Customer Reviews for U-Haul Moving & Storage at Good Hope Rd

4,536 comentarios

5701 W Good Hope Rd   Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

(414) 353-5850

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(414) 353-5850

5701 W Good Hope Rd
Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
3.0

Good first experience. Employees are very helpful

Mark L. 
Clasificación:
1.0

Staff was extremely slow, and rude. Said they didn't have equipment that I reversed online, yet I was looking straight at it.

Starshawn G. 
Clasificación:
5.0

I enjoy working with the folks there. Very pleasant. I do my equipment rentals through them as well as obtain my propane. Drop off was a breeze.

Scott B. 
Clasificación:
5.0

Came prepared and pre-registered everything online. Easy pickup and easy drop-off.

Andrew D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alesia R. 
Clasificación:
5.0

Staff was great as usual. Truck was clean. Truck was worn out and desperately in need of front end work. Play in steering made it impossible to keep it in its lane.

Carolyn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda T. 
Clasificación:
5.0

Everything went very smooth and they were very friendly and courteous. My experience there was great.

karen C. 
Clasificación:
3.0

return service - less than desirable

TAYLOR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph I. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
2.0

Get employees that are make sure customers that have more difficult problems are taken care of properly. Employees was rude.

SHANTRESE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy B. 
Clasificación:
5.0

Easy and nice

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fhillecia S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lamont M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lawanda D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILANDER B. 
Clasificación:
5.0

Na

samantha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

emmanuel A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B. 
Clasificación:
2.0

Although the staff who assist hooking up the equipment are always courteous and helpful I find the customer service from the front desk staff to be horrible. I have used this location more than once and have always had a similar experience where the front desk staff almost seemed bother to be serving customers or answering questions. Disappointing.

Jason D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sao T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenen W. 
Clasificación:
5.0

The facility was extremely clean. The staff was speedy and they know what they were doing when I came to pick up the truck. The truck was clean and the return was quick and seamless. Excellent Job - definitely recommend!!

Jim B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carnell M. 
Clasificación:
4.0

The employees at the “return” area are Always very polite and kind🙏🏻

Anita E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDUN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha T. 
Clasificación:
1.0

To check carefully. Need more good workers. And need to improve good communication with the customer.

Mai ker X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo A. 
Clasificación:
4.0

Bobby the customer service person. Did an excellent job of hitching the trailer to my truck. Very knowledgeable about the UHaul process. Thanks Bobby!

Theo W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob D. 
Clasificación:
5.0

Everyone I dealt with was helpful and friendly.

Lori R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keaton A. 
Clasificación:
3.0

Maybe let people know the truck does not come with a ramp or a granny attic. And when you book Movers and they are overbooked and don't show up it's a real problem and then trying to get somebody to answer the phone to help forget it.

Brian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri t.  |  First Impressions 
Clasificación:
5.0

Keep doing well

GLORIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY W. 
Clasificación:
3.0

Worker had a nasty attitude and was very unprofessional.

CANDACE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elliot R. 
Clasificación:
2.0

El cliente no dejó un comentario.

GREGORY S.  |  First Impressions 
Clasificación:
5.0

Had a smooth rental and return. I like that the return was done from your phone in a step by step manner with pictures.

Jeanette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

cheryl R. 
Clasificación:
4.0

Everything went well.

LON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cheryl R.  |  First Impressions 
Clasificación:
3.0

Very slow to pick up equipment even after using on line check in

Jon T. 
Clasificación:
3.0

Did not receive my furniture pads. Was still charged

ANDREW W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Malcolm R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TSHAI V.  |  Overall Experience 
Clasificación:
3.0

Did not get the moving pads I asked for The cab was dirty on pick up Returned a smaller truck, waited 15 minutes where it said "return..." and to stay in the vehicle until someone came out. I finally went in. Truck broke down, even after it was serviced the check engine light was on for my entire four hour drive home.

Donna E. 
Clasificación:
5.0

none

Shirley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria T. 
Clasificación:
5.0

This is also a very nice place to be, The man that helped me gave me a very nice welcome and helped me unload my car in professional way, I will provide his name when I bring the truck back so as to thank him.

Alexander A. 
Clasificación:
5.0

none

DESIREE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

Van was at 7/8 of a full tank. I had to buy extra gas to fill it up (6 gallons) and I only drove 47 miles. I figure this cost me an extra $16 for the rental.

John M. 
Clasificación:
2.0

Customer service rep looked like she didn't want to be there. I returned the appliance dolly same day. Never got a receipt for my return. Instead I got called twice because they said I never returned the dolly. I still have yet to receive a email receipt saying I returned it

Robin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

Let customers know that they have to be at the facility in order to return the vehicle using the app. Also charging customers a $20 fee to do the employees' work is absurd. I should not have to pay for an employee to check the vehicle when they're already getting paid and this work is a part of their job description.

Iesha Y. 
Clasificación:
3.0

When I returned the equipment Saturday evening the woman who waited on me was very rude. It was not the first time I had a bad experience with her. I an going to return to make sure my storage unit was cancelled because I don't trust her.

Malcolm R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lavern B. 
Clasificación:
5.0

El cliente no dejó un comentario.

roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenyetta H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
5.0

The staff is always a pleasure to deal. The trailer is always available, clean and ready to go! Thank you for always serving me with a smile!

ROB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

ADAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAZMIN P.  |  Overall Experience 
Clasificación:
3.0

There appeared to be 5 employees in the store and only two of them were assisting customers and there was a wait for help.

CHAD W. 
Clasificación:
1.0

The communication between the phone reps and your office staff is way off. The phone reps misguided me so when I went in the office, I was told by the office staff that I was told wrong information.

TINA W.  |  First Impressions 
Clasificación:
3.0

Priced should be rated by the time you use the rental, not by the time u-haul set's as 5 day rentals.

Mike C. 
Clasificación:
2.0

El cliente no dejó un comentario.

LISA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory I. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lynette B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mumin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sedrick P. 
Clasificación:
4.0

I've used this facility for the past 3 or 4 yrs never had a problem. The staff was always friendly and helpful if I need storage space again i would definitely use u- haul again. Thank you for your service Penny Warren.

Penny W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHEENA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP E.  |  First Impressions 
Clasificación:
4.0

Nada

Darryl D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tou Yee M. 
Clasificación:
1.0

I reserved a Truck, came back the next day the lady couldn't find the reservation! I had to remit the same info ! The front end pulls too one side , shocks are shot.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth E. 
Clasificación:
5.0

Improvements not necessary. Thank you.

Lauren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianezka G. 
Clasificación:
1.0

Still have yet to receive a call or compensation for my unit and furniture being covered with mice droppings!

darryl s.  |  Overall Experience 
Clasificación:
5.0

We need a short term space for vehicle and you fit the bill perfectly. Gracias.

Jeanne C.  |  Overall Experience 
Clasificación:
4.0

Everything went smoothly. The lady at the counter did her best to get everyone through the line. It was very busy and there needs to be more than one person behind the desk. I felt bad for her having to do everything alone. She was quite pleasant and very professional. She deserves a raise for doing it all alone.

Giuseppe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTIRA F. 
Clasificación:
4.0

The U-Haul truck needed a front in alignment could not keep it straight in the lane on the expressway.

WILLIAM B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raven J. 
Clasificación:
5.0

The guy in the yard was awesome. Quick. Personable. He deserves credit for a job well done.

DAVID N. 
Clasificación:
5.0

Gentleman was very accommodating although he was busy with a different vehicle. I was in and out in 5 mins.

Reinhard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarshia H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS M.  |  Overall Experience 
Clasificación:
3.0

Needed to get in storage for a ladder and couldn't I was late paying for unit and your facility had put a lock on that they could not open because it was frozen. There should always be on acetylene torch around for that issue. My kids mother received a letter that I was late with my payment a week and half after I paid it and then another week and a half later I get the same letter. Not good people don't get notifications out early enough. I guess this is a reoccurring problem because when I went to pay I told her I never got a notice and she waive the late fee…been there twice and they still didn't change the name to the correct name. Didn't affect me I dropped the ballI was just thinking about others. Could lead to serious altercations. Fix ASAP! Thank you.

andre C.  |  First Impressions 
Clasificación:
5.0

Staff there were horrible with nasty attitudes each and everyone at ANYTIME I would call and/or go to the unit in person VERY UNPROFESSIONAL!

Alexis W.  |  Overall Experience 
Clasificación:
4.0

The only reason I am getting four stars instead of five is that the free month of storage that is supposed to come with a rental of a truck never seems to work out. I have had that experience four times in the past year and have never received a free months rent on the storage.

John B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

LEONARD S.  |  Overall Experience 
Clasificación:
5.0

Great compassionate people

MICHAEL P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared R.  |  Overall Experience 
Clasificación:
5.0

Very nice helpful hard working people had good listening skill

Darlene A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tequila M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lovely M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TROY C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

Fast, thorough, clean and friendly

Terri T.  |  First Impressions 
Clasificación:
5.0

They were Courtesy , patient and respectful of me as a person.

CHARLES M.  |  Overall Experience 
Clasificación:
5.0

It's a great place to put it things..it's great!!

Fred M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nonita S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NIYA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrill R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Verbie M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TONIKA C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Byron V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dalaina h.  |  First Impressions 
Clasificación:
4.0

Am good 👍

DARRON P.  |  Overall Experience 
Clasificación:
3.0

When i first got the unit i was greeted by a dead mouse. Found evidence of mice being in unit.

Donte H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIENNE J.  |  Overall Experience 
Clasificación:
3.0

My move out date was the 15th I received a call saying that my truck had to be moved by the 15th so I left the facility before the 15th

Markus E.  |  Overall Experience 
Clasificación:
5.0

The staff were excellent

Juanita S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMLA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antionette G.  |  Overall Experience 
Clasificación:
4.0

KEEP UP THE GOOD WORK GOD BLESS!

Denise G.  |  First Impressions 
Clasificación:
5.0

Who ever the manager is , their doing a great job. The staff was kind an helpful. So thank them. Also let's all stay SAFE.

Debbie H.  |  Overall Experience 
Clasificación:
3.0

Storage was broken into and the door was broken and even though i reported it to the office they madde no effort to fix right away..i had to secure the unit myself until days later

Patrick G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

terry s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cornelia B.  |  First Impressions 
Clasificación:
5.0

The staff was very nice and very helpful I will recommend uhaul any day I will use it in the future thank you for some best service and very friendly thank you once again.

Tammy v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antolia G.  |  Overall Experience 
Clasificación:
1.0

The stuff was not professional everytime I went in there. When I check out of my storage unit it took over a week. They kept say they would check me out but never did until 5 days later and they kept calling me saying I was late for rent even though I was suppose to be check out.

SYDNEY R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

priscilla M.  |  Overall Experience 
Clasificación:
1.0

The facility messed up when it came to parking my vehicle. They had me parked in a reserved spot. Asking me to move the vehicle I said I couldn't unless it was towed and I am not paying another tow to move it to a different spot. The employee told me to park the car there and that is what I did. Now there are asking me how long til I move out the parking spot when I just moved in the parking spot a few days ago.

adrea c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Contina w.  |  Overall Experience 
Clasificación:
2.0

It took forever to check in. I stood at the counter for at least 15 minutes before I could get keys to the storage unit. The storage unit rented to me was too small for the 26 foot U-Haul truck that I also rented from U-Haul. There was trash everywhere. John David checked us in this morning though and he was awesome and very efficient. The outside guys were great. Inside staff not so much.

Makela M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy J.  |  Overall Experience 
Clasificación:
5.0

Extremely kind and most helpful.

SHARON E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

antwaun s.  |  First Impressions 
Clasificación:
5.0

Employees were very helpful

ANTHONY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Contina w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron J.  |  Overall Experience 
Clasificación:
2.0

Roaches all over the storage. The main door is never locked even after hours

Brianna D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

trean g.  |  Overall Experience 
Clasificación:
2.0

They have rodents heavily and wouldn't repay the damage to my furniture.

vernon m.  |  Overall Experience 
Clasificación:
5.0

Thank you, I would recommend this storage site to all my family and friends.

Dennis B.  |  Overall Experience 
Clasificación:
5.0

I would definitely use this facility again.

Kokina S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce Andrea C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Casandra G.  |  Overall Experience 
Clasificación:
4.0

I'd give this location 5 stars but some of the Staff was lazy and not helpful. majority were great!Manager was excellent. But one woman was awful... she slept on counter, didn't want tobanswer anyone's question. she should have gone home. awful awful...

Lamonte C.  |  Overall Experience 
Clasificación:
2.0

I moved my items from this storage unit over a year ago and paid fees owed then as the final payment. Two months later they claim I wasn't moved out but I was because they told me something was there but I know it wasn't and the last time I was there I told them I was moving then and they said fine just take the lock with me which I did after clearing out.... This was over a year ago and yet they keeping saying I owe money for a unit I am not occupying. My mother told them I had nothing in the unit and I have told them this as well. So no I have nothing good to say.

Deja W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

pearlshearl a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trenton B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarnita C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LARAYSHA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Genesis A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VERDA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

anjunette h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanette Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Kathleen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cobie H.  |  Overall Experience 
Clasificación:
2.0

For the most part the experience was okay. My issues were not consistent enough to give a "No" response to some of the above questions even though if there was a rating scale of 1 - 5, this location would be in the middle or lower. There was some kind of water leak into the indoor unit that I had that soaked the lower stacked boxes. The boxes then collapsed under the weight of the boxes on top and some thing got crushed. Clothing ended up having mold in them. All of the boxes on the floor were stuck to the floor and things that were wood had water damage. Dealing with the staff was a crap shoot. In person I've never had a problem. Especially in leaving the facility for the last time. That gentleman was VERY helpful. Any conversation over the phone was met with hostility. When a mistake, that was not mine was made, I was met with a nasty attitude.

DERRYL N.  |  Overall Experience 
Clasificación:
5.0

This business was very professional,the manager Patrice Henry waiting on me and this lady was so helpful and very respectful, kind and professional! U-haul Company truly have a good person. Please keep her around to operate this wonderful storage Business.

jerry l.  |  First Impressions 
Clasificación:
5.0

Provide great customer service

Delando M.  |  First Impressions 
Clasificación:
3.0

I don't like the fact that you're told that you a given a month free when the free month is totaled into the first months rent it's no way a 5by10 should cost me 100.00 and then you're made to buy one of uhauls locks it's a ridiculously high price it's a rip off the second month is not free I paid for it in the first months rent And the lick was 10.00

MELODY H.  |  First Impressions 
Clasificación:
3.0

The move out process was frustrating and the staff did not follow up with me or finalize my request in a timely manner. Was told I was past due on payment and being charged a late fee, even tho I'd requested to move out weeks prior.

Emily W.  |  Overall Experience 
Clasificación:
4.0

I've used U-Haul before more than once.

Worship Center P.  |  First Impressions 
Clasificación:
2.0

Uhaul reassure me that my first month of rent was free,it was not. The inconveniences of having to pay storage unit I had just payed$780. To rent the truck and 200 dollar for tolls and gas. I really didn't appreciate the false advertising.

KENYA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LENARD P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

danielle m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO A.  |  Overall Experience 
Clasificación:
4.0

Good customer service, and I love the first month free deal, as well as your military discount! The facility was also very clean, and the storage space is clean and spacious.

Maya E.  |  First Impressions 
Clasificación:
4.0

Information was entered in electronically. Seem to take a little longer than I wanted. A lot of information was needed like a second phone number, and a second person to call. Took to long, and began to become annoying.

Darryl J.  |  First Impressions 
Clasificación:
1.0

I checked out of the unit early, I received an automated charge when I called to find why I was told to ignore the text for a resolution.

Patricia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

francisca h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Derrick B.  |  Overall Experience 
Clasificación:
1.0

Very unprofessional experience with this uhaul location. Will never do business with this store EVER. The GM with the short blonde hair is so rude and nasty has a very nasty attitude. Never again

Jhotonne N.  |  First Impressions 
Clasificación:
5.0

Don't know the ladies name but whomever worked on 7-8-20.The 3 women that worked at the front counter to the 3 men there, were all helpful and nice. Gracias

Jarell B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LaToya J.  |  Overall Experience 
Clasificación:
1.0

Majority of the household and personal items I had in storage for safe keeping , I had to trash away due to extreme amounts of rodent feces and damage caused by it. Aside from it I felt hassled a month ago I received a call from an agent who was very rude and augmentative. Out of that it event I was prompted to end my contract with U-Haul. Thanks for the storage. I will definitely try somewhere else next time.

Dailin P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Telesha K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyonia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tranova G.  |  First Impressions 
Clasificación:
5.0

The manager is always very friendly and professional. I have rented storage units and trucks and always giving great service from her and the crew.

VALERIE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tischa J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gloria L.  |  Overall Experience 
Clasificación:
5.0

Everything was excellent but l did have mouse dropping in my unit. I did not see a mouse nor did l find a mouse in any of my belongings but that was the only disappointing situation.

SANDRA L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K.  |  First Impressions 
Clasificación:
4.0

Just want to thank the employee who call me to let me know that I had my lock on backward. It save me from getting it cut off and having to purchase another one.

lynn p.  |  Overall Experience 
Clasificación:
5.0

I have always used you for storage or for the moving truck and you guys rock fast and friendly staff

Shelly G.  |  Overall Experience 
Clasificación:
1.0

I'm not sure if my storage room was checked out properly

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

i think after a person close out a unit it should be checked while the person is there

Mahalia M.  |  Overall Experience 
Clasificación:
3.0

The lady that registered me didn't tell how to work the entry key card. She just said you have to swipe in and out not knowing there were two key pads. I had to stand and wait to ask someone to help

lynn p.  |  First Impressions 
Clasificación:
1.0

The general manager is very rude and unprofessional. Every time I came in to make a payment she gave me a hard time and she set my card to autopay without my permission. I had to call corporate on her

Christina H.  |  Overall Experience 
Clasificación:
1.0

I wanted to rent a van or pick up truck to move my boxes they told me that i couldn't use a vesa debit card it had to be a credit . Isn't that what we all suppose to use when renting at these places.

Erick H.  |  Overall Experience 
Clasificación:
1.0

I didn’t like that the bathrooms outside storage was not clean smells like urine the staff was rude and adding late fees to customers accounts that they felt was rude to them can just walk n break in

Keyyonna C.  |  Overall Experience 
Clasificación:
5.0

Excellent service provided by manager and staff.

Gregory N.  |  First Impressions 
Clasificación:
4.0

Facility was slightly understaffed but the young lady did an EXCELLENT job of multi tasking!

Deangelo T.  |  First Impressions 
Clasificación:
3.0

Moving in I had a woman run up and tell me not to store stuff there b/c rats had eaten her belongings. Trash was in my unit (a McDonalds cup and paper) when I 1st went in. Very helpful staff however

William C.  |  Overall Experience 
Clasificación:
5.0

Happy with my experience.

Patricia O.  |  First Impressions 
Clasificación:
3.0

Had to wait in line for about 30 min to be waited on just need more help with checking in and out other then that it ok and it took them hour to answer my call on phone need help bad

Vivian H.  |  Overall Experience 
Clasificación:
5.0

my need for temporary storage was very good.

morris a.  |  Overall Experience 
Clasificación:
5.0

Great U-Haul.

Judy S.  |  Overall Experience 
Clasificación:
3.0

Service was fine. Counter person was overwhelmed with in-person customers and constant phone calls. She handled it as best she could but really needed back-up help at the counter.

William C.  |  First Impressions 
Clasificación:
5.0

No comment

Kisa B.  |  Overall Experience 
Clasificación:
1.0

Continue to receive billing statements after being told that there was no bill and everything was resolved.

Martha G.  |  First Impressions 
Clasificación:
5.0

Excellent, it was a great experience and the employee was a enjoyable one to receive the storage unit.

morris a.  |  First Impressions 
Clasificación:
5.0

Thanks for your service

thomas G.  |  Overall Experience 
Clasificación:
3.0

They continued to charge me for a rental even after I informed them countless times to cancel.

Martha G.  |  Overall Experience 
Clasificación:
2.0

Need better Customer Service Reps. The first day I went into UHaul to check on my truck the Rep was GREAT. When I called to check on my storage unit, I was given a hard time.Charged to much money.

Judy S.  |  First Impressions 
Clasificación:
5.0

Thank you for your service.

Denise W.  |  Overall Experience 
Clasificación:
4.0

I have a problem. Several attempts have been made to have the manager contact me. The girl in the office said she would have the manager call me, the main office sent a message to the manager to call

cathy b.  |  Overall Experience 
Clasificación:
3.0

I rented from uhaul for over a year and when situations accord when I couldn't pay on time I still had to pay a large late fee it didn't matter that most of the time. I will never rent from uhaul agai

Sakota T.  |  Overall Experience 
Clasificación:
4.0

Thanks to all the staff as well as the establishment.

Edward P.  |  Overall Experience 
Clasificación:
5.0

Overall good experience will return if I need it in the future

Tia K.  |  Overall Experience 
Clasificación:
4.0

Good place for storage

Michael b.  |  Overall Experience 
Clasificación:
5.0

.

Karyn G.  |  Overall Experience 
Clasificación:
4.0

Good job

samuel f.  |  First Impressions 
Clasificación:
3.0

Ok

Tielisha h.  |  First Impressions 
Clasificación:
1.0

Patrice & crew has poor customer service. Employees stay on their phones. Employees has no name tags. Pat,did not return/refund my money for the storage unit.Will no longer do any business with UHaul.

sharon J.  |  Overall Experience 
Clasificación:
5.0

I was very happy with all services.

Jones W.  |  Overall Experience 
Clasificación:
4.0

The staff was courteous and professional and efficient. They were friendly and made me feel important.

Dorothy N.  |  Overall Experience 
Clasificación:
1.0

the manager was so mean and not help full at all

neville k.  |  First Impressions 
Clasificación:
5.0

The facility was convenient and well maintained.

Glenda M.  |  Overall Experience 
Clasificación:
2.0

I think the manager there on good hope has an terrible attitude. I will not storage anything at the one on good hope agin Appleton location better.

trina b.  |  Overall Experience 
Clasificación:
1.0

I feel that this company robbed me in fees and I will never, ever recommend it to anyone. The manager was never available when I'd call & she would never return my calls. UHAUL IS THE WORST...

Esther B.  |  Overall Experience 
Clasificación:
5.0

U haul offers the advantage of on premises staff , but they can be difficult to reach directly . A policy on call back time would help We need to set up document storage in 5 states Can we?.

Jill W.  |  Overall Experience 
Clasificación:
5.0

Nancy Hansen has home above and beyond to help us with a program to store legal files. Law firms have sustantial stira

jill w.  |  First Impressions 
Clasificación:
5.0

Sherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible

bethanie g.  |  First Impressions 
Clasificación:
5.0

It was nice during business with your company and I would use your company again if needed, and also would recommend to family and friends. Thank again,

bertha t.  |  Overall Experience 
Clasificación:
5.0

Everything was good with the truck I had no problems with the truck so I gave you all the excellent rating

willie b.  |  Overall Experience 
Clasificación:
3.0

The climate of the store seemed very hostil. Both customers and staff. A lock was put on my unit. I inquired about the keys and the young lady knew nothing. Costing me time and money, movers & truck.

Aleina H.  |  Overall Experience 
Clasificación:
4.0

I will definitely use your services again. Thanks

SANDRA F.  |  Overall Experience 
Clasificación:
3.0

N/C

Christiana B. | Reservación
Clasificación:
1.0

Rat dropping we're all over My things...i had to shake everything before bringing it home.

shana d.  |  Overall Experience 
Clasificación:
1.0

Mice dropping’s everywhere and chewed through my items 👎🏾👎🏾👎🏾

Kendall S.  |  Overall Experience 
Clasificación:
5.0

Nice location and customer service is great

melissa c.  |  Overall Experience 
Clasificación:
1.0

The.clerk/cashier was obviously distracted by her long eyelashes and lengthy nails. She spoke so low, I had to keep asking her to repeat. She assumed I knew the process for renting.

Feryl W. | Reservación
Clasificación:
1.0

It's been about a year and I just got all my stuff out the unit to find that everything has been chewed on and covered with rat feces and urine more than half of my property is damaged im pist!!

johnna c.  |  Overall Experience 
Clasificación:
4.0

The Manager could be nicer and more welcoming.

shaquanne s.  |  Overall Experience 
Clasificación:
3.0

My lock is not easy to put on you have to jiggle and play with it every time I use it.

shana d. | Reservación
Clasificación:
4.0

Giving us first month storage free with the rental of your trucks was so convenient and it help so much because of the situation we were in. I recommend to anybody!! Thank you...

christopher l.  |  Overall Experience 
Clasificación:
1.0

All my furniture was ruin due to rats/mouse being inside the container with my belongings. Horrible!!!

Starshawn G.  |  Overall Experience 
Clasificación:
4.0

Thank you!.The storage unit was a big help to me for the length of time needed..Again thank you for allowing me to use ur services.. Yours Truly, Serina Winstead

Serina W.  |  Overall Experience 
Clasificación:
1.0

Mice droppings were found in my storage area and also some of my items when I unpacked at home. Still have not received a call back from the manager from this location.

Misty J.  |  Overall Experience 
Clasificación:
4.0

I have all good things to say about my experience. I will definitely rent again if need be.

nicole b.  |  Overall Experience 
Clasificación:
5.0

Didn't go into the storage facility but the process of dropping off a UBox was great! Very easy delivery and friendly service.

Lisa S.  |  Overall Experience 
Clasificación:
5.0

I enjoyed using your storage facility. I would use it again when needed.

John B.  |  Overall Experience 
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