Customer Reviews for U-Haul Moving & Storage at Crater Rd

1,529 comentarios

2540 S Crater Rd   Petersburg, VA 23805
(2 blocks from Wagner Rd)

(804) 861-9789

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 861-9789

2540 S Crater Rd
Petersburg, VA 23805
(2 blocks from Wagner Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

kerrin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

harry M. 
Clasificación:
5.0

THE EQUIPMENT IS ALWAYS EXCEPTIONALLY CLEAN, AND WELL MAINTAINED. THE STAFF IS ALWAYS VERY HELPFUL COURTEOUS AND ACCOMMODATING!

Alvin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

george L. 
Clasificación:
5.0

South Crater rd UHaul workers need and deserve a pay raise!! LIKE YESTERDAY 👍 💪💯

melanie P. 
Clasificación:
5.0

the per miles was to high . Online stated it would be .69 but the office said .89 .

Rhonda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kawachi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darion P. 
Clasificación:
5.0

I had an exceptional experience and would highly recommend this location.

Sheila S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleshia M. 
Clasificación:
3.0

I didn't directly speak to anyone at the drop off location but the area was clean.

Lakishia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heath P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob H. 
Clasificación:
5.0

The personnel are always friendly and very efficient! I have been to several U-hauls in the Tri-cities area and always come back to the Petersburg location. Today, we have the trailer through Monday, but brought it back early due to work. We would be arriving very close to closing at 5 pm. We called and they accommodated us by saying they would wait until 5:10 pm for us. We arrived at 4:58 pm so she would not need to stay later than necessary. She even backed the 6 x 12 trailer as it would have taken me several tries in which she did in 1 professionally.

Shirley W. 
Clasificación:
3.0

El cliente no dejó un comentario.

errol M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELJOHN K. 
Clasificación:
5.0

Maria was extremely helpful and friendly. She offered suggestions to make the planning and packing easier and better. She also shared logistical ideas regarding picking up a truck and car hauler for our final move.

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie D. 
Clasificación:
3.0

Tail light on the trailer was not working properly, but team member fixed it.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adonica B. 
Clasificación:
4.0

Employees were helpful ,great experience.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heath P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
5.0

Great facility, fast courteous service. Convenient.

Edgar C. 
Clasificación:
3.0

Streamlined process

Anekye L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan B. 
Clasificación:
5.0

Just keep doing what y'all are doing because I felt like I matter when I visited this company thank you for the experience

Jeffery C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malachi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

robin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
4.0

Restrooms just needs to be kept stocked with hand soap and toilet paper

TaNita C.  |  Overall Experience 
Clasificación:
5.0

I had an excellent experience.

Thomas K. 
Clasificación:
5.0

Job well done! Thanks for your assistance.

Ora B. 
Clasificación:
5.0

Both the young ladies at the location were great and took care of everything in a timely manner. I was out in 10 minutes of renting the Uhaul and didn't even have the reservation. Thank You and keep smiling.

Imran N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
5.0

A much easier process than we expected with a very pleasant, professional staff member

Barbara B.  |  First Impressions 
Clasificación:
5.0

RJ the assistant manager was very helpful and pleasant. She made the experience very quick and easy.Highly recommended.

Gregory D. 
Clasificación:
5.0

Excellent service. The young lady that helped me was great

Manuel Z. 
Clasificación:
5.0

Great job to the staff on that one-way rental return in Petersburg, Va.

Michael J. 
Clasificación:
4.0

The 2 employees present today during my transaction were very helpful and accommodating after my reservation got lost with the individual I spoke to on the phone from the call center.

MELISSA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent L.  |  Overall Experience 
Clasificación:
5.0

The staff is always friendly and willing to assist!

Shirley W. 
Clasificación:
5.0

They are always friendly and willing to help! i always go to this location.

Shirley W. 
Clasificación:
5.0

Hands down the best Uhaul experience ever- Marie's customer service -- and her team's -- are superior! They did a wonderful job last minute helping me get a truck and get in their facility.

Nicholas P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINETTE A. 
Clasificación:
5.0

Nothing, The women where very nice and helpful.

Douglas Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra N. 
Clasificación:
5.0

Friendly staff, clean store, amazing customer service!

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
5.0

Very friendly staff

Krysta B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Landie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha F. 
Clasificación:
5.0

Very friendly and helpful staff!

JEFFREYR O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWLEVI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDADENISE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINAMINICK S. 
Clasificación:
5.0

Already have passed out to 3 friends, that are getting ready to move, the business card. General manager, Maria Evans, is such a MARVELOUS representative of your company. She is efficient, knowledgeable and a very sweet lady.

Diane W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmina H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Monique T.  |  Overall Experience 
Clasificación:
5.0

I love working with RJ . I've completed a few uhaul services with her assistance this year. RJ has implacable customer service and always willing to help. I live in Henrico 40 miles away but prefer the Petersburg location. I have confidence in knowing every transaction will run smooth in working with RJ. Thank You TC

Twanda C.  |  Overall Experience 
Clasificación:
5.0

This was by far my best Uhaul experience. Everyone was great to work with, the facility was clean and the equipment was spotless.

Hasan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S. 
Clasificación:
5.0

The rental return area needs to be identified

ROBERTA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUNTILMARIA T. 
Clasificación:
5.0

Everything was so easy during a stressful move. They made my day!

Woodie B. 
Clasificación:
5.0

The ladies that assisted us were very courteous and friendly. Ensured everything was secure before we left the lot. Upon return, dropping off the dolly we rented was fast and easy.

Deborah L. 
Clasificación:
5.0

Precious at the Petersburg, VA location was so friendly and nice. She is an amazing employee.

Sharniece V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Monique H.  |  Overall Experience 
Clasificación:
5.0

Absolutely nothing,everything is great

Augusta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIAMARIE R. 
Clasificación:
5.0

Excellent customer service. Welcoming environment. Service with a smile.

Devonia N. 
Clasificación:
5.0

10/10 The truck was brand new. It had 7 miles on it. Maria and her entire staff are great. Consummate professionals that explained everything in detail. The very welcoming, stress free environment turned my day around. I would recommend this location to anyone. THANKS!!

LUCASALAN C. 
Clasificación:
5.0

The office was so clean (been to a few and it was crowded with boxes). The mobile pick up was very easy and convenient.

Antoinette T. 
Clasificación:
4.0

This was the worst experience that I have ever had with u-Haul first the place that I had the first pick up wasn't even open. I called around to other places the young lady @ Crater Rd was very accommodating and pleasant. The young lady on Roslyn dr center was very unhelpful and unpleasant. I would recommend Crater Rd but never Roslyn Dr.

Tyvania F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

Everything was professional, efficient and just a joy.

Woodie B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Pamela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

The woman who assisted us with the drop off was very pleasant and a joy to meet. I will give her 4 stars!

Denise E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paris B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Everything was quick and easy

Eric B. 
Clasificación:
5.0

Excellent attendant!

GARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINEANN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERSCOTT L.  |  Overall Experience 
Clasificación:
5.0

Exceptionally friendly staff and pristine equipment. I always rent from uhaul. Will be back!

Michele C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martese H. 
Clasificación:
5.0

wanted to rent pickup or van but only had prepaid card so had to rent bigger truck, would like to see that change. but love this place they are great.

Pamela S. 
Clasificación:
2.0

Closed for "inclement weather" when it was raining outside, sleet as best

Joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINETTE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICAJALISA C. 
Clasificación:
2.0

This was my first experience using U-haul. I felt that I was charged unfairly for gas. I started with a 1/4 tank of gas and according to your Representative the truck was returned with a 1/8 of a tank and I was charged an additional $60.00 on top of the $47.00 I was already charged for a total of $108,00 for 3hrs. and less than 10 miles.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

the customer service is the best! the lady at the counter was SO helpful, as was the one on 5400 Oaklawn Blvd which was where I eventually had to go to find storage. I cant say enough good things about them, they have the heart of the Lord!

CAROLYN B. 
Clasificación:
1.0

They had no advice on how to fix my reservation and said the trailer had to be returned to Henrico. The pavement is filled with potholes. . I had to spend 45 minutes and five calls to customer service to resolve the problem and disconnect the trailer myself when the employees walked away.

David M. 
Clasificación:
4.0

Only problem was the latch on my storage was warped broken, could not lock my unit. Staff member Chris said he would fix it right away and leave my key in the office.

Cheryl B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phelicia C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick H. 
Clasificación:
1.0

Customer service on phone is poor long waiting times

GARY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashli G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Welton D. 
Clasificación:
3.0

I don't want to knock the location but I want to voice my dissatisfaction with the uhual experience as a whole. I reserved a truck two weeks ago to pick up close to my house for moving. I got the confirmation email saying everything was fine. Then, the day before I called the location to confirm and they didn't know I had a truck reserved. (I made the reservation through uhaul's site) then I get a call about two hours later telling me they moved my location to ten minutes further away because they didn't have a truck at my “preferred” location. Then the day of my pick up I called to let them know I was running a little late and they said “oh your pick up location has been moved”. This was 2 hours before the pick up. No one was going to call and let me know? So then I'm told I'm picking up another 20 more miles away. Mind you there are several locations closer to my house they could have sent me to. The communication was terrible they weren't willing to make any kind of courtesy for their mess up. I will never use uhaul again. This was a complete failure on their part for customer service. If I hadn't called both times I would have never known any of these things were happening if I hadn't called.

GARYWAYNE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amonte A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daquone J. 
Clasificación:
5.0

The manger was great. She made sure I got everything I needed.

ARCHIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN H. 
Clasificación:
5.0

Truck with cruise control is much better for gas mileage on long trips and much easier on right leg. On a trip from Virginia to California four years ago in a rental where the front seat did not adjust and was too far from the gas pedal, I tore the miniscus of my right knee and required knee surgery after the trip. I had the similar problem this time although luckily this time the trip was only Washington DC to Petersburg Vs.

James S. 
Clasificación:
4.0

Maria is a very customer service oriented person. The store can be short staffed at times, but we all know the times we're in.

Cam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malita J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shenell T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashirl H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thelma S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deana T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Creshaunda h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Desmond H.  |  Overall Experience 
Clasificación:
2.0

No one was in the store. So I did the check I. Online myself and it would not let me get the first month free as advertised. The unit has a pile of rocks and is very muddy outside of it

Princess S.  |  Online Move In 
Clasificación:
5.0

Maria Evans is a great person. Always goes above and beyond to make customers happy!

Zuleymari V.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary G.  |  Overall Experience 
Clasificación:
5.0

Quick and simple.

Barbara W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEYMICHELLE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

conchita s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn b.  |  First Impressions 
Clasificación:
5.0

Great service

Carnita S.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and professional answered any questions that I had and prompted

kenneth g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thelma S.  |  First Impressions 
Clasificación:
5.0

Great customer service. Always willing to help.

Zuley V.  |  Online Move In 
Clasificación:
5.0

Very professional staff. Always friendly and helpful. I rented the climate controlled storage and was so satisfied with this service. Highly recommend!

Vivian B.  |  Overall Experience 
Clasificación:
5.0

I know one thing your employee R.J is great she should be promoted to a manger because she is so wonderful at her job and was doing all the work by herself and still managed to help all the customers there on her own with great timing and all she is Awesome she should be getting all the raises at that location such a wonderful big help and very knowledgeable

Fallon R.  |  First Impressions 
Clasificación:
5.0

Thank you for all. Good job.

claudia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latecia W.  |  Overall Experience 
Clasificación:
3.0

I paid for a lock  that wasn't in the storage unit, had to go to Walmart to buy another one. Please refund me for the lock I purchased from you. Gracias.

Terrie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

felicia h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shamela h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marquis w.  |  First Impressions 
Clasificación:
5.0

Love Maria!!😍

Qumar R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fatisha B.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service! Friendly staff with clean facilities. Highly recommend.

Delarius T.  |  Overall Experience 
Clasificación:
5.0

I think the truck needs to be checked out because at time it was very loud, but the whole experience was great!

Dana K.  |  First Impressions 
Clasificación:
5.0

Amazing staff. I would definitely recommend

Latasha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edith S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey Y.  |  First Impressions 
Clasificación:
5.0

All the people the worked in U-Haul are very nice and very good service. Exelente

claudia G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamilah S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW T.  |  Overall Experience 
Clasificación:
5.0

My moving out experience was great , Milton that works at the Crater Road location was very helpful and kind.

Brittany R.  |  Overall Experience 
Clasificación:
5.0

Maria was so personable & accommodating. This was my first big move and she made it an easy transition!

Louis B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory M.  |  First Impressions 
Clasificación:
5.0

Staff there are well knowledgeable and courteous. It was a quick and easy process.

Chunita S.  |  Overall Experience 
Clasificación:
5.0

I have have using the crater road location for the last year. The staff has been wonderful And the location always maintained Thank you

DAVID D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy L.  |  Online Move In 
Clasificación:
5.0

Staff was very friendly and knowledgeable

Felicia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F.  |  Overall Experience 
Clasificación:
5.0

RJ was very helpful!

KYNETTA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

harold p.  |  Overall Experience 
Clasificación:
3.0

To start off I was very disappointed with uhaul on Timberlake road in Lynchburg. I was assigned a truck then given a key and pretty much just told to go find the truck. I sent my brother back inside to see where the truck should be and the store associate told him either in the front line or on row B . When went to look for it the truck was nowhere to be found so my brother had to go in a second time and they finally get up off their butt and come outside to help look for the truck. The truck was on the other side of the parking lot nowhere near where the associate said it was. Next I get down to location on oaklawn boulevard in hopewell Virginia and tell them I have a reservation for a 10x20 they tell me they don't have any available. I ask why would they allow someone to book something they don't have. They tell me online doesn't know what they have and the system is in so many words jacked up. They then call to the location close to them and they didn't have any either. He then called Petersburg crater road location and they say they have one so I had to drive all the way to that one (using more mileage) which I'm sure they won't deduct from the pay. After all of this, I doubt I will do business with uhaul again because this was all very unprofessional

Raven S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek R.  |  Overall Experience 
Clasificación:
5.0

N/C

larry w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C.  |  Overall Experience 
Clasificación:
5.0

Very professional and nothing but outstanding customer service.

traci r.  |  Overall Experience 
Clasificación:
5.0

Everyone was super helpful.

Chunita S.  |  First Impressions 
Clasificación:
5.0

Keep up the services thanks

Marvin T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanoviann B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

toni j.  |  Online Move In 
Clasificación:
5.0

Personal very kind, friendly and helpful. Fast and speedy service and very knowledgeable about products.

Linda J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamia W.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and availability of storage units. Facility very clean.

Delarius T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Niya M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

traci r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce j.  |  Overall Experience 
Clasificación:
5.0

Professional service and customer friendly service from start to finish. Took the rough edge off of my moving experience . ¡Gracias!

walter b.  |  Overall Experience 
Clasificación:
5.0

As a return customer; I Marcelle Johnson was very excited and very impressed upgrades, I was very glad to see all the new equipments. Hello"!! everyone I even got the chance to experience driving one the new cargo vans and I must say that I truly love everything about it and iam so looking forward to return back soon with my family, & Freinds Thank you so much for y'all outstanding support & service God Bless you all stay safe. 

MARCELLE J.  |  First Impressions 
Clasificación:
5.0

About and beyond customer service, great team

flash point p.  |  Overall Experience 
Clasificación:
5.0

Top staff and professional service. Highly recommended.

walter b.  |  First Impressions 
Clasificación:
1.0

My property inside the unit was wet and started to mold as if the storage had flooded at some point also I called and asked to have an extension for my payment and they made a note of it but still took the money out I also feel the cost is beyond reasonable I moved to a storage the same size and pay 46 dollars a month for it also if your payment is late they put a lock on it that day it’s late but you have to wait til they feel like taking there lock off or will give you the key to take there lock off and have you bring it back I do not recommend anyone using this storage facility

crystal e.  |  Overall Experience 
Clasificación:
5.0

The lady was great friendly and informative

Pamela B.  |  First Impressions 
Clasificación:
5.0

It was a very good experience

David W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thelma S.  |  Overall Experience 
Clasificación:
5.0

The staff was helpful, knowledgeable, and remembered our names when we came in with questions! BIG plus in customer service! I would definitely rent from them again!

IRA A.  |  Overall Experience 
Clasificación:
5.0

Loved the overall customer service. Thank you!

MARQUI W.  |  Overall Experience 
Clasificación:
5.0

My experience is as good as it gets and offing that first month free, because I rented a van, sealed the deal!

Tyrone B.  |  Overall Experience 
Clasificación:
5.0

I appeiate maria for working with me as much as she could

sharon s.  |  Overall Experience 
Clasificación:
5.0

RJ, the Asst Mgr, was extremely helpful (and we needed a lot of help!) with her questions and suggestions. She explained everything clearly and thoroughly. And to top it off, she was very pleasant and personable. Altogether a good experience.

Janet C.  |  First Impressions 
Clasificación:
5.0

Great team work and excellent customer service

flash point p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMIKA P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinetta B.  |  Overall Experience 
Clasificación:
5.0

The workers at this location are awesome! Very friendly and professional!!

Sherndale H.  |  Overall Experience 
Clasificación:
2.0

There is dirt and mud all in front of my unit causing a slip hazard for me. I reported to the worker while I was moving in.

Sharmane B.  |  Online Move In 
Clasificación:
5.0

Maria and her staff provided top notch customer service. Maria is wonderful. Great personality. Outstanding customer service.

sherry w.  |  Overall Experience 
Clasificación:
5.0

I definitely got to know the staff as I worked with them for several months during this last move I made. Each time they were very helpful and courteous! I really would recommend them for all your moving and storage needs! It's really nice having a free month of storage when I used the uhaul truck for my one way move. It's a costly thing to do and that expense free of charge really helped! And 1 last thing, the public restroom was a great plus too. Moving is a dirty job. After a hot summer day moving boxes and furniture it was handy and helpful having a restroom facility on premises. It's the small things that matter most. And having a place to go when ya gotta go is spot on. As well as a place to freshen up when your wore down by a hard days work. Thanks again! Jess B

Jessica b.  |  Overall Experience 
Clasificación:
5.0

Everyone was great at the Petersburg location!!! They worked quickly, very nice people.

Sheavon T.  |  First Impressions 
Clasificación:
5.0

This was my first moving experience dealing with U-haul. I'm glad I chose u-haul. I will turn to u-haul from now on when it's time to move a family member, or friend. I highly recommend u-haul to anyone who needs this type of service

CLYDEEVERETT G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendriel W.  |  Overall Experience 
Clasificación:
4.0

Allow a driveway all the way around the storage units, instead of parking U-Hauls at the back end. It is a hassle to back up a trailer or turn around in that limited space by the water.

Charles L.  |  Overall Experience 
Clasificación:
3.0

4 months didn't realize that I have been logged into the wrong units went to go in my storage one day and it had been locked because they didn't know who's unit it was due to the front office error and my dresser dry rotted in the storage for some reason.

Octavia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carmelita j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Saundra p.  |  Overall Experience 
Clasificación:
5.0

The General Manager was extremely professional and very courteous.

Roderick W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marlo w.  |  Overall Experience 
Clasificación:
1.0

I rented a uhaul truck on 7/6/2020 and got one month free storage with in the one month free I had to rent another uhaul truck on 7/18/2020 and ended up getting another month free storage. The first to ladies that helped me stated I could keep the same unit but when I went to use my 2nd free month storage on 8/4/2020 the young lady Maria told me I couldn't use my free month on the same unit I had to take all my stuff that was in the storage unit and move to another unit and I could not put it in my name.. I really thought that was stupid to move from one unit to another when I rented the truck 2 times in my name. I had heavy furniture in the unit and I had to move from that unit in order to get the promotion that uhaul supplied to its customers...Maria wasn't helpful at all but everyone one else was....

laura h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Octavia W.  |  First Impressions 
Clasificación:
5.0

The customer service is the best of all.They go above and beyond.They have made me a loyal pleased customer.

Terry B.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff working the desk!!

martin w.  |  First Impressions 
Clasificación:
5.0

Thank you Maria and staff stay safe and be well. Hopefully some day soon we'll share a laugh and a smile again Ps Excellent service  keep on trucking!!!!

Arnold P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharina O.  |  First Impressions 
Clasificación:
3.0

The units are pricey but other than that it was goid

amanda g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinetta B.  |  First Impressions 
Clasificación:
5.0

Great service on phone and in-store.

Mark h.  |  Overall Experience 
Clasificación:
5.0

Staff and services were excellent!!

LYNN M.  |  Overall Experience 
Clasificación:
5.0

The staff at Uhaul at S. Crater Rd in Petersburg has always been helpful, friendly and professional. I appreciate the entire team amd they do a great job!!!!

Shanta B.  |  Overall Experience 
Clasificación:
4.0

The place was great, but the prices were high. The only bad thing was the hole in the concrete in the building as you first walk in. The floor is good except for that one, highly trafficked hole.

NIKKI B.  |  Overall Experience 
Clasificación:
5.0

.

David M.  |  Overall Experience 
Clasificación:
4.0

Great staff glad they were able to work with me.

Tryisha B.  |  Overall Experience 
Clasificación:
5.0

Great place to store personal items

Bridgit S.  |  Overall Experience 
Clasificación:
5.0

Maria and her front office staff were outstanding. We received excellent service with one exception. The housekeeper was extremely verbally abusive & needs to be trained in customer service.

Anita C.  |  Overall Experience 
Clasificación:
5.0

The crew was very helpful.

Bruce V.  |  Overall Experience 
Clasificación:
2.0

Massively over priced. Found a slightly large unit with another facility at 1/3rd the price. Only thing they didn't have were the individual unit alarms.

John K.  |  Overall Experience 
Clasificación:
5.0

Gentleman that helped me with renting a storage space was very polite and courteous, very knowledgeable and helpful with my transaction. I was very pleased and would recommend this location to anyone

Jimmy M.  |  First Impressions 
Clasificación:
5.0

Your Company has been a pleasure to do Business with first time was vehicle rental and this time a storage unit. Keep doing what you are doing you are BEST!!!

Wanda D.  |  First Impressions 
Clasificación:
1.0

Needs better management. Maria is the reason I will choose a different company next time.

Ivory M.  |  Overall Experience 
Clasificación:
5.0

The facility staff were always accommodating and the area was always clean.

Lurna M.  |  Overall Experience 
Clasificación:
4.0

N/C

Nate A.  |  Overall Experience 
Clasificación:
5.0

great experience

jack s.  |  Overall Experience 
Clasificación:
2.0

The initial staff was great, the other staff members where ghetto.

Steven A.  |  Overall Experience 
Clasificación:
4.0

I used this facility to store my daughter's college dorm contents over the summer. I will definitely be returning. Very convenient.

Nicole W.  |  Overall Experience 
Clasificación:
5.0

The crew of people were good at this location.

DON R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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