Nothing.
Brian N.Customer Reviews for U-Haul Moving & Storage at Eubank
Testimonials From Recent Customers
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Sincere thanks Josh for letting me use your phone!
Trish T.Everything satisfactory
Eddy M.Nothing-customer service was excellent.
paul W.Very quick and easy pickup and drop off. I had zero issues.
Joy H.Excellent all-around
Trish T.The whole experience was trash. The place we booked a truck and trailer from weeks in advance didn't have either item so we had to spend additional time going to two different places to pick up the truck and the trailer. The uhaul truck itself was old, heavily worn, and terrible. The transmission seems to be on the verge of going out and would insist on staying at 5k plus for no reason. We got 7 mpg which seems exceptionally terrible. The cabin was also infested with hundreds of thousands of ants. My wife and I were constantly slapping ants off of ourselves which is dangerous when driving in the freeway. The floor of the uhaul cabin was dangerously hot. The people at both the pick up spots and the drop of location were very kind. I will never use uhaul again. The product was so bad Thant I will absolutely never use uhaul again.
Jacob H.This rental experience went very well for me and I would not suggest any improvements to it, other than that the online reservation system can be somewhat confusing - continually routing the user back to an earlier page when it seems that they have already submitted a proper request.
Scott C.Nothing- maybe a few more employees. The guy there did great but he was really busy
Harold J.Your checkin process (nothing to do with the location) is extremely long and extremely slow. I couldn't complete it because my phone overheated while trying to do it, and I had to go inside where there was A/C.
Dennis D.Guy working was great.
Sara B.Good service and very professional
Melvin L.Ninguno
Henry A.Great experience and it was easy.
Breanna F.The manager is always working hard here.He was the only 1 working and handled us all professionally.He was very patient because he had to change my entire reservation up.When i returned the agent was just as helpful.This location always has what you need, and they give you what you asked to rent.I recommend this location highly.Appreciate your service attitudes👍
Alicia N.Amazing team at this location
Trish T.Not the easiest intersection to maneuver in a large truck.
Stan L.I've used this location now three times for this last move. I've dropped off equipment both during and after business hours, and no issues. They even went so far as to remind me one time as I pulled in to go fill up the tank, so as to not incur the marked-up price for them to fuel the truck.
Ruben S.Brakes have not been bled or there's a leak in the line, either way it moves when stopped.
mark S.More employees
Chris G.Appreciate the professional service consistently received here!
Trish T.I've often recommended this location to realtors I work with … a recommendation they pass on to their clients who are selling their homes and moving.
Trish T.I reserved a vehicle at a different location, and at the last minute was transferred. While I appreciate being able to get a vehicle at this location, it was very frustrating to make a reservation that wasn't real!
Kristin V.I dropped in to the shop mid afternoon without a reservation, they were busy, Manager Josh stopped what he was doing and got me into a box truck quickly and smoothly. Exactly the kind of service I needed that day. Awesome Customer Service Awesome Location….Highly Recommend this location!!!
Miguel B.Have adequate customer service skills especially from an individual who is supposed to be the owner. Rented many uhauls before but would never recommend this location to anyone. The experience with this uhaul rental made me not want to ever deal with uhaul again. Owner of this location left the uhaul rental on an empty tank and was not courteous at all. Waited at the desk for over 20 minutes before getting any service and awful service at that.
Mikaela E.The store manager was the only one working when I went to pick up my reservation on a busy Saturday morning. He did an incredible job of working through the line quickly and ensuring all customers received excellent service. I highly recommend this store, even if they do appear to be a little short-staffed. I believe the store manager's name was Joshua. He does a great job of running the store!
Cheyenne G.Representatives were average
SHARON H.When I first placed the order i choose the location I ended up using. I needed the truck earlier so I moved it to a location that on the uhaul website did the 24/7 pickup, I changed it there and set it for a 7am pickup I also asked for a dolly. I got a call the next day saying they didn't do 24/7 pickup so they where moving it back to the eubank location with a pickup of 9am, needed the truck at 7am i called back the next day and the person told me that the location on eubank did the 24/7 pickup and they would set it up. Almost at closing time I get a call from the eubank location saying that their boxes where broken and therefore couldn't do the 24/7 pickup so it would have to be at 9am. When I got to the store to pick up my truck I was told there was no dolly as they didn't have one and that the truck didn't even have a ramp, the employee was rude and had no customer service skills. I honestly feel I should be reimbursed for some of my rental as I was inconvenienced because of all this.
JONATHAN P.Always a top notch facility.
Miguel B.This was a great experience!! The customer service was great, and the equipment worked without any issues. Highly recommended!
Coleena J.The store manager Joshua was rude. I asked him questions and he spoke to me like I was stupid. Made excuses for equipment not being available but charged me for it anyway. He was not personable at all and overall just below satisfaction.
Karina M.Great trailer and it fit my needs. Thanks
thomas B.Ensure truck has a full tank and have 2 customer reps available
CHRISTINA C.Went perfectly...
LORENZO C.I wouldn't recommend U-Haul at all. Worst experience ever across the board. Faulty equipment, contradictory information, mistakes. Took us an entire day to leave town.
Katie P.Customer service rep reminded me to go fill up truck before officially turning in unit. In all the excitement of getting the truck and transport back to the facility, I had forgotten to fill up. He gave me the chance to top it off at a reduced rate away from the facility.
Ruben S.If there were a category that surpassed EXCELlENT, I'd choose that rating. The extra effort on Josh's part that was required yesterday to get me moving and on the road was GREATLY appreciated. Gracias.
Trish T.Well equip for all your moving needs from trucks to trailers and moving supplies
Russell M.Very prompt and quick checkin of equipment.
Jim W.Staff are always nice and attentive.
Cipriano G.In spite of the challenges this location consistently endures with gas siphoning thieves … they remain calm, cool and collected when dealing with customers. I admire their professional outward-facing demeanor. Josh and his ataff always make me feel like my business matters. Trish Tilley
Trish T.Excellent customer service, this location almost always has the equipment I need and employees are always knowledgeable and helpful
Brian T.Management was professional and accommodated my request for an extra hour when picking up the van.
Karen W.It's super weird that you require your workers to take pics of the person renting a truck. I was comfortable with that at all. Also, the price was more than it said when I reserved online
David O.Friendly employees, easy drop off and check in. Zero complaints!
Alexander T.Staff, was very professional, friendly and helpful
Porschia S.Extraordinario servicio al cliente
jeff H.Website was bad, I did not receive confirmation email, after paying reservation
Sherrie F.The two young men were very polite and helpful. Very grateful for everything.
Kimberly C.I would use this U-Haul again it's cheap to rent if you need extra time , they are understanding an very polite thanks U-Haul for everything
THEODORITA O.This is the busiest uhaul faculty ever. There is a s always a wait because there is a long line. Must be a popular location.
Allison P. | Overall ExperienceSam in particular was a pleasure to work with. He was professional and really took the time to help me understand all the options.
Karin F. | Online Move InThe gentleman who we worked with was very short with us. He did assist Us in finding a better location that would suit our needs.. However when we or when we asked him to call and see if they had availability he dial the number and then hang up hang up. We had the reverse situation at the office on San Mateo. In the same day she was able to call the Eubank office and get everything squared away so we didn't have to go back-and-forth.
Jessica S. | Overall ExperienceThe staff members were very courteous and attentive and pleasant.
Felicia D. | First ImpressionsWhen I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better
Esperanza R. | First ImpressionsAlways Excellent Customer Service. Only U-haul I will go to. Mark waited on me, Bailey and Jerry. Helped me also. Keep up the Excellent Service. Gracias
bernice t. | Overall ExperienceI'm just still waiting for a balance to see if I have a credit, Last time i had a credit and never knew it. But other than that Good Service Thank You
bernice t. | First ImpressionsI was very disappointed due to the fact that I was promosed two months free and then the employee denied he had said that. Had rented a moving vehicle and when i got to location off Coors they couldn't find reservation. I think this bate and switch is a terrible practice that employees use is very dishonest.
Elaine S. | Overall ExperiencePlease always keep in mind...most people are not regular users of storage facilities. Please assist, accompany anyone who expresses confusion in understanding how to access a locker. Walk them thru it and explain. When I left...(27th of June) to move my belongings to a much closer locker company location, I asked a u-haul employee on the parking lot if I neede
Connie H. | Overall ExperienceVery well maintained facility, with a friendly staff. I wouldn't hesitate to use their services again.
Antony l. | Overall ExperienceThe storage unit was very useful, adequate, and nice. The staff was great. The location and condition of the facility were great. The only minor thing was that lighting in the unit would have been better. Gracias.
SALLY G. | Overall ExperienceFriendly, helpful staff. Facility well maintained. Best prices in town. Overall great place for storage and best place for planning moves. Would definitely be a repeat customer.
Bruce D. | Overall ExperienceGreat first-time renter experience. They answered all my questions and listened to my concern about my very densely-loaded truck's load. We had options ready; but we were right on the first go.
virgil j. | First ImpressionsClean, affordable, easy to get to.
Bruce D. | First ImpressionsX
MARIA R m. | First ImpressionsIt was a perfect 2 month place to keep my excess things while selling one house and buying a new one. Never had a single issue.
Matthew T. | Overall ExperienceI would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.
leslie t. | First ImpressionsGreat staff. Customer service was excellent.
Dennis W. | Overall ExperienceWe were very pleased with the service we received, pricing was a tad high, but everything was good.
david c. | Overall ExperienceRep was great
Dennis W. | First ImpressionsJeremy is extremely helpful
Jimmy G. | Overall ExperienceThe guys onsite were a tremendous help to me when it was discovered that the U box had been loaded on the trailer backwards at the warehouse facility. They got the problem resolved quickly.
David C. | Overall ExperienceThe only reason that my review was not an excellent was because the location seemed to be understaffed.
mario g. | Overall ExperienceI was charged storage fees for my Ubox a month after I had emptied it out. They did not close out my ticket and I got charged for it.
Brian M. | Overall Experience