Customer Reviews for U-Haul Moving & Storage at Grissom Rd

5,338 reviews

5420 Grissom Rd 215   San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

(210) 680-9232

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(210) 680-9232

5420 Grissom Rd 215
San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you, you guys really helped us out after a failed attempt at Uhaul in GA. Customer service is A+, special mention to Kassie for helping us out even though it was closing hours, she went above and beyond. Really appreciate her!

Toneal Galloway 
Rating:
5.0

Excellent and quick service. Installer was professional and answered my curious questions I had regarding equipment. Entire staff friendly and helpful. Thank you.

Frank Samudio 
Rating:
5.0

Amazing staff and service

Angelica Surita 
Rating:
5.0

Customer did not leave a comment.

Jean Claude Wilcox 
Rating:
5.0

Great service

John Perkins 
Rating:
5.0

Customer did not leave a comment.

Maria Battle 
Rating:
5.0

Great customer service

un kim 
Rating:
5.0

Customer did not leave a comment.

John valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WALT 
Rating:
5.0

Provide seats for customers to sit and wait.

JUDE KANGAI 
Rating:
4.0

No comments

James Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Tarpley 
Rating:
5.0

Very fast and professional!

Brett Jones 
Rating:
5.0

Customer did not leave a comment.

Rosemarry Gonzales 
Rating:
5.0

Customer did not leave a comment.

Jordan Lopez 
Rating:
4.0

About what I would expect from renting a U-Haul. Truck smelled like straight weed. Like someone literally just hot boxed it before I picked it up. The smell longered for the full 24 hours that I had rented it for. It made me feel nauseous the entire time. I had to throw away my clothes bc the material had absorbed the smell.

kevin augustine 
Rating:
1.0

More nicer faces

claire jimenez 
Rating:
5.0

Customer did not leave a comment.

Joseph Di Marco  |  Overall Experience 
Rating:
5.0

Everything was Excellent

Phyllis Haywood 
Rating:
5.0

Great experience, manager was extremely helpful and accommodating, i will be back if/when I need a storage unit again.

Richard Knochel  |  Overall Experience 
Rating:
5.0

At this location the new staff is very friendly and going above and beyond. Keep up the good work!

Rubidia Chavez 
Rating:
4.0

Customer did not leave a comment.

joel bazan 
Rating:
4.0

Did have a smell that someone had smoked in the truck.but was clean

Lisa Perez 
Rating:
5.0

Customer did not leave a comment.

Tina Walls 
Rating:
5.0

Have a better sign or where abouts the drop off key location is for after hour drop offs

Robert Samarripa 
Rating:
5.0

Quick and easy and the employees were great!!!

TIMOTHY DUNN 
Rating:
5.0

Customer did not leave a comment.

tranquilino gomez 
Rating:
3.0

1 of the 2 units were really hard to see in as there was no light near the unit itself. Very hard to do what I needed because of my hours of work and then the big door locks so was very hard to do what I needed to do.

zachary jurwich  |  Overall Experience 
Rating:
3.0

I had 2 transactions last time I rented a tow car on top of transporter and the biggest truck and they rang it up together as 1 transaction this time he rung me up for the truck only n the I didn't like that I asked him how much is it together he quoted me 1400 the tow a separate tranaction which was 300 something n I didn't know till he handed me the receipts which brought my total to 1 700 he should of gave me that quote

rosalinda Garza 
Rating:
5.0

Customer did not leave a comment.

brenda brill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

reginald banks   |  Overall Experience 
Rating:
5.0

Kristie was great!! She really paid attention to the customer ad making sure everything was correct.

Rudy Frahm 
Rating:
5.0

Customer did not leave a comment.

Ana Lemus 
Rating:
1.0

The so called owner Cassie is not the owner shes an asst mgr. She gave my truck away to another person complaining her truck to big. She then tells me after confirming 30 mins ago my truck was there ready for pick up. She then admitted she messed up but was so rude and ended up charging me differently. For her mistake she was going to refund $50 and gave us a cargo van with unlimited miles bc I had to do multiple trips instead of one with the 10ft truck i had reserved. I get a collection noticed for almost $100! I dont recommend this location!

CATHERINE MORALES 
Rating:
5.0

I received outstanding customer service and prices were affordable for truck rentals! Added Bonus was the one free month for a temperature controlled storage unit ❤️

Linda Mendiola 
Rating:
4.0

Customer did not leave a comment.

Ruben Mata 
Rating:
5.0

Customer did not leave a comment.

Laura Montemayor 
Rating:
5.0

Customer did not leave a comment.

Floyd Smith 
Rating:
4.0

I had a great experience overall with the exception when i went to pick up a truck for my move out. The owner (as it stated on his name badge) was rude to the employees in front of customers and lacks both patience and customer service skills. He was the one to help me when i went to end my storage contract. He again was rude and lacked patience when he was helping an elderly man prior ro helping me.

Vanessa Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD ASHE 
Rating:
5.0

Customer did not leave a comment.

Derick Olivares 
Rating:
5.0

Customer did not leave a comment.

Thomas Haynes 
Rating:
5.0

Customer did not leave a comment.

Sherif Zaher 
Rating:
5.0

The entire team at the Grissom location is professional, helpful, amicable, proficient and customer-oriented. Cassie and the team took great care of me "from A-Z!' Thank you, Cassie et al.

Michael Dulevitz  |  First Impressions 
Rating:
5.0

The van I was given look like it was put through the ringer. It was clean but a mess.

MARIO SORIA 
Rating:
5.0

Thanks great customer service at this location 👍👍🙂

Mahbod Jahanbakhsh 
Rating:
5.0

Might need again this weekend

bertha johnson 
Rating:
1.0

There is no signage indicating store hours. I arrived a little after 5pm. I could see all of the employees inside, but no one walked to the door or indicated to me that the office was closed. After 10 minutes, an employee finally walked over to the door and spoke to me through a small hole. He informed me that I needed to leave the equipment and finish the checkout online. I started the checkout, but there is a section indicating that a barcode needs to be scanned. I couldn’t locate that barcode. Was it on the building? A sign somewhere? Who knows!! There is no indication of where I should be scanning. If your employees are unwilling to provide assistance, please make it more convenient for the self checkout.

Kinyada White 
Rating:
5.0

Customer did not leave a comment.

TRAVIS BOWE  |  First Impressions 
Rating:
5.0

The gentleman that helped us was very friendly and helpful.

Christina Jones 
Rating:
5.0

All representatives were very helpful, informative, and friendly. They answered all my questions and they were very personable. I appreciated their care and concern.

Alberto Guerra 
Rating:
5.0

Customer did not leave a comment.

Robert Urdiales 
Rating:
5.0

I will use this facility again. Staff was very helpful and very knowledgeable.

george garza 
Rating:
5.0

The staff were very helpful with connecting and disconnecting the Ubox trailer to my truck. Thank you

Donald Hanson 
Rating:
1.0

Customer did not leave a comment.

Brenda Gonzalez 
Rating:
5.0

Customer did not leave a comment.

juan reyes 
Rating:
5.0

Customer did not leave a comment.

Larry Going 
Rating:
5.0

Customer did not leave a comment.

Dorothy Cirrito 
Rating:
5.0

Customer did not leave a comment.

james booker 
Rating:
5.0

Customer did not leave a comment.

Sarit Carsten 
Rating:
5.0

N/A

RICHARD ASHE 
Rating:
3.0

Customer did not leave a comment.

Sharice Baker 
Rating:
5.0

Customer did not leave a comment.

Randall Baldwin  |  Overall Experience 
Rating:
5.0

It’s all good

Jaime Rodriguez 
Rating:
5.0

Customer did not leave a comment.

LESLIE GILCHRIST 
Rating:
5.0

Customer did not leave a comment.

Richard Saltzman 
Rating:
5.0

None

Saul Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry Berryhill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon juan 
Rating:
5.0

Customer did not leave a comment.

Elfida Ornelas 
Rating:
5.0

I've done buisness here in the past and will always return to this location. Rates are the best in this area, management is friendly and accommodating. Always have a good experience at this location.

frances poskey 
Rating:
2.0

First good points....inside is clean and Chance was great. He was very attentive and friendly. Not so good...manager became upset when I insisted on a receipt listing the authorized users names. He went back and forth about how it couldn't be done and when I verbalized how I thought corporate would sound in response to a claim filing he assumed I was making fun of (which I clearly wasn't)him and became very offended accusatory and cut me off like child (although I would consider that type of tone with a child inappropriate).He finally made contact with d66

Michelle Stewart 
Rating:
5.0

Customer did not leave a comment.

Timothy Kneeland 
Rating:
1.0

Straps were torn and worn out. Had to spend MY MONEY to fix 2 lights on the taillights. Tires needed to be aired up to proper specs. All of which I did on my own. When I returned the trailer, they insisted I go back it up to the proper location. I told them that I was required to drop it off at the drop off spot and not back it up wherever they wanted it. For all of this I request a $75 refund!

GEORGE GALAN 
Rating:
5.0

Customer did not leave a comment.

Chris McBride 
Rating:
2.0

The pods weren't ready when moving help came to pick them up even though they spoke to them the day before. It delayed things to where I only received 2 pods and had to wait the next day to get the remaining 2 pods.

Tina Jones 
Rating:
4.0

Customer did not leave a comment.

Sheila Miles 
Rating:
5.0

Customer did not leave a comment.

ASHLEY RECENDEZ  |  First Impressions 
Rating:
5.0

They got me set up, and helped me efficiently, without wasting time

Brooke Barra 
Rating:
5.0

Customer did not leave a comment.

John Dickson 
Rating:
4.0

Drove the truck out of the city after sun down the headlights were very dim. Other than that everything was very good 😊

Carolyn Rose 
Rating:
5.0

Customer did not leave a comment.

Marina Nunez 
Rating:
5.0

Customer did not leave a comment.

Joseph Sanchez  |  Overall Experience 
Rating:
3.0

Not have to call two people on the spot when I’ve rented at least 20 times already. Also, the manager at this location it’s very sarcastic full of pride

Hipolito Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Christopher Fogle 
Rating:
4.0

Customer did not leave a comment.

Melissa Frederick 
Rating:
5.0

I will never go anywhere else for my rental needs. Thank you for always having exactly what I need to get the job done. See you again real soon.

Oregon Willson 
Rating:
5.0

Customer did not leave a comment.

Barbara Guzman 
Rating:
5.0

Customer did not leave a comment.

Rudy Zamora 
Rating:
4.0

The rental equipment is misleading. The vans claim to cost $2999 but by the time ireturned everything I paid $72.00 . I did rent a dolly so I understand the $10.00 fee but I really fell they should add that info in the van as well.

Corinna Vieyra 
Rating:
5.0

Check in system then check out system when coming in office location.

LATONIA FLORES-GARZA 
Rating:
5.0

It was Quick, easy, courteous, and honest. Bravo

Ken Bueche 
Rating:
5.0

Pick-up and drop-off were quick and easy. The staff was great. I also had an issue with my truck's ability to get power to a trailer and was just going to give up on but a couple of the guys were able to get parts to get it connected. My go-to location in San Antonio!

James Long 
Rating:
5.0

Glad I chose this location again . Very polite and professional. Thanks U-Haul

Gary Tovar 
Rating:
4.0

My go-to location for truck rentals and occasional storage

Rosendo Moreno 
Rating:
5.0

Customer did not leave a comment.

Sherry Bruton  |  First Impressions 
Rating:
5.0

They did a great job helping me in San Antonio on Grissom and in orangeburg sc of John c Calhoun! All super professional and super polite and went above and beyond! It was an amazing experience and the best money investment I spent on moving! Wouldn’t go no other route! Top notch professionalism in all locations! Super awesome work guys! Keep it up! Your hard work stands up and stands out!! 🫡🙏💪🦾 stay blessed! Frfr!

Michael Montoya 
Rating:
5.0

Customer did not leave a comment.

Eric Stride 
Rating:
3.0

Customer did not leave a comment.

Alissa Harrold 
Rating:
5.0

Customer did not leave a comment.

Robert Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Karl Kammer 
Rating:
3.0

Vehicle was dirty inside and outside tire sensor is out on vehicle drivers side headlight was out as well the sales clerk did not check the vehicle before releasing it to me and did not walk me out to it all he did was give me the number of the on the vehicle and walked away. Poor customer service if I ever saw it

Denise Villarreal 
Rating:
4.0

Not sure. Maybe some do-nuts

KENDALL CROFT 
Rating:
5.0

Customer did not leave a comment.

Russell Lindholm 
Rating:
5.0

Customer did not leave a comment.

Luis Morales Rivera 
Rating:
5.0

I had questions and the gentleman helping was great in getting the answer. He completed the job early and looks great. Well done!!! Everyone at the store was helpful and courteous.

Cesar Bustos 
Rating:
5.0

Love this UHaul, had 2 hitches and wiring installed here for 2 vehicles. Brandon is a pro at installation. Made sure we had the correct parts and left it looking clean and neat.

Jeff Kallam 
Rating:
5.0

Everyone was friendly and knowledgeable.

Sharon Ouimette  |  First Impressions 
Rating:
5.0

Thanks for a good experience.

Sharon Ouimette 
Rating:
5.0

Customer did not leave a comment.

SRILANDON DOUGLAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge romo 
Rating:
5.0

Customer did not leave a comment.

JOE RAMOS 
Rating:
5.0

Customer did not leave a comment.

OPEYEMI AKINYELE 
Rating:
5.0

Customer did not leave a comment.

Jesse Sifuentes Jr 
Rating:
5.0

Excellent customer service professional team

Jorge Escaname 
Rating:
5.0

This place is U-Haul on steroids. You can find anything. They helped me install a hitch and bike carrier quickly and at a great price. 2 thumbs up.

Cynthia Beamer 
Rating:
3.0

Customer did not leave a comment.

Gerry Fleming 
Rating:
5.0

Customer did not leave a comment.

Rose Evans 
Rating:
5.0

Customer did not leave a comment.

Mike Slusher  |  Overall Experience 
Rating:
5.0

Keep up the excellent work!

maria hughes  |  Overall Experience 
Rating:
5.0

The convenience of having the storage available for a free month was excellent. Thank you!

maria huerta  |  Overall Experience 
Rating:
1.0

There was very poor communication , and on the app. was not told you had to check in before going to the storage unit and they had already gave me the access code. Put it on the app that you have to check in before people waste their time trying to get in.

Jeamyma Toussaint  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

James Brown  |  First Impressions 
Rating:
5.0

I had a excellent experience.. They were very helpful and friendly, even when I lost my card to get entry..I would gladly use them again in the future.

Corey Michael Randle  |  Overall Experience 
Rating:
5.0

Will send photos as could not upload

Mike Slusher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

balbaisi abedelrahman  |  Overall Experience 
Rating:
2.0

My rent was raised after 2 months by $5 and another $5 in around 6 months. It was then raised $10 every year give or take 2 months I always received notices prior to rent increase until this year. I received no notice just a $10 increase on my bill. Notifications were always by email and when I questioned not getting notification on the last increase I was told they sent out notification by USPS. Either way I never received it and I feel it was not properly handled. Why change notifications when all business has been conducted electronically since day one. Rates are getting out of hand as it is.

David Faith  |  Overall Experience 
Rating:
5.0

Wish the big doors were open later but the smaller access doors worked

Angela Maldonado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLINA CERVERA  |  Overall Experience 
Rating:
5.0

I like the first months haggle free rent.

John Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia Rojas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR NUNO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elena Borders  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

zachary jurwich  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL CHOUINARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana Julia Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isley rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Zorola  |  First Impressions 
Rating:
5.0

I have had the most professional and pleasant experience!

belda garza  |  First Impressions 
Rating:
1.0

I definitely would not recommend anybody to you all. I feel like it's unfair that you are price gouge and continually raised up my storage $70 over a 4-year. That doesn't make any sense at all. So no, I don't ever plan on using U-Haul because you elevated your prices and they didn't have to be elevated.

DIONNA JOHNSON  |  Overall Experience 
Rating:
5.0

I was there at uhaul for close to 7years and everyone was so helpful and if I need another storage I would go back again I want to thank everyone there at the uhaul for taking care of me for the pass 7years..

lisa amador  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willie taylor  |  Overall Experience 
Rating:
5.0

The young man who assisted me was very patient, friendly & courteous.

Frank Reyes  |  First Impressions 
Rating:
5.0

Best location, nice friendly service. Will definitely recommend to friends and family.

robert flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willie taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rashell Revels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra Lopez  |  Overall Experience 
Rating:
5.0

Thank you for taking exceptional care of my belongings for the past 8+ years. God bless, y'all!

ANICE BRADLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALMA BUTCHER  |  Overall Experience 
Rating:
4.0

The sliding access door did not have full accessibility during off hours. Had to go over to a single door to enter in the code, but was unable to use the access door to load and unload from the unit.

Charles Ogle  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monica Depina  |  Overall Experience 
Rating:
3.0

The Storage was too hot.

Anthony Brashear  |  Overall Experience 
Rating:
5.0

Samantha was super helpful in helping me changing room need.

Charles Ogle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johannah Charles  |  Overall Experience 
Rating:
3.0

The associate that attended us was very knowledgeable and quite personable. She made us feel we were her top priority, we did not feel like we were being rushed. We both had a positive experience, we will very much recommend your establishment.

Norma Galvan & Marion Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON BAKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Maksuta  |  Overall Experience 
Rating:
5.0

Great customer service and rentals. I love moving with Uhaul.

Krystal Kirk  |  First Impressions 
Rating:
4.0

The only issue I saw was roaches… I alerted the from desk and they told me they came from a tenant that was moved in and immediately evicted…. They got big control out there pretty quick… luckily no roaches in my storage… just a few tiny spiders. But other than that they handles the issue quickly.

Edward Salomon  |  Overall Experience 
Rating:
5.0

Patricia helped me out with everything I needed. Super nice and very informative

Zachary Salazar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robbie Espericueta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Peterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GERARDO CARVAJAL  |  Overall Experience 
Rating:
5.0

Kassandra is a very well trained U-Haul Employee!! And Very polite!!🙏💯👾😎🤠🌟👍🙈🙉🙊🙏👾👾👾🙏🙏🙏💯

Anthony Brashear  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RACHEL AGUEROS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHEL AGUEROS  |  First Impressions 
Rating:
5.0

Thank you! Excellent service, if I need it again I will be back to the same facility!

Natalie Palencia  |  Overall Experience 
Rating:
5.0

Wish I had gotten first floor as promissed

Betty Porter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN MOGG  |  First Impressions 
Rating:
5.0

Only thing I have an issue with is, not getting a pro-rated refund cleaning out and closing out unit before my last full paid month was over. Every dollar helps me right now, especially for a single person like me. Don't be greedy. Y'all already made over $1,000 off me and you can't kick me back $50?🤨

John Mayoral  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jen Binion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENITA GONZALES  |  Overall Experience 
Rating:
5.0

The customer service was helpful. Above and beyond.

Anthony Stephens  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Reginald Babin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angel gregorio  |  Overall Experience 
Rating:
5.0

Place is awesome and easy secure access

Timmithy Reed  |  Overall Experience 
Rating:
5.0

Loved this place,management very friendly and helpful.Well lit areas secure facilities. Served well for over a year.

frances poskey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esperanza Guerra  |  Overall Experience 
Rating:
1.0

Had an extra lock on my door 6 DAYS LATER, when I was ready to move out, even though the rent was paid. The fact that it was almost a whole week and my lock still wasn’t removed and I had to break it myself is ridiculous. There’s been multiple issues with that topic of my payments and somehow there was always a communication issue within the staff. When i moved out, they were still trying to email me about my next payment. A week went by, and they were still contacting me about my payment, but when I went to check my unit one last time, they had it ready to go for the next person. So this whole staff sucks and they never answer the phone. I called to speak with someone about my move out process getting confirmed and they had me on hold for 30 minutes until i hung up. Horrible all around and I will never have a storage here again.

VICTORIA MARSHALL-LINSON  |  Overall Experience 
Rating:
5.0

Uhaul, you’re great the one thing I have concerns is time. Your computer system is slow you need an updated services.

Rosa Flores  |  First Impressions 
Rating:
5.0

The guys and gals, especially David and Samantha were courteous helpful friendly and professional. I will go back to them even though I live about 15 miles away

JAMES STEWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

herchel giroux  |  First Impressions 
Rating:
5.0

Great process and communication. Easy to learn how the storage facility works. Appreciate the cart to use for ease of move-in.

Amy Ferranti  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Guadalupe Vasquez Jr  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Raquel DUQUE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin Besa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Cadena  |  Overall Experience 
Rating:
5.0

I’ve rented three units from the Grissom location and never had any issues. It did get a bit chilly inside at times but they were always easy to work with and the pricing was reasonable with first month free.

Violette Maldonado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS PAYNE  |  Overall Experience 
Rating:
4.0

Short term storage was a little unclear if first month is free. Also had to wait for a van to move until noon but it had been parked all morning.

Violette Maldonado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Urbina  |  Overall Experience 
Rating:
3.0

There were some days where it took a while for someone to respond at front desk. There was even a time where I had to wait for employees to finish their conversation!

Kevin Resnover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Saucedo  |  First Impressions 
Rating:
3.0

The storage units were loaded with cockroaches

Mike Martino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELOY RODRIGUEZ  |  Overall Experience 
Rating:
5.0

U-Haul was very helpful with my move and coming back to San Antonio too thank you

MIGUEL LUNA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guadalupe Vasquez Jr  |  First Impressions 
Rating:
4.0

Fast easy and helpful

Anthony Stephens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY BELMAREZ  |  Overall Experience 
Rating:
3.0

There was no elevator to get to the second floor with heavy items

Jacob villalobos  |  Online Move In 
Rating:
5.0

Thank you Martin for helping me out.

danny contreras  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Petersen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william hart  |  Overall Experience 
Rating:
1.0

First off I want to say thank you to lady that assisted me with everything, she was great! However there was an older gentleman that works there that came in during the process and interrupts me while I’m speaking and started barking orders to me and was extremely rude to me and the lady at the desk that was entering my information. Not only that but when I came to get my belongings I had things that are missing, such as my head boards of my bed frame, a frame for an outdoor swinging chair and two red husky bags bags that my work tools in them such as two Milwaukee drills a brand new porter cable jigsaw, circular saw, a porter cable light and porter cable sawsall and all my batteries! Approximately $500 worth of tools. Not to mention that Everything I had in the storage is now infested with roaches. I tried calling many times but no answer.

BILLY SHACKELFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Rodriguez  |  Overall Experience 
Rating:
5.0

Employee was quick, knowledgeable and quite friendly. Also, had trouble getting in after hours and Mgr. actually answered the after hours phone number right away and was able to get to my unit. Awesome employees and great service

Yolanda Stamper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Moran  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elvie Olivarri  |  First Impressions 
Rating:
5.0

Great customer service

Valerie Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARLA NELSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Moreno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Burrell  |  Overall Experience 
Rating:
4.0

Employees need to be more friendly and courteous. Out of 4 employees just 1 smiled and seemed that like she wanted to help.

PRISCILLA ARANDA  |  Overall Experience 
Rating:
5.0

Great price for the amount of space. Temperature controlled clean, and well maintained :)

Gina Haggard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keira Milo  |  Overall Experience 
Rating:
4.0

The only complaint I have is the raising of the rent every so often. Seems to me like as a good renter, I shouldn't have to pay extra at random times whenever Uhaul decides they need more money.

JUSTIN ANDREW ORTIZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Carnavale  |  Overall Experience 
Rating:
4.0

Did not know how to do facility check in and lock was missing. Team Members were very helpful to quickly resolve issues.

Philip Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Corey Lavender  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danahe Otero  |  Overall Experience 
Rating:
5.0

I felt very confident in this location that my belongings were in good hands

Edward Montano  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ADRIANA MAGDALENO  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

STEVEN SCHAUB  |  First Impressions 
Rating:
2.0

There were roaches in the unit next door

Marquetta Valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW WRAGE  |  Overall Experience 
Rating:
5.0

All personnel were very helpful with every issue that arose.

ALBERT MCDUFFIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ARCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise Martinez  |  Overall Experience 
Rating:
5.0

Great experience but wow are you all busy at this location! Thank you!

jared moody  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Annasthasia Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anastasia Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmilson Da Silva  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Geralyn Mulholand  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marlon montenegro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT SOLIS  |  First Impressions 
Rating:
5.0

Great staff, awesome service!

laurie lucky  |  First Impressions 
Rating:
3.0

It always smells of mold in the building where my storage unit was. Above my unit was a hole in the ceiling (almost directly above my unit #5202) that leaked, and after time it got big. It smelled so bad, for a long time. One other thing was pesticide that dripped down in my unit and got on a box of clothes. The stain is still evident after I swept.

PATRICIA HARRISON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashell Revels  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Roberto Rosales  |  Overall Experience 
Rating:
5.0

Great place

Jerrud Wilson  |  First Impressions 
Rating:
5.0

Very knowledgeable about their product and very understandable about removing unnecessary fees. They always have the right attitude and very pleasant to deal with.

Raquel DUQUE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leidy Blanco  |  Overall Experience 
Rating:
3.0

There was always a long wait time to speak to an associate and at one point I had to wait to use the restroom because an employee was in there playing games on his phone. The door to my unit was also messed up and wouldn’t close all the way until they had to fix it with zip ties.

Marquetta Valdez  |  First Impressions 
Rating:
3.0

Only thing I did not like the storage that they show me was filthy and dirty and at the top of the roof it was all messed up so she had to show me another one also didn't like the fact there was nothing downstairs I am disabled and cannot go up and down the stairs but I didn't want to go to another U-Haul because I only use the one on grissom I moved in my unit on 1-23-22

Louise Martinez  |  First Impressions 
Rating:
3.0

Found a few spiders and dead roaches in our things but other than that it was a good experience.

Jasmine Vasquez  |  Overall Experience 
Rating:
5.0

Adrian from the parkland dr location and all of the staff at the Grissom location were very professional and extremely helpful.

SIMON ORTIZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLYSSA SALINAS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Rochelle King  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shirley Davis  |  First Impressions 
Rating:
5.0

No problems at all. Thanks

leopoldo leyendecker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILLETTS  |  Overall Experience 
Rating:
3.0

I needed help after hours and messaged the number given, which is supposed to be available after hours, the person responded that they can't answer any calls bow so u said we can text. As I'm new and have never come after hours, I didn't know where the check in box was and just needed some directions to locate the check in box. But no reply to text or calls. Was stranded because the chair I want to put in storage was too big for my car and someone had helped dropped it off. That night was not good and very frustrating. I get its after hours but if you can't reply calls or messages, then please give to someone who can.

DOLAPO DORCAS NWAUGBALA  |  Overall Experience 
Rating:
5.0

The young lady that helped us was great, very helpful and knowledgeable.

ERNEST CHAPA  |  Overall Experience 
Rating:
5.0

Clean neat and friendly staff

JUAN GUZMAN LOPEZ  |  Overall Experience 
Rating:
4.0

Facility is top-notch. Location of my units were not entirely convenient to parking but could have been much worse. No elevators must be very difficult for some people. Some staff were very helpful and friendly, such as Steven Leyva and Ruben (can’t remember his last name but worked on Sunday 11/14/21 with Steven). Had an issue in my first unit; “making it right” seemed like an inconvenience to the GM and weekend manager rather than a customer service concern; it didn’t make me feel good when I was trying my best to be understanding, but they didn’t actually do anything wrong. I have no complaint about anyone or about the service or facility. I simply didn’t need the service any longer. If someone wanted a clean and very secure place for storing their things and had the budget for UHaul, I would recommend this location.

brittney weber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah Blanton  |  Overall Experience 
Rating:
5.0

Staff is top notch!!! They are well trained, knowledgeable, friendly, patient, attentive, the list goes on but I was impressed and always left satisfied with the service I received. No question was ever stupid or tedious for them.

DAVID MENDIOLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe De Hoyos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOLORES SOTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yessica Islas  |  First Impressions 
Rating:
1.0

Poor customer service Unprofessional Did not have answers to my questions I requested to have a pin vs. the card and he refused to make one for me Very unsatisfied

Lourdez Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilbert Urdiales  |  First Impressions 
Rating:
5.0

N/ at this time. Thank you

Cheryn Pettway  |  First Impressions 
Rating:
4.0

Elevators for second floor storage would be fantastic. Other than that, it’s great.

Amanda Cleary  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittney weber  |  First Impressions 
Rating:
1.0

If I could give a negative 0 I would. My overall experience was awful. They did not have all my order after I had a reservation for 3 weeks ahead. Then staff was slow, manager wasn’t helpful to try get me the rest of the items I needed. Didn’t offer anything for my inconvenience. Never again will I rent from U-haul.

Rochelle King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Drucilla Eguia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEVIN JONES  |  First Impressions 
Rating:
4.0

Prices increased

Annie Williams  |  Overall Experience 
Rating:
5.0

Staff is awesome!

Doak Walker  |  Overall Experience 
Rating:
5.0

Had a storage unit at Grissom U-Haul & Storage for almost 10 years. Never had any problems and never felt like I had to worry about my storage unit. Thank you Grissom U-Haul & Storage!

PHYLLIS WHITE  |  Overall Experience 
Rating:
5.0

I read other reviews and have nothing negative to say. My experience was great. Staff was helpful and I had no issues.

Telisha Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA ROSAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zenicel Gonzales  |  Overall Experience 
Rating:
5.0

Jason and the whole crew are outstanding. A total pleasure working with them! May they all be there for years to come. Excellent help is hard to come by. This store has it!

Michael Dulevitz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Sanchez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIO ADAME  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Amezquita  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANNETTE BENNETT  |  Overall Experience 
Rating:
5.0

Great help

Glenn Wekony  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul Ramirez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DANIEL URQUIDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon Britton Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drucilla Eguia  |  Online Move In 
Rating:
5.0

Great safe place for storage and staff helpful and friendly

ROBERT RODRIGUEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Weiland  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mark Amezquita  |  First Impressions 
Rating:
5.0

I am very happy to know that my property is secured in a monitored facility.

Aleksandar Nenadic  |  Online Move In 
Rating:
2.0

Communication is lacking

diane hughes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua Hartmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meagan Sanchez  |  Overall Experience 
Rating:
5.0

I have had nothing but exceptional service at this location. Jason has always helped me with whatever issue I had (there were a few) and he did it with a smile on his face. His customer service went above and beyond. Big kudos to him.

Monique Maldonado  |  Overall Experience 
Rating:
4.0

All good no problems.

Raymond Chavarria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra GLENN  |  Overall Experience 
Rating:
1.0

Manage is a totsl D#*K fo real absolute no customer service and judgementle to me and friends cuz of our look tattos on a person dont make em a criminal

Erica Avila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD CHAVEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vernise Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mackie Smothers  |  Overall Experience 
Rating:
5.0

Facility map did not include 2nd page with upper level units. I had to ask at the office to locate the unit

ELIZABETH BOLLING  |  Online Move In 
Rating:
5.0

The staff was very accommodating and professional. Awesome.

Vernise Crawford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES GEORGE  |  Overall Experience 
Rating:
5.0

Echert Rd. Very helpful!

Alexandra GLENN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Bandy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irene Conde  |  First Impressions 
Rating:
5.0

No wait in line. Excellent detailed customer service and clean facility.

Telisha Fields  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES GEORGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ivan riveros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena Mercado  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERNESTO IBARRA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLYSSA SALINAS  |  First Impressions 
Rating:
4.0

Great but wish the code didn’t need to be entered every time u walk out to get more stuff from truck

John Massey  |  Online Move In 
Rating:
5.0

Everyone, especially Martin, was very friendly and helpful. They helped make a stressful time much easier! Will definitely use this location again. Thanks guys!!

JAMIE WATFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Danfort  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELAINE GLENN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared Digles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky Garcia  |  Overall Experience 
Rating:
1.0

I made my move from out-of-state and chose Uhaul for the moving van and storage facility. First a system error double-booked me for a uhaul and storage unit which took me an hour on the phone to have resolved. But most importantly, my storage unit reservation was apparently overbooked by 5 other people for the same unit, which left me without the proper sized storage unit once I got to the destination city. I had to go look for another unit at a third-party location and was not offered a solution or discount by uhaul. Not being reliable at the end of a giant move like this forces me to give them a 1 star review.

Justin Cleveland  |  First Impressions 
Rating:
5.0

Thank You

Trina McNeal  |  First Impressions 
Rating:
5.0

Very please with U-Haul for the pass 5 years..

lisa amador  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Munoz  |  Overall Experience 
Rating:
4.0

Although, very clean, maybe couldnt be avoided. However, saw a couple little red roaches, but poison containter was empty.Need to make sure you have the chemical in fhere

dorothy ganther  |  Overall Experience 
Rating:
5.0

First time using a storage unit but this was easy and convenient

Lucas Meehan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rolando Morin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROLANDO MORIN  |  Overall Experience 
Rating:
5.0

Associate that assisted me was very respectful, informative, polite and very well mannered young man. Hard to find that quality nowadays in today's workforce. Wish I would've got his name. No matter. He was Awesome.

selina gonzales  |  First Impressions 
Rating:
5.0

Great Manager and Staff! Yes I recommend them!

PAUL GWINNUP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATTI BUCKO  |  Overall Experience 
Rating:
5.0

Thank you for being exceptional and the epitome of courteous customer service. It was greatly appreciated.

Linda Carney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEFANIE WINSLOW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE SCOTT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cheryl Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERNESTO IBARRA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Simmons  |  Overall Experience 
Rating:
5.0

Staff owners of this facility are very kind and professional! I would definitely recommend this particular uhall place to my friends.

Badr Elghnimi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Gonzalez  |  First Impressions 
Rating:
5.0

Freddie was extremely professional and helpful throughout the entire process. Definitely went above and beyond. Would definitely recommend this branch. Promote that man.

Joshua Dorethy  |  First Impressions 
Rating:
3.0

Having been with the facility for an extended time since returning to SA, the opportunity to interact with various employees was considered for this review. As a general rule, the "line" employees were always helpful and friendly. I interacted with two (2) managers during the timeframe - neither of whom displayed acceptable customer service skills. Both were - to say the least - abrupt. The first whose name escapes me appeared poorly trained and unconcerned. The second - Martin was just plain rude.

Sharon Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janie reyna  |  Overall Experience 
Rating:
2.0

Assistant manger was kind of jerk real rude like poor customer service and almost looks like he don't even want to be there

Erica Avila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica ipina  |  Overall Experience 
Rating:
5.0

Very helpful, even when I had to change the size of my unit. Also allowed me to turn in the truck, even though I had a different facility listed for drop off.

CHRISTIAN CRAWFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN LANNON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine Galindo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Gallegos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine Oleary  |  Overall Experience 
Rating:
5.0

Alex and the other staff at the office were patient and helpful, especially when I had to call the UHaul Office on Hwy 90 to extend our time to turn in the truck. In addition, my husband misplaced his fanny pack. The staff helped us look for it, but it tuned out he had left it at his old house.

Roberto Del Castillo  |  First Impressions 
Rating:
1.0

This was Is the worst costumer service I’ve ever experienced in my life. Management is horrible,Martin the store manager was very rude to not just me bust to he employees as well.I also had multiple issues with my storage unit At some point my lock was removed and replaced without authorization and I had all my payments up to date! I would like to speak to someone who’s higher up to contact me about this matter my number is (210) 254-3373

gustavo orozco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THANG NGUYEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie Fichter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry matzke  |  Overall Experience 
Rating:
2.0

You guys suck and not understanding

LaTonya Crump  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN ZULA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Gonzalez  |  First Impressions 
Rating:
5.0

Very experienced staff.

Daniel Smithers  |  Overall Experience 
Rating:
1.0

Had a very horrible experience with this location.

Chad Carpenter  |  Overall Experience 
Rating:
4.0

The online was no help. Being a split level building I wasn’t clear that there would be stairs rather than an elevator. No problem for the staff he got me into another unit although it cost more for the same size unit with out climate control which I think is backwards. Other than that it was great.

David Faith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victoria Garcia  |  Overall Experience 
Rating:
1.0

One particular rep was very rude

Brad Stewart  |  Overall Experience 
Rating:
5.0

Very friendly staff

CORY FORREST  |  First Impressions 
Rating:
5.0

Facility is top notch. Pricing is competative with other local self storage. I would recommend coming down in price a few dollars to really beat the others.

Michael Castillo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas Cuellar  |  Overall Experience 
Rating:
5.0

I moved to San Antonio from California. I made my arrangements to use the Grissom U Haul over the internet. I did not expect the customer service that i received. It was a relief to deal with a company that still understands 'customer service" Thank you

Wal Simba  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Becker  |  Overall Experience 
Rating:
5.0

This is the best U-Haul Facility, staff and overall experience I have ever been part of. This facility and staff should be the training plan for all U-Haul locations. The facility was spotless and easy to navigate with my truck and trailer and the staff went above and beyond in customer service. I observed them working with other customers as well and they treated them as well as they treated me. These folks deserve a customer service award if you have one. Thank you Martin and your fantastic staff.

KELLY WAGNER  |  First Impressions 
Rating:
2.0

I have to assume that my experience was related to the facility being understaffed. It appeared to me that when we came in and rented a storage unit and tried to rent a truck, there were workers that were either too lazy to do anything, or had actually clocked out but were still in the building, in sight of customers. The manager was in such a rush that it was impossible for us to fully understand what was happening and retain the information being presented. The next day when i picked up the truck, it turned out that whereas I thought i had rented the truck, i had only reserved it. When I returned the truck, I waited fifteen minutes for someone to show up and check the truck in. No one ever did. When I went to the Installation Bay, the fellow there was borderline rude, but was clearly belligerent in issuing instructions for me to wait in the truck and someone would be right out. Well, first off, I have a high level of education and have worked professionally as someone who writes for a living. I had read the sign and remembered having been told when renting the truck to wait with the vehicle. However, there is a limit to waiting. After dealing with Grizzly Adams and his attitude, I returned to the truck, waited another fifteen minutes, and when still no one had shown up, I started toward the sales floor to ask again, just how long I was supposed to wait. This time, there was a fellow walking out toward the check-in area, and I asked him if he was the checkin person. He said yes, but then he listed off three or four other things he had to do before he could get to me. He said if i wanted, i could just leave the keys in the truck--which I did. However, I DID take videos of the truck interior and exterior as well as the instrument panel, gas gauge, mileage, etc. While this will not keep me from doing business with UHaul again, I will certainly take a book or laptop and movie with me next time.

jason starr  |  First Impressions 
Rating:
2.0

Manager was very rude with me. Kept rushing me. If I would have read the reviews before I wouldn't have done business with them. It was mainly because of you Martin. You need customer service training. I couldn't stay there after my experience with him. The other employees were great, they just have poor leadership.

IDA GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetric Hooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Acosta  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating staff. Decent prices and good promotions, would definitely recommend to others.

Ryan Gonsalves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mandi Lobisser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina kranz  |  Overall Experience 
Rating:
5.0

Brandon was amazing!! He was super helpful and nice. He greeted me with a smile and was knowledgeable in all things related to my truck rental to my storage unit.

Monique Maldonado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rolando Morin  |  First Impressions 
Rating:
5.0

During a very difficult transition in my life, U-Haul proved to be a place I could count on and trust to help me on my journey. Which has made my journey just a little bit...no alot easier. Thanks U-Haul workers from Washington to Texas!

Tanya Washington  |  Overall Experience 
Rating:
3.0

The facility is well maintained but the staff is rude, I heard the manager saying Fu#k several times and talking bad thing about workers in front of customers, very unprofessional.

DAVID E LEAL ALVAREZ  |  First Impressions 
Rating:
5.0

EVERYTHING WAS WONDERFUL

Dianne Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Rios  |  Overall Experience 
Rating:
3.0

The manager there has some terrible customer service skills. He is very rude and unprofessional. He is not friendly at all, I rather deal with the younger men than him. Many times I have used this store but the manager remains the same rude. Like he is always having a bad day or he doesn't like his job.

Sandra Escobedo  |  Overall Experience 
Rating:
4.0

The storage facility was not controlled temperature as it stated. It was almost 100 degrees in the storage rental when I opened it. It was much cooler when I checked out. Most of the attendants were responsive and helpful. There were two that were short and non-attentive. Otherwise I would had graded it outstanding.

Terry Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ernesto ibarra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Cantu  |  Overall Experience 
Rating:
5.0

Thank you very much for the good cooperation and courtesy of the staff, and the manager of the site Martin was more than wonderful

FAWAZ ALMUTAIRI  |  Overall Experience 
Rating:
5.0

Friendly helpful staff very pleasant experience.

raphael bernal  |  First Impressions 
Rating:
5.0

Great if you have regular hours.

john sobey  |  Overall Experience 
Rating:
5.0

Thanks again Management and Staff.

Servando Navarro  |  Overall Experience 
Rating:
4.0

Towed trailer from Lemon Grove, CA to Leon Valley, TX. Pick up location was a terrible experience from installing trailer hitch to renting trailer. But experience at drop off location was so smooth and easy, I almost forgot about the one in California. TY for a great experience. Hopefully other locations will learn from you.

Terry Jenkins  |  First Impressions 
Rating:
4.0

There seem to be a awful smell often like rotten meat or something the smell would be so overwhelming at times could not stay long may want to look into ways to resolve that issue

Phyllis Malvern  |  Overall Experience 
Rating:
5.0

The gentlemen that helped us were very informative, kind and understanding! My fiancee's friend who is like family, moved to san antonio last minute for a job and going through a divorce. I knew he needed a safe storage area so after calling all the storage places I knew who were closing and couldn't help me, I saw the -Haul logo and called. The guys were closing in less than half and hour but were so sweet and understanding told me not to worry! The young man showed me what I needed to get the job done faster. Thank you guys for such great customer service!!

Priscilla Cabello  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff

Dianne Carpio  |  Overall Experience 
Rating:
4.0

Nicer and more helpful than other uhaul locations in San Antonio.

BEVERLY LAVENDER  |  Overall Experience 
Rating:
5.0

The staff was very helpful. I will recommend this facility for outstanding service.

Willie Mott  |  Overall Experience 
Rating:
5.0

Martin & his crew are also me. They have gone over and beyond to help me out. Thanks guys.

Catherine Galindo  |  First Impressions 
Rating:
5.0

The employees were very helpful and polite. I was very satisfied, thanks keep up the good work.

Willie Mott  |  First Impressions 
Rating:
5.0

Great customer service! Very easy and love the amenties to help you move your items into storage room. Great up keep on premises. Seems the property owner instills great pride in its employees.

Branden Matthew Quintana  |  First Impressions 
Rating:
5.0

Every one was awesome and very knowledgeable...just want make a small suggestion to make sure that ya have a cart available at move in. For customers Building E. Thank you

Fernando Alexander  |  First Impressions 
Rating:
5.0

Excellent customer service.

emmanuel akenten  |  Overall Experience 
Rating:
5.0

Good facility

GUILLERMO NERIO  |  Overall Experience 
Rating:
4.0

Overall the vehicle was good, smell of smoking by previous renters was not very good for a non smoker. The windshield wiper on passenger side needs to be replaced. Left front tire is wearing uneven.

Cornell Hoskins  |  First Impressions 
Rating:
5.0

Pick up & drop off was very easy. Excellent service!!!

janie reyna  |  First Impressions 
Rating:
5.0

Great place and convenient location!

Patricia Moore  |  Overall Experience 
Rating:
5.0

They were very helpful. And grear customer service.

LISA DUARTE  |  First Impressions 
Rating:
1.0

I would try not to use the free storage offer; You will be hounded for the next months rent even tho you never used it, never had a key, never had a building pass. Three E-mails, 6 phone calls, I spen

Toby Dinsdale  |  Overall Experience 
Rating:
5.0

The guy who helped us went above and beyond to find the right storage unit for us. We felt taken care of and in good hands.

Abby Filiaga  |  First Impressions 
Rating:
4.0

No issues with storage facility.

Kelly McCauley  |  Overall Experience 
Rating:
5.0

Amazing staff!!!!

daniel thomas  |  Overall Experience 
Rating:
5.0

Thanks

Lydia Trevino  |  Overall Experience 
Rating:
1.0

I used a u-box to move items to San Antonio. Elmer does excellent work and is very customer oriented. The schedulers were useless, got my order wrong twice. The rest of the staff was indifferent.

Robert Hembrook  |  Overall Experience 
Rating:
5.0

Thank you

Lydia Trevino  |  First Impressions 
Rating:
3.0

had a hard time getting accurate information

Annie Williams  |  First Impressions 
Rating:
5.0

Thank you.

LYDIA TREVINO  |  Overall Experience 
Rating:
5.0

Everyone is really nice

marcos vallejo  |  Overall Experience 
Rating:
1.0

My Uboxes were scheduled to arrive at my Apt. on March 1st between 1 and 5pm. They didn't arrive till 7pm but one box was loaded wrong and they had to go back and did not return till 9pm.

Laura Bruns  |  Overall Experience 
Rating:
5.0

This location has the best and most helpful staff! I had so many issues the last two times I rented from Uhaul, I never wanted to rent from Uhaul again, but the young man who helped us changed my mind

Linda Carney  |  First Impressions 
Rating:
5.0

Very nice and helpful

Nita Vogt  |  Overall Experience 
Rating:
3.0

I set an appointment for pick up of a Ubox and when I arrived it was not ready and they were understaffed to help get in a timely fashion. Pick up took a long time.

Alison Birney  |  Overall Experience 
Rating:
5.0

Costumer service ⭐⭐⭐⭐⭐

Yolanda Dunlavey  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Storage units are very well secured.

Robert Burleson  |  First Impressions 
Rating:
5.0

Me Seth at this location knows what he is doing.....is very professional....and rectified all issues with another haul location in town. Seth deserves all the praise, he made my move so much easier!

George Espinola  |  First Impressions 
Rating:
4.0

Really good people. The manager always is friendly and he was able to help us all the time. Even the crew. The only I has to says is thank you for the support. Merry Christmas

samuel cortes  |  Overall Experience 
Rating:
4.0

Moving made easier thank you

Joyce Waller  |  Overall Experience 
Rating:
5.0

Paulo was such a great help. Provided wonderful customer service. Seth was great on the phone prior to my arrival. They really know how to work with customers! Put more positive reviews on Yelp!!

Patricia Moore  |  Reservation 
Rating:
5.0

From the moment of drop off to pick up Ricardo was very professional,if I can give more stars I would.He is a great asset to the company.Thank You Ricardo.

Diane Davis  |  Overall Experience 
Rating:
5.0

I strongly recommend UHaul storage and facility to any and everyone in need of a storage unit or a UHaul.

Melissa Madrigal  |  Overall Experience 
Rating:
4.0

Dumpster should be placed next to loading area for u boxes

Kristen Hrowal  |  Overall Experience 
Rating:
5.0

Thank you, UHaul!

Deanna Williams  |  Overall Experience 
Rating:
4.0

We were treated with professional service.

Joyce Waller  |  Reservation 
Rating:
5.0

Great people to visit with, very friendly. Very convenient for me thanks great job.

DOMINGO RANGEL  |  Overall Experience 
Rating:
2.0

Fork lift to lift U boxes was broke on scheduled day to unload. They said is was down a lot. Had to wait 3 hrs along with helpers to get lift fixed. No compensation offered for delay.

Steve Kelley  |  Overall Experience 
Rating:
4.0

Although I had to leave my unit in a less than favorable fashion,I knew the terms and conditions so when what I left behind was auctioned off I had already made peace with the loss.

atlee urquhart  |  Overall Experience 
Rating:
5.0

None

paul harrison  |  Overall Experience 
Rating:
5.0

Chris is awesome. He needs to get a raise!

JUAN ENRIQUEZ  |  Overall Experience 
Rating:
5.0

Enjoyed services

Hector Pena  |  Overall Experience 
Rating:
4.0

Prices were good and estimate delivery was on point

Marcela Alzata  |  Overall Experience 
Rating:
5.0

We had an outstanding experience. Thank you for the great service!

Jamaal Bibles  |  Overall Experience 
Rating:
5.0

When I request to deliver my UBox on time and quick that was really a big help for me. Thank you.

sudhakar darur  |  Overall Experience 
Rating:
5.0

Accessible hours. Good security.

STEPHEN SWELLANDER  |  Overall Experience 
Rating:
2.0

I was upset when I was told that there would be no prorating of my monthly charge even though I surrendered my card on the first day of the month. It really stinks that I paid $164.00 for one day.

JUANITA SALAZAR  |  Overall Experience 
Rating:
5.0

Had an excellent experience working with Ricardo. He was very professional.

Jeffery Vallery  |  Overall Experience 
Rating:
5.0

Never write reviews,but this place deserves credit. Awesome staff,awesome company. Thank you uhaul,appreciate the service that you provide. Will be dealing w/uhaul for all my moving and storage needs.

Marco Perez  |  Overall Experience 
No reviews have been submitted for this location.

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