Customer Reviews for U-Haul Moving & Storage at Good Hope Rd

4,380 comentarios

5701 W Good Hope Rd   Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

(414) 353-5850

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(414) 353-5850

5701 W Good Hope Rd
Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CONTINA W. 
Clasificación:
2.0

The van was having issues when I was driving it was shaking

SHARITA L. 
Clasificación:
5.0

I was very disappointed that I could not drop off my trailer at the location that was ONE mile from my house. Instead I had to drive 40 min round trip to drop off the trailer. I don't understand why I had to drop off at a different location from what I wanted.

Danielle S. 
Clasificación:
5.0

The lady that rented out the truck to me it was very professional very courteous very helpful she did an awesome job give her a raise thank you again

RICARDO V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tequila M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDRICK B. 
Clasificación:
5.0

Very polite and professional staff!!

ALTA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy v.  |  Overall Experience 
Clasificación:
3.0

The person who checked us in was nice but the other people working there were sitting behind the desk were talking loudly about physically fighting with their boyfriends and using really awful language. It was very uncomfortable. Another customer complained and they rolled their eyes and didn't stop.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lovely M.  |  First Impressions 
Clasificación:
5.0

Dave and I'm sorry I didn't catch the girls name that was working when I picked up the trailer - either way, both individuals were friendly and helpful. They were very busy, but kept a smile and friendly attitude. Great team!

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TROY C.  |  First Impressions 
Clasificación:
5.0

Great job keep up the good work..

LINDA C. 
Clasificación:
5.0

Excellent customer service and online check in

JARED R. 
Clasificación:
5.0

Be a little more clear about the location of the return area

JARED R. 
Clasificación:
5.0

Always fast and great customer service here. Keep up the great work!!

ROBERT B. 
Clasificación:
5.0

The app does not working. Connection issues. I to login via a Web browser to confirm appointment.

COREY R. 
Clasificación:
3.0

Did not receive equipment

ARTIE LATISHA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

Pickup and return was fast and easy. I got a call about status of equipment after I returned, so it apparently did not get totally checked in, but that was no big deal.

Andy S. 
Clasificación:
4.0

Push the importance of the insurance. Some one side swiped us while parked.

LA VITA S. 
Clasificación:
3.0

I'm torn. The pick up process was quick and easy. The return process was slow and confusing. Do better. The person responsible for doing the return was MIA for several minutes which caused me to go inside and then he showed up. It was not time conscious at all and disappointing. Do better people please.

Barbara B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRANDUN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARQUIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNTA W. 
Clasificación:
1.0

When you tell a customer the amoumt of gas in the van it dhould be correct. My van was a quater of a tank short. The link that i summited a picture to failed.

Malcolm R. 
Clasificación:
5.0

Fast, thorough, clean and friendly

Terri T.  |  First Impressions 
Clasificación:
5.0

Dave was such a huge help to me today. Always smiling and friendly. He could not have been more helpful. Great representation for U-Haul! Thank you, Dave!!!!

KERRY C. 
Clasificación:
1.0

Charged me for damages we didn't do.

Daniel M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR M. 
Clasificación:
3.0

When I reserved the truck, I wasn't informed that the location didn't have after hours drop off. Although, I was given extended hours after I called customer service to return the truck, I was able to get it back before the location closed. I was rushed to get back because, I didn't want to keep the truck overnight. The customer service at the location wasn't so pleasant. They didn't offer any accommodations. I really hope I never have to use that location again.

IRALENA M. 
Clasificación:
5.0

Quick and easy

DIANE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jon kerby D. 
Clasificación:
5.0

No one was there but it was easy to get to and easy to get back into the highway

Patrick W. 
Clasificación:
5.0

Uhaul was affordable and the service person was very efficient. The service was excellent

PAMELA B. 
Clasificación:
4.0

Great customer service, smooth easy transition.

KHAULA A. 
Clasificación:
5.0

They were Courtesy , patient and respectful of me as a person.

CHARLES M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT MICHAEL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

EMMA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAEQUAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA B. 
Clasificación:
3.0

No comment

DION H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caasi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GE Y. 
Clasificación:
5.0

It's a great place to put it things..it's great!!

Fred M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nonita S.  |  Online Move In 
Clasificación:
1.0

Encourage employees to be friendly, courteous, and professional when dealing with the public. Also, encourage them not to mumble, not to argue with each other, to make eye contact with the customer, and to thank customers for their business. Although it can be dicey, having a professional appearance is extremely important as well.

Richard A. 
Clasificación:
3.0

El cliente no dejó un comentario.

DION H. 
Clasificación:
4.0

A little uncanny as you do not have to go inside to return equipment. was uncertain if I wouldn't get charged for late return or something. But turned out OK. Should give people a carbon copy of a return sheet filed out by person accepting equipoment back.

MAURICE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frenice J. 
Clasificación:
4.0

The staff was very helpful and the person who checked me out was very friendly and helpful. The gentleman that put the trailer on the back of my Tacoma was very nice and helpful. When I came back same thing the gentleman who removed the unit was very helpful and did it in a very timely fashion. Thank you for making this an easy transaction.

Tony S. 
Clasificación:
5.0

The check-out process was great! I rent trucks frequently, and I found the process very streamlined compared to many of my past experiences at U-Haul (at this same facility). While I find some of the self-check-in processes a bit over the top, I understand why it is the way it is, and I appreciate knowing my total cost right on the spot when I'm done. I DO wish your website was easier to navigate. It was harder to get a printed receipt than it should have been.

JAMIN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan T. 
Clasificación:
5.0

Keep doing a great job.

TIMOTHY M. 
Clasificación:
5.0

No comment, keep your good customer service .

Jefferson V. 
Clasificación:
1.0

The owner was not friendly at all. Barely said anything. Then told me I couldn't use my debit card for the rental but didn't even know it says hit cancel to use credit. She told me I had to use a different card. Didn't walk out just said move the sign in the window. I have been renting a lot of U-hauls lately and usually go to a different location. I will never go to this location again and makes me think about renting from Budget Trucks instead. She also made me upload my picture id the other location they do it for you. Then I got charge a $20 fee for returning after hours and I tried using the app but it would not upload so I got charged. Again the other U-Haul place doesn't charge that. This put a horrible taste in my mouth and makes me rethink U-Haul.

ANTHONY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ODELL B. 
Clasificación:
5.0

Tuck out of line other than that service was excellent.

YVONNE W. 
Clasificación:
5.0

Everything was great, including reasonable fees and customer service. Thanks for keeping my belongings safe and clean.

SADIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIYA W.  |  Overall Experience 
Clasificación:
5.0

Nothing will be using this location when I need to move something again

Ashara H. 
Clasificación:
5.0

No improvement Everything is OK

CARROLL P. 
Clasificación:
3.0

The pickup truck that I rented was absolutely filthy inside & the truck bed was also dirty. I had to sweep out the bed before I could haul my new furniture home. The inside of the cab was not vacuumed & the console & dash needed to be wiped down. I had to brush off the bucket seats with my hands before I could comfortably sit in it. I hope this can be corrected in the future. The employees were polite & efficient.

THOMAS G. 
Clasificación:
5.0

Truck was in great shape and clean the 2 people I dealt with at that location were very friendly and helpful they did a great job

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEAL W. 
Clasificación:
5.0

There should be some accommodation for people that don't own cell phones. Why can't you just take a copy of the DL instead of having to take a picture and download.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrill R.  |  Overall Experience 
Clasificación:
4.0

Great support.

CEDRIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan T. 
Clasificación:
3.0

It really has nothing to do with the location. I had selected my truck for pick up at a location that was close to my house. That is why I went with u haul. The day before my move, I got a call that the truck would be 30 minutes in the opposite direction. I had to drive an hour out of the way to get the truck. It costed me extra money and the loss of time. My pick up location shouldn't have changed. Especially since I had purchased the truck over a week in advance.

KYLE J. 
Clasificación:
4.0

Thank you for your help moving!

Kathaleen C. 
Clasificación:
1.0

The person that checked us out made us search for our own truck in the cold gave the keys and told us to find it took 20 min then she went outside to Smoke some weed right in the middle of a transaction

TATIANA H. 
Clasificación:
5.0

Great communication! Friendly staff! They smiled and went over and beyond to help me. The entire location rocks!

Anshanela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Verbie M.  |  Overall Experience 
Clasificación:
5.0

Nothing customer service everything was EXCELLENT !

Chad T. 
Clasificación:
3.0

El cliente no dejó un comentario.

TONIKA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELSEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA J. 
Clasificación:
4.0

Waterproof your trailers better. Drove through 20 hours of rain and it leaked a lot

Francis P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Byron V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

WILEY B. 
Clasificación:
1.0

Bad customer service

THONGLINH P. 
Clasificación:
5.0

Fast self service using the app. Very helpful and friendly by phone

Alexis J. 
Clasificación:
2.0

Rented a car trailer, loaded the car and hit the road. Got into the trip about an hour and realized the trailer brakes don't work. Very dangerous, there was no brake fluid at all...almost crashed when coming up to a light, smoked the brakes on my truck in 2000 miles...never again.

DAVID M. 
Clasificación:
4.0

I was forwarded to this location after my original reservation was cancelled and transferred at the last minute. Your brand logistics are terrible and I will reconsider using you again.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

Very .nice people to business with.

JACOB B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PERRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

dalaina h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMENYA H. 
Clasificación:
5.0

The gentleman behind the counter was very helpful and friendly. Thank you for a very nice experience!

WILLIAM A. 
Clasificación:
3.0

The mobile pick up was very easy through the app. The return process however was not. I followed the instructions through the app, parked on the lot, took the required pictures and was good to go. However, I could not find the drop box for the keys. After going inside to ask where the drop box was a gentleman at the desk rudely told me that I didn't do any of that correctly and I needed to wait in line to have someone check it in because I didn't sanitize the truck well enough. That's fine if that's the case but I do not understand why that would completely contradict what the app says.

Justin B. 
Clasificación:
3.0

The only issue I have is that I had was that I did the mobile pick up and the lock would not open. I had to sit there and wait for the store to open for them to assist. I was also on hold for 25 minutes with customer service but the employee came before anyone answered. Returning the truck was nice though, as I was doing the mobile an employee came out and made that a smooth transition.

Armond S. 
Clasificación:
5.0

very nice staff. helpful. everything went smooth.

Gary P. 
Clasificación:
5.0

Great service. Nice people.

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL D. 
Clasificación:
4.0

The drop off was smooth and easy. The gentleman that helped me made it go quick and I was out of there in no time.

CHRISTIAN M. 
Clasificación:
5.0

Included mileage for longer rental periods, I rented for 7 days but was charged $0.89 a mile, which was prorated or something from $0.99 a mile. Just looked on line now and the rate states $0.59 a mile? That would have better, however, it would be better to include a certain number of miles and then charge a cheaper rate for mileage over that amount. Either way, both Shanon Parnell, who scheduled my rental and David Wilson, who checked in the return were phenomenal with customer service!

DENELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA M. 
Clasificación:
1.0

I was double charged and on top of that I was giving too small of a truck I got the 26 footer and that gave me a 20 footer and it drove like shit it felt unsafe I plan on filing a lawsuit if I am not given my money back I will be calling corporate

JOSEPH M. 
Clasificación:
3.0

Very friendly service guy. However, they sent me to look for the truck instead of bringing it to the front of the office.

BRUCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITA D. 
Clasificación:
4.0

Am good 👍

DARRON P.  |  Overall Experience 
Clasificación:
3.0

When i first got the unit i was greeted by a dead mouse. Found evidence of mice being in unit.

Donte H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIENNE J.  |  Overall Experience 
Clasificación:
3.0

My move out date was the 15th I received a call saying that my truck had to be moved by the 15th so I left the facility before the 15th

Markus E.  |  Overall Experience 
Clasificación:
5.0

The staff were excellent

Juanita S.  |  First Impressions 
Clasificación:
4.0

KEEP UP THE GOOD WORK GOD BLESS!

gilis d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cornelia B.  |  First Impressions 
Clasificación:
5.0

The staff was very nice and very helpful I will recommend uhaul any day I will use it in the future thank you for some best service and very friendly thank you once again.

Tammy v.  |  First Impressions 
Clasificación:
1.0

The facility messed up when it came to parking my vehicle. They had me parked in a reserved spot. Asking me to move the vehicle I said I couldn't unless it was towed and I am not paying another tow to move it to a different spot. The employee told me to park the car there and that is what I did. Now there are asking me how long til I move out the parking spot when I just moved in the parking spot a few days ago.

adrea c.  |  First Impressions 
Clasificación:
5.0

Extremely kind and most helpful.

SHARON E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce Andrea C.  |  First Impressions 
Clasificación:
5.0

This business was very professional,the manager Patrice Henry waiting on me and this lady was so helpful and very respectful, kind and professional! U-haul Company truly have a good person. Please keep her around to operate this wonderful storage Business.

jerry l.  |  First Impressions 
Clasificación:
4.0

I've used U-Haul before more than once.

Worship Center P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

francisca h.  |  First Impressions 
Clasificación:
5.0

Sherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible

bethanie g.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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