Customer Reviews for U-Haul Moving & Storage at Estrella Mountain

4,990 comentarios

1126 N Citrus Rd   Goodyear, AZ 85338

(623) 455-6280

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(623) 455-6280

1126 N Citrus Rd
Goodyear, AZ 85338

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin F. 
Clasificación:
5.0

Everything was perfect. Huge selection

ANDREW A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

I always go back to you. You have the best customer service and the cleanest trailers

ERIC S. 
Clasificación:
5.0

Did an after hours drop off. Everything was clearly marked and easy. Well lit and safe location for late night drop off.

Michelle W. 
Clasificación:
5.0

Interior was clean, exterior was dusty, but parked in a dirt lot so that is to be expected.

ANTHONY M. 
Clasificación:
5.0

Came in on Saturday for my original reservation and was told the truck I reserved was not available but was offered another one. Drove it for few miles but returned it because I wasn't comfortable. The gentleman who checked it back in credited me my full amount, which I didn't expect but was the right thing to do. He set me up for my preferred truck for Sunday which I got. Props to him. Thank you.

SITOU A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLIN T. 
Clasificación:
4.0

Improve the website!!!! It's the most disappointing part of uhaul experience.

Donna N. 
Clasificación:
4.0

ND

KENNETH B. 
Clasificación:
5.0

Employee was very nice and helpful so fast in and out no problem thanks

JOSEPHINE A. 
Clasificación:
5.0

Very easy rental and pick up process. Location is very conveniently located, right off the highway. Friendly employees.

Renee W. 
Clasificación:
5.0

You guys are doing great!

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Dakota was very helpful and courteous

LAURA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

OUTSTANDING SERVICE!

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

I have some issues with billing and James (manager)resolved this issue to my satisfaction, he deserves five stars from me .

AKBER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynnett J.  |  First Impressions 
Clasificación:
1.0

Make sure trucks are properly cleaned. The truck i got smelled like cigarette the entire time.

ANDREW D. 
Clasificación:
4.0

Really great and helpful staff!

Ricardo S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LUANE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONNIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandt T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandt T. 
Clasificación:
5.0

El cliente no dejó un comentario.

briana t.  |  Overall Experience 
Clasificación:
5.0

Everything was easy and smooth. I appreciate that the person at the front desk wore a mask. The person hooking up the trailer was polite and very helpful. I would come back to this location. Gracias.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H.  |  First Impressions 
Clasificación:
5.0

Driver side door for vehicle D 1615 N still latches but does not seem like it closes all the way. Also, the check engine light remained on throughout the duration. Spring for cargo door may also need to be checked for tension (difficult to pull all the way down and close).

Cody T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaity S. 
Clasificación:
4.0

Fix the 24/7 pickup. I was there before they opened and the 24/7 app on the phone said to wait till the open 9am. Luckily some was the there at 8 and took care of me even thought they didn't open till 9. No one answered the after hours number. Was on hold 35 minutes.

RONALD P. 
Clasificación:
5.0

Great customer service. Fast & easy pick up and drop off

Sally A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVA N. 
Clasificación:
5.0

Emergency brake line was not connected by service advisor during pickup

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE L. 
Clasificación:
5.0

Got a 26' truck with a 1/4 tank of gas. Wasn't the best way to start a long day of moving with going to a gas station. Other than that, eerything was great.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason L.  |  Overall Experience 
Clasificación:
5.0

Everything was clean, and everyone was helpful!

sheila H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco I. 
Clasificación:
5.0

This location was by far the best U-Haul experience and location I've ever worked with.

CHARLES EMIL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMI S. 
Clasificación:
3.0

The auto transport I picked up for my car cut the under guard on my car and I had to crawl through my truck just to get in and out of the vehicle when loading it because the tire guard on the trailer blocked my doors.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

Exceptional staff and experience

LISA R. 
Clasificación:
5.0

The drop-off Uhaul website/app is pretty terrible. I was unable to get the app to accept the picture of my mileage and you cannot force the program to advance, the user gets stuck, and you have to quit the program without returning the car properly after hours through the app.

LAURA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVETTE B. 
Clasificación:
5.0

GM was awesome! All employees were kind, attentive and knowledgeable.

KERRILYN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
4.0

Walk customer to rental to make sure everything is good.

Elise M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MaryJo D. 
Clasificación:
4.0

Offer some sort of bundle discount. I had two reservations over two days and it would been nice to get a mileage discount. ¡Gracias!

MANUEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeJena H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCES G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan J C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

All were curtious and profesional

ROBBI I. 
Clasificación:
5.0

The people were wonderful to work with. They were right there & wanting to help. Great facility

susan t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

.

JASON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly O.  |  Overall Experience 
Clasificación:
5.0

The staff at this U-Haul location are always very helpful and friendly.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

great service even after rental

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLYS P.  |  First Impressions 
Clasificación:
4.0

The trailer was dirty and had a funky smoke smell that wouldn't air out.

Mitch B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
5.0

Manager was great.

STEPHEN K. 
Clasificación:
3.0

The equipment had items from previous client. The condition of the truck were poor. The transmission has serious issues. After we finished with the move got back into the truck in order to returned and that is when we had issues with the battery took the road assistance more than 1hr to get to the place which was 10 miles away from the location. I have visit this location 3 times because is near from where I'm moving from but never again the services are average to poor. The young employees will see you struggling with 15 items in hand but nobody offer help.

Alex C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHELBY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter Z.  |  Online Move In 
Clasificación:
5.0

I will always use uhaul as my truck rental and storage company whenever I need it. From the first time you step into the facility The fast friendly and on point customer service is what I have come to expect from the company and I am never disappointed. Great job as a whole uhaul! I recommend you to you to everyone. Yo

Seneca B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL G. 
Clasificación:
5.0

I appreciate that the truck was ready to pick up and that I did not spend too much time when st pick up or return

Ventura H. 
Clasificación:
5.0

Hire a similar customer service person like Andrew. He was the difference for me.

Marty W. 
Clasificación:
5.0

Staff was always helpful and polite.

kathi j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Leanthony R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eric j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO P. 
Clasificación:
5.0

The staff at this location are always very friendly and helpful. They make sure I have everything I need and am familiar with the equipment. They always double check the reservation details as well, which has been helpful since sometimes I forget about the return time!

SCOTT S. 
Clasificación:
5.0

Extraordinario servicio al cliente

KARINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOGDAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
2.0

From start to drop off great job!

THOMAS O. 
Clasificación:
5.0

Really easy to work with.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

john B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ILSE S. 
Clasificación:
2.0

It was frustrating that the manager would never change the account from my deceased husbands name to mine even after giving him a death certificate. It was hard seeing my husbands name come through monthly on items after I went through the trouble of having it changed. I made three calls and sent two emails to no avail. No customer service or consideration to someone grieving.

Charles M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

KRISTEN A. 
Clasificación:
5.0

Nothing Speedy check in Trailer performed well

John M. 
Clasificación:
5.0

The truck was dirty, the windows were dusty dirty, the back cabin light did not work, the breaks were bad.... this was a old old truck and not well maintained. should have not gone out in this condition.

Tamara F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B.  |  Online Move In 
Clasificación:
5.0

It would be nice to have the truck's location noted for the electronic pickup process. I had to guess where it might be when I arrived, and was following the prompts on my phone. Otherwise, the system works as advertised!

THOMAS B. 
Clasificación:
4.0

Truck needs repair, steering terrible, runs very rough.

MICHELE L. 
Clasificación:
4.0

Very good overall. Thanks.

Frances H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha E.  |  Overall Experience 
Clasificación:
5.0

I was glad to have a storage unit, as it came in handy.

Tia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickolas C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

geocia j.  |  Overall Experience 
Clasificación:
5.0

As usual, U-Haul has always provided my family and I with an excellent experience with both rentals and storage. Their facility has always been clean and the staff has always been very friendly and helpful.

scott s.  |  Overall Experience 
Clasificación:
1.0

This place is a joke, I think they purposely remove the auto pay from your account to collect the late fees.

Kimberly M.  |  Overall Experience 
Clasificación:
1.0

My first few months the autopay would randomly be turned off and a late fee would be added to the unit. I paid 5 out of 7 months with one unit having a late fee. I just wonder how many other $28.99 late fees are being paid by families that set up autopay.. either the system is faulty or the employees there are doing this and it's a total rip off!!

Kimberly M.  |  Overall Experience 
Clasificación:
5.0

Great storage place I highly recommend it. Had stuffed stored there for a number of years.

Mary and Ron G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa l.  |  First Impressions 
Clasificación:
4.0

Thanks Manny. Manny has been very helpful and polite. He has great customer service skills and knowledge.

Sylvia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYLEEN M.  |  First Impressions 
Clasificación:
5.0

Manny was great. He was professional and provided top notch service.

GARREN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly O.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and very helpful

CHARLES S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatriz C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary N.  |  First Impressions 
Clasificación:
5.0

We have used U-Haul several times in the past in Washington State. Your staff was helpful and friendly!

kathi j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy B.  |  First Impressions 
Clasificación:
5.0

The staff are extremely helpful and very friendly answered all my questions I would most definitely recommend this place to anyone

Dawn H.  |  First Impressions 
Clasificación:
5.0

Love the easy in and out. One-stop shopping

Joycelyn C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S.  |  First Impressions 
Clasificación:
5.0

The best cleanest and most friendly staff I ever encountered at a storage facility

TOMAS F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra D.  |  First Impressions 
Clasificación:
5.0

Very professional and thanks

LELIA H.  |  First Impressions 
Clasificación:
5.0

Goodyear location has amazing and helpful staff members

Evelyn H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal P.  |  First Impressions 
Clasificación:
5.0

The guys were very helpful!!! Thank you

Paul S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TED W.  |  First Impressions 
Clasificación:
3.0

The staff has changed a lot. So it's hard for me to answer this question. U-Haul is a bit expensive. I will have to call on that. I don't know the new staff. I do miss the old one. They treated me terrifically. Your manager is not easy to work with. But he keeps a clean store.

laura k.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Rebecca f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTHANN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Celia G.  |  First Impressions 
Clasificación:
5.0

Manager was very hospitable and professional. Took his time to explain rental process.

Saffie T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teawna C.  |  First Impressions 
Clasificación:
3.0

The gentleman that helped me didn't explain the accessing hours kr anything. He also told me there would be a lock inside the unit but there wasn't. He didn't offer a receipt for my transaction. He asked me for a four digit code but never told me what it was for. Didn't explain how I need to make my monthly payments for the storage unit.

Kimberly M.  |  First Impressions 
Clasificación:
5.0

Overall a great experience!!

RICHARD D.  |  First Impressions 
Clasificación:
5.0

Going through the process to rent was easy. However, it kept mentioning a map to find where to park, but there wasn't one. And they tried attaching it to the email but the link was broken. Thankfully someone was there and was able to direct me where to go. Once we figured out that part, it was smooth from there. Super thankful for such a clean facility to trust housing my items.

Vanessa M.  |  Online Move In 
Clasificación:
5.0

Could have access to midnight

enya b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

robert r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce E.  |  First Impressions 
Clasificación:
4.0

The person checking me in didn't seem to know what to do. The lights on the second floor wouldn't go on for several minutes. We had to work in the dark until we were almost finished, then the lights came on. I liked the way everything was neat and there were signs to answer most of my questions. I like the nice push carts we can use and the place to put items we no longer want.

Susan J C.  |  First Impressions 
Clasificación:
4.0

First person I worked with was no help and seemed uninterested in my business. I talked to a different person one hour later and he was great. During my visit I worked with 4 oeoplr. 3 were great, one was horrible

Joe B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

chris m.  |  First Impressions 
Clasificación:
5.0

Dakota displayed exceptional customer service. Thank you Sir, keep up the good work. Some in the industry have yet to acquire such skills.

cami h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal S.  |  First Impressions 
Clasificación:
5.0

Manny and his crew are superb! Very helpful and always have a solution. They go out of their way to make sure the problem is solved. The facility is clean and well kept. Especially Will Covid restrictions.

penny g.  |  First Impressions 
Clasificación:
4.0

We were very pleased by having a unit we could rent & close by but also by a very pleasant staff & cleanly facilities

brian k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold V.  |  First Impressions 
Clasificación:
5.0

Thank you for making this transition very easy!

Leticia D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara M.  |  First Impressions 
Clasificación:
5.0

Friendly, quick service. Gave full explanation. It was very clean. I like the cameras and alarm system. Insurance was a great price as is the temp contol

Dakota D.  |  First Impressions 
Clasificación:
4.0

Very easy administrative process. Access is as promised. So far so good.

charles t.  |  First Impressions 
Clasificación:
4.0

Even with computer systems down. The customer service personnel still gave great service.

Cirilo D.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and the facility is great!

TATIANA S.  |  First Impressions 
Clasificación:
5.0

I arrived 5:00 pm thinking I wasn't going to get a storage but .they didn't even hesitate .very helpful, nolagable, diffently rent here again .john

John P.  |  First Impressions 
Clasificación:
5.0

Great service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!

Gary D.  |  First Impressions 
Clasificación:
5.0

Everyone was lovely and the facility is exceptionally clean.

abby m.  |  First Impressions 
Clasificación:
5.0

Staff was knowledgeable and friendly

Johnnie M.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

william m.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and helpful.

Robert Gould A.  |  First Impressions 
Clasificación:
5.0

The entire rental experience was thorough, the personnel polite and respectful, and the storage unit and the entire facility was clean and inviting.

Forclosure solutions, inc C.  |  First Impressions 
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