Customer Reviews for U-Haul Moving & Storage at Fort Drum

1,779 reviews

26470 US Rte 11   Evans Mills, NY 13637
(Next to Bradley's Military, Off !-781)

(315) 629-5636

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 629-5636

26470 US Rte 11
Evans Mills, NY 13637
(Next to Bradley's Military, Off !-781)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Quick and easy reservation, pick up and return. Thank you!!

Kelly F 
Rating:
5.0

Thanks for always being professional!!!

HAKEIM G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
5.0

Very pleased with the help I received

Dennis C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richardhenry D  |  Overall Experience 
Rating:
5.0

Great customer from hooking up the trailer to disconnecting and maneuvering the trailer so I could back up! thanks!

Matthew M 
Rating:
5.0

Again service was outstanding

Earl M 
Rating:
5.0

Customer did not leave a comment.

JOSE R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONIO R  |  Online Move In 
Rating:
4.0

Good, nice, secured and clean

ROLANDO M  |  Overall Experience 
Rating:
5.0

Everything was very efficient and went smoothly.

David S 
Rating:
4.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

None

Ruby D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashlie W  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ashlie W 
Rating:
5.0

Friendly and efficient.

Michael L 
Rating:
5.0

Great service. Easy no problems, show your ID answer a couple of questions and boom! here are the keys. Super job!

Christoper B 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G  |  Overall Experience 
Rating:
5.0

Nice facility very helpful staff

John L 
Rating:
5.0

Excellent service very patient

Michael C  |  Overall Experience 
Rating:
5.0

Professional Staff and customer service oriented

Antonio L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne S 
Rating:
2.0

No one helped us figure out the equipment. The man was very nice, but saw a struggling and didn’t care to help us figure out the towing equipment.

Alexia P 
Rating:
5.0

Customer did not leave a comment.

Don N 
Rating:
5.0

Customer did not leave a comment.

STARRLA P 
Rating:
5.0

Customer did not leave a comment.

Ryan D 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
4.0

Customer did not leave a comment.

JAMES T 
Rating:
4.0

Needs 24 access at the gate ...but over all a great place to store

Garrett T  |  Overall Experience 
Rating:
4.0

Bathrooms, customer waiting room, parking lots, and accessibility in and out the storage compound was above average. Thank you to Mr Joel Parris

Joel T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tarah d  |  First Impressions 
Rating:
5.0

Smooth operation

richard j 
Rating:
5.0

Customer did not leave a comment.

Francis F 
Rating:
5.0

Customer did not leave a comment.

Anthony B  |  First Impressions 
Rating:
3.0

There was a worker/employee that was very rude when I came in on Saturday morning. I actually had to leave because he was so incredibly unprofessional. I returned the next day to pick up the trailer I was trying to reserve, luckily I was helped by a much nicer employee. Mr. Lucas was extremely professional, courteous and helpful. I'm very glad that Mr. Lucas was working on Sunday morning. I didn't catch the name of the rude employee but he was also working on Sunday; I'm glad I didn't have to deal with him.

Sean J 
Rating:
5.0

professional staff

Antonio L  |  First Impressions 
Rating:
5.0

U-Haul is so professional and as a businessman I have no worries at all about my transportation needs because I am back by U-Haul.

Robert Y 
Rating:
5.0

Customer did not leave a comment.

yvonne S 
Rating:
5.0

Customer did not leave a comment.

Levi A 
Rating:
5.0

They got a good job with me and I think I'm very much

Brian C 
Rating:
4.0

Customer did not leave a comment.

Allison B 
Rating:
5.0

Customer did not leave a comment.

Stanley D 
Rating:
5.0

Customer did not leave a comment.

ALBERTO P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
4.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

50% refund due to unable to utilize car hauler. Couldn't load car. 50% refund would encourage return once all resources to load car are available.

Christopher F 
Rating:
5.0

THANK YOU!! Picking up the trailer was so quick.

Brandon E 
Rating:
5.0

Customer did not leave a comment.

Christine W 
Rating:
5.0

Customer did not leave a comment.

Juilet C 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Nebilma B 
Rating:
5.0

Customer did not leave a comment.

Andrew K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohamed B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JARED J  |  Overall Experience 
Rating:
5.0

Stay proficient for continuous great service

Rob b 
Rating:
5.0

Customer did not leave a comment.

Ivy O 
Rating:
1.0

Vehicle was given to me knowing I had to drive 1700 miles without cruise control, and the vehicle shook.

Thomas B 
Rating:
5.0

Good service. Very helpful employee.

ROLANDO M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elyzabeth B  |  Online Move In 
Rating:
5.0

Good help with roadside assistance and pickup/dropoff

Colby H 
Rating:
5.0

Uhaul is the best and will always use them.

DILLON P  |  Overall Experience 
Rating:
5.0

Fast easy transaction. Thank you.

Ronald O 
Rating:
5.0

Customer did not leave a comment.

MAURICIO T 
Rating:
5.0

Well run facility with lots of equipment available.

peter b 
Rating:
5.0

Customer did not leave a comment.

Jenna S 
Rating:
5.0

Customer did not leave a comment.

keith a 
Rating:
2.0

Customer did not leave a comment.

Earl M  |  Overall Experience 
Rating:
5.0

Very good customer service the gentleman that set me up was very nice

Ashley L 
Rating:
5.0

Customer did not leave a comment.

Charles G 
Rating:
4.0

Customer did not leave a comment.

Heidi J 
Rating:
5.0

My experience was great. I have a rusty old plow truck. That I was forced to use because my 2016 Ford F150 blew transmission cooler lines the same Day I was scheduled to rent the trailer. My plow truck wire harness was corroded.And the lights wouldn’t work for the 4 prong plug that the trailer had. So One of your employees let me barrow his personal 6 plug to 4 prong adapter to make the lights work. Outstanding service.Its just suck that life is always throwing curveballs, but you guys help me out and got me out of a pinch when I had to move all my tools and tool boxes from one motor pool to another on Fort Drum New York…you guys will always have my business and I’ll highly recommend you. To all the mechanics I work with. They’re always having to borrow a trailer from a buddy or somebody’s else’s family member. It’s just a lot easier to go to you guys. When I told them what I paid for it and they couldn’t believe how economical it was.Life is hard in the North Country. And your location is serving the community well. Thank you Thank you!!

brian h 
Rating:
5.0

Quick and professional service

Robert C 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

ROBERTLEE R 
Rating:
5.0

The man who checked us out was kind and hooked up our rig. Thank you.

Joselynn D 
Rating:
2.0

I was charged for the equipment, returned it early and was told that Uhaul doesn't do reimbursements because I got "free" days. Mean while my total bill for a 26 foot truck and a auto transport was over $1200 for 6 days and let's not forget almost $200 in gasoline. One way not even 300 miles from point of origin to destination. Was also charged almost $80 for an extra day due to the place closing at 2pm and didnt finished until 4pm unloading the truck. Very disappointing because I am a loyal uhaul customer

Anderson P 
Rating:
3.0

Customer did not leave a comment.

Dwayne P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua a 
Rating:
4.0

People were actually there unlike pick up location and the man helped me with the app

Mariah B 
Rating:
4.0

None

Lymon O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRANKIE B  |  Overall Experience 
Rating:
5.0

You guys are awesome , thank you for helping me move out to my new home.

Peter M 
Rating:
5.0

Great customer service from all 3 gentlemen that served me!

erika s 
Rating:
5.0

It's easy and economical. I would highly recommend U-Haul at this location.

Donna A 
Rating:
5.0

Nice staff and service. Program for setting up appointment switched location without giving reason or option.

Sherri W 
Rating:
2.0

All of my concerns i presented at this drop of location were dismissed and shrugged off like i was an inconvenience to them for expressing my dissatisfaction. They were of no help addressing my concerns

william s 
Rating:
5.0

Customer did not leave a comment.

Peter M 
Rating:
5.0

Customer did not leave a comment.

Andres R 
Rating:
3.0

Snow was not cleaned off a the trailer prior to pick up resulted in being ten minutes late.

Thomas M 
Rating:
4.0

Excellent service; conveniently located. Thank you.

Yvonne D 
Rating:
5.0

Customer did not leave a comment.

BRET W  |  Overall Experience 
Rating:
5.0

They took great care of me!

Jillian H 
Rating:
5.0

Customer did not leave a comment.

Irene G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra f 
Rating:
5.0

Customer did not leave a comment.

Tamara K 
Rating:
5.0

Customer did not leave a comment.

Roman G  |  Online Move In 
Rating:
5.0

Jarred was amazing as always. Very helpful and overall amazing guy. The Tucker were clean and my return was easy.

Antonio P 
Rating:
5.0

Customer did not leave a comment.

PETER B  |  First Impressions 
Rating:
4.0

Nothing

Debbie M 
Rating:
5.0

Nice little truck. Friendly attendants.

Donna A 
Rating:
5.0

The best experience I have ever had with moving and storage. Efficient and convenient with great accessibility. Staff was courteous and knowledgeable and friendly.

Jennifer L 
Rating:
5.0

Customer did not leave a comment.

Zackary S 
Rating:
5.0

Customer service was top notch. Enjoyed interacting with each team member there.

Corey H 
Rating:
5.0

Customer did not leave a comment.

Keishila L 
Rating:
4.0

Customer did not leave a comment.

jobael b 
Rating:
5.0

Customer did not leave a comment.

Beth C 
Rating:
5.0

Scott and Lynn and the whole staff go above and beyond. Very nice and great customer service.

Lisa B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gage K 
Rating:
5.0

The drop off was handled in less than 5 minutes. Signage clearly directed me to where I needed to drop the trailer. Receipt was immediately emailed to me.

Michelle B 
Rating:
5.0

picking up equipment in upstate New York was easy and great.

Roy K 
Rating:
4.0

Had mouse droppings on stuff in storage locker, otherwise rest of facility clean. Staff very friendly and helpful

Ryan H  |  Overall Experience 
Rating:
4.0

Customer service on the return was poor. Instructions are that for an after hours return, customer should leave the vehicle and follow the instructions on the app. However, for a business hour return, the posted instructions are to wait for assistance. I waited for 20 minutes and no assistance came. I approached the door to indicate to an employee that I was waiting, and he told me to keep waiting. I gave up and initiated the return through the app. Frustrating end to an otherwise good experience.

Daniel C 
Rating:
3.0

Customer did not leave a comment.

Luke B 
Rating:
3.0

Driver Side windshield wiper broken Moved in the rain with no wiper

Nicole D 
Rating:
5.0

Customer did not leave a comment.

Christopher R 
Rating:
5.0

Staff here helpful, friendly, and went above and beyond.

Timothy M 
Rating:
5.0

Shawn went above and beyond to help us.

Patrick D 
Rating:
4.0

Customer did not leave a comment.

Paige S 
Rating:
5.0

Customer did not leave a comment.

jobael b 
Rating:
5.0

Customer did not leave a comment.

Jennifer B 
Rating:
5.0

Customer did not leave a comment.

ARICKA S 
Rating:
2.0

Uhaul in evans mills has a great location for base. My husband and I have both been active duty and stationed in different places. So we have used storage units many times. Uhaul does not prorate if you turn in your storage unit during the middle of the month. We have never encountered this before and it feels like they are preying on military customers. They were very nice and the storage is in a great location . But I would not recommend them due to not prorating the rent when you turn in your storage unit early.

Lorenna S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn H 
Rating:
5.0

Keep up the great work.

Joseph A 
Rating:
5.0

Customer did not leave a comment.

Summer M 
Rating:
3.0

Customer did not leave a comment.

Daryl G 
Rating:
4.0

Customer did not leave a comment.

Warren W 
Rating:
5.0

Customer did not leave a comment.

Diamond K 
Rating:
3.0

Customer did not leave a comment.

Alecia B  |  Overall Experience 
Rating:
5.0

My U-Box arrived, and was picked up months later, promptly and kindly by Shawn. He exercised extraordinary care in moving it down an 800 ft driveway and placing it in an odd location. It kept all my stuff clean and dry for 6 months.

John D 
Rating:
5.0

Customer did not leave a comment.

HASSANTERRIC M 
Rating:
5.0

Customer did not leave a comment.

Christopher Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric W 
Rating:
5.0

Customer did not leave a comment.

Joseph G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward g 
Rating:
5.0

Customer did not leave a comment.

Gregory N  |  Overall Experience 
Rating:
5.0

There's nothing else to do everyone was so friendly

andrenett t 
Rating:
3.0

Customer did not leave a comment.

Jordan B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaina W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yugo V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  Overall Experience 
Rating:
3.0

Evidence of mice

Jada N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel F  |  Overall Experience 
Rating:
4.0

Tell people when the lot closes

MICHEAL W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wade A  |  Overall Experience 
Rating:
5.0

The only complaint I have is when using the vehicle storage unit, to park your car into the unit there is a curve or lip that may be difficult for car to drive over to park their vehicle into the unit. This requires a piece of wood to create a ramp between the curve/lip for vehicle to easy drive over. This was the case for my vehicle. This isn’t a major problem but it is something to be aware of. Maybe create a ramp like curve or lip so cars can easily drive over. Other than this, my experience was wonderful

Eric B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joshua F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond L  |  Overall Experience 
Rating:
5.0

I can’t recall the man’s name who helped me the first day; he is professional, knowledgeable and very kind. It was a pleasure to do business with him. Thanks man!! (I apologize I forget your name.)

tori f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL C  |  Overall Experience 
Rating:
5.0

Great staff, exceeded my expectations for 3 and a half years while stationed at FT Drum.

Jorn W  |  Overall Experience 
Rating:
3.0

A few times I went in and the attendants acted like I was bothering them. Also I turned over the units on 8 July 2023

Reggie B  |  Overall Experience 
Rating:
5.0

N/A

DANIEL S  |  First Impressions 
Rating:
5.0

Super nice and professional staff

Rosemary A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edward c  |  First Impressions 
Rating:
3.0

I’m not a fan of one of your employees. Also I didn’t get my receipts has I was told I would took months before I got them. Storage prices are too much for someone people.

Erica G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohamed B  |  First Impressions 
Rating:
5.0

N/A

CATHERYN J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tristan K  |  First Impressions 
Rating:
5.0

Thank you so much for being so accessible, responsive and helpful to a block head like me.

Carmelle S  |  Overall Experience 
Rating:
5.0

The entire process was quick and easy

James C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brady P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David R  |  Overall Experience 
Rating:
4.0

Receiving facility was a major disaster

James B  |  Overall Experience 
Rating:
5.0

Needed larger unit to hold entire household this location unfortionatly did not have an available unit at time needed.

Heyli F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAILA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen S  |  Overall Experience 
Rating:
5.0

Keep up the good work

WILLIAM G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

grace j  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Austin A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

william c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryjo R  |  First Impressions 
Rating:
2.0

I rented a truck from this place, only to find out that it wants to break down on a major interstate. The truck wasnt well maintained and checked properly. Thankfully roadside assistance was able to help

Joe B  |  Overall Experience 
Rating:
5.0

Met all my needs to deploy

Jovia S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vickie m  |  Online Move In 
Rating:
4.0

I have used this facility twice and it has always been excellent.

Rachel Z  |  Overall Experience 
Rating:
1.0

Customer service is horrible. They believe it is ok to make false charges on a card that they were not given permission to use.

April H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Betty G  |  Overall Experience 
Rating:
5.0

Will definitely be storing with uhaul again at our next location. Thank you!

alejandra t  |  Overall Experience 
Rating:
5.0

The staff was accommodating

Nadia J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMBER P  |  Overall Experience 
Rating:
5.0

Jared and the general manager are great guys. They've always been friendly and helpful and I've been using this uhaul facility off and on for nearly 5 years.

Michael W  |  First Impressions 
Rating:
4.0

They did great things, I like it, nice to the customer.

Agossou K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nevaeh M  |  Online Move In 
Rating:
5.0

Courteous and friendly and very professional staff…

Rosemary A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tristan K  |  First Impressions 
Rating:
1.0

Came back from deployment and all my stuff was moldy even though I paid extra for climate controlled. Everything was destroyed.

Bobbi B  |  Overall Experience 
Rating:
3.0

When I made this reservation, it came with one month free storage! When I arrived, the staff there told me y'all don't go along with that offer. I wasn't happy with this at all! Then the second month, the price went up...

Jessica Y  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Zatyana M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jai G  |  Overall Experience 
Rating:
1.0

Had my things in storage for less than 9 days and when I returned to get my stuff, our things were covered in mouse/rat poop and they couldn’t do anything about it! I had to have all my stuff professionally cleaned

Tyler M  |  Overall Experience 
Rating: