Comentarios del cliente para U-Haul Moving & Storage at Downtown

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Downtown

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

David R. en

Grado:

Gabrielle was very professional and knowledgeable and a pleasure to work with. Thank you Gabrielle!

Salvador D. en

Grado:

The door on the back of my truck would not close, the latch was wedged to the top of the truck, once opened for the first time it was open until I turned the truck in, and I requested blankets but there were none in the truck. We were credited back 7 dollars for not receiving blankets.

Catherine C. en

Grado:

El cliente no dejó un comentario.

Denise H. en

Grado:

I’m not sure if Uhaul did this or the previous renter, but someone left a can of air freshener in the cab and it was so strong it was making my son and I both sick. We had to keep the windows down as much as possible. Just an FYI!

Oliver L. en

Grado:

El cliente no dejó un comentario.

Tony J. en

Grado:

El cliente no dejó un comentario.

Marcus W. en

Grado:

El cliente no dejó un comentario.

Tierra H. en

Grado:

El cliente no dejó un comentario.

Larry H. en

Grado:

Just dropped off after close, plenty of parking clean lot, and the key drop off was easy to find and key went inside not a box.

leslie R. en

Grado:

El cliente no dejó un comentario.

Carla J. en

Grado:

El cliente no dejó un comentario.

curtis C. en

Grado:

El cliente no dejó un comentario.

Jason A. en

Grado:

An excellent staff and great prices make this location the best.

Cheryl E. en

Grado:

The mobile process was too difficult. Had difficulty taking photo of license. Had to go inside to counter and the clerk also had problem. Took almost 30 minutes to complete process at counter that I thought I had completed on line.

DeVonne S. en

Grado:

El cliente no dejó un comentario.

Albert D. en

Grado:

El cliente no dejó un comentario.

Eric E. en

Grado:

Install cup holders!

Ian L. en

Grado:

El cliente no dejó un comentario.

Timothy Q. en

Grado:

El cliente no dejó un comentario.

William F. en

Grado:

El cliente no dejó un comentario.

Dana H. en

Grado:

Customer Swrvice Rep was very rude!!

Tracy M. en

Grado:

El cliente no dejó un comentario.

Kheela W. en

Grado:

Great customer service will tell a friend

W.F. H. en

Grado:

all good

Samuel G. en

Grado:

it was outstanding

WILLAR B. en

Grado:

You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.

isay o. en

Grado:

Unprofessional, lazy and rude personnel

Walter R. en

Grado:

I was not impressed with the whole experience!!! If anyone in customer service wants to hear about our, my number is 757-373-9419

Aurealius W. en

Grado:

Everything was good went by on time and it was back clean like i got it. Thanks uhaul for all that you do.

christina W. en

Grado:

El cliente no dejó un comentario.

Joseph T. en

Grado:

El cliente no dejó un comentario.

Wheeler W. en

Grado:

Continue to keep doing what you do esp with customer satisfaction ??

Valencia P. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

None

John U. en

Grado:

El cliente no dejó un comentario.

Thomas A. en

Grado:

El cliente no dejó un comentario.

Robertmichael P. en

Grado:

The trailer had one chain not mounted and one of the wheel strap ratchets was only half attached. I had to spend an hour fixing the trailer before leaving since I found it once the car was on and had to get on the road.

james F. en

Grado:

The Agent was very knowledgeable, and very helpful

Earnestine C. en

Grado:

Great customer service.

Andrew P. en

Grado:

El cliente no dejó un comentario.

john P. en

Grado:

El cliente no dejó un comentario.

Jammi B. en

Grado:

El cliente no dejó un comentario.

Natalie A. en

Grado:

Employees at this location did not attach the trailer chains tight enough. I had to adjust the chains so they would not drag on the road and cause sparks. Otherwise I’ve worked with them multiple times and have always gone to this location for my Uhaul needs.

George L. en

Grado:

Employees were to busy with personal issues. The person was nice, but not interested. I was told where to put the trailer, and she would send me an e-mail in a few. We dropped the trailer ourselves, no assistance removing from vehicle. Thank You!

Linda G. en

Grado:

I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phon

Admirals ECHL H. en

Grado:

Great service at both checkout and return. A+

Dorthy H. en

Grado:

Staff has been extremely cooperative!

JEANNE B. en

Grado:

Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had called

Jeffrey M. en

Grado:

Thanks for the assistance

DONALD B. en

Grado:

.

Angela M. en

Grado:

Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.

camille i. en

Grado:

Great service

jo-ann c. en

Grado:

Overall it was an excellent experience , friendly

Mechellene m. en

Grado:

I received fast courteous service. Everyone was friendly and thorough.

JEAN B. en

Grado:

Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.

Kendall E. en

Grado:

The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.

tanisha l. en

Grado:

The ladies there was very friendly..great customer service skills

Randy D. en

Grado:

Employees was very helpful. Thank you.

landry n. en

Grado:

Excellent service, no issue.

Desmond C. en

Grado:

The staff working were outstanding. Especially the storage lady who showed me around

Mary A. en

Grado:

Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.

Adrienne J. en

Grado:

Very helpful

Kevin P. en

Grado:

The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.

Amber D. en

Grado:

I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.

Ann T. en

Grado:

Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.

Judith B. en

Grado:

Thank you for your courtesy and professionalism.

THOMAS A. en

Grado:

It's always about service and accessibility. Thanks you for taking care of my needs.

courtney B. en

Grado:

Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul again

ramsey i. en

Grado:

All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.

elizabeth j. en

Grado:

Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.

CHRISTOPHER L T. en

Grado:

Bit of a mouse problem but other than excellent.

crystal m. en

Grado:

Mouse all in my things I will not be back

aimee b. en

Grado:

Chris was always very helpful and efficient.

Karla R. en

Grado:

People are very friendly and the storage space very clean and secure.

MARCUS W. en

Grado:

All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.

Alexis D. en

Grado:

Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.

bridget g. en

Grado:

Poor reception and difficult to get storage unit set up properly

yolanda s. en

Grado:

Thank you for having wonderful employees such as Chris running your fail operations.

Kirsten T. en

Grado:

Mice got in and ate my things

simone l. en

Grado:

👍

Julie B. en

Grado:

The manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.

Gary H. en

Grado:

MY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .

Michelle L. en

Grado:

I know they’re doing renovations but over in the older part the ceiling paint is flaking off and did fall on some of my things. I don’t really think it would damage anything it’s just more of a bother