They apologized for my incidentRick P.
Customer Reviews for U-Haul Moving & Storage at Grissom Rd
San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
tried to use the app to drop off but it wasn't working. We went back the next morning to drop off in person. The employee was very polite and explained that others had the same issue. Returning it to a person was much easier and certainly less frustrating than using the app.Susan L.
El cliente no dejó un comentario.DIANA N.
Staff was friendly and efficient. I will recommend this location to family and friendsEdward O.
The parking lot was extremely crowded. Made it very difficult to return the trailer. Other than that the staff was very friendly and efficient. The office area was very clean and organized.Robin S.
Nothing, it was a smooth experienceRobert E.
El cliente no dejó un comentario.Kevin H.
The employee could act like she cared about her customer. I expressed concerns over the truck I was renting as I had an 18 hour drive. She could have cared less, just pointed me to the truck and on to the next customer. Truck sounded awful, exhaust leak I think and had to listen to that for 18hrs. Steering felt loose and was quite the experience as it was windy the whole trip and difficult at times to keep in the lane. Wanted a smaller truck that did not work out as I needed a bench seat due to having a child that had to travel as well. Smaller truck only has 2 bucket seats by the way. Had it set up to pick up when I arrived in Texas after a 4hour flight from Illinois. The guy at the first place was great to work with even though the truck did not work out. Had to get a ride to the next place that actually had a truck with a bench seat, they would not bring to where I originally wanted to rent. Truck was really too big and fuel economy was terrible with less that a thousand pound load I think. Around 9mpg in a 15 foot truck, that I really did not need. All in all worst experience I ever had renting a Uhaul. Good luck to the next person.Randy H.
More employees needed. Wait was terrible. I returned my equipment after hours and had to call them late the next day to have them register the equipment as returned. Every time I call the location, it sends me to a call center rather than the location. The person on the other end told me that she did not know how to contact the location!SOULEYMANE D.
All was good and everyone well informed and helpful.john H.
Unfortunately, the reservation I had made over the phone and had confirmed via email from May 7th was not honored at the I-30 MacArthur location in Grand Praire. The employee at the Grissom location didn't see the I-30 MacArthur location as a possible drop off location in office and I asked what the reason might be fore that. She didn't know, so we proceeded with the original reservation for I-30 MacArthur.Devin M.
El cliente no dejó un comentario.Sharla G.
The equipment appeared well maintained but it was obvious that it was very old. My time to return was 12 pm. I arrived right at 12 pm, but waited in line for probably 20 minutes. Ended up being charged for a third day. So, a little frustrated by that.NATHEN J.
El cliente no dejó un comentario.Neil T.
El cliente no dejó un comentario.Rodney S.
El cliente no dejó un comentario.Phillip B.
El cliente no dejó un comentario.Manfred A.
El cliente no dejó un comentario.Steven N.
El cliente no dejó un comentario.Eric W.
Excellent customer serviceArthur V.
There was a guy at the fort collins, CO. storage that was very rude and unpleasant. The manager I believe, Tim? Very passive aggressive and snarky. Another note that bothered me; was when we placed the order for two and it gave us one price, then ya'lls website messed up and only did one, I felt that was really unprofessional and not really great for your business it looks sort of dishonest.Dakota M.
Woman helping us was very friendly and answered all our questionsApril H.
Fast and friendly.Joseph W.
El cliente no dejó un comentario.Alejandro R.
Everything was excellent. No complaintsCALVIN G.
El cliente no dejó un comentario.Monae L.
El cliente no dejó un comentario.Richard L.
Very professional staff, efficient and customer oriented.Doyle B.
El cliente no dejó un comentario.Luis D.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.MICHAEL K.
Big Uhaul operation site, storage, garage for fixing product; great inventory to check to determine actual size truck needed. Helpful lady showed us various size trucks. Hours very helpful and order worked just fine. Timely pickup very simple.LON S.
Better website so I could successfully check out the vehicle the same day but after hours and avoid the extra day fee, even though I didn't have the vehicle another day.Adrian H.
El cliente no dejó un comentario.Ismael A.
Drop off location was easy to find and very accessible.Raymundo A.
Original had reservation at 7747 hwy90w in San Antonio. Got there and they did not have the truck I had reservation for. They said it was due in. I waited for an hour only to find out there was no truck coming in. They said I could pick one up at the Grissom store. I had been dropped off so I had to wait for a ride to get to the other store. It was a one day rental so I probably paid for an extra 20 miles to get the truck from another location. The store at 7747 was totally unprofessional, they were all sitting around eating pizza, it was like an inconvenience for them to stop eating to help customers. I would not recommend that location to anyone. On the other hand Grissom road was excellent!Colin H.
El cliente no dejó un comentario.Patrick S.
Friendly staff!!Jose A.
El cliente no dejó un comentario.Charles N.
El cliente no dejó un comentario.Jack P.
Had lots of people coming and going. Quick check out and back in when finished.Jason L.
Best stocked place I know of in San Antonio though the truck I got was really a piece of junk that belonged in the junk yard it was barely able to go on reverse and very 1990 ageramon L.
Very good experience and great customer serviceRegina G.
El cliente no dejó un comentario.DIANA G.
Good serviceEsperanza C.
El cliente no dejó un comentario.Julian T.
The guy that waited on me was friendly and professional. A great experience.Jeffery H.
Upon arrival the attending staff was attentive, thorough and respectful. When returning the equipment the staff on hand appeared to me as though they didn't work well together as a team.robert P.
Location was a quick checkoutAlan H.
Kenton Brown was the person helping me. He is a great example of an U-Haul employee. Courteous, helpful, and a great communicator. U-Haul is lucky to have him.TOBY B.
El cliente no dejó un comentario.Arturo T.
Easy access veryNoel C.
Went wellElizabeth J.
Good job. Thank you.JAMAL A.
The back of the truck had rocks under the bed liner every time I open the tailgate some rocks would fall. I ask the sales rep where was the drop box for the keys and he said it was by the column. I was late on returning the vehicle because I was looking for the drop box by the column, never found it, come to find out there is a hole on the front glass we're you drop the key into a cardboard box. I feel I should have not got penalize for being late. There was a pallet blocking the path to get to the counter. I would not recommend a friend to this store! Thank You, Jesse EspinozaJesus E.
El cliente no dejó un comentario.Natalie S.
Please note that the rating I provided are NOT for the Berry Blvd location because I was never there. They are for the Ralph Ave location. The form requires ratings to be entered.Richard M.
All went well. Thank you.Anne V.
Rental process was quick and easy.SANDRA H.
Everything is goodAlbino T.
El cliente no dejó un comentario.MELISSA C.
Availability was greatTheresa M.
El cliente no dejó un comentario.Maria C.
The manager and the guy who waited on me were extremely rude. I've had several Friends to say the same thing. Also I spoke with a lady during return and she agreed that the morning shift is rude. I plan to never use that location againJamie B.
Please check: When we make or you guys did reservations PLEASE save the right VAN,DOLLY or doesn't matter what is reserved for pick up. My case: RESERVATIONS for dolly and 10â€ truck van, then i got 15â€ foot truck and no dolly for me.. Whats the hell? But, pay more for the guy help without dolly from second floorâ€¦ really badâ€¦.please treat your costumers like part of your family and need the costumers back , right. Enough for now.givelia N.
Easy to pick up and easy to return. Friendly staffJose Y.
El cliente no dejó un comentario.Leonardo S.
El cliente no dejó un comentario.Keith B.
Nothing, I was extremely happy with the staff and my experience renting a trailer from this location.jorge P.
El cliente no dejó un comentario.FRANK FLORES III S.
El cliente no dejó un comentario.William C.
The manager in charge there was very very rude and abrupt with the way he handled customer service and even more mean to his employees.. I understand that the computers had a issue nationwide for Uhual butâ€¦ butâ€¦. It isn't professional to talk to people in a extremely irritated tone because your irritated..Felipe L.
For the first time ever, in 20 years my clear record history of reserving Uhaul, they asked me for a second contact person , and then I was asked for a third person contact number to confirm my identity, reasoning that people steal the Uhaul truck. That's outragous and rediculous, and direct insult to loyal customers.MANI K.
El cliente no dejó un comentario.CELSO G.
Everyone was so helpful! When moving is so stressful, the team here was super nice!LINDA Q.
The Grissom Road location has good staff and the manager there is responsive. Unfortunately, Uhaul as an organization is a hot mess. Customer service is confusing and horrible. You call a store, you get transferred nationally because the stores don't answer and get bumped from department to department. I had a major issue with the Rutland, Vermont location, and the Northeast division ghosted me completely. The regional manager had â€œjust stepped outâ€ or was â€œon a callâ€ or â€œnot in yetâ€ every time I called his office. Jerry the regional manager never called me. I lost $1,500 worth of items because I couldn't access my Uboxes because of the location not giving me access. They had no propane for the forklift for my appointment. Also, even though customer service said I could access my boxes until 5, the store refused me access after 4 on a separate occasion. Then, once's the boxes were moved, we wanted to access all our boxes and customer service only asked for one specific box to be brought out. The location almost couldn't accommodate bringing the other two boxes out and we had a 26 foot moving truck rented! Bad experience from start to finish.Sarah W.
El cliente no dejó un comentario.ray R.
El cliente no dejó un comentario.garry L.
This location is always busy and staff are friendly and professional. They are willing to answer all ones questions and show how to use apps sent via text... I needed a vehicle for a couple of hours and there was one available and it was perfect!GERALD J.
Everything went great. But one thing that happened was that Miss Karen did not tighten the hitch. On driving it never came out which is good, but when I was removing the load the trailer went up off the ball and did major scratch work on my vehicle. Really ruined my day. I know it was not on purpose and glad it wasn't worse, butâ€¦â€¦Martin E.
No improvement needed. All aspects were great!David M.
Communication wasn't great. I had to keep calling to ensure they were dropped off in time. Also they were picked up a day late and again I had to call to make sure it happened before I left out of state.Melissa B.
I experienced a horrible encounter with the General Manager Martin Rhoades at Grissom location. He was very rude didn't care about the experience I had I rented a truck that broke down. But most of all I had a new build home that transmission fluid spilled all on my driveway. I asked for some compassion from the GM all he could reply is that whatever happened happened. The rental truck transmission went out. I am trying to get a full refund on the rental but they tell me I have to wait for 5 days. They are quick to take your money but are not quick to reimburse. I would like for someone of hire to address the GM at the Grissom Rd location.ivonne L.
To: Whom it may concern From: Carlton Weaver (210) 684-3777 Subject: Incident Report for U-Haul, MovingHelp, McAllen Police Dept. My name is Carlton Weaver. I am a former investigative reporter and talk radio host, now retired. I just bought a home in my home town of San Antonio where I plan on living out the rest of my days. Two loaders from Danny's Helping Hand arrived at my apartment, in McAllen Texas, at approximately 11:30pm Thursday April 23rd. They both seemed nice enough, one of them named Isaac was a young man blistered with amazing tattoos, and both loves to talk everything about God and the written word, which was very interesting. At one point they even had us all holding hands as they prayed away my brother's ankle pains, and my back pains. I am 69 years old and live with my brother James who is 61. We both felt relaxed and unguarded in their presence as we were all working together loading up the U-Haul. One of the last items to be packed was my brothers 9mm pistol, which he removed from his night stand, inserted in a secure holster, and handed it to me, which I inserted in one of the last remaining boxes to be loaded onto the truck. The pistol was his Sig-Sauer 9mm pistol, model 2022. When Isaac, who claim to be the owner of Danny's Helping Hand, saw my brother holding the pistol, he offered to buy it for $300. My brother said no and handed me the gun, which once again, I placed in one of the last remaining boxes. After Isaac and his partner loaded the last remaining boxes on the truck, my brother and I remained in the apartment cleaning up. I tip these guys $140, and shortly after they left, I had a bad sinking feeling come over me. I rushed over to the back of the U-Haul to the box where the gun was stored, and sure enough the gun was gone. I called Isaac and he offered again $300 for the gun if he came back over to the U-Haul and found it. I did not agree but he did come back to pretend to look for the gun. It was obvious when he arrived, he was there to feel me out, suggesting that I just didn't remember what box I put the gun in, and joking about my old age, like I have dementia. Then he preceded over the next two days in texting me about his concerns, trying to convince me that I will find the gun, and that I will have to apologize, he is a man of faith, a man of God, therefore innocent. In my opinion and dealings with Isaac, he's a con-artist most likely preying on the elderly convincing others that old people have lost their minds. I would love to show you the various text messages where he uses the cover of God, a man of faith, but yet in some of his text messages he gives away his true identity, writes like street thug - â€œ why would I want that cheap Wall-Mart pistolâ€ â€œ I've got ton of gunsâ€ â€œyou're an old manâ€ and so on. I did file a police report with the McAllen Police (case# 2022-27983). Carlton WeaverCarlton W.
El cliente no dejó un comentario.Ed M.
El cliente no dejó un comentario.Leroy M.
El cliente no dejó un comentario.ADELA A.
Your app has too many glitches. My wife made a 2nd reservation in person and the staff couldn't find it. So we started from scratch yet my wife gets notified "Are you coming to get your reservation " sounds like you dropped the ball..PETER J.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Allan S.
El cliente no dejó un comentario.Ralph C.
El cliente no dejó un comentario.Rosemary S.
Had a great experience!! Thank you!!Melissa A.
The Owner either lacks the ability to make customers feel welcome or just doesn't care to do so. He is short and rude to the point I almost went somewhere else,Stephen B.
El cliente no dejó un comentario.CHRISTY A.
El cliente no dejó un comentario.Preston N.
El cliente no dejó un comentario.Edmilson D. | Overall Experience
El cliente no dejó un comentario.Geralyn M. | Overall Experience
El cliente no dejó un comentario.marlon m. | Overall Experience
El cliente no dejó un comentario.ROBERT S. | First Impressions
Great staff, awesome service!laurie l. | First Impressions
It always smells of mold in the building where my storage unit was. Above my unit was a hole in the ceiling (almost directly above my unit #5202) that leaked, and after time it got big. It smelled so bad, for a long time. One other thing was pesticide that dripped down in my unit and got on a box of clothes. The stain is still evident after I swept.PATRICIA H. | Overall Experience
El cliente no dejó un comentario.Rashell R. | Online Move In
El cliente no dejó un comentario.Roberto R. | Overall Experience
Great placeJerrud W. | First Impressions
Very knowledgeable about their product and very understandable about removing unnecessary fees. They always have the right attitude and very pleasant to deal with.Raquel D. | First Impressions
El cliente no dejó un comentario.Leidy B. | Overall Experience
There was always a long wait time to speak to an associate and at one point I had to wait to use the restroom because an employee was in there playing games on his phone. The door to my unit was also messed up and wouldn't close all the way until they had to fix it with zip ties.Marquetta V. | First Impressions
Only thing I did not like the storage that they show me was filthy and dirty and at the top of the roof it was all messed up so she had to show me another one also didn't like the fact there was nothing downstairs I am disabled and cannot go up and down the stairs but I didn't want to go to another U-Haul because I only use the one on grissom I moved in my unit on 1-23-22Louise M. | First Impressions
Found a few spiders and dead roaches in our things but other than that it was a good experience.Jasmine V. | Overall Experience
Adrian from the parkland dr location and all of the staff at the Grissom location were very professional and extremely helpful.SIMON O. | First Impressions
El cliente no dejó un comentario.ALLYSSA S. | Overall Experience
El cliente no dejó un comentario.Rochelle K. | Overall Experience
El cliente no dejó un comentario.shirley D. | First Impressions
No problems at all. Thanksleopoldo l. | Overall Experience
El cliente no dejó un comentario.ROBERT W. | Overall Experience
I needed help after hours and messaged the number given, which is supposed to be available after hours, the person responded that they can't answer any calls bow so u said we can text. As I'm new and have never come after hours, I didn't know where the check in box was and just needed some directions to locate the check in box. But no reply to text or calls. Was stranded because the chair I want to put in storage was too big for my car and someone had helped dropped it off. That night was not good and very frustrating. I get its after hours but if you can't reply calls or messages, then please give to someone who can.DOLAPO DORCAS N. | Overall Experience
The young lady that helped us was great, very helpful and knowledgeable.ERNEST C. | Overall Experience
Clean neat and friendly staffJUAN G. | Overall Experience
Facility is top-notch. Location of my units were not entirely convenient to parking but could have been much worse. No elevators must be very difficult for some people. Some staff were very helpful and friendly, such as Steven Leyva and Ruben (can't remember his last name but worked on Sunday 11/14/21 with Steven). Had an issue in my first unit; "making it right" seemed like an inconvenience to the GM and weekend manager rather than a customer service concern; it didn't make me feel good when I was trying my best to be understanding, but they didn't actually do anything wrong. I have no complaint about anyone or about the service or facility. I simply didn't need the service any longer. If someone wanted a clean and very secure place for storing their things and had the budget for UHaul, I would recommend this location.brittney w. | Overall Experience
El cliente no dejó un comentario.Hannah B. | Overall Experience
Staff is top notch!!! They are well trained, knowledgeable, friendly, patient, attentive, the list goes on but I was impressed and always left satisfied with the service I received. No question was ever stupid or tedious for them.DAVID M. | Overall Experience
El cliente no dejó un comentario.Joe D. | First Impressions
El cliente no dejó un comentario.DOLORES S. | First Impressions
El cliente no dejó un comentario.Yessica I. | First Impressions
Poor customer service Unprofessional Did not have answers to my questions I requested to have a pin vs. the card and he refused to make one for me Very unsatisfiedLourdez G. | First Impressions
El cliente no dejó un comentario.Gilbert U. | First Impressions
N/ at this time. Thank youCheryn P. | First Impressions
Elevators for second floor storage would be fantastic. Other than that, it's great.Amanda C. | First Impressions
El cliente no dejó un comentario.brittney w. | First Impressions
If I could give a negative 0 I would. My overall experience was awful. They did not have all my order after I had a reservation for 3 weeks ahead. Then staff was slow, manager wasn't helpful to try get me the rest of the items I needed. Didn't offer anything for my inconvenience. Never again will I rent from U-haul.Rochelle K. | First Impressions
El cliente no dejó un comentario.Drucilla E. | First Impressions
El cliente no dejó un comentario.KEVIN J. | First Impressions
Prices increasedAnnie W. | Overall Experience
Staff is awesome!Doak W. | Overall Experience
Had a storage unit at Grissom U-Haul & Storage for almost 10 years. Never had any problems and never felt like I had to worry about my storage unit. Thank you Grissom U-Haul & Storage!PHYLLIS W. | Overall Experience
I read other reviews and have nothing negative to say. My experience was great. Staff was helpful and I had no issues.Telisha F. | Overall Experience
El cliente no dejó un comentario.MARIA R. | Overall Experience
El cliente no dejó un comentario.Zenicel G. | Overall Experience
Jason and the whole crew are outstanding. A total pleasure working with them! May they all be there for years to come. Excellent help is hard to come by. This store has it!MICHAEL D. | First Impressions
El cliente no dejó un comentario.Joseph S. | First Impressions
El cliente no dejó un comentario.MARIO A. | Overall Experience
El cliente no dejó un comentario.Mark A. | Overall Experience
El cliente no dejó un comentario.ANNETTE B. | Overall Experience
Great helpGlenn W. | Overall Experience
El cliente no dejó un comentario.Paul R. | Overall Experience
El cliente no dejó un comentario.DANIEL U. | First Impressions
El cliente no dejó un comentario.Leon B. | Overall Experience
El cliente no dejó un comentario.Drucilla E. | Online Move In
Great safe place for storage and staff helpful and friendlyROBERT R. | Overall Experience
El cliente no dejó un comentario.Andrew W. | Online Move In
El cliente no dejó un comentario.Mark A. | First Impressions
I am very happy to know that my property is secured in a monitored facility.Aleksandar N. | Online Move In
Communication is lackingdiane h. | First Impressions
El cliente no dejó un comentario.Joshua H. | Overall Experience
El cliente no dejó un comentario.Meagan S. | Overall Experience
I have had nothing but exceptional service at this location. Jason has always helped me with whatever issue I had (there were a few) and he did it with a smile on his face. His customer service went above and beyond. Big kudos to him.Monique M. | Overall Experience
All good no problems.Raymond C. | First Impressions
El cliente no dejó un comentario.Alexandra G. | Overall Experience
Manage is a totsl D#*K fo real absolute no customer service and judgementle to me and friends cuz of our look tattos on a person dont make em a criminalErica A. | Overall Experience
El cliente no dejó un comentario.EDWARD C. | First Impressions
El cliente no dejó un comentario.Vernise C. | Overall Experience
El cliente no dejó un comentario.Mackie S. | Overall Experience
Facility map did not include 2nd page with upper level units. I had to ask at the office to locate the unitELIZABETH B. | Online Move In
The staff was very accommodating and professional. Awesome.Vernise C. | First Impressions
El cliente no dejó un comentario.JAMES G. | Overall Experience
Echert Rd. Very helpful!Alexandra G. | First Impressions
El cliente no dejó un comentario.Justin B. | First Impressions
El cliente no dejó un comentario.Irene C. | First Impressions
No wait in line. Excellent detailed customer service and clean facility.Telisha F. | First Impressions
El cliente no dejó un comentario.JAMES G. | First Impressions
El cliente no dejó un comentario.ivan r. | Overall Experience
El cliente no dejó un comentario.Selena M. | First Impressions
El cliente no dejó un comentario.ERNESTO I. | Overall Experience
El cliente no dejó un comentario.ALLYSSA S. | First Impressions
Great but wish the code didn’t need to be entered every time u walk out to get more stuff from truckJohn M. | Online Move In
Everyone, especially Martin, was very friendly and helpful. They helped make a stressful time much easier! Will definitely use this location again. Thanks guys!!JAMIE W. | Overall Experience
El cliente no dejó un comentario.Justin M. | First Impressions
El cliente no dejó un comentario.Jason D. | Overall Experience
El cliente no dejó un comentario.ELAINE G. | Overall Experience
El cliente no dejó un comentario.Jared D. | First Impressions
El cliente no dejó un comentario.Ricky G. | Overall Experience
I made my move from out-of-state and chose Uhaul for the moving van and storage facility. First a system error double-booked me for a uhaul and storage unit which took me an hour on the phone to have resolved. But most importantly, my storage unit reservation was apparently overbooked by 5 other people for the same unit, which left me without the proper sized storage unit once I got to the destination city. I had to go look for another unit at a third-party location and was not offered a solution or discount by uhaul. Not being reliable at the end of a giant move like this forces me to give them a 1 star review.Justin C. | First Impressions
GraciasTrina M. | First Impressions
Very please with U-Haul for the pass 5 years..lisa a. | First Impressions
El cliente no dejó un comentario.Laura M. | Overall Experience
Although, very clean, maybe couldnt be avoided. However, saw a couple little red roaches, but poison containter was empty.Need to make sure you have the chemical in fheredorothy g. | Overall Experience
First time using a storage unit but this was easy and convenientLucas M. | Online Move In
El cliente no dejó un comentario.Rolando M. | Overall Experience
El cliente no dejó un comentario.ROLANDO M. | Overall Experience
Associate that assisted me was very respectful, informative, polite and very well mannered young man. Hard to find that quality nowadays in today's workforce. Wish I would've got his name. No matter. He was Awesome.selina g. | First Impressions
Great Manager and Staff! Yes I recommend them!PAUL G. | First Impressions
El cliente no dejó un comentario.PATTI B. | Overall Experience
Thank you for being exceptional and the epitome of courteous customer service. It was greatly appreciated.Linda C. | Overall Experience
El cliente no dejó un comentario.STEFANIE W. | First Impressions
El cliente no dejó un comentario.VALERIE S. | First Impressions
El cliente no dejó un comentario.Cheryl M. | Overall Experience
El cliente no dejó un comentario.ERNESTO I. | First Impressions
El cliente no dejó un comentario.Cheryl M. | First Impressions
El cliente no dejó un comentario.Ronald S. | Overall Experience
Staff owners of this facility are very kind and professional! I would definitely recommend this particular uhall place to my friends.Badr E. | First Impressions
El cliente no dejó un comentario.Steven G. | First Impressions
Freddie was extremely professional and helpful throughout the entire process. Definitely went above and beyond. Would definitely recommend this branch. Promote that man.Joshua D. | First Impressions
Having been with the facility for an extended time since returning to SA, the opportunity to interact with various employees was considered for this review. As a general rule, the "line" employees were always helpful and friendly. I interacted with two (2) managers during the timeframe - neither of whom displayed acceptable customer service skills. Both were - to say the least - abrupt. The first whose name escapes me appeared poorly trained and unconcerned. The second - Martin was just plain rude.Sharon S. | Overall Experience
El cliente no dejó un comentario.janie r. | Overall Experience
Assistant manger was kind of jerk real rude like poor customer service and almost looks like he don't even want to be thereErica A. | First Impressions
El cliente no dejó un comentario.Jessica i. | Overall Experience
Very helpful, even when I had to change the size of my unit. Also allowed me to turn in the truck, even though I had a different facility listed for drop off.CHRISTIAN C. | First Impressions
El cliente no dejó un comentario.JOHN L. | First Impressions
El cliente no dejó un comentario.Catherine G. | Overall Experience
El cliente no dejó un comentario.Maria G. | Overall Experience
El cliente no dejó un comentario.Elaine O. | Overall Experience
Alex and the other staff at the office were patient and helpful, especially when I had to call the UHaul Office on Hwy 90 to extend our time to turn in the truck. In addition, my husband misplaced his fanny pack. The staff helped us look for it, but it tuned out he had left it at his old house.Roberto D. | First Impressions
This was Is the worst costumer service I've ever experienced in my life. Management is horrible,Martin the store manager was very rude to not just me bust to he employees as well.I also had multiple issues with my storage unit At some point my lock was removed and replaced without authorization and I had all my payments up to date! I would like to speak to someone who's higher up to contact me about this matter my number is (210) 254-3373gustavo o. | Overall Experience
El cliente no dejó un comentario.THANG N. | First Impressions
El cliente no dejó un comentario.Angie F. | Overall Experience
El cliente no dejó un comentario.larry m. | Overall Experience
You guys suck and not understandingLaTonya C. | Overall Experience
El cliente no dejó un comentario.Mark G. | Overall Experience
El cliente no dejó un comentario.JOHN Z. | Overall Experience
El cliente no dejó un comentario.Oscar G. | First Impressions
Very experienced staff.Daniel S. | Overall Experience
Had a very horrible experience with this location.Chad C. | Overall Experience
The online was no help. Being a split level building I wasn't clear that there would be stairs rather than an elevator. No problem for the staff he got me into another unit although it cost more for the same size unit with out climate control which I think is backwards. Other than that it was great.David F. | Online Move In
El cliente no dejó un comentario.Victoria G. | Overall Experience
One particular rep was very rudeBrad S. | Overall Experience
Very friendly staffCORY F. | First Impressions
Facility is top notch. Pricing is competative with other local self storage. I would recommend coming down in price a few dollars to really beat the others.Michael C. | First Impressions
El cliente no dejó un comentario.Thomas C. | Overall Experience
I moved to San Antonio from California. I made my arrangements to use the Grissom U Haul over the internet. I did not expect the customer service that i received. It was a relief to deal with a company that still understands 'customer service" Thank youWal S. | Overall Experience
El cliente no dejó un comentario.Edward B. | Overall Experience
This is the best U-Haul Facility, staff and overall experience I have ever been part of. This facility and staff should be the training plan for all U-Haul locations. The facility was spotless and easy to navigate with my truck and trailer and the staff went above and beyond in customer service. I observed them working with other customers as well and they treated them as well as they treated me. These folks deserve a customer service award if you have one. Thank you Martin and your fantastic staff.KELLY W. | First Impressions
I have to assume that my experience was related to the facility being understaffed. It appeared to me that when we came in and rented a storage unit and tried to rent a truck, there were workers that were either too lazy to do anything, or had actually clocked out but were still in the building, in sight of customers. The manager was in such a rush that it was impossible for us to fully understand what was happening and retain the information being presented. The next day when i picked up the truck, it turned out that whereas I thought i had rented the truck, i had only reserved it. When I returned the truck, I waited fifteen minutes for someone to show up and check the truck in. No one ever did. When I went to the Installation Bay, the fellow there was borderline rude, but was clearly belligerent in issuing instructions for me to wait in the truck and someone would be right out. Well, first off, I have a high level of education and have worked professionally as someone who writes for a living. I had read the sign and remembered having been told when renting the truck to wait with the vehicle. However, there is a limit to waiting. After dealing with Grizzly Adams and his attitude, I returned to the truck, waited another fifteen minutes, and when still no one had shown up, I started toward the sales floor to ask again, just how long I was supposed to wait. This time, there was a fellow walking out toward the check-in area, and I asked him if he was the checkin person. He said yes, but then he listed off three or four other things he had to do before he could get to me. He said if i wanted, i could just leave the keys in the truck--which I did. However, I DID take videos of the truck interior and exterior as well as the instrument panel, gas gauge, mileage, etc. While this will not keep me from doing business with UHaul again, I will certainly take a book or laptop and movie with me next time.jason s. | First Impressions
Manager was very rude with me. Kept rushing me. If I would have read the reviews before I wouldn't have done business with them. It was mainly because of you Martin. You need customer service training. I couldn't stay there after my experience with him. The other employees were great, they just have poor leadership.IDA G. | Overall Experience
El cliente no dejó un comentario.Demetric H. | Overall Experience
El cliente no dejó un comentario.Jesse A. | Overall Experience
Very helpful and accommodating staff. Decent prices and good promotions, would definitely recommend to others.Ryan G. | First Impressions
El cliente no dejó un comentario.Mandi L. | Overall Experience
El cliente no dejó un comentario.christina k. | Overall Experience
Brandon was amazing!! He was super helpful and nice. He greeted me with a smile and was knowledgeable in all things related to my truck rental to my storage unit.Monique M. | First Impressions
El cliente no dejó un comentario.Rolando M. | First Impressions
During a very difficult transition in my life, U-Haul proved to be a place I could count on and trust to help me on my journey. Which has made my journey just a little bit...no alot easier. Thanks U-Haul workers from Washington to Texas!Tanya W. | Overall Experience
The facility is well maintained but the staff is rude, I heard the manager saying Fu#k several times and talking bad thing about workers in front of customers, very unprofessional.DAVID E L. | First Impressions
EVERYTHING WAS WONDERFULDianne W. | Overall Experience
El cliente no dejó un comentario.Monica R. | Overall Experience
The manager there has some terrible customer service skills. He is very rude and unprofessional. He is not friendly at all, I rather deal with the younger men than him. Many times I have used this store but the manager remains the same rude. Like he is always having a bad day or he doesn't like his job.Sandra E. | Overall Experience
The storage facility was not controlled temperature as it stated. It was almost 100 degrees in the storage rental when I opened it. It was much cooler when I checked out. Most of the attendants were responsive and helpful. There were two that were short and non-attentive. Otherwise I would had graded it outstanding.Terry J. | Overall Experience
El cliente no dejó un comentario.ernesto i. | Overall Experience
El cliente no dejó un comentario.Antonio C. | Overall Experience
Thank you very much for the good cooperation and courtesy of the staff, and the manager of the site Martin was more than wonderfulFAWAZ A. | Overall Experience
Friendly helpful staff very pleasant experience.raphael b. | First Impressions
Great if you have regular hours.john s. | Overall Experience
Thanks again Management and Staff.Servando N. | Overall Experience
Towed trailer from Lemon Grove, CA to Leon Valley, TX. Pick up location was a terrible experience from installing trailer hitch to renting trailer. But experience at drop off location was so smooth and easy, I almost forgot about the one in California. TY for a great experience. Hopefully other locations will learn from you.Terry J. | First Impressions
There seem to be a awful smell often like rotten meat or something the smell would be so overwhelming at times could not stay long may want to look into ways to resolve that issuePhyllis M. | Overall Experience
The gentlemen that helped us were very informative, kind and understanding! My fiancee's friend who is like family, moved to san antonio last minute for a job and going through a divorce. I knew he needed a safe storage area so after calling all the storage places I knew who were closing and couldn't help me, I saw the -Haul logo and called. The guys were closing in less than half and hour but were so sweet and understanding told me not to worry! The young man showed me what I needed to get the job done faster. Thank you guys for such great customer service!!Priscilla C. | First Impressions
Very helpful and friendly staffDianne C. | Overall Experience
Nicer and more helpful than other uhaul locations in San Antonio.BEVERLY L. | Overall Experience
The staff was very helpful. I will recommend this facility for outstanding service.Willie M. | Overall Experience
Martin & his crew are also me. They have gone over and beyond to help me out. Thanks guys.Catherine G. | First Impressions
The employees were very helpful and polite. I was very satisfied, thanks keep up the good work.Willie M. | First Impressions
Great customer service! Very easy and love the amenties to help you move your items into storage room. Great up keep on premises. Seems the property owner instills great pride in its employees.branden q. | First Impressions
Every one was awesome and very knowledgeable...just want make a small suggestion to make sure that ya have a cart available at move in. For customers Building E. Thank youFernando A. | First Impressions
Servicio al cliente de excelencia.emmanuel a. | Overall Experience
Good facilityGUILLERMO N. | Overall Experience
Overall the vehicle was good, smell of smoking by previous renters was not very good for a non smoker. The windshield wiper on passenger side needs to be replaced. Left front tire is wearing uneven.Cornell H. | First Impressions
Pick up & drop off was very easy. Excellent service!!!janie r. | First Impressions
Great place and convenient location!Patricia M. | Overall Experience
They were very helpful. And grear customer service.LISA D. | First Impressions
I would try not to use the free storage offer; You will be hounded for the next months rent even tho you never used it, never had a key, never had a building pass. Three E-mails, 6 phone calls, I spenToby D. | Overall Experience
The guy who helped us went above and beyond to find the right storage unit for us. We felt taken care of and in good hands.Abby F. | First Impressions
No issues with storage facility.Kelly M. | Overall Experience
Amazing staff!!!!daniel t. | Overall Experience
GraciasLydia T. | Overall Experience
I used a u-box to move items to San Antonio. Elmer does excellent work and is very customer oriented. The schedulers were useless, got my order wrong twice. The rest of the staff was indifferent.Robert H. | Overall Experience
GraciasLydia T. | First Impressions
had a hard time getting accurate informationAnnie W. | First Impressions
Gracias.LYDIA T. | Overall Experience
Everyone is really nicemarcos v. | Overall Experience
My Uboxes were scheduled to arrive at my Apt. on March 1st between 1 and 5pm. They didn't arrive till 7pm but one box was loaded wrong and they had to go back and did not return till 9pm.Laura B. | Overall Experience
This location has the best and most helpful staff! I had so many issues the last two times I rented from Uhaul, I never wanted to rent from Uhaul again, but the young man who helped us changed my mindLinda C. | First Impressions
Very nice and helpfulNita V. | Overall Experience
I set an appointment for pick up of a Ubox and when I arrived it was not ready and they were understaffed to help get in a timely fashion. Pick up took a long time.Alison B. | Overall Experience
Costumer service ⭐⭐⭐⭐⭐Yolanda D. | Overall Experience
Very friendly and helpful staff. Storage units are very well secured.Robert B. | First Impressions
Me Seth at this location knows what he is doing.....is very professional....and rectified all issues with another haul location in town. Seth deserves all the praise, he made my move so much easier!George E. | First Impressions
Really good people. The manager always is friendly and he was able to help us all the time. Even the crew. The only I has to says is thank you for the support. Merry Christmassamuel c. | Overall Experience
Moving made easier thank youJoyce W. | Overall Experience
Paulo was such a great help. Provided wonderful customer service. Seth was great on the phone prior to my arrival. They really know how to work with customers! Put more positive reviews on Yelp!!Patricia M. | Reservación
From the moment of drop off to pick up Ricardo was very professional,if I can give more stars I would.He is a great asset to the company.Thank You Ricardo.Diane D. | Overall Experience
I strongly recommend UHaul storage and facility to any and everyone in need of a storage unit or a UHaul.Melissa M. | Overall Experience
Dumpster should be placed next to loading area for u boxesKristen H. | Overall Experience
Thank you, UHaul!Deanna W. | Overall Experience
We were treated with professional service.Joyce W. | Reservación
Great people to visit with, very friendly. Very convenient for me thanks great job.DOMINGO R. | Overall Experience
Fork lift to lift U boxes was broke on scheduled day to unload. They said is was down a lot. Had to wait 3 hrs along with helpers to get lift fixed. No compensation offered for delay.Steve K. | Overall Experience
Although I had to leave my unit in a less than favorable fashion,I knew the terms and conditions so when what I left behind was auctioned off I had already made peace with the loss.atlee u. | Overall Experience
Ningunopaul h. | Overall Experience
Chris is awesome. He needs to get a raise!JUAN E. | Overall Experience
Enjoyed servicesHector P. | Overall Experience
Prices were good and estimate delivery was on pointMarcela A. | Overall Experience
We had an outstanding experience. Thank you for the great service!Jamaal B. | Overall Experience
When I request to deliver my UBox on time and quick that was really a big help for me. Gracias.sudhakar d. | Overall Experience
Accessible hours. Good security.STEPHEN S. | Overall Experience
I was upset when I was told that there would be no prorating of my monthly charge even though I surrendered my card on the first day of the month. It really stinks that I paid $164.00 for one day.JUANITA S. | Overall Experience
Had an excellent experience working with Ricardo. He was very professional.Jeffery V. | Overall Experience
Never write reviews,but this place deserves credit. Awesome staff,awesome company. Thank you uhaul,appreciate the service that you provide. Will be dealing w/uhaul for all my moving and storage needs.Marco P. | Overall Experience
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