My only issue is that the truck smelled like smoke. Not a big issue but still bothers me.
Andrew Y.Customer Reviews for U-Haul Moving & Storage at Crosstown
Testimonials From Recent Customers
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Service was great. Pickup was quite dirty on the inside. Don't mind exterior dirt, but you don't want to sit in somebody elses crap. Would have been a simple wipe down as well. Truck also reeked of smoke. I know its hard to get rid of, but that smell goes a long long way in ruining the experience for us non-smokers.
Preston D.I had to experience with the local Peachtree city location. Other than Alejandro being incredibly helpful to make a very wrong situation right, there were so many logistical problems with the process on both visits that it has assured me this is no place to continue doing business. What a nightmare.
Marcus V.We cannot say enough good about Uhaul and the Uboxes. It was a difficult and complicated move. Uhaul gave us excellent service and made us feel very in control. Everyone we encountered gave us fantastic service. From the moment of booking until the boxes were picked up, we got friendly, competent, expert service. I cannot say enough good about our experience. In this move we dealt with Uhaul in CA, GA and FL along with calling the 800 number. Every single person was helpful, pleasant and reassuring. Thank you thank you thank you.
Catherine W.There was a bit of a delay, them we got switched to a bigger truck due to lack of availability of our truck, but that one was filthy, so we ended up being switched to yey a third truck. This one worked out. Everything else about the drive was fine. The check in process was a but lengthy but otherwise it seems to have been successful.
Sue B.I walk in the door a few days ago and a customer who was the only person in front of me was being helped Apparently he had been there a while he got mad and ended up walking out a few minutes after I arrived The two women behind the counter one covered in home made tattoos wearing inappropriate very short shorts and another lady eating at the counter where customers make reservations and buy material. The desk had slices of cheese 燎 laying all over the counter and a container of salad with food all over on the desk not inside containers .. after a few minutes of not being able to help me they started arguing about who had cigarettes then one woman says to the other I'm a broke ass mother f***er. After 20 minutes of listening to trashy discussions seeing food all over the place and then finally one of these women saying to “dude†your card is no good I mean my bad sir your card is no good I asked for my card and left. Hands down the most trashy experience I've ever had in a uhaul …. And as I walked out the door both of them start shouting across the store front yelling “ it ain't our fault your card is no good†Unfortunately for me it's the only uhaul around that has the specific equipment I need otherwise next time I'll find a hertz or something maybe budget who ever is least trashy and doesn't yell at me and call me dude
Karla S.Customer service was very friendly and courteous. The truck itself was extremely dirty and smelled horribly.
Juergen G.Next time I'll rent during the week to save $.20/ mile!
Gregory W.Great Customer Service and clean facility
Teila M. | Overall ExperienceThe location had very quick service, and the rep was open and transparent about how personal info was being used. When I returned the unit, check in could not have been easier.
Mike D.Very customer friendly
CHRISTINA T. | Overall ExperienceThe window on the drivers side was out of the channel. I had to come back to the location to get it fixed. Also, the vehicle has a squeak/squeal when slowed below 15 mph. It needs an overhaul or maybe to be replaced.
CHRISTOPHER D.The trailer was well maintained but I had to sweep it out before use. Staff was good.
Ralph E.excellent facility
Jeffery P.I was disappointed that my account was paid ahead more than 2 weeks into the next month, but U Haul was unwilling to prorate/reimburse that money back onto my credit card when I vacated the two units, leaving both available for rental over time I had already paid for.
mary p. | Overall ExperienceThe truck was pretty worn out, but fairly clean for its age. The windsheild wipers were end of life and hard to drive with.
Barton I.Great 3rd time rental n last 10 mos was always very professional and helpful will definitely come back when needed again
CHARLES H.Very helpful and friendly staff that went above and beyond what is required.
BECKY H.Best customer service I've ever received from Uhaul.
Shavon S.Absolutely nothing! Manager was the greatest guy EVER!!! He was so very nice and his store was huge and in a beautiful location!! Made me feel better when I called as I got lost but he helped me find my way. What a wonderful person!!
Sandra C.It was difficult to lift the trailer off the hitch since it was so heavy. Overall great experience
Jaimi T.Excellent service
Alexander L.My boxes were delivered to the wrong address and sat on someone else's property for several days. I was then told it would take several days to correct the delivery. I insisted on delivery immediately. The staff members I spoke to were very kind, however it was clear that the upper management was not organized, did not empower their front line workers and were not paying attention to detail. I was not offered a discount or partial refund, nor did anyone in upper management contact me with an apology. The delivery staff was wonderful, apologetic and kind as was the site management. Upper management owes me a check and a phone call of apology. I can be reached at cassiecfreeman@gmail.com or 404-934-6873.
Cassie F.Easy Peasy!
Brandon M.After processing the rental in the u-haul office, the rental van was brought to the front and I got in and drove off. I then realized there was no rental paperwork in the van and the fuel gauge was not showing completely full. I was on a tight schedule so I continued on. Before returning the van, I stopped for fuel, adding about 4 gallons which should have been much more than I could have used in the 56 miles total that I drove the van. However, when I received my bill receipt I noticed that I was erroneously charged by u-haul for additional fuel. I brought this matter to u-hauls attention and I'm still awaiting satisfaction.
Maren J.Matthew and Alex were amazing!! They made my experience so great after a hard day of traveling. Please give the a raise they deserve it!
Kristy W. | First ImpressionsThey were extremely friendly, polite and efficient. Great experience!
Cassandra M.Incredibly friendly, efficient, and pleasant experience.
Elizabeth K.Truck ran great all accessories worked great the steering had no shake or shimming
David K.Stop stealing from customers
Josh C.Amazing men working
Alexis H.The Gentleman who checked me in was super friendly and professional and the storage unit was very clean. Also, another Gentleman as kind enough to walk me to my storage to show me where it was. Thank You.
Karla T. | First ImpressionsNeed tie down clips in truck and follow up text needs to start with "returning vehicle", not "Thanks for using.." sounds like a junk text.
James N.Great location
Scott M.Update directions on google. It kept telling me to make a u-turn.
Nancy G.Fastest return service I've ever experienced. I was there less than one minute, and someone had already disconnected the trailer I rented and said they would close out my rental and send me an email. Not to mention there was a guest ahead of me being taken care of as well by the same person and they received the same treatment. Great job UHAUL!!
Dunnell A.Very pleasant experience and we will use again
Tony M. | Overall Experiencenone
David B.Storage service is top notch and associates are friendly and helpful. Uhaul Corporate needs to fix the computer problems with the billing system. Over the past 6 months, my automatic monthly payments which are sent 3 weeks prior to the monthly due dates are not being processed in a timely manner. On three occasions I received erroneous delinquency notices. Fortunately, each incident was satisfactorily resolved but I should not have had to take any action to begin with.
LEIGH B. | First ImpressionsVery helpful guys!!
Mark G.It is OK compare to Maryville location.
sanjay P.Online states i could have got queen mattress protectors for $4.99. Also online it offered moving helpers to add to cart. None of this was true when i went to your location. I had to pay instore $7.99 for mattress protectors and had to hire on my own moving helpers. It worked out in the end, but i feel unnecessary because of incorrect online offerings..
BARBARA M.I also used other dealers and they were very poor
James P.This is an amazing facility, which made the return super quick and easy.
Scott M.Ms. Jada was so very helpful and understanding when helping me return my truck. She went above and beyond to insure I was satisfied. She is an asset to your company and this is just a small recognition for her knowledge and competence she shows to her clients!
Patricia A S.Wow! is all I can say. I had a situation and the recommendation from one location to the main office in the area was a perfect choice for me. The service was great and I got it all done in one day! Thanks U-Haul.
Daniel F.Google maps needs to update as it led us 5 miles away
Christine S.Awesome place!
tim b. | Overall ExperienceDixie was amazing!! She explicitly went through how to check into the facility and showed the area where to load and unload my belongings.
yolanda b. | First ImpressionsClosed early.
Gary D.The facility was the cleanest storage we have ever seen! The best part was all of the smiling faces when we went there. Jessica was so delightful and helpful. We felt welcome and important which is why we will forever be a U-Haul customer! ¡Gracias!
JES H. | Overall ExperienceThe box was really hard to open and shut and when our box got to us it had bolts holding it shut. Luckily we had the right tool with us. Other then that your staff is great! And I would definitely go with you again!
Jasmine G.Have used several times always excellent service
CHARLES H.Excellent!! Best U-Haul facility ever. In and out in less than 5 minutes.
Harry C.Great counter and lot help. Have rented here several times and never disappointed.
Stephen G.Have used this location previously and this experience was again positive and uneventful.
JACK A.My truck had the check engine light on. Did not know if it needed service or not. Friendly atmosphere. Comfortable trucks.
Thomas P.I normally use the card on file and I normally get a call when I have to rent from another location. Neither of these happened in this case which caused me an hour and a half of moving support so I had to pay an additional $150. This experience was terrible
Wilber H.I absolutely love going to this location. The staff is awesome and very personable. P
April B.We had a great experience! Jade was extremely helpful and so nice! The facility and vehicle were very clean! Would recommend this location to anyone needing a uhaul rental.
Christopher S.Gracias
Timonthy H. | Overall ExperienceJade and staff are great!!
Simone G. | First ImpressionsI was helped by location manager upon arrival to the store. After signing contract,manager showed me to my new unit and also helped me learn how to access building using security keypad for day and night time access. Manager was very helpful and friendly.
mike t. | First ImpressionsThe in processing and account setup was very easy and painless. Very polite professional staff.- Jack
jack P. | First ImpressionsThank you for your service.
Timothy A. | Overall ExperienceThank you for the great storage experience, Uhaul. Jade and Ethan always went above and beyond when helping me out!
Ian B. | Overall ExperienceStaff goes above and beyond very helpful and would come back to use this facility and recommend it to others
Julia S. | Overall ExperienceI had problems when returning the truck. I was told that they've reserved a storage unit for me on my arrival from Gainsville, FLorida. But on returning, i had to face the reality of an empty promises. So i could say i wasn't too happy with the whole
David A. | First ImpressionsThe staff was amazing!! Very helpful, knowledgeable, kind and answered questions I didn't realize I had! Would recommend this facility 100%!!
gwen m. | First ImpressionsFriendly employees and a clean facility!
Allison D. | Overall ExperienceOutstanding customer service with extraordinarily clean storage units. Jade and her staff were accommodating, courteous, and responsive to our specific needs. Well done!
Thad Q. | First ImpressionsI cant say enough good things about the staff and the facility... the staff made a a horrible, long, tiring day ... improve 10 fold.. and i cannot thank them enough for the friendly, helpful, professional service... you actually need a option with more than 5 stars... 🌟 thanks uhaul in peachtree city ga... ill be telling anyone in need of your service that yall are the only place to go.
kelley m. | First ImpressionsAll in all the place was nice to use and store our things but generally the staff was hard to deal with. Lots of people in the office, but most of them weren't ever doing much other than talking to each other.
Nathan L. | Overall ExperienceBest one I’ve been to yet!
Ian C. | Overall ExperienceThe office stay was very knowledgeable and friendly. The facility was very clean.
William T. | Overall ExperienceYes the staff was very helpful. I couldn't find my storage unit so they actually walked me over there so I could find it. Your staff there is awesome above the call of duty!
Annette R. | First ImpressionsJessica is a God send. She went above and beyond assisting me with our storage needs. EXCELLENT!!!
stefan a. | Overall ExperienceExcellent Staff!!!!
Kimberly B. | Overall ExperienceThe online check-in wouldn’t recognize my location and which complicated the ease of a seamless online experience.
Tramassa M. | Overall ExperienceJade and her staff were easy to work with and very friendly.
MIke M. | First ImpressionsExtraordinario servicio al cliente
Donny W. | First ImpressionsThe staff was friendly and helpful. Adhan was superb in his customer service and walked me through everything, gave me tips, and showed me the easiest way to my storage unit. The entire facility was clean inside and out. I am very impressed with this UHaul storage facility!
Wendy K. | First ImpressionsThank you to the staff for helping me keep my unit secure and for always being so helpful with all my questions! A big thank you to Jade!
kelly h. | Overall ExperienceAwesome service thanks
TABITHA Y. | Overall ExperienceI had a great experience here for the last 20 months. I always saw staff walking around, cleaning and checking in on things. Everyone was always friendly and asked if I needed anything. If I ever need space again, I will be back.
alex s. | Overall ExperienceVery nice place and very nice people
wayne c. | Overall ExperienceJade is amazing Her staff is beyond incredible
robert s. | Overall Experiencegreat service
Thomas A. | Overall ExperienceThis is the cleanest storage facility I've ever rented. (I've had several over the past 15 years)
Norman G. | Online Move InGood experience
Whitney S. | Overall ExperienceI am really pleased with the place and the security.
joseph m. | First ImpressionsThis was probably the easiest storage unit to deal with. The way they have the layout and carts available to you allowed a smooth process. I was impressed.
Anna M. | Online Move InThe Crosstown Uhaul facility is extremely clean & easy to access. Staff is friendly, knowledgeable, professional & very helpful. They went out of their way to be sure our move-in experience was as easy as possible. I would highly recommend this facility.
Gail & N. | Online Move InGreat staff and facility
Emmanuella H. | Overall ExperienceToo much money for little storage area and the access hours can be inconvenient. I paid my storage online and had friends help with extra vehicles come to remove my belongings from storage only to find out (after office hours) that the extra lock on my storage had not been removed, had to send my help away and ended up paying two extra months over $300.00 because of it? Overall these reasons made it an unsatisfactory experience.
Stuart I. | Overall ExperienceEveryone was very nice
cherly w. | First ImpressionsWhat can I say this is the best facility in my county everyone’s friendly and every visit is full of laughter and what more can you ask
robert s. | First ImpressionsEasy process with no complaints.
Fredrick B. | Online Move InAlways great service. Thank you all very much
Peter B. | First ImpressionsThe elevator door closes too fast, making a difficult job more difficult. You closed the garage bay door and made me have to maneuver a 15 foot truck around to get it out. And the phone wasn't answered by a real person when I called for help. You have an automated mess. Humans are moving.
Nate M. | First ImpressionsAll perfect.
ryan s. | First ImpressionsThe young lady on Sunday 10/31/ 2021 AM was great
Jason C. | Online Move InGreat experience ever
Alexis S. | First ImpressionsExcellent staff they go above and beyond to make your storage experience great!
Judith H. | Overall ExperienceJade and the entire staff that I had interaction with were always so friendly and helpful!!! It was always a pleasure dealing with them
donna g. | Overall ExperienceAlways very helpful! A+++
Larry W. | Overall ExperienceI really liked the people there they where so helpful. They where all so friendly. The GM called another store to get my money back from the southlake store because I couldn't use a 5*10 and they didn't give me my first month free.
thatitus f. | First ImpressionsReserved a unit on line for later in the month only to learn from the local facility that the unit had already been rented and wasn't available any longer. What good is a reservation if it's not honored? Fortunately, I found out about this early enough when I called to ask a simple question and was able to snag another unit. The whole reservation experience was very disappointing.
MARK L. | First ImpressionsAmazing people working there!
Jerson M. | Overall ExperienceFacility is very clean and staff is amazing.
erika j. | First ImpressionsFantastic staff and facility. I feel secure knowing my property is safe there and the staff was really amazing. Thanks for everything!!!
ryan p. | First ImpressionsOne of the best maintained storage facility I’ve dealt with.
ben c. | Overall ExperienceAwesome and helpful team that accommodate all my storage needs professionally. Terin is awesome!
Jerson M. | First ImpressionsA very clean, well-lit facility. Love the covered loading/unloading dock, to which I was able to easily back up and step in and out of the truck. A very good experience!
Tracy T. | Online Move Inthe manager of the facility, Jade was very professional and provided exceptional service to us
ayanna k. | Overall ExperienceExcelente
joyce b. | First ImpressionsJust what we needed. Very nice staff.
RANDY F. | Overall Experience