Customer Reviews for U-Haul Moving & Storage at Estrella Mountain

5,629 comentarios

1126 N Citrus Rd   Goodyear, AZ 85338

(623) 455-6280

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(623) 455-6280

1126 N Citrus Rd
Goodyear, AZ 85338

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Na

Dominick M. 
Clasificación:
3.0

El cliente no dejó un comentario.

patricia I. 
Clasificación:
1.0

El cliente no dejó un comentario.

martha A. 
Clasificación:
4.0

El cliente no dejó un comentario.

roy H. 
Clasificación:
5.0

The Citrus location has always been a great source. After delivering to the Prescott location, its relative size was smaller, but service was excellent. Gracias

Armand V. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

The box password was letter's but the box only contained numbers. It was confusing.

Donald Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
4.0

Make sure the drivers door can be opened from the outside. My truck you could not do that.

Trisha G. 
Clasificación:
5.0

Friendly and Courteous employees

frank G. 
Clasificación:
3.0

El cliente no dejó un comentario.

jean D. 
Clasificación:
5.0

El cliente no dejó un comentario.

david B. 
Clasificación:
4.0

Not change locations of the reservation both where I was supposed to pickup and where I was supposed to return, both locations changed from when reserved

Courtney E. 
Clasificación:
5.0

Customer service was great!

Ken M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

Kind , friendly and fast service.

Tim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome M. 
Clasificación:
3.0

Truck was sent out with check engine light on

Blake H. 
Clasificación:
5.0

Quick service

Varney L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray B. 
Clasificación:
1.0

This was the worst experience I have ever had with Uhaul!!!

Fernando R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
3.0

The cargo van that we were provided smelled like farm animals. The truck ran well but the smell was almost nauseating.

Aurora S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond W. 
Clasificación:
5.0

El cliente no dejó un comentario.

gilbert R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brooke M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
4.0

ND

Shannon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charlotte R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

The woman who took my order his order was friendly and helpful. The 2 young men were not particularly friendly or or customer service oriented. They did however do what was necessary efficiently.

John T. 
Clasificación:
5.0

Friendly and efficient

Darren J. 
Clasificación:
4.0

I was charged for two days instead of 24 hrs. Initially I asked for 8 hr. Rental but when I went in to pick up trailer, the uhaul associate explained that the rental covers a 24 hr period so I told him I would keep it for that amount of time. After returning trailer & receiving my receipt via text, (and have already left the facility) I saw that they charged me for two days. Lesson learned….ask for hard copy of receipt so you can dispute these charges at the location of rental instead of having to do it on the uhaul website. I have asked my credit card provider to dispute the charge.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen M. 
Clasificación:
5.0

Overall Was pleased with everything, easy process picking up and dropping off, workers very helpful and friendly.

Lavinia Y. 
Clasificación:
3.0

That darn trailer was so old and rusted that it got stuck on several occasions and I couldn't open/close the dang thing. One time I nearly cut my hand open trying to open it. That thing was a piece of junk.

Jordan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott N. 
Clasificación:
5.0

GREAT EXPERIENCE WITH THIS BRANCH AND THE PEOPLE WERE GREAT TO DEAL WITH. ONLY ONE COMPLAINT, TIRE PRESSURE LIGHT CAME ON WITHIN 20 MILES OF US PICKING UP THE VAN. WAS WORRIED THE WHOLE TIME ABOUT THE TIRES.

Sarah B. 
Clasificación:
5.0

Great place for moving rental needs. Equipment was clean and in good working order. Great helpfull staff!

Ramon N. 
Clasificación:
5.0

all good!

Patricia P. 
Clasificación:
5.0

Fantastic place and customer service. Would use again.

Mark B. 
Clasificación:
5.0

Thank you for your wonderful service. Fast & efficiency checkout.

Mirella M. 
Clasificación:
3.0

Truck given to me had the check engine light on when I addressed it with the staff they said not to worry about it it was the catalytic converter and they would have to send it to a third party to get replaced so I would be fine taking that truck. Based on staff's input I accepted truck and used accordingly

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvira M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

Returns after hours is easy and convienent.

Samir C. 
Clasificación:
5.0

Little bit of a wait time to pick up the trailer. Maybe just some additional help?

Christiaan H. 
Clasificación:
5.0

Staff at the Goodyear location, although they were young or very efficient and knew what they were doing. Good to see this day and age.

MATTHEW JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance A. 
Clasificación:
5.0

Appreciate the prompt service and help to to locate accessories.

Alejandro C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
3.0

We did not receive a dolly or pads and in the end were charged for it.

Andrew S. 
Clasificación:
5.0

Very friendly, hard working staff!

Allison O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
1.0

I was over charged for a service and received horrible service.

Lekem M. 
Clasificación:
2.0

Was told for an extra day it was $30 but was charged $40 when dropped off. Was told .40 cent a mile and was charged $1 per mile. Because I had a truck that I did not reserved I had to make two trips.

Tameka H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimi L. 
Clasificación:
5.0

Great service clean and had no problem I would definitely tell my friend and family

Ana G. 
Clasificación:
5.0

Those young folks at the front desk are excellent. Daniel is a natural Leader. Thank you for the great customer service.

JOSE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

natasha V. 
Clasificación:
1.0

I was overcharged three different times for using the truck six hours

Dartagnan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome M. 
Clasificación:
5.0

The link that was sent to me from UHAUL this morning sent me to the wrong address!? Nice folks there said the proper location was 1/2 mile away. You should update that address so the link works correctly. Here's what I received: U-Haul drop off location - 18211 W MCDOWELL RD GOODYEAR, AZ 85395 42514. You can Self Return your equipment at http://uhaul.com/s/500392A9D8. Thisvis the proper address: 1126 N Citrus Rd, Goodyear, AZ 85338

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dion S. 
Clasificación:
2.0

After driving over 1500 miles, having a windshield wiper come off (which I fixed) and having the vehicle pull to the right the entire trip not due to the load but wheel alignment I voice my concerns while checking in and was poli

Luke B. 
Clasificación:
3.0

- We registered for early p-up and it wasn't ready. - Keys were given to me and asked to go to the back and look for the truck. - Gasoline was not 1/2 - Truck was dirty - I mentioned the AC not working and a lady just looked at it and said it was OK to drive, which wasn't, the plastic seats made it worse, it never worked. - Transmission on the truck seemed to be slipping, I mentioned it to I guess your mechanics and they only said it was an older model. - It makes a noise when you turn - The starter gave me problems - It wiggles when you go over 45 - Sorry for the complaints but I was not a happy camper with the rental.

Alex R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alejandro D. 
Clasificación:
4.0

People at front desk were very friendly and helpful.

Johnson M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

First time ever I had a nasty truck from this location. Quite a bit of damage on the exterior, no dolly, right outside mirror did not hold in place, the shifter was not positioned on the appropriate marker ; P, R, N, D., smelled absolutely disgusting!

KIM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arabel G. 
Clasificación:
4.0

The overall experience was terrible, as we had to use this location when our first pick up was canceled after we showed up. The app then moved me here, and put me into the wrong truck, so the staff at the Citrus location had to intervene. What should have taken 10 minutes ended up with well over an hour and drastically impacted our timeframe. I would NOT recommend UHaul's smartphone based service to ANYONE, and will never use it again.

Kaycie D. 
Clasificación:
2.0

Manager was rude and literally sighed and rolled her eyes when I said the total was higher than what it had said online. At first it was double what my quote was (manager tried to say that it was tax) and then she “fixed” it and then it was still higher than the quote. They were trying to add extras without telling me.

Lesli L. 
Clasificación:
5.0

Customer service was great no problems at all was given what I was told and reserved great people great experience

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis B. 
Clasificación:
4.0

In humor, if you could make your trailers self-loading and self-unloading, that would be nice.

david P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
1.0

The employee on the drop off was very disrespectful very argumentative refuse to provide a supervisor also refused to deal with me she let other customers go in front of me so she didn't have to deal with me which I told her was very rude she then use profanity and told me what I was going to do about it she'll put it down that I will never be able to rent another U-Haul ever again I feel strongly that I will not ever use you hug again after today's experience

LEDARIUS L. 
Clasificación:
5.0

Great service, great attitudes!! Thanks for the help!

Monsanta M. 
Clasificación:
5.0

My experience with U-Haul was fantastic except for one issue. After pulling into the U-Haul Moving & Storage at Estrella Mountain, and beginning the check-in process with the employees there. I received a phone call from 711 U-haul traffic, informing me that I had to drive to a new location, out of my way to return the truck I rented. The person was named Janessa, and she was very insistent and downright rude about the situation, as I tried to explain to her, that I was already being checked in at the original location, at that very moment. The employees at the Estrella Mountain location however where very helpful and professional, they worked with me and I was able to check-in the truck at this location as originally planned.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rommel F. 
Clasificación:
1.0

I ordered my truck 3 weeks before I was going to pick up the truck in Laveen. The day before pick up I was informed no trucks the correct size were in the Phoenix area and I would have to drive to Tucson to pick up my truck. The woman I spoke to initially was very rude about the fact that the truck I reserved wasn't actually available and I should “just get the size down because because it won't make a difference.” I had reschedule the movers I hired. And when I called back suddenly my truck was actually in Phoenix but only out in Goodyear. When picking the truck up was informed they didn't have the tow dolly for my car and I'd have to drive up to surprise for it. Got to Surprise and had to wait 45 minutes to get the dolly… total nightmare while trying to get on the road to drive across several states.

Jillian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Merced R. 
Clasificación:
5.0

Very friendly

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

Tire sensor problem should have been brought to my attention before I left with the cargo van. Having the sensor light on throughout my trip was a real concern. Gracias

George O. 
Clasificación:
4.0

More customer parking spaces.

Nemesio V. 
No se han enviado comentarios para esta ubicación.

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