Customer Reviews for U-Haul Moving & Storage at Grant Rd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

271 reviews

2423 N Palo Verde Ave   Tucson, AZ 85716
(Off Grant Rd)

(520) 795-5687

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(520) 795-5687

2423 N Palo Verde Ave
Tucson, AZ 85716
(Off Grant Rd)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DONALD P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARK W.  |  First Impressions 
Rating:
3.0

The gate would not close in the rain and areas were flooded. It was hard to find someone to help you. When I went to collect my things there was a second lock on my unit although it was up to date on payments causing me to have to go a full block ca back to the office and get someone to let me in.

Gwen L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom R.  |  Overall Experience 
Rating:
4.0

Wish there were lights inside.

Carmelo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaclyn L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

joesph j.  |  Overall Experience 
Rating:
4.0

24 hour access please Actually after paying at office and picking up receipts, paperwork,entrance access card , have not moved in yet

victor r.  |  First Impressions 
Rating:
5.0

The Associate was very helpfull and attentive to our needs. Was very knowledgable

Irene Z.  |  First Impressions 
Rating:
4.0

Excellenr Customer Service Skills & Professional Woman Associate

Timothy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique A.  |  Overall Experience 
Rating:
5.0

I was most impressed by employee Marquavis Cooper. He was very professional, friendly and supper helpful. A great employee and worker.

Robert P.  |  First Impressions 
Rating:
3.0

No comment at this time. Have a wonderful day.

CEDRIC H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arlette c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaniqua F.  |  First Impressions 
Rating:
5.0

Cooper was very helpful....I would like his help again.

Tracee T.  |  First Impressions 
Rating:
5.0

I would like to commend you on the courtesy and professionalism of your staff. I originally made a reservation at the Bensen Hwy. location online, but they did not hold the reservation. Luckily the Grant Road location had an available location. They were contacted, held the container for me, and were very knowledgeable when assisting me. They also arranged for me to drop the trailer at the same location so I did not have to drive all the way back to Bensen. Please pass along my thanks to your staff.

DAVID S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela E.  |  First Impressions 
Rating:
4.0

There were someone else's things in the storage that was assigned to me, and i had to wait in the heat until they sent someone out to take off the lock and then take out the remaining items.

queen a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

toby c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giovani M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MIKE M.  |  First Impressions 
Rating:
5.0

I've rented from U-Haul before other locations in other states and I've been locked out even if my bill is paid so I left in angar before and had very bad service this one seems to be okay I'm still unsure but I guess I'll find out

george b.  |  First Impressions 
Rating:
4.0

Hard to get out

Paulette F.  |  First Impressions 
Rating:
5.0

Your manager Ms. Biron has great customer service. Very professional and helpful.

Adalberto R.  |  First Impressions 
Rating:
5.0

UHaul staff member Marquavis Cooper was extremely helpful, provided me with everything I needed, and answered all my questions.

Matthew Q.  |  First Impressions 
Rating:
2.0

My property was stolen and I got no resolution.

Steven G.  |  First Impressions 
Rating:
5.0

I have been with UHAul for over a couple of years, and have nothing bad to say about the place. I have been through some rough financial times, and UHaul have really been there and worked with me during that. It shows that they really care about people and it's not just about the money. And "THAT" goes a long way with me. Thank you, to all the staff at UHaul!

DAVID R.  |  First Impressions 
Rating:
5.0

May I recommend that the large Dumpster by Building A be moved? It's full, and is partially blocking the road if anyone is parked close to it on the other side.

Jennifer R.  |  Online Move In 
Rating:
5.0

Perfect

Carmelo G.  |  First Impressions 
Rating:
1.0

The unit is not 8x8 as was told to me when I rented it, the inner dimensions measure 7x7 and there's a post in the center that makes the room extremely hard to use. Also the pin pad on the row my unit is on, on the inside of the facility is not responsive. You can get in, but not out so I had to wait for someone to walk by to swipe my card on the outside pin pad to let me out of the facility. No one was answering the intercom button or the phone at the office. It was a miserable move in experience to put it bluntly, I'll be moving my things ASAP.

Megan c.  |  First Impressions 
Rating:
5.0

The ppl working at that store made me feel like part of the UHAUL family because they took the time to explain something's that I had addressed previously and to make sure that I was completely satisf

Paul B.  |  First Impressions 
Rating:
1.0

I was literally trapped inside your storage facility for 50 minutes because your "system was down". Nobody answered MULTIPLE intercom buzzes, no way to call the office direct. Call center didnt answer

Nicholas C.  |  First Impressions 
Rating:
5.0

very good and efficient.

Riner A. 
Rating:
5.0

The lady at this location,i believe her name was sherol (store manager )!, she was great, perfect customer service, she went over and beyond for us. Thank you so much! , even when i returned the rentol the male they had was great.

KARINA V. 
Rating:
5.0

Gauda, the person who helped us at the location, was efficient, friendly, and totally helpful. We had such an excellent experience here and we will come back again when we need to rent a truck. Thank you!

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

curtis B. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

Maybe get new springs for that truck--made clanking noises

herbert S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Myles B. 
Rating:
5.0

I called unsure of what I needed to do to make a move happen, that same day! My father fell and wanted to move in with me and I didn't want to let another day and another possible injury pass. They helped me reserve a truck and connected me with uhaul moving to provide me with a moving company to help load and unload! It was great!

JERRY M F. 
Rating:
5.0

Thank you all! Gauby (hope I have her name spelled correctly) was wonderful! This location is so nice, well kept and helpful! HIGHLY recommend!

BARBARA S. 
Rating:
5.0

Gauby provided fantastic customer service. I believe the other employee was named Shelley Amber or Amber Shelley. Great job too.

FRANCES M. 
Rating:
5.0

convenient location; pleasant staff

SCOTT K. 
Rating:
5.0

Gaby was very helpful and friendly. The truck was ready when we arrived. It handled very well and was easy to drive (even backing up!) Thanks so much for making our move so simple.

mary B. 
Rating:
5.0

No improvements necessary, I went into this location bummed about all the work ahead and Gauby, the women helping us was so cheerful she turned my whole attitude around, I left excited and motivated!

JESSICA G. 
Rating:
5.0

As I have said before, your manager, Gauby, is wonderful and courteous. I am so glad she is there. My Mom passed back in May, then in September my place flooded. She has been a great encourager to me. I now have two units. Thanks much! Margo

MARGO T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Excellent service and communication….reasonably priced…. accommodating for extra time needed to move without extra fees….would highly recommend this location!!

CHRISTINE M. 
Rating:
5.0

There is really nothing. You have a very courteous and reliable, Manager, Gauby. I have had a unit there for several years. Thank you and God bless. Margo

MARGO T. 
Rating:
5.0

Nothing!

MARGO T. 
Rating:
4.0

Customer did not leave a comment.

bryan C. 
Rating:
4.0

This is a very nice experience. The officer is very friendly.

Man Y. 
Rating:
3.0

No one was there when I dropped off my truck. I had to wait for 5-10 minutes to get someone to return my truck. There should be some sign at the very least indicating that someone has stepped away from the desk.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

The woman that helped us at this location was excellent. Friendly and helpful and thorough. I plan to go back there next time we need a truck.

Patricia M. 
Rating:
2.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Gauby Wilderson, General Manager, was very helpful and friendly. She provided excellent service. Would recommend this location to everyone who needs a moving van.

ANNMARIE L. 
Rating:
5.0

Free coffee at pickup! :-) Otherwise just keep doing what you are doing.

Marc C. 
Rating:
5.0

Customer did not leave a comment.

DAve R. 
Rating:
5.0

Mark all the areas with scratches. Make the customer more secure about these scratches on trucks.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
1.0

Charged me double, and then when I called back to get my money refunded, the "manager" (I called back later and she was not the real manager, she just said she was) yelled at me and hung up on me while I was in mid sentence.

N'DIA B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Excellent customer service. She had everything I needed, even on short notice, and was very helpful, clear, and professional.

lukas J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
4.0

I never was told anything about the extra fees tagged on if you use the blankets and dolly. I knew they were "locked" for a reason.

aida V. 
Rating:
3.0

Fast, helpful service. Thank you.

gabe P. 
Rating:
5.0

Customer did not leave a comment.

CAITLIN C. 
Rating:
5.0

Nothing -- your staff was professional and courteous, and everything was perfect!

Autumn S. 
Rating:
5.0

Wonderful customer service, friendly. Very clean too. This was an easy transaction for me and I will use them again if I need moving or storage.

Victoria K. 
Rating:
5.0

Just keep doing what you are doing! Thank you!

Wade J. 
Rating:
5.0

Customer did not leave a comment.

FRED K. 
Rating:
4.0

Customer did not leave a comment.

BRENDA A. 
Rating:
3.0

on the phone they should have told me that there were two uhaul locations next to each other. their directions were good but because i didn't know there was two different locations right next to eachother i still got confused and it was a waste of everyone's time

MOLLY B. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

We really needed this van. The people at this Location were very helpful. The van did all that we needed.

pamela S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
3.0

This place owes me. I asked about a deposit, told no. I asked if I could pay with a different form of payment at the end of the day, told yes. Both answers were wrong. Very upset and unhappy!!

KRISTIN W. 
Rating:
5.0

Gauby is so extremely helpful, courteous and knowledgeable. we actually moved our moving date forward one day because we wanted to wait to rent a truck from her location. I would recommend her, and am in fact recommending that my mother use her location for her next move. Highly enjoyable, always reliable.

Justin S. 
Rating:
5.0

Very helpful and friendly!! Thanks.

DEBRA N. 
Rating:
1.0

Dont go to this location. Staff is rude, they dont care about anything except there money. Drugs were found in the cab. They accused us of putting it there.

BRIANNA Q. 
Rating:
4.0

I do not recall the name of the lady who helped me but she was absolutely amazing. Very helpful and great customer service. The location could make use of a sign to make it easier to find however

CHRISTOPHER G. 
Rating:
4.0

$1 per mile was a little pricey.

Melanie B. 
Rating:
5.0

Corine was fast & efficient!

GRACE C. 
Rating:
5.0

The environment was very pleasant and inviting and the employee was very helpful.

ARIANA G. 
Rating:
5.0

I was very pleased...best service ever

John V. 
Rating:
5.0

wonderful and very helpful service!

Todd N. 
Rating:
5.0

Corina was very friendly and helpful. I will be sure to go back to this location when needed.

HEATHER C. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
3.0

Customer did not leave a comment.

michael N. 
Rating:
1.0

The owner was a miserable and rude person. I'll never go back there and i'll make sure no one I know will either.

Ana D. 
Rating:
5.0

Customer did not leave a comment.

Duan C. 
Rating:
5.0

Great service!

ANDREW C. 
Rating:
4.0

Excellent, prompt and cordial service. Absolutely no complaints.

RAYMOND F. 
Rating:
4.0

None the representative was very nice fast and friendly.. Just what I expect from a top notch operation :)

john G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

DHEERAJ G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

LUCAS P. 
Rating:
5.0

Customer did not leave a comment.

WESLEY J. 
Rating:
5.0

Give customer full tank of gas upon pickup.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

Nirmal M. 
Rating:
5.0

It went well. Pick up an drop off was much smoother than imagined. Very friendly service.

Brian C. 
Rating:
4.0

Van was brand new and in excellent condition. Quick check in and check out.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

KRISTEN C. 
Rating:
4.0

frist time renting at u-haul, to make sure to tell the customer you have to retured the item where you rented it, and cant retured it to any other u-haul place. This info would have been very helpful, save time and driving time. But everything else was good

Diana S. 
Rating:
5.0

I will definitely rent from this location again. Great experience.

RICHARD B C. 
Rating:
5.0

Friendly staff. Had the equipment I needed. When I rented the truck, I was going to keep it a little after hours and the process to drop off the truck was simple and without hassle. Would definitely recommend.

Korey B. 
Rating:
3.0

Customer did not leave a comment.

STEVE W. 
Rating:
5.0

Gauby is awesome.Allways helpful. I had a desperate issue. Gauby saved my Butt. I was falling apart whe I called her for help. She handled my issues so quick, she fixed it before I had a chance to quit whinning about it. So happy to have her on my side

robert B. 
Rating:
4.0

Nothing to say, the ladies who I dealt with were very friendly and informative.

Ryan M. 
Rating:
2.0

Customer did not leave a comment.

DANIEL W. 
Rating:
4.0

Customer did not leave a comment.

ALLYSON M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Gauby was extremely nice - great customer service! She was able to answer all of our questions and explained everything thoroughly. She also threw in some extra miles for us on our one-way rental to make sure we made it all the way to our destination.

MEGHAN S. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

great service, nice!!!

jiahan L. 
Rating:
3.0

Customer did not leave a comment.

Stephanie G. 
Rating:
1.0

The woman who rented us the truck was extremely rude.When I asked her how old the trucks were.She said if you don,t like what we have why don,t you just go somewhere else! I would have but we were pressed for time.She gave us a beat up old truck with 177,000 miles and told us to do an inspectio of it. I told her there were so many demts and dings on it I didn,t know where to put them all on the small piece of paper.then she showed me a chart of all the charges we,d be responsible for if there were any blemishes on the truck.WE treated her with mush more respect than she deserved!She should not be dealing with the public at all!!! On a side note the younger woman we returned the truck to was very pleasant.

TERRI K. 
Rating:
4.0

Customer did not leave a comment.

Karina G. 
Rating:
4.0

Customer did not leave a comment.

BILL R. 
Rating:
5.0

Very good customer service, very friendly and efficient

Mikala M. 
Rating:
5.0

Customer did not leave a comment.

marcus D. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
4.0

Staff was very friendly and also very helpful!

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN H. 
No reviews have been submitted for this location.

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