Customer Reviews for U-Haul Moving & Storage at Crater Rd

1,975 reviews

2540 S Crater Rd   Petersburg, VA 23805
(2 blocks from Wagner Rd, Across from Mad Italian Restaurant)

(804) 861-9789

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(804) 861-9789

2540 S Crater Rd
Petersburg, VA 23805
(2 blocks from Wagner Rd, Across from Mad Italian Restaurant)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Destiny O.  |  Overall Experience 
Rating:
5.0

Great customer service

noel K. 
Rating:
5.0

Very professional and excellent

Earl R. 
Rating:
3.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

Customer did not leave a comment.

luther A. 
Rating:
5.0

Customer service was excellent

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

Reginald B.  |  First Impressions 
Rating:
3.0

I loved everything but I do not like that. I had to pay an entire month when I moved out on the fifth.

Tierra S.  |  Overall Experience 
Rating:
5.0

Nothing everything was good as always..thank you.

dorothy J. 
Rating:
5.0

Customer did not leave a comment.

NIKKI F. 
Rating:
5.0

Customer did not leave a comment.

Diamond L. 
Rating:
3.0

Customer did not leave a comment.

Lyric S. 
Rating:
5.0

Customer did not leave a comment.

Tyler D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catina B. 
Rating:
3.0

Not a location issue but the app is broken and it's very hard to return a vehicle after hours. Also I don't believe I should have been charged for mileage after paying an astropical amount for that fucking thing. I was pretty sure that the price I paid included mileage.

Rowyn A. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Person on duty was very helpful. I am of course a repeat customer

Richard H. 
Rating:
5.0

Excellent! I appreciate all of the staff here. Maria especially. Amazing customer service and support.

Kyle P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

No comment at this time

dyquan H.  |  First Impressions 
Rating:
5.0

Great staff who really made the situation work. When there was a problem (once) they approached it from a “how can we fix this?” perspective.

Barbara B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary C.  |  First Impressions 
Rating:
1.0

Everything

milika E. 
Rating:
4.0

Customer did not leave a comment.

Clifton M. 
Rating:
4.0

The staff In Petersburg went over and above what needed to be done. I appreciate them.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

melissa F. 
Rating:
5.0

Customer did not leave a comment.

DAVIDMICHAEL R. 
Rating:
5.0

Great

DENNIS K.  |  First Impressions 
Rating:
4.0

Great customer service

ROYALEMANUEL T. 
Rating:
4.0

Customer did not leave a comment.

Caprina M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caprina M. 
Rating:
5.0

I've been dealing with uhaul for some years and I've never had a problem with the equipment or customer service. I would highly recommend and I've used several locations. Starting with good customer service is a must!

Gloria S. 
Rating:
5.0

Still as you are

James P. 
Rating:
5.0

Customer did not leave a comment.

Mariann W. 
Rating:
4.0

Customer did not leave a comment.

Tonya L. 
Rating:
5.0

Customer did not leave a comment.

jose Z. 
Rating:
5.0

Had a great experience from getting the truck to renting the unit. The app makes things so easy and the 24/7 pickup/drop off was so helpful. I would definitely recommend u-haul for all your moving needs

Frank G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

jasmine D. 
Rating:
5.0

The location was not the preferred location. I checked the reservation at 3:30am on the day of the rental and I was to pick up about 1 mile from my loading location. When I arrived and no 26' truck was on site, I called Uhaul to be told that you had changed my pickup location to one 8 miles away (back toward where I came from) so I backtracked 8 miles then drove another 8 miles to my loading location. Ultimately, I was over 1/2 hour late and lost that time to my loading crew who were waiting for me. Given that I had to pay them for an extra hour ($50) this location change cost me at least $25.00 plus the extra 8 miles and fuel (about 1 gallon of gas at $2.99 per gallon). So all told, it cost me about $36.00 more due to your change of location at the last minute. It would have been nice if you'd have sent an email or text to alert me to the change.

WESLEY P. 
Rating:
5.0

The staff was very polite,helpful and professional.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Carol R. 
Rating:
5.0

All staff at this U-Haul location were professional,, knowledgeable and respectful. From day one when I went into their office to select a U-Haul truck, the receptionists were available, attentive.& efficient. The 2 receptionists worked well together. One attended to me, while the second answered the phone. When I returned the truck in their return zone, I thought I would have to go inside to get an employee. But no, instead a young male U-Haul employee immediately appeared to process the return before I fully parked & got out of the truck. I appreciated that he was on the spot as soon as I arrived to return the truck! He also checked everything & finalized my bill quickly. I was done in less than 5 minutes of returning the truck. The great employees at this U-Haul location made renting fast, simple and easy!

daniel C. 
Rating:
4.0

Customer did not leave a comment.

Henry A. 
Rating:
4.0

Better tires on trailers. Tires on the trailer were cupped bad and made for a rougher ride.

David S. 
Rating:
5.0

Customer did not leave a comment.

delicia c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quanneshia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce H. 
Rating:
4.0

Nothing to approve. Service lady when renting truck very friendly and knew everything by heart. Checking vehicle back in was also pleasant. Check in guy was very nice.

Joseph A. 
Rating:
4.0

You were very understanding and appreciated

Earnestine S. 
Rating:
5.0

Excellent customer service. Prompt and easy process. The attendants were very professional.

Norman C. 
Rating:
1.0

Sales person put my driver's license on her personal phone. Found out that I had no confirmed reservation that I had booked with her. Took my credit card information but have no record of it in the system.

Jackie G.  |  First Impressions 
Rating:
5.0

They was very helpful they make sure that I understood everything before I left with the U-haul they explained everything to me about the storage unit so thank you I was for me please

delicia c.  |  First Impressions 
Rating:
5.0

N/A

Cassandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

romeo B. 
Rating:
5.0

Super convenient to my mom's house.

Phyllis F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
4.0

Thank you

Russell D. 
Rating:
2.0

Fuel and coverage were inaccurately recorded.

tomeka M. 
Rating:
5.0

Customer did not leave a comment.

Patricia H.  |  Overall Experience 
Rating:
5.0

Lamont went above and beyond to accommodate me moving from Atlanta. Extremely helpful and courteous .

KIMBERLY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antionette G. 
Rating:
5.0

nothing your staff were wonderful and very helpful.

Ramona B. 
Rating:
3.0

Customer did not leave a comment.

Lotonya W. 
Rating:
4.0

Customer did not leave a comment.

Tonya S. 
Rating:
4.0

Customer did not leave a comment.

Melvin B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
2.0

I didn't check the back of truck until time to load. The door was a little hard to let up, but very hard to let down. It had bugs in it. They need to check and wash out after every use. I will not use Crater road location again

darlene S. 
Rating:
5.0

Customer did not leave a comment.

Marc P. 
Rating:
5.0

Everything was great

alfred b.  |  First Impressions 
Rating:
4.0

Employee was awesome. Personal and professional. Great experience.

DANIEL K. 
Rating:
1.0

Customer did not leave a comment.

Janora B. 
Rating:
5.0

OMG, this place was welcoming and helpful - huge difference from my pick-up experience. I'm definitely giving this store my business in the future. They know how to treat people right! _Keep up the great work_

Hector G. 
Rating:
5.0

Customer did not leave a comment.

Aletha M. 
Rating:
5.0

Excellent service!! Very helpful and nice!!! Thank you!!

Kelley N. 
Rating:
5.0

Everyone was friendly and helpful. Check in and out was a breeze.

Kandace C. 
Rating:
5.0

Nothing always a pleasure

W Howard M. 
Rating:
5.0

Customer did not leave a comment.

DASHA R.  |  First Impressions 
Rating:
5.0

The customer service was great

cheryl W. 
Rating:
4.0

The only problem I had with the mice had got into my things .

Kevin W.  |  Overall Experience 
Rating:
5.0

Renting from the Crater Road Location in Petersburg was a good experience.

Joyce H. 
Rating:
5.0

Very helpful and kind staff. Easy to work with .

Jeffrey B. 
Rating:
5.0

Great service in general

Carlos V. 
Rating:
5.0

Trucks need better maintenance. Check engine light came on and brakes were bad.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Antwone V. 
Rating:
5.0

Customer did not leave a comment.

SHAWNTESSELAMONT T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gary R. 
Rating:
5.0

Customer did not leave a comment.

Kyona D.  |  Overall Experience 
Rating:
5.0

would be nice to be informed of the deposit b4 hand

DREAMA C. 
Rating:
5.0

Nothing the service was exceptional

W Howard M. 
Rating:
5.0

Customer did not leave a comment.

Mathew B. 
Rating:
5.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Thank you

janeave t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janeave T. 
Rating:
5.0

The nice young were very helpful

patsy H. 
Rating:
5.0

Your employee, Lamont was curious and very accommodating. He exemplified excellent customer service skills.

YuVonne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YuVonne S. 
Rating:
1.0

I was mislead by someone who worked at this location about how much it would cost to return the trailer a few hours later. When I called 9/16 about extending the drop off by several hours I was assured the additional costs would be around $20. I got charged a full second day on the rental of the trailer. I know all phone calls are recorded - it needs to be pulled and I need to be refunded. Had the representative been honest about the costs, different arrangements would have been made on my side. 100% scam behavior.

brian R. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Sengkeo K. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

I could smell cigarette smoke from a previous user in my rental truck.

Lucy M. 
Rating:
4.0

See above comment. The issue of the overcharge of mileage happened at the Petersburg location and not Matthews. Matthews location also told me there would be no additional mileage requirements. additionally, the Petersburg location was extremely small and very busy when we returned the truck on Saturday.

Jacob Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Very good staff, friendly, knowledgeable and professional. Great experience

lawrence W. 
Rating:
4.0

thank you for your service.

Sengkeo K. 
Rating:
5.0

I love RJ. She was so very sweet and kind every time I came up there. It really made my experience there great

Tameka B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Amy E. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Toni J. 
Rating:
5.0

Customer did not leave a comment.

Hal A. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Altamarie W.  |  Overall Experience 
Rating:
5.0

I have been using this facility every summer for the past 3 years and I keep coming back because there is always a lot of availability, storage units are clean, access hours are great, and employees are top notch. No complaints!

delarius t.  |  Overall Experience 
Rating:
3.0

It was a smooth drop off experience

Pandora D. 
Rating:
5.0

The staff was warm and welcoming! It was on of my better experiences with Uhaul. The staff was courteous and I definitely was stressed because of my move into my new house but because they were so nice, it took my stress way down.

DELORES VENESSA R. 
Rating:
5.0

I was able to use my storage unit whenever I needed since it was an outside unit. My items were undamaged. Just had that old problems of insects. Other than that I was well pleased. I knew in advance to spray all package prior to placing in my car.

GAIL B.  |  Overall Experience 
Rating:
5.0

Friendly staff. Clean vehicle. Nice, convenient location. Pick up and drop off were easy. For a one time, day move, $19.95 and $.69 per mile was perfect for a move within the Petersburg city limits.

Williamn M. 
Rating:
5.0

The staff was very friendly and helpful. They went above and beyond to assist me.

Ghan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samuel c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

Customer did not leave a comment.

Diane L. 
Rating:
5.0

Customer did not leave a comment.

VERNONCAPEDRO T. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Vivian B. 
Rating:
5.0

Customer did not leave a comment.

Renee J.  |  First Impressions 
Rating:
5.0

The employees was very nice thank you for helping me out u-Haul

James B. 
Rating:
1.0

Customer did not leave a comment.

giselle m.  |  Overall Experience 
Rating:
5.0

Everything was excellent. Professional and friendly staff. The vehicle was clean and you could smell that it had been sanitized.

JEAN ROCHELL H. 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda p.  |  First Impressions 
Rating:
5.0

They were very friendly and very helpful. I would recommend them to anyone. They would probably have the same experience as I did.

Mary M.  |  First Impressions 
Rating:
5.0

I found the office staff to be very friendly people, especially the assistant manager. She is a very knowledgeable and professional asset for your company I am also glad we became friends I would pass all the locations near me to do business here.

grayson A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle D.  |  First Impressions 
Rating:
5.0

RJ is amazing! She is pleasant, helpful, and goes above and beyond! I just love her!

TARA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quanisha b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benita M.  |  First Impressions 
Rating:
4.0

It was good but the only thing was they need to be more clearers with instructions about the locks before you move out the storage unit.

Senyiah D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald W.  |  Overall Experience 
Rating:
3.0

My storage unit has a leak in it some of my belongings got wet , it was a few TV's in there haven't had time to check them yet, have pictures of the wet boxes and wet standing in the unit

shawn h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lashawn T.  |  First Impressions 
Rating:
5.0

Everyone was very pleasant and extremely helpful. Gonna miss them had my unit 2 years

jawana s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERNON O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda J.  |  Overall Experience 
Rating:
5.0

RJ was very helpful!

Stacey C.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Would definitely recommend this U-Haul storage facility.

teresa b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clatina C.  |  Overall Experience 
Rating:
5.0

They were amazing and were so helpful.

Mariah A.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

allen d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zipporah F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robbie M.  |  Overall Experience 
Rating:
5.0

The most clean and fresh-smelling U-Haul storage facility I have encountered. Thank you also for the peace of mind of keeping my personal items secure.

Marcia S.  |  Overall Experience 
Rating:
5.0

Prices are steep but overall it was ok

Dewawa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared P.  |  Overall Experience 
Rating:
5.0

This Uhaul location has been an excellent source of moving relief and storage during my stay in the area. Everyone from Ms. Evans to all staff have been accommodating, helpful and professional.

ToWanda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tenisha b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RONALD T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetria F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rhonda f.  |  Overall Experience 
Rating:
5.0

The Guys was very helpful and well manner.

Kim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew D.  |  Overall Experience 
Rating:
5.0

The workers are also super help and go above and beyond to make sure all the customer needs are met would recommend U-Haul on Crater road Everytime

Yaminequa W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Latoria A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia A.  |  Overall Experience 
Rating:
5.0

Friendly staff

juanita h.  |  Overall Experience 
Rating:
5.0

I was in a FRENZY on the storage issue. Went to the Crater Rd location. Ms. Evans greeted me with a smile and concern (I think she recognized my confusion). After brief inquiry of my situation she was able to professionally resolve my issue. Had she not taken the concern for what I needed, no telling what type of fiasco would have resulted. Also to add the staff/ associate’s were very courteous, pleasant and efficient. You would have to attribute this as well for Ms. Evans. This type of management is a value add to any company, but I sure am truly thankful I received this excellent service. I would recommend this location as well as U-HAUL to friends and family alike. I am proud to share my U-HAUL experience to anyone. Thanks Horace

Horace B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyresha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deon k.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

bonny d.  |  First Impressions 
Rating:
5.0

Excellent environment good people safe place to store your valuable belongings

Willy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william t.  |  First Impressions 
Rating:
5.0

Staff was very friendly, helpful and professional.

teresa b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dawn M.  |  Overall Experience 
Rating:
5.0

The young lady who assisted me was awesome. I’m 70, not crazy about computers; had tried to do this online. Anyway she made me feel comfortable, not like I was being a bother to her. It took her less than 10 minutes to finish my paperwork, she took me to my unit. She represents your company 100%

Carolyn J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zelder J.  |  Overall Experience 
Rating:
5.0

NO PROBLEM NO ISSUE IF ANYTHING THEY WORK WITH YOU THE STAFF IS VERY NICE AND PLEASANT

Kendriel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Troy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delarius T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vinessa h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jolanda S.  |  First Impressions 
Rating:
5.0

The customer service was wonderful

Korwana M.  |  Overall Experience 
Rating:
1.0

My belongings were stolen. The manager and assistant were aware but will not help. They even cut the secured box. Very upsetting

Francoise F.  |  Overall Experience 
Rating:
2.0

They cleared my storage out and gave it to someone else before I ever called or advised if I was done with the storage unit. They just assumed I was done and took it. Now I’m having to find a new storage Unit for my stuff I was going to be putting back in there but it won’t be with UHaul.

MICHAELJASON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martha b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pansy g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

viola p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinessa h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya C.  |  First Impressions 
Rating: