They were so helpful and accommodating during my move processKatrinka P.
Customer Reviews for U-Haul Moving & Storage at Crater Rd
Petersburg, VA 23805
(2 blocks from Wagner Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.LEE W.
Always very helpful, professional!Towanda S.
I really like the self check in, it works very well.MARK H.
El cliente no dejó un comentario.glenna L.
El cliente no dejó un comentario.CHASEDEVON P.
They Charged me For 2 Days when I Brought It Back On TimeDeja G.
El cliente no dejó un comentario.shamela h. | Overall Experience
El cliente no dejó un comentario.Micheal R.
El cliente no dejó un comentario.Avery G. | Overall Experience
El cliente no dejó un comentario.Linda L.
El cliente no dejó un comentario.Jobina B.
Excellent customer service, I rarely say this, they did great.MONTYWAYNE M.
No wait at all Vehicle was available when I arrived and very little wait when I returned it District Manager was very professional and caring for customers needWayne C.
It's all goodDarlene J.
El cliente no dejó un comentario.Jordan S.
El cliente no dejó un comentario.JEWELDENISE U.
El cliente no dejó un comentario.kenya M.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.marquis w. | First Impressions
Nothing service was great.the man that helped me was very polite and considerate.Brigette S.
El cliente no dejó un comentario.Shajuana C.
MarÃa so beautifulQUMARDEMARCO R.
Love Maria!!😍Qumar R. | Overall Experience
El cliente no dejó un comentario.Fatisha B. | Overall Experience
El cliente no dejó un comentario.Ty Q.
Staff were extremely helpful and courteous! I will definately rent from this location again!!!ELISSA M.
El cliente no dejó un comentario.FATISHAMICHELLE B.
El cliente no dejó un comentario.wanda T.
El cliente no dejó un comentario.Rhonda W.
El cliente no dejó un comentario.John S.
Awesome Customer Service RJ & Maria and there staff are true professionals and truly care about there customers. I will definitely v recommend and use this team over and over again for all My moving needs.Ronald S.
Excellent customer service! Friendly staff with clean facilities. Highly recommend.Delarius T. | Overall Experience
El cliente no dejó un comentario.URISTIMAR P.
I think the truck needs to be checked out because at time it was very loud, but the whole experience was great!Dana K. | First Impressions
Please don't deny the insurance ,learn your policy; If you don't know how to operate Uhaul software, go to Uhaul university and study!Lucas K.
El cliente no dejó un comentario.CORYDUANE C.
Everything was greatFELICIAANTIONETT A.
Amazing staff. I would definitely recommendLatasha C. | Overall Experience
El cliente no dejó un comentario.Edith S. | Overall Experience
El cliente no dejó un comentario.Michael B. | Overall Experience
The manager was very nice and helpful. The truck I used was surprisingly clean. I appreciate the effort put in to keep the vehicle maintained nicely.KONSTONZAMONIQUE P.
El cliente no dejó un comentario.Louis B. | Overall Experience
El cliente no dejó un comentario.Corey Y. | First Impressions
El cliente no dejó un comentario.JAMESALVA W.
Super nice and very helpful.WILLIAMARTHUR W.
So friendly and helpful start to finish!REBECCA M.
The staff were excellent. The parking lot could be improved. Has a lot of potholes and standing water.Kenneth C.
Great service and great equipment thanks so very much!William W.
El cliente no dejó un comentario.EDURADO M.
All the people the worked in U-Haul are very nice and very good service. Exelenteclaudia G. | First Impressions
El cliente no dejó un comentario.CHRISTINA T.
El cliente no dejó un comentario.Alvin R.
Office did not explain process well I did not know we had to sweep out truck did not have to do that at other uhaulsPAIGE M.
The staff was friendly, informative, and patient. Hard to beat.Gregory S.
Did have a slight issue with a slight smell of tobacco in the pick up I rented. It would help if agent handling the rental actually walks through the vehicle inspection process as the electronic inspection is being conducted. Basically pleased with the service and equipment provided at this location.Walter B.
El cliente no dejó un comentario.Joseph W.
Maria was excellent.EDITHMORTON S.
El cliente no dejó un comentario.Mical W.
Just keep up the good work, as alwaysJean S.
El cliente no dejó un comentario.Jamilah S. | Online Move In
El cliente no dejó un comentario.MATTHEW T. | Overall Experience
My moving out experience was great , Milton that works at the Crater Road location was very helpful and kind.Brittany R. | Overall Experience
Maria was so personable & accommodating. This was my first big move and she made it an easy transition!Louis B. | First Impressions
El cliente no dejó un comentario.Cathy E. | Overall Experience
Absolutely nothing at this time. My expectations and problems were resolved with a high degree of courtesy and professionalism. Great service! Al K. SmithAlfred S.
El cliente no dejó un comentario.Jeremy L. | Online Move In
El cliente no dejó un comentario.william B.
Talama was the Uhaul representative who handled my return. Talama was extremely professional and welcoming. She had me on my way i no time - what more could you ask for?Michael W.
Spray for cockroachsesin the cab!! Roaches were running all over the inside of the cab. One even ran up the shorts of one of the people riding in the cab. Staff was friendly. The truck was clean other than the infestation. The roaches negated all of the good.REGINARENEE T.
El cliente no dejó un comentario.Cory M. | First Impressions
Staff there are well knowledgeable and courteous. It was a quick and easy process.Chunita S. | Overall Experience
Nothing. The clerk went beyond her duties to assist me in using the mobile pickup app. There was some sort of technical issue, so she stayed after hours until we were able to complete the transaction.Kenneth C.
I have have using the crater road location for the last year. The staff has been wonderful And the location always maintained Thank youDAVID D. | Overall Experience
El cliente no dejó un comentario.James G. | First Impressions
No improvement. Updated system working just fine.Rommel M.
El cliente no dejó un comentario.Robin A.
Excellent staffBuhari M.
Everything went perfect, check in was a breeze. The manager was pleasant and helpful. She explained the after hours check in and that too went smoothly, as I am not very tech savvy I surprised how quick and easy it was. I am very pleased with my overall experience.Lorraine A.
El cliente no dejó un comentario.SHELLEYRENE W.
Website needs some improvementsKenneth R.
El cliente no dejó un comentario.Jeremy L. | Online Move In
Staff was very friendly and knowledgeableFelicia H. | First Impressions
I couldn't find a furniture dolly in all of Richmond, Va, but the Petersburg, Va UHAUL on Crater had one for a reasonable price; I got it and I was able to complete my moving. The customer service that I received was excellent. If everyday is like the Day that I was there, â€œno improvementâ€ is needed.JUANITAFLOYD C.
There was a charge to my card stating damages to the truck and none was present. I called to the local office and they said that I had to call costumer service. I was in holed for 1 hour and 15 minutes, no one came on the line. I called back and was on holed for another 1 hour and 20 minutes. I have yet to receive a call back. This has been the worst experience I ever had with U haul and I hope this doesn't happen to anyone else. I don't understand why the local office can't tell me why I was charged for damage to the truck when I dropped it off at the location, can someone please explain?WILLIEJUNIOR G.
The 24 hour policy isn't really 24 hours. They rented me a truck after 12 and told me if I wanted to keep it 24 hrs it would have to be back by 12 noon. They proceeded to call after 12:15 and ask about their truck. I was inconvenienced and poorly treated. This is unacceptable and I will never be returning to this location. Ps the customer is always rightJAZMINEANN-MARIE G.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Maria E. | First Impressions
The only issue I had was that the trailer was loose on the ball and I heard it rattle and jerk the car. We I returned the trailer in Newark the gentleman ask if the person who originally connected it pushed the trailer backwards and tightened more. He didn't do that so the trailer felt loose the whole way to Ohio.BENJAMIN K.
Great, friendly, professional service.David M.
El cliente no dejó un comentario.MARY S. | First Impressions
El cliente no dejó un comentario.Michael F. | Overall Experience
Love the person who has helped me both visits from behind the counter she is very sweet and very good at her job! Thank you!!ELIZABETH O.
Continue providing maintenance on vehiclesHoward S.
10/10.. this is by far the best U-haul location on this side of town!JUSTINKELVIN P.
El cliente no dejó un comentario.JASON C.
Excellent experience. Very professional management and workers.Kenneth R.
El cliente no dejó un comentario.BRIAN S.
RJ was very helpful!KYNETTA B. | First Impressions
El cliente no dejó un comentario.harold p. | Overall Experience
To start off I was very disappointed with uhaul on Timberlake road in Lynchburg. I was assigned a truck then given a key and pretty much just told to go find the truck. I sent my brother back inside to see where the truck should be and the store associate told him either in the front line or on row B . When went to look for it the truck was nowhere to be found so my brother had to go in a second time and they finally get up off their butt and come outside to help look for the truck. The truck was on the other side of the parking lot nowhere near where the associate said it was. Next I get down to location on oaklawn boulevard in hopewell Virginia and tell them I have a reservation for a 10x20 they tell me they don't have any available. I ask why would they allow someone to book something they don't have. They tell me online doesn't know what they have and the system is in so many words jacked up. They then call to the location close to them and they didn't have any either. He then called Petersburg crater road location and they say they have one so I had to drive all the way to that one (using more mileage) which I'm sure they won't deduct from the pay. After all of this, I doubt I will do business with uhaul again because this was all very unprofessionalRaven S. | First Impressions
El cliente no dejó un comentario.Derek R. | Overall Experience
Told at last minute that I would have to drive 62 miles to pick n.v up truck.on hold for 22 minutes when I called to discuss the problem. The representative was short with me and said "you should have read your contract "William K.
Clean bathrooms! Personnel great!Rachel H.
El cliente no dejó un comentario.JANAEHYNDMAN L.
El cliente no dejó un comentario.Shamiya T.
El cliente no dejó un comentario.Mark S.
The customer service was very nice.PARYS W.
El cliente no dejó un comentario.RHONDA W.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Bobby D.
Every thing was greatNelson E.
N/Clarry w. | First Impressions
R J is very helpful and always polite, good customer service.Everette T.
Pick up location was changed from Oaklawn to this address due to the vehicle being unavailable because they couldn't find the keys. But, I was given a ride to this location and another vehicle was substituted. So may have wasted an hour, but the pick up did occur. GraciasNATHONKYLE O.
Nothing y'all were greatjimmaal J.
El cliente no dejó un comentario.TRACYDAVIS F.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.Everette T.
Excellent service from start to finish.Walter B.
Excellent team here in Petersburg. They were friendly & professional. Thanks y'all for helping me when my move went astray with the rain.JONATHAN E.
El cliente no dejó un comentario.Mary C. | Overall Experience
Very professional and nothing but outstanding customer service.traci r. | Overall Experience
Everyone was super helpful.Chunita S. | First Impressions
El cliente no dejó un comentario.Ross M.
El cliente no dejó un comentario.RODERICKL P.
Both young ladies that checked us in and out were very friendly, neat in appearance and professional.Charles R.
El cliente no dejó un comentario.JOHNSCOTT J.
El cliente no dejó un comentario.Teresa O.
Keep up the services thanksMarvin T. | First Impressions
Very friendlyANDREW E.
The young lady that wired there was excellent; however the young man was not as he had customers waiting, didn't acknowledge them and was on a personal call. When I returned the equipment instead is stating I was good to go I waited almost 20 min to acknowledge and while on his â€œcallâ€ he stated we were good to go..Sylvia T.
Give them a truck that will start on demand and has a fully functioning transmission and braking system.Sarajane M.
El cliente no dejó un comentario.Sanoviann B. | First Impressions
El cliente no dejó un comentario.Carl W.
El cliente no dejó un comentario.toni j. | Online Move In
Personal very kind, friendly and helpful. Fast and speedy service and very knowledgeable about products.Linda J. | First Impressions
El cliente no dejó un comentario.Tamia W. | First Impressions
Excellent customer service and availability of storage units. Facility very clean.Delarius T. | First Impressions
El cliente no dejó un comentario.Niya M. | First Impressions
El cliente no dejó un comentario.traci r. | First Impressions
El cliente no dejó un comentario.Lisa S. | First Impressions
El cliente no dejó un comentario.bruce j. | Overall Experience
Professional service and customer friendly service from start to finish. Took the rough edge off of my moving experience . ¡Gracias!walter b. | Overall Experience
As a return customer; I Marcelle Johnson was very excited and very impressed upgrades, I was very glad to see all the new equipments. Hello"!! everyone I even got the chance to experience driving one the new cargo vans and I must say that I truly love everything about it and iam so looking forward to return back soon with my family, & Freinds Thank you so much for y'all outstanding support & service God Bless you all stay safe. MARCELLE J. | First Impressions
About and beyond customer service, great teamflash point p. | Overall Experience
Top staff and professional service. Highly recommended.walter b. | First Impressions
My property inside the unit was wet and started to mold as if the storage had flooded at some point also I called and asked to have an extension for my payment and they made a note of it but still took the money out I also feel the cost is beyond reasonable I moved to a storage the same size and pay 46 dollars a month for it also if your payment is late they put a lock on it that day it’s late but you have to wait til they feel like taking there lock off or will give you the key to take there lock off and have you bring it back I do not recommend anyone using this storage facilitycrystal e. | Overall Experience
The lady was great friendly and informativePamela B. | First Impressions
It was a very good experienceDavid W. | First Impressions
El cliente no dejó un comentario.Thelma S. | Overall Experience
The staff was helpful, knowledgeable, and remembered our names when we came in with questions! BIG plus in customer service! I would definitely rent from them again!IRA A. | Overall Experience
Loved the overall customer service. Thank you!MARQUI W. | Overall Experience
My experience is as good as it gets and offing that first month free, because I rented a van, sealed the deal!Tyrone B. | Overall Experience
I appeiate maria for working with me as much as she couldsharon s. | Overall Experience
RJ, the Asst Mgr, was extremely helpful (and we needed a lot of help!) with her questions and suggestions. She explained everything clearly and thoroughly. And to top it off, she was very pleasant and personable. Altogether a good experience.Janet C. | First Impressions
Great team work and excellent customer serviceflash point p. | First Impressions
El cliente no dejó un comentario.TAMIKA P. | Online Move In
El cliente no dejó un comentario.Pamela E. | Overall Experience
El cliente no dejó un comentario.Brittany R. | First Impressions
El cliente no dejó un comentario.Quinetta B. | Overall Experience
The workers at this location are awesome! Very friendly and professional!!Sherndale H. | Overall Experience
There is dirt and mud all in front of my unit causing a slip hazard for me. I reported to the worker while I was moving in.Sharmane B. | Online Move In
Maria and her staff provided top notch customer service. Maria is wonderful. Great personality. Outstanding customer service.sherry w. | Overall Experience
I definitely got to know the staff as I worked with them for several months during this last move I made. Each time they were very helpful and courteous! I really would recommend them for all your moving and storage needs! It's really nice having a free month of storage when I used the uhaul truck for my one way move. It's a costly thing to do and that expense free of charge really helped! And 1 last thing, the public restroom was a great plus too. Moving is a dirty job. After a hot summer day moving boxes and furniture it was handy and helpful having a restroom facility on premises. It's the small things that matter most. And having a place to go when ya gotta go is spot on. As well as a place to freshen up when your wore down by a hard days work. Thanks again! Jess BJessica b. | Overall Experience
Everyone was great at the Petersburg location!!! They worked quickly, very nice people.Sheavon T. | First Impressions
This was my first moving experience dealing with U-haul. I'm glad I chose u-haul. I will turn to u-haul from now on when it's time to move a family member, or friend. I highly recommend u-haul to anyone who needs this type of serviceCLYDEEVERETT G. | First Impressions
El cliente no dejó un comentario.Kendriel W. | Overall Experience
Allow a driveway all the way around the storage units, instead of parking U-Hauls at the back end. It is a hassle to back up a trailer or turn around in that limited space by the water.Charles L. | Overall Experience
4 months didn't realize that I have been logged into the wrong units went to go in my storage one day and it had been locked because they didn't know who's unit it was due to the front office error and my dresser dry rotted in the storage for some reason.Octavia W. | Overall Experience
El cliente no dejó un comentario.carmelita j. | Overall Experience
El cliente no dejó un comentario.Jeanette J. | Online Move In
El cliente no dejó un comentario.Saundra p. | Overall Experience
The General Manager was extremely professional and very courteous.Roderick W. | First Impressions
El cliente no dejó un comentario.Shirley B. | Overall Experience
El cliente no dejó un comentario.marlo w. | Overall Experience
I rented a uhaul truck on 7/6/2020 and got one month free storage with in the one month free I had to rent another uhaul truck on 7/18/2020 and ended up getting another month free storage. The first to ladies that helped me stated I could keep the same unit but when I went to use my 2nd free month storage on 8/4/2020 the young lady Maria told me I couldn't use my free month on the same unit I had to take all my stuff that was in the storage unit and move to another unit and I could not put it in my name.. I really thought that was stupid to move from one unit to another when I rented the truck 2 times in my name. I had heavy furniture in the unit and I had to move from that unit in order to get the promotion that uhaul supplied to its customers...Maria wasn't helpful at all but everyone one else was....laura h. | Overall Experience
El cliente no dejó un comentario.Octavia W. | First Impressions
Wonderful staff working the desk!!martin w. | First Impressions
El cliente no dejó un comentario.Sharina O. | First Impressions
El cliente no dejó un comentario.Quinetta B. | First Impressions
Your Company has been a pleasure to do Business with first time was vehicle rental and this time a storage unit. Keep doing what you are doing you are BEST!!!Wanda D. | First Impressions
Servicios adicionales en esta ubicación
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