Customer Reviews for U-Haul Moving & Storage at Deerfoot

378 reviews

2615 12 St NE   Calgary, AB T2E7W9
(Old Calgary Sun Building)

(403) 259-4735

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(403) 259-4735

2615 12 St NE
Calgary, AB T2E7W9
(Old Calgary Sun Building)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Guy was late and rear door was frozen shut. Got a different truck with the same problem.

Betty H. 
Rating:
4.0

Customer did not leave a comment.

mILES F. 
Rating:
4.0

great experience

FAIQ H. 
Rating:
5.0

Customer did not leave a comment.

Nick P. 
Rating:
5.0

Truck has antifreeze smell

Kameron W. 
Rating:
5.0

Customer did not leave a comment.

ANNA B. 
Rating:
5.0

Nick is exceptional and always a pleasure. This location is well run and very efficient. Thank you for the excellent service :)

Minh L. 
Rating:
4.0

It was pretty tricky to find the dropbox here in the dark - would be nice if there was a lit sign, or maybe a photo of it's location sent along with the address? Otherwise great!

Jaimie M. 
Rating:
4.0

Customer did not leave a comment.

Shahryar S. 
Rating:
2.0

When we went to pick up the truck at 8 when the shop opened, there was no one there. We waited 20 minutes for someone to come and start their shift. I never received a bill or invoice, but my credit card was charged so I don't even get a break down of the charges. Overall I'm pretty unsatisfied.

krysta B. 
Rating:
5.0

Great customer service, friendly staff, and quick set up

Gerald D. 
Rating:
2.0

Location is extremely congested. Couldn't take first unit assigned to me out of the spot without hitting two other trucks. Next unit assigned had less than 1/2 tank and would require me to guess fuel consumption and get first, or have to get gas twice. After unit pickup uhaul called to ask me to drop unit off 50 km from home drop off location. Overall I like using uhaul, but this specific pickup location is terrible. There was an extremely hard working black man at this location, but the other white guy sat in an office socially talking to someone for the entire time I was there. Would avoid this pickup location on future trips.

KEVIN M. 
Rating:
1.0

I arrived at 1.00 for my 12.30 reservation to be told. O vans available that the van meant for me had a flat tire. Although the were 3 staff sat behind the desk basically doing nothing Why was I not notified of this before I arrived at 1.00 ? Really annoying I am meant to get a $50 on my credit card. I hope it happens !

Greg L. 
Rating:
5.0

Drop off location was good - easy to find and easy to get out compared to other busy areas.

Evgeny G. 
Rating:
5.0

They were so nice and Helpful. This location is great.

dori V. 
Rating:
5.0

Customer did not leave a comment.

Breanna A. 
Rating:
3.0

The truck was dirty inside and out plus I paid more than what I was supposed to. This is just not acceptable and will never rent/book/reserve from this location ever again. Plus the location has no parking where you can leave your car while you using their truck, so you have to park on the street and walk back to the lot to pickup the truck. On top of that the mileage on the website was 100000 lower than the actual mileage on the truck which is really disturbing to know.

Michael S. 
Rating:
4.0

The truck that we first assigned was dirty and the staff switched another one to me promptly.

Yoseph K. 
Rating:
4.0

Customer did not leave a comment.

Gboyega O. 
Rating:
3.0

There was no parking for you to pick up your truck. Our truck had low tire pressure. Receipts are not explained well. Were out of furniture pads that we had preordered. But this location was far better than the one we tried to get our truck from. Do NOT rent from the Pick N Go 3501 Center St NW Calgary. They had no trucks, store was a disorganized shady mess that mostly sold bongs. No one called to tell us they didn't have our truck. Got the run around this time with U haul.

Richard H. 
Rating:
1.0

you can refund me for the cleaning fee as the truck had garbage in it when I picked it up (I have photos of someones sequin face mask and paperwork that was left behind) There was no signage to find the building or directions to the office, and no obvious/adequate signage to find the key drop at the end of the night. It is an active construction site, and walking around trying to find an entrance was frustrating and unsafe. Same thing waking over loose plywood to go in the dark to a side door to drop the key was unsafe too. I have called in several times and have had no answer, both last night and today, and I am not impressed. Waiting on hold for 40 mins is not okay - or it just repeating the uhaul greeting without business hours or a 24 hour line to call is also ridiculous, what if I had an emergency? I also lost an hour of the two hours I had movers booked for because of the booking issues with pick up - this rental was a bad experience all around, and I will not use uhaul again unless you are going to make things right. I am also happy to post about my terrible experience on social media and in reviews unless you deal with the customer service issues promptly. Thank you.

Paula D. 
Rating:
3.0

Customer did not leave a comment.

Tanaya Jilg S. 
Rating:
5.0

Great Staff and Management to deal with, & very friendly which makes my pick up and drop off easy peasy.

Ottavio G. 
Rating:
5.0

The vehicle I took had an issue whilst pressing the Gas padel, it didn't take speed and after passing 40 mph it switched the gear automatically, I told my friend to drive it and he experienced the same problem. Kindly check out your vehicle before renting it out. Thanks

Ravtej S. 
Rating:
1.0

It was very very bad experience. I booked am another location and U-Haul changed the location. I was a regular customer but now onwards I refer only the other companies. If you need more information about my experience please contact me. Thanks

Jayadevan K. 
Rating:
3.0

If a customer has requested 8am pickup at one location- If you (the store)change the pickup location please keep the 8am the was originally requested especially if Nobody had even requested that vehicle the entire day. Don't go changing it up to a 12:30pm pickup. That's just rude. Moving is hard enough.

Shaunna S. 
Rating:
5.0

Lady that helped us get the truck was very nice

Susan R. 
Rating:
5.0

When I did Ickes up the rental it smelt so bad of cigarettes smoke I had to drive with the window open then upon opening the back of the truck it had garbage in it , none of the blankets (8) were folded they were left in a pile which I tossed up in the moms attic as I didn't need them and the back had not been swept out

Marc J. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
1.0

My pick up was for 6am . Uhaul gave me a password to access my key at this location and it was incorrect , called customer service multiple times to get this fixed , no help ! They asked me to try a different code and still incorrect . I had to wait till 8am outside in the freezing cold on Friday October 29th first snow fall in Calgary and finally the person that worked there came to open my lock and when i had asked her what was the password i was completely ignored ! And i went to go check the vehicle , it was less than 1/2 full and i checked to see if my equipment was in the back , NOTHiNG now i had to wait extra to try my stuff and no help to put it in the back . My driver door was not shutting properly , it kept opening and the alert on the truck kept popping up and you could feel the cold air . Just overall Horrible experience .

Gabriela A. 
Rating:
5.0

Customer did not leave a comment.

Nazmi D. 
Rating:
4.0

Customer did not leave a comment.

Barry O. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
1.0

This is the worst place were I've had been. First of all, they give me the key and I had to walk around the building through the bush to get the truck. The truck was block with a retal crane and I could not take it out; I had to go back around the building to get someone at the office. She could not move the crane out of the way so she helped me to go back and forward several times. Secondly, the ly gave the truck with less the 1/4 of fuel tank ( the person who assisted me told me the gas was stool from the trucks and she said that if I return the truck with more than 1/4 of tank the will reimburse me the money) I had to go a fueled the truck right away after leaving the office. I spent more than 1 hour and a half to be on my way. Finally, when I returned the truck I did the app express return and The truck has more the 1/2 of fuel. The express return was great bu the way. Bit it showed me that I had $15 balance that I had to pay. There was a option that I selected if I was not agree with the balance. I made a comment explaining that I was returning the truck with more gas than it was given to me and that the staff member told me some money will be return. The next day someone called me from haul telling me “I read your comment, in order to get the reimbursed for the gas. You need to summit the receipts within 24 hours” Really finding a receive in the middle of a moving in 24 hours. It is a joke! I don't recommend anyone to go there, I spent over 240$ on gas but it should've been less. None of the staff member told me to keep the receipts and after I still paid 15$ extra plus a late fee of 30$ because I totally forgot I had that balance.

Gerardo S. 
Rating:
1.0

Truck was fine (great in fact) but the location is terrible, especially for a novice driver like myself. The parking lot is designed in a one-way oval with truck parking on the outer perimeter. The trucks are angled parked. The big issue for me was they blocked full one-way with trucks and construction vehicles which made getting out of the location a nightmare. The owner needs to seriously think about the customer experience at this location. That being, the truck was clean and comfortable.

Steve M. 
Rating:
1.0

Overall experience with u-haul was horrible. Originally booked a one-way trip from Kensington to Airdrie. Two days before pick-up locations for pick-up and drop off changed to both be at the Deerfoot location. Took multiple calls with u-haul just to get some additional mileage to cover the extra distance now required. Day of pick-up took four different trucks just to find one that would work, two were completely dead and third had check engine light on. Ridiculous that keys for those trucks were even given out. Over an hour of time on moving day wasted. Upon return of the fourth truck (the one that actually worked) I was billed for an in-town trip with a charge for all mileage. Employee at the Deerfoot location was absolutely no help to resolve this. Had to escalate to the location manager who was extremely friendly and helpful. Ultimately the mileage charge got resolved satisfactorily. Not too sure I will use u-haul again after this experience.

Ryan L. 
Rating:
5.0

Fuck your COVID bullshit

Bradley K. 
Rating:
3.0

You should arrange the stuff if you are taking/ charging to customer..i ordered 2 trollies but the on the spot they gave me only one . That thing give me very hard time ..almost increased my work 3 hours and make it extra hard job. I request them to arrange it from another store then i can pick it but they said NO for that as well….

Abhishek P. 
Rating:
1.0

You need more staff, better maintenance ( the uhaul had a broken wiper and I had to change to another unit) The parking lot was blocked on both ends. I was told to curb the wheels to get around a parked unit.

Clement T. 
Rating:
5.0

We got a U-Haul for our move because it was raining hard all day and we wanted to keep our belongings dry. The U-Haul we recieved had holes on the roof where it leaked onto our furniture, making it wet, including our sofa and mattress which we are still drying out. We would like to be reimbursed for all of the cost of the U-Haul as we are not satisfied with our rental today. We have file an official complaint and will be waiting to here from you.

Renee G. 
Rating:
2.0

Charged for an extra dolly. Girl was rude when I returned the truck, tried to charge me for an extra day and blankets that I never used. The gas was 3/4 full when I got it and was told to return it 3/4 full, wasn't informed that the gage was broken so when I went to fuel up didn't realize it wasn't working and ended up filling the tank completely and was told I couldn't get the 1/4 tank returned or taken off the price. Absolutely ridiculous

Ashley O. 
Rating:
4.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
5.0

Gas was told to be at half full, and it was under 1/4 tank.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Clayton D. 
Rating:
1.0

Get a UHaul from another location

Harm S. 
Rating:
4.0

I rented uhaul before had very good experience but this last time blackfoot cumberland thunder bay wasn't good

Tarik Z. 
Rating:
5.0

Excellent experience. Thanks

Michael W. 
Rating:
3.0

New location construction going on.

DONALD S. 
Rating:
5.0

Professional and pleasant service

David L. 
Rating:
5.0

Customer did not leave a comment.

Hugue P. 
Rating:
2.0

When I returned the vehicle the employee told me that he emailed me the receipt, I never received an email with the receipt.

Adrian S. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth C. 
Rating:
5.0

Customer did not leave a comment.

Chandra A. 
Rating:
3.0

Customer did not leave a comment.

glendene G. 
Rating:
5.0

Not much. The office was under renovation, but was easy to find. And friendly staff. Overall very pleased.

Cassandra M. 
Rating:
2.0

Equipment maker ordered was not available even though you say guaranteed. Yeah, for sure. No receipt has been sent. Why, probably plan to charge me for an extra day even though I returned it early. Wait time is long and parking is horrible. Die to how many trucks you have, I would only Recomended this location if I knew someone who was really stuck with no rental.

Brett L. 
Rating:
5.0

Staff was professional and helpful

David L. 
Rating:
5.0

Great staff and excellent service.

EDGAR S. 
Rating:
2.0

Customer did not leave a comment.

Tobias B. 
Rating:
5.0

Customer did not leave a comment.

Berta M. 
Rating:
5.0

Customer did not leave a comment.

Berta M. 
Rating:
4.0

Customer did not leave a comment.

Sherry S. 
Rating:
3.0

The truck was not cleaned prior to my rental; in fact the previous renter just dropped it off. The vehicle did not sound like it was mechanically fit for a 9 hour trip.

Earl S. 
Rating:
1.0

Customer did not leave a comment.

Andre L. 
Rating:
5.0

Professional staff and good equipment

David L. 
Rating:
1.0

This location needs more staff working, especially at the end of the month. I waited 1.5 hours to receive my Uhaul, and many customers in front of me were sent to different locations after waiting for an hour in line. I rented a dolly with the rental truck, and the dolly was not in the truck as the representative said it would be, so we waited additional time to find a dolly to use. Upon receiving my receipt, I noticed I was charged for 2 dollys when I only rented 1. I have sent an email in hopes that this can be rectified ASAP.

Carlena B. 
Rating:
5.0

Was so easy and effecient to book, pick up and drop off. The staff was friendly and the truck was clean. Overall a very pleasant experience!!

Raquel D. 
Rating:
1.0

It's middle of Reno. But had a ton of product

rebecca S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Hard to get in and out. Staff is very bad, would have to be desperate before I ever rented from U HAUL again.

Brian L. 
Rating:
3.0

Customer did not leave a comment.

Stephen H. 
Rating:
2.0

Customer service on pickup was not helpful for finding my truck. Truck would pull to the right often Dropped truck off around 11:30am and had to call back around 2:12pm because my return still wasn't processed. I rent from other locations and didn't like the service or vehicles from this location.

Joshua W. 
Rating:
1.0

You guys charged me 30$ extra don't know for what. Called customer service for many times nobody picking up

SUKHCHAIN S. 
Rating:
5.0

Our agent was amazing and so helpful.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Boanerge D. 
Rating:
3.0

Charges to credit card not explained at outlet. Just showed up on my account. Thanks

DONALD S. 
Rating:
5.0

Very professional and friendly!

David L. 
Rating:
5.0

Customer did not leave a comment.

Ankurkumar Vitth C. 
Rating:
5.0

Central location ..I would advice customers that they could park on the street despite no parking signs as there is no parking in the lot. Friendly and able staff. I would recommend this location for renting your next uhaul vechicle.

Andrew F. 
Rating:
4.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

Customer did not leave a comment.

MERCELLA L. 
Rating:
4.0

Customer did not leave a comment.

Eduardo M. 
Rating:
3.0

The steering wheel was loose and off balance. Indeed, it was a big safety concern which could cause fatalities! Please fix safety areas of vehicles, and segregate which one is for long trip and which is within city trips! Thanks Abdulkadir Jess

Abdulkadir J. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

I get that this location is under construction but that doesn't excuse the lack of signage. There was nowhere saying where to park and no sign saying where the office was. When dropping off the truck the guy there was incredibly unhelpful and in some ways rude. When I came to drop off the truck I handed him the paperwork, said I'm dropping off, and I'm not sure what else I need to do. He then looked at the paperwork and typed on his computer for five minutes before asking me what "I wanted". :/

Matthew S. 
Rating:
1.0

I didnt know there was after hour fee, I book a van for 4 hr from 530pm, I returned it at 9pm, got charge for after hour fee, I wasnt been told there is after hour fee, I know it's on the contract after I email to general manager, I dont find that's fair... i wish i knew there is after hour fee at first place... you know it's hard to make money during covid19 time lockdown

Shih-Wen S. 
Rating:
5.0

The site was under construction. A bit of mess. That's expected. But Samantha was very helpful and friendly. She made the whole process very easy.

Poh T. 
Rating:
1.0

Dropped off no one answered couldn't get deposit back It was open till 9pm we were there at 7pm doors locked people there no one would come to door to finish and give deposit back

Pam C. 
Rating:
1.0

Don't use teenage kids that are of no use,

Dean H. 
Rating:
5.0

Customer did not leave a comment.

Cameron H. 
Rating:
1.0

My First time to use U-Box gave me my very painful memory. I drove my car with a trailer to Calgary on August 25. I reserved U-Box a day ago but just before I left, I received a phone call from U-Haul, a stuff told me that U-Box would close on 3pm. It was impossible for me to arrive Calgary before 3pm, so I wanted to go next day. After a while, I received another phone call from U-Haul, this time she said they would close on 6pm and I must go to U-Haul today before 5pm, otherwise my reservation would be canceled. It confused me. Later, I met the stuff because she tried to explain the reason why she told me wrong time, but she did not feel sorry. What a big mess inside U-Haul. If I am boss, I can not work with this stuff. A stuff told where was my U-Box. I found it was 200 meters from entrance. It was so hard for me to move whole trailer items to there. I asked them if they can move closer to my car? He said no. My whole family include my one and half year daughter and seven years son worked very hard to finish the job. On September 13, I picked up items from U-Box, this time I met very good U-Haul stuff she told me that they can move my U-Box beside my car, it made me so easy. Later, I searched in web, I found that they should move box to my car in every time. In here, I want to ask them, why you did not provide the service on my first time? Did you feel well to see my family moved boxes over two hundred meters? If you can work in U-Haul, U-haul must be garbage.

Lei W. 
Rating:
1.0

The location did not have the moving dolly I requested in the reservation a week prior and they said it wasn't mentioned in the reservation even tho I took a screen shot to confirm. No point in arguing as they didn't have dollies in stock either way. The truck was not cleaned inside from previous renter as there were old gloves and old gas receipt and rental agreement in plain site on the dashboard. Tells you how much they value the health and safety during COVID-19. Overall not a great experience. Felt I was there as a nuisance rather than a paying customer, no biggie will just use competition in the future.

Denis Z. 
Rating:
5.0

The staff there are both competent and super friendly!

David L. 
Rating:
5.0

Great customer service. Construction in the parking lot made pick-up of the vehicle a little challenging but staff managed everything smoothly and assisted quickly. Cheerful, friendly staff at both pick up and drop off makes a difference.

Sarah M. 
Rating:
3.0

Only problem (and it is a big one) is that I requested to book at another location. I was not informed that my booking was changed to this location; Because I had to go to this location instead, I lost about an hour and a half, which created time and scheduling problems throughout the day (missing a lot of my elevator booking at the end point). Also, poor signage as to where the entrance/pickup door is. Otherwise, people were friendly and helpful, bringing the rating up for this overall review

Rhoneil V. 
Rating:
4.0

Customer did not leave a comment.

Bonnie J. 
Rating:
5.0

For sure you know how to serve your clients , what to do for them. The track I rented was perfect, not any Mecanical problem from Calgary to Mississauga. Thanks all of you gays in this location.

ambassa K. 
Rating:
1.0

Customer did not leave a comment.

Sean D. 
Rating:
4.0

Customer did not leave a comment.

Jon K. 
No reviews have been submitted for this location.

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