The app is not always accurate. I submitted forms multiple times because it appeared like it wasn't submitting via the app. Everyone was very friendly. I appreciated the text reminders.
Rebecca HCustomer Reviews for U-Haul Moving & Storage at Grissom Rd
Testimonials From Recent Customers
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The manager at this location always seems to be on the grumpy side. His customer service skills are definitely not one of his strongest suits. He is very intimidating.
Debra T | First ImpressionsKeep your being good customer service
GRACE AHello, I was expecting a pro-rate after checking out of storage bit from desk stated otherwise. Not sure why
MICHALE C | Overall ExperienceSeguir trabajando como lo están haciendo.
PEDRO AI went to drop off the trailer. The guy said he sent me the receipt. The email never came now my account is negative in a bunch of fees because this person didn't do his job right of returning the trailer.
JEAN SAll was great , thank you
ERNEST LThank you for your help with my rental
Preston BMr. Diego and the staff we're very respectful, patient, and efficient. Mr. Diego did his due diligence in making sure my family and I had a truck to make a move and then further assisted us in securing storage space for our belongings. His customer service and professionalism are top notch! Superb work, thank you. Blessings!!
Nora MPersonas bilingues
FIDEL FThankful for them telling me that on weekends reservations don't mean much and that things are first come first served... this will be my last time using uhaul after this experience.
RYAN-ANDREW DCargo van was dirty and parked in a spot that was a hassle trying to back out. When I dropped the van off no one was outside to complete the return. Worker inside told me to give him the keys and he'd email the receipt. 2.5 hours later I get a call asking me when I'm going to return the van. Not impressed with this location!
EUGENE VGreat experience!
samuel k | Overall ExperienceMy experience has been great! I've had up to 7 units at one time!路♀️ The stuff I've worked with have always been helpful. My only recommendation would be to have lights in the units. All my move outs have been good. Martin has always been helpful, as well as the other staff. Thanks for making a crazy experience good!
Sharon P | Overall ExperienceReduce or eliminate the mileage rate. $19.95/day is deceiving. I used the rental truck for 4 hours and had to pay over $70 dollars. I will not use U-Haul for my future moves.
CHARLES WThe Staff was friendly, courteous, knowledgeable and helpful.
JUDY G | First ImpressionsFast and friendly
CHRISTOPHER LGreat customer service No changes needed
RAYMOND TKeep up the good work.
Michael GThe employees were very helpful and nice
BRIAN CI had a great expirenance with every one that i talked and delt with at this location . I have no regreats ,great people and good location.
DALE PVery good service by the service techs on both of my visits. Taylor and Lucila and very thorugh and have a keen sense of attention to detail. They were very helpful and effecient!
DOYLE BLucia was wonderful! She was very friendly and helpful. She was also very knowledgeable.
CYDNEY BIt was so easy to reserve on the app and everything went smoothly, which is great amid the stress of moving.
ALISHA IDidn't meet any employees because it was already closed. It was hard to find the key drop off because we were looking for a box
Alyssa DReduce milage price or at least if customer needs say dolly first time loan one or first time provide 5 boxes for free.
JOSE CI feel they did a good job and if they do the same every time, there's nothing that have to be improved on for other customers.
LENNY HGreat experience friendly staff and very helpful when i had to extend my rental.
DEANNA AAll good
JIMMIE MEmployees were helpful with rental. Truck was very clean and well maintained.
Ophelia RFaster check out and cheaper prices
Jose CNada
GLENN NProcess could not have gone smoother. Great communication and coordination.
Clifford HGreat service
Robert R | Overall Experiencenothing the service was wonderful
CHARLES MStaff very helpful.
ALEXANDRIA H | Overall ExperienceNada
GEORGE BEach time I go into this office the people are always polite and very knowledgeable on the equipment. They take care of you on the spot.
TIMOTHY DCustomer services sent us to a location that was marked as having a Pick-up. This locations was 4 locations further than the nearest. The location we were directed to did not have a pick up. We had to get a box truck which was free upgraded to fit our needs. However, the box truck was a hard to drive with the steering hard to keep straight.
BETTY MWe ordered a dolly and didn't get one when trying to contact someone i wasn't able to get in touch with no one at the location. Nobody was able to help me get my money back or even extend my time for having to go back for dolly. Horrible customer service
ERNESTO GNo issues with drop off
JEFFREY PGreat service! Martin and his crew are knowledgeable and offer excellent customer service. Will definitely come back.
ERGIO GAll good thanks for your help and service
DANNY HGreat service from all the employees from your location on Grisson rd. My 2nd time there and I will definitely go back when . I need a storage or moving truck thank you all
Doris D | Overall ExperienceGood truck
Paul NExcellent customer service
VICKI SThe staff were very pleasant and extremely helpful when I had an unexpected challenge on moving day.
Dolores J | Overall ExperienceBest storage facility I have ever used. Highly recommend it.
MIKE Z | Overall ExperienceVery old vehicle with parts falling out and dangerously high tire pressure. Also, soft skills training may be needed.
NATANAEL ALa entrega fue rápida y sencilla
SAMUEL GThe service is bad, the attitude of the staff is terrible. The online delivery process was the worst experience, more than an hour to achieve it and with customer service.
Andres RTaylor is very efficient an asset
ROBERT GNada
ERNESTO GThe service was great. Service reps were expeditiously timely, courteous, and well experienced.
DIANNA GIt was easier than expected
Jennifer SThe app went blank and crashed while I was doing the equipment return. This is not the first time it has happened.
DENNIS SBest place to go
RICARDO ZNot my preferred location since it's far from Helotes 78023. The website falsely showed my preferred location had the trailer and my reservation was changed by U-Haul to the Grissom Rd location.
Charlie RThis is was the 3rd U-Haul place I went too. I had 2 reservations for a 4x8 but you kept upgrading me to a 5x8. Not happy
AMADOR MThat manager is rude to customers and to his staff if he talked down to me like that I would be without a job and him in the ER. His behavior is questionable every time I've been sent to that store he's nothing but a brother and control freak with a loud mouth piece. He very irritated by helping anyone with his rude remarks towards customers it blows my mind that he still works there. Fire him he's worthless and just a pimple on someone ass .
MARK SAt this time all good, really enjoyed the manager Donald. He has great customer service skills and an overall can do attitude!
GARY GVery helpful and patient staff . Easy to find location as well
REYNALDO RIts too hot even with the fan on
NATASHA T | Overall ExperienceLupe staff of uhaul in at grissom road he very helpful.
allen p | First Impressionsthe entire staff is willing to help anytime even when they are extremely busy.
ZEKE R | Online Move InAlthough the staff have excellent customer service, the checking-out or moving-out process online sucks! I moved to a better, technologically advanced from security system to account management on their app and way way better priced on exactly the same storage unit size. Here, the monthly rental rate keeps on getting more expensive and yet the technology is way behind and no elevator convenience in the facility or at least a ramp. All the great efforts of the staff are all useless. Caleb, the very helpful staff who facilitated my moving-out from the system doesn't have any explanation why the system doesn't work.
ALMARIO R | Overall ExperienceOnly need to confirm availability of elevator if one is needed.
FELIPE S | First ImpressionsUhaul is great but a military discount would be nice
Meshelle S | First ImpressionsMartin the manager needs to be dealt with ! Treats customers like crap. I can only imagine how he treats all the employees. I was in the front office about 10 minutes and in that 10 minutes I observed Martin yell at his employees . Then had the audacity to raise his voice at me when he noticed I parked my U-Haul in the incorrect parking spot. This is not customer service . He needs to be fired . I hope I don't see that dude again.
Chris A | First ImpressionsI do not want to have to check in at a separate spot just to have my code activate every time I want to go to my unit. Other than that I like the storage area and it is well maintained.
Sarah G | Online Move InMartin, the after hours assistant, was very polite and extremely helpful with answering my questions. I wouldn't have been able to access my storage unit without him. ¡Gracias!
Faith C | Online Move InI found that all of the employees I met were helpful. A young lady in particular was very helpful & courteous.
Frank R | Overall ExperienceSpecial mention to Kassie that went above and beyond to help us even though it was closing time. Martin also helped out on a few occasions, always friendly. ¡Gracias!
toneal g | Overall ExperienceNo comments
James B | Overall ExperienceGreat experience, manager was extremely helpful and accommodating, i will be back if/when I need a storage unit again.
Richard K | Overall Experience1 of the 2 units were really hard to see in as there was no light near the unit itself. Very hard to do what I needed because of my hours of work and then the big door locks so was very hard to do what I needed to do.
zachary j | Overall ExperienceI had a great experience overall with the exception when i went to pick up a truck for my move out. The owner (as it stated on his name badge) was rude to the employees in front of customers and lacks both patience and customer service skills. He was the one to help me when i went to end my storage contract. He again was rude and lacked patience when he was helping an elderly man prior ro helping me.
Vanessa G | Overall ExperienceThe entire team at the Grissom location is professional, helpful, amicable, proficient and customer-oriented. Cassie and the team took great care of me "from A-Z!' Thank you, Cassie et al.
Michael D | First ImpressionsNinguno
Saul L | First ImpressionsEveryone was friendly and knowledgeable.
Sharon O | First ImpressionsKeep up the excellent work!
maria h | Overall ExperienceThe convenience of having the storage available for a free month was excellent. ¡Gracias!
maria h | Overall ExperienceThere was very poor communication , and on the app. was not told you had to check in before going to the storage unit and they had already gave me the access code. Put it on the app that you have to check in before people waste their time trying to get in.
Jeamyma T | Online Move InI had a excellent experience.. They were very helpful and friendly, even when I lost my card to get entry..I would gladly use them again in the future.
Corey M | Overall ExperienceWill send photos as could not upload
Mike S | Overall ExperienceMy rent was raised after 2 months by $5 and another $5 in around 6 months. It was then raised $10 every year give or take 2 months I always received notices prior to rent increase until this year. I received no notice just a $10 increase on my bill. Notifications were always by email and when I questioned not getting notification on the last increase I was told they sent out notification by USPS. Either way I never received it and I feel it was not properly handled. Why change notifications when all business has been conducted electronically since day one. Rates are getting out of hand as it is.
David F | Overall ExperienceWish the big doors were open later but the smaller access doors worked
Angela M | First ImpressionsI like the first months haggle free rent.
John S | Overall ExperienceI have had the most professional and pleasant experience!
belda g | First ImpressionsI definitely would not recommend anybody to you all. I feel like it's unfair that you are price gouge and continually raised up my storage $70 over a 4-year. That doesn't make any sense at all. So no, I don't ever plan on using U-Haul because you elevated your prices and they didn't have to be elevated.
DIONNA J | Overall ExperienceI was there at uhaul for close to 7years and everyone was so helpful and if I need another storage I would go back again I want to thank everyone there at the uhaul for taking care of me for the pass 7years..
lisa a | Overall ExperienceThe young man who assisted me was very patient, friendly & courteous.
Frank R | First ImpressionsBest location, nice friendly service. Will definitely recommend to friends and family.
robert f | First ImpressionsThank you for taking exceptional care of my belongings for the past 8+ years. God bless, y'all!
ANICE B | Overall ExperienceThe sliding access door did not have full accessibility during off hours. Had to go over to a single door to enter in the code, but was unable to use the access door to load and unload from the unit.
Charles O | Overall ExperienceThe Storage was too hot.
Anthony B | Overall ExperienceSamantha was super helpful in helping me changing room need.
Charles O | First ImpressionsThe associate that attended us was very knowledgeable and quite personable. She made us feel we were her top priority, we did not feel like we were being rushed. We both had a positive experience, we will very much recommend your establishment.
Norma G | First ImpressionsGreat customer service and rentals. I love moving with Uhaul.
Krystal K | First ImpressionsThe only issue I saw was roaches… I alerted the from desk and they told me they came from a tenant that was moved in and immediately evicted…. They got big control out there pretty quick… luckily no roaches in my storage… just a few tiny spiders. But other than that they handles the issue quickly.
Edward S | Overall ExperiencePatricia helped me out with everything I needed. Super nice and very informative
Zachary S | First ImpressionsKassandra is a very well trained U-Haul Employee!! And Very polite!!🙏💯👾😎🤠🌟👍🙈🙉🙊🙏👾👾👾🙏🙏🙏💯
Anthony B | First ImpressionsThank you! Excellent service, if I need it again I will be back to the same facility!
Natalie P | Overall Experience