El cliente no dejó un comentario.Susie P. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Fouraker Road
Jacksonville, FL 32221
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My first day of rental was June the 25th, I tried to move my belongings in on June 26th, only to find that the storage rental space that I had rented and paid for was being used by someone else and had locks on it already. When I took my concerns to the front office staff there was much difficulty in finding another storage unit for me to use that was the same size , I was told they were unavailable at that point. Are the team members finally after quite a bit of waiting time found another unit that was a larger size that I did not want and said there was going to be a $36 difference to which I responded I will not pay a $36 difference because I paid for a specific size and I wanted to pay that price. I was finally accommodated by renting a larger size storage unit for the same price but only for this month. On June 30th, I received an email saying that my storage unit rental fee was past due and I was being charged another $15 parental that I've literally only had for one week. My storage experience with U-Haul is not going well I'm not a happy customer right now and I will not be using you all for any storage in the future because they don't seem to have a good computer system or staff knowledgeable enough to help me do something so simple as to just rent a storage unit.Eve J. | First Impressions
The manager Craig and his trainee Hannah was there they were so rude I had a. Appointment online for a 26' truck,the system populated the truck that wS supposed to be mine while I was there the assigned my truck to another person that was in line and told me that was not our truck. But It was assigned to me..started to yell at me, his trainee Hannah ignored me when I asked foe the name of the managers name she walked right by me and said nothing. This was the most unprofessional place I've ever seen. Wony go back. The manager assigned me a new truck that was not clean and it has mechanical issues. It looked like it had been crashed several times. Never will I recommend..I will be putting a review on googleHollie B.
I requested a 10 x 10 not two separate units 5 foot wide not convenient at all I feel like U-Haul lied. U-Haul was misleading and misrepresenting a true 10 x 10 storage unit. Not happy with U-Haul and experience as an overall moveScott S. | Online Move In
It is said that it's easy to extend your rental online- however I was on the phone with uhaul and online chat then put to a a manager that had to manually extend my rental- it was the biggest headache- because I kept being denied the ability to do so and it was only an hour 15 min longer- which was how long I was on the phoneâ€¦LesLea E.
I asked the employees if there was additional storage units to rent , without checking the computer, they immediately said no! . I walked through the aisle and located more than one unit that was available. Employees don't care about their customersSCOTT S.
El cliente no dejó un comentario.Lillie G. | Online Move In
El cliente no dejó un comentario.Michael G.
Directions for access could be better and I requested a 10X10 unit but was given 2 5x10 units. I was very confused and called customer service. Was on hold almost 1hr & did not get resolved.Chelsey C. | Online Move In
El cliente no dejó un comentario.Talida C. | Online Move In
El cliente no dejó un comentario.David S.
No commentRolando P. | Online Move In
El cliente no dejó un comentario.LaRhonda W.
El cliente no dejó un comentario.Miguel M. | Overall Experience
El cliente no dejó un comentario.Briana G.
El cliente no dejó un comentario.linda M.
Service at local franchises was good, however, at the national level communication and record keeping were deplorable. My pods were delivered to my neighbors parking area to start and I was told UHaul could not move them. My filled pods were delivered to my local UHaul and then they couldn't be found on UHaul's tracking system. After much investigation they were tracked down to another franchise 50 minutes away. I called UHaul and arranged to empty our my pods, rented a truck locally and drove to this UHaul only to be told my pods were in storage and were unavailable. I had return the truck at the cost of over $225.00 loss to me and rent another truck for another day. I called the day before to verify my pods would be accessible and no one at the call center could get anyone at the franchise to answer their phones. Several messages were left asking them to verify and call me directly. No one called. I called again the morning I was to empty my pods, the same thing happened again. This time I called corporate offices, was sent back to the call center, called corporate 2 more times and finally got someone who was able to get through to the franchise only to be told that one of my two pods was ready for me, not both. I demanded that the other pod be retrieved and I be called as soon as it was available so I wouldn't rent another truck and make a wasted trip. The folks there did call me back a short time later and I was able to retrieve my belongings. I will NEVER do business with UHaul again and I cannot recommend UHaul to anyone due to extremely poor customer service at the corporate and in some cases. Local level.Debra R.
Comments submitted previously. Facility is in terrible conditionTRACY M.
El cliente no dejó un comentario.Jaliyah D.
El cliente no dejó un comentario.Pamela H.
El cliente no dejó un comentario.Archie W.
I had a pleasant experience at both locations.Diana E.
El cliente no dejó un comentario.Courtney C.
I tried the remote pickup but never received a lock box code to for the key. Had to wait until the next morning to pickup the truck.MARK B.
El cliente no dejó un comentario.Glen C.
Very body is very nice Thank you so much for all your helpDiana C.
El cliente no dejó un comentario.Myesha O.
Get consistent with hours of operation. Store was more than 10 minutes late opening the day I picked up my rental. Also, the phone systems answering recording reflects weekday hours that close at 7 PM. When I arrive to return the truck after a very long 2 days I was told the store closed at 5 PM. Frustrating to a customer who is already exhausted.Craig B.
El cliente no dejó un comentario.Andrea B.
VERY friendly and helpful staff and an amazing facility.Michael M.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Sonya M. | First Impressions
Change burnt out tail light. Stopped off at another dealer the man said he wasn't qualified to change out a bulb.JEFFRY R.
associate was very helpful,knowledgable and corteousVincent G.
El cliente no dejó un comentario.TAMISHA M. | First Impressions
Keep up the good work.Kenneth C.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Niya M. | First Impressions
El cliente no dejó un comentario.Phyllis G. | First Impressions
El cliente no dejó un comentario.Tonita D. | First Impressions
There Was No Dumpster To Use Without Paying 25$.Mickel1 S. | First Impressions
El cliente no dejó un comentario.Adam B. | Online Move In
Stay open. We returned our truck at 3:30 and no one was there. When we picked up the truck it was told oh the truck is over there. Don't you pull them up for a client. Service at this location socks.Bernard M.
El cliente no dejó un comentario.ALICIA U.
El cliente no dejó un comentario.Brenda B. | First Impressions
El cliente no dejó un comentario.DOWEN P. | First Impressions
El cliente no dejó un comentario.Lafaire P. | First Impressions
El cliente no dejó un comentario.Tracy S.
They did an outstanding job getting the right Trailer for me.David M.
El cliente no dejó un comentario.LATRINA J. | Overall Experience
Nothing! Both picking up and dropping off trailer went exceptionally smooth and quick. I wish all employees represented their companies as well as these two do. You should not worry about these two, rather reward or let them know how well they are doing. I know complaints come quick but complements very slowly.Mark H.
This is the best place I have ever rented. This will be the only place I rent and tell my friends to rent.Deborah P. | First Impressions
Quick in & out. No hassles. Thank you for a smooth transaction!Danny R.
Only 1 counter /cashier person, so I had a longer than expected wait time for service. That's very I'm giving an average review. Overall, Mr. Craig was a wonderful attendant. Very knowledgeable of my needs and helpful. I give Mr. Craig an above average ratingClara D. | First Impressions
Only 1 attendant at the am time I was there. Had a longer than an expected wait time. Once I was attended to byvMr. Craig, everything went swiftly and smooth. Craig was very knowledgeable and helpful. Very friendlyClara D.
The trucks ceiling was falling in, there were greasy hand prints everywhere. The interior was nasty. I had to put my 1 year old in this truck and feared for her to reach her arm out and touch anything! The ramp on a 26 ft truck is extremely short and a very high incline to move heavy furniture such as fridge large ac etc!! There's no way for 2 people to hold a dolly back with that much weight on it on a ramp that steep!!! Do better. You force people to rent from others who have the longer ramps that should be a requirement to move easily. Now my knee is busted and pretty sure my rotator cuff is torn! DO BETTER!!!! I have pics of everything mentioned even my jacked up knee and ankle!!Angela J.
Not enough help...call center provides mis informed information....bad attitudes at call center..long lines..CORINTA S. | Overall Experience
Will always use this facility and highly recommend it to anyone.WENDELL A. | Overall Experience
The guy that helped me get the trailer rented and hooked up was great. He would get 6 stars, the weather would get -1. Pouring rain and he still got me on the road with no complaints. Returning via the app was a nightmare. Would not recognize my location no matter what. Tried different ways to try to get it to move on. Had to call the next day to complete rental.ARNE B.
El cliente no dejó un comentario.Timothy R. | First Impressions
El cliente no dejó un comentario.Glen E. | First Impressions
El cliente no dejó un comentario.James P.
Staff is very friendly!! Great job!!Marquita K. | Online Move In
They were a life saver with a last minute van rental. We had a reservation at Budget and the morning we were due to pickup van our reservation was canceled because they had no van available. This was the first of many trips from FL to N.C. as we are moving my mother law here to live with us. Uhaul will get all my future business.Sheryl V.
Having difficulties with the truck, the uhaul team stepped up and treated us beyond fair.STEPHEN D.
El cliente no dejó un comentario.Christopher A. | Online Move In
I was able to do what I needed to do in a timely fashion.James F.
El cliente no dejó un comentario.Tammy I. | Online Move In
El cliente no dejó un comentario.Vincent C. | First Impressions
Only one attended..lines were very long, attended stated he had no employees..taxes were almost 10.00 From 129.00 he said he wouldn't charge for the 10.00 lock but seems as though he did with the 10.00 tax!! Units are overpriced for the dimensionsCORINTA S. | First Impressions
Extraordinario servicio al clienteGWENDOLYN R.
The stuff super with all the questions I had regarding the service about the facility.Laverne A. | First Impressions
I was very pleased with service I received from the moment I entered the building.Janis I. | First Impressions
Everything was up to my expectationsWENDELL A.
I filled the talk past 3/4. But they charged me another $23 for fuel. When I picked up the truck it was just below 3/4. Feels like this is a tactic or they would just fill the truck up before rentals. There is a gas station literally next door.STEVEN G.
I am beyond impressed with this facility. I was moving from a different storage facility and the man working at the desk was wonderful. He walked me through every step and told me everything I needed to know. I am paying HALF of what I was at my other unit here. Awesome pricing and outstanding units.Morgan M. | First Impressions
El cliente no dejó un comentario.Linda C. | First Impressions
El cliente no dejó un comentario.Lillian H.
El cliente no dejó un comentario.NEAL D.
El cliente no dejó un comentario.Hector T.
Nothing the agent was very helpful and polite.LEE T.
El cliente no dejó un comentario.ALBERT M.
El cliente no dejó un comentario.SHAWRONDA J.
El cliente no dejó un comentario.ALBERT M.
I am a very dissatisfied customer that they charged my account more money than I expected. Yes, I might have been a little late in bringing the rental truck turned-in but I did call the DISPATCH for U-HAUL and I told the U-Haul Service Rep. that I was on the way to the U-Haul on Normandy to turn in vehicle; she stated that I can park the car and leave the keys. But, the next day they charged my credit card a higher rate than what was on the agreement. I went from the North Side to the West Side on approximately 6 trips which includes 3 going and 3 returns. I even filled the tank with gas and they charged me for no gas and extra miles. This did not make sense to me; so hopefully in the near future that I will never use U-Haul and will not recommend U-Haul to anyone because of the extra blind charges that was not acceptable to me to pay. I am still upset and very dissatisfied with U-Haul. Ms. Cathey Richards/904-508-5563CATHEY R.
Took 4 weeks to close my unitwilliam b. | Overall Experience
The trailer for an office at the location leaves a lot to be desired. It's way too small to be comfortable. No place to sit while waiting. The person there, however, was very nice.JOHNNA B.
Young man was very helpful and professional. He interrupted his lunch period to assist me. Exception service. He made up for the lack that was experienced prior.ANDREWB M.
No personnel when dropped off on Saturday late afternoon approximately 4pm ish. Used dropped box option.Paul E.
El cliente no dejó un comentario.MARCEDA M.
El cliente no dejó un comentario.PATRICIA H.
El cliente no dejó un comentario.Elizabeth M. | First Impressions
El cliente no dejó un comentario.Todd G.
Evidently the 10X10 trucks are very popular and we did have trouble finding one in our area to go one way to NC. The pick up location was very helpful and easy to find.JOHN T.
The app and website via text message link were a nightmare to use neither were letting me pick up or return my truck couldnt get ahold of customer service i sat on hold for 30 mins to turn around and get put on a wait list for 57 mins later noone put moving pads on the truck and noone was at the store or able to answer the phone to help me out. If i had another option other than uhaul id try them before returning or advising other friends to go hereVincent M.
I was able to pick up a UHaul at this location after I went to 3 other places even though I had a reservation. My reservation was at 8:30 on the north side of Jax and I was not able to find another uhaul that I needed until 10. I felt as if the other 3 locations were giving us the run around and I was 2 hours late getting to my destination. I do appreciate the manager, Caitlin, at the Normandy location as she was able to help us resolve the issue.Charlie S.
Everything worked out fine. On-site help was great and very knowledgeable when I picked up the trailer. The website wouldn't let me check in at drop off.REX G.
Just happy to praise the two people at this branch that helped me get through a tough move of some stuff.JAMES W.
Good and friendly servicerufus r. | Overall Experience
El cliente no dejó un comentario.Nicole H.
Should have a better office that is functionalBENJAMIN P.
El cliente no dejó un comentario.MICHAEL W.
Mobile check in wax easy and convenientMichelle A.
El cliente no dejó un comentario.BLAINE T.
customer service is great.KEVIN C.
Nothing everything went smoothlyDEBRA L.
Hard to find the trailer. It's way in backRobert J.
I was charged for a dollie that wasn't even in the truck and no one was on sight to give me oneKERISTIN G.
Great idea converting Kmart into a indoor storageWILLIAM M.
They were very friendly and had the equipment I wanted, even though the website offered me something else. It was easy and very affordable. I think the last time I rented a moving van it cost me 3 times what I paid for this one.LISA C.
El cliente no dejó un comentario.Johanna A. | Overall Experience
El cliente no dejó un comentario.INA W.
El cliente no dejó un comentario.ALBERT F.
She did a excellent job,william b. | First Impressions
The two gentleman were very outstanding individuals. They were extremely polite, gracious and professional. I am glad to see such high quality employees representing U-Haul.ANTHONY P.
The general manager is amazing, friendly and kind. Went above and beyond for me the customer.Johanna A.
El cliente no dejó un comentario.ALFRED A.
I was over charged and also charged for a dolly that wasn't inside the truck Would never recommend U-Haul to anyone after my recent experienceLatoya H.
El cliente no dejó un comentario.ADRIAN G.
The information provided by this location was different than what was provided by the call center. The rep had no explanation other than a 10â€ truck cannot go one way while the call center said it wasn't available due to someone else using it even though the truck was there. The uhaul also smelt like cigarettes.Gabrielle F.
The manager was very helpful and friendly and was respectful of my wishes and concerns took great care of me, got me a truck I needed and had it ready when I needed it ,I. Didn't have to wait 30 minutes like other uhauls this location knows how to get the customers in and out .JAMES H.
Nothing, this location was very convenient and easy to enter and exit. Staff was very helpful, friendly and professional.Joe W.
El cliente no dejó un comentario.LUVISER B.
You really need better security. My unit had my lock torn off. Fortunately nothing was missing,Laurence C. | Overall Experience
Outside of truck was filthy. Inside on the drivers side cab door & seat needed cleaning. The rest of the truck was clean.Jennifer R.
El cliente no dejó un comentario.Jan C. | Overall Experience
Normandy site is located in a mobile trailer in a parking lot of a old K mart..appears to be a start up no boxes, pads, or dolly there. as required on original request. I had to drive 8 miles to Blanding Blvd Uhaul location to get a dolly, boxes and furniture pads taking time away from loading truck.BRENDON S.
El cliente no dejó un comentario.Kathryn G.
the pick up person could explain the check in alot better. the trucks mirror would not stay in place and keep moving all around. Completely unsafe.david B.
I rented a 15 ft U-Haul because I had to move 12 ft metal for my roof. When I got to Home Depot the guys started loading the sheets in the 12 ft sheets only went to the back of the door. I rented a 15-ft truck but they gave me a 12 ft be careful with this companyAdrain R.
I ordered the truck for 10 hours and they tried to say I was only allowed 8 and then charged me an after hours service charge. I only had it 8 hours and 40 minutes. If you reserve online they need to honor the hours especially if they are closed when you drop off the keys.John M.
Extraordinario servicio al clienteEDWIN R.
location on maps, employeesMatthew W.
I rented a truck and dolly. Dolly was never provided made the move very hard did get a credit back for the dolly not being in the truck but 26 ft truck was junk and under maintenance just up the road 2 miles U-Haul has a maintenance shop right by our post office but this truck did not have dash lights that worked at night and made it very dangerous. Driver side back tire was very bold all the other tires look good also caused problems because the truck got stuck in loose gravel. I understand why there's so many bad reviews for this place last time I will ever rent with U-Haul!Adrain R.
El cliente no dejó un comentario.Charis R.
Location is a creepy temporary trailer in the middle of a parking lot. Its small and dark, not well lit. The emplowas amazingly friendly and very helpful however.ASHLEY J.
El cliente no dejó un comentario.HERMAN Z.
Equipment was above par and in better condition than most other sites. Customer service was outstanding.tony M.
El cliente no dejó un comentario.Amy H.
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