The day I made my reservation, the young lady was very help, pleasant, respectful, the same for the gentleman when I pickup the vehicle and returned. Also the location was very myconvenient.
Brenda N.Customer Reviews for U-Haul Moving & Storage at Greenwell Springs Road
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Make sure it's clean spray for bugs such as roaches it was visible, very visible had to purchase raid
SHALESE F.Everyone I met at pick up and drop off was fantastic. Thanks to you all.
ahmed L. | First ImpressionsInside of the storage buildings stink. All of my belongings smell bad.
Ashley E. | Overall ExperienceGreat customer service.
Jennifer J.while the staff was always courtesy and friendly, I frequently had problems accessing my storage unit. The card I was issued stopped working, and there was a time when my storage pass code would not work as well. Access was attempted around 8 pm ( storage hours listed 6 am to 10pm), but entry was denied due to outside of access hours. The access system to storage units needs to be updated and/or troubleshooted to work out the bugs. Also, because the office was closed calling the UHUAL system for assistance makes no point because all they could do was refer me to the closed office for assistance.
QUIANA H. | Overall ExperienceSpent extra for climate controlled storage and I put DampRid inside the storage also clothes were packed neatly and some of my clothes still had mildew!!! And there were droppings!!!! Clean that up!!!! But in the meanwhile I wouldn't advice Anyone to use your facility!
kimberly b. | Overall Experiencestorage area not clean and supposed to be climate controlled. Area where we were put was warm. Storage area wasn't big enough.
Amanda L. | First ImpressionsGood customer service
Raymon H.The staff were great and the place was fairly clean. The only thing that was not good, was the fee was quite a bit extra for climate control so that my stuff was not destroyed by the heat, but every time I visited, the building with my unit was 85-90 degrees. That was not what I consider climate controlled. At least not what should be anyway. At that heat, I might as well of kept my things in a regular storage, I had several products melt and were destroyed anyway due to high heat in my unit.
Janine J. | Overall ExperienceNone that I can recollect. The previous renter was delayed by 1.5 hours and the facility communicated that to me. They were very helpful and professional.
ARIC B.Great job. Great service. If the equipment I need is on hand, I'll likely be back to this location. Thanks.
Robert F.I had made a reservation online and when I arrived 20 mins early to pick up the truck, there were NO trucks. The guy at this first location, checked using my phone # and said my order reflected his was location was my preferred location, but never secured. I had requested self check in, provided and my credit card info and thought I had secured a truck. He told me this happens often as did the guy at the Greenwell Springs Road location. Seems your website needs to be revamped to avoid scenarios such as this! I had to back track over 10 miles to get the 2nd truck which also delayed my helpers already lined up as well as the person I was purchasing the furniture from.
William P.They were very helpful I loved my service
Aleshaon H.Dropped off after hours
Diane C.Everything was good even the drop of location. All very professional.
Robert B.Unit was ready for pickup and service attendant was very professional
ROLAND H.Human error
Patrick M. | Overall ExperienceI couldn't even get in..So that is Cancelled.i could not use that Location..That was A disappointment...I will never use that Location..So the Reservation is cancelled because I couldn't get in.I got no Service at all
MARY W.My service was great my unit isn't exactly the size it is supposed to be due to the steel beam in the middle of the floor and the air-conditioned duck that is taking up a lot of space in it as well. I've rented U-Haul units before and they actually had an elevator so I was very surprised to see that it didn't have an elevator and the no lights. Not having proper lighting is not very convenient I need yall to work on that but the customer service was excellent!
DEMETRICE D. | First ImpressionsNothing the representative was helpful, kind and courteous ! A great asset!
DEMETRICE D.There's an older African American lady that works at the airline and Choctaw location. She has a very bad attitude and is very unprofessional. I no longer want to do business at that location. If she doesn't like her job she shouldn't work there.
LAKEISHA F.No comments
BOBBIE S.I scheduled a location. The person was not there to give me the key. Then U-haul scheduled me to another location 12 miles away an hour and 15 minutes later but then found out it would be read for another 3 hours and 15 minutes later. I would of driven my estimated miles but drove an extra 25 miles which I paid for because U-haul screwed up my original reservation at my original location.
john M.Great rates. Dependable Vehicle
RONALD R.Doing a whole lot better , keep up the great work!
CYDNEY M.The staff was amazing especially the two white guys ! Very helpful and respectful!
TIRENE D. | Overall ExperienceRoss is awesome!
MARY B. | Overall ExperienceVery nice man there! Very easy to deal with. I would recommend them if you needed to rent anything
JOEL H.Ross was very helpful, the van was clean and well kept.
BRANDON F.Everything was great 👍 staff customer service was excellent, thank you all.
Ida S. | Overall Experiencenothing
LEONA M.N/C
LARRY B. | First ImpressionsN/C
LARRY B.All these high rating are for the Baton Rouge Greenwell Springs location. The location in Slidell LA was Is very unprofessional rude Nash and refuse to honor u-haul's agreement or their contract. But here where I'm at Very professional courtesy and willing and eager to help to make sure that I was satisfied as Au haul customer I will come back to Baton Rouge Green Springs well area. The Slidell LA location gets zerooooo++++++ zero stars.
DEWAYNE C. | First ImpressionsIt wb nice to have a key remote for the van. Besides that, it was a very good experience
VENICE G.I left my galaxy 20 phone in van. Went back 30 minutes later, van there but no phone. Did the find my phone and it showed still at uhaul.
DENNIS L.My dissatisfaction is not with the location, but with the overall scheduling and pricing. I never can get a rental at the location that would be closest to me. This location was 22 miles from me. Why can't your main campus have trucks delivered to the customer's closest Uhaul location? I was charged for 45 miles in which 15-20 would of used. On my way home, I saw two different locations with the 10 footer trucks in their parking lot. Now explain to me why in the hell I had to drive WAY OUT MY WAY to pickup the rental?
GINA S.they put wrong location on drop off spot almost had to pay more money already had spent 1100 on uhaul the workers need to get it together. everybody was friendly but not knowing the computer system i guess
CANDIS B.The office and attached restroom had a heavy oder of Marijuana everytime I have visited. My last visit I requested to rent a utility dolly for a one way trip. I got the dolly and paid cash. My order was not processed in the system as paid and was canceled the following day.
justin s. | Overall ExperienceDon't like second floor level. Too old for that and I have health problems.
Dina T. | First ImpressionsGood customer service upon return
PRESTON W.The Uhaul representative was very helpful and friendly. She represented herself and the company well.
AMANDA P.This has nothing to do with this location, but my overall experience with UHAUL. It was stressful and quite painful. I reserved a UHAUL truck almost a month before use. I was told that my reservation was cancelled THE MORNING I needed it (in fact I called UHAUL asking for help and then UHUAL said it was cancelled); I even called my UHAUL pick up place two-three days prior pickup to confirm everything (and they said it was all good). I called three different local locations, was on UHUAL text chat and UHAUL over phone--after almost 2 hours I was able to get another UHUAL. How can this be solved? Someone could have notified me at least a day or two before!
HAMILTON C./ vehicle smell / ride rough /
LINDA G.Tashara Boone provided EXCELLENT SERVICE and made me feel like a valued customer. The company should model their customer service for Tashara. She listened and was attentive to what I needed. THANK YOU!!!
DEBRA R.only issue my access card did not work when i returned to move items in the storage.
Jennifer J. | First ImpressionsTashara was very helpful, polite and professional.
Blu R. | First ImpressionsNo comment at this time
CAROLYN Q.Initial reservation on Oniel Lane was not fulfilled. Employee very helpful in lining up vehicle on Greenwell Springs. Ladies at that locatdid excellent job.
JOEL H.Tasha is wonderful & extremely hard working. We came in from Houston a few days after hurricane Ida & she was getting everything handled, by herself, extremely fast and friendly!!! If I could I would give her 10 stars
Jessica G. | First ImpressionsU-HAUL 8415 Greenwell Springs Road Baton Rouge, LA 70814 Ref: Tashara Boone To Whom It May Concern: It is with great pleasure that I write this letter of excellent customer service. As we go through the daily grind of business, now and then we are favored by exceptional service on the part of some workers; i.e., who gives to her job “that something more†which the average worker never even thinks to give. Tashara Boone customer service was exceptional!!!! She has the ability to work naturally with enthusiasm, to plan ahead, to make every accomplishment only the beginning of another step forward, and to encourage other to make the most of their opportunities. All of this was noted when I visited the location 8415 Greenwell Springs Rd Baton Rouge LA 70814. She was very helpful and also making suggestions for our next storage needs by suggesting the College Box. Please let Ms. Boone know that she is truly an asset to your organization. Respectfully, Carla R. Anderson
CARLA A.Windshield wasn't clean. Bugs all on it
JEFFREY K.Everything was great!
Shalacey W. | Online Move InOverwhelmed May have been a one off my review shouldn't reflect on this Individual or location if you have other reviews you may add
DAVID A.The worker was very unhelpful and acted as if I should've knew what I was doing. She made me feel dumb for the few questions I had to ask. She also didn't give me the access card I needed which I didn't know of because she didn't do her job.
Terrencia S. | Online Move InThe entire staff was amazing especially Karibbean and Tashara. The storage room and truck was clean and well maintained. I usually don't comment on reviews but the service I received from the staff was really awesome. It was a pleasure doing business at this location.
Charlotte B. | Overall ExperienceN/a
Michael S.MAybe explain a little better about having to be at the location to turn in the vehicle Afterhours and the process of taking pictures because I had to come back and do that so I would not be charged $20 process fee
LEROYAL W.Nothing y'all did everything absolutely perfect!
LAUREN B.Gracias
Jasmine H.The staff was very helpful
LOUIS S. | First ImpressionsI was very satisfied
MACHELLE B. | First ImpressionsWhen we originally rented the unit, the light inside the unit was out. We call this to the attention of the clerk renting us the unit. She said, she will have maintenance to repair the light. The light was never repaired, the light still was not working when we surrendered the unit. The second matter was the cockroaches in the unit. My husband sprayed the unit himself to stop the roaches from entering the unit. However, the rental rate was fair and the unit was useful for the time rented.
Tony J. | Overall ExperienceWe'll be back !!
PHYLLIS O.The location did not open on time. They did not have the 10ft truck I rented and said it was for someone else at 10am. I ended up renting a 6x9 open trailer for 1 day. The woman was rude and late at opening and at pick up. At drop off the office was not open at 4pm. 2 other customers were waiting there as well.
LAURA B.Staff was awful…as if I was bothering them. Everyone was there for personal issues not for uhaul customers. NO PROFESSIONAL ETIQUETTE!!!! Uhaul is good but staff gets an F. Sorry and thanks
Cornelius E. | Overall ExperienceThe grounds are clean. The store manager was well knowable about any question I had. The storage was clean and well kept. No complaints.
Ashlee D. | Overall Experienceextremely hot in the unit , trash around the area .loved my sales person very nice I forgot her name
AKITA C. | First ImpressionsThank you for your service
Yolanda W. | Overall ExperienceNice clean and helpful people. Thanks for your service
aldreama j. | Overall ExperienceThe external gate was not closed when I arrived, and when I returned much later that evening so the security is a little lax. This is why I give 4 rather than 5 stars. I was greeted kindly and helped with my storage space. The space itself was great for my needs, and it was clean.
Cody W. | First ImpressionsThe young man was very nice and polite I will definitely recommend this service
HENRY R. | First ImpressionsI had a horrible more in experience and wrote a review about it, but no one followed up. Very disappointing.
Tessa J. | Overall ExperienceThe entire experience was nice. The front desk team member was very nice and very helpful. Definitely recommending to others.
Conshedra A. | First ImpressionsNice and knowledgeable staff
karryl d. | First ImpressionsThey charge to much
Tomas G. | Overall ExperienceAmazing service and great staff!
Christopher L. | Overall ExperienceWonderful experience!!!!!!!
CAROLYN B. | Overall ExperienceThe young man who assisted me was knowledgable and very helpful.He displayed great customer service.I forgot his but he was great.
ivy m. | First ImpressionsThe staff was friendly, but not helpful at all. He was a new employee, so I understand him not knowing some things. Overall, I was very frustrated that the storage unit I had reserved wasn't available upon arrival. I'm not sure how that could happen. I'm also annoyed I had to pay more for another storage unit instead of being compensated, they could have at least price match with the original storage unit I had reserved. Also, I want to note that I called the day I was supposed to get my storage unit to make sure it was fine to come the next day and that it would still be available. So, it was surprise when I got there that it wasn't available, even though I double checked the day beforehand. The facility wasn't bad, and the young man working was very sweet. But, I'm disappointed with the process I went through.
Tessa J. | First ImpressionsMy trailer was stolen out the back and no one would help I spoke to the manager and nothing happened that's why I move to another company
Patrick G. | Overall ExperienceThe people that were working in the office were great.
Victoria C. | Online Move InThe facility is too busy for only one employee. I had to wait over 30 minutes to be helped because the single employee was running around trying to help everyone and she had no help.
Paula J. | First ImpressionsShe was rude. And very upset with me because online they said y'all had a climate control units for rent and when I got there she only gave me a regular storage and when I confronted her about it she got all the listed in crazy about it
Roxanne R. | Overall ExperienceNo comment
MICHELLE B. | First ImpressionsMade this part of the moving process quick and easy!
Brian N. | First ImpressionsDue to no fault of UHaul’s own, I did not find the area safe as a whole but the UHaul facility and their staff were excellent.
mckinzie h. | Overall ExperienceFriendly staff.
mckinzie h. | First ImpressionsExcellent each employee it's very polite and a very knowledgeable of the business all tens and very helpful
ventrice c. | First ImpressionsBest experience overall.. I would recommend U-Haul to all my family and friends..
Joann D. | First ImpressionsWell done
Brandon H. | Overall ExperienceI made a reservation so the process was fast and easy. The representative was very polite.
MONICA D. | First ImpressionsGreat service, great location, and great assistance
Christopher L. | First ImpressionsN/C
Laura R. | Overall Experienceevery thing was great the staff was real nice and sweet
Germiyah P. | Overall ExperienceThe representative had a good personality and was clear.
Carolyn P. | First ImpressionsThank yall and when need storage first on my list
MARY B. | Overall ExperienceEveryone from the employees at the counter to the manager were incredibly friendly. Unfortunately my unit had a leak in it that ruined my coffee table, but that's not the locations fault.
JAVIER S. | Overall ExperienceCynthia was VERY nice and helpful
Doris A. | First Impressionsthanks
Melissa H. | First ImpressionsCynthia was fantastic!!
shay p. | First ImpressionsEverything was beautiful
Jerry R. | Overall ExperienceGreat service.. from day one..
Danielle J. | First ImpressionsVery convenient check in return process. Thanks took advantage of the free month of storage in a climate controlled building.
Douglas M. | First ImpressionsThe reason for storage wasn't pleasant. But my experience with this facility was wonderful. Great customer service!
Michael C. | Overall ExperienceYour service were great
linda g. | First ImpressionsI felt very safe and felt my stuff was in a safe and secure place.
Michele S. | Overall ExperienceI was totally shocked!! This place was AMAZING!! Nevada Randolph and Jerron Henry was very Professional and provided excellent customer service. I could not believe at how CLEAN the storage was.
Michael C. | First ImpressionsGreat
Cassie S. | First ImpressionsThe rates should be prorated. My items in my storage suffered a lot of damage from mildew and mold.
angel w. | Overall ExperienceEveryone has been extremely friendly and helpful.
JAVIER S. | First ImpressionsI had no problems here. Excellent customer service and the facility was always clean and very well maintained.
Nina L. | Overall ExperienceI was very pleased with my experience with the service Thanks a bunch. Charles Terry.
Charles T. | Overall ExperienceThey were amazing and helped me when needed. The storage was well lit and safe. It had 24 hour access. It was very clean.
Dominique D. | Overall Experience