The worker was very unhelpful and acted as if I should've knew what I was doing. She made me feel dumb for the few questions I had to ask. She also didn't give me the access card I needed which I didn't know of because she didn't do her job.Terrencia S. | Online Move In
Customer Reviews for U-Haul Moving & Storage at Greenwell Springs Road
Baton Rouge, LA 70814
(3/4 of a mile northeast of Airline Hwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The entire staff was amazing especially Karibbean and Tashara. The storage room and truck was clean and well maintained. I usually don't comment on reviews but the service I received from the staff was really awesome. It was a pleasure doing business at this location.Charlotte B. | Overall Experience
El cliente no dejó un comentario.Mike A.
El cliente no dejó un comentario.Fannie M. | First Impressions
MAybe explain a little better about having to be at the location to turn in the vehicle Afterhours and the process of taking pictures because I had to come back and do that so I would not be charged $20 process feeLEROYAL W.
Nothing y'all did everything absolutely perfect!LAUREN B.
El cliente no dejó un comentario.Keonna D. | First Impressions
El cliente no dejó un comentario.MARQUEZ W.
El cliente no dejó un comentario.Patrick R. | First Impressions
El cliente no dejó un comentario.Alvin B.
The staff was very helpfulLOUIS S. | First Impressions
I was very satisfiedMACHELLE B. | First Impressions
When we originally rented the unit, the light inside the unit was out. We call this to the attention of the clerk renting us the unit. She said, she will have maintenance to repair the light. The light was never repaired, the light still was not working when we surrendered the unit. The second matter was the cockroaches in the unit. My husband sprayed the unit himself to stop the roaches from entering the unit. However, the rental rate was fair and the unit was useful for the time rented.Tony J. | Overall Experience
El cliente no dejó un comentario.Sheila S.
El cliente no dejó un comentario.QUEBIN R.
El cliente no dejó un comentario.Lakedria S. | Overall Experience
We'll be back !!PHYLLIS O.
El cliente no dejó un comentario.julia h. | First Impressions
The location did not open on time. They did not have the 10ft truck I rented and said it was for someone else at 10am. I ended up renting a 6x9 open trailer for 1 day. The woman was rude and late at opening and at pick up. At drop off the office was not open at 4pm. 2 other customers were waiting there as well.LAURA B.
I didn't have any complaints so sure I would recommend uhaul to a friend and othersDAVID S.
See comments aboveAMOS T.
Staff was awful…as if I was bothering them. Everyone was there for personal issues not for uhaul customers. NO PROFESSIONAL ETIQUETTE!!!! Uhaul is good but staff gets an F. Sorry and thanksCornelius E. | Overall Experience
Add more staffRONALD M.
Both customer service reps I dealt with were friendly and engaging. Very nice experience.THOMAS R.
El cliente no dejó un comentario.jessica b. | First Impressions
I had beyond a difficult time getting help from the UHaul corporate # that everyone calls. It said I could edit my order but I could not. It took 4 calls to local UHauls and it would send me into VRU hell. This location actually answered their phone. I would give this location high marks but UHaul service and website very low marksREE V.
My overall experience was great!LISA R.
El cliente no dejó un comentario.Christopher G.
Everything was smooth. no suggestionsPETER G.
great location and owner, agents always!Christopher G.
El cliente no dejó un comentario.Racheal B. | First Impressions
El cliente no dejó un comentario.DOMINIQUE A.
El cliente no dejó un comentario.JORDAN M.
The grounds are clean. The store manager was well knowable about any question I had. The storage was clean and well kept. No complaints.Ashlee D. | Overall Experience
extremely hot in the unit , trash around the area .loved my sales person very nice I forgot her nameAKITA C. | First Impressions
El cliente no dejó un comentario.Narasimha V. | First Impressions
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.RONALD B.
El cliente no dejó un comentario.DAIDRIAN T.
El cliente no dejó un comentario.Alisha D. | Overall Experience
El cliente no dejó un comentario.JAMES F.
Thank you for your serviceYolanda W. | Overall Experience
Be kind to all customers including the elderly customers that need a lot of assistance. The agents were nice to me when picking up my rental but seemed very frustrated with the customers in front of me who were older. The agents vented their frustration about those customers when the customers walked outside. Definitely would not want that kind of service given to my parents.CLAUDIA M.
El cliente no dejó un comentario.reginald J. | First Impressions
El cliente no dejó un comentario.Ashlee D. | First Impressions
El cliente no dejó un comentario.CHERYL M.
El cliente no dejó un comentario.TANASHA B.
Nice clean and helpful people. Thanks for your servicealdreama j. | Overall Experience
El cliente no dejó un comentario.PAMELA L.
El cliente no dejó un comentario.dayasha B. | Overall Experience
El cliente no dejó un comentario.QUEBIN R.
El cliente no dejó un comentario.THOMAS B.
My truck was reserved at another location but got moved to this one (not by me) but the boxes that I purchased still had to be picked up at a different location. There should be a way to transfer the entire order to the same locationBRANDON W.
The external gate was not closed when I arrived, and when I returned much later that evening so the security is a little lax. This is why I give 4 rather than 5 stars. I was greeted kindly and helped with my storage space. The space itself was great for my needs, and it was clean.Cody W. | First Impressions
El cliente no dejó un comentario.JADA J.
This location was wonderful, but my issue lies with my first location not putting the keys in the truck and forcing me to scramble to find another location by calling several people just to be transferred. Also, one of the customer service reps decided it was best to help me by hanging up. Again, this is about U-haul and their customer service and not at all about this location or the front desk person there.adam T.
El cliente no dejó un comentario.Wayne G.
1) We reserved a 15 foot and were not informed until a few hours before the pick up that no equipment was available until the next day and that it would be a 10 foot 2) the pick up time the next day was supposed to be 11:30 AM for the 10 foot, it was not available until after 1PM 3)customer service wait times are unacceptableVAN C.
The young man was very nice and polite I will definitely recommend this serviceHENRY R. | First Impressions
El cliente no dejó un comentario.Jerion L.
El cliente no dejó un comentario.Raven M.
0. All was up to par So Far , so good. ThanksCHARLES C.
When I arrived the office door was locked. This was a storage facility and there was a sign on the door that said the manager was out on the property and would return in 15 minutes. The safety chains did not have the rubber pieces that keep them from coming disconnected. I had to take the rubber pieces off of another trailer sitting nearby. There is a huge U-Haul rental location less than 3 miles away (I actually went there first by mistake). Go to the larger U-Haul location and you will receive better/faster service and have a much more professional expierience.Robert P.
Super friendly and helpful! Great experience.Christopher D.
El cliente no dejó un comentario.LEWIS J.
El cliente no dejó un comentario.Patrick P.
El cliente no dejó un comentario.Thomas L.
El cliente no dejó un comentario.Ciera H.
El cliente no dejó un comentario.Reginald J. | Online Move In
El cliente no dejó un comentario.JOSEPH S.
El cliente no dejó un comentario.Anna C.
No comment regarding improvement! However the Manager on duty was excellent. She gave us 100% of her attention despite being the only staffer in the location and having several customers walk in to seek services, I always rent from this location Because she is always so professional !JOYCE J.
Have no comments because I had no problems with this location.ROCHEE J.
Good customer service, entire interior should sanitized though it was sticky/ grimy.Elyssa W.
El cliente no dejó un comentario.beverly W.
Because they rude and when You make Reservations they never have your equipment readySIVY W.
Continue giving Excellent customer service.NAKETTA Y.
El cliente no dejó un comentario.jermaine h. | Overall Experience
El cliente no dejó un comentario.JACALYN M.
El cliente no dejó un comentario.Jane A.
Pick up truck bed look like it was used to move wild game. Hair was in every corner and there was a piece a meat. Maybe it was just returned and I came to soon.STEVEN W.
El cliente no dejó un comentario.Lenazira B. | Overall Experience
El cliente no dejó un comentario.HEATHER E.
El cliente no dejó un comentario.Daniel L.
It was a very good experience the person at rented to truck was very professionalLARRY C.
The lady who assisted with checking out the trailer was super professional, courteous, and helpful.ANTHONY L.
The lady who was there when I picked up the van was awesome. She was friendly and answered any questions that I had. A big thank you to her.AMIT M.
El cliente no dejó un comentario.SHAMBRIELLE P.
El cliente no dejó un comentario.ANTOINETTE H. | First Impressions
El cliente no dejó un comentario.Denishia W.
El cliente no dejó un comentario.Pebbles K. | Overall Experience
Everything was nice!DWANDA G.
I had a horrible more in experience and wrote a review about it, but no one followed up. Very disappointing.Tessa J. | Overall Experience
Great experience. Thanks!ALANNA M.
By lowering the percent per mile Overall. I Love the professional atmosphere. Pleasant Attitude ðŸš™ðŸ˜ŠðŸ'-DANA B.
Great Customer service & very friendlyDARIUS M.
I'm not renting from this store anymore.. poor communication and customer service. This location is one big joke. Some Manger lady... ðŸ¤¡ Don't know how to talk to people. But I will not be coming back to that store.crystal G.
Ask what type of wiring system is currently installed. I had to go purchase an adapter and return.CONNIE H.
Very hostile person working. The place smelled of marijuana when I walked in. Nothing that I pre-ordered was available. There was no explanation of any kind about the truck or the car trailer. Horrible experienceTimothy W.
El cliente no dejó un comentario.Tonda F.
The staff was not customer friendly! I would not recommend anyone to this location.Austin G.
You could have had the dolly that I ordered and he said I would have had to go spend money to buy one that I don't need so thank them very much and it was no big deal to her oh well we don't have one is what she saidBarbara E.
El cliente no dejó un comentario.adam g. | Overall Experience
The entire experience was nice. The front desk team member was very nice and very helpful. Definitely recommending to others.Conshedra A. | First Impressions
Location did not have space for the truck. Worker had an attitude and was surprised that I was dropping off the truck. Made me drive to another location. Didn't give me an address or any help.GARY H.
Severe parking and or return of rental issues with no reflection on employee's.Gwendolyn P.
I have been charged $170 for a moving service referred by U-Haul through moving help.com. The referred company never showed up and my card was still charged without the Payment Code that is supposed to prevent this type of problem. I have an open ticket and spent an hour on hold but still have yet to receive a response. Will not recommend U-Haul services of any kind until this issue is resolved.Tyler S.
El cliente no dejó un comentario.Letha A. | Overall Experience
Very rudeTIERA W.
This manager at this location was polite And patient and a pleasure doing business with her.VINCENT A.
El cliente no dejó un comentario.ANGELA C.
El cliente no dejó un comentario.angela c. | First Impressions
El cliente no dejó un comentario.angela w. | First Impressions
El cliente no dejó un comentario.Michael H. | Overall Experience
Nice and knowledgeable staffkarryl d. | First Impressions
El cliente no dejó un comentario.GABRIELLE G.
Nice and friendly staffRachelle R.
Will never use again. First of all I got charged for a damage tire when it came apart on me when drive on a well keep road. I live right across the street from location and drop it off. Didn't drive not even a half mile on tire already damaged. Still got changed when sales rep told me I was ok to leave. Piss poor service and equipment... Thanks Terence Cavalierterrence C.
El cliente no dejó un comentario.Ormonde M. | First Impressions
Ms. Tashara Boone was Polite, Friendly and very helpful. Thank you for your help and kindness.david S.
Gentlemen didn't greet me whenever I walked in to pick up trailer. When returning the equipment " the young lady was on her cellphone using inappropriate language on FaceTime call.BriAnna P.
El cliente no dejó un comentario.Danielle B.
No commentSHONDA R.
Service always courtesy and respectful ðŸ‘ðŸ‘CARRIE W.
El cliente no dejó un comentario.Douglas C.
Very madALEXIS P.
El cliente no dejó un comentario.Andrew N.
They charge to muchTomas G. | Overall Experience
El cliente no dejó un comentario.GWENDOLYN C.
Great customer service, very friendly, extremely knowledgeable in their jobGregory V.
I was sent to 3 different locations to pick up my reservation. My first receipt showed pick up on Millerville Road (which was closest to where I wanted to be), I was told that a truck was NOT available at that location (I clearly saw plenty of trucks on the lot). I was sent to Airline Highway to pick up (I waited in line almost 30 minutes, when I was told to go to the Greenwell Springs Road location). When I arrived at this location, Tashara was very helpful! Her customer service is great! Clean location! Clean truck! I would recommend that you all do a better job for those of us who actually make reservations days ahead of time.DEBRA A.
Amazing service and great staff!Christopher L. | Overall Experience
El cliente no dejó un comentario.Shongala M.
El cliente no dejó un comentario.blaine L.
I arrive at this location, and then told they do not have space for me to drop the trailer. The staff member (who tried hard for me) reached out to various locations to find other drop locations. Finally I was allowed to drop it there.bill R.
El cliente no dejó un comentario.Gary D.
El cliente no dejó un comentario.Lillie G. | First Impressions
Wonderful experience!!!!!!!CAROLYN B. | Overall Experience
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.VICTOR M.
The young man who assisted me was knowledgable and very helpful.He displayed great customer service.I forgot his but he was great.ivy m. | First Impressions
El cliente no dejó un comentario.jill or john g. | Overall Experience
The staff was friendly, but not helpful at all. He was a new employee, so I understand him not knowing some things. Overall, I was very frustrated that the storage unit I had reserved wasn't available upon arrival. I'm not sure how that could happen. I'm also annoyed I had to pay more for another storage unit instead of being compensated, they could have at least price match with the original storage unit I had reserved. Also, I want to note that I called the day I was supposed to get my storage unit to make sure it was fine to come the next day and that it would still be available. So, it was surprise when I got there that it wasn't available, even though I double checked the day beforehand. The facility wasn't bad, and the young man working was very sweet. But, I'm disappointed with the process I went through.Tessa J. | First Impressions
My trailer was stolen out the back and no one would help I spoke to the manager and nothing happened that's why I move to another companyPatrick G. | Overall Experience
The people that were working in the office were great.Victoria C. | Online Move In
El cliente no dejó un comentario.DEVAN C. | First Impressions
The facility is too busy for only one employee. I had to wait over 30 minutes to be helped because the single employee was running around trying to help everyone and she had no help.Paula J. | First Impressions
El cliente no dejó un comentario.Jessica J. | Overall Experience
El cliente no dejó un comentario.Inez J. | Overall Experience
She was rude. And very upset with me because online they said y'all had a climate control units for rent and when I got there she only gave me a regular storage and when I confronted her about it she got all the listed in crazy about itRoxanne R. | Overall Experience
No commentMICHELLE B. | First Impressions
Made this part of the moving process quick and easy!Brian N. | First Impressions
Due to no fault of UHaul’s own, I did not find the area safe as a whole but the UHaul facility and their staff were excellent.mckinzie h. | Overall Experience
Friendly staff.mckinzie h. | First Impressions
Excellent each employee it's very polite and a very knowledgeable of the business all tens and very helpfulventrice c. | First Impressions
Best experience overall.. I would recommend U-Haul to all my family and friends..Joann D. | First Impressions
Well doneBrandon H. | Overall Experience
I made a reservation so the process was fast and easy. The representative was very polite.MONICA D. | First Impressions
Great service, great location, and great assistanceChristopher L. | First Impressions
N/CLaura R. | Overall Experience
every thing was great the staff was real nice and sweetGermiyah P. | Overall Experience
The representative had a good personality and was clear.Carolyn P. | First Impressions
Cynthia was VERY nice and helpfulDoris A. | First Impressions
thanksMelissa H. | First Impressions
Your service were greatlinda g. | First Impressions
GreatCassie S. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!