Customer Reviews for U-Haul Moving & Storage at Eubank

6,269 reviews

1901 Eubank NE   Albuquerque, NM 87112
(@ Indian School)

(505) 293-1955

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(505) 293-1955

1901 Eubank NE
Albuquerque, NM 87112
(@ Indian School)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Todd S 
Rating:
3.0

Customer did not leave a comment.

VERONICA T 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

very helpful and friendly

William C 
Rating:
5.0

Customer did not leave a comment.

Maria P 
Rating:
4.0

Great customer service

Leroy D 
Rating:
5.0

Parking area sucks for people returning trucks and the person waiting for person that's dropping truck NO PARKING ACKWARD DRIVEWAY

Cynthia V 
Rating:
5.0

Customer did not leave a comment.

Alexander H 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

Customer did not leave a comment.

Karthikeyan T 
Rating:
5.0

Customer did not leave a comment.

Eric R 
Rating:
5.0

Customer did not leave a comment.

Jacob C 
Rating:
4.0

Attention and helpfulness was great. Customer service was very friendly.

Valeria M 
Rating:
3.0

Fix the gas leak on the truck, I don’t like paying for something I didn’t use

Chthie W 
Rating:
5.0

Customer did not leave a comment.

AUSTIN L 
Rating:
5.0

Customer did not leave a comment.

Donna L 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
3.0

Check engine light came on when having uhaul. Maintenance needs to be kept up.

tawny t 
Rating:
5.0

Pick up was easy & ready. Van was clean & well-maintained. No issues with the rental. Much better to get a van than a pickup, btw. Excellent service when returning.

John M 
Rating:
4.0

Customer did not leave a comment.

Simieon C 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

Easy pickup, clean equipment and knowledgeable staff.

Laura O 
Rating:
4.0

Customer did not leave a comment.

Charlie G 
Rating:
5.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

Customer did not leave a comment.

BEN C 
Rating:
5.0

Customer did not leave a comment.

Andrew C 
Rating:
5.0

Customer did not leave a comment.

Randy S 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Winona G 
Rating:
4.0

Levi was working alone and slammed with customers both when I arrived to pick it up and when I returned it. But he took the time to make sure I had the right equipment and was comfortable with it. He was pleasant and courteous to everyone notwithstanding very tough working conditions. I gave it only 4 stars because there should’ve been another employee.

Matt B 
Rating:
5.0

Customer did not leave a comment.

Jose C 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
4.0

Customer did not leave a comment.

Justin N 
Rating:
5.0

Friendly and professional service plus a convenient location.

joseph f 
Rating:
4.0

Customer did not leave a comment.

Deanna T 
Rating:
5.0

The man who helped us was professional ,knowledgeable and friendly. He made the process easy and stress free. Great job!

Deborah B 
Rating:
5.0

Been going to this location for years

Cathy B 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
4.0

I rented the vehicle the day before I was picking it up for the next morning. And no problem doing that they were friendly, I informed the gentleman that was writing my order up, I would need an appliance dolly he informed me that he wasn't sure how much it would cost. I told him that I was just check with it tomorrow morning is it okay fine I'll make a note on my reservation. Bottom line I didn't realize until I got to my destination that I did not have the appliance dolly. Needless to say, it was a major pain in the butt for the two of us too move what we had to move without it. Not blaming him or combination of his forgetting to put on a reservation and I didn't follow up. So I was missing an dolly, they were great.

Michael B 
Rating:
5.0

Actually go with the customer and look the truck over. Visually look at the fuel level with the customer and confirm the level.

Johnny P 
Rating:
5.0

Customer did not leave a comment.

Gary W 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
4.0

Customer did not leave a comment.

Abigail C 
Rating:
5.0

Customer did not leave a comment.

Elaine S 
Rating:
5.0

Customer did not leave a comment.

Andrew C 
Rating:
5.0

Customer did not leave a comment.

Rodney W 
Rating:
5.0

Would sure be nice if the vehicle had cruise control. A must for driving 1500 miles!

Mark F 
Rating:
5.0

Nothing, everything was done perfectly

Roger H 
Rating:
5.0

Customer did not leave a comment.

Zan L 
Rating:
5.0

Customer did not leave a comment.

Louis G 
Rating:
5.0

Customer did not leave a comment.

Debra M 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Jeremy F 
Rating:
5.0

Customer did not leave a comment.

Kathryn G 
Rating:
5.0

Customer did not leave a comment.

IMELDA C 
Rating:
5.0

Customer did not leave a comment.

Noel P 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
4.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

Have more vans and pickup trucks on hand.

Charles A 
Rating:
5.0

The team there was awesome, responsive and flexible.

Howard P 
Rating:
2.0

dirty truck less than 1/2 tank of gas and a week later and still no receipt

RONNIE B 
Rating:
5.0

Customer did not leave a comment.

Pongkris S 
Rating:
5.0

Thank you for all your assistance with the rental. In the middle of my move, we needed more time and the guys at Eubank location worked with us on an extension that helped us accomplish our goal.

Belinda B 
Rating:
5.0

Customer service was great, explaining everything just overall great easy to talk with. Gentleman with long hair was very customer service. Thank you all for your service. Will do again when in need.

Johanna O 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
4.0

Customer did not leave a comment.

Cheryl S 
Rating:
5.0

Customer did not leave a comment.

Rylee G 
Rating:
4.0

Nothing. Very smooth. Staff was very helpful and efficient.

Thomas L 
Rating:
5.0

Customer did not leave a comment.

Labar a 
Rating:
5.0

Not a single thing, this place made the process of renting a truck so easy. Great service!!!

Anna T 
Rating:
5.0

Customer did not leave a comment.

robert c 
Rating:
5.0

Levi was, as usual, super to work with … he moved me out quickly and checked me back in just as efficiently

Trish T 
Rating:
5.0

I truly enjoyed this experience. The customer service was amazing, and they were very kind. Despite the fact they were busy and some of the customers were getting Irate. They maintained a professional demeanor the whole time.

Darryl E 
Rating:
5.0

The two gentlemen that helped me at the pick up location were very very helpful

Mary S 
Rating:
5.0

Customer did not leave a comment.

Ethan D 
Rating:
5.0

Customer did not leave a comment.

Jonathan W 
Rating:
5.0

Transition went great from start to finish, that you

Catherine M 
Rating:
5.0

Great customer service!!!

Kelly R 
Rating:
5.0

The gentleman who helped me was great, I forgot his name. Very friendly was there when I picked it up and was there when I left it. I apologize if it was a little dirty I was running out of time. Thanks

Juan E 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

Customer did not leave a comment.

Gerardo F 
Rating:
5.0

Customer did not leave a comment.

Carl S 
Rating:
5.0

Customer did not leave a comment.

Devel m 
Rating:
5.0

Guys were nice, courteous, and honest. They broke my tail light lense on the driver's side installing the trailer hitch, and let me know and filed a claim to get it replaced. Great service

harvie h 
Rating:
5.0

Customer did not leave a comment.

Ronnie M 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

Excellent & knowledgeable Customer Service

William B 
Rating:
5.0

Thanks for great professional service

ALAN C 
Rating:
5.0

Rented vehicles several times during past 2 years. Always great customer service. Team is easy to talk to, and they know what’s going on with their vehicles & take care of them. When i returned my truck, the agent came right out onto the lot and checked mileage, gas gauge & condition, then sent me on my way. On super busy days, longer wait to check out, but not more than 10 minutes. Signing up on website felt a little bit complicated at first, but quickly got easy, and email confirmations come into yr inbox quickly.

David G 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

Customer did not leave a comment.

Brian N 
Rating:
5.0

Customer did not leave a comment.

Trish T 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
3.0

Customer did not leave a comment.

Jeanette L 
Rating:
5.0

I can't seem to locate the access code there is no email I have received that contains that information. Please have it resent to via email that follows fgallien605@gmail.com please here at the store now need asap

Fredrick g  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marisa r  |  First Impressions 
Rating:
5.0

Zachary was so patient, kind, and helpful! I highly recommend this facility!!

Kelly D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

La S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

La S  |  Online Move In 
Rating:
5.0

Friendly and helpful staff.

Susan C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra G  |  First Impressions 
Rating:
3.0

The outside of the building was well lit but no lights inside the unit. The ceiling is pretty low so it is very dark inside. This makes it difficult to see anything while moving your items in or out. Also I moved all my stuff from one uhaul facility in las vegas to this one in Albuquerque and the price of the units was significantly different. Way more expensive in ABQ Lights in the unit would make a huge difference

THOMAS W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bernadette M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Y  |  First Impressions 
Rating:
1.0

They looted my storage.

Deborah A  |  Overall Experience 
Rating:
5.0

This team provided excellent customer service, including truck rental and storage. Thank you

Charles A  |  Overall Experience 
Rating:
5.0

I want to thank your team for accommodating my names of some storage. Everyone was very helpful and kind.

SHELLY C  |  Overall Experience 
Rating:
5.0

I want to thank U-Haul for everything and maybe in the future will rent from U-Haul again the staff was helpful and understanding

THEODORITA O  |  Overall Experience 
Rating:
3.0

I was supposed to have a free month of storage with rhe rental of my moving truck but because I was getting the last unit, it was not free and that is why I've planned on moving all my stuff out rather quickly.

Dallas D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah A  |  First Impressions 
Rating:
5.0

Great people hear

Zachary F  |  First Impressions 
Rating:
1.0

Was charged a fee for losing my key I applied for easy pay but I always had to come in and pay sometimes a late charge was applied because I thought they had received payment from my account but they couldn’t figure out how easy pay worked so the faked it and said it would apply but it never did I think they pocketed the late fee money . Clerk were rude and looked stoned every time I went in to pay and if I payed cash I would always get a text message saying my payment wasn’t received so in order to avoid the $25 dollar late fee I must make a payment sometimes I payed twice in one month I was to cautious to give them my credit card because of what they might do .

Patrick D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colleen d  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heidi M  |  Overall Experience 
Rating:
4.0

This is the busiest uhaul faculty ever. There is a s always a wait because there is a long line. Must be a popular location.

Allison P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jillian H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marcus l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Noah J  |  Overall Experience 
Rating:
5.0

Sam in particular was a pleasure to work with. He was professional and really took the time to help me understand all the options.

Karin F  |  Online Move In 
Rating:
5.0

The gentleman who we worked with was very short with us. He did assist Us in finding a better location that would suit our needs.. However when we or when we asked him to call and see if they had availability he dial the number and then hang up hang up. We had the reverse situation at the office on San Mateo. In the same day she was able to call the Eubank office and get everything squared away so we didn't have to go back-and-forth.

Jessica S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aharon M  |  First Impressions 
Rating:
5.0

The staff members were very courteous and attentive and pleasant.

Felicia D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia T  |  Overall Experience 
Rating:
3.0

When I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better

Esperanza R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LESTER S  |  Overall Experience 
Rating:
5.0

Always Excellent Customer Service. Only U-haul I will go to. Mark waited on me, Bailey and Jerry. Helped me also. Keep up the Excellent Service. Thank You

bernice t  |  Overall Experience 
Rating:
5.0

I'm just still waiting for a balance to see if I have a credit, Last time i had a credit and never knew it. But other than that Good Service Thank You

bernice t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bernice t  |  Overall Experience 
Rating:
1.0

I was very disappointed due to the fact that I was promosed two months free and then the employee denied he had said that. Had rented a moving vehicle and when i got to location off Coors they couldn't find reservation. I think this bate and switch is a terrible practice that employees use is very dishonest.

Elaine S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashleigh C  |  Overall Experience 
Rating:
4.0

Please always keep in mind...most people are not regular users of storage facilities. Please assist, accompany anyone who expresses confusion in understanding how to access a locker. Walk them thru it and explain. When I left...(27th of June) to move my belongings to a much closer locker company location, I asked a u-haul employee on the parking lot if I neede

Connie H  |  Overall Experience 
Rating:
4.0

Very well maintained facility, with a friendly staff. I wouldn’t hesitate to use their services again.

Antony l  |  Overall Experience 
Rating:
5.0

The storage unit was very useful, adequate, and nice. The staff was great. The location and condition of the facility were great. The only minor thing was that lighting in the unit would have been better. Thank you.

SALLY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

virgil j  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff. Facility well maintained. Best prices in town. Overall great place for storage and best place for planning moves. Would definitely be a repeat customer.

Bruce D  |  Overall Experience 
Rating:
5.0

Great first-time renter experience. They answered all my questions and listened to my concern about my very densely-loaded truck’s load. We had options ready; but we were right on the first go.

virgil j  |  First Impressions 
Rating:
5.0

Clean, affordable, easy to get to.

Bruce D  |  First Impressions 
Rating:
3.0

X

Maria M  |  First Impressions 
Rating:
5.0

It was a perfect 2 month place to keep my excess things while selling one house and buying a new one. Never had a single issue.

Matthew T  |  Overall Experience 
Rating:
5.0

I would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.

leslie t  |  First Impressions 
Rating:
5.0

Great staff. Customer service was excellent.

Dennis W  |  Overall Experience 
Rating:
4.0

We were very pleased with the service we received, pricing was a tad high, but everything was good.

david c  |  Overall Experience 
Rating:
5.0

Rep was great

Dennis W  |  First Impressions 
Rating:
5.0

Jeremy is extremely helpful

Jimmy G  |  Overall Experience 
Rating:
4.0

The guys onsite were a tremendous help to me when it was discovered that the U box had been loaded on the trailer backwards at the warehouse facility. They got the problem resolved quickly.

David C  |  Overall Experience 
Rating:
4.0

The only reason that my review was not an excellent was because the location seemed to be understaffed.

mario g  |  Overall Experience 
Rating:
1.0

I was charged storage fees for my Ubox a month after I had emptied it out. They did not close out my ticket and I got charged for it.

Brian M  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

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