Customer Reviews for U-Haul Moving & Storage at Fort Drum

915 comentarios

26470 US Rte 11   Evans Mills, NY 13637
(Next to Bradley's Military)

(315) 629-5636

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(315) 629-5636

26470 US Rte 11
Evans Mills, NY 13637
(Next to Bradley's Military)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

So far it's great, no improvements needed.

MAGDIEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison M. 
Clasificación:
5.0

The service is great. Keep up the good work.

MICHAELPATRICK G. 
Clasificación:
5.0

Jorge Dealba was awesome!!! Great job getting everything hooked and making sure everything was done right and safe to drive!!! Will definitely return to that store because of him!!!

MICHAEL W. 
Clasificación:
5.0

Everyone was very helpful, friendly and explained everything about my truck rental. On a scale of 1-10 I'll give them a 10+.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Errin T. 
Clasificación:
2.0

Make sure your equipment works

Shannon M. 
Clasificación:
5.0

Customer Service was very good. Even on Sunday, they were helpful, courteous and service was expedient

JEROMEE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KODZOAGBESSI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

This comment has absolutely nothing to do with Evans Mills Uhaul but you're cooperate office in Syracuse. I attempted to reserve a U-Haul in Alexandria Bay New York. I had it reserved got home five minutes later I got a phone call from U-Haul in Syracuse New York informing me that Alexandria Bay does not do reservations that far out in advance. I was trying to reserve it a week and a half in advance. That if I wanted to reserve that far out, I had to reserve it and pick it up and Evans Mill‘s. Evans Mill‘sIs a half hour drive from me. When I stopped in to the Alexandria bass store a little while later, as in a few days, they did tell me I could reserve there, but they did not have any available for the date I needed. So I would like to know why I was told by someone from Syracuse New York at U-Haul that I could not reserve a U-Haul that far out in Alexandria Bay New York. Because Alexandria Bay New York U-Haul told me I could reserve up to two weeks out. I will never use you all again

LESLIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAELTHOMAS D. 
Clasificación:
5.0

Great place to deal with.

gordon m.  |  Overall Experience 
Clasificación:
5.0

Fast service. The young lady who helped me return the equipment was excellent. She made my return very easy and quick.

CRAIGR P. 
Clasificación:
5.0

Great and helpful people! Always goes smooth

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLDAVID E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN O. 
Clasificación:
5.0

Staff were pleasant and helpful. Everything went smoothly.

Jon B. 
Clasificación:
4.0

Lower the rates , it cost us $150 from TN, and going back $500 amount. Plus guy was not as knowledgeable about hooking up chains as Jasper personnel.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

Super easy to get a storage unit and a pretty good price. Everything was clean and the uhaul store nearby is super convinient as well. No complaints

Shaniya D.  |  Online Move In 
Clasificación:
5.0

This was the best and the cleanest uhaul we have stored with. Recommend this location. Scott and his staff were always amazing and helpful!

Amanda M.  |  Overall Experience 
Clasificación:
4.0

The only issue I had was closing out my storage unit they charged me for an additional month. I closed it in person on feb. 22nd and was told I would get an email notification of the closed account. Instead on feb. 24th I got charged for the next month. I notified the office and they said it will be refunded but it has not shown up as a credit on my credit card account yet. I will be calling again next week if I don't see the charge taken off.

Jeffrey S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN C. 
Clasificación:
5.0

Professional experience

Gregory M. 
Clasificación:
2.0

I rented an enclosed trailer. The customer service was decent but took 30 minutes for me to pick up a reservation. I want told the enclosed trailer had a ramp over the phone but there was none when I got there. The trailer itself was rusty in a few spots , and the wooden rails on the sides were dry rot and coming off the walls. Overall not a good experience and will not come back or recommend

MATTHEWDONALD T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Erica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

The U-Haul truck seem to have transmission problems

Roger J. 
Clasificación:
1.0

Uhaul itself should really open up to getting trucks that have 4x4 capabilities or atleast get some good quality snow tires on their rental trucks, I was stuck in the snow for nearly 5 hours and had to wait for one of my buddies to come pull me out from being stuck and I called uhaul about the situation and they decided to proceed and make me pay an additional $100 because I ended up being late to their poor quality to have equipment maintained for the winter rentals this time of year especially since the road conditions are very snowy and icy currently

Preston M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDERRYAN P. 
Clasificación:
1.0

Make the U-Haul app work

LEEMICHAEL G. 
Clasificación:
3.0

The return driveway was blocked by the previous truck being returned smack in the center of the driveway. It was heavy icy snow. It make the return difficult and dangerous as it is a one way road(

ALISONJULIE M. 
Clasificación:
5.0

No suggestions- everything went very smoothly.

Steven Y. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rebecca C. 
Clasificación:
4.0

El cliente no dejó un comentario.

james w.  |  Overall Experience 
Clasificación:
4.0

The only reason I could not rate higher was because their scale went down before I left. I don't know why it went down but it was part of my contract for vehicle weigh.

KEVIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
5.0

Really easy and simple, the staff it’s really respectful and friendly

Jose R.  |  Overall Experience 
Clasificación:
5.0

All aspects were completed with a single phone call. Morgan was very helpful, explained procedures and answered all questions. She made the entire experience enjoyable and problem free. Well done Morgan!

bud y.  |  First Impressions 
Clasificación:
5.0

I did the online check-in, but it still required providing a credit card at the counter. It would be ideal if someone uses the express check-in that the counter time spent was to a minimum and the reservation credit card can be used instead.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel Z.  |  Overall Experience 
Clasificación:
1.0

Id recommend not charging someone's account twice. Also manager as well as the person that checked me out of the truck rental was not wearing a mask will not go back to this location.

LEEMICHAEL G. 
Clasificación:
2.0

I was given a 15 ft. truck with a perverted license plate: AHO1554. What is UHAUL's problem??? I am a female senior citizen and do not appreciate your crudeness. There were many other 15 ft. trucks available. Please take that truck out of service or change its license plate. Shame on UHAUL! My opinion of UHAUL has dropped considerably.

BARBARAELLEN T. 
Clasificación:
5.0

Very wonderful and pleasant experience, highly professional!!

RANDALLLYNN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
3.0

Just need to make sure that the address brings you to the right location. Other than that, it was another AMAZING experience. Thank you for being AWESOME.

Bobby O. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian m.  |  Overall Experience 
Clasificación:
2.0

The online ordering system was supposed to save me time... it took way longer.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KOMLAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori C. 
Clasificación:
5.0

I appreciated that the person behind the counter came out to connect the trailer for me. I also liked the ability to check-in the trailer after hours through the mobile app.

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

pete C. 
Clasificación:
5.0

Best one I've ever dealt with. This was my 7th move. By far best customer service.

David A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic P. 
Clasificación:
5.0

I needed extra time till I got paid they work with me 2 days. Very kind. Thanks

debra t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
1.0

Very rude customer service, Canceled my storage approximately 5 days after making my monthly payment and they refused to give a refund for the remaining of the month.

Roberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie F.  |  Overall Experience 
Clasificación:
5.0

Outstanding Service!

CHERYL S. 
Clasificación:
5.0

Excellent service by a pleasant woman who opened the door up a few minutes early for me. Always a positive experience at this dealer.

MICHAEL S. 
Clasificación:
5.0

Just keep up the good work 💪

ZEMEENAMARIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

gordon m.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Jeremy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARYN H. 
Clasificación:
5.0

The 10x20 is what I needed and I have a 2017 F150 Supercrew Cab with 5 1/2 ft bed. The truck fit perfectly in the space with enough room to close the door. Great price wonderful service. Thank you Morgan for all your assistance.

Josh L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLBY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS S. 
Clasificación:
5.0

Called ahead because we were racing against the clock. Was told that they would take us in as long as we made it before 8:00 PM. Made it at 7:56 PM and had no issues.

Bert W. 
Clasificación:
5.0

Great customer service.

Ricardo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

martin K. 
Clasificación:
5.0

It was all quick and easy

Chali O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger P. 
Clasificación:
5.0

The process to get a storage was fast and smooth. The facility inside was really clean. I would definitely recommend this place to anyone needing services.

Ricardo C.  |  First Impressions 
Clasificación:
4.0

Some reps were friendlier than others.

William S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALDK G. 
Clasificación:
1.0

If you're renting a truck it should be the least for 24 hours. Can't change like 155 just for them to tell you to bring it back at a certain time because the need it the next day.

ESTELA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
5.0

Continue providing excellence to the Ft. Drum community.

leeon d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AJAMONET F. 
Clasificación:
3.0

El cliente no dejó un comentario.

kerry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVIDM D. 
Clasificación:
4.0

El cliente no dejó un comentario.

COSTAT D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathryn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIOVANNYJ A S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

Update your computer. We registered on line and were told that Storage Made EZ was where we could get the size cargo trailer we needed.We wanted to go to uhaul by Bradley's Military because they had longer hours . When we got to EZ , they told us that UHaul by Bradley's had our rental. It all worked out, but having the correct location on line could have saved us a short trip and some angst.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayheem L. 
Clasificación:
3.0

Easy checkout

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITHA C. 
Clasificación:
5.0

Amazing location.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heriberto R. 
Clasificación:
5.0

Jared Mc Guire took care of our rental. He was extremely efficient, very polite and respectful. When we arrived he immediately prepared our paperwork and within minutes had our trailer hooked up on our car and we were on our way. U-haul should have more people like Jared working for them.

RONALD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger P. 
Clasificación:
5.0

Very helpful in such short notice.. Thank you!!!👍👍

herman W. 
Clasificación:
3.0

The only issue I have is that I came inside and cleared my storage unit and told I was cleared. Yet I still had to process out online.

Charmartta M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalome T.  |  Overall Experience 
Clasificación:
3.0

I dropped after hours. That process was simple.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN F. 
Clasificación:
5.0

The service was great. Jared was amazing. Knowledgeable and very helpful.

DAVID B. 
Clasificación:
5.0

Great place close to post and helpful staff.

Matthew W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GAIGE C. 
Clasificación:
5.0

I had two storages, 326 and 474; for one year and three years respectively; the only thing is that the last month was charged completely but I used the storages just for 2 weeks of that month before the moving company came. It would be nice if after 3 years being a customer with them they would show some appreciation not charging the entire month.

Jose M.  |  Overall Experience 
Clasificación:
2.0

I barely had the storage unit for 10 days never used it and they wouldn't give me any money back a waste of a $100 for 10 days and they can't even credit me anything

Micheal W.  |  Overall Experience 
Clasificación:
5.0

The staff was great to work with and the online reservation made the process even more seamless.

Dalome T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charmartta M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE O.  |  Overall Experience 
Clasificación:
5.0

The personnel at this facility were great. The pick up site in Washington DC was disappointing but this spot In Evans Mills, more than made up for it. Definitely will recommend.

Albadir M.  |  First Impressions 
Clasificación:
5.0

Scott and his team were great. They reacted to our last minute request which saved our transition. Scott is an expert in every service they provide and was one step ahead of everything we needed.

William Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emprise F.  |  Overall Experience 
Clasificación:
5.0

First off this storage facility has some of the most helpful, well mannered employees!!! The facility itself is well lit at night. I felt like my belongings were secure and safe, the storage unit was so clean!!! We used a truck on 2 occasions and both times they had it ready and waiting for us! Moving is often done on a time crunch and it's like they know that, I'venever "waited" in line for someone to help me maybe but a few minutes!!

Kayla N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica K.  |  First Impressions 
Clasificación:
4.0

Absolutely fantastic! Thank you

amir f.  |  Overall Experience 
Clasificación:
5.0

U-Haul Moving & Storage en Fort Drum made our storage needs trouble free. Great staff and facility! Best in the area.

bud y.  |  Overall Experience 
Clasificación:
4.0

Pros: staff were friendly, helpful, and unhurried. Facilities were clean and user-friendly. Cons: only one person manning the front desk so service was slow.

Connor G.  |  First Impressions 
Clasificación:
5.0

Great

juan c.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful

Rezk A.  |  Overall Experience 
Clasificación:
5.0

Best customer service received, friendly, informative and very helpful.

Juan A.  |  First Impressions 
Clasificación:
5.0

Knowledgeable and helpful staff.

Pedro V.  |  Overall Experience 
Clasificación:
5.0

Great customer service on the phone and in person. The entire staff was informative and accommodating. Will definitely return for future storage needs. Well done!

bud y.  |  First Impressions 
Clasificación:
5.0

Everything is find with the storage and the staff offers terrific service, access to the storage area is being improved, I see that some work is being done to improve access..

Juan I.  |  First Impressions 
Clasificación:
5.0

Great people and service!

paul w.  |  Overall Experience 
Clasificación:
5.0

very nice people

carol b.  |  First Impressions 
Clasificación:
5.0

The communication was excellent and the service too

edwin c.  |  Overall Experience 
Clasificación:
5.0

Great

Ahmet B.  |  Overall Experience 
Clasificación:
4.0

The staff is very friendly! The only complaint I have is during my move out, someone left 4 tires on the cart which made it difficult to move my things and I was unable to use the cart to move boxes.

erin d.  |  Overall Experience 
Clasificación:
5.0

The attendance was friendly. This means much to me and he was helpful.

Valerie P.  |  Overall Experience 
Clasificación:
5.0

Very Friendly staff. New facility appearance is great and the availability of equipment at a moments notice is outstanding. I am now a definite Uhaul loyal customer.

Richard L.  |  First Impressions 
Clasificación:
5.0

The customer service was great, Thay made every simple and easy.

susan c.  |  First Impressions 
Clasificación:
5.0

Freindly staff, and a great experience.

Titus G.  |  Overall Experience 
Clasificación:
2.0

The owner of this location was very rude and arrogant. The storage was fine. The monthly charge was fine. Dealing with him was a nightmare!

Elizabeth C.  |  Overall Experience 
Clasificación:
5.0

Very convenient and accessible. Right off post so it was great!

Kimberly H.  |  Overall Experience 
Clasificación:
4.0

the staff at arrival were excellent and offed assistance to get item into storage Yes would use them again

don f.  |  Overall Experience 
Clasificación:
5.0

Good service.

Keith R.  |  First Impressions 
Clasificación:
5.0

Scott was great!

Alexi B.  |  First Impressions 
Clasificación:
5.0

Nice!

Madeline W.  |  Overall Experience 
Clasificación:
5.0

The people here are very helpful

craig h.  |  Overall Experience 
Clasificación:
5.0

.

SARAH D.  |  Overall Experience 
Clasificación:
1.0

I tried to type a lengthy negative comment about this storage facility but it limits your characters to 200. Avoid this place because the staff is not helpful and the facility is not secure.

Alan R.  |  Overall Experience 
Clasificación:
5.0

Before moving out, lessees need to be advised that photographs of the unit empty are required in order to close out account.

Henry J.  |  Overall Experience 
Clasificación:
4.0

Had a unit for 3 years and the price increased twice. Overall very good but more expensive than competition.

GRIFFIN C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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