Comentarios de los clientes para U-Haul Moving & Storage at Fort Drum

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Fort Drum

Clasificación general:

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Michael B.
Clasificación:

I did the online check-in, but it still required providing a credit card at the counter. It would be ideal if someone uses the express check-in that the counter time spent was to a minimum and the reservation credit card can be used instead.

Daniel Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LEEMICHAEL G.
Clasificación:

Id recommend not charging someone's account twice. Also manager as well as the person that checked me out of the truck rental was not wearing a mask will not go back to this location.

BARBARAELLEN T.
Clasificación:

I was given a 15 ft. truck with a perverted license plate: AHO1554. What is UHAUL's problem??? I am a female senior citizen and do not appreciate your crudeness. There were many other 15 ft. trucks available. Please take that truck out of service or change its license plate. Shame on UHAUL! My opinion of UHAUL has dropped considerably.

RANDALLLYNN L.
Clasificación:

Very wonderful and pleasant experience, highly professional!!

Scott C.
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El cliente no dejó un comentario.

Bobby O.
Clasificación:

Just need to make sure that the address brings you to the right location. Other than that, it was another AMAZING experience. Thank you for being AWESOME.

brian m. | Overall Experience |
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El cliente no dejó un comentario.

Richard H.
Clasificación:

The online ordering system was supposed to save me time... it took way longer.

KOMLAN A.
Clasificación:

El cliente no dejó un comentario.

Lori C.
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El cliente no dejó un comentario.

Michael B.
Clasificación:

I appreciated that the person behind the counter came out to connect the trailer for me. I also liked the ability to check-in the trailer after hours through the mobile app.

pete C.
Clasificación:

El cliente no dejó un comentario.

David A. | First Impressions |
Clasificación:

Best one I’ve ever dealt with. This was my 7th move. By far best customer service.

Dominic P.
Clasificación:

El cliente no dejó un comentario.

debra t. | Overall Experience |
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I needed extra time till I got paid they work with me 2 days. Very kind. Thanks

Michael P.
Clasificación:

El cliente no dejó un comentario.

Roberto R.
Clasificación:

Very rude customer service, Canceled my storage approximately 5 days after making my monthly payment and they refused to give a refund for the remaining of the month.

Stephanie F. | Overall Experience |
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El cliente no dejó un comentario.

CHERYL S.
Clasificación:

Outstanding Service!

MICHAEL S.
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Excellent service by a pleasant woman who opened the door up a few minutes early for me. Always a positive experience at this dealer.

ZEMEENAMARIA M.
Clasificación:

Just keep up the good work 💪

gordon m. | First Impressions |
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El cliente no dejó un comentario.

Jeremy J.
Clasificación:

El cliente no dejó un comentario.

JARYN H.
Clasificación:

El cliente no dejó un comentario.

Josh L. | First Impressions |
Clasificación:

The 10x20 is what I needed and I have a 2017 F150 Supercrew Cab with 5 1/2 ft bed. The truck fit perfectly in the space with enough room to close the door. Great price wonderful service. Thank you Morgan for all your assistance.

Leonel G.
Clasificación:

El cliente no dejó un comentario.

COLBY W.
Clasificación:

El cliente no dejó un comentario.

FRANCIS S.
Clasificación:

El cliente no dejó un comentario.

Bert W.
Clasificación:

Called ahead because we were racing against the clock. Was told that they would take us in as long as we made it before 8:00 PM. Made it at 7:56 PM and had no issues.

Ricardo C.
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Great customer service.

Eric E.
Clasificación:

El cliente no dejó un comentario.

JOSE H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

martin K.
Clasificación:

El cliente no dejó un comentario.

Chali O. | Online Move In |
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It was all quick and easy

Roger P.
Clasificación:

El cliente no dejó un comentario.

Ricardo C. | First Impressions |
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The process to get a storage was fast and smooth. The facility inside was really clean. I would definitely recommend this place to anyone needing services.

William S. | First Impressions |
Clasificación:

Some reps were friendlier than others.

DONALDK G.
Clasificación:

El cliente no dejó un comentario.

ESTELA S.
Clasificación:

If you're renting a truck it should be the least for 24 hours. Can't change like 155 just for them to tell you to bring it back at a certain time because the need it the next day.

PAUL H.
Clasificación:

El cliente no dejó un comentario.

leeon d. | First Impressions |
Clasificación:

Continue providing excellence to the Ft. Drum community.

MICHAEL A.
Clasificación:

El cliente no dejó un comentario.

AJAMONET F.
Clasificación:

El cliente no dejó un comentario.

kerry M.
Clasificación:

El cliente no dejó un comentario.

DAVIDM D.
Clasificación:

El cliente no dejó un comentario.

COSTAT D.
Clasificación:

El cliente no dejó un comentario.

Kathryn D.
Clasificación:

El cliente no dejó un comentario.

GIOVANNYJ A S.
Clasificación:

El cliente no dejó un comentario.

Kevin B.
Clasificación:

El cliente no dejó un comentario.

Thomas W.
Clasificación:

El cliente no dejó un comentario.

ROBERT B.
Clasificación:

Update your computer. We registered on line and were told that Storage Made EZ was where we could get the size cargo trailer we needed.We wanted to go to uhaul by Bradley's Military because they had longer hours . When we got to EZ , they told us that UHaul by Bradley's had our rental. It all worked out, but having the correct location on line could have saved us a short trip and some angst.

Kayheem L.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

Easy checkout

KEITHA C.
Clasificación:

El cliente no dejó un comentario.

Thomas S.
Clasificación:

Amazing location.

Matthew B.
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El cliente no dejó un comentario.

Heriberto R.
Clasificación:

El cliente no dejó un comentario.

RONALD L.
Clasificación:

Jared Mc Guire took care of our rental. He was extremely efficient, very polite and respectful. When we arrived he immediately prepared our paperwork and within minutes had our trailer hooked up on our car and we were on our way. U-haul should have more people like Jared working for them.

DONALD D.
Clasificación:

El cliente no dejó un comentario.

Roger P.
Clasificación:

El cliente no dejó un comentario.

herman W.
Clasificación:

Very helpful in such short notice.. Thank you!!!👍👍

Charmartta M. | Overall Experience |
Clasificación:

The only issue I have is that I came inside and cleared my storage unit and told I was cleared. Yet I still had to process out online.

Dalome T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mark D.
Clasificación:

I dropped after hours. That process was simple.

SEAN F.
Clasificación:

El cliente no dejó un comentario.

DAVID B.
Clasificación:

The service was great. Jared was amazing. Knowledgeable and very helpful.

Matthew W. | Overall Experience |
Clasificación:

Great place close to post and helpful staff.

GAIGE C.
Clasificación:

El cliente no dejó un comentario.

tessa O.
Clasificación:

El cliente no dejó un comentario.

Jose M. | Overall Experience |
Clasificación:

I had two storages, 326 and 474; for one year and three years respectively; the only thing is that the last month was charged completely but I used the storages just for 2 weeks of that month before the moving company came. It would be nice if after 3 years being a customer with them they would show some appreciation not charging the entire month.

DAVID G.
Clasificación:

El cliente no dejó un comentario.

KIMBERLYANN M.
Clasificación:

El cliente no dejó un comentario.

Chris A.
Clasificación:

El cliente no dejó un comentario.

PE P.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

Micheal W. | Overall Experience |
Clasificación:

I barely had the storage unit for 10 days never used it and they wouldn't give me any money back a waste of a $100 for 10 days and they can't even credit me anything

Dalome T. | First Impressions |
Clasificación:

The staff was great to work with and the online reservation made the process even more seamless.

Michael M.
Clasificación:

Trailer ready for pick up at assigned time, Friendly, knowledgeable and helpful staff, easy check in and check out process.

Charmartta M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Louis C.
Clasificación:

Very professional and well organized

STEPHANIE O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JUAN C.
Clasificación:

Great customer service.

STEVEN B.
Clasificación:

After measuring we determined the trailer we had reserved would not fit our needs. The staff went above and beyond and were very patient with us to find the appropriate trailer. They were very professional and helpful to remedy a lighting situation. The entire process took much longer than anticipated but that was certainly not the fault of the U-Haul staff.

Albadir M. | First Impressions |
Clasificación:

The personnel at this facility were great. The pick up site in Washington DC was disappointing but this spot In Evans Mills, more than made up for it. Definitely will recommend.

RICHARDBRUCE A.
Clasificación:

Helpful yard attentdant to retrieve returned equitpment

William C.
Clasificación:

We were sent to 4 different U haul locations after booking a trailer. If something is out of stock, dont accept the rental.

RYAN F.
Clasificación:

El cliente no dejó un comentario.

Sylvia W.
Clasificación:

Employees were friendly and helpful. Lynn was exceptional considering I relocated from GA to NY. I let her Know that I felt the facility was well kept and the cleanest Uhaul I have encountered. Highly recommended. Thank you Lynn!

Daniel J.
Clasificación:

El cliente no dejó un comentario.

richard A.
Clasificación:

I changed my plans a couple of times at the last minute and manager that day at desk was very accomodating and helpful. Very quick check in and check out. Thank you

VALERIEE P.
Clasificación:

They have always been friendly to me. They treat me with respect. And like I was their only customer. Job well done

Elliot A.
Clasificación:

El cliente no dejó un comentario.

Brittany K.
Clasificación:

El cliente no dejó un comentario.

JAREDCODY C.
Clasificación:

El cliente no dejó un comentario.

Henry S.
Clasificación:

El cliente no dejó un comentario.

JAMES E.
Clasificación:

El cliente no dejó un comentario.

dianne N.
Clasificación:

El cliente no dejó un comentario.

Don Y.
Clasificación:

Cruise control would be a much-appreciated addition!!!!!!

Stanley H.
Clasificación:

El cliente no dejó un comentario.

William Z. | Overall Experience |
Clasificación:

Scott and his team were great. They reacted to our last minute request which saved our transition. Scott is an expert in every service they provide and was one step ahead of everything we needed.

FRANKCHRISTOPHER D.
Clasificación:

Weigh tickets are expensive

Charles W.
Clasificación:

Drop off took 10 minutes. Fast, friendly and easy. Great experience.

JAMILA A.
Clasificación:

Jared provided great customer service from the initial phone call to the final drop off of the equipment.

ENRIQUE R.
Clasificación:

Include more stuff with the UHAUL

Charles B.
Clasificación:

I dropped the vehicle off in Dexter after 5 days as in the original order. Now I have been charged extra days because Evans Mills had to pick it up and take it to their place.

Jeffery G.
Clasificación:

Employees were helpful and courteous. Pricing is fair.

KYANNLASHAWN J.
Clasificación:

To give the proper, asked for drop-off location. Not a location by it that you're familiar with to make your job easier. I requested to drop off the truck on state route 342 and the worker said "I'll put Evan Mills" and I am not familiar at all with the locations so I assumed it was the same destination.

FAWNTRILLIUM S.
Clasificación:

There was no jack given to us to pump the trailer up to remove it for packing. This lack of feature made it incredibly difficult to get the trailer on and off for loading/unloading.

John M.
Clasificación:

Drop-off was a breeze. Employees very friendly.

Joseph P.
Clasificación:

Car trailer was a piece of shit came with flat tire that blew out and had to wait 2 hrs for a repair. Never again

don T.
Clasificación:

El cliente no dejó un comentario.

CORBIN H.
Clasificación:

El cliente no dejó un comentario.

KEVIN D.
Clasificación:

Very organized and friendly.

DEREKCHRISTOPHER N.
Clasificación:

The pricing should be more consistent, I've found different prices for certain services within the last week

WILLIAM M.
Clasificación:

Whole process was quick and easy

Emprise F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Denny A.
Clasificación:

El cliente no dejó un comentario.

Charles N.
Clasificación:

El cliente no dejó un comentario.

Kayla N. | Overall Experience |
Clasificación:

First off this storage facility has some of the most helpful, well mannered employees!!! The facility itself is well lit at night. I felt like my belongings were secure and safe, the storage unit was so clean!!! We used a truck on 2 occasions and both times they had it ready and waiting for us! Moving is often done on a time crunch and it's like they know that, I'venever "waited" in line for someone to help me maybe but a few minutes!!

Stephen W.
Clasificación:

El cliente no dejó un comentario.

Alisha C.
Clasificación:

El cliente no dejó un comentario.

Raymond G.
Clasificación:

Thank you, very friendly and helpful team. -Ray Gilbert

Ariel S.
Clasificación:

Have the rental truck already ready for pickup via the mobile app.

Silvia R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Connor G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jessica K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

amir f. | Overall Experience |
Clasificación:

Absolutely fantastic! Thank you

bud y. | Overall Experience |
Clasificación:

U-Haul Moving & Storage at Fort Drum made our storage needs trouble free. Great staff and facility! Best in the area.

Connor G. | First Impressions |
Clasificación:

Pros: staff were friendly, helpful, and unhurried. Facilities were clean and user-friendly. Cons: only one person manning the front desk so service was slow.

juan c. | First Impressions |
Clasificación:

Great

Rezk A. | Overall Experience |
Clasificación:

Very friendly and helpful

Juan A. | First Impressions |
Clasificación:

Best customer service received, friendly, informative and very helpful.

Pedro V. | Overall Experience |
Clasificación:

Knowledgeable and helpful staff.

bud y. | First Impressions |
Clasificación:

Great customer service on the phone and in person. The entire staff was informative and accommodating. Will definitely return for future storage needs. Well done!

Juan I. | First Impressions |
Clasificación:

Everything is find with the storage and the staff offers terrific service, access to the storage area is being improved, I see that some work is being done to improve access..

paul w. | Overall Experience |
Clasificación:

Great people and service!

carol b. | First Impressions |
Clasificación:

very nice people

edwin c. | Overall Experience |
Clasificación:

The communication was excellent and the service too

Ahmet B. | Overall Experience |
Clasificación:

Great

erin d. | Overall Experience |
Clasificación:

The staff is very friendly! The only complaint I have is during my move out, someone left 4 tires on the cart which made it difficult to move my things and I was unable to use the cart to move boxes.

Valerie P. | Overall Experience |
Clasificación:

The attendance was friendly. This means much to me and he was helpful.

Richard L. | First Impressions |
Clasificación:

Very Friendly staff. New facility appearance is great and the availability of equipment at a moments notice is outstanding. I am now a definite Uhaul loyal customer.

susan c. | First Impressions |
Clasificación:

The customer service was great, Thay made every simple and easy.

Titus G. | Overall Experience |
Clasificación:

Freindly staff, and a great experience.

Elizabeth C. | Overall Experience |
Clasificación:

The owner of this location was very rude and arrogant. The storage was fine. The monthly charge was fine. Dealing with him was a nightmare!

Kimberly H. | Overall Experience |
Clasificación:

Very convenient and accessible. Right off post so it was great!

don f. | Overall Experience |
Clasificación:

the staff at arrival were excellent and offed assistance to get item into storage Yes would use them again

Keith R. | First Impressions |
Clasificación:

Good service.

Alexi B. | First Impressions |
Clasificación:

Scott was great!

Madeline W. | Overall Experience |
Clasificación:

Nice!

craig h. | Overall Experience |
Clasificación:

The people here are very helpful

SARAH D. | Overall Experience |
Clasificación:

.

Alan R. | Overall Experience |
Clasificación:

I tried to type a lengthy negative comment about this storage facility but it limits your characters to 200. Avoid this place because the staff is not helpful and the facility is not secure.

Henry J. | Overall Experience |
Clasificación:

Before moving out, lessees need to be advised that photographs of the unit empty are required in order to close out account.

GRIFFIN C. | Overall Experience |
Clasificación:

Had a unit for 3 years and the price increased twice. Overall very good but more expensive than competition.

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