Customer Reviews for U-Haul Moving & Storage at Florin Rd

7,144 reviews

3026 Florin Rd   Sacramento, CA 95822
(W Of Hwy 99, Across from the Florin Rd light rail station.)

(916) 395-1601

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(916) 395-1601

3026 Florin Rd
Sacramento, CA 95822
(W Of Hwy 99, Across from the Florin Rd light rail station.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Pedro L 
Rating:
5.0

The staff was very helpful, polite and friendly! Great service too!

rolando t 
Rating:
5.0

Customer did not leave a comment.

Carol H 
Rating:
5.0

Customer did not leave a comment.

Vonda J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marv m 
Rating:
5.0

Customer did not leave a comment.

Oscar V 
Rating:
4.0

I truly apologize but we never used the storage unit and I notified a worker and advised him of such as well as a Manager who called me 2 to 3 weeks ago.

LYNDA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny P 
Rating:
5.0

Customer did not leave a comment.

Deanna H 
Rating:
5.0

nothing. friendly staff, clean & convenient :)

Quoc T 
Rating:
2.0

Customer did not leave a comment.

Waqanivalu B 
Rating:
5.0

Thank you

Mazeedullah S 
Rating:
3.0

Customer did not leave a comment.

Anthony D 
Rating:
5.0

Assistant was very professional,

Stephanie F 
Rating:
5.0

My partner and I have rented from Uhaul many times and multiple locations in the last few years, and by far the best service is from this location on Florin Rd. I'm Sacramento. It's not even the closest to where I live but I go there because it has the best service.

Darryl B 
Rating:
5.0

Excellent and friendly return

Frank S 
Rating:
4.0

Customer did not leave a comment.

Allie B 
Rating:
4.0

Customer did not leave a comment.

LAURA H 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W 
Rating:
5.0

Customer did not leave a comment.

Amelia W 
Rating:
2.0

You need to make sure that the vehicle are inside. I had to clean the inside before I could put my stuff in the cargo van it full of dirt and dog hair. Dog hair was all over the seat I had to use a towel just so I would have dog hair on my clothes. I think that I should get a cleaning fee Refund some of my money

Lawanda S 
Rating:
3.0

Do some Hiring

Nepolian E 
Rating:
1.0

When I picked up The truck it was really dirty. The gas wasn’t correct it was off from what they said it was. The customer service lady that did the reservation over the phone had a really bad attitude and was really rude.

CINDY B 
Rating:
5.0

Customer did not leave a comment.

UT F 
Rating:
1.0

It had dirt throughout the truck picking it up and bugs all over, didn't have us take pictures for the pickup but had us take pictures with drop off. It was difficult to get the app to work to get the keys in the first place to pick the truck up. Had twice the payment when dropping off. Will no longer be using U-Haul, I've used U-Haul and Penske and this is the worst experience I have had with the company. The second payment was almost two times what we had paid the first time for picking up the truck. It had us paying for miles when we were supposed to have unlimited mileage.

Kayla K 
Rating:
3.0

Proper staffing

Jamiela D 
Rating:
5.0

Customer did not leave a comment.

Ahmad R 
Rating:
5.0

Nothing

Soul S 
Rating:
3.0

make sure none of the equipment is damaged/missing.

Alex S 
Rating:
4.0

Customer did not leave a comment.

Andre S 
Rating:
4.0

Customer did not leave a comment.

Kua T 
Rating:
5.0

Great customer service

Crystal Z 
Rating:
5.0

Nice staff and management

MOHAMED I 
Rating:
5.0

Pete Kowalski was VERY helpful in arranging for this rental and coordinating the details of pick up and drop off.

REID B 
Rating:
5.0

Received a call to confirm our reservation as we were running late and easily changed it to a later time to accommodate us. When we arrived we decided to change to a different vehicle and the customer service was excellent, quick, easy and so polite. Great experience!

Anthony F 
Rating:
4.0

Customer did not leave a comment.

Patsy R 
Rating:
5.0

Customer did not leave a comment.

Kenneth H 
Rating:
4.0

Customer did not leave a comment.

Chang H 
Rating:
5.0

Reps were great.

Ken R 
Rating:
3.0

over priced umder staffed unit dirty

Silvia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael R 
Rating:
4.0

It was a long wait for help. All The returns were processed before I had my turn to pickup my rental. You should have a designated check in and a designated check out counter person.

Darci C 
Rating:
1.0

Took about 30 minutes to finally get someone to help me even tho their was 2 employees I am very disappointed

Jose F 
Rating:
5.0

The guys were very helpful and got me in and out quickly. This has been a great place for my rental needs.

faith A 
Rating:
1.0

the system has a mistake with our mileage they trying to charge more of the first payment thats wrong

Dalia V 
Rating:
3.0

The truck was some what dirty- bits of trash was left from previous rental; truck head lights were very very dim and was very hard to see while driving in the dark. Uhual should and needs to upgrade their headlights as this is a major safety concern

Luke Y 
Rating:
5.0

Excellent service from U-Haul employee Peter Kowalski. Very helpful in a difficult situation and had great communication as we worked to solve my problem. Quickly understood the need to work with me to get my cargo retrieved, and offered several suggestions to minimize the inconvenience that I was experiencing after the rental truck was stolen.

REID B 
Rating:
5.0

Customer did not leave a comment.

Arthur R 
Rating:
5.0

Customer did not leave a comment.

Julie H 
Rating:
5.0

Always get great service

john p 
Rating:
4.0

Customer did not leave a comment.

DIANNA P 
Rating:
4.0

Customer did not leave a comment.

Oleksandr H 
Rating:
5.0

Customer did not leave a comment.

LAWANNA D 
Rating:
2.0

Y’all cameras are outdated and y’all need to get alarms on the storage units to where it will be able to scare people away from going into your storage, if you have not use the access key to get in.

Terance W  |  Overall Experience 
Rating:
5.0

The guys there were super helpful, friendly, and professional. Best U-Haul experience I’ve ever had.

JENNIFER T 
Rating:
5.0

Thank you...

JOE O  |  First Impressions 
Rating:
4.0

There was a huge issue but Peter hugely remedy it

Derek B 
Rating:
5.0

I had great customer services it was a smooth process renting a storage and U-haul truck. I would highly recommend U-haul Moving & Storage at 3026 Florin Road.

Deborah W 
Rating:
5.0

Peter is amazing. He really cares about people and shows it through service. The other staff works really hard as well!

Erika B  |  Overall Experience 
Rating:
4.0

Did not need to enter building. Great experience to drop off trailer quickly an have a friendly employee do all check in via a handheld computer. Keep up the good work!

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

Latrisha T  |  First Impressions 
Rating:
3.0

You need managers vending machines for your customers and cheaper prices on your storage rooms $105 monthly instead of $205 and the need renovations,to protect customers merchandise,thank you sincerely needing manager job contact me for job I can do it thank you sincerely Wayne knight a customer

wayne k  |  First Impressions 
Rating:
3.0

We had to wait to return the trailer due to the person running around the facility. It was overall kind of chaotic. About 30minutes after we left, we received a call asking when we would drop off the trailer... 10 minutes after that, I received a text saying to disregard the message, they found it.

Diedre P 
Rating:
5.0

Customer did not leave a comment.

Tyrone J 
Rating:
5.0

I would like to thank Eden, the gentleman at this location who assisted in my truck rental. Eden is professional, efficient, helpful, kind, and knowledgeable, with great customer service skills. He made the whole truck rental experience easy and positive; thank you, Eden!

brenda m 
Rating:
2.0

Poor customer service. Trucks are old and don’t work properly

MONICA C 
Rating:
4.0

Customer did not leave a comment.

Micheal N 
Rating:
4.0

The check in guy when I brought the truck back, was super nice and helpful..

Charles W 
Rating:
5.0

U-haul vehicles are very reliable and great on fuel conservation. I have patronized U-haul every year for at least 5 years. See you again next year. Also, thanks for the insurance recommendation.

Yvonne W 
Rating:
5.0

Customer did not leave a comment.

john l 
Rating:
3.0

Did not have reserved appliance dolly available.

Richard S 
Rating:
4.0

Customer did not leave a comment.

Philip V 
Rating:
5.0

Quick and ready to have you on your way after a very tiresome move, thanks for your service, was easy to rent.

Eppie G 
Rating:
5.0

Peter was awesome!

Sampson T 
Rating:
5.0

Nothing at this time, Thank you for excellent service. The customer service clerk that helped me work everything out for me when it seemed so complicated to me, I’m very Grateful 🤩

Lasonya B 
Rating:
5.0

Customer did not leave a comment.

DUONG H 
Rating:
5.0

This location was an easy and fast. In and out in 10 minutes, very friendly.

Roger V 
Rating:
5.0

Customer did not leave a comment.

Ramon G 
Rating:
5.0

Customer did not leave a comment.

Carlos G 
Rating:
5.0

Customer did not leave a comment.

George C 
Rating:
5.0

Customer did not leave a comment.

ADDIELINE D 
Rating:
1.0

Making sure the vehicle does have the previous renter trash in it and making sure it smells decent . The vehicle I received had trash, glasses, and a terrible smell. The interior was very sticky, but the worse of all I received the car with no gas. The gas light was on right when I turned it on.

Edward O 
Rating:
5.0

Customer did not leave a comment.

Luis M 
Rating:
4.0

Too long of a wait when returning the trailer. I need to dig into the app to see about returning myself instead. Just didnt have time to research it but wish I would have. Wait to return my trailer was almost a half hour.

Justin C 
Rating:
5.0

Open earlier.

Roy T 
Rating:
5.0

Customer did not leave a comment.

Terrell S 
Rating:
5.0

Customer did not leave a comment.

Letty W 
Rating:
5.0

Super friendly customer service from beginning to end! Thank you all!

chanda t 
Rating:
5.0

All of the employees in the store provided excellent customer service.

Angela M 
Rating:
5.0

Customer did not leave a comment.

Ronald G 
Rating:
3.0

The staff at this location gets 5 stars. They were very helpful and courteous. I have two areas for improvement. 1. The location was understaffed. I waited about 45 mins to pick up the uhaul. 2. There was no gas in the uhaul when I picked it up. I think the gas was syphoned out from when the last person returned it.

victor s 
Rating:
5.0

Good customer service.

Calvin F 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Thank you. The experience went very smooth.

Anna C  |  First Impressions 
Rating:
5.0

Thank you. The experience was very smooth.

ANNA C  |  Overall Experience 
Rating:
4.0

Great customer service and friendly workers

carlos r 
Rating:
5.0

Customer did not leave a comment.

Sanberd Y 
Rating:
5.0

Didn’t feel safe at night drop.

Rajdeep S 
Rating:
1.0

I was in a line this morning with seven other customers for almost an hour. This evening when I returned the hand dolly I was the only customer in the store . The man who waited on me was in a conversation with another store I believe looking for a truck for Los Angeles. It’s so rude not to acknowledge the customer that is present at your counter instead of trying to solve another problem on the phone. This went on for several minutes until he realized I was getting upset. I hope I never need your services again. Customer service is inadequate at this location.

Douglas F 
Rating:
5.0

Drop off location was the best. The nice African American gentleman was so polite and courteous. I didn't have to wait long he came and helped me right away. Awesome person.

rakeshni s 
Rating:
3.0

The mileage and gas level was different from when we got it. They don’t check with the person renting how it shows on the dashboard, they just give you the keys to the truck. I had to go back in to tell them, they did check it out but didn’t put a note on the account

Raymon C 
Rating:
3.0

Customer did not leave a comment.

Pha V 
Rating:
5.0

The general manager was fantastic and provided great service.

Patricia O 
Rating:
4.0

Customer did not leave a comment.

Yasheng X 
Rating:
5.0

Need more people to work

DOROTHY S 
Rating:
5.0

I called a different location and was told the 10ft truck did not come with a ramp but when I visited the florin rd location I saw that at least 2 of there 10ft trucks had the ramp. I had already made the reservation for the 15ft truck because of the misinformation I was given by an Elk Grove location. I am glad I went to the florin rd location all the employees I interacted with were kind and helpful

Josefina R 
Rating:
4.0

Customer did not leave a comment.

Demetrius C 
Rating:
5.0

👍👍👍👍

victor n 
Rating:
4.0

The truck needed an alignment really bad; it was hard driving, couldn’t drive w one hand as the truck would lose control due to the bad alignment

Luke Y 
Rating:
5.0

Unattended drop off.

Nick G 
Rating:
5.0

Good storage unit.

DANIEL W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle M  |  First Impressions 
Rating:
5.0

I am thankful the service was excellent and the facility manager answered any questions I asked. The entire process was excellent.

OCTAVIA M  |  Overall Experience 
Rating:
5.0

Storage unit stayed dry and free of pests for two years, despite very very heavy rains. Great service. Gate access card always worked. Easy to get a local employee on the phone (rare!). Also, we picked up our 24ft move-out truck here, and the truck had just 8K miles on it and was clean and in good condition. We usually have good experiences with U-Haul, but this location is particularly good.

Mary B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle R  |  First Impressions 
Rating:
5.0

Everyone was helpful, patient and friendly. I only moved out because we moved to another city.

ANNE K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suyen D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

osvaldo s  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Curtis O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

osvaldo s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harrell D  |  Overall Experience 
Rating:
5.0

The store manager Peter went above and beyond to ensure my experience was the best possible. I'm delighted to say his employes showed the same manner of respect and provided great customer service.

Constance G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gierene D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Terance W  |  Overall Experience 
Rating:
3.0

There was quite a wait for assistance as there was only one person at the counter, however he was polite courteous and able to juggle many tasks at the same time. The only problem I had with the site was that the bathrooms were not clean enough but had to use them!!

julia r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

isaac a  |  Overall Experience 
Rating:
5.0

Very Professional

Shelia M  |  First Impressions 
Rating:
5.0

They was nice and very helpful

Walter S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah w  |  Overall Experience 
Rating:
1.0

Units get burglarized there and it's the employees doing it I know that for a fact mine was lien on it so they robbed it sold my unit for $300 and now think I'm paying then $800 never that just going to be problems

Tj M  |  Overall Experience 
Rating:
1.0

My boyfriends unit got broken into and your staff done this. This is the reason why I moved out as soon as I could. Ever since the new manager took over storage units have been broken into. Allbad.com

Rebecca L  |  Overall Experience 
Rating:
5.0

We are very pleased with the helpful service!

ANNE K  |  First Impressions 
Rating:
5.0

Staff are great they alll love their gob

anthony b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry J  |  First Impressions 
Rating:
5.0

John at the florin road location was patient and Understanding and very helpful he. Enjoys his job. The general manager victor. Is one of the best managers i have ever encountered he tries his best to do a good job on the day that i rented the storage unfortunately i a 2 other customers watched an very bad situation take place victor tryed his best to solve the problem he is a very decayed. And wants to do a good job for the customers and is very helpful job well done haley is also also helpful

anthony b  |  First Impressions 
Rating:
5.0

The store manager, Victor has been so helpful, and extremely professional.

jennifer c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio S  |  First Impressions 
Rating:
4.0

I Love your storage they are Friendly and nice. And very very Respectful.

Virginia B  |  First Impressions 
Rating:
5.0

Victor is so wonderful. He is so good at what he does. And I will be renting truck and storage here❤️ I appreciate the professionalism/kindness😇!

lynn k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maniate T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Basil M  |  Overall Experience 
Rating:
1.0

The drop off and storage experience was excellent. Now let me give you an overview of the absolute nightmare we went through after a reserved pickup. Our vehicle wasn’t available. After 20 minutes of waiting in line I asked the clerk at the front counter to find out that most of the line wouldn’t even get a vehicle at this location. We visited 4 other locations to run into the same issue of finding out that they didn’t even have a vehicle available and could be of absolutely no help to us, despite us having a guaranteed reservation. We happened to find one location after spending hours of time, gas, and energy driving and on the phone with customer service. When the agent finally LUCKILY found a booking, which for some reason was available to same day bookings and not the hundreds of other people who were waiting in all the lineups at the store, it was still 3 hours from when we had called. Our 11AM “guaranteed” booking turned into a 4:30PM nightmare booking. We finally picked up our truck. In the sketchiest street I have ever seen in Los Angeles. We nearly missed our flight and if we hadn’t gone through the trouble of doing your company’s job of actually finding a vehicle we had RESERVED, we would have over extended our lease for the apartment we were moving out of, and completely missed our flights. There was no remorse or empathy from any of your agents, rather an extremely stressful day.

Basil M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAOUL L  |  First Impressions 
Rating:
5.0

Victor was awesome.. give this man a raise!!

Scott S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie G  |  Overall Experience 
Rating:
3.0

Not enough workers to help long lines.

Carmen C  |  Overall Experience 
Rating:
5.0

Management was very helpful

Terance W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

berniece j  |  First Impressions 
Rating:
5.0

Respectful, helpful, and professional

Angelica G  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

jeff d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel s  |  Overall Experience 
Rating:
3.0

They would not give me 24 hour access regardless I owned a business and needed to access to my unit after hours because I'm a woman and it would not be safe that's what the manager Victor at Uhaul on Florin Rd in Sacramento, CA said. I felt like I was totally being discriminated due to what he said. Thank you. No further comment. I have spoken to my attorney.

Rebecca L  |  Overall Experience 
Rating:
5.0

Great service from the guys.

TOFAMOEALO U  |  Overall Experience 
Rating:
5.0

Great customer service and I definitely would share my experience with family and friends about your U-Haul on Florin road in Sacramento, CA.... I was help by Victor one of the managers he was professional and tooked care of what I needed..... Thanks

jeffery e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher m  |  First Impressions 
Rating:
4.0

Place was clean and secure just a bit pricy for me and group sponsoring me would only pay 2 months so had to move to a place I could afford and had some machines to add to my storage that would not fit there thank you for your help

William B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOFAMOEALO U  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

rhonda a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA L  |  Overall Experience 
Rating:
5.0

Thanks so much to the guy in the front desk was such an amazing helper made my stressful situation a bit easier! Thanks is Mr.G

LaSonja H  |  First Impressions 
Rating:
3.0

Everything was excellent, but last day when returning the space I was renting, the guy who attended me was not very friendly or helpful. Maybe he thinks everyone knows the process but this was my first time with this service, like me, I'm sure a lot of costumers are new to the process. Employee name D Julius C.

Karla R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janice D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bianca V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anderson V  |  Overall Experience 
Rating:
3.0

The storage was dirty & super dusty!! I also wanted a smaller one but there wasn’t one available so maybe when a smaller one opens up I can move there. I had to sweep & dust around inside!!

Sela P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corinne R  |  First Impressions 
Rating:
5.0

Victor and company go above and beyond every day.

David B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yulian O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary B  |  First Impressions 
Rating:
5.0

Stressed and time crunched for needing storage. I wanted drive up access for convenience. I called all over. Every other place ( if they even had a unit available ) was double in price! Check in was quick, easy and hassle free! Thank you!

Kimberly P  |  First Impressions 
Rating:
5.0

Victor was extremely helpful.

Gloria C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ericca W  |  First Impressions 
Rating:
4.0

One time I was out of the country and my unit was broken into and I have a hard time trying to claim my loss until now still didn’t get any claim from the insurance for my loss, other from that every thing was goo.

NGALANOA U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew p  |  First Impressions 
Rating:
5.0

Victor is a great guy. Made the experience a good one.

Troy L  |  First Impressions 
Rating:
5.0

The gen,manager @ the Florin store is prince!👄🥰🥂🤗

Laurise B  |  Overall Experience 
Rating:
5.0

I like help they give so great full

Adelina C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arkayvieya J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Curt T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  First Impressions 
Rating:
5.0

We experienced nothing but professional people during our time with your company. We would like to thank you for your service & providing us with a place to house our items.

LARRY J  |  Overall Experience 
Rating:
5.0

I was very impressed with the customer service,and would recommend business to florin Rd location.Thank you Mr.Gerson.Lawrence.Durham.

lawrence d  |  Overall Experience 
Rating:
5.0

Excelente atención hablan español e ingles eso es buenísimo

maris u  |  Overall Experience 
Rating:
5.0

Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.

PAM R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jasmine H  |  First Impressions 
Rating:
5.0

I would recommend my friend

Stephanie W  |  First Impressions 
Rating:
5.0

Victor was awesome!

CAMERON W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly H  |  Overall Experience 
Rating:
5.0

Unit was spacious and clean. Manager was amazing! Tremendous customer service.

Mary A  |  Overall Experience 
Rating:
5.0

The reason I am rating it 5 stars is because the manager had his staff call out on him on 4th of July and he was running the whole place himself. Trucks, storage, phone calls, everything! Yes it was a long wait, but he was working his butt off. He was polite and got what we needed done as quick as possible. The general manager deserves a raise!

Rachel A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anderson V  |  First Impressions 
Rating:
5.0

Victor who is the general manager was very helpful and friendly with my needs. I appreciate his customer service skills and he would listen to my needs. Great Manager to have at your facility. I’ve been in management 45 years and I have to rate him as being over the top.

Reuben C  |  Overall Experience 
Rating:
3.0

The General manager name Vernon I suppose that's his name credentials need to be re-evaluated as a general manager he has poor management skills, and needs to go back to school to know how to compose an Eviction letter and learn the protocols. I was serve a 30 day notice and then he locks me out my storage unit which was paid in FULL FOR THE MONTH AND HE WAS LITERALLY HOSTILE TOWARD ME, THEN INSISTING FOR ME TO SIGN IN AND OUT ON TO A SIGN IN SHEET AND THEN DENIED ME OF ACCESS ONTO THE PREMISES ALL WITHIN THE SAME DAY OF AN EVICTION NOTICE HE PROVIDED TO ME WITH MULTIPLE OF ERRORS ON THE EVICTION LETTER. HE NEEDS TO BE DEMOTED IN MY OPINION. NOT ABLE TO SPELL CORRECTLY ON THE EVICTION LETTER HE HAD PROVIDED FOR ME. I DID REQUEST HIM TO PROVIDE ME WITH THE OWNER OF BUSINESS NAME AND PHONE NUMBER, HE REFUSED TO GIVE THAT INFORMATION TO ME AND BECAME HOSTILE TOWARD ME. I DIDN'T APPRECIATE HOW HE APPROACHED ME AND HANDLE THE MATTER WITH ME AS A CUSTOMER. I WILL NEVER DO BUSINESS WITH YOUR COMPANY EVER AGAIN 😠 AND I DID REMOVE MYSELF OFF THE PREMISES THE NEXT FOLLOWING DAY. HAVING ME COME OUT OF POCKET TO RELOCATE AND TO PAY MOVERS TO MOVE ME TO ANOTHER LOCATION. I FEEL I SHOULD BE COMPENSATED FOR THE INCONVENIENCE. I FEEL AS THOUGH HE LITERALLY HARASSED ME FOR NO APPARENT REASON WHEN ASKING ME A QUESTION AND I RESPOND HE PROCEEDED TO BE PUSHY TOWARDS ME, LEAVING ME FEELING ANGER AS THOUGH HE WAS TRYING TO PROVOKE ME TO BE HOSTILE TOWARD HIM AND I DIDN'T APPRECIATE THAT ONE BIT. I WOULD NEVER RETURN BACK TO THIS LOCATION AGAIN FOR ANY BUSINESS EVER AGAIN. THANKS, BUT NO THANKS MS. CECILIA INGRAM

cecilia i  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MECHIEL G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurise B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert R