Comentarios del cliente para U-Haul Moving & Storage at Crosstown

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Crosstown

Grado total:

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Crystal H. en

Grado:

El cliente no dejó un comentario.

Michael J. en

Grado:

Poor questions How would I know if the equipment is well maintained No maintenance log to look over Computer system during my visits is extremely slow

Bill P. en

Grado:

El cliente no dejó un comentario.

Ray M. en

Grado:

I've been to this location several times - couldn't be more professional or helpful.

Mark M. en

Grado:

I dropped off the cargo van, but it took a few days for the system to recognize that I had returned the vehicle.

Larry L. en

Grado:

Employee David was extremely helpful throughout the entire process from my original reservation to the day of pickup. He provided excellent counsel and helped me to pick the right sized truck. Thank you.

Carl F. en

Grado:

I have rented trailers from U Haul twice in the last two months from this location. It is stellar, however the U Haul computer database is behind the times. Please consider a major overhaul from an IT perspective and you will own the business.

Allen M. en

Grado:

Drop off was quick. No complaints.

Stacy F. en

Grado:

El cliente no dejó un comentario.

Adam L. en

Grado:

Waited in the store for about 10 minutes before someone came out to help me. Walked around saying “hello” and no one was around. Truck was dirty on in the cab and bugs all over the windshield. I had to stop at a gas station to clean it off I order to see clearly before I got home. The truck itself was the roughest drive and ride I had ever had before.

Ronald R. en

Grado:

Great customer service! Very helpful staff.

judith b. en

Grado:

Everyone is always very helpful.

Robert W. en

Grado:

El cliente no dejó un comentario.

Robert K. en

Grado:

Only issue is that the truck leaked and some stuff was damaged. Can't blame this location for that, but hopefully UHaul will make it right.

David E. en

Grado:

El cliente no dejó un comentario.

Larry L. en

Grado:

Revise your Robotext reminding of an upcoming reservation. My Robotext arrived two days prior, yet I had called to confirm my reservation four days prior to my reservation. The Robotext had incorrect pickup and drop-off times, despite my early confirmation call.

Michael T. en

Grado:

Super nice spot employees were friendly and took care of all my needs

Mackay B. en

Grado:

El cliente no dejó un comentario.

Margret M. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

El cliente no dejó un comentario.

MAGALY J. en

Grado:

They are always so courteous and helpful.

Michael F. en

Grado:

El cliente no dejó un comentario.

john T. en

Grado:

Suggest the agent perform the initial vehicle walkaround and inspection with the customer. This will allow the agent to point out to the customer nuances, policies, and procedures on vehicle operation; identify and agree on any known damage; and provide the customer the opportunity to ask any questions not previously raised.

Elizabeth S. en

Grado:

El cliente no dejó un comentario.

Gary K. en

Grado:

Fuel gage was not where they claimed. U-Haul says it was full when it wasn't (about 7/8) other than that they are good people to work with.

Norman H. en

Grado:

El cliente no dejó un comentario.

Gary L. en

Grado:

El cliente no dejó un comentario.

Jim M. en

Grado:

Record keeping needs improvement. Passed due notices sent on account that was paid 5 days early. Vacated all lockers last weekend yet billing continued on one locker. Other lockers were not updated.

Larry G. en

Grado:

I was notified by the U-Haul rep upon hooking up the trailer that the trailer was dirty on the inside. He swept and blew out the trash/dirt prior to me leaving. Thanks!

Peter K. en

Grado:

El cliente no dejó un comentario.

joseph y. en

Grado:

Very friendly and helpful staff. Took time to explain and show the operation of the facility to us

Jerry J. en

Grado:

El cliente no dejó un comentario.

ROBERT M. en

Grado:

El cliente no dejó un comentario.

April B. en

Grado:

Very friendly environment. Quick service

TRACEY H. en

Grado:

Very helpful. Made sure I understood how the card swipe works and personally escorted me to show where my unit is located. I love that each unit has its own personal alarm

Jodi V. en

Grado:

The staff were outstanding, very courteous, attentive and professional. My mind is at peace knowing my personal items are in a safe location. This facility is well monitored. Love it.

cindy m. en

Grado:

This was by far the best experience I have had with any business in the past year! Loved the guys and the service was beyond exceptional! So easy So informed and so pleasant! Great job!

Michele V. en

Grado:

We stored our things at your facility for almost a year while we looked for a house. Staff was always friendly & helpful. Facility was clean, secure, well lit. Would definitely use again or recommend.

Frank j. en

Grado:

Manager was very professional and helpful.

nikole n. en

Grado:

Great and clean storage place! David is awesome, he rocks!

Troy D. en

Grado:

Alexander is a terrific ambassador for Uhaul customers. He provides best in class service and makes customers feel valued! Great job. Thank you for the help!

Troy D. en

Grado:

Your team is exceptional! Kind, quick, knowledgeable and efficient! Thank you for the help!

Rodney S. en

Grado:

Staff was very friendly, professional and eager to answer our questions. We came a couple weeks early to ask questions which were all answered, received a tour and reserved a unit. Move-in was easy!

Jonathan C. en

Grado:

Great company to use when moving

Paul M. en

Grado:

The one month free rental really helped my daughter through a stressful time in her life. Thanks.

Jim M. en

Grado:

The staff was very courteous and professional. But your computer system is horrible. Your people were struggled for almost 20 minutes with myself trying to rent a truck and storage unit.

LINDA H. en

Grado:

Every one very friendly and professional

Carol F. en

Grado:

The staff is friendly, professional and very helpful. Could not have picked a better place.

Jonathan C. en

Grado:

Joe was great. Explained everything and was very helpful. Load dock and dollies were a God send. Thanks!

bill s. en

Grado:

Will continue to use this business as needs arise. Very professional, clean and easy to use.

kate m. en

Grado:

Thank you for letting us unload right at your closing time! There was a bit of confusion when we arrived to unload but the staff was awesome.

Carol F. en

Grado:

Thank you so much for your help. C. Fair

guillermina m. en

Grado:

They very good and helpful

Gary R. en

Grado:

Very clean, friendly staff and convenient

betty w. en

Grado:

Well maintained and secured facility.. easy to access my storage units.

Leeyung M. en

Grado:

Not sure how it works, I passed a lot of ( ready for customer locks ) on my way to the storage unit they said was the closest available. Other than that customer service was great. Very nice facility.

Robert K. en

Grado:

Very nice

janet d. en

Grado:

The staff is wonderful. They are very knowledgeable and helpful. However, I was told that the largest unit could hold a 3 bedroom house belongings. It did not and I had to rent another one.

HUGO N. en

Grado:

Every single person there ware so friendly and helpful, I think he’s name was joe HMU think he’s the manager and a older gentleman they ware great.

Joseph B. en

Grado:

Troy was very helpful and friendly. Made setup extremely easy. Very clean facility.

lea a. en

Grado:

Great service and a nice, clean facility

betty w. en

Grado:

Everyone worked hard to make the nessary changes that came up with changing of units. Thank you it was a rough day.

Ed M. en

Grado:

Great service

Sammy G. en

Grado:

Great team with Customer Focus always in hand.

Tammy O. en

Grado:

Friendly staff. Fast service. Very nice and clean facility.

Wanda E. en

Grado:

The staff and services are excellent in every way.

Duane S. en

Grado:

Some of the staff was very helpful but one individual a young kid, was arrogant and definitely unhelpful. We rented four different units and had issues each time.

Lashaundra A. en

Grado:

Michelle was awesome. She showed me a demo unit, explained all the features and services. Also a lovely person to talk to in general. My actual unit was just as nice and clean as the model.

Gail R. en

Grado:

Convenient fir moving day.

paul n. en

Grado:

None

Jeffrey M. en

Grado:

Great Experience . Very on point. Will use again.

NANCY K. en

Grado:

I will use this facility again.

David D. en

Grado:

These are the nicest and most knowledgeable guys about their products, the place was exceptional clean we had a wonderful experience.

Kenneth G. en

Grado:

Facility was near perfect in all services.

Ramon D. en

Grado:

better not...

Bernadette u. en

Grado:

Very convenient for business entrepreneurs and residents with the location and services it carries. Will surely be beach soon with my type of business.

shawn l. en

Grado:

All staff members were friendly and helpful. Packing materials selection was fantastic and facilities were excellent.

jackie e. en

Grado:

Great facility! Would highly recommend...

karen a. en

Grado:

It was a pleasure doing business at this location! The emails regarding payment due were not harsh and threatning as some other companies. Peace and Blessings

lloyd d. en

Grado:

Unbelievably bad employee! The words to describe this employee are excessively demanding of even where one stands inside the office or the box you touch that you want to buy! Personal Anger issue?!!

carla f. en

Grado:

If the access hours were beyond the office hours, i would have given an excellent.

Ken M. en

Grado:

Did not have 24hr access. I had to plan my visits to the storage facility around the store’s hour. Very in convenient on the weekend since I would need to go before it opened but could not.

Kathryn S. en

Grado:

Manager on-site could use a little more tact when addressing patrons and their moving company.

Rena R. en

Grado:

Won’t be back. EVER.