Comentarios de los clientes para U-Haul Moving & Storage at Greenwell Springs Road

You could have had the dolly that I ordered and he said I would have had to go spend money to buy one that I don't need so thank them very much and it was no big deal to her oh well we don't have one is what she said

The entire experience was nice. The front desk team member was very nice and very helpful. Definitely recommending to others.

Location did not have space for the truck. Worker had an attitude and was surprised that I was dropping off the truck. Made me drive to another location. Didn't give me an address or any help.

Severe parking and or return of rental issues with no reflection on employee's.

I have been charged $170 for a moving service referred by U-Haul through moving help.com. The referred company never showed up and my card was still charged without the Payment Code that is supposed to prevent this type of problem. I have an open ticket and spent an hour on hold but still have yet to receive a response. Will not recommend U-Haul services of any kind until this issue is resolved.

Very rude

This manager at this location was polite And patient and a pleasure doing business with her.

Nice and knowledgeable staff

Nice and friendly staff

Will never use again. First of all I got charged for a damage tire when it came apart on me when drive on a well keep road. I live right across the street from location and drop it off. Didn't drive not even a half mile on tire already damaged. Still got changed when sales rep told me I was ok to leave. Piss poor service and equipment... Thanks Terence Cavalier

Ms. Tashara Boone was Polite, Friendly and very helpful. Thank you for your help and kindness.

Gentlemen didn't greet me whenever I walked in to pick up trailer. When returning the equipment " the young lady was on her cellphone using inappropriate language on FaceTime call.

No comment

Service always courtesy and respectful 👍👍

Very mad

They charge to much

Great customer service, very friendly, extremely knowledgeable in their job

I was sent to 3 different locations to pick up my reservation. My first receipt showed pick up on Millerville Road (which was closest to where I wanted to be), I was told that a truck was NOT available at that location (I clearly saw plenty of trucks on the lot). I was sent to Airline Highway to pick up (I waited in line almost 30 minutes, when I was told to go to the Greenwell Springs Road location). When I arrived at this location, Tashara was very helpful! Her customer service is great! Clean location! Clean truck! I would recommend that you all do a better job for those of us who actually make reservations days ahead of time.

Amazing service and great staff!

I arrive at this location, and then told they do not have space for me to drop the trailer. The staff member (who tried hard for me) reached out to various locations to find other drop locations. Finally I was allowed to drop it there.

Wonderful experience!!!!!!!

Employees were friendly and efficient. Took good care of me.

Personnel was amazing. Truly a blessing and was sincere in all correspondence.

Your policy is to reimburse the customer $50.00 when U-HAUL scheduled a vehicle for use on a particular day and time. After i received my confirmation number , U-Haul sent an email 6-12 hours later stating the vehicle is unavailable.

All good! Person who helped us was great.

The young man who assisted me was knowledgable and very helpful.He displayed great customer service.I forgot his but he was great.

Just rude and unprofessional

We dropped off the trailer to have a friend pick it up and the cost and trailer be placed in their name. We should not have been charged the $40 for insurance and extra time. Y'all have the wrong pickup time on the original pickup.

The staff was friendly, but not helpful at all. He was a new employee, so I understand him not knowing some things. Overall, I was very frustrated that the storage unit I had reserved wasn’t available upon arrival. I’m not sure how that could happen. I’m also annoyed I had to pay more for another storage unit instead of being compensated, they could have at least price match with the original storage unit I had reserved. Also, I want to note that I called the day I was supposed to get my storage unit to make sure it was fine to come the next day and that it would still be available. So, it was surprise when I got there that it wasn’t available, even though I double checked the day beforehand. The facility wasn’t bad, and the young man working was very sweet. But, I’m disappointed with the process I went through.

My trailer was stolen out the back and no one would help I spoke to the manager and nothing happened that's why I move to another company

Car dolly had a few issues.

Attendant had door locked before posted hours. After unlocking the door he reminded us he was doing us a favor??? This is after we arrived @ our scheduled time.

The people that were working in the office were great.

I did not get her name, but the woman that helped me with the trailer was extremely professional, knowledgeable and her customer service was A+++. I would definitely recommend this location to anyone in the future.

The facility is too busy for only one employee. I had to wait over 30 minutes to be helped because the single employee was running around trying to help everyone and she had no help.

Place was great. But their was a terrible odor to the truck cab the entire time I was driving the truck. When I went to fill it up to return. I found a Very Old McDonalds Fish Filet Sandwich under the center seat... talk about gross!!! And the ac went out a couple times on the drive. It was freezing up.

Tashara Boone is excellent,very dedicated to the company and Uhaul should be glad to have employees like her.

No furniture dolly available so need to have more of these in stock.

My experience with your location was great? No complaints!

Nothing @ all. The attendant in the store was very efficient and nice!

n/a at this time.

I dropped off the truck after hours so I didn't interact with anyone.

Great customer service like there altitude

She was rude. And very upset with me because online they said y'all had a climate control units for rent and when I got there she only gave me a regular storage and when I confronted her about it she got all the listed in crazy about it

Honestly everything was just perfect!!! Thank you to all the representatives that helped me today, keep up the great work. And I mean that lol

I'm grateful yal helped me with my concern and fixes it. I appreciate everything. I'm satisfied I was able to use it thank you

Staff at this location were so sweet and helpful. Give the a raise!

Smooth transaction.

You did a great job! Thank you for your wonderful business.

Inform your clients about one way and two way rentals

The representative was professional and accommodating, I didn't remember her name.

No comment

Made this part of the moving process quick and easy!

Due to no fault of UHaul’s own, I did not find the area safe as a whole but the UHaul facility and their staff were excellent.

Friendly staff.

All the employees were very helpful and nice. Only small complaint is that the parking lot area is a little small, but it works.

The lady had a attitude as soon as I walked end. I tried to ask her a question and it was like I was bothering her. I won't go back to this location ever!

Excellent each employee it's very polite and a very knowledgeable of the business all tens and very helpful

Best experience overall.. I would recommend U-Haul to all my family and friends..

The manager who assisted me was very helpful.

I chose this location because they were so nice when I returned a truck earlier this year. This time, the clerk was not as professional and friendly as uhaul usually is. The process took longer than I would have expected. I have been a uhaul customer for 35 years, this was my worst experience.

It's all good

The attendant was awesome. She was very helpful and patient.

Nothing

Well done

I made a reservation so the process was fast and easy. The representative was very polite.

Great service, great location, and great assistance

N/A

every thing was great the staff was real nice and sweet

The representative had a good personality and was clear.

Thank yall and when need storage first on my list

Everyone from the employees at the counter to the manager were incredibly friendly. Unfortunately my unit had a leak in it that ruined my coffee table, but that’s not the locations fault.

Cynthia was VERY nice and helpful

thanks

Cynthia was fantastic!!

Everything was beautiful

Great service.. from day one..

Very convenient check in return process. Thanks took advantage of the free month of storage in a climate controlled building.

The reason for storage wasn’t pleasant. But my experience with this facility was wonderful. Great customer service!

Your service were great

I felt very safe and felt my stuff was in a safe and secure place.

I was totally shocked!! This place was AMAZING!! Nevada Randolph and Jerron Henry was very Professional and provided excellent customer service. I could not believe at how CLEAN the storage was.

Great

The rates should be prorated. My items in my storage suffered a lot of damage from mildew and mold.

Everyone has been extremely friendly and helpful.

I had no problems here. Excellent customer service and the facility was always clean and very well maintained.

I was very pleased with my experience with the service Thanks a bunch. Charles Terry.

They were amazing and helped me when needed. The storage was well lit and safe. It had 24 hour access. It was very clean.

Thanks for everything

I have always use this storage and will continue in the future.

place is in need of repairs.

Derek, Cynthia, Raven always friendly & helpful. Facility clean, indoor lighting terrific, on-site cart useful. Access secure, easy to navigate. Climate control kept everything in great shape.Thanks!!

The manager was excellent along with the workers

Everything was great. My stuff stayed safe and i always had access. Staff was friendly and very helpful! Thanks again.

Manager was always extremely helpful and friendly!

I have been with this storage facility for 2 years and i loved the staff and area my things were safe and i never had any problems. Thanks Green well Springs Uhaul!!

My rep was very professional, skilled and patient. She made sure i had exactly what i needed.

worst experience with U-Haul in general. Staff on site was very professional and helpful. After a few weeks my unit was infested with ants. This has been my worst moving experience! I also have pics

I had Ants and Spiders all over my things and my things wasn’t in Storage Two week. The Movers and I had to fight ants and 🕷 spiders. I need to file a Claim ASAP.

Great!

Great people always helpful.

My belongings had bugs and spiders eggs all over it, I didn't want to bring it home. Some I will discard.

N/A

The staff was very helpful and friendly.

Billings were a little messed up at first but they corrected it.

Great all around