Long time renter of U-Haul vehicles.Valerie B. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Genesee
Buffalo, NY 14211
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Unclean vehicle at pick-up. Refilled fuel before drop-off. At drop-off, rep refused to come outside to check-in the vehicle. 2 hours later, I received a digital receipt with a $60 charge for fuel. Called to get refund and they sent me to U-Haul customer service rather than refunding me directly (which they can do from their location) and I had to wait an additional 45 minutes on hold with corporate to receive my refund. I will never rent from this location again.SCOTT B.
El cliente no dejó un comentario.Zagabe N.
El cliente no dejó un comentario.Rena S.
Very bad communication worker at the counter and even U Haul company said ,Actually U Haul counting by mileage and day but I rental pick up 14 sept 2021 and drop off 16 sept you guys took money 872.80 plus tax .it is very worst companyRashid N.
I think the manager name is â€œBrockâ€, this man is a man of integrity, resolve, and excellence. The store is like a flower growing out of the broken concrete. It's in a terrible neighborhood and yet, this guy maintains EXCELLENCE. As a matter of fact, he is above excellence.Alvin R.
The gentleman working at the desk was polite, funny and helpful. I highly recommend pre-registering on line, for a faster pick up process.Jane Z.
Be honest...... not be on a personal phone call well dealing with customersJames F.
El cliente no dejó un comentario.Rena S.
El cliente no dejó un comentario.Jennifer M. | Overall Experience
The wait time was terrible. It took entirely too long. There were 2 ppl ahead of me and check in took 45 minutes with a rsvp.Meagan L.
Employees were rude and left to go get Tim Hortons while I was thereChelsea S.
You have wonderful people working here, very polite and helpful. Trailer rental was super fast and easy!James T.
Did not have trailer I reserved, connected another trailer to my truck that didn't work for me. Then closed their office and basically told me go home cause they are closing. I drove off with wrong trailer, returned the trailer next morning was charged $40. Was meant to drive across country with the correct trailer for over a week. Had to cancel the entire trip.Leo S.
Tell the one manager (not Brock) to stop badgering the one employee in front of the customers.Rosalind M.
Everything was easy breezy from pick up to drop off. will use againChenelle P.
El cliente no dejó un comentario.Johnny W.
El cliente no dejó un comentario.Cassidy F. | Overall Experience
El cliente no dejó un comentario.Ruopu S.
The employees were nice but it seems like they need more employees. Things moved very slowly and the computer was very slow. But i know they were doing the best they could but i was there for quiet amount of time where i should have been out much soonerJarvis P.
El cliente no dejó un comentario.Allarae P. | Overall Experience
came go get my stuff, rat poop all over it. disgusting, wont be using again. they never answered the phone either, I was always connected to customer service who didn't have answer half the time. Moving Out was the best thing.Gabrielle F. | Overall Experience
I have drive the truck 20 miles and they charge me for 40 miles.I was in rush so I didn't look at the paperwork that they made a mistake and wrote wrong mileage.they refuse to help me and charge $20 extra.Mohammed M.
Only one worker. Seemed overwhelmed and very dry customer service. I had to wait almost a half hour to be checked out and the half hour wait time was deducted from scheduled time for return. Gas tank was at a quarter tank so a picture was taken to verify upon return so I would not be charged. I returned it on a quarter tank. I would not use this location again. I've used the perry st location and they were top notchLatanya W.
El cliente no dejó un comentario.MUHAMMADABDUS S.
El cliente no dejó un comentario.Paul K.
El cliente no dejó un comentario.james R.
Excellent customer service very friendly employeesPaul P.
Other than the location i requested and thought I was going to pick the truck up from changing, everything went very smooth. Online check in took some getting used to but we figured it out and all went well. Staff was very friendly and helpful.James W.
El cliente no dejó un comentario.Barbera W. | First Impressions
Best U-Haul location and service hands down . Great customer service and excellent staff very helpful.Dwight M.
El cliente no dejó un comentario.Sherene B. | Overall Experience
El cliente no dejó un comentario.Todd S.
As I walked in 2 employees were just sitting outside having a conversation as they seen me walk in. There was not any staff inside the location when entering. I yelled hello numerous times with no response then a staff member I believed mimicked me as I said hello from the outside area. Don't you know the staff that saw me walk in initially was the staff that serviced me!!! So they saw me walk in and knew I was not gonna be serviced or even acknowledged me when entering. When I talked to the man he almost made it seem like I was an inconvenience to him. This staff is horrible if you don't want to work there then quit!!!RAYSHADD R.
El cliente no dejó un comentario.Allison D.
Manager is great!Megan F.
It was perfect for what we need itamalia D.
I was definitely overcharged for mileage. I was charged for 60 miles when that is not physically possible for my rental. I drove 4.6 miles from the location to my North Buffalo apartment, 0.7 miles to my moving location also in North Buffalo, then 4.6 miles back to the uhaul location. This was a total of 10 miles. 9.9 to be exact. I made no other deviations from this trip. The odometer read must have been wrong.Taylor C.
I was stressed for time and the app on my phone wasn't working. They were able to help me quickly.ryan B.
El cliente no dejó un comentario.Jonathan Q.
El cliente no dejó un comentario.Robert Z.
El cliente no dejó un comentario.Christopher A.
El cliente no dejó un comentario.Matthew R.
Dont switch my reservation last minute 3 times in a row causing me to pay more in mileage.Evan M.
I was really disappointed upon moving into my storage unit because the phone representative assured me I had a ground level unit. When i arrived it was not a ground level it was up high on top the floor level, and there were no other units available at this facility. This was a big disappointment due to the fact that I'm disabled and also I had my movers waiting to load my storage unit for me. I wouldn't have chose this facility had I known this unit would be unreachable for me. This really made me sad!Valerie W. | First Impressions
El cliente no dejó un comentario.Gabriel G.
El cliente no dejó un comentario.Kenneth M.
Staff was cool and professional. But a long line of customers waiting indicates a need for more staff.Erick H.
El cliente no dejó un comentario.Alexander F.
El cliente no dejó un comentario.Monica S.
The person that helped me is always nice friendly and helpful ðŸ‘ðŸ½Monica S.
El cliente no dejó un comentario.yolanda a. | Overall Experience
Desk attendant was on his phone on a private call on speaker while helping me. Did the bare minimum of taking care of checking me in, as well as sold me the wrong size ratchet straps without advising the correct ones. Truck had a large windshield crack, non-working a/c (the air didn't work in general), ABS light was on and alignment was off.Avery W.
I selected another address to pick up the truck. Two days before picking the truck up, I received an email updating the address. This address is about 10 miles more from I will be moving. I called U-Haul and they mentioned that was the only place available with that truck size. It was a surprise for me because on the web site I selected the original place without any issue. Picking and dropping the truck was difficult for me (for the distance). During the day driving the truck, I called U-Haul asking for dropping the truck on Monday, and they responded that was not possible because the truck was already rented. I drove a lot to returning the truck. Please, be more careful with the places to rent and trucks' availability.Presentacion R.
El cliente no dejó un comentario.Cynthia B.
Recognizes Customers quicker. Say Hello I will be with you soon.Press L.
El cliente no dejó un comentario.lanique W.
Nothing it's fine the way it isLouise D.
El cliente no dejó un comentario.MAGGIECLAIRE P.
El cliente no dejó un comentario.Shenara K.
Great facility and nice folks working the counter. Would HIGHLY recommend this location.FREDERICKB M.
El cliente no dejó un comentario.MARK R.
The location is in a bad section of town to get to. Had to drive through a 2 foot deep puddle of waterScott E.
Very goodJames K.
El cliente no dejó un comentario.Leslie P.
El cliente no dejó un comentario.Katrina R.
El cliente no dejó un comentario.Samuel J.
Personnel great, very helpful. Equipment clean and good condition Location horrible Could not find a functional gas stationHoward H.
El cliente no dejó un comentario.Thomas V.
Air conditioning didn't workBrian J.
Make sure the equipment works properly. The ram dislogoded while I was driving. I called for emergency help,and no one called me back. Thankfully, my brother and nephew can to my rescue. I was a half hour late returning the truck, I hope U-Hual doesn't charge me for that.Veronica W.
El cliente no dejó un comentario.Brooke J.
The truck had broken ac and it was stick in heat mode so it was 100 degrees inside the truck. The windshield had a crack, the truck was out of alignment and airbag light was on. Very bad experience.Oleg S.
My first time renting and would docagsin from this location.shelly R.
El cliente no dejó un comentario.Hussain S.
El cliente no dejó un comentario.STEVE L.
El cliente no dejó un comentario.Kandice A.
Rate feces was in my unit when I swept it out...ENTIRELY TOOOOOOO MUCH...VERONICA B. | Overall Experience
El cliente no dejó un comentario.stephen l. | First Impressions
El cliente no dejó un comentario.monica B.
El cliente no dejó un comentario.bianca g. | Overall Experience
El cliente no dejó un comentario.Mehdi S. | Overall Experience
Sales Rep was awesome!Michael W.
El cliente no dejó un comentario.Wilma N.
El cliente no dejó un comentario.Lisa C.
El cliente no dejó un comentario.Chantay J.
El cliente no dejó un comentario.EDWARD S.
El cliente no dejó un comentario.Janice B.
The drop off area has a sign that says stay with your equipment and someone will come out. The people inside can't seem to be able to see the drop off area from behind the counter. I waited a while then went inside at which time the personnel were helpful and drop off was efficient.Kevin F.
Maybe just have more pickup trucks for customers to rentTerrance W.
El cliente no dejó un comentario.karen C.
Hire some more people like the employee at the counter as busy as he was he was still upbeat and I felt he cared about the customer A plusRalph j G.
El cliente no dejó un comentario.Aaron M.
El cliente no dejó un comentario.Edna D. | First Impressions
El cliente no dejó un comentario.Lovell F. | First Impressions
Brock went above and beyond installing my hitch. He went as far as to get a tap set (specialty tool for cleaning out very rusty holes) from a very far away uhaul location in order to get the job done. He could have easily said no, sorry we can't do this, but instead he fit me in to his busy schedule and stayed very late in the day to make sure it was done properly.Zachary P.
El cliente no dejó un comentario.Jason V. | First Impressions
I would lik to continue to use this facility n wish to have consistent services provided. I was disappointed that I had to pay for a padlock separately which I taught all of that comes in a package store room u would have given a key for.keanu m. | First Impressions
El cliente no dejó un comentario.Patrice O. | First Impressions
Make sure equipment is there when needed and clean before given to a customerAshley J.
Check engine light was on and interior was dirty. Went back in and complaint and was told don't worry about the light being on.Tanika H.
Not professional. Very rough behavior. I'm very shocked.MUHAMMAD H.
El cliente no dejó un comentario.Dawn O.
You could make checking in a little easierTamara H.
El cliente no dejó un comentario.Shanta T.
Nothing really. Couldn't get the 10' truck I wanted, but was given next larger (15') truck at same price. Rental process was easy and we'll coordinated. Might have been nice to have a full tank of gas when picking up the vehicle. But really didn't matter as I was able to return vehicle with same amount of fuel.Charles S.
El cliente no dejó un comentario.Ivan M.
The gas tank was on E the truck smell like cigarettes and it was very dirty in thereRoshall A.
El cliente no dejó un comentario.theresa A.
The service personnel was friendly and accommodatingAnthony F.
Good customer serviceMohammad O.
El cliente no dejó un comentario.Mitchell L.
El cliente no dejó un comentario.Vernice F.
El cliente no dejó un comentario.Todd B.
El cliente no dejó un comentario.Linda B.
The motorcycle trailer had trash in it. It should have been cleaned. The customer service concerning the reservation was good, expeditious, and professional.Demar M.
El cliente no dejó un comentario.Rosann W.
El cliente no dejó un comentario.Connor H. | Overall Experience
The staff was ok but the manager Brock was the worst!. I hated to ask a question if he was there. He was very rude and condescending to me and other patrons as well. I will never recommend this facility and I am not in any hurry to pay any fees owes due to my experience.eric f. | Overall Experience
The gentlemen that helped us were very nice and polite. Appreciated the help.Aimee V. | Online Move In
El cliente no dejó un comentario.BARBARA H. | Overall Experience
I put my property in storage boxed well and in bends as well. Nothing was stolen or missing. My property was full of mice drippings and i end up throwing away very special items. Very hurt and disappointed.rochelle h. | Overall Experience
I’m very unsatisfied a lot of my clothes and other belongings were damaged and destroyedRandy E. | Overall Experience
I put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end wellCrystal O. | First Impressions
Servicios adicionales en esta ubicación
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