Customer Reviews for U-Haul Moving & Storage at Hobby Airport Area

2,684 comentarios

8550 Gulf Fwy   Houston, TX 77017
(Monroe and Gulf freeway South)

(713) 944-9991

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(713) 944-9991

8550 Gulf Fwy
Houston, TX 77017
(Monroe and Gulf freeway South)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rose A. 
Clasificación:
4.0

Front suspension in bad conditions.

roberto A. 
Clasificación:
3.0

It took way too much time to do damage check & pics before i could leave. Van sounds like it needs a break check up

Veronica T. 
Clasificación:
5.0

The staff were very polite and helpful.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia V. 
Clasificación:
3.0

We needed a ramp added to move heavy machine and the rep who was helping us would not change the order. He just said it was unavailable. We seem to feel that he didn't want to take the time to change the order

James H. 
Clasificación:
1.0

U- haul on 8550 Gulf Fwy Houston, TX 77017 they have very bad costomer service, Alex and the other hispanic on the front desk, they were acting like they were the owners, bad costumer service they don't know how to take care of the costumer, I work before with the costumers so I have experience how to treat the people, please guys if you don't know how to treat the costumer find another job that matches with your actitud, you dont know if the costumer is having a bad day to be treated the wrong way, if you don't know nothing as a work ethic get a job on the kitchen where you dont have to see the costumer

Gove P. 
Clasificación:
5.0

I HAVE BEEN A CUSTOMER FOR MANY YEARS. GREAT CUSTOMER SERVICE. HONEST AND KNOWLEDGEABLE STAFF.

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danelle S. 
Clasificación:
5.0

Gas up the truck.

ROBERT J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS M. 
Clasificación:
5.0

I tried to pick up by phone before opening, but was blocked by customer returns. Maybe if a truck is assigned for closed hours, park it not behind the customer return spot! The actual personnel were awesome, although there were further technical issues beyond everyone's control. I'll be using this location in the future, though probably not self-service.

Melinda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio V. 
Clasificación:
5.0

Fast and clean equipment

SOCKALINGAM N. 
Clasificación:
5.0

Thank you for your excellent service

edward S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dimitri P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

erik G. 
Clasificación:
5.0

Great customer service! Fast and convenient

Danelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendel P. 
Clasificación:
5.0

Excellent service.

Hector G. 
Clasificación:
5.0

Fast and Clean equipment

SOCKALINGAM N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys H. 
Clasificación:
5.0

Everything was fine

Hector F. 
Clasificación:
5.0

El cliente no dejó un comentario.

robton T. 
Clasificación:
5.0

That's more than better .. thank you

Henry C. 
Clasificación:
5.0

Clean - quick and easy in and out

SOCKALINGAM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

kim S. 
Clasificación:
3.0

No one was available when I dropped off truck.

Benjamin S. 
Clasificación:
5.0

Super easy process

Erick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

I really didn't experience anything that needed improvement, customer service was absolutely amazing, it always has been, that is why I continue to go back to U-Haul every time I need a rental, I know U-Haul takes good care of their customers. Customer service means a lot to me. U-Haul provides everything you need such as locks, boxes  bubble wrap, tape guns, storage units, rental trucks big and small and so on, along with Great customer service!! Keep up the good work U-Haul! If I should need another remátalo, hopefully  not anytime soon, I will definitely be giving you guys a call again. Signed: very satisfied customer! ♥️殺

Cynthia H. 
Clasificación:
5.0

The truck sounded like a tractor

Sandra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanu M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME R. 
Clasificación:
5.0

Everything was great !!

eddie P. 
Clasificación:
5.0

Fast and clean

SOCKALINGAM N. 
Clasificación:
5.0

The representative was courteous and friendly… that location will receive all my truck rental needs in the future👍🏼👍🏼👍🏼👍🏼👍🏼

Oleg P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty'erra C. 
Clasificación:
5.0

Mr. Brown went above and beyond with his job. He was very pleasant and showed exemplary customer service skills. We needed that great customer service after the tire blowout and the poor customer service at the storage facility.

Will B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

NHAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE O. 
Clasificación:
3.0

Open on time. There was a staff member on site (the lot assistant, who was awesome), but the key carrier was not. 2 hour delay for me and a few other customers. Truck had the check engine light on for my entire trip

AARON J. 
Clasificación:
4.0

El cliente no dejó un comentario.

wilson R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrell J. 
Clasificación:
2.0

El cliente no dejó un comentario.

LATONYA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall M. 
Clasificación:
5.0

Nothing everything was perfect

Ronald C. 
Clasificación:
2.0

You need to be more communicate communicate with your employees your employees need to be more communicative and detaile You also need to teach the people how to clean because and you need to fumigate those trucks as well and cleaning for bacteria

andrea L. 
Clasificación:
5.0

Truck experience was very bad tire rubbing It looks like it has been in a bad accident Back door was falling apart cut myself overall truck was horrible

nicholas B. 
Clasificación:
5.0

Fast and Easy

SOCKALINGAM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTURO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine R. 
Clasificación:
5.0

Great customer service she was kind and helpful

Justin D. 
Clasificación:
5.0

Staff was quick, polite. Thank you.

Luan P. 
Clasificación:
1.0

Better customer service at the location

Luis G. 
Clasificación:
4.0

Make the key drop box more noticeable and easier to find at night

Cesar M. 
Clasificación:
5.0

Staff was great very professional

Roy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

August M. 
Clasificación:
5.0

Nothing. I was over pleased

KATINA W. 
Clasificación:
1.0

Was not helpful the gentleman was not concerned about any issues only charged me with no solution what so ever.

LAMONTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LA DERRIA M.  |  Overall Experience 
Clasificación:
1.0

This was a very bad experience I had with U-hall. I booked 2 weeks in advance and my pick up location changed 4 times- I had to drive 50 miles to get the trailer. The communication was horrible, nobody knows what is going on, there is lack of ownership across all employees. The reps on several location were not helpful and did not care. The trailer was defective and the rep did not load the blankets that I rented inside the trailer so I had to find out they were missing 1 hour later, had to drive back again to pick them up. U-Hall is. great company, fully automated and digitalized but is falling short on human factor - they do not care about customers!

Antonio C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Margie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chinazam N. 
Clasificación:
5.0

I've been a long time customer of u-haul and I've had excellent experiences. Today was great as I didn't have a reservation and they were still able to accommodate me with a trailer. Staff was very friendly and polite as well as professional. They get you in and out in no time. Service was excellent again.

Chandra S. 
Clasificación:
5.0

Fast and clean

SOCKALINGAM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY B. 
Clasificación:
1.0

The worst service ever and location ever, first of all, the van was dirty from the get go . it was not clean however when I returned the van the Mexican guy told me that I needed to clean the van , "I thought he was joking no"he brought me a broom , washcloth and some kind of spray in a bottle, to clean the van so I started cleaning till his coworker said to me "ma'am you don't have to do that , that he will clean it for me . I will never ever go back to that location ever again if this location is the only location to rent a u-haul guess what I will go and rent from Budget

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
5.0

Quick and fast service

SOCKALINGAM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY B. 
Clasificación:
4.0

When I went in the morning to pick up the vehicle. The guy sitting at the desk that “helped” us was so rude. It looked like he had just woken up and he was in a bad mood. He definitely needs some training for his consumer service. The guy that helped us when we dropped off the vehicle was so nice! So friendly ugh just chefs kiss.

Mayra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso M. 
Clasificación:
5.0

El cliente no dejó un comentario.

henry S. 
Clasificación:
5.0

Super friendly! Helpful.

Danelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso A. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicholas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juanita D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODOLFO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

aRIANA H. 
Clasificación:
2.0

Little help from staff, lazy and dont want to work, and horrible customer service.

Eric Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelia C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jabari N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane O.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Andre H.  |  Overall Experience 
Clasificación:
5.0

Gracias

Ezekel J.  |  Overall Experience 
Clasificación:
5.0

The general manager and his staff were extremely helpful and made the transition process smoothly while bringing closure to my deceased Mother's personal effects. I appreciate you all for everything you have did to assist me and my immediate family. The Barbers

Darryl W.  |  Overall Experience 
Clasificación:
5.0

Thanks for everything

Helen T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane O.  |  First Impressions 
Clasificación:
5.0

Great people, they help me keep my furniture and move to a new place.

penny k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlena A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rashad p.  |  First Impressions 
Clasificación:
5.0

Good people at the front desk

Lionel D.  |  First Impressions 
Clasificación:
5.0

I would definitely recommend installing elevators

LAKYIA S.  |  First Impressions 
Clasificación:
4.0

Very helpful

Linda R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnnie W.  |  First Impressions 
Clasificación:
5.0

We started our rent in 2016 and never had an issue (except when I lost my key) But that doesn't count!!! It was a good experience and the staff was always helpful when I needed them.

MARK S.  |  Overall Experience 
Clasificación:
2.0

It took a very long time to get the uhaul & storage it was very short staffed and other customers were in patience, it was not a pleasant experience but the guy that helped us out was very friendly but seem very inexperienced

Terri O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA J.  |  First Impressions 
Clasificación:
5.0

Weekends are busy, but other than that, I would do business with them again.

Fernando C.  |  Overall Experience 
Clasificación:
5.0

I just love everybody that works down there at the Monroe location especially the manager Imer Y’all were great and I will anybody that needs storage I will let them know to go there

Pamela K.  |  Overall Experience 
Clasificación:
4.0

The employee was fantastic. Very polite, professional, informative, and helpful. He helped me find the right boxes and lock for my unit. He walked me out and showed me the unit. He also gave me the access card and walked me to all the stations showing me how to use it. The inside of the store was very clean and he ran a tight ship. The only negative, and I had is that there was a leak in the hallway of the storage unit with a mop bucket below it to catch. With the employer saw the leak, he said that he was not informed, and that he would call management right away to get it fixed.

ERIC L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Korey S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINETTE H.  |  First Impressions 
Clasificación:
5.0

Gracias

johnny s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

April R.  |  Overall Experience 
Clasificación:
2.0

I stored my things for 5 years I didn't appreciate the continuous increase in rent. I did not appreciate the calls for non payment, especially, calling others to inform them of my non payment. My pay date was different every month that caused some late payments. I moved out on May 31, 2020. See how the information is incorrect for my move-out date.

LINDA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

April R.  |  First Impressions 
Clasificación:
4.0

The staff was always friendly, never had any major problems.

JUANITA C.  |  Overall Experience 
Clasificación:
4.0

Good service and quickly move with paperwork

Olivia G.  |  First Impressions 
Clasificación:
4.0

had a little bit of a problem with keeping up my account but the staff were VERY accommodating and friendly. Thanks...!

Donna A.  |  Overall Experience 
Clasificación:
1.0

I didn’t even get to Move my stuff in.

Larissa M.  |  First Impressions 
Clasificación:
5.0

Thanks for the service

martin r.  |  Overall Experience 
Clasificación:
5.0

Great Service

Christian S.  |  Overall Experience 
Clasificación:
5.0

The entire staff is very professional.

Matthew M.  |  Overall Experience 
Clasificación:
5.0

Gracias

Eva C.  |  Overall Experience 
Clasificación:
2.0

The person was not very helpful at the desk and was also unfriendly.

meena s.  |  First Impressions 
Clasificación:
1.0

Without exaggeration, this was the most aggravating customer experience of my entire life. I really hope someone from the corporate office contacts me regarding what transpired. 571-213-7571

noah y.  |  First Impressions 
Clasificación:
2.0

This was supposed to have been rescheduled to December 22-23rd

Rebecca B. | Reservación
Clasificación:
5.0

All facets of this move in rying conditions were excellent including the price and subcontractors. Management at the storage faciliyty was friendly & made sure we were accomadated. Thank-you!

Bob T.  |  Overall Experience 
Clasificación:
5.0

Christian was the best! will be using yall next time

christian r.  |  Overall Experience 
Clasificación:
5.0

Na

chris c.  |  Overall Experience 
Clasificación:
3.0

The staff was efficient but severely overworked for the numbers of customers at the first of the month!!!

Stephanie C.  |  Overall Experience 
Clasificación:
5.0

good service

Nicole O.  |  Overall Experience 
Clasificación:
5.0

I scheduled delivery after the Ubox arrived. The staff was very helpful and the delivery was very smooth. I am very pleased with the service.

Xiaowei Z.  |  Overall Experience 
Clasificación:
5.0

Very helpful staffs. Need to schedule ahead of time to get your business done.

RICHARD D.  |  Overall Experience 
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