Thank you, you guys really helped us out after a failed attempt at Uhaul in GA. Customer service is A+, special mention to Kassie for helping us out even though it was closing hours, she went above and beyond. Really appreciate her!
Toneal GallowayCustomer Reviews for U-Haul Moving & Storage at Grissom Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent and quick service. Installer was professional and answered my curious questions I had regarding equipment. Entire staff friendly and helpful. Thank you.
Frank SamudioAmazing staff and service
Angelica SuritaGreat service
John PerkinsGreat customer service
un kimProvide seats for customers to sit and wait.
JUDE KANGAINo comments
James Brown | Overall ExperienceVery fast and professional!
Brett JonesAbout what I would expect from renting a U-Haul. Truck smelled like straight weed. Like someone literally just hot boxed it before I picked it up. The smell longered for the full 24 hours that I had rented it for. It made me feel nauseous the entire time. I had to throw away my clothes bc the material had absorbed the smell.
kevin augustineMore nicer faces
claire jimenezEverything was Excellent
Phyllis HaywoodGreat experience, manager was extremely helpful and accommodating, i will be back if/when I need a storage unit again.
Richard Knochel | Overall ExperienceAt this location the new staff is very friendly and going above and beyond. Keep up the good work!
Rubidia ChavezDid have a smell that someone had smoked in the truck.but was clean
Lisa PerezHave a better sign or where abouts the drop off key location is for after hour drop offs
Robert SamarripaQuick and easy and the employees were great!!!
TIMOTHY DUNN1 of the 2 units were really hard to see in as there was no light near the unit itself. Very hard to do what I needed because of my hours of work and then the big door locks so was very hard to do what I needed to do.
zachary jurwich | Overall ExperienceI had 2 transactions last time I rented a tow car on top of transporter and the biggest truck and they rang it up together as 1 transaction this time he rung me up for the truck only n the I didn't like that I asked him how much is it together he quoted me 1400 the tow a separate tranaction which was 300 something n I didn't know till he handed me the receipts which brought my total to 1 700 he should of gave me that quote
rosalinda GarzaKristie was great!! She really paid attention to the customer ad making sure everything was correct.
Rudy FrahmThe so called owner Cassie is not the owner shes an asst mgr. She gave my truck away to another person complaining her truck to big. She then tells me after confirming 30 mins ago my truck was there ready for pick up. She then admitted she messed up but was so rude and ended up charging me differently. For her mistake she was going to refund $50 and gave us a cargo van with unlimited miles bc I had to do multiple trips instead of one with the 10ft truck i had reserved. I get a collection noticed for almost $100! I dont recommend this location!
CATHERINE MORALESI received outstanding customer service and prices were affordable for truck rentals! Added Bonus was the one free month for a temperature controlled storage unit ❤️
Linda MendiolaI had a great experience overall with the exception when i went to pick up a truck for my move out. The owner (as it stated on his name badge) was rude to the employees in front of customers and lacks both patience and customer service skills. He was the one to help me when i went to end my storage contract. He again was rude and lacked patience when he was helping an elderly man prior ro helping me.
Vanessa Garcia | Overall ExperienceThe entire team at the Grissom location is professional, helpful, amicable, proficient and customer-oriented. Cassie and the team took great care of me "from A-Z!' Thank you, Cassie et al.
Michael Dulevitz | First ImpressionsThe van I was given look like it was put through the ringer. It was clean but a mess.
MARIO SORIAThanks great customer service at this location 👍👍🙂
Mahbod JahanbakhshMight need again this weekend
bertha johnsonThere is no signage indicating store hours. I arrived a little after 5pm. I could see all of the employees inside, but no one walked to the door or indicated to me that the office was closed. After 10 minutes, an employee finally walked over to the door and spoke to me through a small hole. He informed me that I needed to leave the equipment and finish the checkout online. I started the checkout, but there is a section indicating that a barcode needs to be scanned. I couldn’t locate that barcode. Was it on the building? A sign somewhere? Who knows!! There is no indication of where I should be scanning. If your employees are unwilling to provide assistance, please make it more convenient for the self checkout.
Kinyada WhiteThe gentleman that helped us was very friendly and helpful.
Christina JonesAll representatives were very helpful, informative, and friendly. They answered all my questions and they were very personable. I appreciated their care and concern.
Alberto GuerraI will use this facility again. Staff was very helpful and very knowledgeable.
george garzaThe staff were very helpful with connecting and disconnecting the Ubox trailer to my truck. Thank you
Donald HansonN/A
RICHARD ASHEIt’s all good
Jaime RodriguezNone
Saul Lopez | First ImpressionsI've done buisness here in the past and will always return to this location. Rates are the best in this area, management is friendly and accommodating. Always have a good experience at this location.
frances poskeyFirst good points....inside is clean and Chance was great. He was very attentive and friendly. Not so good...manager became upset when I insisted on a receipt listing the authorized users names. He went back and forth about how it couldn't be done and when I verbalized how I thought corporate would sound in response to a claim filing he assumed I was making fun of (which I clearly wasn't)him and became very offended accusatory and cut me off like child (although I would consider that type of tone with a child inappropriate).He finally made contact with d66
Michelle StewartStraps were torn and worn out. Had to spend MY MONEY to fix 2 lights on the taillights. Tires needed to be aired up to proper specs. All of which I did on my own. When I returned the trailer, they insisted I go back it up to the proper location. I told them that I was required to drop it off at the drop off spot and not back it up wherever they wanted it. For all of this I request a $75 refund!
GEORGE GALANThe pods weren't ready when moving help came to pick them up even though they spoke to them the day before. It delayed things to where I only received 2 pods and had to wait the next day to get the remaining 2 pods.
Tina JonesThey got me set up, and helped me efficiently, without wasting time
Brooke BarraDrove the truck out of the city after sun down the headlights were very dim. Other than that everything was very good 😊
Carolyn RoseNot have to call two people on the spot when I’ve rented at least 20 times already. Also, the manager at this location it’s very sarcastic full of pride
Hipolito RodriguezI will never go anywhere else for my rental needs. Thank you for always having exactly what I need to get the job done. See you again real soon.
Oregon WillsonThe rental equipment is misleading. The vans claim to cost $2999 but by the time ireturned everything I paid $72.00 . I did rent a dolly so I understand the $10.00 fee but I really fell they should add that info in the van as well.
Corinna VieyraCheck in system then check out system when coming in office location.
LATONIA FLORES-GARZAIt was Quick, easy, courteous, and honest. Bravo
Ken BuechePick-up and drop-off were quick and easy. The staff was great. I also had an issue with my truck's ability to get power to a trailer and was just going to give up on but a couple of the guys were able to get parts to get it connected. My go-to location in San Antonio!
James LongGlad I chose this location again . Very polite and professional. Thanks U-Haul
Gary TovarMy go-to location for truck rentals and occasional storage
Rosendo MorenoThey did a great job helping me in San Antonio on Grissom and in orangeburg sc of John c Calhoun! All super professional and super polite and went above and beyond! It was an amazing experience and the best money investment I spent on moving! Wouldn’t go no other route! Top notch professionalism in all locations! Super awesome work guys! Keep it up! Your hard work stands up and stands out!! 🫡🙏💪🦾 stay blessed! Frfr!
Michael MontoyaVehicle was dirty inside and outside tire sensor is out on vehicle drivers side headlight was out as well the sales clerk did not check the vehicle before releasing it to me and did not walk me out to it all he did was give me the number of the on the vehicle and walked away. Poor customer service if I ever saw it
Denise VillarrealNot sure. Maybe some do-nuts
KENDALL CROFTI had questions and the gentleman helping was great in getting the answer. He completed the job early and looks great. Well done!!! Everyone at the store was helpful and courteous.
Cesar BustosLove this UHaul, had 2 hitches and wiring installed here for 2 vehicles. Brandon is a pro at installation. Made sure we had the correct parts and left it looking clean and neat.
Jeff KallamEveryone was friendly and knowledgeable.
Sharon Ouimette | First ImpressionsThanks for a good experience.
Sharon OuimetteExcellent customer service professional team
Jorge EscanameThis place is U-Haul on steroids. You can find anything. They helped me install a hitch and bike carrier quickly and at a great price. 2 thumbs up.
Cynthia BeamerKeep up the excellent work!
maria hughes | Overall ExperienceThe convenience of having the storage available for a free month was excellent. Thank you!
maria huerta | Overall ExperienceThere was very poor communication , and on the app. was not told you had to check in before going to the storage unit and they had already gave me the access code. Put it on the app that you have to check in before people waste their time trying to get in.
Jeamyma Toussaint | Online Move InI had a excellent experience.. They were very helpful and friendly, even when I lost my card to get entry..I would gladly use them again in the future.
Corey Michael Randle | Overall ExperienceWill send photos as could not upload
Mike Slusher | Overall ExperienceMy rent was raised after 2 months by $5 and another $5 in around 6 months. It was then raised $10 every year give or take 2 months I always received notices prior to rent increase until this year. I received no notice just a $10 increase on my bill. Notifications were always by email and when I questioned not getting notification on the last increase I was told they sent out notification by USPS. Either way I never received it and I feel it was not properly handled. Why change notifications when all business has been conducted electronically since day one. Rates are getting out of hand as it is.
David Faith | Overall ExperienceWish the big doors were open later but the smaller access doors worked
Angela Maldonado | First ImpressionsI like the first months haggle free rent.
John Smith | Overall ExperienceI have had the most professional and pleasant experience!
belda garza | First ImpressionsI definitely would not recommend anybody to you all. I feel like it's unfair that you are price gouge and continually raised up my storage $70 over a 4-year. That doesn't make any sense at all. So no, I don't ever plan on using U-Haul because you elevated your prices and they didn't have to be elevated.
DIONNA JOHNSON | Overall ExperienceI was there at uhaul for close to 7years and everyone was so helpful and if I need another storage I would go back again I want to thank everyone there at the uhaul for taking care of me for the pass 7years..
lisa amador | Overall ExperienceThe young man who assisted me was very patient, friendly & courteous.
Frank Reyes | First ImpressionsBest location, nice friendly service. Will definitely recommend to friends and family.
robert flores | First ImpressionsThank you for taking exceptional care of my belongings for the past 8+ years. God bless, y'all!
ANICE BRADLEY | Overall ExperienceThe sliding access door did not have full accessibility during off hours. Had to go over to a single door to enter in the code, but was unable to use the access door to load and unload from the unit.
Charles Ogle | Overall ExperienceThe Storage was too hot.
Anthony Brashear | Overall ExperienceSamantha was super helpful in helping me changing room need.
Charles Ogle | First ImpressionsThe associate that attended us was very knowledgeable and quite personable. She made us feel we were her top priority, we did not feel like we were being rushed. We both had a positive experience, we will very much recommend your establishment.
Norma Galvan & Marion Adams | First ImpressionsGreat customer service and rentals. I love moving with Uhaul.
Krystal Kirk | First ImpressionsThe only issue I saw was roaches… I alerted the from desk and they told me they came from a tenant that was moved in and immediately evicted…. They got big control out there pretty quick… luckily no roaches in my storage… just a few tiny spiders. But other than that they handles the issue quickly.
Edward Salomon | Overall ExperiencePatricia helped me out with everything I needed. Super nice and very informative
Zachary Salazar | First ImpressionsKassandra is a very well trained U-Haul Employee!! And Very polite!!🙏💯👾😎🤠🌟👍🙈🙉🙊🙏👾👾👾🙏🙏🙏💯
Anthony Brashear | First ImpressionsThank you! Excellent service, if I need it again I will be back to the same facility!
Natalie Palencia | Overall ExperienceWish I had gotten first floor as promissed
Betty Porter | First ImpressionsOnly thing I have an issue with is, not getting a pro-rated refund cleaning out and closing out unit before my last full paid month was over. Every dollar helps me right now, especially for a single person like me. Don't be greedy. Y'all already made over $1,000 off me and you can't kick me back $50?🤨
John Mayoral | Overall ExperienceThe customer service was helpful. Above and beyond.
Anthony Stephens | Overall ExperiencePlace is awesome and easy secure access
Timmithy Reed | Overall ExperienceLoved this place,management very friendly and helpful.Well lit areas secure facilities. Served well for over a year.
frances poskey | Overall ExperienceHad an extra lock on my door 6 DAYS LATER, when I was ready to move out, even though the rent was paid. The fact that it was almost a whole week and my lock still wasn’t removed and I had to break it myself is ridiculous. There’s been multiple issues with that topic of my payments and somehow there was always a communication issue within the staff. When i moved out, they were still trying to email me about my next payment. A week went by, and they were still contacting me about my payment, but when I went to check my unit one last time, they had it ready to go for the next person. So this whole staff sucks and they never answer the phone. I called to speak with someone about my move out process getting confirmed and they had me on hold for 30 minutes until i hung up. Horrible all around and I will never have a storage here again.
VICTORIA MARSHALL-LINSON | Overall ExperienceUhaul, you’re great the one thing I have concerns is time. Your computer system is slow you need an updated services.
Rosa Flores | First ImpressionsThe guys and gals, especially David and Samantha were courteous helpful friendly and professional. I will go back to them even though I live about 15 miles away
JAMES STEWART | Overall ExperienceGreat process and communication. Easy to learn how the storage facility works. Appreciate the cart to use for ease of move-in.
Amy Ferranti | Online Move InI’ve rented three units from the Grissom location and never had any issues. It did get a bit chilly inside at times but they were always easy to work with and the pricing was reasonable with first month free.
Violette Maldonado | Overall ExperienceShort term storage was a little unclear if first month is free. Also had to wait for a van to move until noon but it had been parked all morning.
Violette Maldonado | First ImpressionsThere were some days where it took a while for someone to respond at front desk. There was even a time where I had to wait for employees to finish their conversation!
Kevin Resnover | Overall ExperienceThe storage units were loaded with cockroaches
Mike Martino | Overall ExperienceU-Haul was very helpful with my move and coming back to San Antonio too thank you
MIGUEL LUNA | First ImpressionsFast easy and helpful
Anthony Stephens | First ImpressionsThere was no elevator to get to the second floor with heavy items
Jacob villalobos | Online Move InThank you Martin for helping me out.
danny contreras | Overall ExperienceFirst off I want to say thank you to lady that assisted me with everything, she was great! However there was an older gentleman that works there that came in during the process and interrupts me while I’m speaking and started barking orders to me and was extremely rude to me and the lady at the desk that was entering my information. Not only that but when I came to get my belongings I had things that are missing, such as my head boards of my bed frame, a frame for an outdoor swinging chair and two red husky bags bags that my work tools in them such as two Milwaukee drills a brand new porter cable jigsaw, circular saw, a porter cable light and porter cable sawsall and all my batteries! Approximately $500 worth of tools. Not to mention that Everything I had in the storage is now infested with roaches. I tried calling many times but no answer.
BILLY SHACKELFORD | Overall ExperienceEmployee was quick, knowledgeable and quite friendly. Also, had trouble getting in after hours and Mgr. actually answered the after hours phone number right away and was able to get to my unit. Awesome employees and great service
Yolanda Stamper | Overall ExperienceGreat customer service
Valerie Scott | First ImpressionsEmployees need to be more friendly and courteous. Out of 4 employees just 1 smiled and seemed that like she wanted to help.
PRISCILLA ARANDA | Overall ExperienceGreat price for the amount of space. Temperature controlled clean, and well maintained :)
Gina Haggard | Overall ExperienceThe only complaint I have is the raising of the rent every so often. Seems to me like as a good renter, I shouldn't have to pay extra at random times whenever Uhaul decides they need more money.
JUSTIN ANDREW ORTIZ | Overall ExperienceDid not know how to do facility check in and lock was missing. Team Members were very helpful to quickly resolve issues.
Philip Jones | Online Move InI felt very confident in this location that my belongings were in good hands
Edward Montano | Overall ExperienceVery friendly and helpful staff
STEVEN SCHAUB | First ImpressionsThere were roaches in the unit next door
Marquetta Valdez | Overall ExperienceAll personnel were very helpful with every issue that arose.
ALBERT MCDUFFIE | Overall ExperienceGreat experience but wow are you all busy at this location! Thank you!
jared moody | Overall ExperienceGreat staff, awesome service!
laurie lucky | First ImpressionsIt always smells of mold in the building where my storage unit was. Above my unit was a hole in the ceiling (almost directly above my unit #5202) that leaked, and after time it got big. It smelled so bad, for a long time. One other thing was pesticide that dripped down in my unit and got on a box of clothes. The stain is still evident after I swept.
PATRICIA HARRISON | Overall ExperienceGreat place
Jerrud Wilson | First ImpressionsVery knowledgeable about their product and very understandable about removing unnecessary fees. They always have the right attitude and very pleasant to deal with.
Raquel DUQUE | First ImpressionsThere was always a long wait time to speak to an associate and at one point I had to wait to use the restroom because an employee was in there playing games on his phone. The door to my unit was also messed up and wouldn’t close all the way until they had to fix it with zip ties.
Marquetta Valdez | First ImpressionsOnly thing I did not like the storage that they show me was filthy and dirty and at the top of the roof it was all messed up so she had to show me another one also didn't like the fact there was nothing downstairs I am disabled and cannot go up and down the stairs but I didn't want to go to another U-Haul because I only use the one on grissom I moved in my unit on 1-23-22
Louise Martinez | First ImpressionsFound a few spiders and dead roaches in our things but other than that it was a good experience.
Jasmine Vasquez | Overall ExperienceAdrian from the parkland dr location and all of the staff at the Grissom location were very professional and extremely helpful.
SIMON ORTIZ | First ImpressionsNo problems at all. Thanks
leopoldo leyendecker | Overall ExperienceI needed help after hours and messaged the number given, which is supposed to be available after hours, the person responded that they can't answer any calls bow so u said we can text. As I'm new and have never come after hours, I didn't know where the check in box was and just needed some directions to locate the check in box. But no reply to text or calls. Was stranded because the chair I want to put in storage was too big for my car and someone had helped dropped it off. That night was not good and very frustrating. I get its after hours but if you can't reply calls or messages, then please give to someone who can.
DOLAPO DORCAS NWAUGBALA | Overall ExperienceThe young lady that helped us was great, very helpful and knowledgeable.
ERNEST CHAPA | Overall ExperienceClean neat and friendly staff
JUAN GUZMAN LOPEZ | Overall ExperienceFacility is top-notch. Location of my units were not entirely convenient to parking but could have been much worse. No elevators must be very difficult for some people. Some staff were very helpful and friendly, such as Steven Leyva and Ruben (can’t remember his last name but worked on Sunday 11/14/21 with Steven). Had an issue in my first unit; “making it right” seemed like an inconvenience to the GM and weekend manager rather than a customer service concern; it didn’t make me feel good when I was trying my best to be understanding, but they didn’t actually do anything wrong. I have no complaint about anyone or about the service or facility. I simply didn’t need the service any longer. If someone wanted a clean and very secure place for storing their things and had the budget for UHaul, I would recommend this location.
brittney weber | Overall ExperienceStaff is top notch!!! They are well trained, knowledgeable, friendly, patient, attentive, the list goes on but I was impressed and always left satisfied with the service I received. No question was ever stupid or tedious for them.
DAVID MENDIOLA | Overall ExperiencePoor customer service Unprofessional Did not have answers to my questions I requested to have a pin vs. the card and he refused to make one for me Very unsatisfied
Lourdez Gonzalez | First ImpressionsN/ at this time. Thank you
Cheryn Pettway | First ImpressionsElevators for second floor storage would be fantastic. Other than that, it’s great.
Amanda Cleary | First ImpressionsIf I could give a negative 0 I would. My overall experience was awful. They did not have all my order after I had a reservation for 3 weeks ahead. Then staff was slow, manager wasn’t helpful to try get me the rest of the items I needed. Didn’t offer anything for my inconvenience. Never again will I rent from U-haul.
Rochelle King | First ImpressionsPrices increased
Annie Williams | Overall ExperienceStaff is awesome!
Doak Walker | Overall ExperienceHad a storage unit at Grissom U-Haul & Storage for almost 10 years. Never had any problems and never felt like I had to worry about my storage unit. Thank you Grissom U-Haul & Storage!
PHYLLIS WHITE | Overall ExperienceI read other reviews and have nothing negative to say. My experience was great. Staff was helpful and I had no issues.
Telisha Fields | Overall ExperienceJason and the whole crew are outstanding. A total pleasure working with them! May they all be there for years to come. Excellent help is hard to come by. This store has it!
Michael Dulevitz | First ImpressionsGreat help
Glenn Wekony | Overall ExperienceGreat safe place for storage and staff helpful and friendly
ROBERT RODRIGUEZ | Overall ExperienceI am very happy to know that my property is secured in a monitored facility.
Aleksandar Nenadic | Online Move InCommunication is lacking
diane hughes | First ImpressionsI have had nothing but exceptional service at this location. Jason has always helped me with whatever issue I had (there were a few) and he did it with a smile on his face. His customer service went above and beyond. Big kudos to him.
Monique Maldonado | Overall ExperienceAll good no problems.
Raymond Chavarria | First ImpressionsManage is a totsl D#*K fo real absolute no customer service and judgementle to me and friends cuz of our look tattos on a person dont make em a criminal
Erica Avila | Overall ExperienceFacility map did not include 2nd page with upper level units. I had to ask at the office to locate the unit
ELIZABETH BOLLING | Online Move InThe staff was very accommodating and professional. Awesome.
Vernise Crawford | First ImpressionsEchert Rd. Very helpful!
Alexandra GLENN | First ImpressionsNo wait in line. Excellent detailed customer service and clean facility.
Telisha Fields | First ImpressionsGreat but wish the code didn’t need to be entered every time u walk out to get more stuff from truck
John Massey | Online Move InEveryone, especially Martin, was very friendly and helpful. They helped make a stressful time much easier! Will definitely use this location again. Thanks guys!!
JAMIE WATFORD | Overall ExperienceI made my move from out-of-state and chose Uhaul for the moving van and storage facility. First a system error double-booked me for a uhaul and storage unit which took me an hour on the phone to have resolved. But most importantly, my storage unit reservation was apparently overbooked by 5 other people for the same unit, which left me without the proper sized storage unit once I got to the destination city. I had to go look for another unit at a third-party location and was not offered a solution or discount by uhaul. Not being reliable at the end of a giant move like this forces me to give them a 1 star review.
Justin Cleveland | First ImpressionsThank You
Trina McNeal | First ImpressionsVery please with U-Haul for the pass 5 years..
lisa amador | First ImpressionsAlthough, very clean, maybe couldnt be avoided. However, saw a couple little red roaches, but poison containter was empty.Need to make sure you have the chemical in fhere
dorothy ganther | Overall ExperienceFirst time using a storage unit but this was easy and convenient
Lucas Meehan | Online Move InAssociate that assisted me was very respectful, informative, polite and very well mannered young man. Hard to find that quality nowadays in today's workforce. Wish I would've got his name. No matter. He was Awesome.
selina gonzales | First ImpressionsGreat Manager and Staff! Yes I recommend them!
PAUL GWINNUP | First ImpressionsThank you for being exceptional and the epitome of courteous customer service. It was greatly appreciated.
Linda Carney | Overall ExperienceStaff owners of this facility are very kind and professional! I would definitely recommend this particular uhall place to my friends.
Badr Elghnimi | First ImpressionsFreddie was extremely professional and helpful throughout the entire process. Definitely went above and beyond. Would definitely recommend this branch. Promote that man.
Joshua Dorethy | First ImpressionsHaving been with the facility for an extended time since returning to SA, the opportunity to interact with various employees was considered for this review. As a general rule, the "line" employees were always helpful and friendly. I interacted with two (2) managers during the timeframe - neither of whom displayed acceptable customer service skills. Both were - to say the least - abrupt. The first whose name escapes me appeared poorly trained and unconcerned. The second - Martin was just plain rude.
Sharon Scott | Overall ExperienceAssistant manger was kind of jerk real rude like poor customer service and almost looks like he don't even want to be there
Erica Avila | First ImpressionsVery helpful, even when I had to change the size of my unit. Also allowed me to turn in the truck, even though I had a different facility listed for drop off.
CHRISTIAN CRAWFORD | First ImpressionsAlex and the other staff at the office were patient and helpful, especially when I had to call the UHaul Office on Hwy 90 to extend our time to turn in the truck. In addition, my husband misplaced his fanny pack. The staff helped us look for it, but it tuned out he had left it at his old house.
Roberto Del Castillo | First ImpressionsThis was Is the worst costumer service I’ve ever experienced in my life. Management is horrible,Martin the store manager was very rude to not just me bust to he employees as well.I also had multiple issues with my storage unit At some point my lock was removed and replaced without authorization and I had all my payments up to date! I would like to speak to someone who’s higher up to contact me about this matter my number is (210) 254-3373
gustavo orozco | Overall ExperienceYou guys suck and not understanding
LaTonya Crump | Overall ExperienceVery experienced staff.
Daniel Smithers | Overall ExperienceHad a very horrible experience with this location.
Chad Carpenter | Overall ExperienceThe online was no help. Being a split level building I wasn’t clear that there would be stairs rather than an elevator. No problem for the staff he got me into another unit although it cost more for the same size unit with out climate control which I think is backwards. Other than that it was great.
David Faith | Online Move InOne particular rep was very rude
Brad Stewart | Overall ExperienceVery friendly staff
CORY FORREST | First ImpressionsFacility is top notch. Pricing is competative with other local self storage. I would recommend coming down in price a few dollars to really beat the others.
Michael Castillo | First ImpressionsI moved to San Antonio from California. I made my arrangements to use the Grissom U Haul over the internet. I did not expect the customer service that i received. It was a relief to deal with a company that still understands 'customer service" Thank you
Wal Simba | Overall ExperienceThis is the best U-Haul Facility, staff and overall experience I have ever been part of. This facility and staff should be the training plan for all U-Haul locations. The facility was spotless and easy to navigate with my truck and trailer and the staff went above and beyond in customer service. I observed them working with other customers as well and they treated them as well as they treated me. These folks deserve a customer service award if you have one. Thank you Martin and your fantastic staff.
KELLY WAGNER | First ImpressionsI have to assume that my experience was related to the facility being understaffed. It appeared to me that when we came in and rented a storage unit and tried to rent a truck, there were workers that were either too lazy to do anything, or had actually clocked out but were still in the building, in sight of customers. The manager was in such a rush that it was impossible for us to fully understand what was happening and retain the information being presented. The next day when i picked up the truck, it turned out that whereas I thought i had rented the truck, i had only reserved it. When I returned the truck, I waited fifteen minutes for someone to show up and check the truck in. No one ever did. When I went to the Installation Bay, the fellow there was borderline rude, but was clearly belligerent in issuing instructions for me to wait in the truck and someone would be right out. Well, first off, I have a high level of education and have worked professionally as someone who writes for a living. I had read the sign and remembered having been told when renting the truck to wait with the vehicle. However, there is a limit to waiting. After dealing with Grizzly Adams and his attitude, I returned to the truck, waited another fifteen minutes, and when still no one had shown up, I started toward the sales floor to ask again, just how long I was supposed to wait. This time, there was a fellow walking out toward the check-in area, and I asked him if he was the checkin person. He said yes, but then he listed off three or four other things he had to do before he could get to me. He said if i wanted, i could just leave the keys in the truck--which I did. However, I DID take videos of the truck interior and exterior as well as the instrument panel, gas gauge, mileage, etc. While this will not keep me from doing business with UHaul again, I will certainly take a book or laptop and movie with me next time.
jason starr | First ImpressionsManager was very rude with me. Kept rushing me. If I would have read the reviews before I wouldn't have done business with them. It was mainly because of you Martin. You need customer service training. I couldn't stay there after my experience with him. The other employees were great, they just have poor leadership.
IDA GARCIA | Overall ExperienceVery helpful and accommodating staff. Decent prices and good promotions, would definitely recommend to others.
Ryan Gonsalves | First ImpressionsBrandon was amazing!! He was super helpful and nice. He greeted me with a smile and was knowledgeable in all things related to my truck rental to my storage unit.
Monique Maldonado | First ImpressionsDuring a very difficult transition in my life, U-Haul proved to be a place I could count on and trust to help me on my journey. Which has made my journey just a little bit...no alot easier. Thanks U-Haul workers from Washington to Texas!
Tanya Washington | Overall ExperienceThe facility is well maintained but the staff is rude, I heard the manager saying Fu#k several times and talking bad thing about workers in front of customers, very unprofessional.
DAVID E LEAL ALVAREZ | First ImpressionsEVERYTHING WAS WONDERFUL
Dianne Williams | Overall ExperienceThe manager there has some terrible customer service skills. He is very rude and unprofessional. He is not friendly at all, I rather deal with the younger men than him. Many times I have used this store but the manager remains the same rude. Like he is always having a bad day or he doesn't like his job.
Sandra Escobedo | Overall ExperienceThe storage facility was not controlled temperature as it stated. It was almost 100 degrees in the storage rental when I opened it. It was much cooler when I checked out. Most of the attendants were responsive and helpful. There were two that were short and non-attentive. Otherwise I would had graded it outstanding.
Terry Jenkins | Overall ExperienceThank you very much for the good cooperation and courtesy of the staff, and the manager of the site Martin was more than wonderful
FAWAZ ALMUTAIRI | Overall ExperienceFriendly helpful staff very pleasant experience.
raphael bernal | First ImpressionsGreat if you have regular hours.
john sobey | Overall ExperienceThanks again Management and Staff.
Servando Navarro | Overall ExperienceTowed trailer from Lemon Grove, CA to Leon Valley, TX. Pick up location was a terrible experience from installing trailer hitch to renting trailer. But experience at drop off location was so smooth and easy, I almost forgot about the one in California. TY for a great experience. Hopefully other locations will learn from you.
Terry Jenkins | First ImpressionsThere seem to be a awful smell often like rotten meat or something the smell would be so overwhelming at times could not stay long may want to look into ways to resolve that issue
Phyllis Malvern | Overall ExperienceThe gentlemen that helped us were very informative, kind and understanding! My fiancee's friend who is like family, moved to san antonio last minute for a job and going through a divorce. I knew he needed a safe storage area so after calling all the storage places I knew who were closing and couldn't help me, I saw the -Haul logo and called. The guys were closing in less than half and hour but were so sweet and understanding told me not to worry! The young man showed me what I needed to get the job done faster. Thank you guys for such great customer service!!
Priscilla Cabello | First ImpressionsVery helpful and friendly staff
Dianne Carpio | Overall ExperienceNicer and more helpful than other uhaul locations in San Antonio.
BEVERLY LAVENDER | Overall ExperienceThe staff was very helpful. I will recommend this facility for outstanding service.
Willie Mott | Overall ExperienceMartin & his crew are also me. They have gone over and beyond to help me out. Thanks guys.
Catherine Galindo | First ImpressionsThe employees were very helpful and polite. I was very satisfied, thanks keep up the good work.
Willie Mott | First ImpressionsGreat customer service! Very easy and love the amenties to help you move your items into storage room. Great up keep on premises. Seems the property owner instills great pride in its employees.
Branden Matthew Quintana | First ImpressionsEvery one was awesome and very knowledgeable...just want make a small suggestion to make sure that ya have a cart available at move in. For customers Building E. Thank you
Fernando Alexander | First ImpressionsExcellent customer service.
emmanuel akenten | Overall ExperienceGood facility
GUILLERMO NERIO | Overall ExperienceOverall the vehicle was good, smell of smoking by previous renters was not very good for a non smoker. The windshield wiper on passenger side needs to be replaced. Left front tire is wearing uneven.
Cornell Hoskins | First ImpressionsPick up & drop off was very easy. Excellent service!!!
janie reyna | First ImpressionsGreat place and convenient location!
Patricia Moore | Overall ExperienceThey were very helpful. And grear customer service.
LISA DUARTE | First ImpressionsI would try not to use the free storage offer; You will be hounded for the next months rent even tho you never used it, never had a key, never had a building pass. Three E-mails, 6 phone calls, I spen
Toby Dinsdale | Overall ExperienceThe guy who helped us went above and beyond to find the right storage unit for us. We felt taken care of and in good hands.
Abby Filiaga | First ImpressionsNo issues with storage facility.
Kelly McCauley | Overall ExperienceAmazing staff!!!!
daniel thomas | Overall ExperienceThanks
Lydia Trevino | Overall ExperienceI used a u-box to move items to San Antonio. Elmer does excellent work and is very customer oriented. The schedulers were useless, got my order wrong twice. The rest of the staff was indifferent.
Robert Hembrook | Overall ExperienceThank you
Lydia Trevino | First Impressionshad a hard time getting accurate information
Annie Williams | First ImpressionsThank you.
LYDIA TREVINO | Overall ExperienceEveryone is really nice
marcos vallejo | Overall ExperienceMy Uboxes were scheduled to arrive at my Apt. on March 1st between 1 and 5pm. They didn't arrive till 7pm but one box was loaded wrong and they had to go back and did not return till 9pm.
Laura Bruns | Overall ExperienceThis location has the best and most helpful staff! I had so many issues the last two times I rented from Uhaul, I never wanted to rent from Uhaul again, but the young man who helped us changed my mind
Linda Carney | First ImpressionsVery nice and helpful
Nita Vogt | Overall ExperienceI set an appointment for pick up of a Ubox and when I arrived it was not ready and they were understaffed to help get in a timely fashion. Pick up took a long time.
Alison Birney | Overall ExperienceCostumer service ⭐⭐⭐⭐⭐
Yolanda Dunlavey | Overall ExperienceVery friendly and helpful staff. Storage units are very well secured.
Robert Burleson | First ImpressionsMe Seth at this location knows what he is doing.....is very professional....and rectified all issues with another haul location in town. Seth deserves all the praise, he made my move so much easier!
George Espinola | First ImpressionsReally good people. The manager always is friendly and he was able to help us all the time. Even the crew. The only I has to says is thank you for the support. Merry Christmas
samuel cortes | Overall ExperienceMoving made easier thank you
Joyce Waller | Overall ExperiencePaulo was such a great help. Provided wonderful customer service. Seth was great on the phone prior to my arrival. They really know how to work with customers! Put more positive reviews on Yelp!!
Patricia Moore | ReservationFrom the moment of drop off to pick up Ricardo was very professional,if I can give more stars I would.He is a great asset to the company.Thank You Ricardo.
Diane Davis | Overall ExperienceI strongly recommend UHaul storage and facility to any and everyone in need of a storage unit or a UHaul.
Melissa Madrigal | Overall ExperienceDumpster should be placed next to loading area for u boxes
Kristen Hrowal | Overall ExperienceThank you, UHaul!
Deanna Williams | Overall ExperienceWe were treated with professional service.
Joyce Waller | ReservationGreat people to visit with, very friendly. Very convenient for me thanks great job.
DOMINGO RANGEL | Overall ExperienceFork lift to lift U boxes was broke on scheduled day to unload. They said is was down a lot. Had to wait 3 hrs along with helpers to get lift fixed. No compensation offered for delay.
Steve Kelley | Overall ExperienceAlthough I had to leave my unit in a less than favorable fashion,I knew the terms and conditions so when what I left behind was auctioned off I had already made peace with the loss.
atlee urquhart | Overall ExperienceNone
paul harrison | Overall ExperienceChris is awesome. He needs to get a raise!
JUAN ENRIQUEZ | Overall ExperienceEnjoyed services
Hector Pena | Overall ExperiencePrices were good and estimate delivery was on point
Marcela Alzata | Overall ExperienceWe had an outstanding experience. Thank you for the great service!
Jamaal Bibles | Overall ExperienceWhen I request to deliver my UBox on time and quick that was really a big help for me. Thank you.
sudhakar darur | Overall ExperienceAccessible hours. Good security.
STEPHEN SWELLANDER | Overall ExperienceI was upset when I was told that there would be no prorating of my monthly charge even though I surrendered my card on the first day of the month. It really stinks that I paid $164.00 for one day.
JUANITA SALAZAR | Overall ExperienceHad an excellent experience working with Ricardo. He was very professional.
Jeffery Vallery | Overall ExperienceNever write reviews,but this place deserves credit. Awesome staff,awesome company. Thank you uhaul,appreciate the service that you provide. Will be dealing w/uhaul for all my moving and storage needs.
Marco Perez | Overall Experience