Comentarios del cliente para U-Haul Moving & Storage at Downtown

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Downtown

Grado total:

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Brandon D. en

Grado:

El cliente no dejó un comentario.

Earnest F. en

Grado:

It was perfect

Francoise C. en

Grado:

El cliente no dejó un comentario.

Alexander S. en

Grado:

El cliente no dejó un comentario.

herbert h. en

Grado:

Staff very friendly and knowledgeable

Yousif S. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

El cliente no dejó un comentario.

Gregg C. en

Grado:

El cliente no dejó un comentario.

Stephanie W. en

Grado:

There were people hanging out with the employees in the store. The truck we rented for a one way move several states over was a nightmare. I moved alone with my kids since my husband is deployed and the truck was having issues such a violent shaking in the interstate which thankfully only happened one time. It had a cylinder misfiring which made it jerky but not unbearably so. The charger ports for my phone were both broken so my phone kept dying since I needed the gps. Which was really pleasant for the over 1300 dollars I spent getting the truck I wish I would have spent the little extra more and got a Penske. Then it came time to turn in my truck and I get the behometh all the way to the return place listed in my contract to be told that they can’t take my truck and I can just drive down the road towards another town and I’ll see some uhauls outside of another business. Thankfully the person who took my truck and transport was way better than the first store I got it from. If you need a uhaul in Norfolk Va go to military hwy!!!!! Not downtown! But at all cost probably just avoid uhaul !!!

Joseph H. en

Grado:

El cliente no dejó un comentario.

Sterling E. en

Grado:

El cliente no dejó un comentario.

Richard J. en

Grado:

El cliente no dejó un comentario.

keith C. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

My drop off location wasn’t by far the closest Uhaul distributor. There is a very large facility just a mile from me! You had me drop it off across the city?!?

Marvin H. en

Grado:

El cliente no dejó un comentario.

Alan L. en

Grado:

Very clean facility and quick, helpful service with drop off to a dedicated U-haul facility. In and out in only a few minutes!

Rafael G. en

Grado:

El cliente no dejó un comentario.

Timothy B. en

Grado:

El cliente no dejó un comentario.

Michael Z. en

Grado:

Very friendly and helpful service

Terry O. en

Grado:

El cliente no dejó un comentario.

Austin C. en

Grado:

Nothing. Everything exceeded expectation at a great value

victor D. en

Grado:

El cliente no dejó un comentario.

Josh H. en

Grado:

The front desk guy was so nice. It was a quick and hassle-free experience.

John E. en

Grado:

Driver's side low beam out. Had to jack steering wheel and gear selector lever hard left to get key to turn to start truck. Ashes every where in door on floor dash instrument cluster. Every where

Ross M. en

Grado:

El cliente no dejó un comentario.

Delena B. en

Grado:

The U Box staff is awesome. Merry Christmas to you all and thank you.

Raquel O. en

Grado:

El cliente no dejó un comentario.

Brian L. en

Grado:

El cliente no dejó un comentario.

George M. en

Grado:

El cliente no dejó un comentario.

Steven R. en

Grado:

Great staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.

Nikosha Q. en

Grado:

Ensure you have enough staff working, it was a very busy morning and the owner Candice was excellent, had a great attitude, patient and understanding but was handling everything herself due to being short staffed

Steven R. en

Grado:

Easy rental and friendly staff.

Michael J. en

Grado:

I will not return to this location

Frances B. en

Grado:

El cliente no dejó un comentario.

David R. en

Grado:

Gabrielle was very professional and knowledgeable and a pleasure to work with. Thank you Gabrielle!

Salvador D. en

Grado:

The door on the back of my truck would not close, the latch was wedged to the top of the truck, once opened for the first time it was open until I turned the truck in, and I requested blankets but there were none in the truck. We were credited back 7 dollars for not receiving blankets.

Catherine C. en

Grado:

El cliente no dejó un comentario.

Denise H. en

Grado:

I’m not sure if Uhaul did this or the previous renter, but someone left a can of air freshener in the cab and it was so strong it was making my son and I both sick. We had to keep the windows down as much as possible. Just an FYI!

Oliver L. en

Grado:

El cliente no dejó un comentario.

Tony J. en

Grado:

El cliente no dejó un comentario.

Marcus W. en

Grado:

El cliente no dejó un comentario.

Tierra H. en

Grado:

El cliente no dejó un comentario.

Larry H. en

Grado:

Just dropped off after close, plenty of parking clean lot, and the key drop off was easy to find and key went inside not a box.

leslie R. en

Grado:

El cliente no dejó un comentario.

Carla J. en

Grado:

El cliente no dejó un comentario.

curtis C. en

Grado:

El cliente no dejó un comentario.

Jason A. en

Grado:

An excellent staff and great prices make this location the best.

Cheryl E. en

Grado:

The mobile process was too difficult. Had difficulty taking photo of license. Had to go inside to counter and the clerk also had problem. Took almost 30 minutes to complete process at counter that I thought I had completed on line.

DeVonne S. en

Grado:

El cliente no dejó un comentario.

Albert D. en

Grado:

El cliente no dejó un comentario.

Eric E. en

Grado:

Install cup holders!

Ian L. en

Grado:

El cliente no dejó un comentario.

Timothy Q. en

Grado:

El cliente no dejó un comentario.

William F. en

Grado:

El cliente no dejó un comentario.

Dana H. en

Grado:

Customer Swrvice Rep was very rude!!

Tracy M. en

Grado:

El cliente no dejó un comentario.

Kheela W. en

Grado:

Great customer service will tell a friend

W.F. H. en

Grado:

all good

Samuel G. en

Grado:

it was outstanding

WILLAR B. en

Grado:

You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.

isay o. en

Grado:

Unprofessional, lazy and rude personnel

Walter R. en

Grado:

I was not impressed with the whole experience!!! If anyone in customer service wants to hear about our, my number is 757-373-9419

Aurealius W. en

Grado:

Everything was good went by on time and it was back clean like i got it. Thanks uhaul for all that you do.

christina W. en

Grado:

El cliente no dejó un comentario.

Joseph T. en

Grado:

El cliente no dejó un comentario.

Wheeler W. en

Grado:

Continue to keep doing what you do esp with customer satisfaction ??

Valencia P. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

None

John U. en

Grado:

El cliente no dejó un comentario.

Thomas A. en

Grado:

El cliente no dejó un comentario.

Robertmichael P. en

Grado:

The trailer had one chain not mounted and one of the wheel strap ratchets was only half attached. I had to spend an hour fixing the trailer before leaving since I found it once the car was on and had to get on the road.

james F. en

Grado:

The Agent was very knowledgeable, and very helpful

Earnestine C. en

Grado:

Great customer service.

Andrew P. en

Grado:

El cliente no dejó un comentario.

john P. en

Grado:

El cliente no dejó un comentario.

Jammi B. en

Grado:

El cliente no dejó un comentario.

Natalie A. en

Grado:

Employees at this location did not attach the trailer chains tight enough. I had to adjust the chains so they would not drag on the road and cause sparks. Otherwise I’ve worked with them multiple times and have always gone to this location for my Uhaul needs.

George L. en

Grado:

Employees were to busy with personal issues. The person was nice, but not interested. I was told where to put the trailer, and she would send me an e-mail in a few. We dropped the trailer ourselves, no assistance removing from vehicle. Thank You!

Holly R. en

Grado:

El cliente no dejó un comentario.

Beth anne C. en

Grado:

Nothing I can think of! Thanks!

sharon B. en

Grado:

El cliente no dejó un comentario.

Carrie M. en

Grado:

The heavy set (fat) African American woman who was working the counter that Saturday morning was nasty and rude. Couldn’t get her name because she wasn’t wearing a name tag. She spent 30 minutes with the customer ahead of us and paid no attention to us. THEN when it was our time to be service she gave us attitude with a stupid look on her face and THEN tried to help another customer while she was supposed to be helping us. Even though we told her that we were in a rush and had movers waiting. She’s tacky and unprofessional. I will NOT be using u-haul again especially not at that location. The service is less than subpar. And OH regarding the truck - it was all wet inside!! I literally had to dry it myself. How tacky!

Phyllis M. en

Grado:

El cliente no dejó un comentario.

Zackery G. en

Grado:

Can't think of one thing! Keep up the great work!

Brenda P. en

Grado:

El cliente no dejó un comentario.

Jason S. en

Grado:

El cliente no dejó un comentario.

SHEREAISE O. en

Grado:

El cliente no dejó un comentario.

Nashantaletese W. en

Grado:

I was very pleased that I got a truck so quickly and the staff was very very much nice . The the services I received .

Linda G. en

Grado:

I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phon

Emily S. en

Grado:

El cliente no dejó un comentario.

Shaniya A. en

Grado:

The manager( I assume) was very rude and talked nasty to her coworkers. She also needs to learn how talk in front of customers! OR ELSE someone is going to give her what she is asking for.

Mindy J. en

Grado:

First truck I received this morning had cockroaches in the back of it. Then I proceed to go back to the office and instead of an apology I get here’s the keys to another truck go take it. Once I get to my new truck there is trash in it. Needless to say the management is terrible and the people there take no pride in there work. I will never use this U-Haul location again and will highly advise all my friends and family to stay away form this location.

Amanda H. en

Grado:

Customer service was great. Staff was very friendly.

Karen W. en

Grado:

Truck old, rusty, shakey and loud from rattling. I gave the truck the name of Big Rusty. Apparently the newer trucks are for One-way trips I was told. The truck did what it was suppose to do.

Kimberly C. en

Grado:

The 2 young women at the counter could have been more professional, they were talking amongst themselves, making eyes and whispering about customers. Just weren't overly friendly or business like. Other than that, place was great,

Chris P. en

Grado:

Walk with the customer to the vehicle to inspect the miles used. You also have a key drop off box for after hours.

clifford K. en

Grado:

El cliente no dejó un comentario.

Trista P. en

Grado:

Continue to provide great customer service.

James S. en

Grado:

It would have been great customer service for an employee to have oulled5the truck up for me. I was told to pull the vehicle up myself, but it was parked in an awkward spot. I was t looking for an accident

Admirals ECHL H. en

Grado:

Great service at both checkout and return. A+

Emanuel T. en

Grado:

EVERYTHING WAS GREAT

John K. en

Grado:

I was charged a 25 dollar cleaning fee for what exactly? When I returned the truck and equipment everything was clean but when I returned the truck your service rep did not want to come out from behind the counter to check the vehicle or the equipment. I even asked him if he wanted to check the truck and equipment and he replied, “no, you’re good”. So again, why a 25 dollar cleaning fee?

Herbert T. en

Grado:

El cliente no dejó un comentario.

Tionna B. en

Grado:

El cliente no dejó un comentario.

marc F. en

Grado:

El cliente no dejó un comentario.

Dorthy H. en

Grado:

Staff has been extremely cooperative!

K Jeffrey S. en

Grado:

El cliente no dejó un comentario.

Corey C. en

Grado:

El cliente no dejó un comentario.

Hillary V. en

Grado:

Thank You So Much!!!

JEANNE B. en

Grado:

Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had called

Jeffrey M. en

Grado:

Thanks for the assistance

DONALD B. en

Grado:

.

Angela M. en

Grado:

Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.

camille i. en

Grado:

Great service

jo-ann c. en

Grado:

Overall it was an excellent experience , friendly

Mechellene m. en

Grado:

I received fast courteous service. Everyone was friendly and thorough.

JEAN B. en

Grado:

Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.

Kendall E. en

Grado:

The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.

tanisha l. en

Grado:

The ladies there was very friendly..great customer service skills

Randy D. en

Grado:

Employees was very helpful. Thank you.

landry n. en

Grado:

Excellent service, no issue.

Desmond C. en

Grado:

The staff working were outstanding. Especially the storage lady who showed me around

Mary A. en

Grado:

Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.

Adrienne J. en

Grado:

Very helpful

Kevin P. en

Grado:

The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.

Amber D. en

Grado:

I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.

Ann T. en

Grado:

Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.

Judith B. en

Grado:

Thank you for your courtesy and professionalism.

THOMAS A. en

Grado:

It's always about service and accessibility. Thanks you for taking care of my needs.

courtney B. en

Grado:

Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul again

ramsey i. en

Grado:

All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.

elizabeth j. en

Grado:

Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.

CHRISTOPHER L T. en

Grado:

Bit of a mouse problem but other than excellent.

crystal m. en

Grado:

Mouse all in my things I will not be back

aimee b. en

Grado:

Chris was always very helpful and efficient.

Karla R. en

Grado:

People are very friendly and the storage space very clean and secure.

MARCUS W. en

Grado:

All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.

Alexis D. en

Grado:

Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.

bridget g. en

Grado:

Poor reception and difficult to get storage unit set up properly

yolanda s. en

Grado:

Thank you for having wonderful employees such as Chris running your fail operations.

Kirsten T. en

Grado:

Mice got in and ate my things

simone l. en

Grado:

👍

Julie B. en

Grado:

The manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.

Gary H. en

Grado:

MY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .

Michelle L. en

Grado:

I know they’re doing renovations but over in the older part the ceiling paint is flaking off and did fall on some of my things. I don’t really think it would damage anything it’s just more of a bother