Customer Reviews for U-Haul Moving & Storage at Eubank

4822 comentarios

1901 Eubank NE   Albuquerque, NM 87112
(@ Indian School)

(505) 293-1955

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(505) 293-1955

1901 Eubank NE
Albuquerque, NM 87112
(@ Indian School)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron L. 
Clasificación:
5.0

Josh was very professional and helpful. I had forgotten my receipt for the extra boxes and instead of having me take then back with me and come back later with them...he inventoried what I was returning and wrote me a note so all I would have to return with was the note and the receipt. I did so later and all went smoothly. Great service!

Richard L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ben H. 
Clasificación:
5.0

Employees were very nice and helpful. Felt like going into a business with values. Thank you for being a wonderful business.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaylynn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia T. 
Clasificación:
5.0

Fast, friendly customer service

Michell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha G. 
Clasificación:
1.0

Both workers were males and didn't even know how to change the hitch to the right position. The team there is rude and Are not knowledgeable at their jobs or positions.

Anjell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hillary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim R. 
Clasificación:
4.0

Inadequate staffing upon equipment return. Not horrible, but there really needs to be a second employee there for various reasons.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

Get more help only one person was working and there was a lot of people waiting

Gabriel B. 
Clasificación:
5.0

Thank you Josh for warming up the car!

Patricia T. 
Clasificación:
3.0

Clean the interiors of the cabs. Don't rent damaged vehicles.

Geoffrey P. 
Clasificación:
5.0

Josh & his team were prompt & professional!

Dennis H. 
Clasificación:
4.0

Smelled like smoke in the cabin but otherwise as clean as you expect. Good & easy experience!

Madison M. 
Clasificación:
5.0

Best U-Haul location in Albuquerque NM! Enough said...

Miguel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAGDALENA B. 
Clasificación:
4.0

My only complaint is that I wanted to call the center to ask for an extension for the time of my return, the robo operator said I had a one hour and ten minute wait. This was longer than the extension that I was going to request. This would have been a major problem had I had an emergency to report.

Toni Renee V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
2.0

I called and reserved a pickup and a flat-bed trailer to haul my F-150 home from Santa Rosa. I got them at almost 2PM after having to drive the rental truck 10 miles across town to get the trailer. I then went to Santa Rosa where I paid a wrecker to help load my F-150 onto the trailer. THEN I found out the trailer was almost TWO FEET too short to put an F-150 on.! I spent almost $400 on a trip that was absolutely wasted.! I returned the trailer and truck that night. If the person I reserved the truck and trailer from would have TOLD ME that the trailer was too short for an F-150, I would never have rented it and would be about $400 richer right now. Thanks a lot for not knowing what your own equipment will fit and do.

James G. 
Clasificación:
5.0

Best Location in Albuquerque! Always meets or beats my expectations. Equipment & vehicles are always clean. Entire Staff is always professional, respectful, and courteous to their customers. Right Team Aboard!!!

Miguel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucia W. 
Clasificación:
5.0

👍

Yvonne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL R. 
Clasificación:
3.0

This location completely miss led me about getting a trailer. It cost me about 4 hours on my moving day to get the right trailer. Very disappointed in advise given. I will pursue a remedy with local district management.

Edward D. 
Clasificación:
5.0

Thank you Josh for warming up the truck ... so appreciated!

Patricia T. 
Clasificación:
3.0

There was only one employee working and we waited 15 minutes under the canopy for someone to unhook us. We unhooked ourselves and I went in to tell him and he said that was fine and our receipt would be emailed. This is not the service we have experienced at other locations.

Karen M. 
Clasificación:
5.0

I have had previous, shall we say, "issues" when renting from UHaul in the past so I was leery in going with them again. But they were conveniently located and very economical. The rental went smoothly however when we got into the truck we noticed that the gas gauge was only reading 3/4 full. We took a picture of it with the mileage just in case (didn't know if it was a broken gauge or if it was really NOT full). We drove a total of 17 miles but when we filled the tank it accepted over $35.00 in gas (clearly it was not full from the start). Because we documented it and had proof of the gas sale, we were reimbursed for the gas charge and everything was made right. I went in for the return ready for a fight and was pleasantly surprised when the process was simple and I did not even have to negotiate for the gas purchase reimbursement. Good job guys, you have restored some faith with me. Perhaps next time just make sure the gas tank is full.

Trevor P. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aleathea C. 
Clasificación:
4.0

All was great. Guys very friendly and helpful.

Christine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William N. 
Clasificación:
5.0

Excellent friendly customer service, very efficient.

Connie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniela T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tylor A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily V. 
Clasificación:
5.0

This location is the “Best” location in the City of Albuquerque for all your equipment rentals or supplies. Equipment is always clean & available every time when I need it and that's frequently. Supplies are always stock as well. More specifically, the Staff are ALL very courteous, respectful, and very professional...as a customer this is very much appreciated. Highly Recommend This Location....

Miguel B. 
Clasificación:
1.0

I turned the trailer in at this location on Saturday 03/20/2021. The guy who came out to disconnect it had a ( I could care less attitude) he disconnects it from my Buick. Pushes it into a parking spot and drops the tongue crashing onto the ground. Then walks inside. I am standing there like now what. So I walk inside now two guys are sitting at the counter and I as the customer asks. Is that it? the guy that disconnected it says, well do you want something else. I am dumb founded. I should have been given a receipt for turning it in. I had to ask for a receipt like I was interupting them from doing nothing. Zero customer service. He just left me standing in the parking lot. Horrible experience.

james M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Uriah U. 
Clasificación:
5.0

Truck was old and worn out. You could tell this thing is at the end of its life. Every time you accelerated it had that "wheeze" that those triton engines have. Sure the uhaul location itself was great and their GM was up there with his staff, no complaints there. But help him out, get him some new trucks.

Timothy B. 
Clasificación:
3.0

I ordered two furniture dollies a week beforehand and when I arrived I only got one. The person said that they go out and unless they come back I only get one. He didn't care, it seemed. Surely within the Albuquerque region there was another dolly that could've been collected at the Eubank location and reserved for my needs. Poor coordination by the equipment folks in my opinion. What if it was the trailer that wasn't there?!

Gary D. 
Clasificación:
1.0

His company cheats people out of fuel and money not worth going to I will probably never use U-Haul again hope they go out of business

Julian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANA L. 
Clasificación:
4.0

Excellent customer service.

Nevaelaine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger R. 
Clasificación:
1.0

Very rude very rude have no customer service if you don't contact the store itself and contact the main business they will try to get you for theft

Wendi B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

Continue doing exactly what I experienced, Thank You!

ALLAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrod H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eylene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree M. 
Clasificación:
5.0

Very nice folks who were prompt and professional - they were covid prepared with masks and distancing. Great group of young men!

Julie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janay G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel G. 
Clasificación:
5.0

every time I have used U-Haul the equipment and service is about and beyond excellent, this time was no exception. I spoke with two different U-Haul associates today and they were respectful and courteous. I hope you will inform them of the great job they are doing at the 1901 Eubank location. I will do business again at this location. Leon Carlton

leon C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurie F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barton R. 
Clasificación:
5.0

Inside of trailer was clean, the outside was very dirty.

Brian J. 
Clasificación:
1.0

These folks want you to put more gas into the vehicle than what is there from the start. I traveled 31 miles in the van I rented, by their odometer reading. Before returning to this location, I put in a surplus of gallons of gas at a nearby station before returning to their location. When I returned the van, though, the agent who checked it out insisted that I didn't put enough gas in. I found the agent recalcitrant, unwilling to listen to me.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo R. 
Clasificación:
5.0

Nothing, staff were very friendly and efficient.

Katherine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra A. 
Clasificación:
5.0

Everyone was exceptional and all went well. ¡Gracias!

Linda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Morgan F. 
Clasificación:
5.0

Terrific even though the UHaul website did not track location or pick up date changes correctly. This site resolved my anxiety by phone and did so cheerfully

Joseph T. 
Clasificación:
1.0

I was told they didn't have the right tow dolly for my vehicle when I arrived.

Derrick G. 
Clasificación:
5.0

Always Excellent Customer Service. Only U-haul I will go to. Mark waited on me, Bailey and Jerry. Helped me also. Keep up the Excellent Service. Thank You

bernice t.  |  Overall Experience 
Clasificación:
5.0

Mark excellent customer service Bailey and Jerry waited on me to. This Uhaul business what can I say, EXCELLENT!!! THANK YOU.

bernice T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane A. 
Clasificación:
5.0

The service agent here at this location acknowledged me upon Arriving to this location very pleasant got to me as quickly as he can a people person for sure I didn't get the name of the gentleman here but great service

Richard F. 
Clasificación:
4.0

The cargo area was dirty and the outside of the van was really dirty. Otherwise, really low miles -- 2,000 and it worked out just fine. The 20" van prior to the cargo van was also very efficient for us. It was a disappointment that we couldn't get credited for the extra $30+ dollars in gas that we overfilled. That's kind of a let down.

TERESA W. 
Clasificación:
5.0

Excellent service as always

Jan-Michael U. 
Clasificación:
5.0

Always the Best Customer Service! Always have the right equipment and supplies. Best Location in town.

Miguel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joleen B. 
Clasificación:
4.0

Emilio(?) the person who checked me out and helped connect the trailer was super friendly and helpful and answered all my questions.

Erin L. 
Clasificación:
5.0

Consistently dependable. Polite, respectful and friendly service.

Patricia T. 
Clasificación:
5.0

Gracias

Oksana V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie L. 
Clasificación:
5.0

Our staging company rents from this location on average once a week. I feel a bit ashamed that I haven't historically submitted the glowing reviews that have been deserved for the past several years. The service is consistently outstanding and I'm treated very well with each and every visit. Yesterday morning, Sunday 12/27, was the first time I was met with a less-than-good experience and I fully recognize that the crew could not have controlled the circumstances. When I arrived, the 26' truck I reserved had not been turned in yet, thus it still needed to be checked in and cleaned before it could be issued. As a result, I obtained the truck about an hour later than planned, thereby necessitating that I pay my 2 movers to sit idle while they waited for me at our warehouse. Trish Tilley. 505-228-2895

Trish T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHUJIAN Z. 
Clasificación:
5.0

I'm just still waiting for a balance to see if I have a credit, Last time i had a credit and never knew it. But other than that Good Service Thank You

bernice t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bernice t.  |  Overall Experience 
Clasificación:
1.0

I was very disappointed due to the fact that I was promosed two months free and then the employee denied he had said that. Had rented a moving vehicle and when i got to location off Coors they couldn't find reservation. I think this bate and switch is a terrible practice that employees use is very dishonest.

Elaine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleigh C.  |  Overall Experience 
Clasificación:
4.0

Please always keep in mind...most people are not regular users of storage facilities. Please assist, accompany anyone who expresses confusion in understanding how to access a locker. Walk them thru it and explain. When I left...(27th of June) to move my belongings to a much closer locker company location, I asked a u-haul employee on the parking lot if I neede

Connie H.  |  Overall Experience 
Clasificación:
4.0

Very well maintained facility, with a friendly staff. I wouldn't hesitate to use their services again.

Antony l.  |  Overall Experience 
Clasificación:
5.0

The storage unit was very useful, adequate, and nice. The staff was great. The location and condition of the facility were great. The only minor thing was that lighting in the unit would have been better. Gracias.

SALLY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

virgil j.  |  Overall Experience 
Clasificación:
5.0

Friendly, helpful staff. Facility well maintained. Best prices in town. Overall great place for storage and best place for planning moves. Would definitely be a repeat customer.

Bruce D.  |  Overall Experience 
Clasificación:
5.0

Great first-time renter experience. They answered all my questions and listened to my concern about my very densely-loaded truck's load. We had options ready; but we were right on the first go.

virgil j.  |  First Impressions 
Clasificación:
5.0

Clean, affordable, easy to get to.

Bruce D.  |  First Impressions 
Clasificación:
3.0

X

MARIA R m.  |  First Impressions 
Clasificación:
5.0

It was a perfect 2 month place to keep my excess things while selling one house and buying a new one. Never had a single issue.

Matthew T.  |  Overall Experience 
Clasificación:
5.0

I would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.

leslie t.  |  First Impressions 
Clasificación:
5.0

Great staff. Customer service was excellent.

Dennis W.  |  Overall Experience 
Clasificación:
4.0

We were very pleased with the service we received, pricing was a tad high, but everything was good.

david c.  |  Overall Experience 
Clasificación:
5.0

Rep was great

Dennis W.  |  First Impressions 
Clasificación:
5.0

Jeremy is extremely helpful

Jimmy G.  |  Overall Experience 
Clasificación:
4.0

The guys onsite were a tremendous help to me when it was discovered that the U box had been loaded on the trailer backwards at the warehouse facility. They got the problem resolved quickly.

David C.  |  Overall Experience 
Clasificación:
4.0

The only reason that my review was not an excellent was because the location seemed to be understaffed.

mario g.  |  Overall Experience 
Clasificación:
1.0

I was charged storage fees for my Ubox a month after I had emptied it out. They did not close out my ticket and I got charged for it.

Brian M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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