Customer Reviews for U-Haul Moving & Storage at Genesee

2,553 comentarios

1400 Genesee St   Buffalo, NY 14211
(@ Barthel)

(716) 896-2345

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(716) 896-2345

1400 Genesee St
Buffalo, NY 14211
(@ Barthel)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Judith W. 
Clasificación:
2.0

The guy on front disk was so lazy and no professional when he deal with me very bad

ALIJAWAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Arthur W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
3.0

See previous comments.

John E. 
Clasificación:
4.0

Allow drop off at all locations because I had to drive an extra 16 miles from where I live now to bring the van back to the original area

Emanuel P. 
Clasificación:
3.0

I have reserved my truck and appliance dolly two weeks prior to picking it up when I got there they did not have the truck available that are reserved until the last minute one showed up, and on top of that I got no appliance dolly at all and could not move my refrigerator out of my old apartment.

Julian H. 
Clasificación:
1.0

Gas line was good but when I started driving it went down very quickly so that's how I took the gas but u-haul charged me $30 extra

Mayn U. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
2.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquis T. 
Clasificación:
1.0

The vehicle reeked of marijuana and they was dropping in the middle console. The staff at this location needs customer service training. Every encountered was inattentive, rude, dismissive and unprofessional. I filled a complaint with customer service already.

Shawn W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Selene C. 
Clasificación:
5.0

Perfect 😍

Ramesis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

IDRISUMBER S. 
Clasificación:
5.0

nothing to improve keep the same staff, from the person that rents the truck to the person that receives truck.. all in all very professional, friendly, and kindly open to many questions with good answers..

Maher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
3.0

Truck wasnt available on time

Carmen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Earl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen l.  |  Overall Experience 
Clasificación:
5.0

Very good customer service and good customer time in and out very nice location.

Laura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Towanna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myrna O. 
Clasificación:
3.0

Long time renter of U-Haul vehicles.

Valerie B.  |  First Impressions 
Clasificación:
1.0

Unclean vehicle at pick-up. Refilled fuel before drop-off. At drop-off, rep refused to come outside to check-in the vehicle. 2 hours later, I received a digital receipt with a $60 charge for fuel. Called to get refund and they sent me to U-Haul customer service rather than refunding me directly (which they can do from their location) and I had to wait an additional 45 minutes on hold with corporate to receive my refund. I will never rent from this location again.

SCOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zagabe N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rena S. 
Clasificación:
1.0

Very bad communication worker at the counter and even U Haul company said ,Actually U Haul counting by mileage and day but I rental pick up 14 sept 2021 and drop off 16 sept you guys took money 872.80 plus tax .it is very worst company

Rashid N. 
Clasificación:
5.0

I think the manager name is “Brock”, this man is a man of integrity, resolve, and excellence. The store is like a flower growing out of the broken concrete. It's in a terrible neighborhood and yet, this guy maintains EXCELLENCE. As a matter of fact, he is above excellence.

Alvin R. 
Clasificación:
5.0

The gentleman working at the desk was polite, funny and helpful. I highly recommend pre-registering on line, for a faster pick up process.

Jane Z. 
Clasificación:
1.0

Be honest...... not be on a personal phone call well dealing with customers

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  Overall Experience 
Clasificación:
1.0

The wait time was terrible. It took entirely too long. There were 2 ppl ahead of me and check in took 45 minutes with a rsvp.

Meagan L. 
Clasificación:
1.0

Employees were rude and left to go get Tim Hortons while I was there

Chelsea S. 
Clasificación:
5.0

You have wonderful people working here, very polite and helpful. Trailer rental was super fast and easy!

James T. 
Clasificación:
1.0

Did not have trailer I reserved, connected another trailer to my truck that didn't work for me. Then closed their office and basically told me go home cause they are closing. I drove off with wrong trailer, returned the trailer next morning was charged $40. Was meant to drive across country with the correct trailer for over a week. Had to cancel the entire trip.

Leo S. 
Clasificación:
5.0

Tell the one manager (not Brock) to stop badgering the one employee in front of the customers.

Rosalind M. 
Clasificación:
4.0

Everything was easy breezy from pick up to drop off. will use again

Chenelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassidy F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruopu S. 
Clasificación:
3.0

The employees were nice but it seems like they need more employees. Things moved very slowly and the computer was very slow. But i know they were doing the best they could but i was there for quiet amount of time where i should have been out much sooner

Jarvis P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allarae P.  |  Overall Experience 
Clasificación:
2.0

came go get my stuff, rat poop all over it. disgusting, wont be using again. they never answered the phone either, I was always connected to customer service who didn't have answer half the time. Moving Out was the best thing.

Gabrielle F.  |  Overall Experience 
Clasificación:
1.0

I have drive the truck 20 miles and they charge me for 40 miles.I was in rush so I didn't look at the paperwork that they made a mistake and wrote wrong mileage.they refuse to help me and charge $20 extra.

Mohammed M. 
Clasificación:
3.0

Only one worker. Seemed overwhelmed and very dry customer service. I had to wait almost a half hour to be checked out and the half hour wait time was deducted from scheduled time for return. Gas tank was at a quarter tank so a picture was taken to verify upon return so I would not be charged. I returned it on a quarter tank. I would not use this location again. I've used the perry st location and they were top notch

Latanya W. 
Clasificación:
2.0

El cliente no dejó un comentario.

MUHAMMADABDUS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
3.0

El cliente no dejó un comentario.

james R. 
Clasificación:
5.0

Excellent customer service very friendly employees

Paul P. 
Clasificación:
4.0

Other than the location i requested and thought I was going to pick the truck up from changing, everything went very smooth. Online check in took some getting used to but we figured it out and all went well. Staff was very friendly and helpful.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbera W.  |  First Impressions 
Clasificación:
5.0

Best U-Haul location and service hands down . Great customer service and excellent staff very helpful.

Dwight M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherene B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
1.0

As I walked in 2 employees were just sitting outside having a conversation as they seen me walk in. There was not any staff inside the location when entering. I yelled hello numerous times with no response then a staff member I believed mimicked me as I said hello from the outside area. Don't you know the staff that saw me walk in initially was the staff that serviced me!!! So they saw me walk in and knew I was not gonna be serviced or even acknowledged me when entering. When I talked to the man he almost made it seem like I was an inconvenience to him. This staff is horrible if you don't want to work there then quit!!!

RAYSHADD R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Allison D. 
Clasificación:
4.0

Manager is great!

Megan F. 
Clasificación:
5.0

It was perfect for what we need it

amalia D. 
Clasificación:
2.0

I was definitely overcharged for mileage. I was charged for 60 miles when that is not physically possible for my rental. I drove 4.6 miles from the location to my North Buffalo apartment, 0.7 miles to my moving location also in North Buffalo, then 4.6 miles back to the uhaul location. This was a total of 10 miles. 9.9 to be exact. I made no other deviations from this trip. The odometer read must have been wrong.

Taylor C. 
Clasificación:
5.0

I was stressed for time and the app on my phone wasn't working. They were able to help me quickly.

ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

Dont switch my reservation last minute 3 times in a row causing me to pay more in mileage.

Evan M. 
Clasificación:
2.0

I was really disappointed upon moving into my storage unit because the phone representative assured me I had a ground level unit. When i arrived it was not a ground level it was up high on top the floor level, and there were no other units available at this facility. This was a big disappointment due to the fact that I'm disabled and also I had my movers waiting to load my storage unit for me. I wouldn't have chose this facility had I known this unit would be unreachable for me. This really made me sad!

Valerie W.  |  First Impressions 
Clasificación:
5.0

Nada

Regina H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gabriel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
4.0

Staff was cool and professional. But a long line of customers waiting indicates a need for more staff.

Erick H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Alexander F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica S. 
Clasificación:
5.0

The person that helped me is always nice friendly and helpful 👍🏽

Monica S. 
Clasificación:
3.0

El cliente no dejó un comentario.

yolanda a.  |  Overall Experience 
Clasificación:
1.0

Desk attendant was on his phone on a private call on speaker while helping me. Did the bare minimum of taking care of checking me in, as well as sold me the wrong size ratchet straps without advising the correct ones. Truck had a large windshield crack, non-working a/c (the air didn't work in general), ABS light was on and alignment was off.

Avery W. 
Clasificación:
2.0

I selected another address to pick up the truck. Two days before picking the truck up, I received an email updating the address. This address is about 10 miles more from I will be moving. I called U-Haul and they mentioned that was the only place available with that truck size. It was a surprise for me because on the web site I selected the original place without any issue. Picking and dropping the truck was difficult for me (for the distance). During the day driving the truck, I called U-Haul asking for dropping the truck on Monday, and they responded that was not possible because the truck was already rented. I drove a lot to returning the truck. Please, be more careful with the places to rent and trucks' availability.

Presentacion R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
3.0

Recognizes Customers quicker. Say Hello I will be with you soon.

Press L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lanique W. 
Clasificación:
5.0

Nothing it's fine the way it is

Louise D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAGGIECLAIRE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shenara K. 
Clasificación:
5.0

Great facility and nice folks working the counter. Would HIGHLY recommend this location.

FREDERICKB M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
3.0

The location is in a bad section of town to get to. Had to drive through a 2 foot deep puddle of water

Scott E. 
Clasificación:
5.0

Very good

James K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel J. 
Clasificación:
1.0

Personnel great, very helpful. Equipment clean and good condition Location horrible Could not find a functional gas station

Howard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V. 
Clasificación:
4.0

Air conditioning didn't work

Brian J. 
Clasificación:
2.0

Make sure the equipment works properly. The ram dislogoded while I was driving. I called for emergency help,and no one called me back. Thankfully, my brother and nephew can to my rescue. I was a half hour late returning the truck, I hope U-Hual doesn't charge me for that.

Veronica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke J. 
Clasificación:
2.0

The truck had broken ac and it was stick in heat mode so it was 100 degrees inside the truck. The windshield had a crack, the truck was out of alignment and airbag light was on. Very bad experience.

Oleg S. 
Clasificación:
5.0

My first time renting and would docagsin from this location.

shelly R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hussain S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kandice A. 
Clasificación:
3.0

Rate feces was in my unit when I swept it out...ENTIRELY TOOOOOOO MUCH...

VERONICA B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

stephen l.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

monica B. 
Clasificación:
3.0

El cliente no dejó un comentario.

bianca g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehdi S.  |  Overall Experience 
Clasificación:
3.0

Sales Rep was awesome!

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilma N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantay J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lovell F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason V.  |  First Impressions 
Clasificación:
5.0

I would lik to continue to use this facility n wish to have consistent services provided. I was disappointed that I had to pay for a padlock separately which I taught all of that comes in a package store room u would have given a key for.

keanu m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice O.  |  First Impressions 
Clasificación:
4.0

I put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well

Crystal O.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Volver
arriba