Customer Reviews for U-Haul Moving & Storage at Eubank

5,410 comentarios

1901 Eubank NE   Albuquerque, NM 87112
(@ Indian School)

(505) 293-1955

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(505) 293-1955

1901 Eubank NE
Albuquerque, NM 87112
(@ Indian School)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Nothing.

Brian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel B. 
Clasificación:
5.0

Sincere thanks Josh for letting me use your phone!

Trish T. 
Clasificación:
5.0

Everything satisfactory

Eddy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne G. 
Clasificación:
5.0

Nothing-customer service was excellent.

paul W. 
Clasificación:
5.0

Very quick and easy pickup and drop off. I had zero issues.

Joy H. 
Clasificación:
5.0

Excellent all-around

Trish T. 
Clasificación:
1.0

The whole experience was trash. The place we booked a truck and trailer from weeks in advance didn't have either item so we had to spend additional time going to two different places to pick up the truck and the trailer. The uhaul truck itself was old, heavily worn, and terrible. The transmission seems to be on the verge of going out and would insist on staying at 5k plus for no reason. We got 7 mpg which seems exceptionally terrible. The cabin was also infested with hundreds of thousands of ants. My wife and I were constantly slapping ants off of ourselves which is dangerous when driving in the freeway. The floor of the uhaul cabin was dangerously hot. The people at both the pick up spots and the drop of location were very kind. I will never use uhaul again. The product was so bad Thant I will absolutely never use uhaul again.

Jacob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan L. 
Clasificación:
5.0

This rental experience went very well for me and I would not suggest any improvements to it, other than that the online reservation system can be somewhat confusing - continually routing the user back to an earlier page when it seems that they have already submitted a proper request.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
5.0

Nothing- maybe a few more employees. The guy there did great but he was really busy

Harold J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Afshin E. 
Clasificación:
5.0

Your checkin process (nothing to do with the location) is extremely long and extremely slow. I couldn't complete it because my phone overheated while trying to do it, and I had to go inside where there was A/C.

Dennis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheyenne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

antoinette E. 
Clasificación:
5.0

Guy working was great.

Sara B. 
Clasificación:
5.0

Good service and very professional

Melvin L. 
Clasificación:
5.0

Ninguno

Henry A. 
Clasificación:
5.0

Great experience and it was easy.

Breanna F. 
Clasificación:
5.0

The manager is always working hard here.He was the only 1 working and handled us all professionally.He was very patient because he had to change my entire reservation up.When i returned the agent was just as helpful.This location always has what you need, and they give you what you asked to rent.I recommend this location highly.Appreciate your service attitudes👍

Alicia N. 
Clasificación:
5.0

Amazing team at this location

Trish T. 
Clasificación:
4.0

Not the easiest intersection to maneuver in a large truck.

Stan L. 
Clasificación:
5.0

I've used this location now three times for this last move. I've dropped off equipment both during and after business hours, and no issues. They even went so far as to remind me one time as I pulled in to go fill up the tank, so as to not incur the marked-up price for them to fuel the truck.

Ruben S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trish T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila C. 
Clasificación:
2.0

Brakes have not been bled or there's a leak in the line, either way it moves when stopped.

mark S. 
Clasificación:
3.0

More employees

Chris G. 
Clasificación:
5.0

Appreciate the professional service consistently received here!

Trish T. 
Clasificación:
5.0

I've often recommended this location to realtors I work with … a recommendation they pass on to their clients who are selling their homes and moving.

Trish T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danaka C. 
Clasificación:
5.0

I reserved a vehicle at a different location, and at the last minute was transferred. While I appreciate being able to get a vehicle at this location, it was very frustrating to make a reservation that wasn't real!

Kristin V. 
Clasificación:
5.0

I dropped in to the shop mid afternoon without a reservation, they were busy, Manager Josh stopped what he was doing and got me into a box truck quickly and smoothly. Exactly the kind of service I needed that day. Awesome Customer Service Awesome Location….Highly Recommend this location!!!

Miguel B. 
Clasificación:
1.0

Have adequate customer service skills especially from an individual who is supposed to be the owner. Rented many uhauls before but would never recommend this location to anyone. The experience with this uhaul rental made me not want to ever deal with uhaul again. Owner of this location left the uhaul rental on an empty tank and was not courteous at all. Waited at the desk for over 20 minutes before getting any service and awful service at that.

Mikaela E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donovan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donovan A. 
Clasificación:
5.0

The store manager was the only one working when I went to pick up my reservation on a busy Saturday morning. He did an incredible job of working through the line quickly and ensuring all customers received excellent service. I highly recommend this store, even if they do appear to be a little short-staffed. I believe the store manager's name was Joshua. He does a great job of running the store!

Cheyenne G. 
Clasificación:
3.0

Representatives were average

SHARON H. 
Clasificación:
1.0

When I first placed the order i choose the location I ended up using. I needed the truck earlier so I moved it to a location that on the uhaul website did the 24/7 pickup, I changed it there and set it for a 7am pickup I also asked for a dolly. I got a call the next day saying they didn't do 24/7 pickup so they where moving it back to the eubank location with a pickup of 9am, needed the truck at 7am i called back the next day and the person told me that the location on eubank did the 24/7 pickup and they would set it up. Almost at closing time I get a call from the eubank location saying that their boxes where broken and therefore couldn't do the 24/7 pickup so it would have to be at 9am. When I got to the store to pick up my truck I was told there was no dolly as they didn't have one and that the truck didn't even have a ramp, the employee was rude and had no customer service skills. I honestly feel I should be reimbursed for some of my rental as I was inconvenienced because of all this.

JONATHAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan C. 
Clasificación:
5.0

Always a top notch facility.

Miguel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent N. 
Clasificación:
5.0

This was a great experience!! The customer service was great, and the equipment worked without any issues. Highly recommended!

Coleena J. 
Clasificación:
2.0

The store manager Joshua was rude. I asked him questions and he spoke to me like I was stupid. Made excuses for equipment not being available but charged me for it anyway. He was not personable at all and overall just below satisfaction.

Karina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY C. 
Clasificación:
5.0

Great trailer and it fit my needs. Thanks

thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenelle B. 
Clasificación:
3.0

Ensure truck has a full tank and have 2 customer reps available

CHRISTINA C. 
Clasificación:
5.0

Went perfectly...

LORENZO C. 
Clasificación:
1.0

I wouldn't recommend U-Haul at all. Worst experience ever across the board. Faulty equipment, contradictory information, mistakes. Took us an entire day to leave town.

Katie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trish T. 
Clasificación:
5.0

Customer service rep reminded me to go fill up truck before officially turning in unit. In all the excitement of getting the truck and transport back to the facility, I had forgotten to fill up. He gave me the chance to top it off at a reduced rate away from the facility.

Ruben S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
5.0

If there were a category that surpassed EXCELlENT, I'd choose that rating. The extra effort on Josh's part that was required yesterday to get me moving and on the road was GREATLY appreciated. Gracias.

Trish T. 
Clasificación:
5.0

Well equip for all your moving needs from trucks to trailers and moving supplies

Russell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana R. 
Clasificación:
5.0

Very prompt and quick checkin of equipment.

Jim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russ S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trish T. 
Clasificación:
5.0

Staff are always nice and attentive.

Cipriano G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Younhee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doyle H. 
Clasificación:
5.0

In spite of the challenges this location consistently endures with gas siphoning thieves … they remain calm, cool and collected when dealing with customers. I admire their professional outward-facing demeanor. Josh and his ataff always make me feel like my business matters. Trish Tilley

Trish T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian T. 
Clasificación:
5.0

Excellent customer service, this location almost always has the equipment I need and employees are always knowledgeable and helpful

Brian T. 
Clasificación:
5.0

Management was professional and accommodated my request for an extra hour when picking up the van.

Karen W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marie D. 
Clasificación:
3.0

It's super weird that you require your workers to take pics of the person renting a truck. I was comfortable with that at all. Also, the price was more than it said when I reserved online

David O. 
Clasificación:
5.0

Friendly employees, easy drop off and check in. Zero complaints!

Alexander T. 
Clasificación:
3.0

Staff, was very professional, friendly and helpful

Porschia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICTOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney M. 
Clasificación:
5.0

Extraordinario servicio al cliente

jeff H. 
Clasificación:
5.0

Website was bad, I did not receive confirmation email, after paying reservation

Sherrie F. 
Clasificación:
5.0

The two young men were very polite and helpful. Very grateful for everything.

Kimberly C. 
Clasificación:
5.0

I would use this U-Haul again it's cheap to rent if you need extra time , they are understanding an very polite thanks U-Haul for everything

THEODORITA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agni K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

colleen d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heidi M.  |  Overall Experience 
Clasificación:
4.0

This is the busiest uhaul faculty ever. There is a s always a wait because there is a long line. Must be a popular location.

Allison P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

marcus l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Noah J.  |  Overall Experience 
Clasificación:
5.0

Sam in particular was a pleasure to work with. He was professional and really took the time to help me understand all the options.

Karin F.  |  Online Move In 
Clasificación:
5.0

The gentleman who we worked with was very short with us. He did assist Us in finding a better location that would suit our needs.. However when we or when we asked him to call and see if they had availability he dial the number and then hang up hang up. We had the reverse situation at the office on San Mateo. In the same day she was able to call the Eubank office and get everything squared away so we didn't have to go back-and-forth.

Jessica S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aharon M.  |  First Impressions 
Clasificación:
5.0

The staff members were very courteous and attentive and pleasant.

Felicia D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia T.  |  Overall Experience 
Clasificación:
3.0

When I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better

Esperanza R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LESTER S.  |  Overall Experience 
Clasificación:
5.0

Always Excellent Customer Service. Only U-haul I will go to. Mark waited on me, Bailey and Jerry. Helped me also. Keep up the Excellent Service. Gracias

bernice t.  |  Overall Experience 
Clasificación:
5.0

I'm just still waiting for a balance to see if I have a credit, Last time i had a credit and never knew it. But other than that Good Service Thank You

bernice t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bernice t.  |  Overall Experience 
Clasificación:
1.0

I was very disappointed due to the fact that I was promosed two months free and then the employee denied he had said that. Had rented a moving vehicle and when i got to location off Coors they couldn't find reservation. I think this bate and switch is a terrible practice that employees use is very dishonest.

Elaine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleigh C.  |  Overall Experience 
Clasificación:
4.0

Please always keep in mind...most people are not regular users of storage facilities. Please assist, accompany anyone who expresses confusion in understanding how to access a locker. Walk them thru it and explain. When I left...(27th of June) to move my belongings to a much closer locker company location, I asked a u-haul employee on the parking lot if I neede

Connie H.  |  Overall Experience 
Clasificación:
4.0

Very well maintained facility, with a friendly staff. I wouldn't hesitate to use their services again.

Antony l.  |  Overall Experience 
Clasificación:
5.0

The storage unit was very useful, adequate, and nice. The staff was great. The location and condition of the facility were great. The only minor thing was that lighting in the unit would have been better. Gracias.

SALLY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

virgil j.  |  Overall Experience 
Clasificación:
5.0

Friendly, helpful staff. Facility well maintained. Best prices in town. Overall great place for storage and best place for planning moves. Would definitely be a repeat customer.

Bruce D.  |  Overall Experience 
Clasificación:
5.0

Great first-time renter experience. They answered all my questions and listened to my concern about my very densely-loaded truck's load. We had options ready; but we were right on the first go.

virgil j.  |  First Impressions 
Clasificación:
5.0

Clean, affordable, easy to get to.

Bruce D.  |  First Impressions 
Clasificación:
3.0

X

MARIA R m.  |  First Impressions 
Clasificación:
5.0

It was a perfect 2 month place to keep my excess things while selling one house and buying a new one. Never had a single issue.

Matthew T.  |  Overall Experience 
Clasificación:
5.0

I would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.

leslie t.  |  First Impressions 
Clasificación:
5.0

Great staff. Customer service was excellent.

Dennis W.  |  Overall Experience 
Clasificación:
4.0

We were very pleased with the service we received, pricing was a tad high, but everything was good.

david c.  |  Overall Experience 
Clasificación:
5.0

Rep was great

Dennis W.  |  First Impressions 
Clasificación:
5.0

Jeremy is extremely helpful

Jimmy G.  |  Overall Experience 
Clasificación:
4.0

The guys onsite were a tremendous help to me when it was discovered that the U box had been loaded on the trailer backwards at the warehouse facility. They got the problem resolved quickly.

David C.  |  Overall Experience 
Clasificación:
4.0

The only reason that my review was not an excellent was because the location seemed to be understaffed.

mario g.  |  Overall Experience 
Clasificación:
1.0

I was charged storage fees for my Ubox a month after I had emptied it out. They did not close out my ticket and I got charged for it.

Brian M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

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  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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