They all had great customer service. Would recommend and would go back to this location also.Janine D.
Customer Reviews for U-Haul Moving & Storage at Downtown
Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Anthony P.
Employees are awesomeNilaykumar P. | First Impressions
El cliente no dejó un comentario.Shelley H.
They don't tell you that you need to keep it hooked up to take pictures when you drop it off. Would be helpful to know in the beginning.Tyler J.
El cliente no dejó un comentario.MARK Y.
Everything was excellent! I would just recommend being a little more meticulous in wiping down the steering wheel and dash panels.Dexter C.
The staff was not helpful when explaining the rental policyPATRICIABEVERLY N.
El cliente no dejó un comentario.James C.
I am complaining to the BBB and consumer protection agency about your fraudulent practices.TIFFANY W.
Friday customer serviceRUSSELL P.
El cliente no dejó un comentario.teetofi C.
El cliente no dejó un comentario.Luis A.
When I returned the Van on 3/30/21... I was told that I would receive a emailed receipt... never received that yet even after calling requesting the emailed receipt from store associates... Can ANYBODY PLEASE EMAIL ME A COPY OF MY RECEIPT, THX MUCH!MICHAELANDREA R.
El cliente no dejó un comentario.DAVIDVINCENT C.
They were very helpful and politeJAMESH B.
The UHaul rental experience was a good one. The staff were well trained, friendly & facilitated a smooth pick up & return process. Well done. I only wish that my pickup & dropoff would've occurred at a closer UHaul locationMichael L.
This was the simplest move EVER thanks to U haul, and the ability to hire folks to load and unload for us. THANK YOU!RICHARDNELSON B.
You have the best team and location in the area. I'm thankful for their customer serviceMATTHEWERIC K.
El cliente no dejó un comentario.DELORESMAE R.
Receiving and returning the Cargo Van was easy. The Van was dirty on the outside and the Windshield was dirty on the inside.Julia R.
El cliente no dejó un comentario.DZUNG P.
El cliente no dejó un comentario.STEFFANY S.
El cliente no dejó un comentario.LA TORIADANSHAY R.
Make sure the lock is off the trailerREGINALDDUAYVANE W.
Man at recieving lane was rude.SHELIARAE A.
El cliente no dejó un comentario.teetofi C.
The service at Monticello Ave in norfolk va was excellent the facility was exceptionally clean and the people working there had great attitudes of which I was very impressed. Autumn was very helpful and made me feel welcome I'm glad I chose this location to help me make my moveMartin F.
Everything was great!DAI'JOHN O'NEAL H.
My favoritejanetta R.
El cliente no dejó un comentario.LARRYEUGENE M.
El cliente no dejó un comentario.Carolyn T.
Drop off point was a fantastic experienceRobert C.
Thanks for quality service.HARVEYLANIER D.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.MARKETTARESHAEA F.
Truck broke down on me 3 timesNaftali S.
Very well trained techsEDWARDBRADFORD P.
El cliente no dejó un comentario.BENJAMINFELTON S.
El cliente no dejó un comentario.BRIANROBERT L.
El cliente no dejó un comentario.Anthony P.
Nothing more great jobDIAMONDANN M.
Awesome super friendly staff! Very helpful! Quick! Multitasking! I will only use this location for my storage or truck rental needs. Awesome people.JOSEPH G.
El cliente no dejó un comentario.JAMESMICHAEL H.
El cliente no dejó un comentario.FRANCISJ B.
El cliente no dejó un comentario.DOUGLAS M.
Your cleanup guy is a little to vocal but other than that okayKENNETHLEE L.
El cliente no dejó un comentario.FATIMAHDALILA D.
Awesome staff!!!!!! Super friendly! Extremely helpful. I had to switch my unit and it was a breeze. Super helpful very friendly! Great storage options!JOSEPH G. | First Impressions
Muy bueno!! Service folks fine and attentive. All my questions answered, But please understand it was a mound of work for us to Move! I will return when I have the need again!FRANCISJ B.
El cliente no dejó un comentario.Stephen D.
El cliente no dejó un comentario.Jacquelyn D.
El cliente no dejó un comentario.JANETTAMARIE R.
Nothing much, service at this location was great. The staff was friendly and very helpful.JOHNARTHUR H.
El cliente no dejó un comentario.ALRONDESHAWN B.
El cliente no dejó un comentario.GARYMICHAEL P.
El cliente no dejó un comentario.Tammy Monro C.
El cliente no dejó un comentario.Brandon W.
Auburn was very kind and helpful regarding the truck return. Easy access to location. Drop off was fast and efficientLucy T.
Uhaul employee did an outstanding job. Return to this location was quick and efficient.Lynn L.
Repair the 15 ft. box truck: the left door glass was impossible to roll down or up. Fill up the gas tank before handing it to the customer. I drove out with the gauge on E. Minor change to all the box trucks: T hey need added step supports at both front doors. If you did this UHaul would boost it's business by 30% or more, obviously. I am a team player and want the best for this location and for UHaul, which I use once a month! James Gregg in Norfolk, VA. The clerk, Autumn, was fantastic.JAMESRICHARD G.
El cliente no dejó un comentario.MARKJOSEPH B.
Check in process didn't work & return took a long timeJONATHAN C.
Check the transmission or the shiftier. Had trouble going into gear.JIMMYLEROY B.
The odometer apparently had 10 miles more on it when I started than your records showed but there was an error message on the display and I could not find the odometer so I had to approve the mileage without actually knowing what it was. When I was shocked at how much I was charged, I mapped out my trip and I found I was charged for 10 miles over what I drove. Also there is no key drop off in the parking lot? I walked the entire parking lot 3 times and couldn't find it but fortunately uhaul was open and I was able to give it to the cashier.Rachel P.
El cliente no dejó un comentario.MEREDITHTHERESA V.
The after-hours vehicle check-in process was stymied by lack of location information for me. My location services were "on." There must be other settings that effect it. Need to figure out what they are. This is a corporate/web issue, not an issue for the local dealer to fix.Peter D.
El cliente no dejó un comentario.JEFFERY LYNN H.
The entire experience was excellent. Pick up was a pleasure with the young lady that helped us hook up the trailer, and drop off was a breeze with the gentleman that assisted up with that. ¡Gracias!JOYCE S.
El cliente no dejó un comentario.KANITASHIQUIA S.
El cliente no dejó un comentario.douglas S.
The only problem was the entrance to the location is confusing as there is road construction and it's hard to maneuver around the parked trucks in the lot with limited entrance access...but I think they're doing their best to arrange the lot so that we can access it.JENNIFERCLAIRE R.
Autumn was a great help as was the young man who checked me in at the end of the day...very easy processJASONEDWARD S.
Staff was very friendly & helpful !MARK H.
The parking lot is a bit confusing to get in and out of, but the staff was friendly.Alison W.
El cliente no dejó un comentario.THOMAS S.
El cliente no dejó un comentario.James G.
Thanks for helping my move! ðŸ˜ŠSh'Va B.
El cliente no dejó un comentario.BARRYCALVESTA S.
The best uhaul rental in NorfolkKarmeon W.
Contactless pick up still required going inside and waiting in line to get the key at the front desk. My assigned truck was parked behind another truck which required me to get a staff member to move a truck. I reserved a dolly and pads. Neither of them were in the truck which made my move extremely difficult. The roll back door to the cargo area was padlocked shut. It took 3 adult men almost 15 minutes to open it with the provided key. The local representative that we called told us that they get stuck sometimes when it rains. Overall, not impressed. The truck pick up app is fantastic, worked great, but I still needed to go into the store, wait in line, talk the the desk in order to get the key. There needs to be a contactless option.MICHAEL K.
Eric Torres at drop off site was very polite, efficient and accommodating. We really appreciate his assistance!ADRIENNE G.
Return to direct paper contracts for clarity, instead of relying on cellphone technologies. This aspect of service was disruptive to the customer service experience.Brian W.
El cliente no dejó un comentario.Edward W.
Easy process and efficient staff for both pick up and return Short staffed long line long wait times on hold on phoneRoger S.
El cliente no dejó un comentario.TAQUIESHA G.
Chris did a wonderful and outstanding job.sumiko b. | First Impressions
You all did a great job!BRADLEYKRISTOFFE K.
El cliente no dejó un comentario.LISAMARIE W.
Unfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.Kyndra K. | Overall Experience
El cliente no dejó un comentario.Winston B.
El cliente no dejó un comentario.Kurtis C.
Its a busy location and there is always 1 person working, long wait times and because there is just 1 person they seem over worked and less than enthusedPETERCHARLES C.
El cliente no dejó un comentario.Curt C.
El cliente no dejó un comentario.SEAN W.
Top notch service I was very impressed outstanding for sureLinda F.
El cliente no dejó un comentario.JESSIE P.
El cliente no dejó un comentario.Peter L.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.EDWARDBERGIN S.
Too Damn high spent $110 jus to go to Newport News in back in the 10 foot truck smhMARTRELLALONZO B.
Mrs B. Ford represents Uhaul very well with her customer service. I was very impressed...Julius D. | Online Move In
Chris has always taken care of our needs exceptionaly well.Admirals ECHL H. | Overall Experience
El cliente no dejó un comentario.Onaysha L. | First Impressions
The ceiling paint is peeling off and falling on the storage room contentsGEORGE W. | Overall Experience
El cliente no dejó un comentario.evongeline h. | Overall Experience
The storage units are made out of plywood and chicken wire. Not secure or safe. It is not ventilated and very hot. Access to the storage is almost impossible. Cant fit uhaul into the storage area and even a normal car is a very tight fit. The 'gate' is broken and not fully.closed and looks.like it's been pried open on the bottom. Zero stars. The uhaul storage in VA Beach is leaps and bounds better than this norfolk location.Dylan O. | Overall Experience
I had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.Caroline R. | First Impressions
El cliente no dejó un comentario.Max P. | Overall Experience
It was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé's apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.Robert W. | Online Move In
Staff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.SEAN Y. | First Impressions
Apparently the facility had a broken elevator for quite some time. When I tried to move out I had to carry my furniture down a ramp. Much of it got broken as I attempted to do so. Some kind of notification should have been given especially since they still accepted full payment of the storage rent! Also there were rat droppings on most of my belongings! I had to throw a lot of it away. Climate control is overstated as here is no control on the 2nd floor! This was a waste of money for a whole year!Ann T. | Overall Experience
El cliente no dejó un comentario.Andrew D. | First Impressions
El cliente no dejó un comentario.Christina H. | Overall Experience
Roaches. Stinky. Scary. Two roaches hitched a ride and ended up in my brand new garage. I had to throw out all cardboard immediately and scrub garage to prevent an infestation. I've never experienced a storage unit so dirty. Staff is nice but storage facility needs a revamp ASAP.Jennifer R. | Overall Experience
Great customer service, no waiting for help, convenient and clean.ramona c. | Overall Experience
El cliente no dejó un comentario.dottie e. | Overall Experience
El cliente no dejó un comentario.lonnie h. | Overall Experience
This storage is infested with rodents. I will never rent here again. I'm paying for a unit with insurance and still no help. I'm probably gonna have to get channel 10 on your side. Please do not rent a storage unit here on Monticello Ave. unless you don't want your stuff anymore.sharon w. | Overall Experience
El cliente no dejó un comentario.Oscar F. | First Impressions
Very professional and friendly stafframona c. | First Impressions
El cliente no dejó un comentario.Christina H. | First Impressions
I rented a unit here for six months and have no complaints. A well-managed facility.Carter W. | Overall Experience
The facility is not well lit. Elevators and exterior doors did not work correctly. Not clean, I had mice in my unit and mouse feces on my belongings.Carleigh G. | Overall Experience
Staff very friendly and knowledgeableherbert h. | Overall Experience
Great staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.Steven R. | Overall Experience
all goodW.F. H. | Overall Experience
it was outstandingSamuel G. | First Impressions
You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.WILLAR B. | Overall Experience
Unprofessional, lazy and rude personnelisay o. | First Impressions
I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phonLinda G. | Overall Experience
Great service at both checkout and return. A+Admirals ECHL H. | First Impressions
Staff has been extremely cooperative!Dorthy H. | First Impressions
Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had calledJEANNE B. | Overall Experience
Thanks for the assistanceJeffrey M. | First Impressions
.DONALD B. | Overall Experience
Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.Angela M. | First Impressions
Great servicecamille i. | Overall Experience
Overall it was an excellent experience , friendlyjo-ann c. | Overall Experience
I received fast courteous service. Everyone was friendly and thorough.PATRICK N. | First Impressions
Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.JEAN B. | First Impressions
The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.Kendall E. | Overall Experience
The ladies there was very friendly..great customer service skillstanisha l. | First Impressions
Employees was very helpful. Thank you.Randy D. | First Impressions
Excellent service, no issue.landry n. | First Impressions
The staff working were outstanding. Especially the storage lady who showed me aroundDesmond C. | First Impressions
Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.Mary A. | First Impressions
Very helpfulAdrienne J. | Overall Experience
The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.Kevin P. | First Impressions
I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.Amber D. | Overall Experience
Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.Ann T. | First Impressions
Thank you for your courtesy and professionalism.Judith B. | First Impressions
It's always about service and accessibility. Thanks you for taking care of my needs.THOMAS A. | Overall Experience
Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul againcourtney B. | Overall Experience
All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.ramsey i. | Overall Experience
Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.elizabeth j. | Overall Experience
Bit of a mouse problem but other than excellent.CHRISTOPHER L T. | Overall Experience
Mouse all in my things I will not be backcrystal m. | Overall Experience
Chris was always very helpful and efficient.aimee b. | Overall Experience
People are very friendly and the storage space very clean and secure.Karla R. | Overall Experience
All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.MARCUS W. | Overall Experience
Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.Alexis D. | Overall Experience
Poor reception and difficult to get storage unit set up properlybridget g. | Reservación
Thank you for having wonderful employees such as Chris running your fail operations.yolanda s. | Reservación
Mice got in and ate my thingsKirsten T. | Overall Experience
👍simone l. | Overall Experience
The manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.Julie B. | Overall Experience
MY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .Gary H. | Overall Experience
I know they're doing renovations but over in the older part the ceiling paint is flaking off and did fall on some of my things. I don't really think it would damage anything it's just more of a botherMichelle L. | Overall Experience
Additional Services at this Location
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