El cliente no dejó un comentario.KEVINLINDALE W.
Customer Reviews for U-Haul Moving & Storage at Downtown
Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Happy customerWALTERBRADLEY H.
Perhaps the representatives could reveal the exact location of the vehicle so that the customer is not left to trudge through the rain to find the number on the bumper. At the very least, tell the customer that the number identifying the vehicle is found on the front bumper, since I thought I was looking for the license plate number.Phyllis B.
El cliente no dejó un comentario.CRYSTALDEANNA W.
Give a call with more than a 24 hour notice when your company is changing the pickup time and location of a trailer. This caused a big inconvenience in that someone I had helping me move had already taken the day off of work to help making them lose money when the trailer wasn't even available. Secondly, when you get the trailer in, GIVE A CALL! If you've changed my pickup time from 10am to 4pm, but you get the trailer in at 2pm don't wait for the customer to call to tell them it's there early. Poorly managed time for such a large company.Michael K.
Poor customer service, took forever to call and talk to someone about a change I needed to make. Then on pick up day they truck was not at given location, so had to go 45 minutes away to pick it up. Truck was disgusting in the cabin. I wouldn't recommend U-Haul based on my experience. And I'll never use them again.CHAD S.
truck was raggedyDeidra C.
El cliente no dejó un comentario.Karlie B.
The check-in was fast and smooth, the return process was smooth as well. Outstanding serviceVERNALL S.
Tow dolly had malfunctioning retainer for hitch tightener. Appeared to be due to bent cover.Todd F.
El cliente no dejó un comentario.Nathan L.
Perfect all aroundTASHAUNADELREE C.
El cliente no dejó un comentario.RENITAANN D.
El cliente no dejó un comentario.MARVANANTHONY TY M.
El cliente no dejó un comentario.ALBERTPATRICK M.
El cliente no dejó un comentario.CHRISTINECOSTON S.
El cliente no dejó un comentario.DEMETRUISJASHAWN P.
The women who worked the front desk at this location were excellent. Very nice, on top of everything, and helpful.Anna L.
Better signage as to where to drop off the truck. Good service.Mark S.
El cliente no dejó un comentario.CRAIGCLIVELAND P.
El cliente no dejó un comentario.ROBERTWILLIAM L.
El cliente no dejó un comentario.Stephanie J.
El cliente no dejó un comentario.DANIELPATRICK P.
El cliente no dejó un comentario.RICHARDMARK K.
El cliente no dejó un comentario.Andrew C.
El cliente no dejó un comentario.Lynne T.
Have items in stock when you confirm them for people. I reserved a furniture dolly and they didn't have them. Currently at the hospital with an injured backSteven H.
El cliente no dejó un comentario.ASHLEYTAWANA C.
El cliente no dejó un comentario.ASPENSIMONE C.
The ladies that help me today and yesterday where amazing they were above and beyond to to take care of me. You guys are very lucky to have them.JOSEANGEL R.
El cliente no dejó un comentario.Laura G.
My entire rental experience was excellent. The front desk staff was helpful and friendly. The vehicle was clean, mechanically well functioning. However, one incident soured the experience at the end. The person to whom I dropped off the vehicle decided to add almost $10 to the expected charge. When I asked him for the reason, he said that there were additional taxes. I asked him to show me the details. Then he changed the reason and claimed that the gas tank was not full. I showed him the gas meter that indicated a full tank. Then he dropped the extra charges (except one additional mile which needed to be charged). It is just unfortunate that all the good work that was done to provide perfect service was spoiled by this petty false charge of totally about $7.ERAN L.
Nothing I can think of. This was a great experience.IVAN M.
Nothing. I had a great experience and I love the touchless processes.Erica L.
El cliente no dejó un comentario.David L.
Better explain how the 4 letter combo licks work. I had to ask someoneto open it for me because I couldn't get it to work. Also your online check in system wasn't working and crashed my browser! I had to reboot my phone. Not the locations fault, but corporate needs to get their system functional.PRESCOTT TRENT F.
That app didn't work for pick-up and there was only 1 employee behind the counter on a Saturday morning. My pick-up time was 10 am and finally left at 10:50.JASONPAUL R.
El cliente no dejó un comentario.SHANELLEDEVINA M.
Nothing its perfect and convent staff are friendlyTO-WANDASHANTA K.
El cliente no dejó un comentario.Kyle N.
They helped me get another piece of equipment so that I didn't have to go to 2 locations.Danielle K.
My only issue was the elevator is broken and I needed a unit, which was on the 2nd floor pushing really heavy stuff up a steep ramp on a cart was really difficult as it was just myself and my two teenage sons. Otherwise the staff was very friendly and helpful. Also it would be nice to access the unit late at night due to my work hours.JENNABETH B. | First Impressions
DON'T USE THIS VENDOR! THEY WILL OVERCHARGE YOUR CREDIT CARD AND PROVIDE NO CUSTOMER SUPPORT TO REMOVE THE CHARGE FROM YOUR CREDIT CARD! I called customer service and was put on hold, then transferred twice to another department that never picked up after waiting for 37 minutes! There is no customer service! Had to dispute credit card charges!JANICE O.
Incredible service from the reservation call to pick up and return. Some of the best customer service I've had in a long time anywhere. Thanks so much.MEREDITHBRUCE R.
Kayla was super helpful and kind!Clarissa R.
They all had great customer service. Would recommend and would go back to this location also.Janine D.
El cliente no dejó un comentario.Anthony P.
Employees are awesomeNilaykumar P. | First Impressions
El cliente no dejó un comentario.Shelley H.
They don't tell you that you need to keep it hooked up to take pictures when you drop it off. Would be helpful to know in the beginning.Tyler J.
El cliente no dejó un comentario.MARK Y.
Everything was excellent! I would just recommend being a little more meticulous in wiping down the steering wheel and dash panels.Dexter C.
The staff was not helpful when explaining the rental policyPATRICIABEVERLY N.
El cliente no dejó un comentario.James C.
I am complaining to the BBB and consumer protection agency about your fraudulent practices.TIFFANY W.
Friday customer serviceRUSSELL P.
El cliente no dejó un comentario.teetofi C.
El cliente no dejó un comentario.Luis A.
When I returned the Van on 3/30/21... I was told that I would receive a emailed receipt... never received that yet even after calling requesting the emailed receipt from store associates... Can ANYBODY PLEASE EMAIL ME A COPY OF MY RECEIPT, THX MUCH!MICHAELANDREA R.
El cliente no dejó un comentario.DAVIDVINCENT C.
They were very helpful and politeJAMESH B.
The UHaul rental experience was a good one. The staff were well trained, friendly & facilitated a smooth pick up & return process. Well done. I only wish that my pickup & dropoff would've occurred at a closer UHaul locationMichael L.
This was the simplest move EVER thanks to U haul, and the ability to hire folks to load and unload for us. THANK YOU!RICHARDNELSON B.
You have the best team and location in the area. I'm thankful for their customer serviceMATTHEWERIC K.
El cliente no dejó un comentario.DELORESMAE R.
Receiving and returning the Cargo Van was easy. The Van was dirty on the outside and the Windshield was dirty on the inside.Julia R.
El cliente no dejó un comentario.DZUNG P.
El cliente no dejó un comentario.STEFFANY S.
El cliente no dejó un comentario.LA TORIADANSHAY R.
Make sure the lock is off the trailerREGINALDDUAYVANE W.
Man at recieving lane was rude.SHELIARAE A.
El cliente no dejó un comentario.teetofi C.
The service at Monticello Ave in norfolk va was excellent the facility was exceptionally clean and the people working there had great attitudes of which I was very impressed. Autumn was very helpful and made me feel welcome I'm glad I chose this location to help me make my moveMartin F.
Everything was great!DAI'JOHN O'NEAL H.
My favoritejanetta R.
El cliente no dejó un comentario.LARRYEUGENE M.
El cliente no dejó un comentario.Carolyn T.
Drop off point was a fantastic experienceRobert C.
Thanks for quality service.HARVEYLANIER D.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.MARKETTARESHAEA F.
Truck broke down on me 3 timesNaftali S.
Very well trained techsEDWARDBRADFORD P.
El cliente no dejó un comentario.BENJAMINFELTON S.
El cliente no dejó un comentario.BRIANROBERT L.
El cliente no dejó un comentario.Anthony P.
Nothing more great jobDIAMONDANN M.
Awesome super friendly staff! Very helpful! Quick! Multitasking! I will only use this location for my storage or truck rental needs. Awesome people.JOSEPH G.
El cliente no dejó un comentario.JAMESMICHAEL H.
El cliente no dejó un comentario.FRANCISJ B.
El cliente no dejó un comentario.DOUGLAS M.
Your cleanup guy is a little to vocal but other than that okayKENNETHLEE L.
El cliente no dejó un comentario.FATIMAHDALILA D.
Awesome staff!!!!!! Super friendly! Extremely helpful. I had to switch my unit and it was a breeze. Super helpful very friendly! Great storage options!JOSEPH G. | First Impressions
Muy bueno!! Service folks fine and attentive. All my questions answered, But please understand it was a mound of work for us to Move! I will return when I have the need again!FRANCISJ B.
El cliente no dejó un comentario.Stephen D.
El cliente no dejó un comentario.Jacquelyn D.
El cliente no dejó un comentario.JANETTAMARIE R.
Nothing much, service at this location was great. The staff was friendly and very helpful.JOHNARTHUR H.
El cliente no dejó un comentario.ALRONDESHAWN B.
El cliente no dejó un comentario.GARYMICHAEL P.
Chris did a wonderful and outstanding job.sumiko b. | First Impressions
Unfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.Kyndra K. | Overall Experience
Mrs B. Ford represents Uhaul very well with her customer service. I was very impressed...Julius D. | Online Move In
Chris has always taken care of our needs exceptionaly well.Admirals ECHL H. | Overall Experience
El cliente no dejó un comentario.Onaysha L. | First Impressions
The ceiling paint is peeling off and falling on the storage room contentsGEORGE W. | Overall Experience
El cliente no dejó un comentario.evongeline h. | Overall Experience
The storage units are made out of plywood and chicken wire. Not secure or safe. It is not ventilated and very hot. Access to the storage is almost impossible. Cant fit uhaul into the storage area and even a normal car is a very tight fit. The 'gate' is broken and not fully.closed and looks.like it's been pried open on the bottom. Zero stars. The uhaul storage in VA Beach is leaps and bounds better than this norfolk location.Dylan O. | Overall Experience
I had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.Caroline R. | First Impressions
El cliente no dejó un comentario.Max P. | Overall Experience
It was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé's apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.Robert W. | Online Move In
Staff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.SEAN Y. | First Impressions
Apparently the facility had a broken elevator for quite some time. When I tried to move out I had to carry my furniture down a ramp. Much of it got broken as I attempted to do so. Some kind of notification should have been given especially since they still accepted full payment of the storage rent! Also there were rat droppings on most of my belongings! I had to throw a lot of it away. Climate control is overstated as here is no control on the 2nd floor! This was a waste of money for a whole year!Ann T. | Overall Experience
El cliente no dejó un comentario.Andrew D. | First Impressions
El cliente no dejó un comentario.Christina H. | Overall Experience
Roaches. Stinky. Scary. Two roaches hitched a ride and ended up in my brand new garage. I had to throw out all cardboard immediately and scrub garage to prevent an infestation. I've never experienced a storage unit so dirty. Staff is nice but storage facility needs a revamp ASAP.Jennifer R. | Overall Experience
Great customer service, no waiting for help, convenient and clean.ramona c. | Overall Experience
El cliente no dejó un comentario.dottie e. | Overall Experience
El cliente no dejó un comentario.lonnie h. | Overall Experience
This storage is infested with rodents. I will never rent here again. I'm paying for a unit with insurance and still no help. I'm probably gonna have to get channel 10 on your side. Please do not rent a storage unit here on Monticello Ave. unless you don't want your stuff anymore.sharon w. | Overall Experience
El cliente no dejó un comentario.Oscar F. | First Impressions
Very professional and friendly stafframona c. | First Impressions
El cliente no dejó un comentario.Christina H. | First Impressions
I rented a unit here for six months and have no complaints. A well-managed facility.Carter W. | Overall Experience
The facility is not well lit. Elevators and exterior doors did not work correctly. Not clean, I had mice in my unit and mouse feces on my belongings.Carleigh G. | Overall Experience
Staff very friendly and knowledgeableherbert h. | Overall Experience
Great staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.Steven R. | Overall Experience
all goodW.F. H. | Overall Experience
it was outstandingSamuel G. | First Impressions
You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.WILLAR B. | Overall Experience
Unprofessional, lazy and rude personnelisay o. | First Impressions
I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phonLinda G. | Overall Experience
Great service at both checkout and return. A+Admirals ECHL H. | First Impressions
Staff has been extremely cooperative!Dorthy H. | First Impressions
Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had calledJEANNE B. | Overall Experience
Thanks for the assistanceJeffrey M. | First Impressions
.DONALD B. | Overall Experience
Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.Angela M. | First Impressions
Great servicecamille i. | Overall Experience
Overall it was an excellent experience , friendlyjo-ann c. | Overall Experience
I received fast courteous service. Everyone was friendly and thorough.PATRICK N. | First Impressions
Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.JEAN B. | First Impressions
The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.Kendall E. | Overall Experience
The ladies there was very friendly..great customer service skillstanisha l. | First Impressions
Employees was very helpful. Thank you.Randy D. | First Impressions
Excellent service, no issue.landry n. | First Impressions
The staff working were outstanding. Especially the storage lady who showed me aroundDesmond C. | First Impressions
Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.Mary A. | First Impressions
Very helpfulAdrienne J. | Overall Experience
The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.Kevin P. | First Impressions
I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.Amber D. | Overall Experience
Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.Ann T. | First Impressions
Thank you for your courtesy and professionalism.Judith B. | First Impressions
It's always about service and accessibility. Thanks you for taking care of my needs.THOMAS A. | Overall Experience
Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul againcourtney B. | Overall Experience
All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.ramsey i. | Overall Experience
Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.elizabeth j. | Overall Experience
Bit of a mouse problem but other than excellent.CHRISTOPHER L T. | Overall Experience
Mouse all in my things I will not be backcrystal m. | Overall Experience
Chris was always very helpful and efficient.aimee b. | Overall Experience
People are very friendly and the storage space very clean and secure.Karla R. | Overall Experience
All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.MARCUS W. | Overall Experience
Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.Alexis D. | Overall Experience
Poor reception and difficult to get storage unit set up properlybridget g. | Reservación
Thank you for having wonderful employees such as Chris running your fail operations.yolanda s. | Reservación
Mice got in and ate my thingsKirsten T. | Overall Experience
👍simone l. | Overall Experience
The manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.Julie B. | Overall Experience
MY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .Gary H. | Overall Experience
I know they're doing renovations but over in the older part the ceiling paint is flaking off and did fall on some of my things. I don't really think it would damage anything it's just more of a botherMichelle L. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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