Comentarios de los clientes para U-Haul Moving & Storage at Freedom Mall

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Freedom Mall

Clasificación general:

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Shirley L. | First Impressions |
Clasificación:

Having more than one person answering your phone call's would cut down on wait time.

Willie D.
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El cliente no dejó un comentario.

Beverly B. | Overall Experience |
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Many thanks to Lester and his staff. Score: 100 I've used uhaul several times and I I've always been satisfied I tried one of your competitors and that was a mistake. U-haul will always be my home away from home. Keep up the good work. U-haul is AWESOME!

Dianna R. | Overall Experience |
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I had a Great experience with U-haul I will pass the word. And I will always use U-haul. Thank you

Angela R. | Overall Experience |
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El cliente no dejó un comentario.

NICHOLAS F.
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El cliente no dejó un comentario.

JESSICA W.
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El cliente no dejó un comentario.

BRENDA C.
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Very professional, and informative and took time to show everything.

GWENDOLYN J.
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El cliente no dejó un comentario.

Lewis C. | Overall Experience |
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El cliente no dejó un comentario.

DERRICK M.
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El cliente no dejó un comentario.

Margaret F.
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El cliente no dejó un comentario.

Steven P.
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El cliente no dejó un comentario.

ROSALIND P.
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Uhaul should really consider including some free mileage in a rental. It was depressive that my mileage was more than the cost of my rental and i only went 30 miles and had the truck for only 2 hrs.

RICKY P.
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On time reservations

Sharie D.
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El cliente no dejó un comentario.

Reginald C.
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The staff are always friendly and professional. The equipment is well maintained. Most importantly, the service time is quick. Just what I look for.

James F.
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Lester is a very professional and helpful manager.

JOYCE R.
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I was satisfied with the customer service and I am glad I chose this location.

KARENANNE M.
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The trailer apparently leaked - I was moving a sofa from Charlotte to Richmond on a rainy day and when I arrived in Richmond and moved the sofa out of the trailer, it had huge wet spots in the middle of the seating ares.

DARRELL H.
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People were very professional and polite. In and out with no problems. Thank you all

Melanie M.
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El cliente no dejó un comentario.

Michael M.
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My initial truck was cancelled and no one could tell me why. Very frustrating. But that has nothing to do with this location. Was happy with their service.

Matthew P.
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El cliente no dejó un comentario.

John W.
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Did not receive dollies or furniture pads with the rental originally. Had to make an additional trip to the pickup location to retrieve the dolleys, did not pick up the blankets I was supposed to have during that time.

Jeremy R.
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UHaul needs a better way to guarantee equipment for customers. I had a vehicle tow dolly reserved that was reserved well in advance but was unavailable simply because the customer who had it was unable to return it on time. I don't fault the pickup location because they can't do anything about this, but U-Haul as a company needs to find a solution. It caused a significant issue for our move and this has happened multiple times in the past with U-Haul. There has to be a better way to ensure equipment is available. Not everyone has the luxury of flexible moving schedules, especially when moving to another state. In the future we will not use U-Haul if we can help it because the last 3 times we have used the company there has been major equipment issues that have left us in a bad situation. Your site offers the ability to schedule moving help for the date of the move, yet you frequently miss dates on the equipment that is needed. At that point the moving help can't do their job and has to cancel and then the customer is scrambling to find last minute helpers of which the trustworthy companies are almost never available at such short notice and the whole plan for the move falls apart.

Alex C.
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Too expensive just to rent a small trailer for 1 day . MD to NC

robert w. | Overall Experience |
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El cliente no dejó un comentario.

shaniqua G.
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Need to retrain the employees at this location. Very poor customer services !! The employee that worked Sunday October 11,2020 was horrible ...he never checked in the equipment that return , or give me receipt.

ERNEST G.
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El cliente no dejó un comentario.

Shondria F. | Overall Experience |
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El cliente no dejó un comentario.

Jody S.
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El cliente no dejó un comentario.

JAMES D.
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El cliente no dejó un comentario.

RICHARD R.
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El cliente no dejó un comentario.

Tyniesha Y. | First Impressions |
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El cliente no dejó un comentario.

Angela R.
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Lester is very good at making sure the customers need are met. He is very professional

ERICA Y. | First Impressions |
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I recommend you to all my friends!!

MICHAEL A.
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El cliente no dejó un comentario.

Dave S.
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El cliente no dejó un comentario.

HENRY E.
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All was well

LASHAE I.
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I tried the check in option online and I had issues with it and had to go inside the store which took some time to get everything figured out

Gary G.
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At this location one person was working that morning when i picked up the uhaul. when i made my reservation initially they failed to give adequate information about the payment policy and procedure. the person that waited on me was very distant. i just don't understand when people provide a service for people who pay, they seem to have a very cold and distant behavior. Please have people that want to do their jobs work in these places and give people all the necessary information so there will be no surprises when you arrive. it also would help if they would walk you to the uhaul and point out things that might be of importance at least to someone that is not familiar with a uhaul and may need some things explained.

CHRYSTAL D.
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El cliente no dejó un comentario.

Wanda W.
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El cliente no dejó un comentario.

Calvin B.
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Just overall great customer service; I felt like I was family

Eric C.
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I don't normally leave written reviews but the manager Miss Hattina was amazing, Sharp, witty, knowledgeable and changed my overall view from just U-Haul to must-use-again-Haul. She is a real leader.

VICTOR B.
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They are very helpful thanks!

Gary H.
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El cliente no dejó un comentario.

Marc D.
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Great experience. Professional, friendly staff. Will definitely recommend this UHaul location to others!

ROBERT W.
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El cliente no dejó un comentario.

Fonda W.
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El cliente no dejó un comentario.

Jennie R.
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El cliente no dejó un comentario.

ANTONIA V.
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El cliente no dejó un comentario.

MARK J.
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Everything, was outstanding !!!

JOSHUA S.
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Better Maintenance on trucks.

JERRY R.
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El cliente no dejó un comentario.

Darian B. | Overall Experience |
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El cliente no dejó un comentario.

VALERIE W.
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El cliente no dejó un comentario.

ALECIA H.
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The representative that assisted me at the Ashley Rd. location was very professional and polite! He made my experience such a pleasant one. My mother and I used the Wilkinson Blvd location a couple of weeks ago and had a HORRIBLE experience with them which is why I choose the Ashley Rd. Location and I'm so glad I did!!

James K.
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The open trailer had a lot of mulch and other junk in it. The location is too congested and small up front where all the trucks come and go. The folks there are VERY nice and professional I appreciate that they wear masks as required by state law currently.

KELSEY J.
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El cliente no dejó un comentario.

Rosetta F.
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Very friendly and helpful

KEYONTA C.
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It was a very great experience they were very helpful and friendly 💛💛🤎🤎

REGINALD C.
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This is a friendly professional location. Service is relatively quick. The equipment is always ready. One of my top locations for rentals.

LESLIE W.
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The gentleman that assisted us was very kind and knowledgable. We will definitely promote this location

JANESTER L.
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El cliente no dejó un comentario.

Israel L.
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Great service

SHAKEE D.
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Check the trucks before sending them out. I ended up experiencing a pest problem. Ton of ants in the truck bit me up & got in my things. I do understand though, that's not a common issue & not something you'd think you have to check for. But it happened & I don't want anyone else to go through it. Never know who has an allergy or something. Still though, my service, as usual, was great. The team at that store is A-1.

David F.
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The associate Lester was FANTASTIC! He should be recognized for his outstanding professionalism and friendliness. Seriously... he went above and beyond.

WILLIAM H.
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El cliente no dejó un comentario.

STEPHEN L.
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The staff were knowledgeable and very flexible with return policies. I would definitely use them again.

john M.
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Very good service

ROBERT B.
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Great. Coustimer servive

Erin C.
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Customer service was great. Everyone was so friendly. And the process was very easy.

GWENDOLYN T.
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El cliente no dejó un comentario.

ANDRE H.
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El cliente no dejó un comentario.

LUIS V.
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MrsHattie was excellent, truly helped me alot

Teyya G. | Overall Experience |
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El cliente no dejó un comentario.

Heather J.
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El cliente no dejó un comentario.

SYLVIA J.
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Everything went so well I can't think of a single thing that could be added . Service were very efficient👌👍

LINDA M.
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Breaks was not good side view mirror was swinging back and forth had to stop and tie my belt around it.

FELIX R.
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Exelent customer sevices

Jada J.
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El cliente no dejó un comentario.

Dynash J.
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El cliente no dejó un comentario.

Gregory L.
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We had trouble with the electrical package on our SUV. The lady (assistant manager named Hattie?)and a new employee (young black male) were so patient. They did everything they could think of to help us get our lights working so we could safely haul the trailer. I cannot say enough nice things especially about the young man! He was wonderful!

Carole Z.
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El cliente no dejó un comentario.

MICHAEL D.
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El cliente no dejó un comentario.

Frances T.
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This was the worse experience ever. John the employee decided that it was funny for the size storage space I requested which was apart of my rental as the employee insulted me the manager just sat and watch. I said to them both I am the customer and I don't find it funny about my chooses however I found it rude of the both.

Ali S.
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El cliente no dejó un comentario.

Teresa S.
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El cliente no dejó un comentario.

Michael T.
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Customer service was excellent. The location needs an exit onto the side street. Getting in and out of the corner lot is a little awkward and you must drive the wrong way (against the arrow) in the lot to pick up trailers.

Quanetta C.
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El cliente no dejó un comentario.

JACQUELINE B.
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El cliente no dejó un comentario.

Komi H.
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El cliente no dejó un comentario.

Tyson B.
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El cliente no dejó un comentario.

WILLIE R.
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El cliente no dejó un comentario.

Martha M.
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The lady that I rented the UHaul from at the pick up location was extremely nice and helpful!

Terry Z.
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El cliente no dejó un comentario.

Brian C.
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Clerk who handled my rental was outstanding.

Jimmie L.
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El cliente no dejó un comentario.

MEDARD D.
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None

Robert L. | Overall Experience |
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I enjoyed my stay with U-Haul you guys are very professional and polite and I appreciate that I would recommend family and friends

Monte M.
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El cliente no dejó un comentario.

NATOSHA M.
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El cliente no dejó un comentario.

LATRISA P.
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Need more dedicated employees that like to work. The manager was great

APRIL P.
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El cliente no dejó un comentario.

Robert A.
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I've used this location for several years and keep coming back.

Junior W.
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El cliente no dejó un comentario.

Francine O.
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El cliente no dejó un comentario.

Janell J.
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El cliente no dejó un comentario.

Sharon M.
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El cliente no dejó un comentario.

Trenton H.
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Everyone at the location was great to interact with and very friendly.

Myra S. | First Impressions |
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El cliente no dejó un comentario.

LAKIESHA L. | Overall Experience |
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El cliente no dejó un comentario.

michelle s. | Overall Experience |
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El cliente no dejó un comentario.

Nadine S. | First Impressions |
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El cliente no dejó un comentario.

mary m. | Overall Experience |
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El cliente no dejó un comentario.

SIERRA W. | Overall Experience |
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El cliente no dejó un comentario.

Jennifer A. | Overall Experience |
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El cliente no dejó un comentario.

JIM L. | Overall Experience |
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Everything was top notch

tykeria e. | Overall Experience |
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I rented a Uhaul truck twice for my move and a storage unit. Lester and Ms.Nadine were the two that helped me with my transaction. Their customer service was exceptional !! They made my process Smooth

Latonya W. | First Impressions |
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The General Managers Delonte and Lester was very Professional and the young Ladies Kathy and Lillian was as well

JOHN M. | Overall Experience |
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Nothing but great experiences with the facilities and staff. The store manager was incredibly helpful and nice. He understands the value of good customer service and he was a great guy all around!

marcus h. | First Impressions |
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Long hallways and only one entrance point! Not good when u have movers on the clock, the long hallways with only ONE entrance adds unnecessary time to moving in

marjorie j. | First Impressions |
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Each person I came in contact spoke, was very professional and quick service with a smile.

Alisha H. | First Impressions |
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Very nice and friendly would definitely recommend

gia m. | Overall Experience |
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My experience was great

Damond F. | Overall Experience |
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I moved out of my unit in August told the then manager. I guess she didn't carry that message on. But I continued to get calls about the unit even though we had not used the unit in over 5 months.

Rosalind H. | First Impressions |
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Awesome staff, very helpful and polite

RUFUS S. | First Impressions |
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The people at this site was very professional and good at their job.

MELROY B. | Overall Experience |
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Thanks for being so excessible for me while I was in nc. Great staff clean facility and safe.

Kenishia B. | First Impressions |
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From the time that i walked in the door, The ladies at the front desk were smiling and very patient. They took their time and made sure that i was satisfied with their service.

aaron J. | Overall Experience |
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Great place

sandra g. | First Impressions |
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Very nice and patient

TRACEY D. | Overall Experience |
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I enjoyed my service and will tell my family

Tim M. | Overall Experience |
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Everything went smoothly and in a timely manner.

Nakema P. | First Impressions |
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Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌

Tim M. | First Impressions |
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Everything went well

kathy s. | First Impressions |
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Extremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.

joyce r. | Overall Experience |
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The Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. Thanks again!

Shameerah B. | First Impressions |
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The service was great

joyce r. | First Impressions |
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Lester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.

PAMELA P. | First Impressions |
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I needed help immediately. He helped. What a relief. Thanks

Tanisha S. | Overall Experience |
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I received excellent service.

BLANDENA M. | First Impressions |
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The representative was very knowledgeable and courteous.

SONJA C. | First Impressions |
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Great

Jessica G. | First Impressions |
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Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.

Adam T. | Overall Experience |
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This is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken ca

lynasheia s. | Overall Experience |
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Thanks guys for making my experience great !

gil e. | Overall Experience |
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I love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.

nicole r. | First Impressions |
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1st month storage is free!

TIFFINE L. | Overall Experience |
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Some staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retraining

kiwanna W. | First Impressions |
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My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!

MADIE S. | Overall Experience |
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Led lights inside each cubicle would be nice.

Hattina B. | First Impressions |
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Everyone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!

Tony L. | First Impressions |
Clasificación:

Poor Customer Service in every aspect including management.

claude m. | First Impressions |
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Very friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!

Porsha S. | Overall Experience |
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The staff is the best hands down, I rented from y’all a few times and the staff was always friendly and helpful. Thanks

RICCO W. | Overall Experience |
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Will definitely give U-Haul all future business

HARTFORD C. | Overall Experience |
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Pleased

lorena s. | Overall Experience |
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My move out date was 10-10-18

Sheree J. | Overall Experience |
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Great facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.

larry r. | Overall Experience |
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No added comments

Felicia W. | Reservation |
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The young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.

rickey s. | Overall Experience |
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Na

Cheryl S. | Reservation |
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Very, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. Thanks

Sheree J. | Reservation |
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staff was very helpful and courteous.

D'Antionette G. | Overall Experience |
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Great staff!!!

vinicius d. | Overall Experience |
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Horrible service when I first got the storage unit I needed up having to get another one the next week due to issues on their part. I called to canceled the unit no one ever canceled it.

jennifer H. | Overall Experience |
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All was well

William H. | Overall Experience |
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i have to come back soon i owe them dinner

FREIDA M. | Overall Experience |
Clasificación:

Randall, Heather, and the team at the Ashley Road location are great!!

Renita K. | Overall Experience |
Clasificación:

The facility was nice and the customers were friendly however being out of town and handling things over the phone was very difficult. Had to call multiple times before issues were fixed.

No se han enviado comentarios para esta ubicación.

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