Customer Reviews for U-Haul Moving & Storage at Falcon Field
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

313 comentarios

1614 N Higley Rd   Mesa, AZ 85205

(480) 654-2015

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(480) 654-2015

1614 N Higley Rd
Mesa, AZ 85205

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

When we went to move out of 2248 we could not get your lock to work to open the unit. Went to your office, being a Sat Amber couldn't help until Mon. Hired a locksmith ($170). Also hired 3 helpers for Sat. Made one trip down. The elevators quit. Couldn't go up. Unit unsecured until Sun morning. All OK on Sun AM. Nothing stolen. Quite an adventure.

Larry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce D. 
Clasificación:
5.0

Excellent service!

wendy R. 
Clasificación:
5.0

Rent here every summer, if units are available.

michael h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Zuzana S.  |  First Impressions 
Clasificación:
5.0

Experienced a family emergency at time of vacating. They were so kind and helpful. Gracias 

joan g.  |  Overall Experience 
Clasificación:
5.0

Great service and glad I can access my unit 24/7!

BRIAN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tajzia H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jarred H.  |  Overall Experience 
Clasificación:
4.0

Seamless reservation process and secure access.

Carlos A.  |  First Impressions 
Clasificación:
5.0

The staff was exceptional and made the process quick and easy.

KENNETH N.  |  First Impressions 
Clasificación:
5.0

Only complaint I have is could not access first floor storage unit my unit was on second floor and the carts where all on first floor and could not get the carts tried calling customer services did nothing for me that’s my only complaint that was annoying

Jerry M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JADE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernie s.  |  Overall Experience 
Clasificación:
2.0

It took a full month from the drop off of the UBoxes to the delivery.

Diane H. 
Clasificación:
5.0

I had to rent this unit due to being disrespected and harassed by the manager at my previous storage unit. Everyone here was nice and courteous i really appreciate that! And you guys really do have the best prices around! I will NEVER go out and rent a storage unit anywhere else! You guys have a customer for life!

Yeraldin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
3.0

The guy called me as I was driving the van. I was, literally, less than a minute away from my stop, and he wouldn't wait. I had work to do before it got dark… and I missed getting our storage unit number.

kendra b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY W. 
Clasificación:
5.0

Second time renting a unit from this location and Ann was awesome as always.

Robert D.  |  First Impressions 
Clasificación:
5.0

Well lit, clean, loved the fact was temperature controlled. Never had any problems and Ann at Falcon Field Uhaul was always very helpful and friendly. She goes above and beyond and quick to respond to inquiries. Would rent from them a million times over!! Great experience, company and staff!! They will not disappoint!

Tammy P.  |  Overall Experience 
Clasificación:
5.0

Ann has been wonderful and has gone over and above in customer service. She has helped with multiple issues and been pleasant and professional in all her communication. I highly recommend this facility to anyone needing a storage facility

patricia l.  |  First Impressions 
Clasificación:
5.0

The girl with pink hair on Higley and Broadway is so pleasant and very very helpful please give her a raise and let her another Williamsons think she’s fabulous

Angelique W.  |  Overall Experience 
Clasificación:
4.0

When we decide to move out and cancel our contract it was difficult at best to do so. Emails were unreturned, phone calls on hold for over 15 minutes, chat said somebody would be with us in four hours. This is unacceptable. However, everything else is fantastic.

Paul M.  |  Overall Experience 
Clasificación:
5.0

I was amazed how well everything traveled. I would definitely use again!

Brenda N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank V.  |  Overall Experience 
Clasificación:
5.0

This is a great system for do-it-yourself movers. I couldn't recommend it more!

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernie s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joan g.  |  First Impressions 
Clasificación:
5.0

Brittany driver was so cute and careful when she unloaded!! Girl power in action!

Judy K. 
Clasificación:
5.0

Thank you for the great service.

RAUL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEDEUC D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxine B. 
Clasificación:
4.0

I originally reserved a SMALL truck and was given a confirmation number for the reservation. Once I had everything packed in boxes and was ready for the truck, I received a call from U-Haul that the truck would not be available and they didn't know when it would be. I DID NOT appreciate this at all. As far as I am concerned, once you give out a reservation confirmation number, you better darn well DELIVER what you promised. I definitely was NOT happy about this situation. U-Haul suggested using the U-BOX, which I also wasn't happy about because it was considerably more expensive than the truck would have been. We were traveling from Arizona to Wisconsin. I was going to drive the truck and my daughter was going to drive the car. Since I had to be out of the property and really didn't have any other choice, I decided to go along with the U-BOX suggestion. I must admit that I really ended up being completely happy with this decision. U-HAUL delivered the box to the property, we loaded the box. U-HAUL came to pick the box up and shipped it right to my driveway in Wisconsin. They gave us several days to unload the box and then, came to pick the box up. By using the U-BOX, my daughter and I could use only one vehicle to travel to Wisconsin and we could travel together rather than operating two vehicles. We didn't have to keep an eye on each other while on the road so we didn't get separated by traffic AND it was cheaper on gas. I ended up being EXTREMELY happy with my decision of going with using the U-BOX and would use this method again if necessary. Everything went very smoothly. I would definitely recommend the use of the U-BOX to anyone!!

June B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda F.  |  Overall Experience 
Clasificación:
5.0

Very flexible and understanding

Donna M.  |  Overall Experience 
Clasificación:
5.0

Everyone was easy to contact and very friendly even though my stuff did not come on time (2 days late but this was not a problem) and they did not call me like they were supposed to when I called them they figured everything out right away and got back to me as soon as they could. I would definitely recommend U-Haul pods to other people!!

Wendy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendra P.  |  Overall Experience 
Clasificación:
5.0

Friendly employees, VERY clean, and great rate!!!

Michelle G.  |  First Impressions 
Clasificación:
5.0

I was very confused with the non-person, self check in and the link sent to my phone did not work. I almost gave up until an employee suddenly appeared. Her name was Ann and she guided me thru everything. She was great and Uhaul is lucky to have her.

Laura R. 
Clasificación:
3.0

One of our boxes is still not here. Said they would be delivered on Tuesday after receiving confirmation on Sunday confirming a Tuesday delivery via, text, email and phone. Then they ‘lost' them and didn't know when we would receive them. Spent too many hours on hold with many to say, call this number, they should have info. We will not be recommending U-Haul for any needs.

Aaron J. 
Clasificación:
5.0

Amber is fantastic!

Jacob M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert J G. 
Clasificación:
5.0

The Manager was very knowledgeable and friendly and helped me out getting a storage unit!

Thomas B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Katie H.  |  Overall Experience 
Clasificación:
5.0

lots of extra furniture pads

DALE M. 
Clasificación:
4.0

Pretty disappointed, there was no ramp on this truck…. The reason I rented a u-haul was specifically for the ramp. I could have saved my 100$ and borrowed a friend's pickup.

Carrie G. 
Clasificación:
5.0

Concerns about you being short of staff but box arrived on time in good shape. Gracias

Lawrence D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTON D. 
Clasificación:
2.0

Someone made the decision to change my pickup from May 29 to June 1. I tried to return their calls ams spent hours on the phone. Only to have call rolled over to Tucson and Mesa, neither of which would help me. Whole experience was wonder until the end. Your customer service was non existent and I still wonder why if I had a reservation and confirmation why was my appointment changed

Mary S. 
Clasificación:
5.0

Possibly add a metal strap about 1/2 inch wide and 6 inches long, to the bottom right side of the door. REASON: I had to use a 3' long 2x4 as a lever -- wedged between the ground and the bottom of the door -- in order to lift the door slightly on the bottom right side -- because I could not otherwise get the door to close. This lever-method worked to get the door to close, but it also splintered the bottom of the door. A metal strap along the bottom, might protect the door from splintering.

james I. 
Clasificación:
5.0

Josh at the N. Higley warehouse is amazing. His actions, alone, made the experience excellent. He is smart, considerate, hard-working, and very accommodating to the customer's needs. He should be the standard for all U-haul employees.

Dave R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek W. 
Clasificación:
2.0

It would help if your people were more knowledgeable with a computer and setting up the orders. One person said it could be delivered to the door and the next said it would be delivered 100 miles away. We were not told that a 24 hour notice had to be made before pickup so our people who were picking it up had to drive 120 mile round trip having not being able to pick up our box. You need people who know what they are doing. I talked with only 1 gal who seemed to know what was going on, but over all it was a comedy of errors. You better find out if they are computer literate before hiring. They may know how to change tires, hook up trailers and drive a truck but they don't know how to run a computer.

Sharon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

Overall customer service and service times were good. The moving help at the destination was good. But my box was dropped or tipped. I'll have to do an insurance claim today. Everything looked good and was in its same spot when I opened the doors. But legs were broken on furniture, that wasn't packed resting on the legs (we purposely put them in upside down so there'd be no stress on the legs), and with nothing on top of them. Other furniture was heavily scraped. We packed very well in between items to avoid shifting. I'm going to go through the packed boxes today to see if there were other damages and then submit my insurance claim. I'd strongly advise customers to pay for the insurance - these boxes, at some point along the way, are not handled as if people's lives are packed inside.

Jolanda B. 
Clasificación:
2.0

My U-Boxes were moved to Mesa without receiving notification. Also, I initially scheduled a delivery for Saturday, April 30th and was told my boxes were at the 84th/Hayden Uhaul location in Scottsdale. I called back to change my delivery to a pick-up on Sunday, May 1st and requested that my boxes be prepped for pick-up. I received a call at the end of the week to confirm the delivery at which time I stated I had already called to change to delivery to a pick-up. The representative said it wasn't updated in the system with notes but they would do that now. When my movers arrived on Sunday at 84th/Hayden they were told that my U-Boxes could not be located. After an extended period of time they were told they had been found in Mesa and that I had requested this (not true or accurate). I then called to get more information and after much back-n-forth the boxes were delivered LATE. This is not acceptable. I am now seeing two delivery charges for amounts greater than I was informed. I was told that I would get an automatic $50 and the delivery was $79 which the rep would request be waived based on the situation. Uhaul also needs to pay for the movers as I had to reschedule and had already put a deposit down for the morning--the move should have been done before noon on Sunday, instead, the boxes didn't arrive until after 5 pm and the move wasn't complete until after midnight. I did everything I was supposed to do, providing Uhaul with plenty of advance notice and to learn my boxes were lost, notes weren't updated, my movers were inconvenienced, I was inconvenienced is not acceptable. I have been very flexible from the start but this needs to be properly addressed and compensated. Service is everything. I entrusted Uhaul with my moving and storage with a poor result.

Jody G. 
Clasificación:
5.0

Delivery driver was outstanding.

Judy C. 
Clasificación:
4.0

Throughout our experience with U-Haul Box, all of the employees were friendly, cheerful while also hard working. This has been a very positive experience for us.

Dwight L. 
Clasificación:
5.0

The services were really excellent support. Thank you for your support.

kin T. 
Clasificación:
5.0

Super helpful and great communication!

Touk K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin S. 
Clasificación:
5.0

Super friendly and helpful.

Josephine J.  |  First Impressions 
Clasificación:
5.0

The service was excellent! Your store had all the supplies needed and the staff were all very helpful. You even got my U-Box delivered a week early.

Richard M. 
Clasificación:
5.0

NOTHING.... Well maybe have a dolly or two around for customer use.. The team at the Higley location were extraordinary, wonderful and polite individuals who went over and above to assist us with whatever we need assistance with. It truly a great honor working with those guys, Davis, Josh (there was another gentleman, but I don't remember his name).

TRACY B. 
Clasificación:
5.0

Everything was such a mess with our whole move but all of the U-Haul staff was so very helpful and patient and kind with our entire situation.... First of all my sister in s Carolina had been diagnosed with end stage small cell lung cancer...also in her head and back...anyway We've had the truck since 2/1. To be continued

Jacqueline H.  |  First Impressions 
Clasificación:
5.0

All the staff on sight were excellent. Mostly Amanda ..Thank you again.

Mary M.  |  Overall Experience 
Clasificación:
5.0

It was Great thx for everything!

Wade N.  |  Overall Experience 
Clasificación:
1.0

TERRIBLE! I would never rent a Ubox again. it was suppose to be shipped in October and after paying months of storage fees and having to spend hours calling and following up daily the box was finally shipped in February. Then when i went to unload the ubox i was told it was not there even though 3 people prior had told me it had been delivered. it was the worst experence with the most disorganized people. I would recommend that people never use uhaul unless they want to have their items held hostige for months.

George E. 
Clasificación:
5.0

What great people you have working for your company.

william g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne C.  |  First Impressions 
Clasificación:
1.0

More complete instructions on the procedures for picking up and returning vehicles

Sterling B. 
Clasificación:
3.0

I had requested when I came into the office that I needed 24hour access to my unit, which I was told the price and I said ok. When I got to the place and tried to get in I was denied and had to contact the manager at midnight, Ann the manager is super friendly and very helpful. I just wish the staff when I rented the unit had paid attention to what I said I needed! And the unit I was told I had was already taken and had a lock so I had to get a new one!!

Nichole C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack F.  |  Overall Experience 
Clasificación:
5.0

Overall really good but the storage prices are too high and that applies to all in general. The online service is highly ineffective. I understand that's a corporate issue and not reflective of the Falcon or Higley facilities issue.

Teri B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle G.  |  Overall Experience 
Clasificación:
5.0

David was very professional and completed my rental agreement in good time.

Deric O.  |  First Impressions 
Clasificación:
1.0

What in the literal hell is wrong with your idiot employees? I do not have a box there. I have not rented anything. FIX THIS IMMEDIATELY.

Benjamin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jill S.  |  Overall Experience 
Clasificación:
5.0

Staff friendly and professional.

Southwest S.  |  First Impressions 
Clasificación:
5.0

U Haul staff were friendly and helpful in explaining everything to me as a new customer. ¡Gracias!

Barbara R.  |  First Impressions 
Clasificación:
2.0

We were given a storage unit that was already occupied. We waited close to an hour getting things straightened out and getting a new unit. It cost us an extra $100 while the moving company waited to unload into the new unit. Not happy!

DIANE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifferd H.  |  Overall Experience 
Clasificación:
5.0

Staff both in Mesa, AZ and Lakeville, AZ helped deliver the UBox as promised from AZ to MN. Staff courteous and professional. ¡Gracias!

Coleen H. 
Clasificación:
1.0

I reserved 4 boxes. 1 box did not have any furniture pads. Scheduling was a complete nightmare. Please provide customer service employees with training on U-Box transactions or provide a direct dial number for U-Box reservations. Many representatives had no idea how to handle U-Box reservations. This transaction definitely did not make "moving easier". It was a complete mess!!

VICTORIA K. 
Clasificación:
4.0

I would give the site an excellent but the keys to the truck were not in the vehicle and I had to wait to have someone come to the site and give me the keys.

John W. 
Clasificación:
5.0

Excellent service and very responsive! I truly appreciate the service that was rendered. Any future relocation needs, I'll definitely use your services again. Gracias.

Charlene M. 
Clasificación:
5.0

very good, thank you

Greg B. 
Clasificación:
5.0

The U-Haul in Pompano Beach was not helpful at all. Three days latte on delivery. Try to call and you end up in the call center,. Went over twice to locations and nothing they can do.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry D.  |  Overall Experience 
Clasificación:
5.0

Could have had better communication that storage of my box had changed from West Phoenix to East Mesa.

Jason B. 
Clasificación:
5.0

The staff went above and beyond. Chris was fantastic!

Michael C.  |  First Impressions 
Clasificación:
5.0

Storage experience had been great….truck experience has been 2/10….we have used the trucks 8 x's last 10 years only 1 time was the truck available ….every other time truck wasn't there facility was closed. No record of our reservation. This last time facility was closed and the office was open/unlocked no one on site. We had to drive across town 30 minutes told we would receive a credit of $50 that did not happen and I had hired help sitting around for an hour….hoping to never use the trucks again

Fran W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin H.  |  Overall Experience 
Clasificación:
5.0

Customer service at Leisure World office was superb! ¡Gracias!

Michelle G.  |  First Impressions 
Clasificación:
5.0

I was surprised to find Uhaul the most affordable among all the other storage solution companies locally

Musa E.  |  First Impressions 
Clasificación:
5.0

Ann and her team are amazing!

SHEILA P.  |  Overall Experience 
Clasificación:
4.0

Many issues with the “no personal contact” renting.

John C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kylie S. 
Clasificación:
5.0

Solid rental and rates very competitive.

Daniel E.  |  Overall Experience 
Clasificación:
5.0

At first my experience was not very pleasant and I was having some issues with customer service until I came in contact with the Manager named Anne. Her service was so exceptional that I would like to be contacted by Uhaul to make sure she received the proper acknowledgement. She was absolutely tremendous and I would always recommend these services because of her.

TIMOTHY M.  |  Overall Experience 
Clasificación:
3.0

Stick to the agreed delivery date instead of changing it twice and taking an extra week and a half to deliver the box.

Moira H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M.  |  Overall Experience 
Clasificación:
5.0

The only complaint I have is that it was stored in Mesa and I had requested Phoenix. I then had an extra fee of getting someone to deliver it to me. Otherwise, everything was wonderful.

Gloria W. 
Clasificación:
5.0

Communication was a very real issue. There are THREE locations on Higley Rd in Mesa. Everyone we worked with was friendly & helpful but they didn't communicate well with one another. I perceived this to be a system issue; not personalities. I spent a LOT of time on the phone trying to get answers.

Ruth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick C.  |  First Impressions 
Clasificación:
5.0

sorry I could not get a smaller unit in this facility

Mariann J.  |  Overall Experience 
Clasificación:
2.0

Considering the prices of your storage facilities you think the staff would be a little more customer friendly. I definitely won't be doing business with you guys for much longer

bradley m.  |  First Impressions 
Clasificación:
4.0

Correct the address on the email notices to be ACTUAL location OR at least note that there are multiple locations. I was redirected to the office which was 6 miles away...and that STILL wasn't where we went to pick up the U-Box. Confusing.

Ruth A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony D.  |  First Impressions 
Clasificación:
1.0

My UBox experience was a nightmare. I should've gone with Pods.

Ron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack H.  |  Overall Experience 
Clasificación:
4.0

When Pod is scheduled to be at Sun Lakes and moved to Mesa without alerting customer it's not good!! I didn't find out until I called to have it brought to my home.

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
1.0

I hate having to wait until office open to get unit. I am on really tight turn around svelte and you put me behind. Missed my flight home. I can rent a truck, get keys, all without having to meet someone in person. It would have been nice to be able to sign all documents before and start moving in on my schedule.

Joe H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dameka B.  |  Overall Experience 
Clasificación:
1.0

Your staff was indifferent to my needs and acted like you were the owners of my property. I will never forget how awful my experience with your company was. I am recommending that you go ahead and just stop doing business as your policies are cruel and not in the interest of your customers.

Scott D. 
Clasificación:
3.0

I do not know why this move was made. I did not request it nor was I notified in advance nor have I been able to get anyone with UHaul on the phone or to respond to messages to give me an explanation. Not acceptable.

Elizabeth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelo H.  |  Overall Experience 
Clasificación:
4.0

Our storage unit is very dark! There is no lighting around it and no light in it. We thought someone was going to get back to us.and we haven't heard anything.

Gail F.  |  First Impressions 
Clasificación:
5.0

Good job 🌞👍

Kimber B.  |  First Impressions 
Clasificación:
5.0

The young man that helped me was very courteous. He also makes great cookies lol.

rick d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy H.  |  First Impressions 
Clasificación:
1.0

Consistency, transparency, and answering the phones would be helpful. I had more trouble getting a local facility to answer their phone and provide consistent information than anything. It is the incredibly poor way my personal effects and I were handed that has led me to decide to never do business with U-Haul in the future. My one remaining U-Box was at one location, then without notice, without my knowledge, and without my consent, the U-Box was moved across the county, approx. 53 mins. without traffic away from the original location. After numerous phone calls that I made with NO ONE calling me back, or providing constant information, no one could advise when my one remaining U-Box was moved. No one could tell me why that happened or when. Then I was told I had two boxes and that I had not accessed either since 2020. This is and was blatantly false. U-Haul repeatedly shown they did not value me nor care about me as a customer.

Tanisha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifferd H.  |  Overall Experience 
Clasificación:
1.0

You have been billing me for a container in a state I don't live in I've had to write emails and letters and phone calls and you never can get it straight. My actual rental experience in Kansas City was great but everything else is a huge disaster and you need to fix it!

Mark K. 
Clasificación:
5.0

Need to keep an eye on the loading zone area. It gets trashy snd looks bad sometimes. The facility itself is well taken care of, so you don't want that drive up area spoiling it.

Gayle H.  |  Overall Experience 
Clasificación:
5.0

Very fast and easy pleasant the staff could’ve done a better job

James M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

roberta v.  |  Overall Experience 
Clasificación:
5.0

We were so pleased that we moved into a bigger Uhaul unit.

Rebekah G.  |  Overall Experience 
Clasificación:
5.0

Need signage that tells you office is at other Higley location. Was not told over the phone that I pick up keys at a Higley south location. Several trips to the Mckelps location with no one there. Otherwise it was Excellent service.

jim p.  |  Overall Experience 
Clasificación:
5.0

The staff have been very helpful and they know their jobs. Thank you to Ann and her staff for all they do. - Timothy

Timothy N.  |  First Impressions 
Clasificación:
1.0

Just an awful customer service experience. I will never use UHaul again for any move. Never delivered on anything they said the first time and didn't make any concessions once they failed to deliver. Not a great business experience.

Michael H. 
Clasificación:
3.0

A heads up to the process prior to customer sitting in 114 degree weather doing all the step by steps and photo taking, in AZ our phones overheat quickly, especially if not fully charged (when moving one forgets)

Peggy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron T.  |  Overall Experience 
Clasificación:
5.0

Common issue I've seen (with other customers) Is I and others have had initial trouble trying to figuring out the how to unlock the circular key  locks  We didn't know the circular locking piece needs to be removed to unlock storage unit door... it would be best if the employee conduct or have a real live lock opening demonstration to your new customers!? On how the locks actually work!? Do not just issue the keys and they have to figure it out themselves ... Other new of your customers had to ask me how your locks work... You can lose business if your customers get frustrated because they cannot figure out how to unlock and lock storage units...? 樂

Abel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie F.  |  First Impressions 
Clasificación:
1.0

Pickup of the u-box containers was a week late. After being picked up on may 12th it was scheduled to be delivered may 24th which came and went with no updates. I had to call customer service multiple times and each time the delivery date was pushed out. The u-boxes weren't delivered until June 26th. Over a month late.

Lance C. 
Clasificación:
5.0

Liam was very curtious, very helpful, both with my room rental and the boxes I purchased! He had excellent customer service skills! Very polite and even carried my boxes to my truck and loaded them. I appreciated him going above and beyond!

Susan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Staci S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Corrie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally C.  |  First Impressions 
Clasificación:
5.0

Great customer service for this location even though there is no office on site. Great communication, staff was always helpful.

Chris K.  |  Overall Experience 
Clasificación:
5.0

Ann was supper helpful and she also provided 5 star customer service. She kept me up-to-date and was very knowledgeable on all my questions. Ann the manager for the storage building on Brown & Higley deserves a raise!

James R.  |  Overall Experience 
Clasificación:
3.0

The upper floor storage is inconvenient for moving and key card access makes it hard when movers are contracted to continuously access the room. I had many issues and had to continue going back to the main location to square away my reservation.

Kristen O.  |  First Impressions 
Clasificación:
4.0

Had to cancel, access to unit was not acceptable. The cancel process was easy but lost my free month .

nancy w.  |  First Impressions 
Clasificación:
5.0

The Falcon Field facility is really large, new, and nice. Also, at least when I used a unit there, it was cheaper to rent than everywhere else in Mesa.

Cathy T.  |  Overall Experience 
Clasificación:
4.0

Having the free carts on hand at the storage facility truly helps, especially when moving furniture into an elevator to a higher floor. Thanks! There is one improvement, however, that you should make. You shouldn't allow storage renters to discard stuff they don't want under the idea that it's being recycled for use by other people who might want the discards. This liberal policy has resulted in a huge pile of junk and trash as you step outside the elevator onto the 2nd floor. It literally was garbage, including an old mattress, which is against policy. This pile of junk needs to be cleared away immediately so that it doesn't attract rodents or other pests. It literally took up half the space in the open area where the moving carts are parked. This sets a bad precedent because people will get the idea that they can dump all of the junk they no longer want into this open area just outside the elevator. This has never been allowed at any other storage facility we've previously used. In fact, there's always been a strict policy against this, which is why dumpsters are not on site. Please clean up that area outside of the elevator and change your policy because it's obviously abused by some renters. You should go take a look at it today, and you will understand what I'm writing about. ¡Gracias!

GLENN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine T.  |  Overall Experience 
Clasificación:
5.0

Gracias

Sandra S.  |  Overall Experience 
Clasificación:
5.0

Only issue is lack of carts for the amount of spaces

Norman P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEDEUC D.  |  First Impressions 
Clasificación:
3.0

More than 80% of our phones calls went directly to national office; not helpful. One elevator at the facility was often out of order, causing backups.

Melody P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUG F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M.  |  Overall Experience 
Clasificación:
1.0

This truck leaked oil on my RENTED house carport. Not cool.

NIna N. 
Clasificación:
5.0

The young lady who helped us at excellent service and professionalism

Andre F.  |  First Impressions 
Clasificación:
5.0

This was our first time using storage and it was very clean and convenient.

Jennifer C.  |  Overall Experience 
Clasificación:
5.0

Please hire new janitor for location at higley and mckellips area. It's been dirty in donations spot for month or more and bathroom use to be very clean. Not now.

Chandra F.  |  Overall Experience 
Clasificación:
5.0

Fix the oil leak. Other than that, great service, see you again in a couple weeks.

Robert S. 
Clasificación:
5.0

Great place to store!Staff awesome!

Patrick C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin Y.  |  Overall Experience 
Clasificación:
4.0

The only complaint I have was it was difficult to cancel my storage. Impossible to get someone on the phone. Finally found a cancel option on the website.

Eric M.  |  Overall Experience 
Clasificación:
5.0

Thanks for working with us to find the right size unit within our moving timeline.. Really appreciated!

Mark N.  |  First Impressions 
Clasificación:
5.0

Excellent service and clean facility

Peter L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chloe P.  |  First Impressions 
Clasificación:
5.0

The office staff are extremely friendly and helpful. Getting into the building is tricky, at first, but that means it's very secure. You get the hang of how to get inside the building/elevator quick and everything is fine, afterward.

Cathy T.  |  First Impressions 
Clasificación:
5.0

The manager at check in is very helpful. The facilities were nice and clean.

Jennifer C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas (Nick) K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

liz s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaitlyn G.  |  Overall Experience 
Clasificación:
2.0

Went to office a couple times and it was locked. Had to wait 40 min each time. Emptied storage and wasn't called for 5 days with any type of concern. Building I used had no staff on site. Would recommend but with caution.

Tamarora C.  |  Overall Experience 
Clasificación:
1.0

We were told our units were emptied and were told to call the police. Management never called back after 5 attempts. Also 2 occasions found mouse droppings scattered down the halls. We will be writing poor reviews with photos. This has been a horrible experience and we hope no one we know uses this facility

Meghan B.  |  Overall Experience 
Clasificación:
5.0

I really appreciated the customer service that I received in renting the storage space I needed, also the easy access and friendliness of the staff.

Mary B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine J.  |  Overall Experience 
Clasificación:
5.0

Friendly staff.

Brian B.  |  Overall Experience 
Clasificación:
5.0

The customer service rep that was working on February 3rd at the Higley and Broadway Leisure World facility is AMAZING. This is not the first time we've had her help us, and I was so relieved she was working when we went in because she rocks! She is knowledgeable, helpful, and just who I would want working for me. She is a GEM!!!

Rebecca F.  |  First Impressions 
Clasificación:
5.0

Staff very helpful and storage facility very secure.

Jeff H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ruth k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maura M.  |  Overall Experience 
Clasificación:
5.0

Whoever checked to see that we moved out was great! Saved me a phone call to you guys, super convenient and great customer service, thank you!

Ryan V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren D.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with Ann's service.

Mary M.  |  First Impressions 
Clasificación:
5.0

Very proffesiobal staff and well use of solving problems technical. Special thanks to manager Ann during my moving .She was a great support to me and my family.She was willing to solve customer needs in a positive manner without any predujice

Nayda R L.  |  Overall Experience 
Clasificación:
5.0

I would definitely use your company again!

rita L.  |  Overall Experience 
Clasificación:
3.0

The only reason why I rated only average is because the problems with the elevators having to move up and down stairs was a problem . They should of gave me a few extra days for this inconvenience but I was offered nothing.

Nora E.  |  Overall Experience 
Clasificación:
5.0

Very clean facility, easy to use/access. Would rent here again without hesitation. ¡Gracias!

Garrett K.  |  Overall Experience 
Clasificación:
5.0

Always were very easy to deal with at this location. Very helpful and friendly staff! Facility was clean and well maintained. Never an issue

PHILLIP D.  |  Overall Experience 
Clasificación:
5.0

The only thing I didn't like was the very loud hip hop wrap music played over the speaker system. Elevator music or smooth jazz would be better.

Betty B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik S.  |  Overall Experience 
Clasificación:
5.0

I wouldn't recommend anybody else these guys are fantastic

Dave S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jane R.  |  First Impressions 
Clasificación:
5.0

This is my second time renting at this facility. It is super convenient to my home at the subdivision next door. Love the affordability and the climate controlled environment.

Pilar A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenna C.  |  Overall Experience 
Clasificación:
5.0

The move went very easy thank you uhaul

Marcia P.  |  First Impressions 
Clasificación:
5.0

The staff, particularly Amber, could not have been more helpful and accommodating. Great experience, and I will certainly recommend this facility to others who are in need of storage facilities.

Robert W.  |  Overall Experience 
Clasificación:
5.0

All the young folks in your office are super customer service folks Be proud of these individuals. I talked with the young lady at falcon about the loud crazy music and she said she would fix it. Christmas music is now playing! The two young men in the leisure world that clean the space and I asked if they'd clean up a big grease spot in front of my space. It was handled in minutes. We couldn't be happier here.

Timothy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wesley w.  |  Overall Experience 
Clasificación:
5.0

Super professional and friendly staff. Very clean place and convenient carts available for use. So far so good and very pleased. Highly recommend this place. Thank you!!

Erika N.  |  First Impressions 
Clasificación:
5.0

Thanks so much!

Cassie S.  |  First Impressions 
Clasificación:
5.0

Amber is absolutely outstanding. From the moment I moved in, until my move out, she has provided exceptional customer service. I appreciate also the hard work of the other team members at this location to keep the facility secure and clean. Keeping the facility clean is a real challenge sometimes based on the level of disregard some tenants demonstrate while occupying the storage units.

Greg P.  |  Overall Experience 
Clasificación:
5.0

Was surprised to see a mouse trap in the unit 2022 but other than that it was very well maintained.

Daniel T.  |  Overall Experience 
Clasificación: