Comentarios del cliente para U-Haul Moving & Storage at Crater Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Crater Rd

Grado total:

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Lakimberly P. en

Grado:

Tbe receptionist is awesome

Brittaney T. en

Grado:

I just disappointed, I took the suggestion of the associate, to down size a trailer. Only to find it it was too small.i traveled a 102 miles one way and could not bring everything back. Now I have to make another trip, spend more money. This time in 9’ cargo van.. at 20.00 a day +mileage.. very frustrating..

Yashica H. en

Grado:

Everything was great, just keep up the good work!

Porfirio B. en

Grado:

El cliente no dejó un comentario.

Sabrina L. en

Grado:

Thanks for good customer service you guys are the way to go I be seeing you soon for my last move in my forever home continue to be great

Keith P. en

Grado:

I had a wonderful experience here!

Arnell S. en

Grado:

El cliente no dejó un comentario.

carolyn R. en

Grado:

I think the location, services, and all else is wonderful. Nice, helpful staff.

Angela C. en

Grado:

Everything was well received. Customer service was the best in years Thank you

Timothy S. en

Grado:

El cliente no dejó un comentario.

gail J. en

Grado:

El cliente no dejó un comentario.

Marshall D. en

Grado:

El cliente no dejó un comentario.

Norma B. en

Grado:

Very satisfied

Andrew O. en

Grado:

El cliente no dejó un comentario.

Raymond D. en

Grado:

I’ve done business with this location for years and will continue to.

Patricia M. en

Grado:

The vehicle definitely needs a front end alignment!! Whenever I turn a curve on the highway left or right it wants to keep going. Also I got a hand truck and when I pulled off I kept hearing this banging in the truck bed and I had to stop to make sure everything was OK. Well the hand truck was not tied down while driving the empty truck , the hand truck would move so much scared the hell out of me!

Drury A. en

Grado:

tried to use uhaul online it did not work had to get customer service to assist

Constance J. en

Grado:

El cliente no dejó un comentario.

Glen M. en

Grado:

The 26’ van I rented though very clean was in need of some maintenance. The vehicle had much vibration in the front end while traveling at highway speeds (45 mph and above). Also I kept smelling coolant outside the vehicle after having driven it. I addressed these issues with the drop-off tech and he said he would take care of them. Otherwise a great experience!

Iyanuoluwa A. en

Grado:

Fully disclose how the payment works

John M. en

Grado:

El cliente no dejó un comentario.

Reuben J. en

Grado:

I encountered quick service and the agent was very personable and knowledgeable. I would rent from this location again.

David M. en

Grado:

.

sonya W. en

Grado:

El cliente no dejó un comentario.

Bruce S. en

Grado:

Give Maria a raise in pay.

Freddy T. en

Grado:

The manager who worked with me was excellent. She demonstrated excellent professional skills.

John L. en

Grado:

El cliente no dejó un comentario.

Laura P. en

Grado:

I had originally made my reservation to pick up at a different location and the pick up time was also changed. I called in and got the call center. The representative i got was extremely rude and pretty much had the attitude of oh well i cant help you. I was on the verge on cancelling and trying to find another place but it was too last minute. Terrible experience with her. However, Maria at the pick up location waa wonderful.

Ibrahim C. en

Grado:

Crater Rd. Facility was great, but Hopewell uhaul had wrong reservation and wrong trailer for me, charged me twice and I'm still waiting for money to get back into my account.

ronnie P. en

Grado:

I was nothing , my experience with each person an location was excellent .

Trevis B. en

Grado:

Staff were amazing and very professional. I would highly recommend and will definitely be using again when needed!

Sherita T. en

Grado:

Everything went smoothly, no complaints

Marc C. en

Grado:

El cliente no dejó un comentario.

Towanda J. en

Grado:

Thanks for the speedy service

Ed F. en

Grado:

El cliente no dejó un comentario.

Mike M. en

Grado:

Very professional staff. No issues at all with picking up or returning the vehicle. Website was easy to use to make the reservation with all the necessary equipment to include arranging for labor.

ALESIA R. en

Grado:

Staff was very helpful !!

Tryisha B. en

Grado:

Great staff glad they were able to work with me.

Shirley G. en

Grado:

El cliente no dejó un comentario.

Michaele S. en

Grado:

El cliente no dejó un comentario.

Keith M. en

Grado:

Jordan, Tripp, Dawn and the other staff members were helpful, courteous, and respectful. This store has a GREAT team.

Paul M. en

Grado:

Nice csr people for checkin and out.

Rose Y. en

Grado:

Agents were very nice. They explained everything about rental and were most helpful.

Philip V. en

Grado:

El cliente no dejó un comentario.

Vera W. en

Grado:

El cliente no dejó un comentario.

Sharon E. en

Grado:

El cliente no dejó un comentario.

shaquille W. en

Grado:

Nothing. Outstanding job by the staff.

Leslie E. en

Grado:

Absolutely nothing. Ms. Evans was wonderful, friendly, got me in and out, and if I have to use your services again, I will definitely be going to this location.

james B. en

Grado:

the price seemed exhorbitant, compared to the local rate of $19,95

Benita N. en

Grado:

My experience with U-Haul was really really bad first of all when I went back to turn the truck and they did not explain to me that more money would be taken out

Edward M. en

Grado:

Be careful about updating the records if the renter and driver are not the same person

mitchell H. en

Grado:

El cliente no dejó un comentario.

Geneva M. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

Natalie L. en

Grado:

They had what I needed in a short time notice.

Gina C. en

Grado:

Thank you. The staff was kind and curtious. Equipment was well maintained and clean.

Leroy R. en

Grado:

El cliente no dejó un comentario.

Faith B. en

Grado:

El cliente no dejó un comentario.

Archie T. en

Grado:

El cliente no dejó un comentario.

Taiasha B. en

Grado:

Great place, quick process and awesome customer service.... keep up the great work !!

Annie L. en

Grado:

your online site SUCKS and does not do what you say it will. Your phone based customer service SUCKS. I don't know how you all stay in business. The local people are great, but the corporate level of service IS HORRIBLE AND COULDN'T BE ANY WORSE.

Lorenza C. en

Grado:

El cliente no dejó un comentario.

Marshall T. en

Grado:

El cliente no dejó un comentario.

Falecial Y. en

Grado:

El cliente no dejó un comentario.

james B. en

Grado:

El cliente no dejó un comentario.

Donita M. en

Grado:

I don’t think it’s fair that I paid to rent a truck for 24 hours but I was told that I had to return the truck Within 5 hours on the day that I picked it up because someone else was scheduled to pick the truck up later that day. In my opinion that’s an unfair business practice and I think U Haul should re-evaluate this practice!

Melissa A. en

Grado:

Everyone and everything was awesome

Carole M. en

Grado:

El cliente no dejó un comentario.

Rodney M. en

Grado:

Great customer service. Everyone at this location was helpful and knowledgeable. They definitely knew the equipment and helped me get on my way quickly.

Matthew W. en

Grado:

Maria at the location was extremely friendly, helpful, and patient with us. She was very busy and had several things going on, but her personal time and attention to us and helping us turn in our equipment was outstanding. I will recommend this location to my peers and coworkers.

Ronell W. en

Grado:

Make sure the truck you give out is fill up not take as is.

Patrick H. en

Grado:

El cliente no dejó un comentario.

Kenneth C. en

Grado:

The clerk on duty, the young lady, was very pleasant , knowledgeable , and helpful. Her professionalism was exceptional.

Andrea J. en

Grado:

El cliente no dejó un comentario.

Sandra W. en

Grado:

El cliente no dejó un comentario.

Michael K. en

Grado:

El cliente no dejó un comentario.

Alexandria A. en

Grado:

El cliente no dejó un comentario.

Bridgit S. en

Grado:

Great place to store personal items

Andrew W. en

Grado:

Nothing everything was great thanks maria

Tremayne S. en

Grado:

El cliente no dejó un comentario.

Leon G. en

Grado:

El cliente no dejó un comentario.

Rudolph J. en

Grado:

Keep doing what you’re doing! Customer service is key!!

Robert B. en

Grado:

El cliente no dejó un comentario.

M I. en

Grado:

El cliente no dejó un comentario.

Calvin A. en

Grado:

El cliente no dejó un comentario.

shawanda G. en

Grado:

El cliente no dejó un comentario.

Lyle H. en

Grado:

Very courteous and professional. Great job!

Pavel C. en

Grado:

The truck had a terrible smell inside the cabin (sweat)!!! The rest was ok.

Martin D. en

Grado:

Excellent service

Marvin M. en

Grado:

El cliente no dejó un comentario.

jacqueline E. en

Grado:

Representatives were very efficient, professional, and courteous. Will certainly use that location again.

Charles G. en

Grado:

El cliente no dejó un comentario.

Lasha J. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

Maria was most helpful on every way. The truck was excellent. Every thing went smoothly. If we need to rent a truck in the future it will be Uhaul! Also the boxes, tape and bubble wrap are the best of all we tried. Thank you Uhaul.

Romain M. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

Very friendly staff. Easy return process.

Peter J. en

Grado:

My account has been charged twice for the same service. Please remove the extra charge.

HECTOR H. en

Grado:

El cliente no dejó un comentario.

Deborah R. en

Grado:

Great service. Able to change to a larger trailer without difficulty.

Eddie B. en

Grado:

El cliente no dejó un comentario.

Jack B. en

Grado:

Maria and Donna were awesome. So easy to work with. Anytime the company has a need in the Petersburg, VA area and we need a truck or van we will go back to Maria's store.

Anita C. en

Grado:

Maria and her front office staff were outstanding. We received excellent service with one exception. The housekeeper was extremely verbally abusive & needs to be trained in customer service.

Bruce V. en

Grado:

The crew was very helpful.

John K. en

Grado:

Massively over priced. Found a slightly large unit with another facility at 1/3rd the price. Only thing they didn't have were the individual unit alarms.

Jimmy M. en

Grado:

Gentleman that helped me with renting a storage space was very polite and courteous, very knowledgeable and helpful with my transaction. I was very pleased and would recommend this location to anyone

Wanda D. en

Grado:

Your Company has been a pleasure to do Business with first time was vehicle rental and this time a storage unit. Keep doing what you are doing you are BEST!!!

Ivory M. en

Grado:

Needs better management. Maria is the reason I will choose a different company next time.

Lurna M. en

Grado:

The facility staff were always accommodating and the area was always clean.

Nate A. en

Grado:

N/A

jack s. en

Grado:

great experience

Steven A. en

Grado:

The initial staff was great, the other staff members where ghetto.

Nicole W. en

Grado:

I used this facility to store my daughter's college dorm contents over the summer. I will definitely be returning. Very convenient.

DON R. en

Grado:

The crew of people were good at this location.