Comentarios del cliente para U-Haul Moving & Storage at Fort Drum

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Fort Drum

Grado total:

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Leslie L.
Grado:

The only problem I had was that I reserved a truck almost a month before I needed one and they still couldn't get the truck to where I needed it and forced me to drive 2 hours from home to get a truck. They did give me money off my rental and extra milage but the point is they had plenty of time to get the truck to where I needed it. This is horrible service and I feel they only do it because.they know they are the only truck rental service. If I would have known this was gonna happen I would have went with Ryder.

Clayton C.
Grado:

El cliente no dejó un comentario.

RHEAL P.
Grado:

El cliente no dejó un comentario.

Julie R.
Grado:

they said that same trailer was work on that same week for the problem i had needs to be sure it works before letting out

bud y. | Overall Experience |
Grado:

U-Haul Moving & Storage at Fort Drum made our storage needs trouble free. Great staff and facility! Best in the area.

Ralik C.
Grado:

Extremely Long wait times. Only one Representative who was moving very slowly even though no customer had any abnormal request. 1.5 hours in line to drop off a trailer

Timothy G.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

It took some time to pick up the truck due to people were in line. Overall good experience. This Ford cube truck seemed to be well maintained unlike some I have rented at other locations. Engine ran well the steering was tight and the brakes were tight. Out of the six times over the years I've had 2 cube Ford trucks from U-haul that were completely unsafe,but ran them. (ie loose steering, mis-aligned head lights, warped brake rotors. So maybe they are getting better at taking care of their trucks.

CASEY A.
Grado:

Customer service was great, but truck needed an alignment badly. The lot is always crowded and hard to park or drive in.

Dawn W.
Grado:

El cliente no dejó un comentario.

Gary V.
Grado:

Was not done right had to make 2 reservations and end up having to have a bigger truck that I wanted

Douglas S.
Grado:

Keep doing what you are doing. I would not hesitate to use this location again.

Dylan P.
Grado:

El cliente no dejó un comentario.

Edward A.
Grado:

Great service, personnel were friendly and excellent in handling the rental.

Christopher A.
Grado:

Fantastic customer service, quick rental service and the prices are very reasonable!! Thank you

Danielle H.
Grado:

El cliente no dejó un comentario.

Stanley H.
Grado:

Everything was great! Keep up the good work!

Travis F.
Grado:

Extremely helpful and nice staff.

KODJO P.
Grado:

The representative was really helpful

Neil K.
Grado:

Very helpful and courteous. Very Nice experience.

JAMES W.
Grado:

Make sure windshield is cleaned

Gene G.
Grado:

Great location near the Army base I was going to and attendant was fast and helpful.

Keith S.
Grado:

Everyone was helpful.

lupe G.
Grado:

El cliente no dejó un comentario.

Dany C.
Grado:

Great location for Fort Drum on post moving.

Jeremy B.
Grado:

Jared was very professional and helpful. Great to do business with.

karie G.
Grado:

El cliente no dejó un comentario.

Connor G. | First Impressions |
Grado:

Pros: staff were friendly, helpful, and unhurried. Facilities were clean and user-friendly. Cons: only one person manning the front desk so service was slow.

David H.
Grado:

Everything was fine

Brigitte R.
Grado:

El cliente no dejó un comentario.

David F.
Grado:

appliance truck had to be picked up at another location, but staff helpful in getting that arranged otherwise the rental would have had to be cancelled, nice folks

Andrew R.
Grado:

El cliente no dejó un comentario.

juan c. | First Impressions |
Grado:

Great

Allan H.
Grado:

El cliente no dejó un comentario.

Justin P.
Grado:

I scheduled a pick up for 8am using the 24/7 access on my phone but apparently no one put the key in the drop box the night before so I had to wait until the store opened at 1130. Just after 8am I called customer service and spoke to rudest rep I've ever talked to on a phone. After being bounced around I just decided to go to an actual location once they opened and then was just sent to another location to pick up a truck similar to the one I ordered. I wasted hours trying to get a truck and this experience did not help the already stressful situation of moving. I will not be using this company for moving services again.

George M.
Grado:

El cliente no dejó un comentario.

Kristy W.
Grado:

El cliente no dejó un comentario.

Rezk A. | Overall Experience |
Grado:

Very friendly and helpful

William F.
Grado:

The rental process was easy and the staff were friendly. I feel like for what it cost for just a few hours, U-Haul could throw in some tie downs and blankets without charge. And charge if items are lost or damaged. But overall the service served its purpose and everything worked out.

Christopher P.
Grado:

Employee was rude and had no idea where his equipment was even parked and made us go find it or told us we would have to wait at least 30 mins.

United States C.
Grado:

El cliente no dejó un comentario.

BEN V.
Grado:

El cliente no dejó un comentario.

BEN V.
Grado:

El cliente no dejó un comentario.

Juan A. | First Impressions |
Grado:

Best customer service received, friendly, informative and very helpful.

Ryan B.
Grado:

Not good not terrible

Ashley T.
Grado:

This location is always great to work with. From ownership to their staff. The facility is very well taken care of. They are personable and always available when we need assistance. I’ll continue using them for any of our UHAUL needs during our time in this area. Thank you!

Joseph F.
Grado:

Price seemed high, but we had no choice

Robert D.
Grado:

El cliente no dejó un comentario.

Robert C.
Grado:

El cliente no dejó un comentario.

Lorenzo V.
Grado:

The place was top notch and the guy who helped me offered quick services

Jonathan G.
Grado:

El cliente no dejó un comentario.

Lloyd P.
Grado:

I was treated with respect from beginning to end. Thanks so much for being treated fairly. Merry Christmas and a blessed and prosperous News Year.

Chance C.
Grado:

I had scheduled And reserved two times in a row to pickup an auto transport trailer , both times uhaul called me the day before I was supposed to pickup the trailer to tell me they didn’t have any. Due to uhaul lying to me and breaking their guaranteed reservations I had to spend an extra $1,000 on lodging. Uhaul will be compensating me because i will he hiring a lawyer.

Michael B.
Grado:

Didn’t want the insurance but was charged for it anyway, then told it was .79 a mile and got charged .99.

Pedro V. | Overall Experience |
Grado:

Knowledgeable and helpful staff.

bud y. | First Impressions |
Grado:

Great customer service on the phone and in person. The entire staff was informative and accommodating. Will definitely return for future storage needs. Well done!

Michael D.
Grado:

Convenient location

Timothy D.
Grado:

Customer service was great!

Gregory M.
Grado:

El cliente no dejó un comentario.

John H.
Grado:

El cliente no dejó un comentario.

dillo P.
Grado:

The workers were not in the building and I had to wait for 10 min just to get assistance. Then the person who helped me could not even help me with an additional purchase of a dolly so I didn’t even buy it. After All that I didn’t leave the building till 40 min after my arrival. Horrible experience and the workers should be retrained on the system because if they can’t even help with simple purchases I think that’s wrong and timeliness should always be a factor for a work place but that’s just me.

James K.
Grado:

Very easy to arrange—very fast pickup and drop off. Excellent all around

Jacob H.
Grado:

Offer lock and hitch ball rentals

Juan I.
Grado:

Still doing ground repairs to the storage property, I hope the access in and out improve.

Debra C.
Grado:

Staff friendly and helpful. We needed to move some large items a few miles and they were great about tailoring our needs to an appropriate rental. I would wholeheartedly recommend this u haul location.

George D.
Grado:

El cliente no dejó un comentario.

GERARD M.
Grado:

The location was great for customers in close proximity to it. However, the u-haul location in my area of Alexandria Bay NY was not equipped to handle my needs and I had to drive 25 miles out of my way to get the equipment I needed.

Zachary B.
Grado:

Rent out bigger trailers.

Audrey S.
Grado:

The woman whom checked us out although nice and friendly was overwhelmed working alone and tried her best to answer our questions but didn't do a very good job of doing so.We rented a storage locker and still don't know how and when we pay for it.?..

Jean T.
Grado:

El cliente no dejó un comentario.

Ashley T.
Grado:

El cliente no dejó un comentario.

Chevaughn S.
Grado:

El cliente no dejó un comentario.

Steven L.
Grado:

Scott was awesome to deal with. Extremely helpful!!

Shannon B.
Grado:

El cliente no dejó un comentario.

Jaymond C.
Grado:

El cliente no dejó un comentario.

Carmine I.
Grado:

The truck was not full, but I was expected to return it full. Taylor, the worker who received my returned truck, heard my concern and after I explained the issue gave me a little credit to cover the extra gas I had to put in. Her response and handling of the situation is why the rating is “excellent”.

Jeremiah C.
Grado:

The people that work at this location are very friendly and accommodating. They are efficient and professional.

Michael O.
Grado:

El cliente no dejó un comentario.

Melvin W.
Grado:

Had to wait 45 min for them to bring the U-Haul around. Was not ready to go when I got there. Had 3 workers in there not doing anything at that time in the store.

Nigil H.
Grado:

El cliente no dejó un comentario.

Adam L.
Grado:

Overall great experience

Robert H.
Grado:

Everything went smooth and everyone was great! Thank you!

Jerry M.
Grado:

Good service delivery ??

robert B.
Grado:

Much easier on the customer to send out rentals with full tanks of gas instead of 7/8's...

Daniel M.
Grado:

El cliente no dejó un comentario.

Steven W.
Grado:

El cliente no dejó un comentario.

Juan I. | First Impressions |
Grado:

Everything is find with the storage and the staff offers terrific service, access to the storage area is being improved, I see that some work is being done to improve access..

Juan I.
Grado:

The grounds near the entry way of the storage area need repair, but it appears that they are working on it.

Curtis K.
Grado:

Best UHaul experience I’ve ever had. Thank you to the excellent staff!

Roy T.
Grado:

El cliente no dejó un comentario.

paul w. | Overall Experience |
Grado:

Great people and service!

Jeffrey P.
Grado:

El cliente no dejó un comentario.

gregory W.
Grado:

Coffee LOL!

Douglas H.
Grado:

Truck ran fine but was not very clean.

Silvia R.
Grado:

El cliente no dejó un comentario.

JOHN S.
Grado:

There were problems with the computer system when we checked the truck out that caused it to take a long time to get through the process. Manager was finally able to access the reservation via a different method and that cleaned up the process. It would have helped if the other reps were aware of the second process for completing the reservation.

Joe C.
Grado:

The regional scheduler. The gentleman was very rude and did not even try to help us. I ended up calling the store location and talking to the workers and working everything out to where I was able to rent the 20’ truck as promised.

Danielle K.
Grado:

Both locations where great. However our overall experience with U-haul roadside assistance was horrible. We blew a trailer tire 70 miles after picking up the trailer. 2hrs we waited (at a service station that had the tire in stock). But because they were not an "approved vender", U-haul would not authorize the repair. After an hour and forty five minutes, we paid for the tire ourselves. This all happened 6 miles out of Chattanooga TN. How, in almost 2 hrs, can you still not find an "approved vender" in that big of a city?.

Racheal A.
Grado:

Have more than one person working the store. I waited over thirty min just to do a pickup.

Toufangtee Y.
Grado:

The visor or whatever that blocks the sun isn't held on from one side so it always falls slightly lower during bumps.

Marvin K.
Grado:

El cliente no dejó un comentario.

Anita T.
Grado:

El cliente no dejó un comentario.

Tacora M.
Grado:

Nothing.

Daniel M.
Grado:

The steering in truck was extremely loose, there is a leak in the cab so it was raining and I was getting soaking wet. Also the wheel bearings are very squeaky. I don’t think this truck is maintained too well and it should not be on the road.

Brandon S.
Grado:

The vehicle's condition was not up to par. The passenger door was barely able to move, there was body damage to the main cab area and box. We did no damage to the vehicle and made sure it was clean and ready for the next customer. We were also told it had a 1/4 of a tank of gas, which it didn't. The people very friendly.

Trudy M.
Grado:

Very pleased. On time service and very helpful and knowledgeable personnel. Job well done.

Edward Z.
Grado:

El cliente no dejó un comentario.

Luis R.
Grado:

Great service

Christopher T.
Grado:

Representative helped me as soon as I arrived and unhook the trailer from my truck and sent a receipt to my email. Very easy

carol b. | First Impressions |
Grado:

very nice people

edwin c. | Overall Experience |
Grado:

The communication was excellent and the service too

Ahmet B. | Overall Experience |
Grado:

Great

erin d. | Overall Experience |
Grado:

The staff is very friendly! The only complaint I have is during my move out, someone left 4 tires on the cart which made it difficult to move my things and I was unable to use the cart to move boxes.

Valerie P. | Overall Experience |
Grado:

The attendance was friendly. This means much to me and he was helpful.

Richard L. | First Impressions |
Grado:

Very Friendly staff. New facility appearance is great and the availability of equipment at a moments notice is outstanding. I am now a definite Uhaul loyal customer.

susan c. | First Impressions |
Grado:

The customer service was great, Thay made every simple and easy.

Titus G. | Overall Experience |
Grado:

Freindly staff, and a great experience.

Elizabeth C. | Overall Experience |
Grado:

The owner of this location was very rude and arrogant. The storage was fine. The monthly charge was fine. Dealing with him was a nightmare!

Kimberly H. | Overall Experience |
Grado:

Very convenient and accessible. Right off post so it was great!

don f. | Overall Experience |
Grado:

the staff at arrival were excellent and offed assistance to get item into storage Yes would use them again

Keith R. | First Impressions |
Grado:

Good service.

Alexi B. | First Impressions |
Grado:

Scott was great!

Madeline W. | Overall Experience |
Grado:

Nice!

craig h. | Overall Experience |
Grado:

The people here are very helpful

SARAH D. | Overall Experience |
Grado:

.

Alan R. | Overall Experience |
Grado:

I tried to type a lengthy negative comment about this storage facility but it limits your characters to 200. Avoid this place because the staff is not helpful and the facility is not secure.

Henry J. | Overall Experience |
Grado:

Before moving out, lessees need to be advised that photographs of the unit empty are required in order to close out account.

GRIFFIN C. | Overall Experience |
Grado:

Had a unit for 3 years and the price increased twice. Overall very good but more expensive than competition.

No reviews have been submitted for this location.

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