Customer Reviews for U-Haul Moving & Storage at Harry Hines Blvd

1,141 comentarios

11061 Harry Hines Blvd   Dallas, TX 75229
(N Of Walnut Hill)

(972) 247-1724

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 247-1724

11061 Harry Hines Blvd
Dallas, TX 75229
(N Of Walnut Hill)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN Carl S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharunda D.  |  Online Move In 
Clasificación:
5.0

Very nice service

NIRAVKUMAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUO SHUN T. 
Clasificación:
5.0

Thanks for all your help 🙏

MARCO ANTONIO M. 
Clasificación:
5.0

The lady who helped me was absolutely the best! I loved working with her!

JOSHUA ALAN R. 
Clasificación:
5.0

We went to the wrong uhaul by accident but are so happy we did. Meghan made the last leg of our move so much more manageable. Absolutely the best.

CHARLES R. 
Clasificación:
5.0

Meghan literally saved our move. We could not physically have done it without her help. She is amazing.

CHARLES R. 
Clasificación:
5.0

Easy and Meghan was super nice and helpful! Had never driven a big truck before. She helped me a lot! Would use them again!

KAREN NELMS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM N. 
Clasificación:
5.0

Arizona messed up on the reservations it was supposed to be at 3 o'clock then I called and have it done at 8 AM I got to location and the reservation was set for noon the manager at the Harry Hines in Northwest Highway Location handled everything very well and then they sent me up the road to get the truck to another location on Harry Hines and it didn't go well at first but she But at that point I was kind of stressed out and Megan handled it really well I don't remember the other managers name at the other location so they handled everything well but you're reservations department is horrible

SCOTT RAMON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
5.0

Meghan Draper is a wonderful and exceptionally dedicated facility manager she looks out for all of the customers and ensures that the facility is safe and clean at all times.

manuel b.  |  First Impressions 
Clasificación:
3.0

Truck was new and had low miles but was dirty. Truck bed was full of leaves. The lady who checked me in when I returned the truck was rude. So rude that I thought she was joking at first. Customer service has gone down the toilet.

MATTHEW B. 
Clasificación:
5.0

Meghan went above and beyond helping me with my rent. I'm impressed how she deliver her work, very precise and detailed.

GRACE A R. 
Clasificación:
5.0

Manager great person and very professional This is my second time renting here and I will continue to come back !!!

JAIME H P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor C. 
Clasificación:
5.0

She is awesome

NARAYAN P. 
Clasificación:
5.0

Meghan Draper was amazing! We had a terrible experience at a nearby 3rd party location (TK Automotive in Irving, TX) the representatives there said, “I don't work for Uhaul so I don't have to help you.” There we're only 4 lock boxes, the online checkin said to use lockbox number 8. Tried the code on the four I found and it didn't work. Went back inside to ask for help and the guy refused to assist in anyway. We decided just to go to a regular Uhaul location and we were very much satisfied with the Harry Hines Uhaul location. Meghan Draper helped us out tremendously. She said she would get us in a truck right away to avoid disruption with our move and would take care of the complaint of the other location. She was extremely friendly and genuinely went above and beyond to make us satisfied. She deserves at least a pat on the back by her supervisor at least if not employee of the month. Next time I need to rent with Uhaul, I'll drive the extra distance just to have her help with my transaction.

COLE DAVID K. 
Clasificación:
2.0

I lossed my job due to them cancelling my storage. Now I'm stuck with a trailer and no where to put it❗️❗️❗️❗️❗️❗️❗️ and I live out of town❗️❗️

PORSCHA T.  |  First Impressions 
Clasificación:
5.0

I don't know if you can clone the Manager Meghan Draper, but her professional and approachable demeanor is one all of the best I've had the pleasure of experiencing in quite a long time. She is constantly moving and her hands are busy with quality control making sure the current and the next customer is taken care of completely and timely. I have and will again recommend U-haul simply because of my experience with Mrs. Draper.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIRALDO D. 
Clasificación:
1.0

Being less hostile and aggressive also more education on our customers they are being misled and misinformed . Also Extremely rude Staff there in the front desk

OSCAR PAUL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

Rick and Georgia were so accommodating and friendly. Thank you both so much ❤

Maria Teresa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina T.  |  First Impressions 
Clasificación:
5.0

Very clean. Well organized location.

DAVID SPENCER C. 
Clasificación:
2.0

I am not happy that they charged me $25.00 for clean out when I swept the truck No place to park car when renting truck

KATHRYN ELAINE W. 
Clasificación:
1.0

I arrived at 9:35 for my 10:00 pick-up. The Manager was at the location but would not wait on me. She felt that hitting the tires of a truck was more important that waiting on me. She wouldn't help me until 10. This isn't poor customer service, it's no customer service.

TIM ANDREW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler Vincent P. 
Clasificación:
1.0

The General Manager is very rude. Overall customer service with Uhaul in general was terrible. I'd never recommend or use uhaul services again.

Theepak S. 
Clasificación:
5.0

We dropped off the trailer in TX after hours so we did not deal with anyone. However it took over an hour for us to check in the trailer as the website would not recognize our location. We had to keep trying so that was the only issue we had upon return.

Melisa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
5.0

La MANAGER MEGHAN DRAPER DA UN EXCELENTE SERVICIO DE ATENCIÓN AL CLIENTE . Gracias a sus atenciones vuelvo a rentar y trató de recomendar esta compañía de UHAUL .

Ana A.  |  First Impressions 
Clasificación:
5.0

Meghan was great. Her costumer service is excellent. The cargo van was in great shape and very clean. The communication and texts were very helpful.

JAMIE RAE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL GERARD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE MARTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES ANDREW C. 
Clasificación:
5.0

The experience with Ms. Draper was excellent. She was informative and friendly. This was my best experience with U-Haul. Although not the best location (I was sent to this location as an alternative), Ms. Draper more than made up for it with excellent service and information.

BRYAN LEE C. 
Clasificación:
5.0

Excellent attention, thank you very much 🙂

IRIOLVI DEL VALL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

HASNAIN HAKIM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

OFELIA C C. 
Clasificación:
4.0

El cliente no dejó un comentario.

OSNIEL R.  |  Overall Experience 
Clasificación:
4.0

Meghan Draper runs a very tight ship, keeping constant eyes on the facility. I always felt my stuff was secure.

Jesse C.  |  Overall Experience 
Clasificación:
5.0

Uhaul truck very clean and drove great. The pick up and drop off was a breeze with no issues. Meghan the general manager was absolutely professional, attentive and answered all my questions quickly. I would highly recommend this location.

MARIANNA V. 
Clasificación:
4.0

I was pleased with experience.

Dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry N.  |  Overall Experience 
Clasificación:
5.0

This was by far my best experience with U-Haul. Meghan was very thorough and professional. Compared to my most recent experience (horrible) at 2630 W. Irving Blvd, this was 100 times a better experience and service. Expectations exceeded.

KEITH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
3.0

For military and retired military, U-Haul should consider a discount for these personnel.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan Darnell S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Oliver Claude M. 
Clasificación:
5.0

Personnel = exscellent!!!!

Nenad S. 
Clasificación:
1.0

The lady there is an absolute bitch! I parked my truck and then walked over to where she was. She was leaning inside another truck wiping down the seat or something. I waiting about 6-8' away. She finished what she was doing and turned around and said, “fuck”. I smiled and said, “ oh, I startled you”. She paused maybe 20 seconds and said, very angrily, “ don't ever do that again”. I said what walk near someone and wait on them to finish. She said, “ your lucky I didn't punch you in the face”. I was standing far enough away that she would have had to have taken several steps to have punched to. I said “you're lucky you didn't punch me in the face because I would have beat the fuck out of you if you did”. She said I should have amounted I was there. I then threw the keys down and caused her a little more before leaving. I've been buying bundles of fish barrel boxes at this location for almost 20 years and will never go back. She's a rude bitch and has been rude to me on 2 other ovations. Both times when I was returning trucks. She made me move the truck a few feet from where I parked it once. The other time she didn't like where I parked it at all and told me to move it to the other side.

Darrel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN BRADLEY C. 
Clasificación:
5.0

I'm very upset with the email it cost me $40 because the return date did not match the date on a contract and I was binded the contract to pay $40 since I returned the truck a day late seems a little like fraud so if you're going to send out a confirmation email make sure it helps the customer not harms them.

JERMAINE JACOBY B. 
Clasificación:
4.0

Parking spaces for renters

DOUGLAS C S. 
Clasificación:
5.0

Excellent customer service

ALFONSO G. 
Clasificación:
5.0

Excellent customer service

ALFONSO G. 
Clasificación:
2.0

She was unnecessarily mean. I would never use that location again.

FIRAT Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
2.0

Used my personal card because would not accept company card. Said owner had to be there, but have never has this happen in 6 years at other U-Haul locations. Asked if I could switch payment over to company card if I brought card holder (owner) with me when I returned the truck. Did and she still charged my card even after telling us she had taken care of it.

VICTOR L G. 
Clasificación:
1.0

I spend a lot of time for pick up and drop off while the manager controlling everything including tires, lamps.....

Fatih Y. 
Clasificación:
5.0

The manager was kind and friendly. I give her high praise for the excellent job she did throughout my experience.

Marie L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RODERICK DESHAUN M. 
Clasificación:
2.0

El cliente no dejó un comentario.

SHIVA PRASAD RED P. 
Clasificación:
3.0

Misplaced important form that I submitted nearly a year ago.

Anthony T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
1.0

El cliente no dejó un comentario.

JORDAN L B. 
Clasificación:
5.0

Ms. Draper was incredible and knowledgeable. Great representation of your company.

ROY LEE S. 
Clasificación:
5.0

Meghan, thank you for helping us! Very professional!

Croix M.  |  Online Move In 
Clasificación:
5.0

Seems like safety and disinfecting the trucks was paramount. She was running a tight ship! Like that.

MARTIN JOSEPH E.  |  First Impressions 
Clasificación:
5.0

Your GM Meghan Draper is awesome..very friendly and helpful...was always a pleasure seeing her...

PATRICIA V.  |  Overall Experience 
Clasificación:
5.0

This is by far the best U-Haul location I've been to and the customer service was top notch. Thanks for the great experience

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL THEODORE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Colin L. 
Clasificación:
5.0

In/Out smoothly. Vehicle as great.

ANGEL J. 
Clasificación:
1.0

The customer service was horrific. I was interrogated by the uhaul representative as if I was a wanted criminal. Furthermore I was given a broom and told to sweep out the back of the truck. It only had minimal dust upon my return.

Pamela Shanetra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN ERIC P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy Allan C. 
Clasificación:
5.0

The manager was exceptional, business wise and on a personal level.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO G. 
Clasificación:
5.0

Meghan was very friendly and helpful.

COLLIN KEITH M. 
Clasificación:
3.0

First place I visited didn't exist, just unconvient. Person was very helpful, just annoyed at how much a hastle the u-haul experience was

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEON THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJ A. 
Clasificación:
5.0

Megan was the best great information was given she made my experience the best thank you keep up the great work

LATONYA RASHELLE J. 
Clasificación:
5.0

Everything is good

SATYANARAYANA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas R.  |  First Impressions 
Clasificación:
4.0

The Manager was the selling point on our reason to rent from this location.

JAMES RUSSELL JR D. 
Clasificación:
5.0

Staff was friendly, helpful, and informative.

Jon Rolf S. 
Clasificación:
1.0

The Manager needs a real attitude adjustment. She could not have been any less helpful. Her car was parked in the way, she had a horrible disposition, and was rude. The three movers could not believe how awful she was. I will never lease from this location again.

GARY E.  |  Overall Experience 
Clasificación:
5.0

Every thing was going good thank you

EMAD A A. 
Clasificación:
5.0

Meghan does an awesome job

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janea B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chukwuemeka M. 
Clasificación:
1.0

Worst retail experience ever. Mrs.Draper turned me away from the uhaul establishment for life. I will be in contact with corporate.

KARYAN ANTHONY B. 
Clasificación:
5.0

Meghan was awesome , and most importantly very patient ! This is my go to location going forward

Denita Anmarche W. 
Clasificación:
5.0

Everything was excellent. The Mgr was professional and courteous.will recommend to friends and colleagues

KAREEM J. 
Clasificación:
5.0

Meghan Draper, is easily your best employee. She went above and beyond to make sure we were satisfied. She was amazing. Please make sure to give her much deserved recognition.

Anje Anise W.  |  First Impressions 
Clasificación:
5.0

Meghan was wonderful, very kind and patient. Customer service A+ !

ELIANA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS DEWAYNE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamil H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rekha N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBEL A. 
Clasificación:
5.0

Thanks again Meghan for everything

MAURICIO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen Austin C. 
Clasificación:
5.0

This is a great Uhaul location. Meghan was very helpful. Highly recommend using her location.

Billy M. 
Clasificación:
5.0

All good

Dave B. 
Clasificación:
2.0

Don't use the after hours service unless you want a headache and an extra $20 charge. No one made me aware of this charge at all until after it was withdrawn from my bank account, which is very annoying that that information wasn't given to me when I booked the reservation. Plus, the bar code from the store wasn't scanning correctly and for the longest time we couldn't find the key to our truck (because it was not in the designated lock box for after hours pick-ups but in a completely different spot.) Very confusing and frustrating experience, so I'd just get one during business hours if you can.

Rebekah M. 
Clasificación:
5.0

My Experience with this location from the beginning is 5 stars. Meghan did make sure to please all the way your peace of mind. I do strongly recommend. Thanks Meghan

MAURICIO G.  |  First Impressions 
Clasificación:
4.0

n/a

Ezana A. 
Clasificación:
5.0

Meghan Draper provided the best customer service I've ever experienced in Dallas, hands down. Professional, kind and knows her stuff. After a long week of challenges related to my moving, Meghan and this UHaul location were the bright spot and added NO stress to my move.

CARTER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARDINO C. 
Clasificación:
5.0

They accomplished all I needed and I felt welcomed.

William R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN T.  |  First Impressions 
Clasificación:
5.0

Very good customer service

Jeremias S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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