Comentarios del cliente para U-Haul Moving & Storage at Freedom Mall

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Freedom Mall

Grado total:

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Alisha H. en

Grado:

Very nice and friendly would definitely recommend

Kenishia B. en

Grado:

The representatives for great

Ryan G. en

Grado:

El cliente no dejó un comentario.

gia m. en

Grado:

My experience was great

Katherine W. en

Grado:

I have nothing to add.

Damond F. en

Grado:

I moved out of my unit in August told the then manager. I guess she didn't carry that message on. But I continued to get calls about the unit even though we had not used the unit in over 5 months.

David B. en

Grado:

John Johnson did a great job! Thanks, John David

Rasean T. en

Grado:

Great experience, great people. Customers get unruly at times

Rosalind H. en

Grado:

Awesome staff, very helpful and polite

Nicole M. en

Grado:

I preferred to be called about this experience.

Gloria S. en

Grado:

El cliente no dejó un comentario.

Elizabeth M. en

Grado:

Someone should be at the counter most of the time.

RUFUS S. en

Grado:

The people at this site was very professional and good at their job.

Shirley R. en

Grado:

I love the reps at this store. I walked in when a lady was going off. The reps did not get angeyshe just kept telling the the customer what she could do.

Lauren C. en

Grado:

El cliente no dejó un comentario.

Zamitria G. en

Grado:

El cliente no dejó un comentario.

RUFUS S. en

Grado:

I arrived to return the truck 30 min before check in time, but had some thing to be place into storage at the drop off location. The attended stated that the truck could not be check unless it do not have anything in it, After unloading the stored items and check out, I was charge $40.00 for and extra day for 1 hr. over my check in time because of my unloading on Uhaul property. The attend stated that there was nothing they could do about the addition charge. I feel that this should have been explain to the customer in more detail if you are not check in with in a exact amount of for check in. Please correct this problem. I feel that this will help improve the Uhaul system.

travis D. en

Grado:

Rates could have been better.

decarlos B. en

Grado:

Everything was great Lester was a great help

Carey D. en

Grado:

Contact me for details

Aimee M. en

Grado:

El cliente no dejó un comentario.

MELROY B. en

Grado:

Thanks for being so excessible for me while I was in nc. Great staff clean facility and safe.

Morgan O. en

Grado:

El cliente no dejó un comentario.

Terese S. en

Grado:

Took way too long to get trailer and I missed my furniture pickup so I paid for nothing . Cashier and staff was walking around like they had all day

Judith K. en

Grado:

El cliente no dejó un comentario.

Brian D. en

Grado:

Not a thing!...I found my interaction at this location successful!...Lester was informative and on point! Thanks for the great service.

Debra J. en

Grado:

El cliente no dejó un comentario.

Selena K. en

Grado:

No issues at all

Joycelyn F. en

Grado:

El cliente no dejó un comentario.

Kenishia B. en

Grado:

From the time that i walked in the door, The ladies at the front desk were smiling and very patient. They took their time and made sure that i was satisfied with their service.

Claire M. en

Grado:

the associate who checked me in was so very very friendly and welcomed me to my new city!!

Lee-Ann H. en

Grado:

very courteous service. I was in and out in no time and he was very polite.

Hans W. en

Grado:

Outstanding and friendly service provided by Hattina and Leroy, who both went above and beyond in helping our family with our needs and answering our questions. Hattina demonstrated some of the finest customer service at a U-Haul site I have ever experienced. Thank you for maintaining such a great location!

Aisha R. en

Grado:

The rep was rude and unprofessional.

Debbie S. en

Grado:

El cliente no dejó un comentario.

Curt C. en

Grado:

First time renter at this location on observations the staff worked well together as my rental was blocked in and immediately a staff member left what he was doing and moved the vehicle so I could get on my way.

Niclette W. en

Grado:

If a customer calls to make a reservation a MONTH in advance your company should do what you can to fulfill that request. I only needed a 10’ truck instead got a 15’ and spent an outrageous amount on gas. Most likely will not use this company again.

Taheim R. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

Very good customer service.

Donald C. en

Grado:

Everything was great

Teresia H. en

Grado:

Lester always takes care of me

Annette T. en

Grado:

El cliente no dejó un comentario.

Joshua H. en

Grado:

Truck maintenance. Better understanding of the services you sell. Overcharged and had to argue for the return of money.

aaron J. en

Grado:

Great place

sandra g. en

Grado:

Very nice and patient

TRACEY D. en

Grado:

I enjoyed my service and will tell my family

Tim M. en

Grado:

Everything went smoothly and in a timely manner.

Nakema P. en

Grado:

Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌

Tim M. en

Grado:

Everything went well

kathy s. en

Grado:

Extremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.

joyce r. en

Grado:

The Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. Thanks again!

Shameerah B. en

Grado:

The service was great

joyce r. en

Grado:

Lester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.

PAMELA P. en

Grado:

I needed help immediately. He helped. What a relief. Thanks

Tanisha S. en

Grado:

I received excellent service.

BLANDENA M. en

Grado:

The representative was very knowledgeable and courteous.

SONJA C. en

Grado:

Great

Jessica G. en

Grado:

Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.

Adam T. en

Grado:

This is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken ca

lynasheia s. en

Grado:

Thanks guys for making my experience great !

gil e. en

Grado:

I love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.

nicole r. en

Grado:

1st month storage is free!

TIFFINE L. en

Grado:

Some staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retraining

kiwanna W. en

Grado:

My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!

MADIE S. en

Grado:

Led lights inside each cubicle would be nice.

Hattina B. en

Grado:

Everyone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!

Tony L. en

Grado:

Poor Customer Service in every aspect including management.

claude m. en

Grado:

Very friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!

Porsha S. en

Grado:

The staff is the best hands down, I rented from y’all a few times and the staff was always friendly and helpful. Thanks

RICCO W. en

Grado:

Will definitely give U-Haul all future business

HARTFORD C. en

Grado:

Pleased

lorena s. en

Grado:

My move out date was 10-10-18

Sheree J. en

Grado:

Great facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.

larry r. en

Grado:

No added comments

Felicia W. en

Grado:

The young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.

rickey s. en

Grado:

Na

Cheryl S. en

Grado:

Very, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. Thanks

Sheree J. en

Grado:

staff was very helpful and courteous.

D'Antionette G. en

Grado:

Great staff!!!

vinicius d. en

Grado:

Horrible service when I first got the storage unit I needed up having to get another one the next week due to issues on their part. I called to canceled the unit no one ever canceled it.

jennifer H. en

Grado:

All was well

William H. en

Grado:

i have to come back soon i owe them dinner

FREIDA M. en

Grado:

Randall, Heather, and the team at the Ashley Road location are great!!

Renita K. en

Grado:

The facility was nice and the customers were friendly however being out of town and handling things over the phone was very difficult. Had to call multiple times before issues were fixed.