Customer Reviews for U-Haul Moving & Storage at Crater Rd

1,359 comentarios

2540 S Crater Rd   Petersburg, VA 23805
(2 blocks from Wagner Rd)

(804) 861-9789

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 861-9789

2540 S Crater Rd
Petersburg, VA 23805
(2 blocks from Wagner Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I would like J.R. 2 help me everytime, she was a great person, 2 talk&work with, Thank u so much

Pearlie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICSPENCER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valery G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
3.0

Door to trailer did not work, have space to turn around at facility.

JASONSCOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDLEE S. 
Clasificación:
5.0

Keep up the great attitude towards yoyr customers, like the uhaul representative I had, she was excellent along with all the other associates in the store. They were polite, courteous and willing to help me at the drop of a dime and on top of that it was all females in the store at the time. Females were handling things, doing what needed to done to give me a great first time Uhaul experience. Thank you all

Vickie A. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PARISELIZABETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEALBERTO C. 
Clasificación:
5.0

Great customer service. Always willing to help.

Zuley V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASJUDD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCEEDWARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENWAYNE S. 
Clasificación:
4.0

fast service nice staff

IVELISSEPELLOT A. 
Clasificación:
5.0

Very professional staff. Always friendly and helpful. I rented the climate controlled storage and was so satisfied with this service. Highly recommend!

Vivian B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

My pick up location was also my drop off location

Roxanne C. 
Clasificación:
5.0

I know one thing your employee R.J is great she should be promoted to a manger because she is so wonderful at her job and was doing all the work by herself and still managed to help all the customers there on her own with great timing and all she is Awesome she should be getting all the raises at that location such a wonderful big help and very knowledgeable

Fallion R.  |  First Impressions 
Clasificación:
5.0

Management was great

TRISTON M. 
Clasificación:
5.0

Fantastic customer service, probably the best I've experienced in renting a truck. We reserved a truck with another company but they gave our truck to someone else and we had to scramble at the last minute to find a truck and contact our movers. When I initially called the rep was so friendly and accommodating. When we arrived to pick up the truck, Maria was so kind and patient and explained the process to us thoroughly. She and the other coworker with her exemplified great customer service which is unfortunately very rare these days. I loved all the text messages and emails to simplify the process for us. This has been a difficult move this time for us but the staff's kindness made it so much better. Sincerely, thank you!!

MARIOE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELFRANK Z. 
Clasificación:
5.0

Very good experience and I intend to rent from this location again

Michael N. 
Clasificación:
5.0

They are always so organized and get you in and out quickly. They even hook up the equipment for you! I will continue to use this location!!

SHIRLEYYOUNG W. 
Clasificación:
5.0

Service was outstanding Maria, the store associate, was friendly, courteous, and professional during the rental process.

Kenneth A. 
Clasificación:
5.0

Everyone at this Uhaul was super friendly and nice. They made me feel so comfortable and were very laid back and fun. I will use this uhaul every time I need a trailer-they are the best!

Rebecca W. 
Clasificación:
3.0

El cliente no dejó un comentario.

T Sha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy N. 
Clasificación:
5.0

Nothing! Best experience I've had and a special thanks to the clerk!

Christopher M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOMINIQUEJAMEAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODYDANIEL H. 
Clasificación:
5.0

Thank you for all. Good job.

claudia G.  |  Overall Experience 
Clasificación:
5.0

Nothing. Great service

DARRYLEARL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latecia W.  |  Overall Experience 
Clasificación:
3.0

I paid for a lock  that wasn't in the storage unit, had to go to Walmart to buy another one. Please refund me for the lock I purchased from you. Gracias.

Terrie H.  |  First Impressions 
Clasificación:
4.0

Make sure the equipment is working correctly

HUMPHREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

felicia h.  |  Overall Experience 
Clasificación:
5.0

The service was excellent. The staff were very helpful and very friendly. I was helped by and employee by the name of RJ when I picked up my rental and when I dropped it off and both times, she was helpful. She turned what was going to be a very stressful experience into a better one. She knew her job very well and fixed my reservation so it reflected the correct time slots. Job well done! Thank you Rj

Iemaima F. 
Clasificación:
5.0

They were so helpful and accommodating during my move process

Katrinka P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE W. 
Clasificación:
5.0

Always very helpful, professional!

Towanda S. 
Clasificación:
5.0

I really like the self check in, it works very well.

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

glenna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHASEDEVON P. 
Clasificación:
1.0

They Charged me For 2 Days when I Brought It Back On Time

Deja G. 
Clasificación:
5.0

El cliente no dejó un comentario.

shamela h.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Micheal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery G.  |  Overall Experience 
Clasificación:
5.0

N/C

DEJAALEXIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jobina B. 
Clasificación:
5.0

Excellent customer service, I rarely say this, they did great.

MONTYWAYNE M. 
Clasificación:
4.0

No wait at all Vehicle was available when I arrived and very little wait when I returned it District Manager was very professional and caring for customers need

Wayne C. 
Clasificación:
5.0

It's all good

Darlene J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEWELDENISE U. 
Clasificación:
4.0

El cliente no dejó un comentario.

kenya M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

marquis w.  |  First Impressions 
Clasificación:
5.0

Nothing service was great.the man that helped me was very polite and considerate.

Brigette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shajuana C. 
Clasificación:
5.0

María so beautiful

QUMARDEMARCO R. 
Clasificación:
5.0

Love Maria!!😍

Qumar R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fatisha B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty Q. 
Clasificación:
5.0

Staff were extremely helpful and courteous! I will definately rent from this location again!!!

ELISSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FATISHAMICHELLE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

wanda T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Awesome Customer Service RJ & Maria and there staff are true professionals and truly care about there customers. I will definitely v recommend and use this team over and over again for all My moving needs.

Ronald S. 
Clasificación:
5.0

Excellent customer service! Friendly staff with clean facilities. Highly recommend.

Delarius T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

URISTIMAR P. 
Clasificación:
5.0

I think the truck needs to be checked out because at time it was very loud, but the whole experience was great!

Dana K.  |  First Impressions 
Clasificación:
2.0

Please don't deny the insurance ,learn your policy; If you don't know how to operate Uhaul software, go to Uhaul university and study!

Lucas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORYDUANE C. 
Clasificación:
5.0

Everything was great

FELICIAANTIONETT A. 
Clasificación:
5.0

Amazing staff. I would definitely recommend

Latasha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edith S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

The manager was very nice and helpful. The truck I used was surprisingly clean. I appreciate the effort put in to keep the vehicle maintained nicely.

KONSTONZAMONIQUE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESALVA W. 
Clasificación:
5.0

Super nice and very helpful.

WILLIAMARTHUR W. 
Clasificación:
5.0

So friendly and helpful start to finish!

REBECCA M. 
Clasificación:
4.0

The staff were excellent. The parking lot could be improved. Has a lot of potholes and standing water.

Kenneth C. 
Clasificación:
5.0

Great service and great equipment thanks so very much!

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDURADO M. 
Clasificación:
5.0

All the people the worked in U-Haul are very nice and very good service. Exelente

claudia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin R. 
Clasificación:
1.0

Office did not explain process well I did not know we had to sweep out truck did not have to do that at other uhauls

PAIGE M. 
Clasificación:
5.0

The staff was friendly, informative, and patient. Hard to beat.

Gregory S. 
Clasificación:
5.0

Did have a slight issue with a slight smell of tobacco in the pick up I rented. It would help if agent handling the rental actually walks through the vehicle inspection process as the electronic inspection is being conducted. Basically pleased with the service and equipment provided at this location.

Walter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

Maria was excellent.

EDITHMORTON S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mical W. 
Clasificación:
4.0

Just keep up the good work, as always

Jean S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamilah S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW T.  |  Overall Experience 
Clasificación:
5.0

My moving out experience was great , Milton that works at the Crater Road location was very helpful and kind.

Brittany R.  |  Overall Experience 
Clasificación:
5.0

Maria was so personable & accommodating. This was my first big move and she made it an easy transition!

Louis B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy E.  |  Overall Experience 
Clasificación:
5.0

Absolutely nothing at this time. My expectations and problems were resolved with a high degree of courtesy and professionalism. Great service! Al K. Smith

Alfred S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

william B. 
Clasificación:
5.0

Talama was the Uhaul representative who handled my return. Talama was extremely professional and welcoming. She had me on my way i no time - what more could you ask for?

Michael W. 
Clasificación:
1.0

Spray for cockroachsesin the cab!! Roaches were running all over the inside of the cab. One even ran up the shorts of one of the people riding in the cab. Staff was friendly. The truck was clean other than the infestation. The roaches negated all of the good.

REGINARENEE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory M.  |  First Impressions 
Clasificación:
5.0

Staff there are well knowledgeable and courteous. It was a quick and easy process.

Chunita S.  |  Overall Experience 
Clasificación:
5.0

Nothing. The clerk went beyond her duties to assist me in using the mobile pickup app. There was some sort of technical issue, so she stayed after hours until we were able to complete the transaction.

Kenneth C. 
Clasificación:
5.0

I have have using the crater road location for the last year. The staff has been wonderful And the location always maintained Thank you

DAVID D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James G.  |  First Impressions 
Clasificación:
5.0

No improvement. Updated system working just fine.

Rommel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin A. 
Clasificación:
5.0

Excellent staff

Buhari M. 
Clasificación:
5.0

Everything went perfect, check in was a breeze. The manager was pleasant and helpful. She explained the after hours check in and that too went smoothly, as I am not very tech savvy I surprised how quick and easy it was. I am very pleased with my overall experience.

Lorraine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLEYRENE W. 
Clasificación:
5.0

Website needs some improvements

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy L.  |  Online Move In 
Clasificación:
5.0

Staff was very friendly and knowledgeable

Felicia H.  |  First Impressions 
Clasificación:
5.0

I couldn't find a furniture dolly in all of Richmond, Va, but the Petersburg, Va UHAUL on Crater had one for a reasonable price; I got it and I was able to complete my moving. The customer service that I received was excellent. If everyday is like the Day that I was there, “no improvement” is needed.

JUANITAFLOYD C. 
Clasificación:
5.0

There was a charge to my card stating damages to the truck and none was present. I called to the local office and they said that I had to call costumer service. I was in holed for 1 hour and 15 minutes, no one came on the line. I called back and was on holed for another 1 hour and 20 minutes. I have yet to receive a call back. This has been the worst experience I ever had with U haul and I hope this doesn't happen to anyone else. I don't understand why the local office can't tell me why I was charged for damage to the truck when I dropped it off at the location, can someone please explain?

WILLIEJUNIOR G. 
Clasificación:
1.0

The 24 hour policy isn't really 24 hours. They rented me a truck after 12 and told me if I wanted to keep it 24 hrs it would have to be back by 12 noon. They proceeded to call after 12:15 and ask about their truck. I was inconvenienced and poorly treated. This is unacceptable and I will never be returning to this location. Ps the customer is always right

JAZMINEANN-MARIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F.  |  Overall Experience 
Clasificación:
5.0

RJ was very helpful!

KYNETTA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

harold p.  |  Overall Experience 
Clasificación:
3.0

To start off I was very disappointed with uhaul on Timberlake road in Lynchburg. I was assigned a truck then given a key and pretty much just told to go find the truck. I sent my brother back inside to see where the truck should be and the store associate told him either in the front line or on row B . When went to look for it the truck was nowhere to be found so my brother had to go in a second time and they finally get up off their butt and come outside to help look for the truck. The truck was on the other side of the parking lot nowhere near where the associate said it was. Next I get down to location on oaklawn boulevard in hopewell Virginia and tell them I have a reservation for a 10x20 they tell me they don't have any available. I ask why would they allow someone to book something they don't have. They tell me online doesn't know what they have and the system is in so many words jacked up. They then call to the location close to them and they didn't have any either. He then called Petersburg crater road location and they say they have one so I had to drive all the way to that one (using more mileage) which I'm sure they won't deduct from the pay. After all of this, I doubt I will do business with uhaul again because this was all very unprofessional

Raven S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek R.  |  Overall Experience 
Clasificación:
5.0

N/C

larry w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C.  |  Overall Experience 
Clasificación:
5.0

Very professional and nothing but outstanding customer service.

traci r.  |  Overall Experience 
Clasificación:
5.0

Everyone was super helpful.

Chunita S.  |  First Impressions 
Clasificación:
5.0

Keep up the services thanks

Marvin T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanoviann B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

toni j.  |  Online Move In 
Clasificación:
5.0

Personal very kind, friendly and helpful. Fast and speedy service and very knowledgeable about products.

Linda J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamia W.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and availability of storage units. Facility very clean.

Delarius T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Niya M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

traci r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce j.  |  Overall Experience 
Clasificación:
5.0

Professional service and customer friendly service from start to finish. Took the rough edge off of my moving experience . ¡Gracias!

walter b.  |  Overall Experience 
Clasificación:
5.0

As a return customer; I Marcelle Johnson was very excited and very impressed upgrades, I was very glad to see all the new equipments. Hello"!! everyone I even got the chance to experience driving one the new cargo vans and I must say that I truly love everything about it and iam so looking forward to return back soon with my family, & Freinds Thank you so much for y'all outstanding support & service God Bless you all stay safe. 

MARCELLE J.  |  First Impressions 
Clasificación:
5.0

About and beyond customer service, great team

flash point p.  |  Overall Experience 
Clasificación:
5.0

Top staff and professional service. Highly recommended.

walter b.  |  First Impressions 
Clasificación:
1.0

My property inside the unit was wet and started to mold as if the storage had flooded at some point also I called and asked to have an extension for my payment and they made a note of it but still took the money out I also feel the cost is beyond reasonable I moved to a storage the same size and pay 46 dollars a month for it also if your payment is late they put a lock on it that day it’s late but you have to wait til they feel like taking there lock off or will give you the key to take there lock off and have you bring it back I do not recommend anyone using this storage facility

crystal e.  |  Overall Experience 
Clasificación:
5.0

The lady was great friendly and informative

Pamela B.  |  First Impressions 
Clasificación:
5.0

It was a very good experience

David W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thelma S.  |  Overall Experience 
Clasificación:
5.0

Great team work and excellent customer service

flash point p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette J.  |  Online Move In 
Clasificación:
5.0

The General Manager was extremely professional and very courteous.

Roderick W.  |  First Impressions 
Clasificación:
5.0

Your Company has been a pleasure to do Business with first time was vehicle rental and this time a storage unit. Keep doing what you are doing you are BEST!!!

Wanda D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor cobertura en América del Norte!

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    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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