Customer Reviews for U-Haul Moving & Storage at Fouraker Road

217 comentarios

1501 Normandy Village Pkwy   Jacksonville, FL 32221

(904) 760-5786

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(904) 760-5786

1501 Normandy Village Pkwy
Jacksonville, FL 32221

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Archie W. 
Clasificación:
5.0

I had a pleasant experience at both locations.

Diana E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney C. 
Clasificación:
4.0

I tried the remote pickup but never received a lock box code to for the key. Had to wait until the next morning to pickup the truck.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen C. 
Clasificación:
5.0

Very body is very nice Thank you so much for all your help

Diana C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Myesha O. 
Clasificación:
4.0

Get consistent with hours of operation. Store was more than 10 minutes late opening the day I picked up my rental. Also, the phone systems answering recording reflects weekday hours that close at 7 PM. When I arrive to return the truck after a very long 2 days I was told the store closed at 5 PM. Frustrating to a customer who is already exhausted.

Craig B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea B. 
Clasificación:
5.0

VERY friendly and helpful staff and an amazing facility.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya M.  |  First Impressions 
Clasificación:
2.0

Change burnt out tail light. Stopped off at another dealer the man said he wasn't qualified to change out a bulb.

JEFFRY R. 
Clasificación:
5.0

associate was very helpful,knowledgable and corteous

Vincent G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMISHA M.  |  First Impressions 
Clasificación:
5.0

Keep up the good work.

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
2.0

Investment

Kody G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niya M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonita D.  |  First Impressions 
Clasificación:
3.0

There Was No Dumpster To Use Without Paying 25$.

Mickel1 S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B.  |  Online Move In 
Clasificación:
1.0

Stay open. We returned our truck at 3:30 and no one was there. When we picked up the truck it was told oh the truck is over there. Don't you pull them up for a client. Service at this location socks.

Bernard M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALICIA U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brenda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOWEN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lafaire P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
5.0

They did an outstanding job getting the right Trailer for me.

David M. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATRINA J.  |  Overall Experience 
Clasificación:
5.0

Nothing! Both picking up and dropping off trailer went exceptionally smooth and quick. I wish all employees represented their companies as well as these two do. You should not worry about these two, rather reward or let them know how well they are doing. I know complaints come quick but complements very slowly.

Mark H. 
Clasificación:
5.0

This is the best place I have ever rented. This will be the only place I rent and tell my friends to rent.

Deborah P.  |  First Impressions 
Clasificación:
5.0

Quick in & out. No hassles. Thank you for a smooth transaction!

Danny R. 
Clasificación:
3.0

Only 1 counter /cashier person, so I had a longer than expected wait time for service. That's very I'm giving an average review. Overall, Mr. Craig was a wonderful attendant. Very knowledgeable of my needs and helpful. I give Mr. Craig an above average rating

Clara D.  |  First Impressions 
Clasificación:
3.0

Only 1 attendant at the am time I was there. Had a longer than an expected wait time. Once I was attended to byvMr. Craig, everything went swiftly and smooth. Craig was very knowledgeable and helpful. Very friendly

Clara D. 
Clasificación:
1.0

The trucks ceiling was falling in, there were greasy hand prints everywhere. The interior was nasty. I had to put my 1 year old in this truck and feared for her to reach her arm out and touch anything! The ramp on a 26 ft truck is extremely short and a very high incline to move heavy furniture such as fridge large ac etc!! There's no way for 2 people to hold a dolly back with that much weight on it on a ramp that steep!!! Do better. You force people to rent from others who have the longer ramps that should be a requirement to move easily. Now my knee is busted and pretty sure my rotator cuff is torn! DO BETTER!!!! I have pics of everything mentioned even my jacked up knee and ankle!!

Angela J. 
Clasificación:
1.0

Not enough help...call center provides mis informed information....bad attitudes at call center..long lines..

CORINTA S.  |  Overall Experience 
Clasificación:
5.0

Will always use this facility and highly recommend it to anyone.

WENDELL A.  |  Overall Experience 
Clasificación:
5.0

The guy that helped me get the trailer rented and hooked up was great. He would get 6 stars, the weather would get -1. Pouring rain and he still got me on the road with no complaints. Returning via the app was a nightmare. Would not recognize my location no matter what. Tried different ways to try to get it to move on. Had to call the next day to complete rental.

ARNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Staff is very friendly!! Great job!!

Marquita K.  |  Online Move In 
Clasificación:
5.0

They were a life saver with a last minute van rental. We had a reservation at Budget and the morning we were due to pickup van our reservation was canceled because they had no van available. This was the first of many trips from FL to N.C. as we are moving my mother law here to live with us. Uhaul will get all my future business.

Sheryl V. 
Clasificación:
5.0

Having difficulties with the truck, the uhaul team stepped up and treated us beyond fair.

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A.  |  Online Move In 
Clasificación:
5.0

I was able to do what I needed to do in a timely fashion.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy I.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent C.  |  First Impressions 
Clasificación:
1.0

Only one attended..lines were very long, attended stated he had no employees..taxes were almost 10.00 From 129.00 he said he wouldn't charge for the 10.00 lock but seems as though he did with the 10.00 tax!! Units are overpriced for the dimensions

CORINTA S.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

GWENDOLYN R. 
Clasificación:
5.0

The stuff super with all the questions I had regarding the service about the facility.

Laverne A.  |  First Impressions 
Clasificación:
5.0

I was very pleased with service I received from the moment I entered the building.

Janis I.  |  First Impressions 
Clasificación:
5.0

Everything was up to my expectations

WENDELL A. 
Clasificación:
3.0

I filled the talk past 3/4. But they charged me another $23 for fuel. When I picked up the truck it was just below 3/4. Feels like this is a tactic or they would just fill the truck up before rentals. There is a gas station literally next door.

STEVEN G. 
Clasificación:
5.0

I am beyond impressed with this facility. I was moving from a different storage facility and the man working at the desk was wonderful. He walked me through every step and told me everything I needed to know. I am paying HALF of what I was at my other unit here. Awesome pricing and outstanding units.

Morgan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lillian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEAL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector T. 
Clasificación:
5.0

Nothing the agent was very helpful and polite.

LEE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWRONDA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT M. 
Clasificación:
1.0

I am a very dissatisfied customer that they charged my account more money than I expected. Yes, I might have been a little late in bringing the rental truck turned-in but I did call the DISPATCH for U-HAUL and I told the U-Haul Service Rep. that I was on the way to the U-Haul on Normandy to turn in vehicle; she stated that I can park the car and leave the keys. But, the next day they charged my credit card a higher rate than what was on the agreement. I went from the North Side to the West Side on approximately 6 trips which includes 3 going and 3 returns. I even filled the tank with gas and they charged me for no gas and extra miles. This did not make sense to me; so hopefully in the near future that I will never use U-Haul and will not recommend U-Haul to anyone because of the extra blind charges that was not acceptable to me to pay. I am still upset and very dissatisfied with U-Haul. Ms. Cathey Richards/904-508-5563

CATHEY R. 
Clasificación:
4.0

Took 4 weeks to close my unit

william b.  |  Overall Experience 
Clasificación:
4.0

The trailer for an office at the location leaves a lot to be desired. It's way too small to be comfortable. No place to sit while waiting. The person there, however, was very nice.

JOHNNA B. 
Clasificación:
5.0

Young man was very helpful and professional. He interrupted his lunch period to assist me. Exception service. He made up for the lack that was experienced prior.

ANDREWB M. 
Clasificación:
3.0

No personnel when dropped off on Saturday late afternoon approximately 4pm ish. Used dropped box option.

Paul E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCEDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd G. 
Clasificación:
5.0

Evidently the 10X10 trucks are very popular and we did have trouble finding one in our area to go one way to NC. The pick up location was very helpful and easy to find.

JOHN T. 
Clasificación:
3.0

The app and website via text message link were a nightmare to use neither were letting me pick up or return my truck couldnt get ahold of customer service i sat on hold for 30 mins to turn around and get put on a wait list for 57 mins later noone put moving pads on the truck and noone was at the store or able to answer the phone to help me out. If i had another option other than uhaul id try them before returning or advising other friends to go here

Vincent M. 
Clasificación:
4.0

I was able to pick up a UHaul at this location after I went to 3 other places even though I had a reservation. My reservation was at 8:30 on the north side of Jax and I was not able to find another uhaul that I needed until 10. I felt as if the other 3 locations were giving us the run around and I was 2 hours late getting to my destination. I do appreciate the manager, Caitlin, at the Normandy location as she was able to help us resolve the issue.

Charlie S. 
Clasificación:
5.0

Everything worked out fine. On-site help was great and very knowledgeable when I picked up the trailer. The website wouldn't let me check in at drop off.

REX G. 
Clasificación:
5.0

Just happy to praise the two people at this branch that helped me get through a tough move of some stuff.

JAMES W. 
Clasificación:
3.0

Good and friendly service

rufus r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole H. 
Clasificación:
5.0

Should have a better office that is functional

BENJAMIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

Gracias

barry L. 
Clasificación:
5.0

Mobile check in wax easy and convenient

Michelle A. 
Clasificación:
3.0

El cliente no dejó un comentario.

BLAINE T. 
Clasificación:
5.0

customer service is great.

KEVIN C. 
Clasificación:
5.0

Nothing everything went smoothly

DEBRA L. 
Clasificación:
3.0

Hard to find the trailer. It's way in back

Robert J. 
Clasificación:
3.0

I was charged for a dollie that wasn't even in the truck and no one was on sight to give me one

KERISTIN G. 
Clasificación:
5.0

Great idea converting Kmart into a indoor storage

WILLIAM M. 
Clasificación:
5.0

They were very friendly and had the equipment I wanted, even though the website offered me something else. It was easy and very affordable. I think the last time I rented a moving van it cost me 3 times what I paid for this one.

LISA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

INA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT F. 
Clasificación:
5.0

She did a excellent job,

william b.  |  First Impressions 
Clasificación:
5.0

The two gentleman were very outstanding individuals. They were extremely polite, gracious and professional. I am glad to see such high quality employees representing U-Haul.

ANTHONY P. 
Clasificación:
5.0

The general manager is amazing, friendly and kind. Went above and beyond for me the customer.

Johanna A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALFRED A. 
Clasificación:
1.0

I was over charged and also charged for a dolly that wasn't inside the truck Would never recommend U-Haul to anyone after my recent experience

Latoya H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN G. 
Clasificación:
1.0

The information provided by this location was different than what was provided by the call center. The rep had no explanation other than a 10” truck cannot go one way while the call center said it wasn't available due to someone else using it even though the truck was there. The uhaul also smelt like cigarettes.

Gabrielle F. 
Clasificación:
5.0

The manager was very helpful and friendly and was respectful of my wishes and concerns took great care of me, got me a truck I needed and had it ready when I needed it ,I. Didn't have to wait 30 minutes like other uhauls this location knows how to get the customers in and out .

JAMES H. 
Clasificación:
5.0

Nothing, this location was very convenient and easy to enter and exit. Staff was very helpful, friendly and professional.

Joe W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUVISER B. 
Clasificación:
2.0

You really need better security. My unit had my lock torn off. Fortunately nothing was missing,

Laurence C.  |  Overall Experience 
Clasificación:
5.0

Outside of truck was filthy. Inside on the drivers side cab door & seat needed cleaning. The rest of the truck was clean.

Jennifer R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jan C.  |  Overall Experience 
Clasificación:
2.0

Normandy site is located in a mobile trailer in a parking lot of a old K mart..appears to be a start up no boxes, pads, or dolly there. as required on original request. I had to drive 8 miles to Blanding Blvd Uhaul location to get a dolly, boxes and furniture pads taking time away from loading truck.

BRENDON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn G. 
Clasificación:
3.0

the pick up person could explain the check in alot better. the trucks mirror would not stay in place and keep moving all around. Completely unsafe.

david B. 
Clasificación:
1.0

I rented a 15 ft U-Haul because I had to move 12 ft metal for my roof. When I got to Home Depot the guys started loading the sheets in the 12 ft sheets only went to the back of the door. I rented a 15-ft truck but they gave me a 12 ft be careful with this company

Adrain R. 
Clasificación:
1.0

I ordered the truck for 10 hours and they tried to say I was only allowed 8 and then charged me an after hours service charge. I only had it 8 hours and 40 minutes. If you reserve online they need to honor the hours especially if they are closed when you drop off the keys.

John M. 
Clasificación:
5.0

Extraordinario servicio al cliente

EDWIN R. 
Clasificación:
2.0

location on maps, employees

Matthew W. 
Clasificación:
1.0

I rented a truck and dolly. Dolly was never provided made the move very hard did get a credit back for the dolly not being in the truck but 26 ft truck was junk and under maintenance just up the road 2 miles U-Haul has a maintenance shop right by our post office but this truck did not have dash lights that worked at night and made it very dangerous. Driver side back tire was very bold all the other tires look good also caused problems because the truck got stuck in loose gravel. I understand why there's so many bad reviews for this place last time I will ever rent with U-Haul!

Adrain R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charis R. 
Clasificación:
1.0

Location is a creepy temporary trailer in the middle of a parking lot. Its small and dark, not well lit. The emplowas amazingly friendly and very helpful however.

ASHLEY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

HERMAN Z. 
Clasificación:
5.0

Equipment was above par and in better condition than most other sites. Customer service was outstanding.

tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H. 
Clasificación:
4.0

Excellent if only there was an attendant present I rushed to arrive by 10:45 am only to wait to be checked out not until 12:08p because the employee was elsewhere working on the property. He was alone and left his radio in the office.

AUDREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mattie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

TRUCKS REALLY NEED TO BE SERVICED. ALOT OF SCRUBBING NOISES

Michelle D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allan A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rhianna S. 
Clasificación:
1.0

I requested a 17' truck, son had to pick up, after I got home found out it was a 20' truck. Figured hell yeah Got more for less. A big fat fucking NOPE. Was charged for the higher rate along with higher mileage. When I called got no help and they even hung up on me. Went to Budget the next weekend and their trucks are newer and don't have shit in the back like dolly and blankets taking up precious room that I PAID for as can't remove unless I PAY for it. Fuck UHaul. That's the last time I ever see you cunts again.

William N. 
Clasificación:
5.0

Victoria was very professional and helpful. This location next to the beltway turned out to be more convenient than I first realized which saved a few bucks on mileage too. A good experience.

Cornelius S. 
Clasificación:
5.0

very good customer service

Jimmy D. 
Clasificación:
5.0

Staff was very nice and helpful

Stephanie B. 
Clasificación:
2.0

Firstly, this was NOT the location I was supposed to rent from. THAT location on normandy and lane did not have the truck that I had booked early this this morning. With no apology or anything, they sent me another two or 3 miles down the road to this location at Fouraker Road. When I got there I drove around the parking lot for a few minutes because I couldn't see where The office was! It turns out it was in an unmarked trailer in the middle of the parking lot. The girl behind the counter was not wearing a mask and I had to stand with her in a very confined space while she process my rental. And then she forgot to add the moving pads that I just ordered so I had to go back in there. The van itself was dirty on the outside but otherwise in good shape no complaints about the actual vehicle and its condition. My complaints there for a more about The first location at Normandy and Lane Boulevard. There was a ridiculous wait time and on top of that they screwed up my reservation and inconvenience me quite a lot. All in all I was not particularly happy with the rental process. I would not recommend that location to anybody.

CHRISTOPHER M. 
No se han enviado comentarios para esta ubicación.

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