Customer Reviews for U-Haul Moving & Storage at El Camino Ave

700 comentarios

1850 Glenrose Av   Sacramento, CA 95815
(El Camino Av: R @Princeton St R @Glenrose Av 2 1/2 Blocks on Right)

(916) 922-2224

Horarios de la ubicación

  • Lun. - dom.: 24 horas
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 922-2224

1850 Glenrose Av
Sacramento, CA 95815
(El Camino Av: R @Princeton St R @Glenrose Av 2 1/2 Blocks on Right)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 24 horas
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very good

Wahidullah K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel O.  |  Overall Experience 
Clasificación:
5.0

Outsranding service. They deserve a raise!!!

Leonard B.  |  First Impressions 
Clasificación:
3.0

Everything was all good. Only issue was I had account set for automatic payments and several times I didnt get the monthly reminder email of due date nor would I get a payment confirmation email after payment was taken.

Devon M.  |  Overall Experience 
Clasificación:
5.0

The manager David and his staff were excellent; during my use there was only one (1) negative incident and the management took care of the person immediately; my account was kept updated and the fees were affordable. I would rent again in the future.

Harrison C.  |  Overall Experience 
Clasificación:
1.0

Rediculous uhual is only price gougeing customers during a national covid-19 crisis to profit and over charge customers to auction off customers storage units of customers personal belonging for bennifiting and profiting from selling the over charge storage units at higher priced lien auctions .uhual has the worse cust9mer notification and management responses I've ever experienced in my life .during a national financial crisis shut down at no fault of the customers uhual used housing rental eviction mandates in uhuals favor to steal customers belonging and fake multiple lien action unit sales to over charge customers for 2years or more monthly rent payments even after customers units first went in to lien processes and when I tryed to go into facility and pay all the money I had financial to my name after loosing my job uhual rejected taking my partial payment and paying the rest owed on unit the following Monday which would of made the fees current&up to date .I was only behind by one month and the new month totalling only $387 .itryed to pay with my full unemployment check which was$350 a week at that time & pay the remainder of$37 on monat&I had already arranged moving my stuff to another storage facility who was going to let me rent there moving truck to move my stuff out .as this unit was only a temp last min space to move my stuff in the time frame available.uhual choose not to work out payments to bring late fees uptodate ¤t options of any kind with me .as ca rental eviction required by govener mandate required. This was a requirement requested of rental and storage facility property owners by the can mandate.the next notice I received from uhual was a lien sale notice about a week later stating my belonging would be sold at auction if $859 duewas not paid by the action sale date.even after not getting any response from facilitity manager after sending multiple emails pleading with him to work out late rental fees amount out in payments& to bring account current in payments due to financial hardship in multiple emails. I got no response and after the first lien auction sale notice date had past and I couldn't afford to pay all at one time fees due& the stress and money lost renting a mother unit a truck scheduled for moving my stuff out of uhual storage unit rental super high monthly fees in town of higher intown average rental prices are double almost triple compared to other facility's prices.my belongings was full of equipment ,tools and equipment motors I used for my work &earning income &my new douple door bottom freezer door frigerator I played $1500 for and was only 2years old .which the value of my unit inside that I stored at uhual was valued more than $5000 and I used on a regular bases and needed all my tools and equipment again to make earning income as a self employed person once the economy opened back up from covid crisis.the emotional stress and mentally and financial of job income lost I've experience from uhuals actions is more in value than my bussiness tools&personal belongings value is lesser of the value to jobs &income looses I've had to turn down due to uhuals actions to steal my bussiness tools,belongings in unit from me &then a year after the first lien auction sale notice after accepting emotional stress every time I remembered something I stored and uhual stole from me in the unit I'd never see again.I received a 2nd lien auction sale notice a year later stating the same except this notice said $1700 had to be payyed prior to the 2nd auction lien sale date scheduled.more charges for 12 months of rental fees .wait a minute now I'm was confused I thought my belongings had already been sold at auction a 1yr prior.I never got any late storage payment fee notices on my text message or at mailing address or at second address on file starring monthly rental fees were still occurring and adding up month to month still past the first lien auction sale date scheduled.had I been notified by uhual of storagefees still accumulating month to month past that date .I could of arranged to pay the full amount prior to the fees accumulating to such high amounts higher than average people have on hand financially after covid-19 national was in a state of emergency world wide .I've explored lawyer/attorney firms willing to file a class action or personal law suite against uhual to represent me to file civil suite for uhuals complete criminal and wrong doing in the way uhual harmed consumers during covid-19 for bennifit of profiting while he nation was in a state of natural emergency declared by our u.s presiedent.knowingly harming me and consumers nation wide .I'm sure if filed with the courts of such a law suite and evidence of documents I hold of eviedenceof all these facts.I believe more consumers will also come forward with similar issues and harm uhual inflicted on customers&I now have an attorney to represent my case and file records with the courts of my law suie against

Kelly W.  |  Overall Experience 
Clasificación:
1.0

They gave me wrong information about my storage . They could not find it for 7 months I called them  when it came to a when you sell all my storage they magically found my storage space . Poor customer service 

Latish S.  |  Overall Experience 
Clasificación:
4.0

The lady that assisted me was both courteous and kind. She was pleasant and polite with a genuineness about her. Her attitude and personality was stellar!

SHERRIE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim S.  |  First Impressions 
Clasificación:
1.0

There were often times when I came in to pay my bill and would be the only customer in the office I was ignored. Customer service was poor!

Allen W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Molly H.  |  First Impressions 
Clasificación:
3.0

The office staff was always rude and put off. Every time I had to interact with front staff they were on their cell phones, talking amongst each other or would have attitude. Everything else was fine, clean facility, secure, pricing was good. Just didn't like dealing with staff.

Angela C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

andrea p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory J.  |  First Impressions 
Clasificación:
5.0

The storage was very clean and simple for use. Thank you very much.

Oleg R.  |  Overall Experience 
Clasificación:
4.0

When we fully cleaned out there were no bugs, roaches or mouse droppings in our stuff. Facility was always clean and that is very appreciated!

LaShonda S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Randee H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamil M.  |  First Impressions 
Clasificación:
5.0

I absolutely love you Management team of Owners They are Wonderful I almost didn't wsnt move out my unit. Thank You Mr Heartman and family

james y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara B.  |  First Impressions 
Clasificación:
5.0

I enjoy and appreciate having the storage close to us.

Elizabeth J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA B.  |  First Impressions 
Clasificación:
5.0

Did not appreciate annual fee increase especially as a loyal customer for five and a half (5 + 1/2) consecutive years with on-time, never missed payments!

ALISA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC K.  |  First Impressions 
Clasificación:
4.0

That neighborhood is awful, should make them clean it up. I would never let my spouse or kids go there.

Bobby H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA H.  |  First Impressions 
Clasificación:
5.0

Friendly helpful goes beyond to help

Miracle V.  |  First Impressions 
Clasificación:
1.0

I moved out of my unit and let the staff know. Howver, I was still getting Lein notices. I called your the office and explained everything. They said that they would call back, but I only received another lein letter. Now, I have this outrageous bill that is all a mistake by the staff and management at this location.

Melissa H.  |  Overall Experience 
Clasificación:
5.0

Awesome

ADDIE L H.  |  First Impressions 
Clasificación:
5.0

Thank you for being so accommodating

james y.  |  First Impressions 
Clasificación:
2.0

The evening of the day I rented my shed I was greeted by a man in a tank top shorts and no shoes, he yelled what in the f*** are you doing to me and my kids who were trying to access the gate. Online this facility says I would have access to my unit 24 hours a day the very rude man who I assume is the property manager told me he decided to close it at 9:00 so I was unable to move in the day that I had to be out of my apartment

Deviaun D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredrick D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward A.  |  First Impressions 
Clasificación:
5.0

I love david hartman and family they are great folks and always love the fact that they know me by voice and appearance.....they all deserve a raise

Beatriz C.  |  First Impressions 
Clasificación:
5.0

I accidentally got the wrong size storage and the employee at the storage got on her phone and fixed it for me. Saving me from going to the service center. I do apologize I did not get her name. But it was last night around 5:40. Thank you so much!

Linda G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles K.  |  First Impressions 
Clasificación:
5.0

They were very kind but the place ware I got the truck from has the worst customer service I have ever ever ever received I will no longer be using there u haul survives. But the storage 100% alsome

Kayla C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela T.  |  First Impressions 
Clasificación:
5.0

Second time I rented from this location - the first time, it was just because they had the equipment I wanted. Second time because pick up and drop off was so painless here! Clean, well run, and efficient operation

Patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

David, the owner/manager at this location was great! He was very friendly, knowledgeable and made our moving day off to a pleasant start.

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Best storage place in TOWN!!!!

Cody S.  |  First Impressions 
Clasificación:
4.0

Nada

Kathryn P. 
Clasificación:
5.0

Easiest U-Haul rental I've ever had.

Patrick P. 
Clasificación:
5.0

I had the opportunity to pick up the truck early & when I called, David told me he would have everything ready for me. He gave me precise instructions for driving as well as showing me the before pictures of the vehicle & odometer. I rented a 15' truck last weekend in Rancho Cordova & none of these procedures were followed. I highly recommend U-Haul on Glenrose in Sacramento.

Marcia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina H. 
Clasificación:
5.0

Nothing very clean Excellent Customer Service

Josa C. 
Clasificación:
5.0

The agent that handled our U-Haul rental was wonderful! He was courteous, knowledgeable and 100% professional. I will recommend this site to anyone that is moving. Thank you so much.

Margaret M. 
Clasificación:
5.0

Staff were congenial and very helpful. Great experience!

Patricia C. 
Clasificación:
5.0

If I could say one thing, it is that they told me after charging my card that they did not have the dolly I had for my rental. Good thing is that I didn't even need a dolly anyway so it didn't matter.

John J. 
Clasificación:
5.0

I have used this location several times. The staff is extremely knowledgeable and professional.

Marian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trystan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

The rep who helped me was GREAT! He was very through. This was a great experience.

Cheri R. 
Clasificación:
5.0

Thank you for the wonderful customer service ?????

Israel F. 
Clasificación:
5.0

Great customer service, very friendly staff..

Paul W. 
Clasificación:
5.0

No improvement needed. This place is top notch. From the customer service to the equipment. Clean friendly and fast. Thankyou for the great experience...

Robert P. 
Clasificación:
5.0

Look under the truck's befor renting them. I had a gas hose that was disconnected from the tank. And when I put gas in it spilled out on the ground. I had to connect the hose. HOPE THAY FIXED IT. Other than people trying to steal gas, they are ossome and very nice people who are not going to try and squeeze out every penny in your pocket!!!!!!

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon V. 
Clasificación:
3.0

great service....jennifer was very efficient, not like the staff at the el camino location

Tamara M. 
Clasificación:
5.0

The manager was very helpful.

Cynthia S. 
Clasificación:
5.0

Manager/owner and district manager did a great job. Was in and out in no time!

Jill F. 
Clasificación:
5.0

This location is always great to work with !

Kathryn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
5.0

Keep doing what they do best, Great Customer Service

Juanita E. 
Clasificación:
5.0

David was very helpful. Great employee!

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua N. 
Clasificación:
5.0

The service was great and the storage locker was the cleanest I've seen yet. The Manager, David Hartman, was extremely helpful, stayed late, allowed us to leave the vehicle at his location, and even offered to help us unload. Top marks for him and his assistants!

ERNEST G. 
Clasificación:
5.0

Entire staff was kind, helpful and professional. Thank you David & staff.

Tahara C. 
Clasificación:
5.0

Upon same day check in, I had an issue of additional charges being duplicated on my card, and had my account overdrawn for 13 days because of a transaction still pending after payment to you had been received. Not acceptable.

Vera H. 
Clasificación:
5.0

The owner, I believe his name was David, was amazing! He was very friendly and easy to work with. I really appreciated his time and effort in making the entire transaction very simple. Thanks a lot

Hares R. 
Clasificación:
5.0

Fast and efficient service. These guys have it streamlined. Very good experience.

Mark H. 
Clasificación:
5.0

Great service! Affordable and convenient to use. Gracias.

Gela A. 
Clasificación:
5.0

Excellent customer service every step of the way. Nicest clerk Uhaul Associate ever. Will come again

David H. 
Clasificación:
5.0

Clarify the difference in this location more. A shuttle service would be nice especially in the evenings.

Vanita S. 
Clasificación:
5.0

Rental experience was top of the line. Site manager was friendly and made my visit a positive one. Will continue to use this location for my rental needs.

Kenneth L. 
Clasificación:
4.0

Scheduling online was very simple and the employee at pick-up office was very polite and helpful. Very nice to have such well mannered staff and ready to help any other way if needed.

Guillermina P.  |  First Impressions 
Clasificación:
5.0

Uhhh... Block those Borgs from Traffic from trying to re-route me to another location. I hate it when another sales associate tries to horn-in with my client. Hands off!

William M. 
Clasificación:
5.0

Great ???? Customer service friendly, have the van already to go ,would definitely go back.

Andrew N. 
Clasificación:
5.0

I can't think of anything to add, except maybe an espresso bar. Kidding aside, this facility and David Hartman, General Manager, always deliver an excellent experience I return to when moving.

William M. 
Clasificación:
4.0

Friendly, efficient, and helpful. A pleasant experience in total. I would reccomend them to anyone.

Diane B.  |  First Impressions 
Clasificación:
5.0

An espresso bar with gelato would be nice!

William M. 
Clasificación:
5.0

Very friendly and efficient staff

Lisa T. 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel F. 
Clasificación:
5.0

Excellent customer service, as always. I'm looking forward to our next trip!

Bill M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawtanya C. 
Clasificación:
5.0

Perfect

Paul W. 
Clasificación:
2.0

Received 5 texts and 4 calls “to confirm my reservation” during my three hour drive to pick up the moving truck. No parking when I got there. Was made to repeat all the same paperwork in the office that I'd done on line, including credit card and drivers license. staff had continual problems with the office equipment and was either not knowledgeable about a product they sold or intentionally provided false information to make a sale. The owner(?) insisted a mattress cover had carrying handles despite package information, so I bought it - it did not have handles. Service light (stability?) went off and on in the truck during use. I'll never use this location again

Michael M. 
Clasificación:
5.0

Jennifer was amazing! Super helpful. I would totally use this location in the future and recommend to friends that are moving.

Amanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
5.0

Employee at this location was friendly, welcomed us as soon as we got there. Helped us out with ease.

Laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

victoria D. 
Clasificación:
5.0

Excellent service always from a great manager and staff, Dave Hartman!

Bill M. 
Clasificación:
5.0

This location did a great job taking care of us! They made our experience an easy smooth ride. Would definitely highly reccomend other people to them for uhaul services!

Tina M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE S. 
Clasificación:
5.0

Extremely friendly and helpful. Wish more U-Haul places were like this one.

Alexandru M. 
Clasificación:
5.0

Definitely will be a returning customer. Very good customer service experience.

Natalie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrica B. 
Clasificación:
5.0

Deseree was especiially helpful and considerate helping us rent the best truck for our situation that perfectly served our purposes, when other locations did not have the size we needed during the middle of the 3 day holiday weekend. She and her coworkers were compassionate and excellant in solving our pressing need for our particular situaltion. Excellent customer service.

Jean R. 
Clasificación:
5.0

El cliente no dejó un comentario.

adan A. 
Clasificación:
5.0

David is always great to work with!

Robert H. 
Clasificación:
3.0

Everyone was good.

mary W. 
Clasificación:
5.0

Already doing a fantastic job. Checking in and out was easy.

bernadette M. 
Clasificación:
3.0

With the use of GPS, maps and verbal instruction we finally found you. I guess this is a on going problem.

Ann L. 
Clasificación:
5.0

David and the other employees there were wonderful. He answered all my questions and made sure that my 10 foot truck and the extra moving equipment that I ordered was there waiting for me at 7am and gave me full instructions on use of the truck. Great truck, great customer service, great trip to Reno. Thanks David!!!

David H. 
Clasificación:
3.0

Very professional/ nothing

Mary C. 
Clasificación:
5.0

No need to improve on excellence

Margareth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARMAD A. 
Clasificación:
5.0

Everything was Perfect, Exclent Professional Service. I will Continue To Use This U- Haul Facility, Thank You !!!

Juan T. 
Clasificación:
5.0

Making it more clear of the location address. The name is similar to the other location on El Camino. Thanks.

donna P. 
Clasificación:
1.0

Lighter device was not working and it charged me extra to buy a charger for my phone. I was lost also and it cost me extra money that Uhaul charged me for that. I ask for the refund!

Parva Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weston W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
4.0

Hard to find, due to similar UHaul Service Centre closeby.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn G. 
Clasificación:
5.0

friendly staff prompt professional attitude top of the line equpment

Leanne D. 
Clasificación:
5.0

Great customer service!

Thomas R. 
Clasificación:
5.0

Although not on the main road, the management is quick to serve the customer. I spent less time here than I have at any other location, and I use U-Haul quite a bit for my hauling needs.

Jeffrey G. 
Clasificación:
1.0

Dont steal from them & use the phone number to ACTUALLY communicate with the people giving you business. I think this company is a lost cause. No humanity left, definately all of uhaul will go to hell.

prudence P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

This location is tops!! Thank you!

uhaul S. 
Clasificación:
5.0

Excellent service and very friendly. Thank you!!!!!

Ed C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Newalow W. 
Clasificación:
5.0

This U-Haul facility is one of the best in the area. It has staff that gives you the impression that you are their top priority and only customer to be serviced. What a great experience. Would recommend this place to anyone.

Ken L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
4.0

Employees provided absolutely excellent customer service. The small van was brand new and in perfect condition. I would rate everything as excellent but took a star off because of the location and trying to find it and the difficulty of finding a gas station near.Thank you.

Patricia T. 
Clasificación:
5.0

The owner was a great help.

Kimberly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvest M. 
Clasificación:
1.0

You have the wrong person, I (Daniel Cullman) never rented a Uhaul Vehicle from you!

Diana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
5.0

The El Camino Ave location needs more training for its management team. I reserved a cargo van for March 31, 2018 at 9am. I got to the El Camino Uhaul location just to be told (after waiting in line for 15 mins) that the van wasn't available due to theft/damage. It's terrible someone broke into the establishment & destroyed property but, there should of been some type of communication from management to its customers! What a waste of my time! The Glenrose Ave location manager helped me out big time! I will recommend the Glenrose Ave location to everyone I know.

Meka B. 
Clasificación:
5.0

all was good. fast, friendly, professional. transit vans are super nice to use.

Kale B. 
No se han enviado comentarios para esta ubicación.

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