Customer Reviews for U-Haul Moving & Storage at Estrella Mountain

4,713 reviews

1126 N Citrus Rd   Goodyear, AZ 85338

(623) 455-6280

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(623) 455-6280

1126 N Citrus Rd
Goodyear, AZ 85338

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

No improvement necessary. I'm fortunately I rented a 6X12 flat trailer, but didn't compensate for distance on each side so I couldn't use trailer and returned it right away. Wheel base on Can Am Spyder about 5ft and opening was less. Great store.

ALLAN A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
3.0

The monthly rents continued to increase dramatically, multiple times a year and found storage cheaper

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAREK P. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
5.0

No improvement needed. Everyone was great and so was the service.

Deborrah R. 
Rating:
5.0

Customer did not leave a comment.

Troy G. 
Rating:
5.0

Customer did not leave a comment.

Janet M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia R. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Lorne K. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Have more equipment on site. Only had one car hauler onsite so I had to return it early due to another reservation. New employee took care of me with no issues.

CHRISTOPHER B. 
Rating:
2.0

I paid for a furniture dolly and appliance dolly. They did not have any furniture dolly in stock - nor a standard dolly to compensate - and gave me TWO APPLIANCE DOLLYS! This did NOTHING to help with furniture, and I had no need for two of the exact same dolly. I would like my money back for this.

STACIE A. 
Rating:
5.0

Customer did not leave a comment.

Joseph jojo r T. 
Rating:
5.0

Eric was fantastic and had excellent customer service. He was friendly, talkative and very efficient.

Elias A. 
Rating:
5.0

Customer did not leave a comment.

KELLY O. 
Rating:
1.0

Train your employees on the importance of trailer inspections.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
4.0

When I finally checked-in, was told the extra day would be $60 while the day before when I asked it was $40. Just need to clean up the communication. If they don't know or unsure then check before giving the customer wrong information.

Thomas B. 
Rating:
1.0

Rented a motorcycle trailer on 08-28-2021 and purchased some straps from the Goodyear, Az. location, the straps were defective so we returned them to Manager Eric Vasquez and he said we would receive refund or debit card reversal/credit immediately or at least within 3-5 days, two weeks later we have still NOT received refund, and talking with or chatting with your foreigners at customer service is a total waste of time............will use Penske next time......

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Kelly O.  |  First Impressions 
Rating:
5.0

Staff was very friendly and very helpful

CHARLES S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RALPH H. 
Rating:
5.0

Great service and great equipment. Thank You!

Finoclade L. 
Rating:
5.0

Keep up the quick friendly service Thanks

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Beatriz C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beatriz C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
4.0

Customer did not leave a comment.

Nicholas C. 
Rating:
4.0

Customer did not leave a comment.

Gary N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Drive up lockers entrances ALWAYS had numerous amounts of gravel and dirt. Had to sweep constantly when loading and unloading. Otherwise, this storagecenter was excellent. Good job.

Alan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Actually call when you promise and deliver to the site that is good for the customer

DENNIS L. 
Rating:
4.0

Staff was courteous and helpful!

Wyatt H. 
Rating:
5.0

We have used U-Haul several times in the past in Washington State. Your staff was helpful and friendly!

kathi j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KERRILYN C. 
Rating:
2.0

Windshield was very dirty as was interior of truck. I had to clean both myself. I requested a walk around with an employee to have gas level verified and damage noted. Three employees sat behind the register as one employee told me everything was fine and the receiving store would do the walk around. I asked about damage verification and was told all the damage was noted by a sticker. I replied there was damage that didn't have stickers and was told the damage was noted... I asked for a printout of my of contact, they said it was emailed to me. I took video to protect myself.

SCOTT T. 
Rating:
4.0

Transaction, pick-up and return of equipment went well.

George O. 
Rating:
3.0

Overall lazy crew. No one was willing to help me out with my drop off

EDUARDO B. 
Rating:
5.0

Customer did not leave a comment.

LOVELL R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrique A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Eric was very customer service oriented!

Linda W. 
Rating:
4.0

Customer did not leave a comment.

brandie S. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
3.0

The truck was not clean and we filled up the truck over the amount it was when we picked it up and they still charged us for 2 gallons of gas and then told us if we took pics of before gas tank and end gas tank then we could fight them on this issue and get our money back. I highly highly do not recommend this location or any uhaul location here-after. If they did this to every single person who rents a vehicle from them every single day and charged an extra $10-$15 for gas that isn't needed to be charged, then uhaul would make a bank just on overcharging and most people wouldn't even look at that. :(

JONATHAN F. 
Rating:
5.0

Muy amable el personal, todo fue muy cordial y eficiente. muchas gracias ¡¡¡

JOSE C.  |  Overall Experience 
Rating:
5.0

this visit was completely different than my other experience at a different location. They not only did not have a unit type for me they lost my next reservation.

BRUCE J. 
Rating:
4.0

Customer did not leave a comment.

Patrice H. 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew H.  |  Overall Experience 
Rating:
5.0

Quick check out. All automated. Rental car companies should take note.

LOUIS K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA K. 
Rating:
5.0

Customer did not leave a comment.

jorge R. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Nothing.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Megan P. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Excellent staff! Customer service was up with the best I've experience lately

RONALD P. 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Fast process in turning in equipment and the employees are nice and wanting to help.

ROSE ANNE H. 
Rating:
5.0

Customer did not leave a comment.

CHARLESJ A.  |  Overall Experience 
Rating:
5.0

Everything service wise was great. My truck had really mushy brakes like it needed fluid

david T. 
Rating:
5.0

I needed a trailer quick and they were fast and painless to work with.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

The staff are extremely helpful and very friendly answered all my questions I would most definitely recommend this place to anyone

Dawn H.  |  First Impressions 
Rating:
5.0

Great service! Staff is great!

RANDAL R. 
Rating:
5.0

Love the easy in and out. One-stop shopping

Joycelyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LANCE L. 
Rating:
5.0

Customer did not leave a comment.

ALLEN M. 
Rating:
4.0

Customer did not leave a comment.

Alberto H. 
Rating:
5.0

The 6 x 12 box trailer was clean and in good condition. Staff had just installed a new tire on the trailer and the trailer towed great without any fish tail or problems or issues. No complaints.

GREGORY H. 
Rating:
5.0

I reserved two furniture dolly's on line but the location had none. Another frustration with Uhaul in general is they allow you to reserve items the locations don't have.

KURT E. 
Rating:
5.0

Customer did not leave a comment.

ERIK B. 
Rating:
5.0

All the employees were courteous, efficient and customer focused. The location is very clean and organized. I've rented from here several times and have been very pleased with every experience.

KERRY M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

JACOB H. 
Rating:
4.0

Everything was good but was not clean

NYANDWI E. 
Rating:
5.0

Honestly, I didn't notice anything that would need to be improved. The wait was minimal, the staff was very friendly and helpful, and my equipment was ready to go - clean, no issues. I even received some follow-up calls making sure everything was in order for my dropoff, etc. It was a very pleasant experience.

SCOTT S. 
Rating:
4.0

The person who checked me in (Alex) did not review the equipment with me. She verified that I was getting 6 furniture pads which I paid for. When I got to my destination, I discovered that there was only 1 pad in the bag and it wasn't folded up. I was charged for 59 miles when I couldn't have gone more than 30 at the outside. I wrote about this to the facility and have heard nothing from them to this point.

ROBERT F. 
Rating:
5.0

Dashboard and console areas of truck should have at least been wiped down. Oily stains and dirt were on my truck.

Tyrone F. 
Rating:
5.0

Customer did not leave a comment.

TARA M. 
Rating:
3.0

Prices became too much to continue.

mark g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

ryan w.  |  Overall Experience 
Rating:
5.0

Coffee and donuts

FRANCIS V. 
Rating:
5.0

Customer did not leave a comment.

david s.  |  First Impressions 
Rating:
5.0

Great people here. Easy to work with!

Rick G. 
Rating:
5.0

Excelente servicio al Cliente . Fueron muy amables todo el tiempo

JOSE C. 
Rating:
1.0

I got charged for not using the car transport due to wrong size and it had a screw through the tire.

MARTIN M. 
Rating:
4.0

Customer did not leave a comment.

TRISHA G. 
Rating:
2.0

Staff not helpful at all and they do not answer the phone Ever. Not professional at all it’s actually a bunch of young 20-25 yr olds that just don’t care.

Sandra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
3.0

Customer did not leave a comment.

KRYSTAL V. 
Rating:
5.0

Great group of people!

Cathy S. 
Rating:
5.0

Customer did not leave a comment.

Lance L.  |  First Impressions 
Rating:
5.0

Super simple process.

RUBEN M. 
Rating:
5.0

Customer did not leave a comment.

ADAM C. 
Rating:
5.0

Customer did not leave a comment.

RAUL M. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Overall process was great!

ANDREW O. 
Rating:
5.0

nothing clean efficient customer service

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

DANNY A. 
Rating:
5.0

Nothing all good

CESAR T. 
Rating:
5.0

Customer did not leave a comment.

JASON Z. 
Rating:
1.0

Gave us a unit that was already in use, went back to the front and ended up with nothing. Also got charged for a lock online, please process a refund!

Veronica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRI C. 
Rating:
5.0

With you a few years and no issues

Patricia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVEN KELLY D. 
Rating:
3.0

Customer did not leave a comment.

Neal J. 
Rating:
5.0

Nothing. This location is very responsive and great to deal with!

Cathy S. 
Rating:
5.0

Loved it there….relocated so had to move to location closer to home.

susan n.  |  Overall Experience 
Rating:
5.0

Employee who helped me did amazing. No hiccups, fast pickup and drop off. 10/10

CONNOR L. 
Rating:
4.0

The 24/7 pick up was a little complicated: the "continue" button on the app page where you take pictures of damage or approve the photos would not work - so I did not know if I was good to go. Turns out, it submitted the information. Also, the fluid/coolant light came on when I first turned on the vehicle. Even after an employee came and filled it up, the coolant light turned back on later during the day. I was lucky I picked up at 6am, when workers were starting to arrive.

Joseph Michael V. 
Rating:
5.0

Very happy with the customer service at this location.

PHILIP H. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Sijifredo D.  |  Overall Experience 
Rating:
5.0

It would be nice to have lights in the unit. Even if they were motion sensor. Just a thought.

John W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA N. 
Rating:
5.0

Customer did not leave a comment.

LONNIE P. 
Rating:
5.0

Customer did not leave a comment.

Denise S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLESJ A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
4.0

Better air conditioning is the only thing I can think of.

tiffany s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSHUA P.  |  Overall Experience 
Rating:
5.0

Muy feliz muy limpio y fácil de aseder primera vez que rento un lugar muy bonito y que fue cómplice de guardar mis cosas por 7 meses mientras esperaba que me dieran mi nueva casa una hermosa experiencia ♥️

ZURISADAI R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS S.  |  First Impressions 
Rating:
5.0

I will most definitely use this location if I need another storage unit in the future!

Chawndra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  First Impressions 
Rating:
5.0

I always use U-Hsul

Jacqueline M.  |  Overall Experience 
Rating:
5.0

The best cleanest and most friendly staff I ever encountered at a storage facility

TOMAS F.  |  First Impressions 
Rating:
4.0

Very well maintained and clean facility

donna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michele b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra D.  |  First Impressions 
Rating:
5.0

This is a beautiful facility with nice carts to help in moving. Everything was good about this place except that my husband got stuck in the elevator!

Louise T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kellee R.  |  First Impressions 
Rating:
5.0

Very professional and thanks

LELIA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellee R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellee R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Osvaldo P.  |  First Impressions 
Rating:
5.0

Easy and simple. Great staff. Answered all questions without regard. Clean and safe.

Daniel S.  |  Overall Experience 
Rating:
3.0

The facility was spotless when we first rented and the longer we stayed the worse it got. I addressed it with the manager and I found him very rude. I have a cleaning company so I know what clean is and what your facility should look like. We store our trailer at 303 and northern and my brother in-law has and inside unit over there and you could eat off the floors in there it is so clean.

carol l.  |  Overall Experience 
Rating:
5.0

Goodyear location has amazing and helpful staff members

Evelyn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John p.  |  Overall Experience 
Rating:
5.0

Especially appreciated that every hallway is individually air conditioned. Also appreciated that a space is provided where usable items in good condition can be left for others to take if they wish. The whole facility is very well constructed and maintained and the personnel are very friendly and helpful. Couldn't be more satisfied. Highly recommended!

Rio B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william h.  |  Overall Experience 
Rating:
5.0

Easily accessible, clean facilities. Lots of hand carts that steer easily.

Louise T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vince b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vince b.  |  First Impressions 
Rating:
5.0

The staff was so professional and helpful, bot to mention the young man (Daniel) who helped with our moving truck was incrediblely kind and super helpful. My family has used this place before and they have always gone above and beyond to be helpful. The facility is also always very clean, much more clean than any other storage place I've been to. And the manager Manny is dedicated to giving the best service he can.

Rhiannon P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jolene W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lewis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia D.  |  Overall Experience 
Rating:
5.0

The guys were very helpful!!! Thank you

Paul S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

walter p.  |  Overall Experience 
Rating:
5.0

Thanks so much for all your assistance, we really appreciate it.

nancie p.  |  Overall Experience 
Rating:
3.0

To call is ridiculous. 3 hour wait

Christina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TED W.  |  First Impressions 
Rating:
3.0

The staff has changed a lot. So it’s hard for me to answer this question. U-Haul is a bit expensive. I will have to call on that. I don’t know the new staff. I do miss the old one. They treated me terrifically. Your manager is not easy to work with. But he keeps a clean store.

laura k.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Rebecca f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUTHANN C.  |  First Impressions 
Rating:
5.0

Incredibly warm, friendly and helpful front office staff. Quick and simple check in.

tiffany s.  |  First Impressions 
Rating:
5.0

The staff is very friendly and personable. The storage area is always clean. I have rented several things from this location on Citrus Rd in Goodyear, Az. Their rentals for trucks and trailers is also excellent. I do recommend this u-haul location to everyone who asks me where I rent from.

Helen S.  |  Overall Experience 
Rating:
5.0

Great experience!

Denise O.  |  First Impressions 
Rating:
5.0

Great customer service. The location was very clean and they must have some of the friendliest employees ever. I will definitely be recommending to friends and family. All thanks to the staff at this location.

Noel R.  |  First Impressions 
Rating:
5.0

Thank you ☺️

DAWN G.  |  Overall Experience 
Rating:
3.0

While most staff were friendly and polite, none went out of our way. When we moved out, we moved into a Uhaul container for transport, and the window was supposed to be 12-6p. We verified this twice: on the phone making reservations and in person at the facility 2 days in advance. When we arrived, we would only have access for 3 hours because the only forklift driver was leaving at 3 (the office is open until 7). We went over by 10 minutes, so their solution was to “park a truck in front of it,” which they did not do before we left, and probably never got done. Overall the facility is clean, with nice bathrooms and good AC. Our stuff smelled musty in the last month there (a first after 2 years of use), but I know that’s not entirely their fault.

Jennifer F.  |  Overall Experience 
Rating:
5.0

I felt like family

CHARLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl L.  |  Overall Experience 
Rating:
5.0

The staff who was working that day we’re nice and helpful

Ronald B.  |  First Impressions 
Rating:
1.0

I would not recommend this uhual based on the interaction with a worker 5/3/21 at 10:45 am. He was rude and condescending. I had to go back to the office because there was a green tag on my storage and i had no way to take it off. I ask the gentleman “hello i have a lock on my storage is there anyway to take it off” he goes “is it a lock or a tag” and i go “i believe it is a tag, do you mind coming with me i don’t have scissors” he goes “you can’t just rip it off?” So then he follows me to my storage and goes “see you have a tag not a lock!” In a rude manner and i go “ oh sorry i guess it’s kind of the same thing to me” trying to lighten up the mood and he goes “no not at all! They’re totally different!” In a snarky tone, then he proceeds to rip of the tag and go “see all you had to do was rip it off like i told you” this employee made me feel incompetent and bothered that i asked him to do his job. 100% will not come back.

Amber L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celia G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

denise m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTI V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonya p.  |  First Impressions 
Rating:
5.0

Manager was very hospitable and professional. Took his time to explain rental process.

Saffie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kale M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teawna C.  |  First Impressions 
Rating:
5.0

We have used this facility twice and have been very happy with it both times. I have recommended it to several friends and family!

Jeffrey R.  |  Overall Experience 
Rating:
3.0

The gentleman that helped me didn’t explain the accessing hours kr anything. He also told me there would be a lock inside the unit but there wasn’t. He didn’t offer a receipt for my transaction. He asked me for a four digit code but never told me what it was for. Didn’t explain how I need to make my monthly payments for the storage unit.

Kimberly M.  |  First Impressions 
Rating:
5.0

Overall a great experience!!

RICHARD D.  |  First Impressions 
Rating:
5.0

Going through the process to rent was easy. However, it kept mentioning a map to find where to park, but there wasn’t one. And they tried attaching it to the email but the link was broken. Thankfully someone was there and was able to direct me where to go. Once we figured out that part, it was smooth from there. Super thankful for such a clean facility to trust housing my items.

Vanessa M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gail G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NORMA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan S.  |  Overall Experience 
Rating:
5.0

Yall took away the stress of moving from state to another. I just wish the truck pick up and drop off was the same place as the storage room.

Walter P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean g.  |  Overall Experience 
Rating:
5.0

Could have access to midnight

enya b.  |  First Impressions 
Rating:
5.0

Very nice and helpful service!

valerie k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tara a.  |  Overall Experience 
Rating:
5.0

None

James H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryce E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Employes need to answer the phone in office instead of ignoring it all together.

Bryan J.  |  Overall Experience 
Rating:
5.0

Employees are always very courteous and helpful

Beverly L.  |  Overall Experience 
Rating:
4.0

The only issues I had was with the access cards. No matter which card was used and were it was swiped to disarm the alarm it failed to do so. every time the unit was opened the alarm would sound. Other then that the staff were outstanding and very helpful in every matter.

WILLIAM L.  |  Overall Experience 
Rating:
4.0

The person checking me in didn't seem to know what to do. The lights on the second floor wouldn't go on for several minutes. We had to work in the dark until we were almost finished, then the lights came on. I liked the way everything was neat and there were signs to answer most of my questions. I like the nice push carts we can use and the place to put items we no longer want.

Susan J C.  |  First Impressions 
Rating:
5.0

Great experience overall. Unit was well kept and property was well managed.

James Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth a.  |  Overall Experience 
Rating:
5.0

The staff is always friendly and very knowledgeable. I went there to rent a truck and move out of my storage unit and they got me a good deal on the truck. I returned the truck to a different location and forgot to confirm that I was not needed the storage unit anymore but Manny took care of it and sent me an email.

David N.  |  Overall Experience 
Rating:
4.0

First person I worked with was no help and seemed uninterested in my business. I talked to a different person one hour later and he was great. During my visit I worked with 4 oeoplr. 3 were great, one was horrible

Joe B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna G.  |  Online Move In 
Rating:
5.0

Staff ‘went out of their way’ to find us a unit In size we needed.

Dennis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elaine c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris m.  |  First Impressions 
Rating:
5.0

Great, clean efficiency recommend

tracey g.  |  Overall Experience 
Rating:
5.0

super clean well lit and clean bathrooms well worth the money

Arthur W.  |  Overall Experience 
Rating:
5.0

Great customer service, I will rent here again.

Timothy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosangla t.  |  Overall Experience 
Rating:
5.0

The unit was clean and easy to access.

Debra V.  |  Overall Experience 
Rating:
1.0

We had a leak in our unit that ruined property, and because of the customer service being so poor we didn't even bother to try to get it rectified. The customer service is lacking. Upon visits just being in line to get help, I've seen a grumpy bearded manager with attitude towards customers and sarcasm and seems to hate his job. A smile or positive attitude goes a long way when having issues with a truck, or unit, or payment issues. We rented a truck went through the whole process to find out it did not even have gasoline before driving out, which means they probably didn't inspect anything else, tires or damage etc..We had to re-register a different truck and go through the app., etc, etc, after waiting in line again. When returning the truck we were not informed of having to return the truck to that exact location as there are many U-haul locations much closer to where we were moving. We had so many bad experiences with a lack of communication or just plain attitude in the years we rented. We spoke with a person about how our card we swipe to un-lock the alarm doesn't work and were told to come into the store to swipe which is very inconvenient at this location, instead of fixing the problem, so we could swipe closer to the unit we rented. One last issue we had was we rented a few years and had trouble making a payment one time, "One time," and when calling to a customer service rep we were told of a one time pass, or delay in payment for one month. We tried contacting the manager multiple times and left messages that were never returned, only to find out that the next CSR representative we spoke with said that was incorrect based on our payment method type. At that point we were also charged late fees for the improper communication of the first CSR respresentative that supposedly put notes on our account about what we were initially told. Overall, I would never use U-haul again or recommend any of there services. We now rent a unit with another company

Josh D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUBEN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRES C.  |  Overall Experience 
Rating:
2.0

I had an outside storage and this was my FIRST and LAST experience with having an outside storage. I was told it’s just like having a garage. But little did I know that most of my stuff was ruined due to the debris. I don’t think there was ever a spray for pest because my storage was infested with spiders and pests. When we asked staff and management about it, they said there is nothing that they can do. And they never answered weather there was a quarterly spray for pests. Overall, this specific location is really busy and I’m sure business takes more presidente than service itself.

Gennieva M.  |  Overall Experience 
Rating:
5.0

Everything was easy, well laid out and would recommend

Ronald S.  |  Online Move In 
Rating:
5.0

Just what I needed, everything was made very easy.

Cody M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
5.0

Dakota displayed exceptional customer service. Thank you Sir, keep up the good work. Some in the industry have yet to acquire such skills.

cami h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jajuan A.  |  Overall Experience 
Rating:
5.0

Manny, helped me by phone. He was very polite and took my information and got me set up. On arrival the young man was polite and gave me a map. he told me if there was anything I needed just to let him know. Everything was nice and clean. The whole staff was very friendly!

CHRISTINE F.  |  First Impressions 
Rating:
5.0

Employees were very friendly.

Al M.  |  First Impressions 
Rating:
5.0

Very excellent experience. Would do again

James H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sonia D.  |  Overall Experience 
Rating:
5.0

X

bryan b.  |  First Impressions 
Rating:
4.0

Nice place

donna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki B.  |  Online Move In 
Rating:
5.0

Amazing staff, always willing to help with anything they can… Will definitely continue to recommend this place to others.

faustino h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anabelle F.  |  Overall Experience 
Rating:
5.0

Very happy with the facility and the way it was operated, the only reason for leaving is I found a unit much closer to my residents. It saves me a lot of travel time. Thanks

Rick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R.  |  First Impressions 
Rating:
5.0

Just didn't want to pay to keep my junk in storage.

Tyler H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zackery C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela R.  |  Overall Experience 
Rating:
5.0

Excellent customer service at all times Unlike the facilities at 2626 Indian School Road Phoenix AZ Experience I had after I left goodyear facilities

rosallie m.  |  Overall Experience 
Rating:
1.0

the person i met on 10/23/20 at 1 pm was rude and very unhelpful. so i went to another uhaul place and spend my money and got a storage unit. as long as he is working their I will never return.

Roxanne B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal S.  |  First Impressions 
Rating:
3.0

Staff was not pleasant and appeared unhappy and nonattentive our first move in day. It took several minutes to be helped and when we were helped it was not the nice customer service I would have expected on a first time experience. Check in was not explained well and my husband was hollered at (to come to the key pad) from the man at the dock when he did not check in on the key pad prior to opening our unit. I expressed my concerns in an email. After a few attempts to return a call back to management with phone number provided, I was rerouted several times to the Sales line. My husband attempted twice to speak directly to the manager and waited in line for over 30min each time so he had to walk out. Overall it turned out okay as well did not have to go back into the office and have any future encounters with staff after the initial check in process (until out move out yesterday). The man who tended to my husband yesterday was a new man and he was professional and pleasant. As for the appearance of the storage facility it was nice overall. When we moved in we had a complimentary discus lock on the floor of our unit which was a pleasant surprise. It was nice but we did have a black widow spider we found on our first day we moved in that my husband killed. He also took bug spray to kill any other bugs in the unit that would possibly get into our belongings.This was our first storage experience and were unaware of the dusty dirt that got on all of our belongings but I'm sure that's to be expected as well as we are in the desert. This storage facility was convenient and only 10 minutes from our new home. We like the convenience of the drive up unit, and that it was an open storage (not gated) and convenient access hours 5am to 10pm.

Katrina M.  |  Overall Experience 
Rating:
5.0

The storage unit worked well and the customer service was very good. Thanks for all your help in making it a good experience.

marty l.  |  Overall Experience 
Rating:
5.0

My only issue was the high increases on the storage unit. It did not get any bigger, so why such a large increase?

Jennifer M.  |  Overall Experience 
Rating:
5.0

Manny and his crew are superb! Very helpful and always have a solution. They go out of their way to make sure the problem is solved. The facility is clean and well kept. Especially Will Covid restrictions.

penny g.  |  First Impressions 
Rating:
5.0

This facility was maintained well and the staff has always provided excellent service.

Chris K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elaine c.  |  Overall Experience 
Rating:
5.0

Manny was the best. Some of the staff could be more friendly; but Manny is an excellent manager and any small issue we had, he was very quick to problem solve. We appreciated the diversity of his staff.

GEORGE AND LISA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raemi A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven W.  |  Overall Experience 
Rating:
1.0

Manny Garcia and his staff is nothing less than professional. I would NEVER recommend this place. They are very deceitful and do not ever return phone messages.

Darryl B.  |  Overall Experience 
Rating:
1.0

Reserved 2 units. 10x10 and a 10x15 on 8/31. Went in 2 weeks later and they gave them to someone else. Offered me a 5x10 since that’s all they had.

Prudencio P.  |  First Impressions 
Rating:
5.0

I was very happy with the service at this u-haul . I also had to rent a truck to move at the last min when my movers didn;t show up and we had to move our selves . I would recommend this u-haul and I would go back again if I need there facility. The staff was always very nice and helpful .

FRANCES V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA A.  |  Overall Experience 
Rating:
5.0

The entire staff was wonderful and helpful during our experience. Joseph went out of his way to ensure we had everything we needed, staying after hours to help. He was a great person to work with.

MELISSA A.  |  First Impressions 
Rating:
4.0

We were very pleased by having a unit we could rent & close by but also by a very pleasant staff & cleanly facilities

brian k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold V.  |  First Impressions 
Rating:
5.0

Thank you for making this transition very easy!

Leticia D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE AND LISA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara M.  |  First Impressions 
Rating:
4.0

Appreciate the carts provided for move in

Fred E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

daniel c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew L.  |  First Impressions 
Rating:
5.0

Friendly, quick service. Gave full explanation. It was very clean. I like the cameras and alarm system. Insurance was a great price as is the temp contol

Dakota D.  |  First Impressions 
Rating:
4.0

Very easy administrative process. Access is as promised. So far so good.

charles t.  |  First Impressions 
Rating:
4.0

Even with computer systems down. The customer service personnel still gave great service.

Cirilo D.  |  First Impressions 
Rating:
5.0

The staff was very friendly and the facility is great!

TATIANA S.  |  First Impressions 
Rating:
5.0

I arrived 5:00 pm thinking I wasn't going to get a storage but .they didn't even hesitate .very helpful, nolagable, diffently rent here again .john

John P.  |  First Impressions 
Rating:
5.0

Great service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!

Gary D.  |  First Impressions 
Rating:
5.0

Staff is very polite and patient, property is clean. Highly recommended.

Brandon B.  |  First Impressions 
Rating:
5.0

Everyone was lovely and the facility is exceptionally clean.

abby m.  |  First Impressions 
Rating:
5.0

The service that we have had in both locations of U-Haul has been absolutely excellent

carol l.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable and friendly

Johnnie M.  |  First Impressions 
Rating:
5.0

Very friendly people, clean units.

rosangla t.  |  First Impressions 
Rating:
5.0

Great customer service

william m.  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful.

Robert Gould A.  |  First Impressions 
Rating:
5.0

Facility is very new and very clean. I like the layout and security. All the personnel were knowledgeable and helpful. Much better experience than I have had with Extra Space in the last 20 years.

Rio B.  |  First Impressions 
Rating:
5.0

The entire rental experience was thorough, the personnel polite and respectful, and the storage unit and the entire facility was clean and inviting.

Forclosure solutions, inc C.  |  First Impressions 
Rating:
5.0

Great job by Manny and his entire team. Professional, quick check in/out, storage area was spotless. Appreciate the friendly service.

Nick W.  |  Reservation 
No reviews have been submitted for this location.

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