Customer Reviews for U-Haul Moving & Storage at Good Hope Rd

5,434 reviews

5701 W Good Hope Rd   Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

(414) 353-5850

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(414) 353-5850

5701 W Good Hope Rd
Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Letha M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Hope J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Lashonda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyronzo H. 
Rating:
2.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
3.0

Communication is poor no one can answer questions when asked

Jasmine W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

van aaron c.  |  Overall Experience 
Rating:
5.0

GREAT CUSTOMER SERVICE

Catherine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laquanda R.  |  Overall Experience 
Rating:
5.0

Csr needs to be a little more friendly

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

shown T. 
Rating:
3.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Demesha C.  |  First Impressions 
Rating:
5.0

Good

Jean K. 
Rating:
3.0

Customer did not leave a comment.

Lucilla P. 
Rating:
5.0

Customer did not leave a comment.

Alfreda C. 
Rating:
5.0

Customer did not leave a comment.

TODD G.  |  First Impressions 
Rating:
4.0

Everyone was very friendly

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
4.0

Customer did not leave a comment.

Lasherion J. 
Rating:
5.0

Customer did not leave a comment.

LEROY H. 
Rating:
5.0

Customer did not leave a comment.

Danielle H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle J. 
Rating:
3.0

Customer did not leave a comment.

Barbara C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRITNY B.  |  First Impressions 
Rating:
5.0

The young lady who worked at location on 60th and Goodhope on Sunday by herself was sick. 1/6/2023 and gave the best consumer service to every individual I seen walk in the door. WOW IS UHAUL BLESSED TO HAVE EMPLOYEES LIKE HER. STAY AMAZING AND HELPFUL!! HOLLEYHOOD

DAWON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
2.0

Hidden fees not explained properly and reimbursement information was not given. Originally quoted for 68.00 for rental and was charged 160.00. Will not be using uhaul in the future

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA V.  |  First Impressions 
Rating:
1.0

The workers who checks the trucks in and out are rude as heck!!

Thurman A. 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA V. 
Rating:
5.0

Everything was very good

Tonya Q. 
Rating:
5.0

Customer did not leave a comment.

AGNES W. 
Rating:
5.0

Customer did not leave a comment.

Oludamilola S. 
Rating:
5.0

Happy New Year 🎆🎊

PATRICIA W. 
Rating:
2.0

The equipment was clean. But in terrible shape. The steering wheel had too much play and I nearly crashed making my first turn. The appliance dolly wouldn't roll half the time. It was AWFUL! No one offered help. I had to struggle with everything, while people watched. Used to be folks offered assistance when they see a customer struggling. I hated this experience and I won't be back or recommending UHAUL to anyone!

Priscilla C. 
Rating:
4.0

Customer did not leave a comment.

brianna b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Jeanette C. 
Rating:
5.0

Great customer service I was very satisfied

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

LETHIA M. 
Rating:
4.0

Customer did not leave a comment.

VANESSA G.  |  Overall Experience 
Rating:
4.0

If a customer is speaking in-person with a UHaul representative regarding a reservation policy kup. It would be great if customers weren't redirected to use the mobile app to continue with their reservation. It's pointless to have a live agent in front you who can help only tell you to go online.

AUTUMN M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

They everything you need to do your move get smooth

Gerardo O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krystian Z. 
Rating:
3.0

Again, very disappointed that U-Haul is not a military friendly company. I will be letting all my friends know when they asked me about my experience, and I will also let them know in conversation that U-Haul is not military friendly.

DAVID P. 
Rating:
5.0

It was fast and your staff was very kind. Great experience.

Jennifer K. 
Rating:
5.0

The customer service associate that helped me was warm, welcoming, and very helpful!

Cassia P. 
Rating:
5.0

Customer did not leave a comment.

Howard T. 
Rating:
3.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Customer did not leave a comment.

Deontray P. 
Rating:
5.0

Customer did not leave a comment.

tina W. 
Rating:
5.0

Customer did not leave a comment.

Leo A. 
Rating:
5.0

Customer did not leave a comment.

Tiera G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanisha P. 
Rating:
5.0

Customer did not leave a comment.

Colton D. 
Rating:
5.0

Customer did not leave a comment.

CANDIDA B.  |  First Impressions 
Rating:
4.0

Thank you for your help,keep up the good work

La Varne E. 
Rating:
3.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Perfect 👍🏽

Carolyn G. 
Rating:
2.0

I have listed "Below Average" because even though my reservation was confirmed (#23804548), the Van was not available. What is the point of reservation confirmation if the equipment is not there? I had to settle for a truck which was so inconvenient. This is the second time of inconvenience, I do not believe the locations care about the reservations. The 1st time - I also reserved a Van only to get there and was told Van window does not work! Don't believe I will be using your reservation system again as it does not matter and the locations don't care.

Sam J. 
Rating:
4.0

Customer did not leave a comment.

Regina B. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Everyone is a pleasure to work with! Very clean and organized 👌

Robert S. 
Rating:
3.0

Customer did not leave a comment.

SHAWNTAY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emile j.  |  Overall Experience 
Rating:
5.0

The employees were very friendly and always able to answer a question or request-the facility and unit were easy to access and met our needs!

Nicole H.  |  Overall Experience 
Rating:
5.0

They always deliver as promised and answer all questions.

Debbie L. 
Rating:
5.0

General Mgr and her staff were very professional and very kind keep up the great work

STEVEN W. 
Rating:
2.0

My storage was infested with roaches

Erica M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chalere R. 
Rating:
4.0

Customer did not leave a comment.

Scottie S. 
Rating:
1.0

Everything

Carlos C. 
Rating:
2.0

From the moment I walked into your location on Good Hope Rd on 1127 at 9:00, I wasn't greeted and the person attitude was dry and unwelcoming. I wasn't able to upload my DL so she had to upload it. With her nasty attitude it was an inconvenience to her to assist me. If she's the GM for that location then your standards are extremely low for customers service. I will not recommend using this location to anyone.

SHONDRA C. 
Rating:
5.0

Customer did not leave a comment.

Celeste O. 
Rating:
3.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Thanks

Jewell C. 
Rating:
5.0

Great customer service

clinton S. 
Rating:
5.0

The two service workers were great. Please give them a big bonus.

Roy R. 
Rating:
5.0

The person at the service desk was very efficient and deserve a huge bonus or raise. The person was working two registers.

Mary M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Serena B. 
Rating:
1.0

I picked up the truck at the good location. The alternator went out. The truck broke down roadside assistance in order to try to get it fixed and toad was a total of about two hours. Then I will sent way over on the other side of town to get another U-Haul in the middle of a busy move. Roadside assistance gave me conflicting information about where I could drop the truck off back off only to find out that they put it in as a one-way instead of a local. The last person and his supervisor that I spoke with was extremely rude. They didn't even bother to add extra time to the rental although it was not my fault, their truck broke down. I would like part of my money back. This was the most horrible experience I've ever had with U-Haul

Valecia S. 
Rating:
5.0

Great customer service especially from gentleman in the yard. Forgot his name

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Donielle B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

JANENE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTanya F. 
Rating:
5.0

Restaffing the state street would be great.

Ashley S. 
Rating:
5.0

Happy with your service

PHILANDER B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Kendra at the front desk was wonderful and very personable. How is a good experience at this location

Allen N. 
Rating:
5.0

Customer did not leave a comment.

Danielle H. 
Rating:
5.0

Customer did not leave a comment.

Ashlee W.  |  Overall Experience 
Rating:
5.0

everything was perfect

Carin N. 
Rating:
5.0

Great service, but always a long wait because one is always working. Great service just don't be in a rush.

Delethia V. 
Rating:
5.0

Excellent fast service, the lady at the counter helped assist 3 customers at a time she rock

Stacey P. 
Rating:
5.0

Customer did not leave a comment.

Tajuana W. 
Rating:
5.0

Customer did not leave a comment.

Casandrah J. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

I appreciate their customer service.

Kimberly R. 
Rating:
4.0

Customer Service was very good. Staff was friendly and helpful.

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

Monique G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chantia D.  |  First Impressions 
Rating:
5.0

excellent service

Vincents D. 
Rating:
5.0

Better than paying for a moving company!!!

JESSE M. 
Rating:
5.0

There was some plastic wrap or something in the cabin when I got and I left it there because it was there when I got it.

Bridget H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
4.0

Customer did not leave a comment.

KELLEY D. 
Rating:
5.0

I was very pleased from start to finish. Checking in and picking up the van was hassle free the lady was friendly and explained each step of the check in process I appreciated that it was my first time renting a van. The van was clean drove nice making my other side of town pick up a breeze . Thank you

Tiwanna C. 
Rating:
3.0

Customer did not leave a comment.

starshawn G. 
Rating:
5.0

Customer did not leave a comment.

Jameria H. 
Rating:
5.0

Customer did not leave a comment.

Bing T. 
Rating:
4.0

Customer did not leave a comment.

jerry S. 
Rating:
5.0

Everything seems good to me

olaide B. 
Rating:
5.0

The U-Haul Storage Facility is conveniently located and the variety of storage options suited our needs quite nicely.

Rick Q.  |  First Impressions 
Rating:
1.0

They kept giving me a call every single day concerning a storage unit that I did not have I told them we closed out the unit back in back in June. And I still received calls I even stayed on hold for 30 minutes why the young lady ruined and checked

Desiree H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taronda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherrina B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Monica H.  |  Overall Experience 
Rating:
5.0

Only thing I didn’t like was every time I came , my card didn’t work . Other wise great experience.

Sherala W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAUNCEY S.  |  Overall Experience 
Rating:
2.0

I was asked did I need 24 hour access I said”, yes. Arrived after hours with a truck full of furniture and could not access my storage unit. Was told they could extend my truck rental for me at a cost to me and would have to park the truck full of furniture out on the street overnight. So unfair

Ukeea B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sharnetta B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rakeysha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jousline S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelicia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

micheal H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jurlean C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAYO O.  |  Overall Experience 
Rating:
5.0

You guys are awesome

RANDY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taronda H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TONYETTE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis C.  |  Overall Experience 
Rating:
5.0

They have one of the best man yours overall in the City of Milwaukee. Check my record. I have used other ones but 16th and good old past the best manager.

APRIL B.  |  Overall Experience 
Rating:
5.0

Uhaul did a great job 👏 I will come back if I need a uhaul thanks 😊 🙏 you for the help

Lewis C.  |  Overall Experience 
Rating:
5.0

Everyone at the facility made my experience and transactions extremely easy and quick. I I rented storage and a van. Check in and check out both were super easy and quick. The staff is excellent. I interacted with three different people and all were very friendly and helpful. I have storage at another facility but this one is much better. Very well maintained. I highly recommend this location for all of their services. Outstanding A+ Thank you for making my move much easier.

DAWN B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tonya k.  |  Overall Experience 
Rating:
3.0

I had to get a U-Haul in the storage at two different U-Hauls and the lock doesn't work on the U-Haul so I can't lock the truck up.

shevella b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ericka S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cassandra g.  |  Overall Experience 
Rating:
5.0

Just want to thank the u haul staff for keeping my belongings safe and I will use you guys again when needed.

YOLANDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE L.  |  First Impressions 
Rating:
5.0

It was clean, well kept and no signs of bugs or rodents.

SHEREE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAKIA S.  |  Overall Experience 
Rating:
5.0

Never had any problems.

Paula B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lewis C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALICE F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fong v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isidore K.  |  Overall Experience 
Rating:
1.0

Staff is rude on the phone I have rented from uhaul Lon several occasions but never in Milwaukee this was the worst experience ever

vicki h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherala W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLIE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THE RIGHT WAY F.  |  Overall Experience 
Rating:
4.0

Clean and well maintained. Very difficult to get people on the phone. Other U-Haul locations are answered within 2-3 rings. This one I always a wait, but yesterday I called from outside the building, 5 minute wait, I went in, no one on the phone…

Joe B.  |  First Impressions 
Rating:
5.0

Please let the staff know that I appreciate everything they did to make my transition smooth. Planning a weddings and moving was not easy. Keep up the good work team.

Vanessa S.  |  Overall Experience 
Rating:
1.0

I moved out of my storage unit last week after renting it for nearly 10 years. Overall, my experience had been positive up to that point. But I had 3 negative experiences this week that have led me to never use this facility again or recommend it to others: 1) When all of my belongings were removed, I saw that the floor was covered with mouse droppings. I now fear that the rugs, clothing and linens that I stored there are contaminated and cannot be used. 2) When I moved out of my unit last Sunday, the office was closed. So I planned to stop by in the next few days to cancel my lease. On Monday morning, I got an e-mail stating that my credit card would be charged for another month on June 12. I went to the office at 11:00 a.m. to cancel before the autopayment went through. Both the person on duty and the manager told me it was too late because the charge had already gone through. I needed to notify them the day before the payment. Since it has been 10 years since I rented the locker, I had no knowledge of this. I asked if they could make an exception since I have paid on time every month for 10 years and they said no. IS THIS HOW YOU TREAT YOUR LOYAL CUSTOMERS? 3) The storage building wreaked of marijuana smoke.

JILL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYO O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Carolyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mechelle C.  |  Overall Experience 
Rating:
5.0

I had a great experience with Uhaul. The staff were very helpful , thanks Uhaul

DELORISE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yaldiz d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randell w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JANET H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nakasha D.  |  Overall Experience 
Rating:
4.0

I've appreciated the level of service received at the Uhaul location on good hope. Mgr Patrice Henry does an great job.

JOAQUINA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHALUNDA S.  |  First Impressions 
Rating:
2.0

My furniture got wet inside the storage meanwhile I had insurance and will be contacting the store soon

Rochelle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kanisha k.  |  First Impressions 
Rating:
5.0

Na

daryl s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter M.  |  Overall Experience 
Rating:
5.0

I was very pleased, so pleased my son needs a storage that I am going to use you guys again.

ruby a.  |  Overall Experience 
Rating:
5.0

This place is well managed! Clean and employees always willing to help. Thank you!

RAMON J.  |  Overall Experience 
Rating:
2.0

Rude employees and they were never around

joe s.  |  First Impressions 
Rating:
5.0

The staff was very helpful I was able to change the schedule date of rental without any issues . I will definitely be using U-Haul again 😊

Mark A P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sabrina M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantaneak J.  |  Overall Experience 
Rating:
5.0

Best Uhaul place in town! Storage is always clean, employees are always helpful and rates are fair. I’ll be back if ever in need of storage. Thank you

STAR W.  |  Overall Experience 
Rating:
5.0

I love this services that this company provide and will be using and referring them to others.So thanks for your services.

JANENE D.  |  First Impressions 
Rating:
5.0

The Lady that helped me was super helpful all around

Carey M.  |  First Impressions 
Rating:
5.0

Overall experience was great. Very satisfied with overall service. Will be using U-Haul in the future.

Linda N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brianna b.  |  First Impressions 
Rating:
5.0

Staff is knowledgeable and very helpful. I highly recommend this location!

Patricia A.  |  First Impressions 
Rating: