Customer Reviews for U-Haul Moving & Storage at E Fremont St

2,310 comentarios

2030 E Fremont St   Las Vegas, NV 89101
(Off of 21st Street)

(702) 384-1360

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 384-1360

2030 E Fremont St
Las Vegas, NV 89101
(Off of 21st Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS GREGORY C. 
Clasificación:
4.0

things went well- boss lady was on message

john G. 
Clasificación:
1.0

Had to wait 45 minutes to get my truck. My rental for a 10' truck was more than my rental of a 20' truck a couple of days ago from Parhump. Same amount of mileage and time rented.

Michelle Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA MARIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
5.0

The facility was clean and tidy, the truck I rented was clean and well-maintained, and the staff was EXCELLENT!

Robert B. 
Clasificación:
1.0

I parked the 15ft. truck, full of everything I owned (I am moving) so that all my precious personal items would be safe until I unloaded them into storage the next day. I told U-Haul that I was parking there and left. The camera showed 3 individuals stealing the truck with all my stuff at 7:30pm. The truck was returned to the Decatur facility 11 days later. Now U-Haul wants to charge me for turning the truck in late, and for 1100 miles that were put on it by the thieves. Almost 1200.00 dollars. That is how my experience has been.

Stephen C.  |  Overall Experience 
Clasificación:
4.0

They were personable, polite, and great to work with, but the rental smelled like smoke,it was outdated, dashboard was messed up, and the cabin light was barely hanging on.The staff are good people that do their very best with what they have to work with and maybe if their employer would upgrade some uhaul trucks this place would be my all-time go to place of uhauls.

Phillip L. 
Clasificación:
5.0

The employees on both Saturday and Sunday morning (10/2 and 10/3) delivered excellent customer service and should be applauded.

Lynne M. 
Clasificación:
1.0

We were forced into a product purchase by employees. We were told we must take u haul insurance today to rent truck. I rent U-Haul almost weekly, I carry full coverage insurance and prefer to use my own. I have never been forced to take any un wanted insurance or anything else. My experience s until today have been positive. I will never use this location again.

LIONEL T. 
Clasificación:
4.0

Nothing needs fixing with the business model vary flexible and generous.

Clasificación:
5.0

Best

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
5.0

There were multiple people on the lot, and the gentleman working directed me where to pull in and park the UHaul, which was appreciated. The woman that I spoke with was helpful and set up my receipt to be emailed out to me. Gracias.

JUSTIN B. 
Clasificación:
1.0

Reserved should be at location not go to another location

rethia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rahmi C. 
Clasificación:
5.0

Staff was fast, friendly and efficient!

Robert B. 
Clasificación:
1.0

Get smile Ling staff get people that care

Jose O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND W. 
Clasificación:
3.0

place could use a facelift

Frederick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS C. 
Clasificación:
1.0

This was one of the most unorganized and horrible experiences I've ever had.

SAMANTHA JAYNE V. 
Clasificación:
4.0

Make sure that the check ins are done correctly. It took going back the next day to have it show the trailer was checked in even though a employee is the one who did the original one. They said it was a computer glitch but it took 2 days longer to release the hold on my credit card. Other than that all was good.

Michell R. 
Clasificación:
1.0

One of the workers removed my lock in preparing to take my merchandise from my unit. Then accused another worker for removing a lock Staff is poorly trained and slow to service

MICHELLE M.  |  Overall Experience 
Clasificación:
3.0

We purposely selected mobile pick up due to Covid and did all the paperwork and uploaded my driver's license .. however we still had to come in and wait and be around people. We also had a reservation much closer to our hotel and it was changed 2 hours before pick up which cost us over$30 more in uber coats. The people we worked with were very nice

Jennifer S. 
Clasificación:
5.0

Had to use the bathroom after a long drive from another state and the woman inside said the bathroom was closed!!! Are you kidding?! What was that about! And she was rude!

Dawn F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTURO G. 
Clasificación:
1.0

The manager was rude. She was not helpful or accommodating at all. She took mug shots and pictures of me and my license and credit card. Scolded me for not buying insurance. Worst experience I've ever had at any U-Haul office.

OTTIS M. 
Clasificación:
5.0

Great service always this is my third time I rent here and I like it

Erlin S. 
Clasificación:
5.0

She is very fast and helpful thank you

LUZ E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Young K. 
Clasificación:
1.0

Train and oversee your employees more thoroughly. They checked my cars wiring and told me my car was defective so I had my car checked and my car was ok. Their trailer had defective wiring issues.

Cheryl B. 
Clasificación:
1.0

The process was a nightmare. Only two trucks were available on the lot. Both were damaged and should not have been available for rent (broken lights, smashed front end of the box, etc). The employees did not identify the damage, I discovered the damage on both vehicles upon completion of my own walk-around. The employees did not know how to read the fuel gauge fractions, and miss-marked the fuel level by 1/4 tank. The equipment was in poor condition, and the only solution the store had was for me to take a damaged truck, and call road-side assistance en route. The cab of the truck had a foul odor (wet dog), and it was not clean. The cupholder was also broken. The entire process took more than 3 hours to pick up the truck. The agent was not friendly or supportive to me as a customer. I was not compensated for the inconvenience and hassle. I will not rent from uhaul again.

Davis D. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
5.0

Jesse did a fantastic job providing customer service and a great experience.

Leury R. 
Clasificación:
5.0

The two ladies were very friendly and helpful.

Stephen B. 
Clasificación:
5.0

They were great they helped me and it was raining real hard but I got the van and got to where I needed to go.

Melissa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario K. 
Clasificación:
1.0

This company is a rip off and I will most likely never use uhaul again.

JAMES M. 
Clasificación:
4.0

Truck was dirty and my reservation was prolonged because the associate that was helping me took a call instead of putting them on hold and finishing up my contract first.

Sharyce H. 
Clasificación:
5.0

¡Gracias!

Juan H. 
Clasificación:
5.0

The staff at this location was incredibly well prepared and friendly. If I ever need another U-Haul I will definitely go back to this particular store. Thank you so much

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ray P. 
Clasificación:
5.0

There was one Caucasian female working who hung up on me once, put me on hold and forgot me then was a little less than friendly when I came into the store to request to add additional day. Please remind staff that it doesn't hurt to be polite. The two African American ladies were extremely polite and have worked hard to ensure excellent service and I thank them!!

Wendy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery P. 
Clasificación:
5.0

They always do a good job whenever I go there to rent a cargo van or a truck

Lynda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Channserlier M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob J. 
Clasificación:
5.0

We were treated very well by all employees. We needed equipment an extended amount of time, due to moving situations brought about by Covid. Thanks to all at U-haul; those we met in person, and those at customer setvice! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Kimber R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

We reported air conditioning problem when we returned the truck.

DEBORAH C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Naima L. 
Clasificación:
5.0

Online scheduling was inconsistent

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Karamoko G. 
Clasificación:
5.0

Both employees were so professional and helpful in my experience. This is the location I will go to in the future.

JON R. 
Clasificación:
4.0

Improve your app, I was unable to upload the odometer picture thru the app. I had to call customer service for help. I tried almost 20 times to upload the picture thru the app without being successful.

Gabriel E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN GEORGE D. 
Clasificación:
5.0

Very nice experience returning the truck

Frank M. 
Clasificación:
3.0

This location is convenient to downtown Las Vegas, but it could use a makeover to appear more professional.

Stephen K. 
Clasificación:
1.0

Mobile pickup wasn't available upon arrival so had to go through a long process to get the truck. Then when I go inspect it, it's disgusting onside and out with barely any gas in it. Employee said others were low too so this was best option. Then when I return at dark it was very low lit and felt unsafe.

Elizabeth M. 
Clasificación:
5.0

I dropped off my trailer and got a receipt in less than 8 minutes!! Awesome service.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline L. 
Clasificación:
2.0

Update the morning staff on how the app works. Add another person to work the desk or train the older woman on being more efficient when processing multiple orders

PAUL DOUGLAS M. 
Clasificación:
4.0

Being a one way rental, should have option to return the truck at any location. Would have saved me miles and time as there was a uhaul location I didn't realize that was literally around the corner. Other than that, no issues.

Falaniko S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD J. 
Clasificación:
5.0

Everything was great. Personnel service

ralph J. 
Clasificación:
4.0

Would be nice if staff was more friendly

keith R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID EDWARD D. 
Clasificación:
3.0

The General Manager that assisted me in my rental needs improvement on her customer service. She was very rude and not very friendly.

Cheryl W. 
Clasificación:
5.0

We were in and out in less than 10 minutes

mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

notjing at all service was great

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

Nice staff

Daniel N. 
Clasificación:
4.0

Maybe Longer Hours on the Weekend just for returns only for Equipment,Trucks or Trailers.

MARQUETTA W. 
Clasificación:
1.0

Make sure you let the customer know if your going to change the name on the reservation. You should never take the person's name off the reservation who made the reservation. Just because they wanted to add a 2nd driver. When I returned the truck I was inconvenienced . This should of never happen, I have problems walking had a total right knee replacement a few months ago. It was my responsibility not the person I had helping me. I made the reservation not him. I had to call him and inconvenience him to come all the way back ,so I could get my refund . I had to wait we had been out moving and cleaning stuff all day we were tired and just wanted to relax the rest of the evening. I will never rent from their, my whole experience was unacceptable. Your computer system should never change a person's reservation no matter the situation I dont care . I should of never happen.

Freddie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

Shelly was amazing and went above and beyond to help the rental process go smoothly

Tzena V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANELYS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RETCHEIL M R. 
Clasificación:
5.0

Mgr was great.

David G. 
Clasificación:
3.0

I gave the Helpful comment a Yes but it was like pulling teeth to get them to help or listen. If the location wasn't so good I wouldn't recommend.

SCOTT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Piyush P. 
Clasificación:
5.0

Great customer service, very friendly and went above and beyond to help with our moving needs.

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY ALAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

Alena, Cynthia, and the gang are AMAZING! This location is close to my house and they make every effort to accommodate me. The service is fast. One time there was even a dead battery in the vehicle I reserved and they immediately got me into another vehicle so I could complete my tasks I had planned. Can't say enough great things about this location.

CATHERINE ANN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ray P. 
Clasificación:
5.0

Not much. Professional treatment all the way. Gracias

Guy O. 
Clasificación:
5.0

Everyone was friendly, professional, and great to work with! I was in and out in no time.

Kevin L. 
Clasificación:
5.0

I don't truly like the mobile check-in. It is NOT faster.

Kevin L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JASON HENRY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KASIAH M.  |  Overall Experience 
Clasificación:
5.0

Good around experience

JAMESGERARD B.  |  Overall Experience 
Clasificación:
2.0

When the truck I rented broke down and was towed to the Uhaul location. Then moved the next day so it was out of the way. The truck was left unlocked with my possession inside. This lead to allow the start of the breaking to occur.

Debra H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil H.  |  First Impressions 
Clasificación:
5.0

The guys were very patient and accommodating. They took very good care of me. ¡Gracias!

RoSalyn S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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