employee walked up to the u-Haul that I had not gotten out of yet because I was checking the u-Haul in online. He was trying to rush me out of the truck. I explained to him that I was checking the truck in online. He said he could do it faster inside and that it would take me 30 minutes to do it myself. Which it only took me about 5 mins. He asked me to bring the keys inside when I was done. Which I did. Then asked me to go back outside and leave the keys in the truck. Which I did not. I sat the keys on the counter where an employee was standing. Everyone in this place was RUDE. Very disappointed.

KiAvonni B. 
Clasificación:
5.0

Excellent service and love the people they made my moving and storage easy!

conley w.  |  Overall Experience 
Clasificación:
1.0

I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

David B.  |  Overall Experience 
Clasificación:
5.0

I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.

CHARLES R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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