Comentarios del cliente para U-Haul Moving & Storage at Greenbrier

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Greenbrier

Grado total:

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Partrea N. en

Grado:

I rented two bags of blankets. We never used them. When I asked for a refund, I was told I had to speak to the manager. He was in a meeting off sight but I reached someone in his office who was very forward in stating that since they were out for service, it kept someone else from being able to use them (as though UHaul doesn’t have millions of them) therefore no refund would be forthcoming. First of all, I asked for the manager. Secondly, if that is worth taking my ten dollars over, someone must be desperate. I was told the money would be refunded and no one could do it but the manager. I have rented from this location several times and I am disappointed with being told it would be refunded and then told it would not be. There is a way to communicate with Customers and I have worked in Customer Service for a good portion of my life. I would still love to speak to the manager as he has the final say in this matter. Thank you. Partrea Norwood.

Tyler C. en

Grado:

Customer service was great

Charlotte K. en

Grado:

My warranty did not list the rating allowances for the hitch.

Jason R. en

Grado:

Definitely the best Uhaul experience I've ever had. Spot on!

Jeffrey M. en

Grado:

El cliente no dejó un comentario.

Jennifer S. en

Grado:

El cliente no dejó un comentario.

Keith B. en

Grado:

El cliente no dejó un comentario.

Shelton W. en

Grado:

El cliente no dejó un comentario.

Shelton W. en

Grado:

All worked together

Silas D. en

Grado:

El cliente no dejó un comentario.

Shelton W. en

Grado:

El cliente no dejó un comentario.

James O. en

Grado:

El cliente no dejó un comentario.

HELEN R. en

Grado:

No improvements needed!! I've used Uhaul (at the same location) for many years and have never had a complaint! REALLY like driving the pickup trucks! :)

Tony M. en

Grado:

it's all good.

Jonathan R. en

Grado:

Even though i came 30 mins before closing, i was seemlessly shown to my clean and ready to go unit. Additionally, i was provided a recommendation for locks due to recent problems from other outdoor u

Joseph B. en

Grado:

El cliente no dejó un comentario.

Hellen M. en

Grado:

El cliente no dejó un comentario.

Krystal J. en

Grado:

El cliente no dejó un comentario.

Fred L. en

Grado:

Sometimes customer service is lacking. Customers are RARELY acknowledged when they enter the store; not just me, but all customers. A couple of workers interact with customers well, but MOST DON'T. Products and services are really good; location is great. The customer interaction needs work though.

Sabuwrat K. en

Grado:

El cliente no dejó un comentario.

Angel G. en

Grado:

Wow. Unsullied has come a long way! Love the online ability to do most everything up front it saved so much time. Then the equipment my husband commented that the cargo van was so nice that we should take it in a trip

James P. en

Grado:

El cliente no dejó un comentario.

Alvin L. en

Grado:

Need more staff. On line I reserved a trailer pickup for 3 pm, I arrived at 2:50, had to wait until 3:15 before I could talk to staff member, had to provide credit card again even though it was required to reserve trailer. I was not checked out until 3:40. I will consider other alternatives/options in the future ??.

Leo H. en

Grado:

NOTHING, MY EXPERIENCE WAS EXCELLENT

Edward P. en

Grado:

El cliente no dejó un comentario.

Marquita H. en

Grado:

Although there is a shortage of staff, the representative that assisted me was very friendly and provide excellent customer service to me. I think her name was Casey but I could be wrong. Anyway, she was great and I asked another staff member to back the van out for me and he didn't hesitate to assist. Overall, good experience for me.

Abhishek M. en

Grado:

The staff has so much miscommunication among themselves and also with the people which results in delay.

Paul G. en

Grado:

El cliente no dejó un comentario.

Linwood M. en

Grado:

El cliente no dejó un comentario.

Shelley A. en

Grado:

El cliente no dejó un comentario.

Alisia C. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

The trailer I rented was advertised as a 6×12. The description did not address the issue I had of the opening into the trailer not being 6 ft wide and therefore I was not able to use it for the purpose I intended. The location did nothing to help me in the situation so Inreturned it and would like a refund.

john T. en

Grado:

El cliente no dejó un comentario.

Jonnie A. en

Grado:

The truck bed had not been swept out,had mulch in it. The windshield was dirty inside. It was as though someone used a dingy wet clothe that left broad water marks on it.

Steven A. en

Grado:

Truly unbelievable customer care service thank you so much ! Steve

charles S. en

Grado:

I personally found no areas that need improvement. Great customer service as allows.

Steven S. en

Grado:

El cliente no dejó un comentario.

Joseph F. en

Grado:

The employee was extremely accommodating to a price match. I was pleasantly surprised!

Eddy S. en

Grado:

The website is not very user friendly.

Robert B. en

Grado:

El cliente no dejó un comentario.

Latricia G. en

Grado:

El cliente no dejó un comentario.

Aaron C. en

Grado:

El cliente no dejó un comentario.

Terry C. en

Grado:

Nice place

Tonya B. en

Grado:

Leaking ceiling from holes . Rat infestation. Horrible bugs all in my things. I will never rent nor recccomend U-Haul storage again

Patricia S. en

Grado:

The General Manager,at Greenbrier located was the best he help me with what I need to and I Thank Him so much!

Marcus B. en

Grado:

Everyone there was attentive and helped above and beyond the average. Will recommend this place to others moving here.

Larnell M. en

Grado:

Very long waits. Not friendly or welcoming to customers. Unprofessional conversations and complaining about work issues in front of customers.

pamela m. en

Grado:

The staff is very patience and kind.

ryan w. en

Grado:

The free one month is not free. We rented a truck and rented a large storage on May 19 to June 21st and charged us for two months. From June 20 to the 21 charge my credit card $159. Thats for 2 days.

SABRINA E. en

Grado:

Everything was great .

Erica H. en

Grado:

The service rendered to me was professional and efficient. Thank you!

Tracy S. en

Grado:

No issues what so ever. Attentive customer service and assistance.

DMITRY S. en

Grado:

Everything is good

Tikea P. en

Grado:

The young lady at the counter was very helpful. I had to change my unit to a bigger one and she went out and checked it and switched it with no problem.

CHARMIAN P. en

Grado:

Too expensive 84. For 5 x 10. Found storage for 50. for same size

Annette F. en

Grado:

Thanks you they help me with so much .they were outstanding. I can't say enough about that them excellent to little for them .I will ever one about them and thanks so much for the help Ms FRANKLI

Shelley J. en

Grado:

Staff in both locations were extremely knowledgeable and helpful. Made the move that much easier

Corey B. en

Grado:

Corbin and Yolanda were amazing! Extremely helpful. The products were exactly as described.

Karen H. en

Grado:

The staff at Greenbrier is outstanding!

William F. en

Grado:

Fast and friendly service!!!

Candace B. en

Grado:

Great customer service and follow up.

Ayana B. en

Grado:

I had no issues

Ann l. en

Grado:

Malique was great! Excellent customer service.

MARVEN H. en

Grado:

Outstanding customer service

William F. en

Grado:

Check in to get storage unit was easy and fast, clean and easy access. Return of truck was fast and hassle free. Great experience.

Johnny G. en

Grado:

All accommodations and customer contact was of a professional standard. Thank you

Pamela P. en

Grado:

Was lied to about prices ..it's rat turds everywhere and roaches...got overcharged when not due..was told different amount stories....when I moved out I was still being charged...when u cld to sayt

Nicole R. en

Grado:

The staff have always been helpful with my matters. They even made sure the storage was clean before I started using the unit. My experience with this location was beyond expectations.

Alexis H. en

Grado:

Everything worked out great.

Robert W. en

Grado:

Great personal experience. Definitely no problems. Thanx for all your services. Bob Wedin

Oscar R. en

Grado:

The staff was the most unfriendly people I ever met