Comentarios de los clientes para U-Haul Moving & Storage at Grant Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Grant Rd

Clasificación general:

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Serene S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph P. | Overall Experience |
Clasificación:

The lanes were inaccessible with uhaul trailer so I ended up canceling and going elsewhere so I could pull up right to the unit and pull through.

Paulette F. | First Impressions |
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Hard to get out

Adalberto R. | First Impressions |
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Your manager Ms. Biron has great customer service. Very professional and helpful.

Ron W. | Overall Experience |
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Thankyou

Matthew Q. | First Impressions |
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UHaul staff member Marquavis Cooper was extremely helpful, provided me with everything I needed, and answered all my questions.

pam s. | Overall Experience |
Clasificación:

I came to U-Haul to have a hitch installed. I was told that the hitch could not be installed unless I remove the spare tire stored underneath my vehicle . According to the staff the spare tire was too big. At that time I understood that access to that tire could only be done by removing everything in the van at the back , lifting up the carpet and using a tool to lower the spare tire . Because I had no place to put all my stuff during the installation I thought that I wasn't even going to be able to install the hitch but your staff informed me that I could Avail myself of your storage rooms for this purpose . So I returned the next day and went through the procedure of renting and then using a storage room because I thought I had to. I am a 72 year old woman and In the Heat of the day had to take all of my stuff out of the van and then later put it all back in. When I picked up my car after the installation the staff did not inform me how to actually access my spare tire knowing that I had the wrong information. There was no reason for me to go through all of that unnecessary work. Access to the spare tire is a very simple process as I found out when I went to replace it. I found your staff to be friendly professional but I'm pretty disappointed. That was a lot of unnecessary work and an extra day well I'm trying to prepare to travel. It was exhausting. Yes I'm pretty disappointed. I did not take it up with them when I found out about the information that have been withheld I just did not have the stamina. I needed to move on. Thanks for the opportunity to describe my experience here

pam s. | First Impressions |
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El cliente no dejó un comentario.

Darlene S. | Overall Experience |
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El cliente no dejó un comentario.

Joe P. | First Impressions |
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KIMBERLY WAS VERY NICE AND TOTALLY HELPFUL

Steven G. | First Impressions |
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My property was stolen and I got no resolution.

DAVID R. | First Impressions |
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I have been with UHAul for over a couple of years, and have nothing bad to say about the place. I have been through some rough financial times, and UHaul have really been there and worked with me during that. It shows that they really care about people and it's not just about the money. And "THAT" goes a long way with me. Thank you, to all the staff at UHaul!

HEATH C. | Online Move In |
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Paid for a outdoor unit, but when i show up, there is no outdoor access unit. Still waiting on refund.

Jennifer R. | Online Move In |
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May I recommend that the large Dumpster by Building A be moved? It's full, and is partially blocking the road if anyone is parked close to it on the other side.

brigitte m. | Overall Experience |
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El cliente no dejó un comentario.

Selena N. | First Impressions |
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El cliente no dejó un comentario.

Rafeal R. | First Impressions |
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Very nice and helpful and answered all my questions great experience

chaz r. | Overall Experience |
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Devine is an excellent employee.

gerald l. | First Impressions |
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The truck ran great, no problem's !!!!

Robert L. | Overall Experience |
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Check out young lady very helpful. She should get a raise.

Rowena M. | First Impressions |
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Agent Marquais (sp?) was very efficient, friendly and knowledgeable.

CAROL O. | Overall Experience |
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Friendly staff

Tracie H. | Overall Experience |
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I enjoyed being a customer with uhaul. Great service and great prices. Safe and clean storage.

Tim C. | Overall Experience |
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El cliente no dejó un comentario.

Mitch B. | First Impressions |
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Cooper went above and beyond what i expected including directing while i was backing the 26' a couple hundred yards. Cooper is certainly future Uhaul material. Thanks again Cooper. Mitch

isabella b. | Overall Experience |
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El cliente no dejó un comentario.

jose c. | First Impressions |
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El cliente no dejó un comentario.

Gary B. | First Impressions |
Clasificación:

The storage unit that was sold to me had a broken lock and was not incorrectly put in the computer as available for rent. I had to leave key to my lock and I was told they will call me once they replace the latch and then I can pick up my other key.

Tim C. | First Impressions |
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El cliente no dejó un comentario.

isabella b. | First Impressions |
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El cliente no dejó un comentario.

DAN R M. | Overall Experience |
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El cliente no dejó un comentario.

Natalie B. | Overall Experience |
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El cliente no dejó un comentario.

Darlene C. | First Impressions |
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Elizabeth was very nice and helpful!

Allan B. | Overall Experience |
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Easy to use facility. Very friendly staff. Would use again if the need arises.

mike b. | First Impressions |
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El cliente no dejó un comentario.

Maria i. | Overall Experience |
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I like the respect they gave me 👌

jeanie h. | First Impressions |
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Could not be happier with our experience. Friendly, professional, knowledgeable young lady. Kudos to her.

rubi m. | Overall Experience |
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El cliente no dejó un comentario.

Jody B. | Overall Experience |
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El cliente no dejó un comentario.

Harrison S. | Overall Experience |
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I no longer needed the storage space but I'm always happy to work with UHaul.

William L. | Overall Experience |
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I thought that the team running this site worked very well together. I also respected the fact that they were very fair to every customer. Some of us have special needs and I'm glad too have found a site that made it work everyday. When I had any issue working together as a team was there strongest asset. I will be letting my friends and family are aware of that fact Only thing I might have changed was that they could have given me a lower rent rate, just kidding even that was on point as well. Best on site manager ever. Wish I had been even kinder that even one of them. Truly Amazing Staff!!!

Carmelo G. | First Impressions |
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Perfect

DAN R M. | First Impressions |
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El cliente no dejó un comentario.

christina j. | Overall Experience |
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I cannot praise you more highly for the excellence and flexibility of management. Our needs were met with concern first and foremost for my mother's well being. I'm deeply impressed and will definitely use this facility in the future.

Suzan V. | Overall Experience |
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Johnny is the associate who helped us and went out of his way to assist us during a stressful and difficult time. We would like to recommend that he be promoted or given a HEFTY raise. Johnny is The Best!!! Thank you Johnny! All the best to Johnny and the staff of Uhaul on Grant/Palo Verde.

Tina L. | Online Move In |
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El cliente no dejó un comentario.

Megan c. | First Impressions |
Clasificación:

The unit is not 8x8 as was told to me when I rented it, the inner dimensions measure 7x7 and there's a post in the center that makes the room extremely hard to use. Also the pin pad on the row my unit is on, on the inside of the facility is not responsive. You can get in, but not out so I had to wait for someone to walk by to swipe my card on the outside pin pad to let me out of the facility. No one was answering the intercom button or the phone at the office. It was a miserable move in experience to put it bluntly, I'll be moving my things ASAP.

Tina L. | First Impressions |
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I did everything online. There was no staff interaction. Very convenient.

Veronica B. | First Impressions |
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Please correct my move in date to February 9, 2020. Thx you. Johnny?Jessie? Was very professional and so was Daniel.

DAN L. | Overall Experience |
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Nice

Robert E. | First Impressions |
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Quick and easy signup / move in was uneventful. Thanks!!

David L. | First Impressions |
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This storage area is an obstacle course and defiles Americans with disabilities act because of its poor maintenance. It took an hour just to get a working access card.

Jay S. | Overall Experience |
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It met my needs

Steven C. | Overall Experience |
Clasificación:

The man that. Worked. In the office. Were. Not very. Friendly. And it was not easy to get to your storage because ailed was so tight and it was hard because your door would drag on the ground

Paul B. | First Impressions |
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The ppl working at that store made me feel like part of the UHAUL family because they took the time to explain something's that I had addressed previously and to make sure that I was completely satisf

Jose A. | Overall Experience |
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Spent 2 years with a storage unit. Price went up twice. When I had questions, sometimes the staff was nice and helpful and other times they were rude.

Nicholas C. | First Impressions |
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I was literally trapped inside your storage facility for 50 minutes because your "system was down". Nobody answered MULTIPLE intercom buzzes, no way to call the office direct. Call center didnt answer

BRAD M. | Overall Experience |
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I had my unit for seven years, the grounds were always clean. They added 24/7 access a few years ago, very convenient and also secure. Great spot for storage in central Tucson.

angie m. | Overall Experience |
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Very dissatiisfied with saff and service

taweeporn i. | Overall Experience |
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The customer service guy is awesome

Deanna K. | Overall Experience |
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The organization did things right by me despite all initial challenges. I was very pleased!

Andrea W. | Overall Experience |
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The storage facility on Grant Rd in Tucson was awful. They emailed me saying I had a illegal lock on my unit. They were wrong and I called to confirm it. Never heard back. Unacceptable service!

randy c. | Overall Experience |
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I did not have a storage unit at your facility. I notified you before that someone was fraudulently using my email. You evidently took no action. Very poor job!!!

VICTORIA G. | Overall Experience |
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I did recommend other people to this facility. Thank you for your help all the time we need ed. Everyone was so helpful and friendly.

Larry G. | First Impressions |
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Friendly employees. Thankyou

Joan M. | First Impressions |
Clasificación:

thanks

Shirley P. | First Impressions |
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The 2 guys there were GREAT, the best customer service and friendly, but knew what they were going

GEORGE E. | First Impressions |
Clasificación:

very nice staff

Michelle G. | Overall Experience |
Clasificación:

The rep at the counter was less than friendly or accommodating. He was rude, uncaring, the toilet was not working and said to go to Taco Bell. Do not go to Grant and Palo Verde U-HAUL

Lister A. | Overall Experience |
Clasificación:

Poor customer service. Limited ability. Very difficult to communicate directly with on-site personnel. Poor security. Glad we found another location.

Helena C. | Overall Experience |
Clasificación:

Rented 3 trucks within a week, had a storage unit. I didn't know I was supposed to turn in the 3rd truck by a certain time and was charged an extra day. They did not waive or refund. No cust service.

Carmelo G. | Overall Experience |
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No problems what so ever.

sue W. | Overall Experience |
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Everyone was helpful. We were there 3 days in a row, cleaning out 4 units, to transfer to Buffalo, NY. They had the equipment we needed. Gilberto was very helpful, throughout.

olivia m. | First Impressions |
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very efficient

Joni D. | Overall Experience |
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Priced over most other place. On Monday I moved out to another place for $95. instead of your price of $149. I loved the fact 2 vehicles could pass thru isles & there's a turn around.

Myrna A. | Overall Experience |
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Very good service Thank you

victor v. | First Impressions |
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Fast and considerate service!

LORIANN B. | Overall Experience |
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Everyone was very professional.

Allan B. | First Impressions |
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Service was great. Easy move in. Thank you, allan b.

heather t. | Overall Experience |
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I appreciate your helping keep storage safe when boyfriend was acting up and denied service to him for me .

Larry D. | Overall Experience |
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My storage unit was broke into in your secure facility and the manager was not helpful. He reported to me that the cameras were not working, I never received an answer from U-Haul. Inside Job?

MARVIN L. | Overall Experience |
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Staff was always friendly and helpful when needed.

Tracie H. | First Impressions |
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Very pleased. Awesome prices!! Very Professional and Courteous Customer Service!

nick c. | Overall Experience |
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Good location but the storage units are very tight especially if you are trailering your stuff to unload. Other wise good folks. Thanks

jessica l. | First Impressions |
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The staff was friendly and helpful. He reminded me to purchase a disc lock so I wouldn't have to drive back and fourth. He even went as far as asking me how my moving experience was.

Robert P. | First Impressions |
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V Ey pleasant

Mark A. | Overall Experience |
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From the first day I rented the unit till the last day, the process was easy and the staff was great!

Joni D. | Reservation |
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Had/has my address spelt wrong.

Carol L. | Overall Experience |
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Wonderful customer service! Fast, efficient and friendly.

DARIN B. | Overall Experience |
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Absolutely great staff!

SHAUNDA G. | Reservation |
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Very helpful personnel except for one; the one month free storage is great; truck worked well

SHAUNDA G. | Reservation |
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The check in person was not very friendly; otherwise all was good

Anthony C. | Overall Experience |
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Friendly, yet Professional staff that I dealt with frequently while I utilized the Storage unit for 2-3 months, and the arrival day and departure day.

Luis O. | Reservation |
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Great location, size and setting!

Helena C. | Reservation |
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Love the great service

Erik C. | Reservation |
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They didn't know they had the size unit I reserved. Door was damaged to the unit and that was the last one. They reassigned me a smaller unit, since I didn't want to pay over $100 for a larger unit.

Deborah C. | Reservation |
Clasificación:

My kids were the ones who did the moving but they were very satisfied with the setup and service.

old pueblo community s. | Overall Experience |
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Thank you for your professional courtesy.

DARIN B. | Reservation |
Clasificación:

The guys working were great...the storage unit and hallwau, had a weird smell, overall the place seemed run down & dumpy, compared other U-Haul units I've rented before.

Benoni W. | Overall Experience |
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Awesome job

GRETA H. | Overall Experience |
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Had no problem storing and moving my stuff. Love the manager here!

john v. | Overall Experience |
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Overall good experience. No problems. Reasonably priced. Good value.

ROBERT P. | Overall Experience |
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Excellent service!

terry c. | Overall Experience |
Clasificación:

I needed to store things between leaving one place and to move-in date of a new apartment. The unit I rented for a month was clean, close and just the right size.

Riner A.
Clasificación:

very good and efficient.

KARINA V.
Clasificación:

The lady at this location,i believe her name was sherol (store manager )!, she was great, perfect customer service, she went over and beyond for us. Thank you so much! , even when i returned the rentol the male they had was great.

Lisa H.
Clasificación:

Gauda, the person who helped us at the location, was efficient, friendly, and totally helpful. We had such an excellent experience here and we will come back again when we need to rent a truck. Thank you!

curtis B.
Clasificación:

El cliente no dejó un comentario.

JAMES F.
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El cliente no dejó un comentario.

herbert S.
Clasificación:

Maybe get new springs for that truck--made clanking noises

Robert G.
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El cliente no dejó un comentario.

Barbara L.
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El cliente no dejó un comentario.

Myles B.
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El cliente no dejó un comentario.

JERRY M F.
Clasificación:

I called unsure of what I needed to do to make a move happen, that same day! My father fell and wanted to move in with me and I didn't want to let another day and another possible injury pass. They helped me reserve a truck and connected me with uhaul moving to provide me with a moving company to help load and unload! It was great!

BARBARA S.
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Thank you all! Gauby (hope I have her name spelled correctly) was wonderful! This location is so nice, well kept and helpful! HIGHLY recommend!

FRANCES M.
Clasificación:

Gauby provided fantastic customer service. I believe the other employee was named Shelley Amber or Amber Shelley. Great job too.

SCOTT K.
Clasificación:

convenient location; pleasant staff

mary B.
Clasificación:

Gaby was very helpful and friendly. The truck was ready when we arrived. It handled very well and was easy to drive (even backing up!) Thanks so much for making our move so simple.

JESSICA G.
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No improvements necessary, I went into this location bummed about all the work ahead and Gauby, the women helping us was so cheerful she turned my whole attitude around, I left excited and motivated!

MARGO T.
Clasificación:

As I have said before, your manager, Gauby, is wonderful and courteous. I am so glad she is there. My Mom passed back in May, then in September my place flooded. She has been a great encourager to me. I now have two units. Thanks much! Margo

MICHAEL M.
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El cliente no dejó un comentario.

CHRISTINE M.
Clasificación:

Excellent service and communication….reasonably priced…. accommodating for extra time needed to move without extra fees….would highly recommend this location!!

MARGO T.
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There is really nothing. You have a very courteous and reliable, Manager, Gauby. I have had a unit there for several years. Thank you and God bless. Margo

MARGO T.
Clasificación:

Nothing!

bryan C.
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El cliente no dejó un comentario.

Man Y.
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This is a very nice experience. The officer is very friendly.

Samantha B.
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No one was there when I dropped off my truck. I had to wait for 5-10 minutes to get someone to return my truck. There should be some sign at the very least indicating that someone has stepped away from the desk.

Adam D.
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El cliente no dejó un comentario.

Patricia M.
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The woman that helped us at this location was excellent. Friendly and helpful and thorough. I plan to go back there next time we need a truck.

Stephen L.
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El cliente no dejó un comentario.

ANNMARIE L.
Clasificación:

Gauby Wilderson, General Manager, was very helpful and friendly. She provided excellent service. Would recommend this location to everyone who needs a moving van.

Marc C.
Clasificación:

Free coffee at pickup! :-) Otherwise just keep doing what you are doing.

DAve R.
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El cliente no dejó un comentario.

PAUL K.
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Mark all the areas with scratches. Make the customer more secure about these scratches on trucks.

RICHARD S.
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El cliente no dejó un comentario.

Charles K.
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El cliente no dejó un comentario.

N'DIA B.
Clasificación:

Charged me double, and then when I called back to get my money refunded, the "manager" (I called back later and she was not the real manager, she just said she was) yelled at me and hung up on me while I was in mid sentence.

JESSICA M.
Clasificación:

El cliente no dejó un comentario.

lukas J.
Clasificación:

Excellent customer service. She had everything I needed, even on short notice, and was very helpful, clear, and professional.

STEVEN E.
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El cliente no dejó un comentario.

Philip S.
Clasificación:

El cliente no dejó un comentario.

aida V.
Clasificación:

I never was told anything about the extra fees tagged on if you use the blankets and dolly. I knew they were "locked" for a reason.

gabe P.
Clasificación:

Fast, helpful service. Thank you.

CAITLIN C.
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El cliente no dejó un comentario.

Autumn S.
Clasificación:

Nothing -- your staff was professional and courteous, and everything was perfect!

Victoria K.
Clasificación:

Wonderful customer service, friendly. Very clean too. This was an easy transaction for me and I will use them again if I need moving or storage.

Wade J.
Clasificación:

Just keep doing what you are doing! Thank you!

FRED K.
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El cliente no dejó un comentario.

BRENDA A.
Clasificación:

El cliente no dejó un comentario.

MOLLY B.
Clasificación:

on the phone they should have told me that there were two uhaul locations next to each other. their directions were good but because i didn't know there was two different locations right next to eachother i still got confused and it was a waste of everyone's time

Justin S.
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El cliente no dejó un comentario.

Patrick R.
Clasificación:

El cliente no dejó un comentario.

pamela S.
Clasificación:

We really needed this van. The people at this Location were very helpful. The van did all that we needed.

Nicholas D.
Clasificación:

El cliente no dejó un comentario.

KRISTIN W.
Clasificación:

This place owes me. I asked about a deposit, told no. I asked if I could pay with a different form of payment at the end of the day, told yes. Both answers were wrong. Very upset and unhappy!!

Justin S.
Clasificación:

Gauby is so extremely helpful, courteous and knowledgeable. we actually moved our moving date forward one day because we wanted to wait to rent a truck from her location. I would recommend her, and am in fact recommending that my mother use her location for her next move. Highly enjoyable, always reliable.

DEBRA N.
Clasificación:

Very helpful and friendly!! Thanks.

BRIANNA Q.
Clasificación:

Dont go to this location. Staff is rude, they dont care about anything except there money. Drugs were found in the cab. They accused us of putting it there.

CHRISTOPHER G.
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I do not recall the name of the lady who helped me but she was absolutely amazing. Very helpful and great customer service. The location could make use of a sign to make it easier to find however

Melanie B.
Clasificación:

$1 per mile was a little pricey.

GRACE C.
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Corine was fast & efficient!

ARIANA G.
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The environment was very pleasant and inviting and the employee was very helpful.

John V.
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I was very pleased...best service ever

Todd N.
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wonderful and very helpful service!

HEATHER C.
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Corina was very friendly and helpful. I will be sure to go back to this location when needed.

Melissa M.
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El cliente no dejó un comentario.

michael N.
Clasificación:

El cliente no dejó un comentario.

Ana D.
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The owner was a miserable and rude person. I'll never go back there and i'll make sure no one I know will either.

Duan C.
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El cliente no dejó un comentario.

ANDREW C.
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Great service!

RAYMOND F.
Clasificación:

Excellent, prompt and cordial service. Absolutely no complaints.

john G.
Clasificación:

None the representative was very nice fast and friendly.. Just what I expect from a top notch operation :)

ELIZABETH C.
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El cliente no dejó un comentario.

DHEERAJ G.
Clasificación:

El cliente no dejó un comentario.

Jennifer D.
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El cliente no dejó un comentario.

MICHAEL F.
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El cliente no dejó un comentario.

LUCAS P.
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El cliente no dejó un comentario.

WESLEY J.
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El cliente no dejó un comentario.

Neil S.
Clasificación:

Give customer full tank of gas upon pickup.

Nirmal M.
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El cliente no dejó un comentario.

Brian C.
Clasificación:

It went well. Pick up an drop off was much smoother than imagined. Very friendly service.

Scott M.
Clasificación:

Van was brand new and in excellent condition. Quick check in and check out.

KRISTEN C.
Clasificación:

El cliente no dejó un comentario.

Diana S.
Clasificación:

frist time renting at u-haul, to make sure to tell the customer you have to retured the item where you rented it, and cant retured it to any other u-haul place. This info would have been very helpful, save time and driving time. But everything else was good

RICHARD B C.
Clasificación:

I will definitely rent from this location again. Great experience.

Korey B.
Clasificación:

Friendly staff. Had the equipment I needed. When I rented the truck, I was going to keep it a little after hours and the process to drop off the truck was simple and without hassle. Would definitely recommend.

STEVE W.
Clasificación:

El cliente no dejó un comentario.

robert B.
Clasificación:

Gauby is awesome.Allways helpful. I had a desperate issue. Gauby saved my Butt. I was falling apart whe I called her for help. She handled my issues so quick, she fixed it before I had a chance to quit whinning about it. So happy to have her on my side

Ryan M.
Clasificación:

Nothing to say, the ladies who I dealt with were very friendly and informative.

DANIEL W.
Clasificación:

El cliente no dejó un comentario.

ALLYSON M.
Clasificación:

El cliente no dejó un comentario.

KIMBERLY L.
Clasificación:

El cliente no dejó un comentario.

MEGHAN S.
Clasificación:

Gauby was extremely nice - great customer service! She was able to answer all of our questions and explained everything thoroughly. She also threw in some extra miles for us on our one-way rental to make sure we made it all the way to our destination.

Kevin S.
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El cliente no dejó un comentario.

jiahan L.
Clasificación:

great service, nice!!!

Stephanie G.
Clasificación:

El cliente no dejó un comentario.

TERRI K.
Clasificación:

The woman who rented us the truck was extremely rude.When I asked her how old the trucks were.She said if you don,t like what we have why don,t you just go somewhere else! I would have but we were pressed for time.She gave us a beat up old truck with 177,000 miles and told us to do an inspectio of it. I told her there were so many demts and dings on it I didn,t know where to put them all on the small piece of paper.then she showed me a chart of all the charges we,d be responsible for if there were any blemishes on the truck.WE treated her with mush more respect than she deserved!She should not be dealing with the public at all!!! On a side note the younger woman we returned the truck to was very pleasant.

Karina G.
Clasificación:

El cliente no dejó un comentario.

BILL R.
Clasificación:

El cliente no dejó un comentario.

Mikala M.
Clasificación:

Very good customer service, very friendly and efficient

marcus D.
Clasificación:

El cliente no dejó un comentario.

Sean T.
Clasificación:

El cliente no dejó un comentario.

Gregory C.
Clasificación:

Staff was very friendly and also very helpful!

AUSTIN H.
Clasificación:

El cliente no dejó un comentario.

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