Comentarios del cliente para U-Haul Moving & Storage at Fall River at I-195

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Fall River at I-195

Grado total:

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Jeffrey S.
Grado:

El cliente no dejó un comentario.

Troy P.
Grado:

Whomever wrote your mobile check in/out program should get a raise! It is an outstanding simple to use app. Very impressive

Robert R.
Grado:

El cliente no dejó un comentario.

Peter L.
Grado:

Staff was excellent! Highly recommend!

Jorge R.
Grado:

El cliente no dejó un comentario.

Thomas M. | Overall Experience |
Grado:

The place was very nice I gave you the four-star reading because I do not give five star rating

Thomas M.
Grado:

Everything went well except for the elevator it was elevator problems

Jane T.
Grado:

Absolutely nothing. Everyone was very professional, helped me with any questions or concerns. Was totally satisfied with anyone I interacted with.

KATHERINE M.
Grado:

El cliente no dejó un comentario.

Ryan C.
Grado:

El cliente no dejó un comentario.

Carmen I.
Grado:

No problems at drop off

Anthony P.
Grado:

El cliente no dejó un comentario.

Dawn C.
Grado:

El cliente no dejó un comentario.

Jed D. | First Impressions |
Grado:

Very friendly and efficient. Monica and Kim were very helpful.

Kesner P.
Grado:

El cliente no dejó un comentario.

Gregory M.
Grado:

Keep it up!

amber G.
Grado:

El cliente no dejó un comentario.

WILLIAM A.
Grado:

great customer service.

Stephen C.
Grado:

The woman I picked the uhaul up from was very friendly and helpful and the woman I dropped out off to was just as friendly. Great customer service by both. Thank you

Daniel S. | Overall Experience |
Grado:

A well-maintained facility with a courteous and competent staff.

Paul G.
Grado:

Great service, had the right equipment easy transaction very friendly and knowledgeable.

Kathleen S.
Grado:

I would the online registration little confusing thereby causing a phonemail to Alice to fix the dilemma. All of the representatives I spoke with & Monica at the rental site were very kind, helpful & pleasant. I would definitely recommend U-Haul again. Thanks for a great experience.

Jeffrey M.
Grado:

Nothing, the staff was professional, courteous, knew their stuff, for questions I had

Wyatt G.
Grado:

El cliente no dejó un comentario.

Ricardo L.
Grado:

El cliente no dejó un comentario.

Kayla B. | First Impressions |
Grado:

.

William R.
Grado:

El cliente no dejó un comentario.

Jeffrey M.
Grado:

Worked out perfectly for me with very little waiting, but if there were several in line for rentals it could be quite a wait as the staff seems to be one person per shift.

Shane R.
Grado:

Your return truck website is not very user friendly. I tried to complete the info on my smartphone and my mileage picture would not upload so therefore, I got charged an extra $20.00. I am not happy about that!!

Susan L.
Grado:

El cliente no dejó un comentario.

Jocelyn S.
Grado:

El cliente no dejó un comentario.

Joel C.
Grado:

El cliente no dejó un comentario.

Paul L.
Grado:

El cliente no dejó un comentario.

LINDA G. | Overall Experience |
Grado:

I was there from 2014 to 2019. Never had a problem... I had an inside unit & was always comfortable coming or going. Place was always well lit. Staff was always so friendly & helpful.

Brandon M.
Grado:

The Owner of the Store at the Lewiston St. Location was extremely rude to me. He was the only employee working on Monday December 16th. For some reason he repeatedly ignored me and wouldn't give me my identification back after he already had entered my information. He then threatened to not rent me the truck after I asked what the problem was. I manage Long Moving and Storage LLC. Encounters like this are why we have used U-Haul less and less over this past year as a Company.

Jonathan W.
Grado:

El cliente no dejó un comentario.

MaryAnn M.
Grado:

Nothing. Very friendly and accommodating!

Donna M.
Grado:

El cliente no dejó un comentario.

Daniel W.
Grado:

The process of picking up and dropping off was smooth and simple. The truck I rented had an active check-engine light, and the employee who helped me check in said it's something the company is aware of and that it's a faulty sensor but nothing mechanically wrong. I didn't have any issues with the vehicle, but a CEL is cause for concern and it made U-Haul look bad as a company. My only suggestion would be to get simple maintenance issues like this fixed rather than allowing customers to rent vehicles that appear potentially faulty.

David R.
Grado:

very good staff

Joseph B.
Grado:

El cliente no dejó un comentario.

Sharon B. | First Impressions |
Grado:

I can't say enough good about this facility. I was provided with excellent service and care and I certainly appreciate it.

Sovanna R.
Grado:

El cliente no dejó un comentario.

Jessica E.
Grado:

The only reason for not rating excellent was because the 12V plugins were not working, so we could not charge our phones, and the left and right blinker was getting stuck constantly throughout our travel.

Richard D.
Grado:

El cliente no dejó un comentario.

Nancy P. | First Impressions |
Grado:

Great experience Staff very knowledgeable, helpful and friendly

Robert B.
Grado:

El cliente no dejó un comentario.

RUSSEL C. | Overall Experience |
Grado:

If you have storage needs ,this facility is for you.

Frank V. | First Impressions |
Grado:

From customer service to pricing. 👍

Edwin P.
Grado:

El cliente no dejó un comentario.

Debra M.
Grado:

El cliente no dejó un comentario.

Neil S.
Grado:

El cliente no dejó un comentario.

Brett M. | Overall Experience |
Grado:

Everything was great. The staff was helpful, the facility was clean, well lit and taken care of. The only complaint I had was the key card gate would be broken and remain open from time to time.

Douglas M.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

Shanell S.
Grado:

The women at the desk was amazing. Very personable while being professional. She knows how to read her customers and act accordingly. I didn't catch her name but she's the only once there. Send her our love. Aka Georgia

Alan M.
Grado:

Joe was very helpful.

ANA F.
Grado:

El cliente no dejó un comentario.

Melissa A.
Grado:

El cliente no dejó un comentario.

Robert P.
Grado:

had to travel 1hr out of my way to get another trailer

Katelyn M.
Grado:

I’d recommend that you go see Joe and Amy for all your moving and storage needs.

Nancy P.
Grado:

El cliente no dejó un comentario.

Russell C.
Grado:

El cliente no dejó un comentario.

Glenn J.
Grado:

This location has it all. Great manager, cooperative and competent staff. The equipment was excellent condition and their assistance allowed for a seamless 1,400 mile journey.

Jonathan H.
Grado:

El cliente no dejó un comentario.

Johannes N.
Grado:

El cliente no dejó un comentario.

James S.
Grado:

El cliente no dejó un comentario.

David S.
Grado:

El cliente no dejó un comentario.

timothy m. | Overall Experience |
Grado:

Excellent experience.

kevin S.
Grado:

El cliente no dejó un comentario.

Kristina M.
Grado:

My first experience here just a few weeks ago wasnt very good. I had hired help to move my daughter and scheduled a time. The women at the counter had me there for an extremely long time! She answered calls and dealt with other people & questions while stopping my transaction & having me wait. She did this three times!. This time was a much better experience, I believe the man was the owner. He asked for my license, bam bam..... i was out in less than 15 minutes. Would have been nice if he mentioned twisting the handle in the appliance truck i also rented when i asked him how to use it, takes just 3 seconds. I wouldve selected "excellent" if not for that one thing. But in all I am satisfied. :)

Ellen S.
Grado:

El cliente no dejó un comentario.

Donna R.
Grado:

The person that we talked to was very knowledgeable and friendly.

James H.
Grado:

Service reps were very helpful and answered all my questions.

Sandra G.
Grado:

El cliente no dejó un comentario.

Richard C.
Grado:

El cliente no dejó un comentario.

Jacqueline J.
Grado:

When I arrived to drop of my uhaul there was no one at the desk legit waited 35mins till lady came there was so many ppl waiting as well...she claimed she was in down by the storage I went down there ask another couple if they seen the attendant they said no...had to call a whole other store on what to do...just definitely had poor customer service skill there was signs she could of put in the door saying she was down by storage at least so ppl would know!! It was hott I wasted a whole 40 mins on a nice Saturday!!

Sary S.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

Good rental experience from start (online) to finish. Courteous staff, 10' truck pretty clean, everything worked as it should, better gas mileage than expected. Overall, good experience.

Carissa L.
Grado:

El cliente no dejó un comentario.

Brian S.
Grado:

El cliente no dejó un comentario.

Daryl P.
Grado:

El cliente no dejó un comentario.

David L.
Grado:

El cliente no dejó un comentario.

Eric L.
Grado:

I HAD A CONFIRMATION FOR A LOCATION I WAS DROPED OF AND FOUND OUT CORP. HAD CHANGED LOCATION BUT NO ONE NOTIFIDE ME. I HAD TO GET PICKED UP AND TAKEN TO THE NEXT LOCATION TO PICK UP THE TRUCK. NOT HAPPY

Sidnei D.
Grado:

El cliente no dejó un comentario.

Paul C.
Grado:

Amy was awesome! Everything was quick and simple

jay M.
Grado:

We ordered our trailer 2 weeks in advance. We paid the night before on line. We show up to pick up the trailer - NO TRAILER. The person at the desk made it sound my fault - "If you're going to Connecticut with this and back - why not just pick up your trailer in CT?" I didn't need the lecture. Eventually found a trailer in Swansea MA, but dropped off trailer in fall river.

Lindsay B. | Overall Experience |
Grado:

They were very understanding, and helpful.

Alice M. | First Impressions |
Grado:

Good

Michael M.
Grado:

This facility is very clean and the staff is amazing. Thank you guys.

Kathleen K.
Grado:

The clerk was very nice and help me out alot great service i would definitley recommed them.

James P.
Grado:

El cliente no dejó un comentario.

JAMES M. | Overall Experience |
Grado:

Would use this facility again all my things were safe and secure staff was very helpful at all times

Jeffrey R.
Grado:

It was the truck share portion that didn’t work. I still had to go the counter and wait my turn. And do everything over again. It makes no sense filling out all the information ahead of time only to have to do it all over again!

Nancy P.
Grado:

El cliente no dejó un comentario.

Barbara M. | First Impressions |
Grado:

Excellent service

Glen B. | Overall Experience |
Grado:

Very good

Bertha D.
Grado:

El cliente no dejó un comentario.

Kimberlee A.
Grado:

El cliente no dejó un comentario.

kenneth M.
Grado:

Very professional

Jose F.
Grado:

El cliente no dejó un comentario.

Jennifer C.
Grado:

The people who work here do not know what they are doing and charged me $44.50 extra which was later refunded. They charged me funds I didn't have and now I am still waiting for the refund to post to my account. Horrible service!

francine R.
Grado:

El cliente no dejó un comentario.

RUSSELL A.
Grado:

Make sure the application works correctly to process the return of trucks

GLENN J. | Overall Experience |
Grado:

Great place to store your stuff. I had left over office equipment and furniture. Sold all in a safe and secure environment. The staff was great!

Evelyn T.
Grado:

El cliente no dejó un comentario.

William V.
Grado:

El cliente no dejó un comentario.

lori M.
Grado:

El cliente no dejó un comentario.

Eliane D. | Overall Experience |
Grado:

Good storage and nice clean

Lavinia G.
Grado:

El cliente no dejó un comentario.

Sandra G. | Overall Experience |
Grado:

It was a pleasure doing business with this company

Glen B. | First Impressions |
Grado:

Very good

AMATO P. | Overall Experience |
Grado:

Our family relocated which is the only reason after 10 years that we moved out. Joe Santucci is the Manager runs a good outfit. Each of the staff members have been patient and kind.

joao F.
Grado:

El cliente no dejó un comentario.

Lawrence S.
Grado:

Very friendly folks working.

Cindy C.
Grado:

Make sure your inside of trucks r clean mine had cockroaches in it and I had to bomb it before putting my stuff in it and then called manager joe when I saw them to come see them before putting my stuff in to come see he refused and said he wouldn’t be able too that he could switch it with another one but I didn’t have time to do that only gave me a 10 dollar discount I have all the pictures and would like a refund on my devastating experience with uhaul

GLENN J. | First Impressions |
Grado:

Very positive experience. Customer Service representative was polite, professional and courteous. Her name was Amy! I initially had a few concerns and they were quickly resolved. Thanks, Glenn j

andrew F.
Grado:

The left front brake caliper was squeaking and pulsing, the steering wheel could be moved left to right (about 30 degrees) without the truck changing direction. Scary!

Marcia M.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

I love the fact when I come through the door I am welcomed like part of the family. The manager Joe is so awesome. He has a way of making you smile early in the morning. He is far most the Best manager I have ever encounter at this Uhaul facility. Its nice to go there and he always welcomes me by my first name. As I feel comfortable to call him Joe. This review is all about Joe. But the other team players are nice also..I look forward to doing buess in the future. Thanks Mike.

Eli Calebe S.
Grado:

recommend, fast and convenient

Jacqueline C.
Grado:

El cliente no dejó un comentario.

vincent s. | Overall Experience |
Grado:

very helpful and professional service

Ken M. | First Impressions |
Grado:

Great all around experience! Joe is very friendly and takes time to explain everything.

Jane M. | First Impressions |
Grado:

Very personable and efficient young woman helped me.

Jonathan B. | First Impressions |
Grado:

They took care of me.

Linda B. | First Impressions |
Grado:

The gentleman who set up the service for me was kind, informative and very professional. It was such an easy process. The facility is clean and well maintained. Great experience.

Thomas M. | First Impressions |
Grado:

The people behind a desk was very professional explain to me everything the girl behind the death show me where the unit was how to operate the elevator and everything else that was very good at them

Kenneth B. | First Impressions |
Grado:

Awesome customer service.

William C. | Overall Experience |
Grado:

Pleasant St has always been the BEST store very good to see Matt Santos again will be back for sure

MIKE F. | First Impressions |
Grado:

Great job in helping decide exactly what I needed

KEITH M. | Overall Experience |
Grado:

I am satisfied with the service that I got and would recommend it to anyone who asks.

Dawn M. | Overall Experience |
Grado:

The only problem I ever had was sometimes the elevator didn't work

Ryan C. | Overall Experience |
Grado:

Your company she prorate when people move of the the unite early then the end of the mouth

Lucille C. | First Impressions |
Grado:

Very helpful in correcting drop off point. Wirked well with me for stirage unit and couteous

Zachary M. | First Impressions |
Grado:

Excellent staff. Professional and courteous. Facility clean .

Summer D. | Overall Experience |
Grado:

Cheryl was very helpful in the office and the facility worked out good for our needs. Tractor trailer accessible!

Robert S. | First Impressions |
Grado:

Person was very helpful

Netria H. | First Impressions |
Grado:

Great customer service

David E. | Overall Experience |
Grado:

Good people polite and prompt excellent thank you

marjorie c. | First Impressions |
Grado:

Staff was very helpful and answered all my questions.

jay c. | Overall Experience |
Grado:

Very convenient location

David E. | First Impressions |
Grado:

Polite patients good communication I would defently refer others

jay c. | First Impressions |
Grado:

Na

CLEMENT B. | Overall Experience |
Grado:

No complaints.

Veneranda M. | Overall Experience |
Grado:

Everything worked just as we would hope for

MIKE M. | Overall Experience |
Grado:

I was there 4 yrs no problems at all. All stuff was in climate controlled unit. I am handicapped and on a monthly check. And I was informed that a late fee of 22.00. I was told its law now. Really!!!

BILLIE J W. | Overall Experience |
Grado:

The staff was very friendly, and very helpful. Thank You.

Lindsay D. | Overall Experience |
Grado:

This facility was the closest location that had the 26ft uhaul truck I needed. Overall I have rented from this location several times and each time I had issues returning truck & with storage unit

Delia M. | Overall Experience |
Grado:

Very nice customer service

Leeann W. | Overall Experience |
Grado:

I have a gift certificate that U-Haul would not let me get my money back it’s not fair and I’ll never use them again. Also I’ll tell the people I know to never get a gift certificate or use U never

Lisa Jay F. | Overall Experience |
Grado:

Great place

Mary L. | Reservación |
Grado:

The staff was very friendly, helpful and efficient. I had not used this location before, so I was a little concerned, but everything went very smoothly. Thanks!

Florentino C. | Overall Experience |
Grado:

No comments

arianna d. | Overall Experience |
Grado:

The uhual truck I rented on 9/29 was all messed up and I got the wrong size and had to go to a different facility and they were rude about the mistake

CAROL A. | Overall Experience |
Grado:

Lost a unit to arson fire. You have cameras but not monitored. You moved remaining large locker into 2 smaller units, piled stuff on top of stuff. Snowblower on top of dresser added others property .

JAMES M. | Overall Experience |
Grado:

This is an incredible staff and management ! They worked with me through an difficult period in my life. Completely supportive, compassionate, and professional. I recommend this facility it’s team!

BRENDA R. | Overall Experience |
Grado:

The staff are a great people

marimar c. | Reservación |
Grado:

El camión en malas condiciones no frenaba se calentaba el storage que reserve no aparecia en sistema y la empleada poco amable y nada profesional.

Shaun C S. | Overall Experience |
Grado:

the little time I had the unit it was a good experience

Jerald B. | Reservación |
Grado:

For new Storge units it’s a shame that there all infested with roaches and other bugs I was very happy I found them before I put my stuff in there but the employees was nice and helpful

Jordan S. | Overall Experience |
Grado:

Wonderful service and friendly employees. I had no problems, but wished they were open a little later on weekdays, since I work long days. Not a deal-breaker by any means.

Ann Marie R. | Reservación |
Grado:

I have dealt with the U Haul in the past and had a great experience and now with something going on in my life i need them back and i am sure i will have the same great experience

Jenna D. | Overall Experience |
Grado:

Staff was rude when you didnt have your payment on time. They were quick to put their lock on your unit but took forever to take it off.

FRANK S. | Overall Experience |
Grado:

It Was Pretty Expensive For The Unit.

Daryl A. | Overall Experience |
Grado:

1st 2 weeks gate was broken.When "fixed" it had taken 30-45 mins of running back and forth 2 gate on 3 consecutive visits.I finally had enough and removed my stuff.The staff was terrible.Unsatisfied!

SERGIO B. | Overall Experience |
Grado:

Fall River Manager was rude I paid 179$ for a storage for my 2018 Porsche Macan ! 3 attempt 3 difficult days after the new system the remote did not open the gate “ so I paid for locker have no access

No reviews have been submitted for this location.

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