Customer Reviews for U-Haul Moving & Storage at Hobby Airport Area

2,427 reviews

8550 Gulf Fwy   Houston, TX 77017
(Monroe and Gulf freeway South)

(713) 944-9991

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(713) 944-9991

8550 Gulf Fwy
Houston, TX 77017
(Monroe and Gulf freeway South)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ekeoma E. 
Rating:
5.0

Thank you

Ezekel J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Nothing at all! Anna and Carol were great. Thank you both!

Lora D. 
Rating:
5.0

Customer did not leave a comment.

JAMES LOWELL JR H. 
Rating:
5.0

Nothing . Pick ups are always fast and easy. Great location. Always has what I need. Staff is always helpful to get me in and out . Thanks !

Eliseo A. 
Rating:
5.0

The general manager and his staff were extremely helpful and made the transition process smoothly while bringing closure to my deceased Mother's personal effects. I appreciate you all for everything you have did to assist me and my immediate family. The Barbers

Darryl W.  |  Overall Experience 
Rating:
5.0

Friendly customer service

Kristi G. 
Rating:
5.0

The customer service was great. They hooked the equipment, explained the proper use of the trailer. When the equipment was returned they were fantastic. The young man backed trailer and took care of the returned in minutes.. thank you.. definately be back..

HENRY A. 
Rating:
5.0

Thanks for everything

Helen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

OC C. 
Rating:
5.0

Quick and efficient

Tina D. 
Rating:
2.0

Mix-up with available vans left us wasting time in the facility and almost being given a van that wasn't associated with my account. Need to align your online and in-store systems or something.

Erik F. 
Rating:
4.0

Customer did not leave a comment.

HOPE M. 
Rating:
5.0

Great staff.

Orlando B. 
Rating:
5.0

The people working at this location were great

Demet K. 
Rating:
5.0

Nothing everything is excellent from counter man to the personnel Takeing care of your rental equipment.im every happy .thanks u-haul.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

Melonie J. 
Rating:
4.0

Customer did not leave a comment.

Jesus B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN G. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Excelente

FATIMA A. 
Rating:
5.0

Customer did not leave a comment.

Diane O. 
Rating:
5.0

Customer did not leave a comment.

ELISEO A. 
Rating:
5.0

Customer did not leave a comment.

LEVORN M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

very efficient and helpful personnel on site

TERRY G. 
Rating:
5.0

Customer did not leave a comment.

Diane O.  |  First Impressions 
Rating:
5.0

Custom services was excellent I pass up 7 uhaul stores and come to the location on Gulf Freeway and Monroe. For some reason I love this store here.

STACEY W. 
Rating:
5.0

Customer did not leave a comment.

Dary S. 
Rating:
4.0

Customer did not leave a comment.

BILLY P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
3.0

the box van was not very clean, did not run very well, rather beat up, but I got the job done.

LISA B. 
Rating:
4.0

Give veterans a discount

RONALD JAMES B. 
Rating:
5.0

Great people, they help me keep my furniture and move to a new place.

penny k.  |  Overall Experience 
Rating:
5.0

The GM was great. I didnt had to spend time it was just done in few mins as if i didnt spend time at all.

CHANDRA B. 
Rating:
5.0

The staff is very professional.and friendly.

ANNA N. 
Rating:
3.0

Customer did not leave a comment.

ROBERTO C. 
Rating:
5.0

Customer did not leave a comment.

JULIA B. 
Rating:
2.0

I have an issue was to be contact by store manager. They called while I am in course of moving unable to receive call. No voicemail left. Site need to staff accordingly, unable to at least reach someone on the phone which I would prefer if you at least answer and place me on hold.

LATOYA LYNETTE R. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Fast. Professional. Helpful. Competent.

Sterling C. 
Rating:
5.0

Customer did not leave a comment.

Yaritza G. 
Rating:
5.0

Customer did not leave a comment.

TIANA B. 
Rating:
4.0

More kindness

ROBERT ALVAREZ C. 
Rating:
5.0

N/A

Cynthia L. 
Rating:
5.0

Customer did not leave a comment.

Monica O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Clutch slips when truck loaded, needs attention if rented for long trips

Paul R. 
Rating:
5.0

Quick and easy as usual. Thanks.

Melton R. 
Rating:
1.0

Customer did not leave a comment.

JHAI A. 
Rating:
4.0

Customer did not leave a comment.

Andres P. 
Rating:
5.0

Customer did not leave a comment.

Antoino M. 
Rating:
5.0

Customer did not leave a comment.

Helen T.  |  First Impressions 
Rating:
5.0

every employee is very professional and knowledgeable. And service was quick and easy.

Alex A. 
Rating:
5.0

Great location pulled in they unhooked in 5min and I was on my way. Painless and in and out in 5min love this location

Brandy R. 
Rating:
2.0

Had to call customer service to get a charge corrected. Was over charged one day. Hasn't been corrected yet.

JUAN H. 
Rating:
5.0

I love it

JANICE A. 
Rating:
3.0

Greet customer

KRISTAL M. 
Rating:
5.0

Everything was good and easy…Thank you

Alfredo M. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER J. 
Rating:
2.0

Customer did not leave a comment.

VINCENT R. 
Rating:
1.0

Not a very friendly location. The employees here seem like they dislike their jobs and they hate customers for coming in so they have to work. One employee in particular is so rude, I am sure he is the reason there are complaints and customers who do not want to return. Very unacceptable customer service. This U-Haul needs an overhaul; it's surprising this is a corporate location.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Employees were great. Awesome experence.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

ISREAL C. 
Rating:
5.0

As an Artisan and a General Contractor, I must say this is my favorite rental place of all time . U-Haul has every kind of moving accessory anyone would ever need. The staff is polite extremely professional and always quick about getting checked out. I am also very pleased with the new Electric mirrors which makes it easy to adjust. Honestly the only thing that I would change is to make sure that the front end has super high-performance shocks or air shocks and better springs ( I'm totally convinced that this would truly maximize the road bouncing comfort). The heavy duty shocks and springs would absorb some of the bumps and rough roads that are present. Terry

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
4.0

Customer did not leave a comment.

Kelley H. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO M. 
Rating:
3.0

Customer did not leave a comment.

DANYELLE W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie Z. 
Rating:
1.0

I got charged an extra day when I turned my uhaul in on time. I have picture and video proof of this & when I dropped it off I was told to just put the key in locked box. But the next morning I woke up to an extra day charged as if I was turning it in the next morning. Tried to call uhaul customer service but nobody answered. I hope you guy's read these and can help because I'm not satisfied with my experience and wouldn't use or recommend y'all

Eskor E. 
Rating:
5.0

Customer did not leave a comment.

Clarence C. 
Rating:
5.0

My ONLY problem was the check-out app froze up and delayed my exit. Young black man at the counter was super awesome!!! Very sweet and extremely respectful. He needs to be a customer service trainer--service with a great attitude and a smile!!! :)

MARGOT P. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
4.0

Customer did not leave a comment.

CATHY R. 
Rating:
5.0

Gentlemen was very patient and kind. He was very helpful to the question and concerns I had. Definitely a great presentation from U-Haul. If I had my own business this is the type of customer service I am expecting from the employees.

JARRISZON P. 
Rating:
5.0

Customer did not leave a comment.

ALVARO O. 
Rating:
4.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

MARC S. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
1.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

jagger S. 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE R. 
Rating:
1.0

Customer did not leave a comment.

Latoya P. 
Rating:
5.0

More high fives

JESSICA R. 
Rating:
2.0

Customer did not leave a comment.

Sameria J. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

Marlena A.  |  First Impressions 
Rating:
3.0

My equipment said an oil change was needed.

Kevin A. 
Rating:
5.0

Great service personnel

FIRK C. 
Rating:
5.0

Best location

SERGIO J. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO H. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA R. 
Rating:
5.0

Customer did not leave a comment.

brandon C. 
Rating:
5.0

Customer did not leave a comment.

Manjunath M. 
Rating:
4.0

Customer did not leave a comment.

WENDI M. 
Rating:
5.0

Customer did not leave a comment.

Bobby L. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE CASARE E. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

The general manager, Amir Elloie is very, very professional and knowledgeable. Excellent customer service! As long as he is at this location, I will come here and give referrals. A great overall experience from start to finish!

ROSALYN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

rashad p.  |  First Impressions 
Rating:
5.0

Good people at the front desk

Lionel D.  |  First Impressions 
Rating:
5.0

I would definitely recommend installing elevators

LAKYIA S.  |  First Impressions 
Rating:
4.0

Very helpful

Linda R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Johnnie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA J.  |  First Impressions 
No reviews have been submitted for this location.

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