Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Heather and her staff were amazing! We were treated with such kindness and respect during a difficult time. Thank you U-Haul. 😊
Melissa R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAYMOND B
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Kurt L
Rating:
5.0
Customer did not leave a comment.
Sharon W
|
First Impressions
Rating:
5.0
It was a great transition with great people
Natalie B
Rating:
4.0
Customer did not leave a comment.
Glenn W
Rating:
5.0
Customer did not leave a comment.
Dora E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jim P
Rating:
5.0
lower your rats
TOMMIE T
Rating:
3.0
The clerk gave a truck with no ramp attachment knowing that I asked for a truck equipped to move a stove. Having no ramp made it very difficult to load the stove on the truck. My husband had to rent more equipment to finish the job.
Sandra B
Rating:
5.0
For a stressful experimce the team was amazing. From the manager to every associate I love them lol Heather the manager went above and beyond
Ethel W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tytiana C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carrie-Anne Z
Rating:
5.0
They met me outside and told me I didn’t have to do anything. They’ll email me a receipt so I don’t know about any of them questions.
Cassandra P
Rating:
5.0
No Complaints!!
Reshawnda S
|
Overall Experience
Rating:
5.0
Best service for moving long distance
Victor J
Rating:
5.0
Thank you. Professional, friendly and helpful.
Vincent G
Rating:
5.0
All went very well!
Marvenia r
Rating:
5.0
Customer did not leave a comment.
Terry M
Rating:
5.0
Customer did not leave a comment.
CHAKEIYA N
|
First Impressions
Rating:
5.0
At the end of our move, they welcomed us into Jacksonville like family. Very nice folks. Mr.Eddie was very helpful!!!
Lawrence W
Rating:
5.0
The General Manager was amazing and worked with me to make the most of my rental.
Bret G
Rating:
5.0
Customer did not leave a comment.
Bianca M
|
Overall Experience
Rating:
3.0
Recommend have front counter help with a better personality.
cherie T
Rating:
5.0
It wasn’t bad just meds some upcoming and the AC must not work
Alexis M
|
Overall Experience
Rating:
5.0
Just be prepared to refuel the truck as they don't keep them full due to issues of with stolen gas.
William F
Rating:
5.0
Back in the day you had unlimited miles now you charge .99 for every mile. It cost me more to rent the truck then what I needed to pick up. Honestly not worth it. Would have rather paid for shipping then the uhaul
john g
Rating:
5.0
Nothing
Azel J
Rating:
5.0
Customer did not leave a comment.
William G
Rating:
5.0
Very professional and respectful people
Ronald J
Rating:
5.0
Staff very helpful, knowledgeable and friendly.
Cynthia W
Rating:
5.0
Gracias a Justin por su trabajo
Carlos G
Rating:
4.0
The young lady and young man who helped us were awesome, I'm only giving 4 stars because I was there on Saturday 09/05/26 around 2:00-3:00pm trying to rent the same equipment but the store didn't have an appliance dolly and the girl who (didn't) help me appeared to be very lazy and uninterested in helping me. I asked her to see if another store had an appliance dolly in between her store and where I was going on University Blvd and she appeared that she was really aggravated to have to call but she did call 2 other stores and they didn't have one so my husband and I decided to postpone picking up our items until yesterday. Our service picking up and dropping off yesterday was excellent.
DEBBIE R
Rating:
5.0
Customer did not leave a comment.
Russell W
Rating:
5.0
Customer did not leave a comment.
Ronald J
Rating:
5.0
We made 4 trips in our move from Jacksonville back to SC and without question Heather and her team were the most helpful and friendly. This location was clean and organized, even in the bathroom. I made sure to tell Heather this personally.
eric s
Rating:
5.0
Team was awesome
Andrew P
Rating:
5.0
Excelente
Yuri G
Rating:
5.0
Customer did not leave a comment.
Teresa d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Loretta D
|
Overall Experience
Rating:
5.0
This is the best uhaul facility I have been to. Everyone is friendly and the trucks are always clean. They help keep my business running
SUE W
|
Overall Experience
Rating:
5.0
L
Maria Y
Rating:
5.0
Great customer service......promote the rep ASAP.
JAMES G
Rating:
5.0
Customer did not leave a comment.
MELVIN J
Rating:
4.0
I have no complaints.
Keisha M
Rating:
1.0
My whole U-Haul experience was disappointing and I will never recommend or ever return. I rather pay double at Enterprise Rental than support this company. The day before I was scheduled to pick up the cargo van that I reserved my pick up location was changed without a call. So I called to get an explanation and make sure I go to the right location to for pick up. They said the location’s van had mechanical problems and they pushed the pick up location to the nearest one. Which was not accurate. My reservation was pushed to a different town, when there were several locations within a 10 mile radius of my original pick up location. So I had to take time out of my busy day and do your company’s job. I called a couple locations that was closer and found a van that was available. My reservation was switched. Then the next day when I went to pick my van up it was given away. My pick up window was between 2-3 pm yesterday 8/29/26. I arrived at 2:20pm, when pulling in I seen a cargo van leaving. I was told by the employees they didn’t think I was coming to pick up the van so they gave it away to another customer. I was within my pick up window. I asked why wasn’t I given a courteous call before my reserved vehicle was given away. The employees said they were busy. Let me make note there was no one in the building and they were playing games on their phone. They didn’t seem too busy to make a call. Then I had to wait for another van to be returned. It was the most unprofessional experience from start to finish. From my reservation being moved to a different city, to me having to find a closer location with van, to that van being given away.
Daniele M
Rating:
4.0
gas was marked wrong it was taken care of however only had a quarter tank of gas If I was going anywhere I would have to start out stopping to get gas losing time ....gas should be at least a half of tank Mileage was one mile off was taken care of in my charges employees very helpful
Arthur I
Rating:
5.0
The only problem with the truck was no a/c, that’s it .
Cameron C
Rating:
5.0
Heather was amazing, she was extremely professional, courteous, and knowledgeable. On the 3 times I was ar her location she always had a smile and made me feel valued. She is what made me rent from UHaul.
Mark P
Rating:
3.0
Customer did not leave a comment.
pamela j
|
Overall Experience
Rating:
5.0
My experience was very pleasant. I would definitely recommend uhaul and this location to family and friends. Both employees i encountered were helpful and friendly.
Katie J
Rating:
5.0
Customer did not leave a comment.
Gabriel G
Rating:
5.0
Customer did not leave a comment.
LARRAINE K
Rating:
1.0
The manager was real rude. Talking about her stomach hurting so she gave an attitude and did not explain to me or help me get what I need
aluk a
Rating:
5.0
Nothing. I was in quick out quick and check in was easy.
Donald M
Rating:
3.0
Customer did not leave a comment.
LORIAEL S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexas D
Rating:
1.0
Took out payment twice!!!!!!!!!
Cheryl K
Rating:
5.0
Change nothing. The Normandy blvd staff was extremely polite and helpful. This was my 1st trailer rental in decades. I was amazed at how easy the employees made this. The staff was proactively involved and courteous. The rates were very fair. Excellent experience, thank you.
julian h
Rating:
1.0
The manger was extremely nasty never rent from this store again
Shanprale M
Rating:
5.0
REPRESENTATIVES WERE FRIENDLY AND VERY HELPFUL. NO IDEAS ON HOW TO IMPROVE.
Kelvin K
Rating:
5.0
Customer did not leave a comment.
Quintina G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
Mozetta S
Rating:
5.0
Customer did not leave a comment.
Levi H
Rating:
5.0
Thank you for all your help!!!
Surenny V
Rating:
5.0
I really love this location and the customer service from the Uhaul team. The equipment and trucks are well stocked and available.
Tracy S
Rating:
5.0
Customer did not leave a comment.
Nitisha E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Caleshia W
Rating:
5.0
This was the best experience I have ever had with U-Haul. Heather and all her staff were amazing.
Nicole m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jameka E
|
First Impressions
Rating:
5.0
Guy at the counter was great
Maclyde P
Rating:
5.0
Customer did not leave a comment.
SHEILA M
|
First Impressions
Rating:
5.0
Hannah was awesome fast friendly and professional! Which all staff seems to be this is a great location everything was on point!
alchari l
Rating:
5.0
Customer service was outstanding. Supplies and truck were perfect. No problems at all.
Lyn J
Rating:
5.0
Customer did not leave a comment.
taysha b
Rating:
5.0
Customer did not leave a comment.
Tamara J
Rating:
5.0
Heather is a great store manager. We should have more people in this world that great of a person. She and her team made this process smooth as possible.
Destiny H
Rating:
5.0
Heather and crew were very helpful. They had me picking up my truck 103rd and Heather moved my reservation back to her location on Normandy were my storage unit was. They were friendly and helpful. I appreciated all their help since I flew in fro m Wisconsin to drive my stuff back to Wisconsin.
Brandy L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trevor H
|
Overall Experience
Rating:
5.0
Great service! Heather was awesome.
Shantell C
Rating:
5.0
Customer did not leave a comment.
MIKAYLA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randall B
Rating:
4.0
Customer did not leave a comment.
Atis O
Rating:
3.0
No coment
RAFAEL B
Rating:
5.0
I chose this U-Haul location because it is close to my home and climate-controlled. If I remember correctly, the controlled range is posted as 70 - 85 degrees. It was 80 degrees inside. I wish it were maintained toward the lower end.
Ron S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Steve R
Rating:
5.0
None
MELLOWNEASE E
|
First Impressions
Rating:
5.0
Nothing
FRANCIS M
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
Customer did not leave a comment.
Kevin R
Rating:
5.0
Trailer had debris left in bed. Had to blow it out to clean before loading
John L
Rating:
5.0
As soon as I drove off the lot the gas dropped from 7/12 to half a tank,… literally as I drove off the lot!
Justin M
Rating:
5.0
Leave it the same. Thanks
james j
Rating:
5.0
Very well managed!
Joseph S
Rating:
5.0
Everything was good. Customer service excellent.
rosalind j
Rating:
5.0
All good here too.
Ron S
Rating:
5.0
Highly effective manager. Knows her product, knows her software, knows how to manage her staff. Efficient and professional with a friendly demeanor. Made the move so much easier having a professional site to begin my move. Heather understood my needs as a returning customer. I feel this location is the best U-Haul center I have visited through the many years I have been a customer.
BRIGIT A
Rating:
5.0
Customer did not leave a comment.
Jenna M
Rating:
2.0
Truck was clean , people were nice but the fuel tank was completely empty. They told me it had a quarter tank but it wasn’t true. I don’t understand why they have the fuel tank empty. If you need the truck immediately you will have to stop first at the gas station and fill it up first. I dislike that. That is something that happened to me in my last 3 rentals. I consider it should be different.
YOELVIS D
Rating:
5.0
The manager was a all-star!
MICAH C
|
First Impressions
Rating:
5.0
Thanks for all your help
Dora E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natacha S
Rating:
5.0
Customer did not leave a comment.
Robert F
Rating:
5.0
Victor was very helpful and professional. He processed my pickup quickly and efficiently!
John M
Rating:
5.0
Victor was awesome and very calm as he multitasked working with me and another customer therefore getting everything correct.
Natalie B
|
First Impressions
Rating:
5.0
Staff was very kind
Diana S
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Thanks
Leroy C
Rating:
1.0
Very disappointed. Selected Mobile pickup of truck and booked movers . After locating the truck the app directed me inside to the counter to get the key. I had to wait 25 minutes to get the key. Once I got the key I was told to get my appliance dolly inside the store and take it to the truck myself. This truck was all the way at the end of the lot not to mention it was raining. I’m a 61 year old disabled woman. I had to call a friend to drive up there just to put this dolly in the truck. Then I leave and the truck was almost out of gas. This was all absolutely ridiculous. To top it off the movers I hired through UhAul apparently went out of business leaving me frantically scrambling at the last minute to hire other movers. Worst was the movers that closed told me the night before they were supposed to show up that they let the UhAul office know a month earlier. Absolutely miserable experience.
DEIRDRE C
Rating:
4.0
Upon getting to location we were loading at we realized there was oil residue in the back of truck. The stench so strong it is impossible not to notice which means the truck was not cleaned before we got it. Due to time constraints, we cleaned it ourselves so we could load. That kind of issue should not have happened.
Julie A
Rating:
5.0
Customer did not leave a comment.
Tianna D
|
First Impressions
Rating:
5.0
Thank you Heather for working with me. You made this whole experience wonderful.
Ann T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachary L
Rating:
5.0
Customer did not leave a comment.
Kenneth K
Rating:
5.0
Muy excelente.
Vincent G
|
Overall Experience
Rating:
5.0
One way rental to 1566 Hwy 380, Prosper, TX
casey w
Rating:
5.0
I have had nothing but wonderful customer service from here. If I need a storage unit, I will come here.
TERRI T
|
First Impressions
Rating:
5.0
My experience was very good. Always felt safe. That was very important to me. Thank everyone
KATHY R
|
Overall Experience
Rating:
5.0
Keep hiring great people.
TERESA W
Rating:
5.0
Customer did not leave a comment.
William H
Rating:
5.0
Great equipment, knowledgeable staff and very customer friendly! Thank you and very much appreciated! Highly recommend them.
Jim L
Rating:
5.0
Customer did not leave a comment.
Charis W
Rating:
5.0
Customer did not leave a comment.
Jennifer B
Rating:
5.0
Customer did not leave a comment.
kenny m
|
Overall Experience
Rating:
5.0
The drop off was quick and efficient. Staff was great
eileen f
Rating:
5.0
Customer did not leave a comment.
thellar g
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DERRICK H
Rating:
2.0
Drop off instructions were unclear.
Rachel S
Rating:
5.0
Customer did not leave a comment.
Richard T
Rating:
5.0
Customer did not leave a comment.
Jennifer A
Rating:
5.0
Nothing
Charles R
Rating:
5.0
Very Professional Ladies! Ms. Heather was very kind and understanding. Her Assistant Hannah was great as well.
CHERYNA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey M
Rating:
5.0
Great customer service focused staff, Helped me with all our questions and needs. Thanks you guys for all your assistance.
Daniel M
Rating:
5.0
Staff extremely professional and knowledgeable. They did everything possible to make this process an outstanding experience. Absolutely a great experience.
CATHLEEN T
Rating:
4.0
Customer did not leave a comment.
Christina L
|
First Impressions
Rating:
5.0
Being a U-Haul customer for so many years
Starr L
|
First Impressions
Rating:
5.0
Justin helped me and he was great. You can really tell he knows his stuff.
Annaliese L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Darcel W
|
First Impressions
Rating:
5.0
Thank you !
William D
|
Overall Experience
Rating:
5.0
La manager excelente persona y explica todo la manager excelente persona y explica todo
raphael b
|
First Impressions
Rating:
5.0
Staff was friendly and very helpful
JAMESHA M
|
Overall Experience
Rating:
5.0
This uhaul storage was awesome staff. Always was on top of everything. Thank you all. But I hope I dont need storage again. Lol
KIMBERLEY D
|
Overall Experience
Rating:
5.0
I have to gave a rating of 100% because i been there going on 4 years never had problem the bosses are great and they take care of the people around them
ronald b
|
Overall Experience
Rating:
4.0
Heather is the best!
Juanitha F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN H
|
Overall Experience
Rating:
5.0
My family & I have done business with U-Haul on multiple occasions and has a good reputation
Benjamin V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC C
|
Overall Experience
Rating:
5.0
The employee was very helpful
Tavares B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARLENE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Senteria S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard B
|
Overall Experience
Rating:
5.0
Your staff was very kind and courteous. It took time out of their busy evening schedule to show me where.My storage unit was i've never seen a storage facility.So clean smells absolutely great
CHERYL G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jacqueline m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ross M
|
Online Move In
Rating:
3.0
When going to and from storage the checking in and out was a lil difficult. That’s the reason i would be hesitate to recommend this facility. When I closed my storage the process was easy. The only thing I need to say for improvement and it doesn’t have to do with the storage is I think the manager and assistant manager however may need xtra training on being patient and understanding when an employee has to terminate their employment without giving a 2 week notice instead of degrading them. Sometimes they need to realize 2 weeks may not be feasible.
LINDA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAVALENTINA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRYAN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamesia B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Russell h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria B
|
First Impressions
Rating:
5.0
Kept my unit for 2.5 years. Always accessible, always clean, always safe, always had carts available. Staff always helpful.
LAURA R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Symmir B
|
First Impressions
Rating:
5.0
The staff was very friendly and helpful.
Barbara J
|
Overall Experience
Rating:
5.0
All the staff was very courteous accept one lady I was locked out of my storage cause of losing my key.i ask if I could use bolt cutters...we don't do that for no one..I had two kids in the car
jessie w
|
Overall Experience
Rating:
5.0
Thank you to the Manager on duty. She was excellent!
Kendrill B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Garland W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON C
|
Overall Experience
Rating:
5.0
I love the management. I love the way the storage spaces look. And I love the fact that whatever someone’s don’t want they can put it upfront for other U-Haul storage clients to pick and choose from. Keep up the good work.
WADRITA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamara W
|
Overall Experience
Rating:
5.0
Heather was a great professional General Manager that helped me got my issue solved with my storage i give her 10 + yall definitely need to keep her around
shanna g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin B
|
First Impressions
Rating:
5.0
The management team was estimate
Chanel P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jessica C
|
Overall Experience
Rating:
5.0
I had a wonderful and great experience with uhaul
Natalie B
|
First Impressions
Rating:
5.0
Will was amazing, very nice, helpful. He is an excellent worker. I would give him ten star's if I could. Blessings on you 🙏🏽
Tamara W
|
First Impressions
Rating:
5.0
Colton the young man was very polite, helpful, and professional
LINDA M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CYNTHIA P
|
Overall Experience
Rating:
5.0
⭐⭐⭐⭐⭐ Outstanding U-Haul Experience –Exceptional Customer Service! I had an absolutely excellent experience with my recent U-Haul reservation, and I feel compelled to recognize Justin and his Manager Heather for their outstanding professionalism and customer care. From the moment I arrived, the process was smooth, efficient, and stress-free. Justin was knowledgeable, patient, and incredibly helpful he took the time to explain everything clearly, ensured the equipment was exactly what I needed, and made sure the reservation details were accurate. His attention to detail and calm, friendly demeanor immediately inspired confidence. Heather was equally impressive. She was warm, welcoming, and extremely organized, making both the check-in and overall experience seamless. She went above and beyond to ensure I felt supported and informed, and her positive attitude truly made a difference during what can often be a hectic moving process. The equipment was clean, well-maintained, and ready on time, which made the entire move efficient and hassle-free. It’s rare to encounter a team that works so well together while providing such high-quality service, but Justin and Heather truly set the standard. If you’re looking for a U-Haul location that values professionalism, efficiency, and genuine customer care, this is absolutely the place to go. Huge thanks to Justin and Heather for making this such a smooth and positive experience! I would not hesitate to recommend them to anyone!
Judith G
|
First Impressions
Rating:
5.0
Great staff! Thank you!
SEAN G
|
Overall Experience
Rating:
5.0
Kenneth was a great help with loading the U-Haul truck for me and also getting my belongings out of storage when I was unable to because the door was broken. Management was very accommodating and understanding.
MALOSJA D
|
Overall Experience
Rating:
5.0
Gracias por su exelente servicio!!!
Betsy V
|
Overall Experience
Rating:
5.0
NONE
GARY N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Senteria S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
INDIA R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angela W
|
Overall Experience
Rating:
5.0
Staff is AMAZING!
TRACY T
|
Overall Experience
Rating:
5.0
Matt was great!
Barbara J
|
First Impressions
Rating:
5.0
I can't remember their first names but I think the last name was Crews they(male and female) were excellent.
CHARLETTE O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WILLIAM M
|
Overall Experience
Rating:
5.0
Always prompt and friendly service. Thank you, William.
Pamela P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JUDY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel H
|
First Impressions
Rating:
4.0
Heather was super cool
Sam G
|
Overall Experience
Rating:
5.0
I had 2 storage units. They were always helpful with any help I needed.
Linda B
|
Overall Experience
Rating:
5.0
The managers and staff was wonderful ♥️
EUGENA L
|
Overall Experience
Rating:
5.0
The Service was great and efficient
Arthur P
|
Online Move In
Rating:
5.0
My experience was great, a little upset a few of my items were damaged due to a leak and I have to take time out my busy schedule to call and make a claim to possibly be reimbursed for the damage I feel like that should be something that is handled at your site so its not a hassle for the customer…. But the staff that helped us were very friendly and very helpful with everything and gave me the info needed.
Ashley R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Senteria S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Patrick E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLOS R
|
Overall Experience
Rating:
5.0
Prompt and friendly service.
Pamela P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William M
|
Overall Experience
Rating:
5.0
Very satisfied. Everything went smoothly upon checkout of the unit. I was there eight months.
robert a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvia T
|
First Impressions
Rating:
3.0
Only reason I moved my stuff out was because of the price hike from 239 a month, toc395 a month, that is an extreme rate increase
PAUL N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES W
|
Overall Experience
Rating:
5.0
The only problem I had was thinking my stuff was gone then gets a call to pay. After that everything was EXCELLENT
Melanese w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
soledad C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Morgan M
|
Overall Experience
Rating:
5.0
Staff were respectful and answered all questions to my satisfaction . And when I was following instruction on entry I was a bit confused and asked a staff member who was working down the way and he clarified how to enter and I was able to understand and had no more problems entering. Staff is very helpful courteous and efficient.
CHARLIE R
|
First Impressions
Rating:
5.0
Everybody is very friendly and helpful. Highly recommend
Doris M
|
First Impressions
Rating:
5.0
Ashton was very helpful and professional
stephine j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LINDA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roger C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELVIN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIARA S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Philip G
|
Overall Experience
Rating:
3.0
Stood outside 30 minutes after the supposed to be open but wasn’t
antonio t
|
First Impressions
Rating:
5.0
Christina is outstanding the gentleman that was there. Today was outstanding. My overall experience was fabulous. I will always use Uhaul.
JOAN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda m
|
First Impressions
Rating:
5.0
The only real issue I have is getting a truck that was so filthy and disgusting that I caught a rash from It. Outside of that everything else move pretty good.
JOAN H
|
First Impressions
Rating:
5.0
This is the first time I've ever had to rent a storage unit and I am so amazed at how nice everybody was to me. I was very nervous about putting my personal things in storage but I do realize that everything is going to be good for what I needed. The staff was amazing every one of them.
KATHY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john h
|
Overall Experience
Rating:
5.0
The white guy with dreads is awesome!!
Latoya A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
KEIRA H
|
First Impressions
Rating:
5.0
None
JOSEPH G
|
Overall Experience
Rating:
4.0
The location of this facility was perfect! The staff was friendly, knowledgeable and super helpful throughout the entire process. I would definitely use again and refer to others.
Deneen B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebeca G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Belinda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRANDON P
|
Overall Experience
Rating:
5.0
I love the staff at this location. They are the best.
TERRY S
|
Overall Experience
Rating:
1.0
The facility is infested with rats
Jessica S
|
Overall Experience
Rating:
5.0
Thank you so much!
VANESSA C
|
Overall Experience
Rating:
5.0
The storage facility was awesome. It met all my needs however my recent reservation for a 15 foot truck and a trailer with a ramp was not so successful. You guys really dropped the ball on this one. I schedule time off of work so I can make a move I hired people to help me only to show up at U-Haul and my reservation equipment was not there and nobody could get it for me. Ended up going to five different locations to finally get it 4 1/2 hours later a wasted day, another overnight stay meals payroll for the people I hired was not a good experience. I would not recommend it.
Wayne R
|
Overall Experience
Rating:
4.0
One of the worker with dreadlocks in his hair. Young white guy is rude and not customer friendly. He really doesn't want to be bothered 😕- totally rude . Everyone is nice and helpful
Betsy T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richanna E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy I
|
Overall Experience
Rating:
5.0
Customer service was great all my question answered very well great customer service explanation for any questions I may have were answered
JAMES L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal F
|
Overall Experience
Rating:
5.0
El mejor storage que he usado
Angel M
|
Overall Experience
Rating:
5.0
Overall my experience was great. I wasn’t aware of putting anything additional down for rodents but fortunately, there was no damage to my belongings.
Natasha R
|
Overall Experience
Rating:
5.0
The only problem I had was have I came to the faculty to let them know I have had completed moved out and what was the step needed to take with the company. The guys said I was good and he would email me a receipt. Never happen two days later I have to go back to see what the problem was and then another associate Elizabeth email me and gave me a copy of the receipt, my rental had never been closed out. Thank you Elizabeth for your great customer service
MARQUITA A
|
Overall Experience
Rating:
5.0
Thanks for your assistance
Sakina J
|
Overall Experience
Rating:
5.0
I would have preferred to get an outside unit and have 24 hour access
CHARLES M
|
First Impressions
Rating:
3.0
One of the older lady’s was very rude
Trumaine I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tarlicia L
|
First Impressions
Rating:
2.0
The front desk agents were rude and unwelcoming. The storage had me past due even though I moved out three days prior to due date. Would not recommend!
Sondrica C
|
Overall Experience
Rating:
5.0
Perfect
William P
|
First Impressions
Rating:
5.0
I'm pleased with the service
CHRISTOPHER T
|
First Impressions
Rating:
4.0
Please finalize my bill. Why is the bill still pending?
TERRY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gay W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Daniel C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Betsy T
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
MARGARET C
|
Overall Experience
Rating:
5.0
we had the employee named Elizabeth great customer service and we even rented a storage space very efficient to Elizabeth
LILIANA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shinnell A
|
First Impressions
Rating:
5.0
I am a return c udtomer and will always use u-hail
Terressa S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TIMOTHY R
|
First Impressions
Rating:
5.0
No ciments
Linda G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FELICIA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VONTRIA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
betty b
|
Overall Experience
Rating:
5.0
Friendly staff clean and organized awesome experience
Johnny R
|
First Impressions
Rating:
3.0
The office is maintained but the actual facility where my things were stored needs attention. Floor is old and the smell isn’t pleasant.
DEIDRA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Meredith S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zakera R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andre P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trina R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gail C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gail C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Juanitha F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jewelindia F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vizita C
|
Overall Experience
Rating:
5.0
No issues.
lynn f
|
Overall Experience
Rating:
5.0
Management is great
Chrishawna K
|
Overall Experience
Rating:
5.0
Thank you 😊.
Pamela D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Elisia H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quarlie J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NANCY I
|
First Impressions
Rating:
5.0
Clean, secure facility with excellent customer service.
Vicki K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jaysree H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela C
|
Overall Experience
Rating:
5.0
I'm very happy with the way that all things is think you much
JOHN H
|
First Impressions
Rating:
5.0
Great customer service.
angelique k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DESIREE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James K
|
Overall Experience
Rating:
5.0
Prompt and friendly service.
Pamela D
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
MICHAEL S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elizabeth S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William D
|
First Impressions
Rating:
5.0
Everything was easy and staff was friendly and helpful.
JAMES B
|
First Impressions
Rating:
5.0
Prompt and friendly service.
Pamela D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chrishawna K
|
Online Move In
Rating:
5.0
We very satisfied with you service. Thanks
MARIA M
|
Overall Experience
Rating:
5.0
Keep up the good work
Ben R
|
Overall Experience
Rating:
5.0
Staff was professional and proficient.Not enough staff onsite in office as the Australian employee was usually outside.
natalie n
|
Overall Experience
Rating:
5.0
Exceptional customer service. Elizabeth is amazing and so knowledgeable.
VELMA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quarlie J
|
Online Move In
Rating:
5.0
Very clean and organized inside and out. Extremely helpful staff.
VELMA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clifford W
|
Overall Experience
Rating:
5.0
Thanks Craig
MICHELLE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andre P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Josh N
|
Overall Experience
Rating:
5.0
Everyone is very nice and helpful. The facility was very clean.
KISHA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jenny G
|
Overall Experience
Rating:
3.0
If the older Guy would know how to talk to person this location would be a perfect place
ROCHELL S
|
Overall Experience
Rating:
5.0
Everyone there were very helpful and kind.
Yolanda C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary P
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Denise T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luciane H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Natasha D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lawrence P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeanna L
|
Overall Experience
Rating:
5.0
Everyone at the location are amazing very helpful ,everything was smooth
marlene a
|
First Impressions
Rating:
5.0
Every time I came into the facility and needed help from someone (and also the one time I had to call customer service) I received nothing but patient help. I was never made to feel stupid or anything no matter how simple my needs or questions were. The staff was always helpful and always kind.
Michael M
|
Overall Experience
Rating:
2.0
The facility is clean on the outside and upon move-in, This staff was helpful, The nightmare came when it was time to move out. There were rat feces as well. As dead rats within the storage unit and within my things. I had to throw away seventy percent of my items. Also I moved out in October of 2023. This was not communicated to the upper. Management which caused me to accrue a bill over four hundred dollars. Very dissatisfied.
MELISSA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kebrae B
|
Overall Experience
Rating:
5.0
I loved the staff here ! They were funny, friendly and very helpful through the whole process . They helped make a long ,hard, transition easy and smooth and were nice through and through . I love them all and appreciate them all very much . I definetly recommend this location to everyone . Everything was great from the storage unit cleanliness to the staff . The only thing I was bummed about is not being able to access my storage unit at night when I really needed to.
Isabelle H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lena S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTIN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin P
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Terry S
|
Overall Experience
Rating:
4.0
Had a small mouse problem.
Linda J
|
Overall Experience
Rating:
5.0
There was one exception on move-out day. One of the managers rudely came and closed the garage doors while the moving company was loading the truck. He didn't ask my team anything or even greet us in any way. I was insulted. He claimed we were letting the heat out. I was amazingly appalled. This was an unprofessional attitude and far away from appropriate customer service.
Ercel P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHERYL J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARTER S
|
Overall Experience
Rating:
5.0
They were very professional and helped me understand the rules and how they keep there facility clean and organized.
GRADY T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isabelle H
|
First Impressions
Rating:
5.0
No complaints Thank y’all very much
Brenda T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENEE H
|
Overall Experience
Rating:
1.0
Filled with rats. Ruined everything!
vincent w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
charlene h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Voncy J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emmanuel P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES C
|
Overall Experience
Rating:
5.0
Perfect
DENNIS S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
RONALD L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cendra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH L
|
First Impressions
Rating:
3.0
Rats, roaches, and bed bugs.
Victoria B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Glen E
|
Overall Experience
Rating:
5.0
The staff there were pleasant and friendly. And very helpful.
angela b
|
Overall Experience
Rating:
3.0
Good location.
savonya l
|
Overall Experience
Rating:
3.0
It only took us 1 1/2 hours to unload and put everything in storage but we were there for more than 4 hours in total due to waiting for staff to come back and help us. Facility was not super clean but it does the job.
Ashley P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
dawna c
|
Overall Experience
Rating:
5.0
Everything went well, and loving staff. Just wish the U Box we’re larger than 5 x 7. Have a great U - Haul Day. GOD Bless you’ll keep the good work, and people relationship!
IVORY W
|
First Impressions
Rating:
5.0
I commend this U-haul location for all that they do and that fact that they have a restroom available ! People spend an inordinate amount of time moving, not thinking they are exercising. So your body is really working, so when it hits you that you need to relieve yourself, it is a very thankful moment to know there is a lavatory at a storage facility.
michael s
|
Overall Experience
Rating:
5.0
Everyone that employed at this location works very hard to meet your standards of operation and customer service and I am certain they are not paid enough. They also need more quality help to better serve your customers
NICHOLAS F
|
First Impressions
Rating:
1.0
My belongings were infested with mice dead and poop everywhere I'm beyond upset with my experience with this facility and the staff.
Anna A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bonita M
|
First Impressions
Rating:
5.0
Mr. Craig store manager is Nice, his customer service skills are im pickable. Thank you so much for making my stay easy and wonderful. Thank you so much.
LORETTA D
|
Overall Experience
Rating:
5.0
Friendly and helpful staff there. Thanks.
Darnell H
|
Overall Experience
Rating:
3.0
The sliding doors were mostly broken
MAGDALYN C
|
First Impressions
Rating:
5.0
Please spray storage units for roaches as many of our storage containers had roaches run out when we were loading and unpacking.
Melissa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monroe B
|
Overall Experience
Rating:
5.0
Love it
Richard S
|
Overall Experience
Rating:
5.0
I have been with this u haul since they open and even when they were short of help Craig tried to make it run smooth no complaints here
JACQUELYN H
|
Overall Experience
Rating:
3.0
The only thing that I was not happy about was the amount of rat 💩 in my stuff. I took a video of all the rat 💩. I swept up from my units
Judith S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LISA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leon J
|
Overall Experience
Rating:
5.0
The gentleman who was helping me was amazing and super friendly
James B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mireya M
|
Overall Experience
Rating:
5.0
The employees at this location were very friendly, knowledgeable and professional. They were always available when I called with questions. The facility was well kept.
Shea S
|
Overall Experience
Rating:
5.0
This location is always on point
Zhane B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deyonna H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lashonda P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael M
|
First Impressions
Rating:
5.0
Yes both men and lady on the 3rd were outstanding raises should occur
Stan K
|
Overall Experience
Rating:
5.0
N/a
Deborah M
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Takara J
|
Overall Experience
Rating:
5.0
I would Recommend Someone My Experience I'm a Satisfied customer
PAMELA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carolyn L
|
Overall Experience
Rating:
3.0
I Had Mice Feces in my unit and nothing was done about it
Victoria J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elisha o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELLY F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BARBARA G
|
Overall Experience
Rating:
5.0
Excellent Service & Attentiveness. Despite The Fact That My Unit Was Picked To Be Moved To Another Storage Unit Due To Things Out Of Your Control, My Decision To Pull Out Early Wasn’t Largely Due To Those Actions. Overall I Was Thoroughly Pleased!
Bryant H
|
Overall Experience
Rating:
5.0
Great staff, very helpful and professional.
Sharon G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shequita W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John C
|
Overall Experience
Rating:
5.0
Very personable staff and very helpful
Deborah F
|
First Impressions
Rating:
5.0
The ladies behind the counter went above and beyond to assist me and made everything so much less stressful.
Jason B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KEVIN P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carolyn P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darrin H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ibia B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Brenda D
|
Online Move In
Rating:
5.0
The staff was knowledgeable, friendly, and efficient. It has been a very positive experience.
Theresa S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIANNA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENISE F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KIAHRRI J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Elizabeth C
|
Overall Experience
Rating:
1.0
My things was in storage 7 months n I lost everything dude to mice infestation n still have not heard from anyone a month later
Jameesha B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Khadijah W
|
Overall Experience
Rating:
2.0
Several Handmade Quilts ruined by mice urinating and pooping on them, several sets of sheets also ruined, all dish ware had to be washed and sterilized. All of this was from the 5x10 unit. Waited on call from management to file for insurance but couldn’t keep these items in my home or in my pickup truck due to the odors. All items were place in a dumpster for disposal.
KEVIN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin K
|
First Impressions
Rating:
5.0
Very nice staff.
Sheketa W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BETTY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cherie J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quentin R
|
Overall Experience
Rating:
5.0
The woman who helped me get my storage unit was very professional and friendly. She was very knowledgeable and thorough in giving me the information and showing me everything. I showed up about 30 minutes to closing but she still took the time to answer my questions and be completely thorough during sign up and showing me the unit, etc... Thank you!!
Shea S
|
First Impressions
Rating:
5.0
Excellent
BREADFORD H
|
Overall Experience
Rating:
3.0
The bay door to my storage unit has been broken the 4-5 months
Ernest M
|
Overall Experience
Rating:
1.0
My rates were raised DAYS S after starting my use of the facility. There were droppings on move out. The doors that made it easy to move in and out were closed and unusable on move out. They were open when we got there and the attendants refused to let us carry our large items out of them. Bad attitudes all around. I star for person who waived a late fee when my email was spelled incorrectly although it's my name and I told the person to use my ID that they were holding.
Alishia L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHELLEY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BETTY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
michelle h
|
Overall Experience
Rating:
1.0
It started well but continued escalating more and stressful. They don’t give you clear directions. They don’t show you were everything is , the woman that received my truck made me go back to the gas station to fill up the tank “ one extra dollar” cause she says the line was not exactly 3/4 then I came back and they charged me for extra miles , totally scanners , they also wanted to charge my 88 dollars and I asked them to verify again and they were charging me double. I lost all my day there . Never going back
dania g
|
First Impressions
Rating:
1.0
Cancelled my storage unit and was contacted 36 times after stating my unit wasn’t cancelled when it was. WILL NEVER RENT AGAIN.
Taylor C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kingston C
|
Overall Experience
Rating:
1.0
This facility has a serious rodent issue with rats and mice. Droppings were everywhere and they are live and dead. Manager (Craig) was very unprofessional and denied the problem even after he saw visible damage as well as the droppings and picked up the dead mice in his hand.
Artesha P
|
Overall Experience
Rating:
1.0
Access doors not working for more than three months is very disappointing. Fixing them in a timely fashion is part of doing business no matter the cost.
Christopher S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorinda Y
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carol P
|
First Impressions
Rating:
2.0
The manager over the store was very rude, loud, disrespectful, doesn't care about how to treat customers at all.
Roleta P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcus W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tory N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Encore F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connie A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
howard d
|
Overall Experience
Rating:
1.0
Thing's are not ran properly in regards to communication. I lost only one thing in my unit. It was an antique dresser that had been in my family for generations. I had the mirror that goes on top and all of the drawers. Due to my health and other factors it remained the only item left. I was late at first and physically went into the office to explain my situation and that I was not able to pay the amount due at the time. I also told the young lady that all that was left was a single dresser and just how important it was to me. She stated she would have (I believe her name was Ashley) contact me to see what could be done. It wasn't until a week or more later that I got a phone call giving me an outrageous amount due that I could then (after payment) come and access my unit for the item. I called back to seek alternative methods but was unsuccessful in getting yet another return call. I've since had MULTIPLE emails from various individuals stating my balance due was even higher and my unit was up for auction back in July. Then up for auction in August, September, October, November and lastly December. I understood it to have been gone back in July then again in August. I then took the piece's I did have in my possession and disposed of them with a heavy heart. Then more calls and emails followed stating I could still access the unit if I was to pay an even higher amount. I have saved every email, every voicemail. It got ridiculous! I was heartbroken and the damage was done as I no longer had the pieces to make the dresser complete again. The GM at this location SUCKS! All he does is micromanage this lovely location and I believe has no clue as to what is really going on and just allows other employees to handle the logistics of the location without really keeping himself involved. He seems to only send out prefilled document's/notices that has his name attached with no real clue of the situation. I've used U-Haul for year's! For all of my moving and storage needs. I'm now 51 yrs old and this location has definitely screwed up my image of U-Haul. I will NOT PAY whatever the amount that is said I owe, so sending emails and letters and calling is a waste of time. Your lack of professionalism has caused me much grief and I have lost something that is irreplaceable!
Sherry T
|
Overall Experience
Rating:
5.0
AMBER & CRAIG WERE EXTREMELY HELPFUL TO ME IN MY TIME OF NEED AT U-HAUL & I WILL BE FOREVER GREATFUL TO THEM !!! I TELL EVERYONE HOW THEY WERE SOOO KIND TO ME !!! THEY MADE ME THINK THE WORLD OF U-HAUL THANKYOU SO VERY MUCH !!! ❤️
Barbara L
|
Overall Experience
Rating:
5.0
Great storage! Love the pull in garage, it was very convenient. Clean and well kept😁
Tamula H
|
Overall Experience
Rating:
4.0
They were very helpful and considerate .
Vernita W
|
First Impressions
Rating:
5.0
Everyone was Fantastic
Charity S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sharon G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
tonyella s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark C
|
Overall Experience
Rating:
5.0
Very friendly and like the added security that they add to each roll up door.
Brian S
|
First Impressions
Rating:
5.0
Wonderful employees, clean storefront, easily accessible, and secure. I had a wonderful experience there.
desiree d
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marshelle R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brenda B
|
Overall Experience
Rating:
3.0
Location had three large garage door openings to drive in and load and unload. All three where broken and unusable. Only access was through regular doorway. People had parked as to block traffic.
ROBERT M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tonyella s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Glenn D
|
Overall Experience
Rating:
5.0
Have been a U Haul Customer for years and am always satisfied with the equipment and Staff. When I Need a truck; I think U Haul first.
FRED S
|
Overall Experience
Rating:
5.0
I moved by myself and was having all the issues imaginable and the staff at this location was extremely helpful, Mary was an absolute godsend who helped with quite literally everything I could have asked or hoped for better staff. They were so calm and gave solutions to pretty much all of my issues. 10/10 would recommend this location.
leah m
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Niya M
|
Overall Experience
Rating:
5.0
Thanks for all you do…it’s been my pleasure renting a storage unit! Great job!!!!
Victoria M
|
Overall Experience
Rating:
2.0
My storage had rats in it and errata got into my boxes now they in my house y’all should do something about that I moved out the storage unit 9-10-2022
JENEICE H
|
Overall Experience
Rating:
1.0
Best access to the storage unit is behind the building at a set of three large roll up doors and all three are not working. In addition to this someone parked a forklift in front of the regular door that is accessible. Way dangerous as well as blocks only access. Completely unacceptable to have all three doors inoperable.
ROBERT M
|
First Impressions
Rating:
5.0
The pick up crew was very friendly the drop off crew was seemingly agitated and anxious!
Bryant H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Keisha B
|
Overall Experience
Rating:
4.0
when I moved in 6 months ago one of three entrance garage doors was inoperable on moving out all three are broke , not cool !
Leonard M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia B
|
First Impressions
Rating:
5.0
Easily find and get what you need, prices are fair and very clean and trouble free! I have trusted Uhaul for many years for truck rental and storage options, great company!!
Sarah D
|
Overall Experience
Rating:
5.0
All staff members that I interacted with were very friendly and always helpful, would definitely recommend this location to my friends.
RONNIE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIO B
|
Overall Experience
Rating:
2.0
All my things got wet furniture messed up big holes were in the storage unit
Lafaire P
|
Overall Experience
Rating:
5.0
I’ve always used U-HAUL for all my storage and moving needs, and was always satisfied. I had three units, and now I’m down to two. I highly recommend U-HAUL to all my friends and family for their prices, cleanliness, security, availability, and friendliness :D
Janis I
|
Overall Experience
Rating:
2.0
The storage experience was ok at first but then there was a roach infestation which made its way to my unit which they wasn’t a roach problem when I first got there. I informed multiple people about it. The supervisor stated she would inform someone and call me back the next day which she did not call me the next day. I politely took my things out and canceled my storage unit and went to another storage company.
Jerome C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elisha o
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEANETTE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kayla W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shervon J
|
Overall Experience
Rating:
5.0
This Uhaul is have a very good staff at this location helpful, quick don't mind showing you what's best for you not try to rent a truck that to big or a space to small they give recommendations and opinions.
Robert T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Baher M
|
Overall Experience
Rating:
5.0
Some of the staff needs a bit more training on the usage of Uhaul’s program.
Maritza v
|
Overall Experience
Rating:
5.0
Many thanks, my young son did great there and told me his experience with y’all. Well appreciated. Have a wonderful day.
ERNESTINE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alexandria c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTONIO H
|
First Impressions
Rating:
3.0
Sent me a message saying I owe money but I actually don’t owe any money
Belinda M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RACHEL F
|
First Impressions
Rating:
5.0
No issues
Cameron Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIO B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRYSTAL P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susie P
|
First Impressions
Rating:
2.0
My first day of rental was June the 25th, I tried to move my belongings in on June 26th, only to find that the storage rental space that I had rented and paid for was being used by someone else and had locks on it already. When I took my concerns to the front office staff there was much difficulty in finding another storage unit for me to use that was the same size , I was told they were unavailable at that point. Are the team members finally after quite a bit of waiting time found another unit that was a larger size that I did not want and said there was going to be a $36 difference to which I responded I will not pay a $36 difference because I paid for a specific size and I wanted to pay that price. I was finally accommodated by renting a larger size storage unit for the same price but only for this month. On June 30th, I received an email saying that my storage unit rental fee was past due and I was being charged another $15 parental that I've literally only had for one week. My storage experience with U-Haul is not going well I'm not a happy customer right now and I will not be using you all for any storage in the future because they don't seem to have a good computer system or staff knowledgeable enough to help me do something so simple as to just rent a storage unit.
Eve J
|
First Impressions
Rating:
1.0
I requested a 10 x 10 not two separate units 5 foot wide not convenient at all I feel like U-Haul lied. U-Haul was misleading and misrepresenting a true 10 x 10 storage unit. Not happy with U-Haul and experience as an overall move
Scott S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lillie G
|
Online Move In
Rating:
4.0
Directions for access could be better and I requested a 10X10 unit but was given 2 5x10 units. I was very confused and called customer service. Was on hold almost 1hr & did not get resolved.
Chelsey C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Talida C
|
Online Move In
Rating:
4.0
No comment
Rolando P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Miguel M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonya M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMISHA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Niya M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Phyllis G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tonita D
|
First Impressions
Rating:
3.0
There Was No Dumpster To Use Without Paying 25$.
Mickel1 S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam B
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Brenda B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOWEN P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lafaire P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LATRINA J
|
Overall Experience
Rating:
5.0
This is the best place I have ever rented. This will be the only place I rent and tell my friends to rent.
Deborah P
|
First Impressions
Rating:
3.0
Only 1 counter /cashier person, so I had a longer than expected wait time for service. That’s very I’m giving an average review. Overall, Mr. Craig was a wonderful attendant. Very knowledgeable of my needs and helpful. I give Mr. Craig an above average rating
Clara D
|
First Impressions
Rating:
1.0
Not enough help...call center provides mis informed information....bad attitudes at call center..long lines..
CORINTA S
|
Overall Experience
Rating:
5.0
Will always use this facility and highly recommend it to anyone.
WENDELL A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Glen E
|
First Impressions
Rating:
5.0
Staff is very friendly!! Great job!!
Marquita K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Christopher A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tammy I
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Vincent C
|
First Impressions
Rating:
1.0
Only one attended..lines were very long, attended stated he had no employees..taxes were almost 10.00 From 129.00 he said he wouldn't charge for the 10.00 lock but seems as though he did with the 10.00 tax!! Units are overpriced for the dimensions
CORINTA S
|
First Impressions
Rating:
5.0
The stuff super with all the questions I had regarding the service about the facility.
Laverne A
|
First Impressions
Rating:
5.0
I was very pleased with service I received from the moment I entered the building.
Janis I
|
First Impressions
Rating:
5.0
I am beyond impressed with this facility. I was moving from a different storage facility and the man working at the desk was wonderful. He walked me through every step and told me everything I needed to know. I am paying HALF of what I was at my other unit here. Awesome pricing and outstanding units.
Morgan M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda C
|
First Impressions
Rating:
4.0
Took 4 weeks to close my unit
william b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth M
|
First Impressions
Rating:
3.0
Good and friendly service
rufus r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johanna A
|
Overall Experience
Rating:
5.0
She did a excellent job,
william b
|
First Impressions
Rating:
2.0
You really need better security. My unit had my lock torn off. Fortunately nothing was missing,