El cliente no dejó un comentario.Cheryl M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Grissom Rd
San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Orlando B.
Customer did not leave a comment.NAOMI GINGER M.
I would use this service again. I want to personally thank Cindy at destination for her excellent customer service and support.Eric H.
Customer did not leave a comment.JANET P.
Customer did not leave a comment.BRYAN D.
Customer did not leave a comment.OCTAVIANO B.
Customer did not leave a comment.SIMON JR P.
Customer did not leave a comment.Rene F.
Customer did not leave a comment.Dale J.
They went above and beyond my expectations. My experience at this location was one I will tell for years to come. From the boss man, desk tech's and everyone in between. I was so impressed with their customer service, patience, and kindness. My car would not start and we could not get it off the item that pulled the car. They worked with me until it was resolved with a smile. They offered me water and told me not to worry. Because of them, I was able to laugh until everything was taken care of.JANET D.
We had a hard tome with getting the truck.. Then when we get the truck it had a bad smell like a combination of sweat and sagar smoke. The head light was dimming like it was going out. I rented sevaral trucks this was the worst. The shocks on the truck was bad it felt like there were no shocks.Lee H.
Customer did not leave a comment.Juan P.
Customer did not leave a comment.GREGORY B.
All good the staff is friendly & ready to answer questionsRAMIRO H.
Customer did not leave a comment.ERNESTO R.
Nothing to improve. The person that help me, employee name Fernando was very professional. He help me find the right truck to transport a refrigerator. Explain to me what equipment that I need to make the job easy and safely transport my refrigerator. Thank you.ALVINO RENE P.
Customer did not leave a comment.Rosa G.
I was overcharged and still haven't received my credit.MONICA C.
Drop off was fine.jacob N.
Customer did not leave a comment.Javier G.
Customer did not leave a comment.ERNESTO I. | First Impressions
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.FELICIA D.
Trailer had flat tireSANDRA J.
Customer did not leave a comment.Cheryl M. | First Impressions
There is one specific guy that always wants to check the brakes lights on return, this is a waste of customer's time, i doubt you have a system that keeps track of all that, and light checking is performed at departure anyway. I rent trailers many times from uhaul, and that is the only guy and only location that demands it.FLOREN M.
Customer did not leave a comment.CONNOR C.
Customer did not leave a comment.Ronald S. | Overall Experience
the manager was unhelpful and has no customer serviceJOANNE C.
Customer did not leave a comment.GERALD M.
Customer did not leave a comment.ALANNA K.
Customer did not leave a comment.JORGE S.
Customer did not leave a comment.Eleanor D.
Customer did not leave a comment.MARTINS O.
Excellent service.Pauline P.
Customer did not leave a comment.robert M.
Customer did not leave a comment.Connie T.
Customer did not leave a comment.ELIER I.
Customer did not leave a comment.DAVID R.
The check out process was very smooth and pleasant. The salesperson was very friendly. The check in person was very nice and very helpful. I was very pleased with the overall rental experience. Thanks guys.JEFFREY H.
Staff owners of this facility are very kind and professional! I would definitely recommend this particular uhall place to my friends.Badr E. | First Impressions
Customer did not leave a comment.ABIMAEL R.
The guy at pickup counter was extremely rude and presented no customer serviceENRIQUE G.
Customer did not leave a comment.ERIKA T.
Customer did not leave a comment.LAURIE H.
Customer did not leave a comment.Yolanda M.
Staff very professional.RODNEY M.
Customer did not leave a comment.GEORGE L.
Profesional and helpful staff very happy with the serviceGUILLERMO G.
Customer did not leave a comment.Steven G. | First Impressions
Mr. Ricardo and Brandon were able to assist with the picking up and dropping off. The team at this location were fantastic. They were able to effectively solve certain issues that arose from booking and paying online. If in the future I need to rent a trailer or Uhaul truck, I will make it a point to come back here because it's where great customer service can be guaranteed.mariela T.
Customer did not leave a comment.JUAN O R.
Customer did not leave a comment.Roman A.
Customer did not leave a comment.Ricky G.
Freddie was extremely professional and helpful throughout the entire process. Definitely went above and beyond. Would definitely recommend this branch. Promote that man.Joshua D. | First Impressions
Excellent service. Thanks!robert R.
Customer did not leave a comment.SHAWN W.
Keep Up The good Work!David R.
Customer did not leave a comment.NAYELI D.
Been renting trucks and trailers from you guys for years best customer service keep up the good work I'm sure I'll be renting again thank you good jobRicky M.
Customer did not leave a comment.Kevin D.
We have rented trucks here a couple times. They have excellent hours, friendly and never have any issues.WILLIAM M.
Really really great turn in experience total oposite from my experience at FWB/Beal location.Karl K.
If someone hasn't used the app, don't be so quick to dismiss them. Take your time and address their questions/concerns. Other than that, other employees did great and worked with me.ADRIAN P.
Jason provided excellent service. I congratulate your company for his employmentLARRY H.
excellent finalizing long day driving. great customer service.cynthia M.
Don't try to charge a customer another day if the equipment is returned an hour late. (14 identical pieces of equipment are sitting there, it wasn't a scheduling thing)GARRETT H.
Having been with the facility for an extended time since returning to SA, the opportunity to interact with various employees was considered for this review. As a general rule, the "line" employees were always helpful and friendly. I interacted with two (2) managers during the timeframe - neither of whom displayed acceptable customer service skills. Both were - to say the least - abrupt. The first whose name escapes me appeared poorly trained and unconcerned. The second - Martin was just plain rude.Sharon S. | Overall Experience
Customer did not leave a comment.janie r. | Overall Experience
Assistant manger was kind of jerk real rude like poor customer service and almost looks like he don't even want to be thereErica A. | First Impressions
Customer did not leave a comment.Karen G D.
The manager and the crew were very professional and compassionate about our needs. I highly recommend this U-Haul location to anybody. The manager I believe his name is Jason went out of his way to help us. THANK YOU U-HAULCHADWICK D.
Customer did not leave a comment.EDWARD G.
Customer did not leave a comment.Jessica i. | Overall Experience
Very helpful, even when I had to change the size of my unit. Also allowed me to turn in the truck, even though I had a different facility listed for drop off.CHRISTIAN C. | First Impressions
Customer did not leave a comment.ANTHONY R.
Customer did not leave a comment.MARIA R.
Customer did not leave a comment.Dorena P.
Customer did not leave a comment.JOHN L. | First Impressions
Customer did not leave a comment.EMMANUEL R.
Customer did not leave a comment.William A.
Customer did not leave a comment.YOLANDA C.
Great service, friendly and attentive staff. I'll definitely visit this location again.GERALD T.
It was a nice experience thank you Great truckAlejandro M.
I wanted a trailer and they talked me into a cargo van. Big mistake !! Not happy !!!HENRY GUTIERREZ G.
Customer did not leave a comment.MARY G.
go uhaulMICKEY B.
Customer did not leave a comment.Catherine G. | Overall Experience
Martin and his employees were awesome and very helpful.Catherine G.
Customer did not leave a comment.LAURA ELENA S.
Customer did not leave a comment.curtis B.
Customer did not leave a comment.Maria G. | Overall Experience
You can unlink my husband from an account he had no problem hung to do with.KIRSTEN ELIZABET G.
Customer did not leave a comment.CHRISTOPHER T.
Tell me which â€œknuckleheadâ€ at this location told me over the phone that this the location was open 24 hours and someone would be be there to help me unload the car from the auto transport at 10 on. NOT.CARLOS M.
Customer did not leave a comment.Clyde D C.
Nothing ðŸ‘ðŸ¿JIMMY A.
Customer did not leave a comment.Diana M.
They Charge me 70$ when I told them I lived in Laredo but no one had 26 Ft over there they sent me to Freer and they Charge me the miles From there to Laredo when They said they weren't going to charge me that.Axel J.
Customer did not leave a comment.RICHARD G.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.ROBERTO C.
Customer did not leave a comment.Elaine O. | Overall Experience
UHAUL Cooperate should investigate my experience with U-Haul on HWY 90, and (Martin) at UHAUL on Grissim RD. Making a reservation on-line with U-Haul is a joke, per your U-Haul attendant on Hwy 90. very (unsatisfactory).JEFFREY G.
There were no moving pads in the truck, they would have been helpful.ROBYN C.
Employees seem to have that not want to be there attitude, if that makes sense, they help you but seem robotic about it. No friendliness just get you out quickly as possible. Dropping off no one came out to drop off station, walk up to counter and was quickly told they are helping someone else who was outside, no greeting or be right with you in a min or anything so just left key on counter and left.LOYD V.
Customer did not leave a comment.Armando H.
Alex and the other staff at the office were patient and helpful, especially when I had to call the UHaul Office on Hwy 90 to extend our time to turn in the truck. In addition, my husband misplaced his fanny pack. The staff helped us look for it, but it tuned out he had left it at his old house.Roberto D. | First Impressions
Staff was great!!! Very knowledgeable. Mr.Banda was a great team playerDERRICK M.
Everyone I came in contact with were very helpful. Customer service at this store is second to none.PATRICK W.
This was Is the worst costumer service I’ve ever experienced in my life. Management is horrible,Martin the store manager was very rude to not just me bust to he employees as well.I also had multiple issues with my storage unit At some point my lock was removed and replaced without authorization and I had all my payments up to date! I would like to speak to someone who’s higher up to contact me about this matter my number is (210) 254-3373gustavo o. | Overall Experience
Customer did not leave a comment.Gabe R.
Customer did not leave a comment.CHELSEA P.
Customer did not leave a comment.ZACHARY C.
Customer did not leave a comment.THANG N. | First Impressions
Customer did not leave a comment.Angie F. | Overall Experience
Customer did not leave a comment.larry m. | Overall Experience
You guys suck and not understandingLaTonya C. | Overall Experience
Customer did not leave a comment.Mark G. | Overall Experience
Customer did not leave a comment.JOHN Z. | Overall Experience
Customer did not leave a comment.Oscar G. | First Impressions
Very experienced staff.Daniel S. | Overall Experience
Had a very horrible experience with this location.Chad C. | Overall Experience
The online was no help. Being a split level building I wasn’t clear that there would be stairs rather than an elevator. No problem for the staff he got me into another unit although it cost more for the same size unit with out climate control which I think is backwards. Other than that it was great.David F. | Online Move In
Customer did not leave a comment.Victoria G. | Overall Experience
One particular rep was very rudeBrad S. | Overall Experience
Very friendly staffCORY F. | First Impressions
Facility is top notch. Pricing is competative with other local self storage. I would recommend coming down in price a few dollars to really beat the others.Michael C. | First Impressions
Customer did not leave a comment.Thomas C. | Overall Experience
I moved to San Antonio from California. I made my arrangements to use the Grissom U Haul over the internet. I did not expect the customer service that i received. It was a relief to deal with a company that still understands 'customer service" Thank youWal S. | Overall Experience
Customer did not leave a comment.Edward B. | Overall Experience
This is the best U-Haul Facility, staff and overall experience I have ever been part of. This facility and staff should be the training plan for all U-Haul locations. The facility was spotless and easy to navigate with my truck and trailer and the staff went above and beyond in customer service. I observed them working with other customers as well and they treated them as well as they treated me. These folks deserve a customer service award if you have one. Thank you Martin and your fantastic staff.KELLY W. | First Impressions
I have to assume that my experience was related to the facility being understaffed. It appeared to me that when we came in and rented a storage unit and tried to rent a truck, there were workers that were either too lazy to do anything, or had actually clocked out but were still in the building, in sight of customers. The manager was in such a rush that it was impossible for us to fully understand what was happening and retain the information being presented. The next day when i picked up the truck, it turned out that whereas I thought i had rented the truck, i had only reserved it. When I returned the truck, I waited fifteen minutes for someone to show up and check the truck in. No one ever did. When I went to the Installation Bay, the fellow there was borderline rude, but was clearly belligerent in issuing instructions for me to wait in the truck and someone would be right out. Well, first off, I have a high level of education and have worked professionally as someone who writes for a living. I had read the sign and remembered having been told when renting the truck to wait with the vehicle. However, there is a limit to waiting. After dealing with Grizzly Adams and his attitude, I returned to the truck, waited another fifteen minutes, and when still no one had shown up, I started toward the sales floor to ask again, just how long I was supposed to wait. This time, there was a fellow walking out toward the check-in area, and I asked him if he was the checkin person. He said yes, but then he listed off three or four other things he had to do before he could get to me. He said if i wanted, i could just leave the keys in the truck--which I did. However, I DID take videos of the truck interior and exterior as well as the instrument panel, gas gauge, mileage, etc. While this will not keep me from doing business with UHaul again, I will certainly take a book or laptop and movie with me next time.jason s. | First Impressions
Manager was very rude with me. Kept rushing me. If I would have read the reviews before I wouldn't have done business with them. It was mainly because of you Martin. You need customer service training. I couldn't stay there after my experience with him. The other employees were great, they just have poor leadership.IDA G. | Overall Experience
Customer did not leave a comment.Demetric H. | Overall Experience
Customer did not leave a comment.Jesse A. | Overall Experience
Very helpful and accommodating staff. Decent prices and good promotions, would definitely recommend to others.Ryan G. | First Impressions
Customer did not leave a comment.Mandi L. | Overall Experience
Customer did not leave a comment.christina k. | Overall Experience
Brandon was amazing!! He was super helpful and nice. He greeted me with a smile and was knowledgeable in all things related to my truck rental to my storage unit.Monique M. | First Impressions
Customer did not leave a comment.Rolando M. | First Impressions
During a very difficult transition in my life, U-Haul proved to be a place I could count on and trust to help me on my journey. Which has made my journey just a little bit...no alot easier. Thanks U-Haul workers from Washington to Texas!Tanya W. | Overall Experience
The facility is well maintained but the staff is rude, I heard the manager saying Fu#k several times and talking bad thing about workers in front of customers, very unprofessional.DAVID E L. | First Impressions
EVERYTHING WAS WONDERFULDianne W. | Overall Experience
Customer did not leave a comment.Monica R. | Overall Experience
The manager there has some terrible customer service skills. He is very rude and unprofessional. He is not friendly at all, I rather deal with the younger men than him. Many times I have used this store but the manager remains the same rude. Like he is always having a bad day or he doesn't like his job.Sandra E. | Overall Experience
The storage facility was not controlled temperature as it stated. It was almost 100 degrees in the storage rental when I opened it. It was much cooler when I checked out. Most of the attendants were responsive and helpful. There were two that were short and non-attentive. Otherwise I would had graded it outstanding.Terry J. | Overall Experience
Customer did not leave a comment.ernesto i. | Overall Experience
Customer did not leave a comment.Antonio C. | Overall Experience
Thank you very much for the good cooperation and courtesy of the staff, and the manager of the site Martin was more than wonderfulFAWAZ A. | Overall Experience
Friendly helpful staff very pleasant experience.raphael b. | First Impressions
Great if you have regular hours.john s. | Overall Experience
Thanks again Management and Staff.Servando N. | Overall Experience
Towed trailer from Lemon Grove, CA to Leon Valley, TX. Pick up location was a terrible experience from installing trailer hitch to renting trailer. But experience at drop off location was so smooth and easy, I almost forgot about the one in California. TY for a great experience. Hopefully other locations will learn from you.Terry J. | First Impressions
There seem to be a awful smell often like rotten meat or something the smell would be so overwhelming at times could not stay long may want to look into ways to resolve that issuePhyllis M. | Overall Experience
The gentlemen that helped us were very informative, kind and understanding! My fiancee's friend who is like family, moved to san antonio last minute for a job and going through a divorce. I knew he needed a safe storage area so after calling all the storage places I knew who were closing and couldn't help me, I saw the -Haul logo and called. The guys were closing in less than half and hour but were so sweet and understanding told me not to worry! The young man showed me what I needed to get the job done faster. Thank you guys for such great customer service!!Priscilla C. | First Impressions
Very helpful and friendly staffDianne C. | Overall Experience
Nicer and more helpful than other uhaul locations in San Antonio.BEVERLY L. | Overall Experience
The staff was very helpful. I will recommend this facility for outstanding service.Willie M. | Overall Experience
Martin & his crew are also me. They have gone over and beyond to help me out. Thanks guys.Catherine G. | First Impressions
The employees were very helpful and polite. I was very satisfied, thanks keep up the good work.Willie M. | First Impressions
Great customer service! Very easy and love the amenties to help you move your items into storage room. Great up keep on premises. Seems the property owner instills great pride in its employees.branden q. | First Impressions
Every one was awesome and very knowledgeable...just want make a small suggestion to make sure that ya have a cart available at move in. For customers Building E. Thank youFernando A. | First Impressions
Excellent customer service.emmanuel a. | Overall Experience
Good facilityGUILLERMO N. | Overall Experience
Overall the vehicle was good, smell of smoking by previous renters was not very good for a non smoker. The windshield wiper on passenger side needs to be replaced. Left front tire is wearing uneven.Cornell H. | First Impressions
Pick up & drop off was very easy. Excellent service!!!janie r. | First Impressions
Great place and convenient location!Patricia M. | Overall Experience
They were very helpful. And grear customer service.LISA D. | First Impressions
I would try not to use the free storage offer; You will be hounded for the next months rent even tho you never used it, never had a key, never had a building pass. Three E-mails, 6 phone calls, I spenToby D. | Overall Experience
The guy who helped us went above and beyond to find the right storage unit for us. We felt taken care of and in good hands.Abby F. | First Impressions
No issues with storage facility.Kelly M. | Overall Experience
Amazing staff!!!!daniel t. | Overall Experience
ThanksLydia T. | Overall Experience
I used a u-box to move items to San Antonio. Elmer does excellent work and is very customer oriented. The schedulers were useless, got my order wrong twice. The rest of the staff was indifferent.Robert H. | Overall Experience
Thank youLydia T. | First Impressions
had a hard time getting accurate informationAnnie W. | First Impressions
Thank you.LYDIA T. | Overall Experience
Everyone is really nicemarcos v. | Overall Experience
My Uboxes were scheduled to arrive at my Apt. on March 1st between 1 and 5pm. They didn't arrive till 7pm but one box was loaded wrong and they had to go back and did not return till 9pm.Laura B. | Overall Experience
This location has the best and most helpful staff! I had so many issues the last two times I rented from Uhaul, I never wanted to rent from Uhaul again, but the young man who helped us changed my mindLinda C. | First Impressions
Very nice and helpfulNita V. | Overall Experience
I set an appointment for pick up of a Ubox and when I arrived it was not ready and they were understaffed to help get in a timely fashion. Pick up took a long time.Alison B. | Overall Experience
Costumer service ⭐⭐⭐⭐⭐Yolanda D. | Overall Experience
Very friendly and helpful staff. Storage units are very well secured.Robert B. | First Impressions
Me Seth at this location knows what he is doing.....is very professional....and rectified all issues with another haul location in town. Seth deserves all the praise, he made my move so much easier!George E. | First Impressions
Really good people. The manager always is friendly and he was able to help us all the time. Even the crew. The only I has to says is thank you for the support. Merry Christmassamuel c. | Overall Experience
Moving made easier thank youJoyce W. | Overall Experience
Paulo was such a great help. Provided wonderful customer service. Seth was great on the phone prior to my arrival. They really know how to work with customers! Put more positive reviews on Yelp!!Patricia M. | Reservation
From the moment of drop off to pick up Ricardo was very professional,if I can give more stars I would.He is a great asset to the company.Thank You Ricardo.Diane D. | Overall Experience
I strongly recommend UHaul storage and facility to any and everyone in need of a storage unit or a UHaul.Melissa M. | Overall Experience
Dumpster should be placed next to loading area for u boxesKristen H. | Overall Experience
Thank you, UHaul!Deanna W. | Overall Experience
We were treated with professional service.Joyce W. | Reservation
Great people to visit with, very friendly. Very convenient for me thanks great job.DOMINGO R. | Overall Experience
Fork lift to lift U boxes was broke on scheduled day to unload. They said is was down a lot. Had to wait 3 hrs along with helpers to get lift fixed. No compensation offered for delay.Steve K. | Overall Experience
Although I had to leave my unit in a less than favorable fashion,I knew the terms and conditions so when what I left behind was auctioned off I had already made peace with the loss.atlee u. | Overall Experience
Nonepaul h. | Overall Experience
Chris is awesome. He needs to get a raise!JUAN E. | Overall Experience
Enjoyed servicesHector P. | Overall Experience
Prices were good and estimate delivery was on pointMarcela A. | Overall Experience
We had an outstanding experience. Thank you for the great service!Jamaal B. | Overall Experience
When I request to deliver my UBox on time and quick that was really a big help for me. Thank you.sudhakar d. | Overall Experience
Accessible hours. Good security.STEPHEN S. | Overall Experience
I was upset when I was told that there would be no prorating of my monthly charge even though I surrendered my card on the first day of the month. It really stinks that I paid $164.00 for one day.JUANITA S. | Overall Experience
Had an excellent experience working with Ricardo. He was very professional.Jeffery V. | Overall Experience
Never write reviews,but this place deserves credit. Awesome staff,awesome company. Thank you uhaul,appreciate the service that you provide. Will be dealing w/uhaul for all my moving and storage needs.Marco P. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!