Customer Reviews for U-Haul Moving & Storage at E Fremont St

2,355 reviews

2030 E Fremont St   Las Vegas, NV 89101
(Off of 21st Street)

(702) 384-1360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(702) 384-1360

2030 E Fremont St
Las Vegas, NV 89101
(Off of 21st Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The associate that helped me during my rental was extremely helpful and knowledgeable. I'm sorry her name escapes me at the moment but definitely deserves a raise.

Miguel N. 
Rating:
2.0

Counter person was rude

Daniel C. 
Rating:
5.0

Great Customer Service. Keep up the great work.

Jorge M. 
Rating:
3.0

I would suggest ALWAYS be sure to clean the windsheild between clients. The cab looked clean, but when I was driving [into the sun] coulnt see clearly. I was out of town and having to go to a store, parking this beast, and buy cleaning supplies I did not otherwise need- was a PAIN in the neck. I spent over $3700 to rent this truck - I should not have to buy cleaning supplies to clean the windows.

Susan W. 
Rating:
5.0

Everything is OK

Archie B. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Rosa A. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
2.0

Truck was trashed battery died after loading the truck spent two and a half hours attempting to contact roadside asst with no luck had my coworker bring a jump box from the shop to get the truck going truck shuttered on the freeway I was double charged for the day rental and insurance spent another 2 hours on the phone trying to contact uhaul finally got connected then transfered and spent another hour on hold to talk to customer service needless to say I'll never use uhaul again...

Jeremiah M. 
Rating:
4.0

Gas needle floats on truck I rented.

Eleanor N. 
Rating:
2.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Savanna N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

Liliana P. 
Rating:
5.0

Customer did not leave a comment.

KYLE O. 
Rating:
5.0

Customer did not leave a comment.

MARIA F. 
Rating:
5.0

Great!

Thomas M. 
Rating:
5.0

We've been renting a 10' truck from this location every month for our monthly 1 time out & get things done. We don't have a vehicle so it's hard for us to bring groceries & any other things we need. There always nice there & know us now.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

Laquitha O. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

The team at the Fremont Las Vegas location was very professional, succinct, warm, and flexible in that the lead intake associate was very thoughtful and attended to my greyhound when I offloaded my vehicle from the car/trruck tow. This was very kind and I felt completely at ease placing “heather- my greyhound” in her capable care. It is a small thing, but people like her make all the difference (I apologize I did not get the auhaul associate name). I am very pleased to be in Las Vegas. Thank you for the warm welcome.

Rebecca J. 
Rating:
3.0

Lost ID staff knows who I am but refuse to allow me access to my storage to retrieve documents to percure duplicate ID

Phil H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Honor your reservations. Uhaul cancelled my reservation 4:30pm the night before I was supposed to pick up my truck the next day. JUST AWFUL. AWFUL. Luckily, I got a smaller truck at a different location. It cost me more a d was too small… but I took it anayway. You guys are AWFUL.

Dennis K. 
Rating:
5.0

Yes is good service

Doroteo F. 
Rating:
5.0

The employees were personable along with being thoroughly professional.

Alonzo S. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
3.0

I was charged for using dolly which I did not use. Called to communicate this and was not taken care of. I guess if 10,000 people are ripped off in this way Uhaul makes $70,000 scot-free.

Katherine D. 
Rating:
5.0

Easy to work with and great support

Marvin E. 
Rating:
5.0

Perfect return

JENARO T. 
Rating:
3.0

A CSR should be able to answer billing questions, give receipts and not be combative with a customer.

Tracy W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
3.0

The tire pressure notification was on the whole trip. Was notified prior

Michelle D. 
Rating:
4.0

Great Service, not sure I agreed with charge for additional 200 miles? Las Vegas to Reno, should have 870 miles round trip. So I was charged additional. But overall experience was fantastic, same as years past.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Juli S. 
Rating:
5.0

Customer did not leave a comment.

TWILA N. 
Rating:
5.0

I appreciated how they worked with me when I couldn't pay my storage. Even them they treated me with respect. Thank you.

Stephanie O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiara G. 
Rating:
3.0

Customer did not leave a comment.

KYUMOK L. 
Rating:
5.0

The staff was super helpful and friendly!

Shane S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

A PERFECT RENTAL LOCATION

Charles T. 
Rating:
1.0

I went to rent car transporter. At the time of rental i asked to rent a receiver because the one i had with me did not seem as beefy as the ones they lend me in the past. She ring me up and gives me the total of the rental. Which is what i was quoted over the phone. I take the unit and upon my return. I am being told that i was charged for the receiver. I was never told i was purchasing a unit. All she said was sorry. I will be filling a complaint with corporation and city as this seems something sketchy and probably has occur many times in the past.

Benigno Z. 
Rating:
5.0

lubricate the trailer

Jose S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS GREGORY C. 
Rating:
4.0

things went well- boss lady was on message

john G. 
Rating:
1.0

Had to wait 45 minutes to get my truck. My rental for a 10' truck was more than my rental of a 20' truck a couple of days ago from Parhump. Same amount of mileage and time rented.

Michelle Z. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA MARIE G. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

The facility was clean and tidy, the truck I rented was clean and well-maintained, and the staff was EXCELLENT!

Robert B. 
Rating:
1.0

I parked the 15ft. truck, full of everything I owned (I am moving) so that all my precious personal items would be safe until I unloaded them into storage the next day. I told U-Haul that I was parking there and left. The camera showed 3 individuals stealing the truck with all my stuff at 7:30pm. The truck was returned to the Decatur facility 11 days later. Now U-Haul wants to charge me for turning the truck in late, and for 1100 miles that were put on it by the thieves. Almost 1200.00 dollars. That is how my experience has been.

Stephen C.  |  Overall Experience 
Rating:
4.0

They were personable, polite, and great to work with, but the rental smelled like smoke,it was outdated, dashboard was messed up, and the cabin light was barely hanging on.The staff are good people that do their very best with what they have to work with and maybe if their employer would upgrade some uhaul trucks this place would be my all-time go to place of uhauls.

Phillip L. 
Rating:
5.0

The employees on both Saturday and Sunday morning (10/2 and 10/3) delivered excellent customer service and should be applauded.

Lynne M. 
Rating:
1.0

We were forced into a product purchase by employees. We were told we must take u haul insurance today to rent truck. I rent U-Haul almost weekly, I carry full coverage insurance and prefer to use my own. I have never been forced to take any un wanted insurance or anything else. My experience s until today have been positive. I will never use this location again.

LIONEL T. 
Rating:
4.0

Nothing needs fixing with the business model vary flexible and generous.

Rating:
5.0

Best

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

There were multiple people on the lot, and the gentleman working directed me where to pull in and park the UHaul, which was appreciated. The woman that I spoke with was helpful and set up my receipt to be emailed out to me. Thank you.

JUSTIN B. 
Rating:
1.0

Reserved should be at location not go to another location

rethia R. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Rahmi C. 
Rating:
5.0

Staff was fast, friendly and efficient!

Robert B. 
Rating:
1.0

Get smile Ling staff get people that care

Jose O. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND W. 
Rating:
3.0

place could use a facelift

Frederick D. 
Rating:
5.0

Customer did not leave a comment.

CHRIS C. 
Rating:
1.0

This was one of the most unorganized and horrible experiences I've ever had.

SAMANTHA JAYNE V. 
Rating:
4.0

Make sure that the check ins are done correctly. It took going back the next day to have it show the trailer was checked in even though a employee is the one who did the original one. They said it was a computer glitch but it took 2 days longer to release the hold on my credit card. Other than that all was good.

Michell R. 
Rating:
1.0

One of the workers removed my lock in preparing to take my merchandise from my unit. Then accused another worker for removing a lock Staff is poorly trained and slow to service

MICHELLE M.  |  Overall Experience 
Rating:
3.0

We purposely selected mobile pick up due to Covid and did all the paperwork and uploaded my driver's license .. however we still had to come in and wait and be around people. We also had a reservation much closer to our hotel and it was changed 2 hours before pick up which cost us over$30 more in uber coats. The people we worked with were very nice

Jennifer S. 
Rating:
5.0

Had to use the bathroom after a long drive from another state and the woman inside said the bathroom was closed!!! Are you kidding?! What was that about! And she was rude!

Dawn F. 
Rating:
4.0

Customer did not leave a comment.

ARTURO G. 
Rating:
1.0

The manager was rude. She was not helpful or accommodating at all. She took mug shots and pictures of me and my license and credit card. Scolded me for not buying insurance. Worst experience I've ever had at any U-Haul office.

OTTIS M. 
Rating:
5.0

Great service always this is my third time I rent here and I like it

Erlin S. 
Rating:
5.0

She is very fast and helpful thank you

LUZ E. 
Rating:
4.0

Customer did not leave a comment.

Young K. 
Rating:
1.0

Train and oversee your employees more thoroughly. They checked my cars wiring and told me my car was defective so I had my car checked and my car was ok. Their trailer had defective wiring issues.

Cheryl B. 
Rating:
1.0

The process was a nightmare. Only two trucks were available on the lot. Both were damaged and should not have been available for rent (broken lights, smashed front end of the box, etc). The employees did not identify the damage, I discovered the damage on both vehicles upon completion of my own walk-around. The employees did not know how to read the fuel gauge fractions, and miss-marked the fuel level by 1/4 tank. The equipment was in poor condition, and the only solution the store had was for me to take a damaged truck, and call road-side assistance en route. The cab of the truck had a foul odor (wet dog), and it was not clean. The cupholder was also broken. The entire process took more than 3 hours to pick up the truck. The agent was not friendly or supportive to me as a customer. I was not compensated for the inconvenience and hassle. I will not rent from uhaul again.

Davis D. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Jesse did a fantastic job providing customer service and a great experience.

Leury R. 
Rating:
5.0

The two ladies were very friendly and helpful.

Stephen B. 
Rating:
5.0

They were great they helped me and it was raining real hard but I got the van and got to where I needed to go.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Mario K. 
Rating:
1.0

This company is a rip off and I will most likely never use uhaul again.

JAMES M. 
Rating:
4.0

Truck was dirty and my reservation was prolonged because the associate that was helping me took a call instead of putting them on hold and finishing up my contract first.

Sharyce H. 
Rating:
5.0

Thank you!

Juan H. 
Rating:
5.0

The staff at this location was incredibly well prepared and friendly. If I ever need another U-Haul I will definitely go back to this particular store. Thank you so much

James D. 
Rating:
5.0

Customer did not leave a comment.

ray P. 
Rating:
5.0

There was one Caucasian female working who hung up on me once, put me on hold and forgot me then was a little less than friendly when I came into the store to request to add additional day. Please remind staff that it doesn't hurt to be polite. The two African American ladies were extremely polite and have worked hard to ensure excellent service and I thank them!!

Wendy G. 
Rating:
5.0

Customer did not leave a comment.

ADAM V. 
Rating:
5.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

They always do a good job whenever I go there to rent a cargo van or a truck

Lynda S. 
Rating:
4.0

Customer did not leave a comment.

Channserlier M. 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
5.0

We were treated very well by all employees. We needed equipment an extended amount of time, due to moving situations brought about by Covid. Thanks to all at U-haul; those we met in person, and those at customer setvice! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Kimber R. 
Rating:
5.0

Customer did not leave a comment.

Diana I. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

We reported air conditioning problem when we returned the truck.

DEBORAH C. 
Rating:
3.0

Customer did not leave a comment.

Naima L. 
Rating:
5.0

Online scheduling was inconsistent

James C. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Phil H.  |  First Impressions 
Rating:
5.0

The guys were very patient and accommodating. They took very good care of me. Thanks!

RoSalyn S.  |  First Impressions 
No reviews have been submitted for this location.

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