Customer Reviews for U-Haul Moving & Storage at Hwy 14

2668 comentarios

1011 Hwy 14   Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

(337) 436-5014

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(337) 436-5014

1011 Hwy 14
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

brenda R. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUWANNA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MACANDOL P. 
Clasificación:
5.0

Friendly and expedient staff.

JEFFREY B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Troy B. 
Clasificación:
2.0

The young men who worked at the location was incredible and extremely helpful. The truck was extremely dirty, dashboard sticky and smelled of smoke. You couldn't put a drink in the holder because it was so sticky.

DOMINIQUE B. 
Clasificación:
1.0

RUDE PEOPLE working the front desk and took them 2 days to call me back about lost key. why do you make me put my DL photo online then again at store i dont trust you with my info nor all the workers you have standing around doing nothin

SHARLA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANNA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky F. 
Clasificación:
5.0

As soon as we left the tire light came on so we had to stop and put air in the tire.

JODEEN R G. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce H. 
Clasificación:
1.0

The associate mixed up my drop off destination...and so I attempted to call and get it corrected. Lake charles never answered and kept getting rerouted to other locations. The first wasn't very knowledgeable at all and told me that I had to pay for destination swap even though I explained to her that it wasn't my fault. Her response was that is was on me...not in those words. So I attempted to call lake charles store on hwy 14. Still no answer! So I was transferred again to another knowledgeable associate who had it corrected for me. There is no reason that I should be on hold for hours and the location that I'm attempting to connect with does not answer! So....I will be trying my best not to use uhaul lake charles ever again! The seemed to be very unorganized in there! Very poor experience

ROY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIERA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Howard S. 
Clasificación:
5.0

Friendly staff, and on the ball.

Larry J. 
Clasificación:
3.0

When I left it had 1/4 a tank of gas, I brought it back with 3/4 and still got charged for gas

MICHELLE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
3.0

This was my first time using the app and I do not feel UHaul did a good job of preparing me for the experience. It was not until I got to the location that it was evident that I would have to use a self-service feature. I am normally accustomed to walking in and having someone help me.

NICOLAS V. 
Clasificación:
5.0

Not sure

BRENDA E. 
Clasificación:
3.0

Get help from national company to complete clean up and repairs from hurricanes Laura and Delta.

Susan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewey L. 
Clasificación:
5.0

Quick and easy there. The guy that works the yard is great. (didn't get his name). He's always taking care of business. Great Job.

Ricky F. 
Clasificación:
5.0

Nothing, just keep doing what you're doing because the service from this location is outstanding, the Manager and Staff are great.

RAYMOND M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnnie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIX L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

Buy all the Employees a Darrels Special - jalapeño mayo - gravy on the side 👍👍👍

George R J. 
Clasificación:
5.0

Get people who can hook a trailer to hitch without help from me - a 77 year old man.

RICHARD G. 
Clasificación:
1.0

I have had the worst experience in my life. This time the truck wasn't clean. The air was low on both back tires. I could not check in online. I attempted to get a truck the previous weekend so I could get out of my storage unit before the payment date. Could not get truck. Now I'm trying to reach someone and I get an email just saying, “you will be fine”. What does that mean? Then I try to move out. Can't do it online. Guy at uhaul says. Oh well they will see you moved out on Monday. Doesn't even try to check me out if the unit. Horrible

Cindy C. 
Clasificación:
3.0

Vehicle and equipment in fair condition. Rented vehicle previous day, however bad weather was forecast, so deferred moving until following day. Upon going to enter vehicle next day, truck had a completely flat tire. Tried to call uhaul's roadside assistance phone number twice (which was terrible with a long hold time) and finally submitted the claim online and got a prompt response. Waited probably 30-45 mins and they had someone come out and change tire. Upon further inspection, there were at least 3 plugs in the tire, one of which was in the side wall which should never be done. Reported the issue to the manager which stated the tire was sent to be repaired recently and agreed that the tire indeed need to be replaced, not just plugged and that he would definitely look into the situation further. Although it was inconvenient, it could have been much worse. U-Haul took care of the situation and I am appreciative of that.

CHONDRIKA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE G. 
Clasificación:
1.0

Lied,cheated and trying to rip me off

STEPHEN P. 
Clasificación:
5.0

Ninguno

Martin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel T. 
Clasificación:
5.0

Nothing. I was completely satisfied.

Vonda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

david B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sullivan T. 
Clasificación:
3.0

To expensive i had the truck for a hour an a half 1200 to 128pm an it was. 90.00

BARBARA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP R. 
Clasificación:
5.0

Was excellent service fast

SHIRLEY A. 
Clasificación:
5.0

Not really any thing I've. Seen

DENNIS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa M. 
Clasificación:
5.0

Rep was already in motion as I pulled in the yard to receive my equipment. Very courteous, professional and timely

ERIK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET B. 
Clasificación:
1.0

Terrible customer service.

CARLOS O. 
Clasificación:
1.0

piece of shit

JOSEPH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARDINE M. 
Clasificación:
3.0

Make sure trailer is at least sweeped out before giving to next customer

LANCE F. 
Clasificación:
5.0

The first car trailer had a problem with the jack stand and they swapped the trailers without question.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

Drop off was fast & easy

PHILIP W. 
Clasificación:
3.0

My car was charged 3 times. Will never use your service again

REMEANCUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THALANETI G. 
Clasificación:
5.0

Great friendly staff. Very helpful

PATRICK N. 
Clasificación:
5.0

Every employee here is not only friendly, but they actually care about the service they provide. Guy amd his crew are a part of the fabric of our city!!

Christopher S. 
Clasificación:
5.0

Everything was really good I can't think of anything better to improve

ISAAC O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOU O. 
Clasificación:
1.0

Ya'll took 35 dollars out my account and it was not supposed to

NORRIS F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittney F. 
Clasificación:
4.0

Friendly and helpful.

Nicole T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ray Y. 
Clasificación:
3.0

The inside of the cab was dirty and nasty and sticky, had a smell. The door handle was full of water. The engine was sick as heck and took for ever to shift into gear. No customer support after hours. The mirrors on the outside was broke couldn't adjust them. the insde of the back was dirty.

Wanda G. 
Clasificación:
3.0

El cliente no dejó un comentario.

KAREN B. 
Clasificación:
3.0

more lighting and more spots to park the trucks

TAKESSA M. 
Clasificación:
5.0

Quick and professional

Ashanti C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rodasha W. 
Clasificación:
3.0

Cleaning the trucks. It was very dirty.

CHARLOTTE D. 
Clasificación:
4.0

Very cordial and accommodating.

RENARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KHADIJAH T. 
Clasificación:
2.0

The truck I rented was filthy. There was liquid in all of the cup holders, sticky spills all over the floor, the steering wheel was sticky and the truck smelled like an ash tray. We spent over 1 hour cleaning it. The brakes squealed. We tried to set up Sirius in the truck but the phone number listed on the sticker was invalid.

HILLARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN D. 
Clasificación:
1.0

Low tire light was on and I asked them to check it. He kicked the tire and said it was just a bad sensor. After we loaded up the tire was low because the valve was leaking. Had to tighten the valve core and air up the tire. This could have left me on the side of the road or possibly caused an accident. All he had to do w as check it before I left their shop. Bad business.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea T. 
Clasificación:
5.0

Advise them at the drop off that the passenger right rear tire on the trailer was in need of replacement soon

LOUIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

On one of the tires on the trailer, all lug nuts were loose (barely hand tight). I noticed they were making grey streaks from each lug. I used my tire tool and tightened all lugs. No other issues noted.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ingrid P. 
Clasificación:
5.0

It was easy to book and everything was explained to me before I left. I had a good experience with this company.

elizabeth F. 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN RANKIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott Mcinnis Sr M. 
Clasificación:
5.0

Excellent service and love the people they made my moving and storage easy!

conley w.  |  Overall Experience 
Clasificación:
1.0

I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

David B.  |  Overall Experience 
Clasificación:
5.0

I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.

CHARLES R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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