Comentarios de los clientes para U-Haul Moving & Storage at Hwy 14

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Hwy 14

Clasificación general:

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TERESA M.
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El cliente no dejó un comentario.

AUDREY S.
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El cliente no dejó un comentario.

AMANDA P.
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El cliente no dejó un comentario.

Denise E.
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Love the online check in option. It seemed to help us and the employee handling our checkin. Great feature! We were late due to traffic and were easily able to finish the check in process due to this feature. Also, the employee was awesome. Good natured, super nice, and very helpful. The Hwy 14 location in Lake Charles, LA has helped us on multiple occasions and we always have a wonderful experience. Glenn, the manager is a really great guy. Definitely would recommend to friends and family.

John W.
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Went very smoothly, particularly for last minute need. Friendly folks that got me taken care of fast.

ROBIN R.
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Very disappointed had to pay 75.00 for a trailer my car could not pull. Brought the trailer right back and could not recieved my money back. Uhaul new when made the resavacation that i was hauling 2007 Lexus from Lake Charles to Monroe thats 4 hrs away and once we loaded the car and kids it was like almost 2 hrs passed and brought the trailer right back because my car couldn't pull that weight. Im not referring anyone to Uhaul and also social media also heard how my moneu got taken from uhaul.

JAMES B.
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Nothing, all was perfect

Amber S.
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El cliente no dejó un comentario.

Aletha C.
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El cliente no dejó un comentario.

Amber H.
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El cliente no dejó un comentario.

Mitzia S.
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El cliente no dejó un comentario.

Crystal W.
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El cliente no dejó un comentario.

Monty B.
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El cliente no dejó un comentario.

JASMINE C.
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El cliente no dejó un comentario.

Susan C.
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El cliente no dejó un comentario.

Delores J.
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El cliente no dejó un comentario.

DEBBIE M.
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El cliente no dejó un comentario.

Billy S.
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El cliente no dejó un comentario.

ROBERT C.
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General manager at the Lafayette location was very helpful and courteous. I'll definitely recommend this location to family and friends.

James L.
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Very friendly and competent employees. Great experience! Very organized!!

Mary S.
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El cliente no dejó un comentario.

Zetherneal E.
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El cliente no dejó un comentario.

STEPHEN S.
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staff meet me in the parking lot, unhooked the trailer with no issues, very friendly and helpful and easy peesy. thumbs up!!!

ABDEL B.
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The Staff Was Not Very Professional and Showed A Lack Of Care and Concern For Customers. In Addition A Situation Which Is Beyond Their Control The Computers Were Slow Which Means Outdated Which May Be The Reason For A Generally Poor Enthusiasm For Job.

DEVANTE B.
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El cliente no dejó un comentario.

PAUL N.
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Nothing

SERITA A.
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El cliente no dejó un comentario.

Patricia A.
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Mr Guy was outstanding! He was friendly and very professional and got me in and out in a timely fashion. I will definately recommend my friends and family.

Johnny T.
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El cliente no dejó un comentario.

Jessie J.
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El cliente no dejó un comentario.

christopher S.
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El cliente no dejó un comentario.

VICTORIA T.
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Notify customers about the oil replacement policy. I was a little confused on whether to fully service the truck for an oil change or just add a quart of oil then return the truck as is. With this in mind, it will be less confusing for the next customer. The attendant that processed my return notified to me that the truck was cleared and nothing more needed to be done. I am grateful for there service and quick return form U-Haul on HWY 14 Lake Charles, LA. Thank you

DONALD W.
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El cliente no dejó un comentario.

JOHN D.
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El cliente no dejó un comentario.

creola R.
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El cliente no dejó un comentario.

ROSINA C.
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El cliente no dejó un comentario.

SHIMEKA W.
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Mr. Gus and Rechelle are very professional and there is nothing I would say they need to improve on. So far so good!

JOHN F.
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El cliente no dejó un comentario.

LUCINDA A.
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El cliente no dejó un comentario.

AARON G.
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keep up the good work and service!

TRICIA G.
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Please have dollies available and let customer know beforehand. I know other customers probably kept or misplaced them.

RICHARD A.
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El cliente no dejó un comentario.

RUSSELL SPENCER R.
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El cliente no dejó un comentario.

DONALD G.
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El cliente no dejó un comentario.

MELINDA W.
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Uhaul localities we're not a problem, the equipment was horrible

GWENDOLYN H.
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El cliente no dejó un comentario.

FREDERICK P.
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El cliente no dejó un comentario.

JASMINE D.
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The interior and exterior of the Uhaul was filthy. The air conditioner was broken. They was a knife left in plain view. I tried calling in to complain but couldn't get through to someone.

PATRICIA T.
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Just if the customer order something please somehow let us know it's not available before we get there so we can make other arrangements. I ordered furniture pads but didn't get them. Thanks for your service.

KRYSTA C.
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El cliente no dejó un comentario.

WILLIAM R.
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El cliente no dejó un comentario.

RAYMOND M.
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They do a fantastic job, the whole Crew. They are all friendly and courteous and professional in what they do. Guy Lour is an excellent Store Manager and has an excellent Crew.

ASHLEY G.
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El cliente no dejó un comentario.

Eric N.
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El cliente no dejó un comentario.

ROBERT T.
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asked man who hooked up the trailer if the tires were ok. he said yes they check them each time they are brought in. left tire only had 20 #'s when i checked it at home. i noticed the trailers aren't checked when returned.

Belinda L.
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friendly faces

Monty B.
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El cliente no dejó un comentario.

JAMES G.
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Wonderful job

MICHAEL B.
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El cliente no dejó un comentario.

Steve S.
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El cliente no dejó un comentario.

GABRIELLE G.
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The equipment I ordered was not there when I got there so I had to spend more money to complete the move.. also the movers didnt show

RITA F.
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The side mirrors to the truck were filthy and when we told this to people both outside and at the desk they said that they didn't clean the mirrors. We also told them that there was mud inside the cab of the truck on the dash and they denied it as if we made this thing up! We understand that we picked this truck up one month after hurricane Laura because we are victims of this hurricane also And that's why we needed the truck, but to expect at least clean mirrors, which are essential in the Driving process, and to have the dashboard free of mud on the inside of the truck, is not too much to ask when you were paying as much for the truck as I was paying!!!. We were not treated like this at the Lafayette location on Ambassador Caffrey. They were extremely nice at that location and extremely helpful. Why can't the people at the location that we live that act the same way?

MARK W.
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The truck has excessive front end play, drifts on road.

KAREN B.
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The truck that I reserved was not available, the truck they gave me had a 5 hours time and I was charged by the mile unacceptable

RICARDO F.
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El cliente no dejó un comentario.

PHILLIP J.
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El cliente no dejó un comentario.

Mary N.
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Not have to bring it back same day was a long drive to location and had to bring straight back other than that very nice

YULONDA M.
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The middle and passenger door seatbelts didn't work. Sounds like needs power steering. Needed alignment truck kept pulling to the right the left at times. My passenger had to tie middle and passenger seat belt together for safety then if an emergency arises how was he to get out in time. I did complaint in beat up raggedy truck waiting to hear back. A ride from hell as much as I deal with Uhaul. Yulonda Miller 3373919695

David B.
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El cliente no dejó un comentario.

DIFEI W.
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El cliente no dejó un comentario.

JOELLE M.
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El cliente no dejó un comentario.

Anthony A.
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I showed up before the location closed at 3:55 PM and the door was locked. I waited for someone to come outside as my phone couldn't get my location to return through the app. After talking to the employee he said that I could put the key in the drop off slot and they would turn it in and mark it on time. I saw the next morning I was charged for an extra day...

ZECHARIAH E.
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El cliente no dejó un comentario.

ALONZA W.
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El cliente no dejó un comentario.

QUANELA S.
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Thank you for helping us out on this very difficult time!!

Tyler T.
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El cliente no dejó un comentario.

MICHAEL A.
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El cliente no dejó un comentario.

JEREMY M.
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El cliente no dejó un comentario.

Heather T.
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Being the first time we've used the Uhaul company, there was a general misunderstanding regarding your rental time allowed. Daily rate was agreed upon but then we were told we had to return it just hours later.

Jason B.
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El cliente no dejó un comentario.

MICHAEL G.
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Attitudes were HORRIBLE!!!! Was sent to 2 different location. Paid for 6 hours by the time they got a truck for me, it was down sized and only was giving 5 hours!!

GLORIA LEMELLE A.
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El cliente no dejó un comentario.

John J.
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El cliente no dejó un comentario.

BRUCE J.
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El cliente no dejó un comentario.

Sandra C.
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The only reason is because the time we needed to have the truck was in the morning we didn't like the time they had us to pick up the truck.

Zoe D.
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workers were not helpful nor friendly. I was struggling with the mobile pickup and the staff did not assist me until I asked for the 5th + time. inside was unorganized and hectic when supposed to be socially distancing

TINA H.
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El cliente no dejó un comentario.

Edna E.
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El cliente no dejó un comentario.

MITCHELL B.
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El cliente no dejó un comentario.

Lauren M.
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I need a copy of my receipt

Kevin M.
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El cliente no dejó un comentario.

RACHEL C.
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El cliente no dejó un comentario.

JUSTIN S.
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El cliente no dejó un comentario.

DEBORAH J.
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The first week they didnt have my truck that i had reserve,i had to change my reservation to the nex week to 9-26-20. They said i will get 50.00 credit did get it ,gave me the wrong size truck.

KENDAL Y.
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El cliente no dejó un comentario.

nick P.
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Very courteous and helpful during a tumultuous time

Kathy D.
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El cliente no dejó un comentario.

idelese T.
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El cliente no dejó un comentario.

Taurean H.
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El cliente no dejó un comentario.

Rodney W.
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El cliente no dejó un comentario.

conley w. | Overall Experience |
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Excellent service and love the people they made my moving and storage easy!

David B. | Overall Experience |
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I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

CHARLES R. | Overall Experience |
Clasificación:

I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.

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